1592 Customer Service jobs in Sanad
Customer Service Representative
701 Riffa, Southern
BHD25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and efficient Customer Service Representative to join their remote-based team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. The ideal candidate is an excellent communicator, patient, and possesses a strong problem-solving aptitude. You will play a vital role in maintaining customer satisfaction and building strong customer relationships.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and empathetically.
- Guide customers through troubleshooting processes for common problems.
- Process orders, forms, and applications accurately.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate internal teams.
- Gather customer feedback and provide insights to improve service delivery.
- Contribute to team goals and maintain high performance metrics.
- Adhere to company service standards and privacy policies.
- Stay informed about company offerings and updates to better assist customers.
- Participate in training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated workspace for remote work.
- Basic computer literacy and familiarity with standard office applications.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
101 Riffa, Southern
BHD22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Customer Service Representative to join their team in **Riffa, Southern, BH**. This hybrid role offers a balance between in-office collaboration and remote flexibility. You will be responsible for managing customer inquiries via phone, email, and chat, providing accurate information about products and services, and resolving customer complaints or issues in a timely and professional manner. This role requires excellent communication and interpersonal skills, a patient demeanor, and a strong commitment to customer satisfaction. Key responsibilities include processing orders, managing customer accounts, documenting customer interactions, and escalating complex issues to the appropriate departments. You will also be involved in gathering customer feedback and contributing to service improvement initiatives. The ideal candidate will have prior experience in a customer-facing role, be proficient with CRM software, and possess strong problem-solving abilities. You should be comfortable working both independently and as part of a team, adapting to a hybrid work schedule. We offer a competitive salary and benefits package, along with opportunities for professional growth within a supportive environment. This is a fantastic chance to contribute to a positive customer experience within the vibrant community of **Riffa, Southern, BH**.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
23101 Isa Town, Northern
BHD18 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
We are looking for a friendly and efficient Customer Service Representative to join our team in Isa Town, Southern, BH . This role is essential for providing outstanding support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This is a hybrid position, offering flexibility.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer questions and concerns.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process customer requests, orders, and returns accurately.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report it to management to help improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Contribute to team effort by accomplishing related results as needed.
- Ensure a high level of customer satisfaction through personalized and efficient service.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support experience or experience as a client service representative is preferred.
- Excellent active listening, verbal communication, and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM systems and practices is beneficial.
- Proficiency in Microsoft Office Suite.
- Adaptability to changing work environments and schedules.
- A positive attitude and a willingness to learn.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
1212 Tubli
BHD1600 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team in **A'ali, Northern, BH**. This role is essential in providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a clear communicator with a strong problem-solving aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests efficiently.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company policies and procedures, ensuring customer satisfaction and loyalty.
- Assist in training new customer service representatives.
- Contribute to a positive team environment by collaborating effectively with colleagues.
- Proactively seek ways to enhance the customer journey and service delivery.
- High school diploma or equivalent; higher education or relevant certifications are a plus.
- Proven experience in a customer service or client-facing role.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and professional demeanor.
- Willingness to learn about products and services in detail.
- Team player with a strong work ethic.
- Flexibility to work shifts as required by operational needs.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
60010 Isa Town, Northern
BHD25000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. This role is crucial in ensuring our customers receive exceptional support and have positive interactions with our brand. You will be the primary point of contact for customer inquiries, issues, and feedback, handling them efficiently and professionally. Key responsibilities include responding to customer queries via phone, email, and potentially in-person at our **Isa Town, Southern, BH** office; troubleshooting problems and providing effective solutions; processing orders, requests, and returns accurately; maintaining customer records and updating relevant databases; and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping people. Patience, empathy, and a positive attitude are essential qualities for this role. A strong ability to listen actively, understand customer needs, and resolve issues in a timely manner is paramount. Familiarity with customer service software and basic computer proficiency is required. Previous experience in a customer service role is highly desirable, but we are willing to train motivated individuals who demonstrate a strong aptitude for customer care. You should be able to work effectively as part of a team and adhere to company policies and procedures. If you are a motivated individual who thrives in a service-oriented environment and enjoys making a difference for customers, we encourage you to apply for this exciting opportunity.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and in person.
- Provide accurate information about products and services.
- Troubleshoot customer issues and offer effective solutions.
- Process orders, returns, and exchanges efficiently.
- Maintain customer account information and update databases.
- Escalate unresolved issues to senior staff or relevant departments.
- Gather customer feedback and report insights to management.
- Adhere to company policies and customer service standards.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and a positive, customer-centric attitude.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
4
Lead Customer Service Representative
2452 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Lead Customer Service Representative to join their dedicated team. This role requires a hands-on approach to customer support, coupled with leadership capabilities to mentor and guide junior representatives. You will be responsible for handling complex customer inquiries, resolving escalated issues, ensuring customer satisfaction, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess exceptional communication skills, a passion for problem-solving, and a thorough understanding of customer service best practices.
Key Responsibilities:
A High School Diploma or equivalent is required; a Bachelor's degree in a related field is a plus. A minimum of 4 years of experience in customer service or a related role is essential, with at least 1 year in a lead or supervisory capacity. Proven experience in handling customer escalations and resolving complex issues is mandatory. Excellent verbal and written communication skills, active listening abilities, and empathy are critical. Strong problem-solving and decision-making skills are required. Proficiency in CRM software and Microsoft Office Suite is necessary. The ability to work effectively in a fast-paced environment and under pressure is important. A positive attitude and a strong commitment to customer satisfaction are essential. This role is based in A'ali, Northern, BH .
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently.
- Resolve complex customer issues and complaints, escalating when necessary.
- Provide product and service information to customers.
- Guide and mentor junior customer service representatives, providing training and support.
- Monitor customer interactions to ensure quality and adherence to company standards.
- Identify trends in customer issues and provide feedback to management for process improvements.
- Maintain accurate customer records and documentation in the CRM system.
- Assist in the development and implementation of customer service policies and procedures.
- Meet or exceed individual and team performance targets, including customer satisfaction scores and response times.
- Contribute to a positive and collaborative team environment.
- Troubleshoot technical issues related to products or services and guide customers through solutions.
- Process orders, forms, applications, and requests accurately.
- Conduct customer satisfaction surveys and follow up on feedback.
- Stay updated on product knowledge and company offerings.
A High School Diploma or equivalent is required; a Bachelor's degree in a related field is a plus. A minimum of 4 years of experience in customer service or a related role is essential, with at least 1 year in a lead or supervisory capacity. Proven experience in handling customer escalations and resolving complex issues is mandatory. Excellent verbal and written communication skills, active listening abilities, and empathy are critical. Strong problem-solving and decision-making skills are required. Proficiency in CRM software and Microsoft Office Suite is necessary. The ability to work effectively in a fast-paced environment and under pressure is important. A positive attitude and a strong commitment to customer satisfaction are essential. This role is based in A'ali, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Outbound
BH13 Tubli
BHD20 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and engaging Customer Service Representative to join their hybrid team, focusing on outbound communication. In this role, you will be responsible for reaching out to existing and potential customers to provide information, build relationships, and ensure satisfaction. This position combines remote work flexibility with essential in-office collaboration, offering a balanced approach to your work life. You will be based in the vibrant area of Sitra, Capital, BH .
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Initiate outbound calls to customers to follow up on inquiries, provide product information, and offer solutions.
- Address customer inquiries and concerns promptly and professionally, aiming for first-call resolution whenever possible.
- Educate customers on product features, benefits, and any ongoing promotions or services.
- Gather customer feedback and insights to help improve services and offerings.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and supervisors to achieve departmental goals and objectives.
- Identify opportunities to upsell or cross-sell products and services where appropriate, based on customer needs.
- Handle customer complaints with empathy and a focus on finding satisfactory resolutions.
- Participate in regular team meetings and training sessions, both remotely and in-office.
- Adhere to all company policies, procedures, and quality standards.
Qualifications:
- Previous experience in a customer service or sales role is preferred.
- Excellent verbal communication and interpersonal skills, with a clear and friendly telephone demeanor.
- Strong listening skills and the ability to understand customer needs.
- Proficiency in using computers and basic software applications.
- Ability to work independently from home for designated periods and collaboratively in the office.
- A results-oriented mindset with a commitment to achieving targets.
- High school diploma or equivalent required.
- Experience with CRM software is a plus.
- Ability to adapt to changing priorities and work effectively under pressure.
- Demonstrated ability to be patient and empathetic with customers.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - IT Solutions
700 Riffa, Southern
BHD40000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading provider of IT solutions, is seeking dedicated and customer-focused Customer Service Representatives to join their team. This role is essential for ensuring our clients receive prompt and effective support for their technology needs. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and resolving a wide range of technical and service-related issues. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You will be responsible for troubleshooting common IT problems, guiding users through software functionalities, and escalating complex issues to specialized technical teams when necessary. Maintaining accurate customer records, documenting interactions, and contributing to the knowledge base are also key responsibilities. A strong understanding of IT concepts and common software applications is beneficial. We are looking for individuals who are reliable, proactive, and committed to delivering outstanding customer experiences. This position offers a stable work environment and the opportunity to develop valuable skills in the IT support sector.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve common IT issues and software-related problems.
- Provide clear and concise guidance on product usage and features.
- Escalate complex technical issues to appropriate support tiers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Adhere to company policies and procedures regarding customer service.
- Proactively identify opportunities to improve customer experience.
- Collaborate with team members to share information and best practices.
- High school diploma or equivalent required; Associate's degree or relevant certification is a plus.
- Minimum of 2 years of experience in customer service, preferably in an IT or technical support role.
- Familiarity with IT concepts, operating systems (Windows, macOS), and common software applications.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with CRM software and helpdesk ticketing systems.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Representative - Technical
5432 Tubli
BHD40000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Remote Customer Service Representative to provide exceptional support for their software products. This fully remote position involves assisting customers with troubleshooting technical issues, guiding them through software installations and configurations, and resolving a wide range of user queries. You will be the first point of contact for many users, requiring patience, clear communication, and a proactive approach to problem-solving. The ideal candidate has a strong aptitude for technology, excellent customer service skills, and the ability to explain complex technical concepts in an easy-to-understand manner.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
- Troubleshoot software issues, diagnose problems, and guide customers through resolution steps.
- Assist customers with software setup, installation, and configuration.
- Educate customers on product features and functionalities to enhance their user experience.
- Escalate complex technical issues to senior support staff or development teams when necessary.
- Document customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Contribute to the development and maintenance of the knowledge base and FAQ sections.
- Identify trends in customer issues and provide feedback to the product team for improvement.
- Maintain a high level of customer satisfaction and professional conduct.
- Stay updated on product releases, updates, and technical specifications.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in technical customer support or a similar role.
- Proven ability to troubleshoot and resolve software-related problems.
- Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a strong customer-focused attitude.
- Proficiency with internet applications and common productivity software.
- A passion for technology and a commitment to providing excellent customer service.
- Previous experience supporting SaaS products is highly desirable.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Bilingual (Arabic/English)
600 Isa Town, Northern
BHD20 Hourly
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a leading provider of essential services, is looking for a dedicated and multilingual Customer Service Representative to join their dynamic team in **Isa Town, Southern, BH**. This role is crucial in providing exceptional support to our diverse customer base, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be fluent in both Arabic and English, possess excellent communication skills, and have a genuine passion for helping others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process customer requests, orders, and returns efficiently.
- Maintain detailed and accurate customer records in the CRM system.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Gather customer feedback and share insights with relevant departments to improve service quality.
- Adhere to company service standards and performance metrics.
- Participate in training sessions to stay updated on product knowledge and service procedures.
- Contribute to a positive team environment and collaborate with colleagues.
- Ensure customer satisfaction by providing a high level of service and support.
- This role operates on a hybrid schedule, requiring some days in the office located in **Isa Town, Southern, BH**, and offering remote work flexibility for other days.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Fluency in both spoken and written Arabic and English is mandatory.
- Previous experience in customer service, call center, or a related role is preferred.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using computers and CRM software.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Reliable and punctual with a strong work ethic.
- Adaptable and willing to learn new processes and technologies.
- Must be eligible to work in Bahrain and reside within a reasonable commuting distance of **Isa Town, Southern, BH** for in-office days.
This advertiser has chosen not to accept applicants from your region.
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