1 680 Customer Specialist jobs in Bahrain
Customer Support Specialist
21113 Seef, Capital
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a proactive and empathetic Customer Support Specialist to join their dedicated team in **Seef, Capital, BH**. This role is essential for ensuring our clients' customers receive outstanding service and timely assistance. You will be the primary point of contact for customer inquiries, providing support via phone, email, and chat. Key responsibilities include troubleshooting customer issues, resolving complaints effectively and efficiently, guiding customers through product features and services, and escalating complex problems to the appropriate departments when necessary. You will maintain detailed records of customer interactions, feedback, and issues, contributing to a knowledge base that helps improve support processes. A strong understanding of customer service principles and a passion for helping others are crucial. We seek individuals with excellent communication skills, patience, and the ability to remain calm and professional under pressure. The ability to multitask and manage time effectively is important to handle a high volume of customer interactions. Previous experience in a customer service or helpdesk environment is highly preferred. Familiarity with CRM systems and ticketing software will be advantageous. Join a supportive team in **Seef, Capital, BH** where your contributions directly impact customer satisfaction and loyalty.
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0
Customer Support Specialist
23012 Diplomatic Area
BHD18 Hourly
WhatJobs
Posted today
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Job Description
Join our dedicated Customer Service team as a Customer Support Specialist in Isa Town. Our client is looking for passionate individuals who can provide exceptional support and build lasting relationships with our customers. This hybrid role offers a balance between in-office collaboration and remote flexibility, allowing you to contribute effectively to our team's success. You will be the primary point of contact for customer inquiries, addressing issues via phone, email, and chat. Your responsibilities will include troubleshooting technical problems, providing product information, processing orders, and resolving complaints efficiently and empathetically. We value clear communication, patience, and a genuine desire to help others. You will be trained on our comprehensive product suite and customer service best practices. Success in this role requires excellent listening skills, a positive attitude, and the ability to work independently as well as part of a team. We are committed to creating a supportive work environment where you can grow your skills and advance your career. If you are a motivated individual with a knack for problem-solving and customer satisfaction, this is a great opportunity for you to make a difference. You will be working closely with various departments to ensure seamless customer experiences. Regular feedback and training will be provided to help you excel in your role. This is an excellent chance to join a growing company and contribute to its mission of delivering outstanding customer service.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate product information and guidance to customers.
- Process customer orders, returns, and exchanges.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction.
- Identify opportunities to improve customer service processes.
- Collaborate with team members to share best practices.
- Follow company policies and procedures.
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone, email, and chat communication skills.
- Excellent listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in CRM systems and customer service software.
- Patience and empathy when dealing with customers.
- Team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
317 Northern, Northern
BHD1700 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to our valued customers. This fully remote role is perfect for individuals who excel at problem-solving and possess outstanding communication skills. You will be the first point of contact for customers seeking help with our products or services, addressing inquiries via phone, email, and chat. Your primary responsibility will be to troubleshoot customer issues, guide them through solutions, and ensure a positive and satisfactory experience. This requires a deep understanding of our offerings and the ability to explain technical concepts clearly and concisely. You will meticulously document customer interactions and feedback in our CRM system, contributing to service improvements. The ideal candidate is patient, resourceful, and committed to resolving customer problems efficiently and effectively. This role involves working independently in a remote setting, managing your own workflow, and adhering to service level agreements. You will also collaborate with other departments to escalate complex issues and provide feedback for product enhancements. Continuous learning about our evolving products and support procedures is essential. We are looking for a proactive individual who takes ownership of customer issues and strives to exceed expectations, embodying our company’s commitment to customer satisfaction. This is a fantastic opportunity to grow your career in customer service within a supportive, remote-first environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical assistance and guidance on product usage.
- Troubleshoot and diagnose customer problems effectively.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate teams for resolution.
- Maintain a high level of customer satisfaction through efficient and courteous service.
- Identify trends in customer issues and provide feedback for product improvement.
- Adhere to company policies, procedures, and service level agreements.
- Continuously update knowledge of products and services.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Proven experience in customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Technical aptitude and ability to learn new products quickly.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
203 Busaiteen, Muharraq
BHD18 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Support Specialist to join their vibrant team in Busaiteen, Muharraq, BH . This role is integral to ensuring customer satisfaction by providing timely and effective assistance across various channels. You will be the primary point of contact for customer inquiries, concerns, and technical issues. Responsibilities include responding to customer emails, phone calls, and live chat messages, troubleshooting problems, and providing accurate information about products and services. The ideal candidate will possess exceptional communication skills, patience, and a genuine desire to help others. You will be responsible for resolving customer complaints efficiently and professionally, escalating complex issues when necessary, and maintaining detailed records of customer interactions. The ability to understand and explain technical information in a clear and concise manner is crucial. You will also play a key role in identifying trends in customer inquiries and providing feedback to the product development and marketing teams to improve customer experience. Contributing to the development of knowledge base articles and support documentation will also be part of your duties. We are looking for an individual who is detail-oriented, a quick learner, and capable of working in a fast-paced environment. Excellent problem-solving skills and the ability to multitask effectively are essential. Join us to provide outstanding support and contribute to our client's reputation for excellent customer service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues promptly.
- Provide information about products and services.
- Escalate complex issues to appropriate departments.
- Maintain accurate customer records and interaction logs.
- Gather customer feedback and identify areas for improvement.
- Contribute to the creation of support documentation.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and de-escalation abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent required; associate's degree preferred.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
22222 Hamad Town, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Hamad Town, Northern, BH**. This role offers a hybrid work model, blending remote flexibility with in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and accurate assistance across various communication channels, including phone, email, and chat.
You will be responsible for troubleshooting customer issues, resolving inquiries, and ensuring a positive customer experience at every touchpoint. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for helping others. You will be expected to maintain a high level of professionalism and product knowledge to effectively support our diverse customer base.
Key Responsibilities:
Qualifications:
You will be responsible for troubleshooting customer issues, resolving inquiries, and ensuring a positive customer experience at every touchpoint. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for helping others. You will be expected to maintain a high level of professionalism and product knowledge to effectively support our diverse customer base.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
- Provide technical support and guidance to customers on product usage.
- Document customer interactions and feedback accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments for resolution.
- Contribute to the development of customer support knowledge base articles and FAQs.
- Follow communication guidelines and company policies to ensure customer satisfaction.
- Gather customer feedback and relay it to relevant teams for product improvement.
- Assist in training new customer support team members.
- Manage and resolve customer complaints with empathy and professionalism.
- Proactively identify potential customer issues and offer solutions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and as part of a team.
- Familiarity with (Specific Product/Service Industry) is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
551 Saar, Northern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly empathetic and skilled Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries across various channels, including phone, email, and chat. Your main objective will be to ensure customer satisfaction by addressing their needs promptly, accurately, and professionally. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing requests, and documenting customer interactions. We are looking for an excellent communicator with strong problem-solving abilities and a patient demeanor. The ability to understand and articulate technical information clearly to non-technical users is essential. You will be expected to maintain a high level of customer service, meet response time goals, and contribute to the continuous improvement of support processes. This is an ideal opportunity for a customer-focused individual to excel in a remote work environment, leveraging their skills to build positive customer relationships and contribute to the company's success. If you are passionate about helping people and thrive in a remote setting, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical support and troubleshoot issues for customers.
- Guide customers through product features, services, and troubleshooting steps.
- Process customer requests, orders, and account updates accurately.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to appropriate departments.
- Maintain a high level of customer satisfaction and loyalty.
- Contribute to the development of FAQ pages and support documentation.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Gather customer feedback and provide insights for product and service improvements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patient and empathetic demeanor with a customer-centric approach.
- Adaptability and willingness to learn new products and processes.
- Comfortable working independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
401 Al Jasra
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a dedicated and empathetic Customer Support Specialist to join our client-facing team in **Hidd, Muharraq, BH**. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle customer requests via phone, email, and chat, ensuring a positive customer experience. Your responsibilities include troubleshooting technical issues, guiding users through product features, processing orders and returns, and escalating complex problems to the appropriate departments. We are looking for individuals with outstanding communication skills, patience, and a passion for helping others. The ideal candidate will have a strong problem-solving aptitude and the ability to remain calm and professional under pressure. Experience in a customer service role, particularly within a technical support or helpdesk environment, is highly beneficial. If you are a customer-centric individual eager to contribute to a supportive team and deliver outstanding service, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide timely and professional customer support via phone, email, and chat.
- Troubleshoot and resolve customer inquiries and technical issues.
- Educate customers on product features and benefits.
- Process customer orders, returns, and exchanges.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain accurate customer records and interactions in the CRM system.
- Gather customer feedback and report on trends.
- Adhere to company policies and procedures.
- Strive to achieve customer satisfaction and loyalty.
- Participate in ongoing training to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- Ability to work effectively in a team-oriented environment.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
235 BH Bilad Al Qadeem, Capital
BHD4800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking a dedicated Customer Support Specialist to enhance their customer service operations in **Sitra, Capital, BH**. This role is pivotal in ensuring customer satisfaction through efficient and empathetic technical assistance and issue resolution.
The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate teams. You will maintain detailed customer records, document interactions, and provide feedback to the product development team to improve service offerings. A key aspect of this role involves building strong customer relationships, ensuring a positive support experience, and contributing to customer retention. The specialist will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. Continuous learning about product updates and industry best practices is essential. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. This position offers a collaborative work environment and opportunities for professional growth within a growing company.
Qualifications:
The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include diagnosing and resolving technical issues, guiding customers through product functionalities, and escalating complex problems to appropriate teams. You will maintain detailed customer records, document interactions, and provide feedback to the product development team to improve service offerings. A key aspect of this role involves building strong customer relationships, ensuring a positive support experience, and contributing to customer retention. The specialist will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources. Continuous learning about product updates and industry best practices is essential. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. This position offers a collaborative work environment and opportunities for professional growth within a growing company.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
101 Al Jasra
BHD25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their expanding team in Hidd, Muharraq, BH. This role is integral to ensuring our clients receive exceptional support and resolutions to their inquiries. The successful candidate will be the primary point of contact for customers, providing assistance via phone, email, and live chat. You will be responsible for troubleshooting customer issues, guiding them through product features, and resolving complaints in a timely and professional manner. Key duties include maintaining accurate customer records, documenting interactions, and escalating complex issues to the appropriate departments. The ideal candidate will possess excellent communication skills, empathy, and a genuine desire to help others. A strong understanding of customer service principles and problem-solving techniques is essential. Experience with CRM software and ticketing systems is a plus. This hybrid role requires the flexibility to work some days from our office in Hidd and other days remotely.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively.
- Escalate unresolved issues to senior staff or relevant departments.
- Maintain detailed and accurate records of customer interactions.
- Process orders, forms, applications, and requests.
- Identify and escalate trends in customer issues.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and relay it to the management team.
- Proactively identify opportunities to improve the customer experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Proficiency in using CRM systems and help desk software.
- Excellent communication and active listening skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Patient and empathetic demeanor.
- Familiarity with Microsoft Office Suite.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
1004 Southern, Southern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Nuwaidrat, Southern, BH . This role is crucial in ensuring exceptional customer satisfaction by providing timely and effective support through various channels, including phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be responsible for resolving customer inquiries, troubleshooting product issues, processing orders, and managing customer feedback. A key aspect of this role involves empathizing with customers, understanding their needs, and delivering solutions that exceed expectations. You will also play a role in identifying trends in customer issues and providing feedback to internal teams for product and service improvement.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and provide timely resolutions via phone, email, and chat.
- Troubleshoot and diagnose customer issues with products and services.
- Process customer orders, returns, and exchanges efficiently.
- Educate customers on product features, benefits, and usage.
- Maintain accurate customer records and interaction logs in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Gather and document customer feedback to identify areas for improvement.
- Build and maintain strong customer relationships.
- Adhere to all company policies and procedures.
- Contribute to team goals and departmental objectives.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or a similar support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work collaboratively in a team environment.
- Familiarity with (specific industry/product) is a plus.
This advertiser has chosen not to accept applicants from your region.
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