997 Customer Service jobs in Riffa

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

• Handle inbound customer inquiries and provide timely and accurate information.
• Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Process customer requests, orders, and account updates accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Adhere to company policies, procedures, and service level agreements.
• Contribute to team goals and objectives by achieving individual performance metrics.
• Identify opportunities to improve customer service processes and suggest solutions.
• Proactively engage with customers to ensure a positive support experience.
• Maintain a high level of product knowledge and understanding of company services.
• Participate in ongoing training sessions to enhance skills and knowledge.
• Handle customer feedback and use it to improve service delivery.
• Ensure a professional and empathetic approach in all customer interactions.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or call center environment is highly preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers, CRM software, and multi-line phone systems.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a stable internet connection.
• Patience, empathy, and a customer-centric attitude.
• Ability to handle stressful situations calmly and professionally.
• Team player with a positive attitude.
• Must be available to work flexible shifts, including evenings and weekends as required.
• Previous experience in the telecommunications industry is an advantage.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively, escalating complex problems when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain customer records by updating account information and logging all interactions.
• Identify and assess customers' needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share it with relevant departments for service improvement.
• Assist with customer onboarding and provide guidance on using products or services.
• Achieve customer service performance targets, such as response times and resolution rates.
• Collaborate with team members to share best practices and improve overall customer support.
• Stay updated on product knowledge and company offerings.
• Handle sensitive customer information with discretion and confidentiality.
• Contribute to a positive team environment.
• Assist with administrative tasks related to customer service operations.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in computer systems and data entry.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Familiarity with CRM systems is an advantage.
• Ability to adapt to changing customer needs and service procedures.
• Professional attitude and demeanor.
• Team player with a proactive approach to problem-solving.
• Fluency in English is required; proficiency in other languages is a plus.

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer requests, orders, and account updates.
• Document all customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to supervisors or relevant departments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify opportunities to improve the customer experience.
• Maintain a high level of product and service knowledge.
• Contribute to a positive and supportive team environment.

• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage time effectively.
• A positive attitude and strong interpersonal skills.
• High school diploma or equivalent required.
• Ability to work collaboratively in a team setting.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Processing customer orders, requests, or changes efficiently and accurately.
• Escalating complex issues to appropriate departments or supervisors when necessary.
• Maintaining detailed records of customer interactions, transactions, comments, and complaints.
• Identifying opportunities to upsell or cross-sell products and services when appropriate.
• Gathering customer feedback and relaying it to management to improve services.
• Adhering to company policies and procedures at all times.
• Contributing to team goals and overall customer service excellence.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Proficiency in computer applications, including CRM software and MS Office.
• Ability to remain calm and professional under pressure.
• A positive attitude and willingness to learn.