397 Customer Solutions jobs in Bahrain

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through step-by-step solutions and resolve their problems effectively.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate departments or senior support staff.
• Maintain a high level of customer satisfaction by providing accurate and efficient support.
• Stay up-to-date with product knowledge and technical advancements.
• Identify and report recurring technical issues to improve product performance and customer experience.
• Contribute to the development of knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Previous experience in customer service or technical support is highly preferred.
• Strong understanding of common computer hardware, software, and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively.

• Provide first-line technical support and troubleshooting to customers.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through step-by-step solutions to resolve technical issues.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate senior support teams.
• Identify and report recurring technical problems to improve product performance.
• Educate customers on product features and functionalities.
• Strive to achieve and exceed customer satisfaction targets.
• Maintain a high level of product knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customers.
• Ability to explain technical concepts clearly and concisely.
• Proficiency in using computer systems and relevant software.
• Ability to work independently and manage time effectively in a remote setting.

• Lead, manage, and mentor a team of customer support specialists and technical agents.
• Develop and implement customer support strategies and processes to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Ensure timely and effective resolution of customer inquiries and technical issues across various channels (phone, email, chat).
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with product development and engineering teams to resolve complex technical issues and provide feedback.
• Manage escalation procedures and ensure prompt resolution of critical customer problems.
• Conduct regular performance reviews and provide coaching to support staff.
• Oversee the implementation and utilization of CRM and customer support software.

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support management, with a strong focus on technical support.
• Proven leadership and team management experience.
• In-depth knowledge of customer support best practices and methodologies.
• Strong understanding of IT systems, software applications, and troubleshooting techniques.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage and prioritize multiple tasks in a dynamic environment.
• Commitment to delivering exceptional customer experiences.
• Experience in analyzing support data and generating insightful reports.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through troubleshooting processes and provide clear instructions.
• Escalate complex issues to senior support staff or specialized teams.
• Document all support requests, actions taken, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and user guides.
• Install, configure, and update software and hardware as needed.
• Monitor system performance and identify potential issues proactively.

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• 3-5 years of experience in technical support, helpdesk, or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Experience with remote support tools and ticketing systems.
• Excellent customer service and communication skills.
• Ability to troubleshoot effectively and think logically.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.

• Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear and concise technical guidance and solutions to end-users.
• Install, configure, and maintain hardware and software systems.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
• Conduct remote diagnostics and troubleshooting sessions with clients.
• Assist with user account management and access control.
• Proactively monitor system performance and identify potential issues.
• Develop and deliver training materials to end-users on software and hardware usage.
• Collaborate with development and engineering teams to resolve product defects and improve functionality.
• Contribute to the continuous improvement of support processes and tools.
• Maintain an inventory of IT assets and ensure proper documentation.
• Ensure timely resolution of customer tickets, meeting defined SLAs.
• Stay current with technology trends and industry best practices in technical support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years of experience in technical support or a similar IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with network troubleshooting (TCP/IP, DNS, VPN).
• Proficiency in diagnosing and resolving hardware and software issues.
• Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
• Excellent customer service skills and a patient, empathetic approach.
• Strong analytical and problem-solving abilities.
• Ability to communicate technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
• Ability to work independently and as part of a team.
• Adaptability to changing technologies and work requirements.
• Strong organizational skills and attention to detail.
• A commitment to providing exceptional support.