2 061 Customer Solutions jobs in Bahrain
Customer Support Specialist - Technical Solutions
719 Bilad Al Qadeem, Capital
BHD50000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid work arrangement, combining the benefits of remote work with in-office collaboration. You will be the primary point of contact for clients, providing exceptional support and resolving technical issues across a range of our client's innovative products and services. Your day-to-day will involve responding to customer inquiries via phone, email, and chat, troubleshooting software and hardware problems, and guiding users through product functionalities. You'll maintain accurate records of customer interactions and resolutions in our CRM system. A key aspect of this role is identifying recurring issues and escalating them to the relevant technical teams for long-term solutions. You will also contribute to the creation and maintenance of our knowledge base and support documentation. The ideal candidate possesses outstanding communication skills, a patient and empathetic demeanor, and a passion for helping others. A technical aptitude and the ability to explain complex information clearly are essential. Experience in a customer service or helpdesk environment is required. A Bachelor's degree or equivalent experience is preferred. Join our client's team and be a crucial part of ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via multiple channels (phone, email, chat).
- Troubleshoot and resolve customer issues related to software and hardware products.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams.
- Contribute to the development of help articles and FAQs for the knowledge base.
- Identify trends in customer inquiries and report them to management.
- Ensure a high level of customer satisfaction through efficient and effective support.
- Participate in training sessions to stay updated on product knowledge.
- Proven experience in customer service or a technical support role.
- Strong understanding of IT support principles and practices.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills.
- Patience and empathy when interacting with customers.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with CRM software and ticketing systems.
- Proficiency in common operating systems and software applications.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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Customer Support Lead - Technical Solutions
10001 Manama, Capital
BHD60000 Annually
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Our client, a rapidly growing technology company, is seeking a dedicated and experienced Customer Support Lead to manage their helpdesk operations in **Manama, Capital, BH**. This role involves leading a team of support specialists, ensuring high-quality customer service, and resolving technical issues efficiently.
Responsibilities:
Qualifications:
This is an excellent opportunity to lead a vital customer-facing team and contribute to the success of an innovative technology company.
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
- Oversee the daily operations of the customer service helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement customer support policies, procedures, and best practices.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
- Monitor customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Create and maintain comprehensive knowledge base articles, FAQs, and user guides.
- Collaborate with product development and engineering teams to report and resolve recurring technical issues.
- Train new support staff on products, services, and support procedures.
- Ensure adherence to service level agreements (SLAs) and company quality standards.
- Gather customer feedback and insights to inform product enhancements and service improvements.
- Manage customer support tools and software, ensuring optimal utilization.
- Foster a positive and customer-centric culture within the support team.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2-3 years in a lead or supervisory capacity.
- Strong technical aptitude and the ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with customer relationship management (CRM) software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to effectively manage and motivate a team.
- Proficiency in creating support documentation and knowledge base content.
- Understanding of ITIL principles is a plus.
- Ability to work effectively under pressure and manage multiple priorities.
- High school diploma or equivalent; a degree in a related field is an advantage.
- Commitment to providing exceptional customer service.
This is an excellent opportunity to lead a vital customer-facing team and contribute to the success of an innovative technology company.
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Customer Support Lead - Technical Solutions
BH 303 Saar, Northern
BHD55000 Annually
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Our client is a rapidly growing technology firm seeking a proactive and empathetic Customer Support Lead to manage their dedicated support team. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective solutions to technical inquiries. The ideal candidate will possess strong leadership skills and a passion for customer service excellence. This position is based in Saar, Northern, BH , serving a global customer base.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
- Manage incoming customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Identify recurring customer issues and collaborate with product and engineering teams to implement solutions.
- Monitor support ticket queues and agent performance, ensuring service level agreements (SLAs) are met.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Handle escalated customer complaints and complex technical issues with professionalism and efficiency.
- Implement and refine customer support processes and workflows to optimize efficiency and customer experience.
- Stay up-to-date with product updates and technical advancements to provide accurate support.
- Contribute to the development of customer support training programs.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong technical aptitude and the ability to troubleshoot complex software and hardware issues.
- Excellent communication, active listening, and problem-solving skills.
- Demonstrated ability to manage and motivate a team.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and thrive in a fast-paced environment.
- Experience in creating and maintaining knowledge base content.
- Familiarity with ITIL best practices is a plus.
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2
Customer Support Lead - Technical Solutions
103 Hamad Town, Northern
BHD65000 Annually
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Job Description
Our client, a provider of innovative technology solutions, is seeking a dynamic and experienced Customer Support Lead to manage their technical support operations in **Hamad Town, Northern, BH**. This leadership role will guide a team of support specialists, ensure the highest level of customer satisfaction through efficient problem resolution, and contribute to the continuous improvement of support processes. The ideal candidate will combine strong technical acumen with exceptional customer service and team leadership skills.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support specialists, fostering a high-performance culture.
- Oversee the daily operations of the customer support department, ensuring timely and effective resolution of technical inquiries.
- Develop and implement best practices for customer support, including escalation procedures and service level agreements (SLAs).
- Monitor support queues and performance metrics, identifying trends and areas for improvement.
- Handle complex and escalated customer issues, providing advanced technical troubleshooting.
- Create and maintain a comprehensive knowledge base, troubleshooting guides, and FAQs.
- Collaborate with product development and engineering teams to provide customer feedback and drive product enhancements.
- Ensure adherence to company policies and procedures, as well as quality and customer satisfaction standards.
- Manage customer relationships, ensuring clear communication and a positive support experience.
- Analyze customer support data to identify recurring issues and propose solutions.
- Implement and optimize customer support tools and technologies.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Champion a customer-centric approach throughout the support team.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a lead or supervisory role.
- Strong technical background, with the ability to troubleshoot software, hardware, or network issues.
- Proven leadership and team management skills.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Proficiency with CRM systems and helpdesk ticketing software.
- Ability to work effectively in a remote team environment.
- Strong organizational and time-management skills.
- Experience in the SaaS industry is a plus.
- Familiarity with ITIL best practices is beneficial.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
601, BH Askar, Southern
BHD20 Hourly
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Our client is seeking a dedicated and customer-focused Customer Service Representative to provide exceptional technical support in **Tubli, Capital, BH**. The ideal candidate will have strong communication skills, a patient demeanor, and a passion for helping customers resolve technical issues. As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with our client's products and services. Responsibilities include answering incoming calls, emails, and chat inquiries, diagnosing and troubleshooting technical problems, guiding customers through step-by-step solutions, documenting customer interactions and issues accurately in the CRM system, and escalating complex issues to higher support tiers when necessary. You will be expected to maintain a high level of customer satisfaction by providing timely and effective solutions. A high school diploma or equivalent is required, and some college coursework or a technical certification is a plus. Previous experience in customer service or technical support, particularly in a call center environment, is highly preferred. Proficiency in using computers and various software applications, including CRM systems, is essential. Strong problem-solving skills, active listening abilities, and the capacity to explain technical information clearly to non-technical users are crucial. This is an on-site role at our **Tubli, Capital, BH** location.
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4
Customer Service Representative - Technical Support
50080 Saar, Northern
BHD15 Hourly
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and customer-focused Customer Service Representative to join their technical support team. This role is essential in providing exceptional support to clients, resolving technical issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a passion for helping others. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting software problems, and escalating complex issues when necessary. This position offers a fantastic opportunity to grow within a supportive and dynamic company.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers experiencing issues with our software products.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and diagnose software-related problems, guiding customers through step-by-step solutions.
- Escalate unresolved issues to higher-level support teams or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features and functionalities to enhance their user experience.
- Identify trends in customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously update knowledge base articles and FAQs based on common customer issues.
- Participate in ongoing training to stay current with product updates and support procedures.
- Assist with testing new software releases to identify potential bugs or usability issues.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service or technical support, preferably in the software industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with computer systems and common software applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patient, empathetic, and customer-oriented attitude.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with CRM software and ticketing systems is desirable.
- Familiarity with troubleshooting methodologies.
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5
Customer Service Manager - Technical Support
97112 Saar, Northern
BHD70000 Annually
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their Technical Support team in Saar, Northern, BH . This crucial role involves overseeing all aspects of customer service operations, ensuring the delivery of exceptional technical assistance and support to a global client base. The Manager will be responsible for developing and implementing customer service strategies, setting performance standards, managing team productivity, and fostering a customer-centric culture. Key responsibilities include recruiting, training, and mentoring customer support representatives, resolving complex customer issues, analyzing customer feedback to identify areas for improvement, and implementing new tools and technologies to enhance service delivery. The ideal candidate will have a strong background in customer service management, preferably within a technical support environment, coupled with excellent leadership, communication, and problem-solving skills. A deep understanding of customer service metrics, CRM systems, and best practices in technical support is essential. This is a significant opportunity to shape the customer experience and drive customer satisfaction for a growing technology-focused company.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and develop a team of technical support specialists to deliver outstanding customer service.
- Manage daily operations of the customer service and technical support department, ensuring efficiency and effectiveness.
- Develop and implement policies, procedures, and service standards to enhance customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Handle escalated customer complaints and complex technical issues, providing timely and effective resolutions.
- Analyze customer feedback and support trends to identify areas for service improvement and product enhancements.
- Collaborate with product development and engineering teams to address customer issues and improve product usability.
- Develop and deliver training programs for new hires and ongoing professional development for the team.
- Manage and optimize the use of customer support software and tools.
- Ensure compliance with company policies and procedures.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, with a significant portion in a technical support environment.
- Proven leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of customer service principles, metrics, and best practices.
- Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to analyze data and identify trends to drive service improvements.
- Customer-focused mindset with a passion for delivering exceptional experiences.
- Experience in the IT or technology sector is highly desirable.
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6
Lead Customer Support Specialist - Technical Solutions
201 Busaiteen, Muharraq
BHD45000 Annually
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to manage their helpdesk operations in Busaiteen, Muharraq, BH . This role is crucial in ensuring our customers receive timely, accurate, and exceptional support for our innovative product suite. You will be the first point of contact for escalated customer issues, providing advanced technical troubleshooting and guidance. The ideal candidate will have a strong background in customer service, a passion for technology, and excellent communication skills. You will be responsible for managing incoming support requests, diagnosing and resolving complex technical problems, and documenting solutions for a knowledge base. This position involves leading a small team of support specialists, providing training, coaching, and performance feedback. Key responsibilities include developing and implementing support strategies, monitoring customer satisfaction metrics, and collaborating with product development and engineering teams to address recurring issues and improve product usability. We are looking for a proactive individual who can identify trends in customer inquiries and suggest improvements to our support processes and documentation. The successful applicant will possess outstanding problem-solving abilities, a commitment to customer satisfaction, and the capacity to remain calm and effective under pressure. A background in technical support or IT helpdesk environments is essential. If you are a dedicated customer advocate with a knack for technology and leadership, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and resolve escalated customer technical issues efficiently.
- Provide exceptional customer service and technical support via phone, email, and chat.
- Diagnose and troubleshoot complex software and hardware problems.
- Develop and maintain a comprehensive knowledge base of product solutions.
- Lead, train, and mentor a team of customer support representatives.
- Monitor and analyze customer support tickets and performance metrics.
- Collaborate with engineering and product teams to report and resolve bugs.
- Identify opportunities to improve customer support processes and customer experience.
- Ensure all customer interactions are professional and meet service level agreements.
- Contribute to proactive customer outreach and issue prevention strategies.
Qualifications:
- Proven experience in a customer support or helpdesk role, with at least 2 years in a lead or senior capacity.
- Excellent technical troubleshooting skills for software and hardware.
- Strong understanding of CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience in team leadership and coaching.
- Customer-centric mindset with a focus on problem resolution.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical Solutions
10001 Manama, Capital
BHD6000 Annually
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Job Description
Our client, a rapidly expanding technology firm, is seeking a seasoned Senior Customer Support Specialist to lead their support efforts in Manama, Capital, BH . This role is pivotal in providing exceptional technical assistance and ensuring a positive customer experience across all product lines. You will handle complex customer inquiries, troubleshoot technical issues, and provide expert guidance on product usage and functionality. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a proven track record in customer service and technical support. You will be responsible for managing support tickets, escalating critical issues, identifying recurring problems and collaborating with development teams to implement permanent solutions. Responsibilities include delivering timely and accurate support via phone, email, and in-person, maintaining customer support databases, contributing to the knowledge base, and training junior support staff. A Bachelor's degree in a relevant field or equivalent experience, coupled with a minimum of 5 years in a customer-facing technical support role, is required. Superior communication, active listening, and interpersonal skills are essential for building strong customer relationships. This on-site position offers a dynamic work environment and the chance to be a key player in customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via multiple channels.
- Troubleshoot and resolve complex product-related issues efficiently.
- Manage and prioritize customer support tickets and inquiries.
- Escalate unresolved issues to appropriate internal teams.
- Document customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of customer-facing knowledge base articles.
- Identify trends in customer issues and provide feedback to product development.
- Train and mentor junior customer support representatives.
- Ensure adherence to service level agreements (SLAs).
- Gather customer feedback to improve products and services.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Manager - Technical Solutions
351 Bilad Al Qadeem, Capital
BHD65000 Annually
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Job Description
Our client is seeking an experienced and dynamic Senior Customer Support Manager to lead their dedicated technical support team. This crucial role involves overseeing all aspects of customer service and technical assistance, ensuring the highest levels of customer satisfaction. You will be responsible for managing a team of support specialists, providing coaching, training, and performance management to foster a high-performing and customer-centric environment. Key duties include developing and implementing support strategies, optimizing workflows, and ensuring efficient resolution of customer inquiries and technical issues. The ideal candidate will possess a deep understanding of customer relationship management (CRM) principles and best practices in technical support operations. You will analyze customer feedback and support data to identify trends, implement improvements, and enhance the overall customer experience. Responsibilities also include managing support escalations, collaborating with product development and engineering teams to address recurring issues, and maintaining comprehensive knowledge base articles and FAQs. Excellent communication, problem-solving, and leadership skills are essential for success in this role. You will be instrumental in driving customer loyalty and ensuring the smooth operation of our client's technical support functions.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support specialists.
- Develop and implement effective customer support strategies and procedures.
- Oversee the resolution of customer technical issues and inquiries.
- Monitor customer service performance metrics and identify areas for improvement.
- Train and mentor support staff to enhance their skills and knowledge.
- Manage customer escalations and ensure timely resolution.
- Collaborate with product and engineering teams to provide feedback on issues.
- Maintain and update support documentation and knowledge bases.
- Foster a positive and customer-focused team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support or a related field, with at least 2 years in a management or supervisory role.
- Proven experience in managing technical support teams.
- Strong understanding of CRM systems and support ticketing software.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to resolve complex customer issues effectively.
- Strong analytical and problem-solving capabilities.
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