1592 Customer Service jobs in Tubli
Customer Service Representative
23101 Isa Town, Northern
BHD18 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
We are looking for a friendly and efficient Customer Service Representative to join our team in Isa Town, Southern, BH . This role is essential for providing outstanding support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This is a hybrid position, offering flexibility.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer questions and concerns.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process customer requests, orders, and returns accurately.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report it to management to help improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Contribute to team effort by accomplishing related results as needed.
- Ensure a high level of customer satisfaction through personalized and efficient service.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support experience or experience as a client service representative is preferred.
- Excellent active listening, verbal communication, and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM systems and practices is beneficial.
- Proficiency in Microsoft Office Suite.
- Adaptability to changing work environments and schedules.
- A positive attitude and a willingness to learn.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
1212 Tubli
BHD1600 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team in **A'ali, Northern, BH**. This role is essential in providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a clear communicator with a strong problem-solving aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests efficiently.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company policies and procedures, ensuring customer satisfaction and loyalty.
- Assist in training new customer service representatives.
- Contribute to a positive team environment by collaborating effectively with colleagues.
- Proactively seek ways to enhance the customer journey and service delivery.
- High school diploma or equivalent; higher education or relevant certifications are a plus.
- Proven experience in a customer service or client-facing role.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and professional demeanor.
- Willingness to learn about products and services in detail.
- Team player with a strong work ethic.
- Flexibility to work shifts as required by operational needs.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
60010 Isa Town, Northern
BHD25000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. This role is crucial in ensuring our customers receive exceptional support and have positive interactions with our brand. You will be the primary point of contact for customer inquiries, issues, and feedback, handling them efficiently and professionally. Key responsibilities include responding to customer queries via phone, email, and potentially in-person at our **Isa Town, Southern, BH** office; troubleshooting problems and providing effective solutions; processing orders, requests, and returns accurately; maintaining customer records and updating relevant databases; and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping people. Patience, empathy, and a positive attitude are essential qualities for this role. A strong ability to listen actively, understand customer needs, and resolve issues in a timely manner is paramount. Familiarity with customer service software and basic computer proficiency is required. Previous experience in a customer service role is highly desirable, but we are willing to train motivated individuals who demonstrate a strong aptitude for customer care. You should be able to work effectively as part of a team and adhere to company policies and procedures. If you are a motivated individual who thrives in a service-oriented environment and enjoys making a difference for customers, we encourage you to apply for this exciting opportunity.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and in person.
- Provide accurate information about products and services.
- Troubleshoot customer issues and offer effective solutions.
- Process orders, returns, and exchanges efficiently.
- Maintain customer account information and update databases.
- Escalate unresolved issues to senior staff or relevant departments.
- Gather customer feedback and report insights to management.
- Adhere to company policies and customer service standards.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and a positive, customer-centric attitude.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Representative
111 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Service Representative to join their team in Manama, Capital, BH . This role will be instrumental in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive customer experience. The Senior Customer Service Representative will handle a wide range of customer issues, including product inquiries, technical support, billing questions, and complaint resolution. You will be responsible for accurately documenting customer interactions, updating account information, and escalating complex issues to appropriate departments when necessary. This position requires a deep understanding of the company's products and services, as well as a commitment to delivering outstanding service. The ideal candidate will possess excellent communication, active listening, and problem-solving skills. The ability to empathize with customers, remain calm under pressure, and de-escalate difficult situations is crucial. You will also play a role in training and mentoring junior customer service staff, contributing to team development and knowledge sharing. A commitment to continuous improvement and providing feedback to enhance customer service processes is highly valued. A High School Diploma or equivalent is required; a Bachelor's degree or some college coursework is a plus. A minimum of 4 years of experience in a customer service or call center environment is essential, with at least 1 year in a senior or lead capacity. Familiarity with CRM software and ticketing systems is expected. This is a fantastic opportunity to advance your career in customer service and make a tangible difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Outbound
BH13 Tubli
BHD20 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and engaging Customer Service Representative to join their hybrid team, focusing on outbound communication. In this role, you will be responsible for reaching out to existing and potential customers to provide information, build relationships, and ensure satisfaction. This position combines remote work flexibility with essential in-office collaboration, offering a balanced approach to your work life. You will be based in the vibrant area of Sitra, Capital, BH .
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Initiate outbound calls to customers to follow up on inquiries, provide product information, and offer solutions.
- Address customer inquiries and concerns promptly and professionally, aiming for first-call resolution whenever possible.
- Educate customers on product features, benefits, and any ongoing promotions or services.
- Gather customer feedback and insights to help improve services and offerings.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and supervisors to achieve departmental goals and objectives.
- Identify opportunities to upsell or cross-sell products and services where appropriate, based on customer needs.
- Handle customer complaints with empathy and a focus on finding satisfactory resolutions.
- Participate in regular team meetings and training sessions, both remotely and in-office.
- Adhere to all company policies, procedures, and quality standards.
Qualifications:
- Previous experience in a customer service or sales role is preferred.
- Excellent verbal communication and interpersonal skills, with a clear and friendly telephone demeanor.
- Strong listening skills and the ability to understand customer needs.
- Proficiency in using computers and basic software applications.
- Ability to work independently from home for designated periods and collaboratively in the office.
- A results-oriented mindset with a commitment to achieving targets.
- High school diploma or equivalent required.
- Experience with CRM software is a plus.
- Ability to adapt to changing priorities and work effectively under pressure.
- Demonstrated ability to be patient and empathetic with customers.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Representative
500 Manama, Capital
BHD22 Hourly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their esteemed team. This role is crucial for ensuring exceptional customer satisfaction and providing top-tier support. The ideal candidate will have a strong understanding of customer service principles, excellent communication and problem-solving skills, and the ability to handle complex inquiries with professionalism and efficiency. You will also be responsible for mentoring junior representatives and contributing to the improvement of service standards. This hybrid position is based in **Manama, Capital, BH**.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
- Resolve customer issues and complaints effectively, escalating when necessary to ensure customer satisfaction.
- Provide technical support and guidance on products and services.
- Educate customers on available resources, policies, and procedures.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to improve customer service processes and workflows.
- Train and mentor new and junior customer service representatives, sharing best practices.
- Act as a point of escalation for complex customer issues, providing advanced support.
- Gather customer feedback and report on trends to management.
- Ensure adherence to company service standards and quality metrics.
- Assist with customer onboarding and follow-up processes.
- Collaborate with other departments to resolve customer-related issues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in a customer service or call center environment, with demonstrated experience in a senior or lead role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent communication (verbal and written) and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Ability to work collaboratively within a team.
- Familiarity with the products/services of the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Representative
1001 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce company, is seeking a dedicated and customer-focused Senior Customer Service Representative to join their expanding support team. This is a fully remote position, offering the flexibility to work from home while providing top-tier support to our valued customers. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and contributing to the improvement of customer service processes. This role requires excellent communication skills, problem-solving abilities, and a genuine commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Investigate and resolve complex customer issues, complaints, and escalations with a focus on first-contact resolution.
- Provide accurate information about products, services, policies, and procedures.
- Document all customer interactions, feedback, and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for process improvements.
- Assist in training and mentoring new customer service representatives.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of product knowledge and company updates.
- Contribute to team goals and objectives, striving for continuous improvement in service quality.
- Handle customer returns, exchanges, and warranty claims efficiently.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in a customer service or support role, preferably in a remote environment.
- Proven experience in handling challenging customer situations and escalations.
- Excellent verbal and written communication skills.
- Strong problem-solving, active listening, and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated, quiet workspace are essential.
- Positive attitude and a strong commitment to customer satisfaction.
- Experience in e-commerce support is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Customer Service Representative
12345 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a motivated and experienced Lead Customer Service Representative to oversee their customer support operations. This pivotal role involves leading a team of customer service agents, ensuring exceptional service delivery, and contributing to the continuous improvement of customer satisfaction metrics. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a passion for customer advocacy. This role requires an on-site presence to effectively manage and mentor the team.
Responsibilities:
Responsibilities:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding support.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Create training materials and conduct ongoing training sessions for the customer service team.
- Collaborate with other departments to address customer concerns and improve product/service offerings.
- Manage team schedules, ensuring adequate coverage during operational hours.
- Champion a customer-centric culture within the organization.
- Contribute to the development and implementation of new customer support technologies and strategies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Proven experience in customer relationship management and issue resolution.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership and team management abilities.
- Proficiency in customer service software and CRM systems.
- Ability to analyze data and generate reports on key performance indicators.
- Adept at handling challenging situations with patience and professionalism.
- Detail-oriented with strong organizational skills.
- Passion for providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Representative
2008 Manama, Capital
BHD2500 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service Representative to join their team in Budaiya, Northern, BH . This role is crucial in ensuring exceptional customer experiences by providing prompt, professional, and effective support across various communication channels. You will handle customer inquiries, resolve issues, and provide information about products and services. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be expected to go above and beyond to ensure customer satisfaction, address concerns, and build lasting relationships. This position requires a dedicated individual who can manage their workload effectively and contribute positively to team goals within a collaborative office environment.
Responsibilities:
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and in-person interactions in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs, clarify information, and research solutions or alternatives.
- De-escalate difficult customer situations and find appropriate resolutions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Contribute to team goals and company objectives by meeting performance metrics.
This is an exciting opportunity for a dedicated customer service professional to make a significant impact within a dynamic team. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected. This role may require flexible working hours, including weekends, to meet customer needs.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Representative
2007 Al Daih, Northern
BHD2500 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Senior Customer Service Representative to join their fully remote team. This role is critical in ensuring exceptional customer experiences by providing prompt, professional, and effective support. You will handle customer inquiries, resolve issues, and provide information about products and services across various communication channels. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be expected to go above and beyond to ensure customer satisfaction, address concerns, and build lasting relationships. This position requires a self-starter who can manage their workload effectively in a remote setting and contribute positively to team goals.
Responsibilities:
This is an exciting opportunity for a dedicated customer service professional to work remotely and make a significant impact. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs, clarify information, and research solutions or alternatives.
- De-escalate difficult customer situations and find appropriate resolutions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Contribute to team goals and company objectives by meeting performance metrics.
This is an exciting opportunity for a dedicated customer service professional to work remotely and make a significant impact. The role demands excellent listening and communication skills, as well as the ability to empathize with customers. Strong organizational and multitasking abilities are essential. We are looking for a candidate with a positive attitude and a commitment to continuous improvement. A high school diploma or equivalent is required; some college coursework or a degree is a plus. A minimum of 3 years of experience in a customer service role is necessary, with proven experience handling complex inquiries and escalations. Proficiency with CRM software and standard office applications is expected.
This advertiser has chosen not to accept applicants from your region.
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