What Jobs are available for Customer Support Engineer in Bahrain?
Showing 2640 Customer Support Engineer jobs in Bahrain
Customer Support Engineer
BHD40000 - BHD80000 Y
Yokogawa
Posted today
Job Viewed
Job Description
Not just a job, but a career
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose: -
Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.
Key Responsibilities & Accountabilities
- Handle all inbound calls within the dynamics of Response Center Department environment.
- Manage priorities and maintain effective results.
- Deliver excellent customer service and build customer satisfaction and loyalty.
- Provide effective and timely registration of all the cases logged / customer inquiries.
- On-Job learning to answer and close simple customer inquires
- Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
- Enhance customer experience by providing information on new products, services and solutions
- Strive for one-call resolution of customer issues.
- Complete training programs and to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and coworkers.
- Exercise strong interpersonal communication skills with customers and department personnel.
- Accept assignments with an open, cooperative, positive and team-oriented attitude
Qualification and Experience
- Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
- Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
- Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
- Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage
Required Competencies / skills
- Customer interaction/relationship skills
- Analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
- Passion for customer support. Listening skill with can-do attitude
- co-ordination and interpersonal skills.
- Effective team player and proactive approach to all situations
- Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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0
Senior Customer Support Engineer
2307 Jbeil
BHD70000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Engineer to provide advanced technical assistance and exceptional support to their clientele. This hybrid role requires a blend of remote work and on-site collaboration, offering flexibility while ensuring essential team interaction. You will be responsible for troubleshooting complex technical issues, guiding customers through product usage, and ensuring a high level of customer satisfaction and retention. This position demands a deep understanding of the company's products, strong technical aptitude, and outstanding communication skills.
Key responsibilities include diagnosing and resolving intricate software and hardware problems, responding to customer inquiries via multiple channels (phone, email, chat), documenting support interactions, and escalating issues to development or engineering teams when necessary. You will also play a crucial role in identifying recurring issues, contributing to knowledge base articles and FAQs, and providing feedback to product development teams to improve user experience. The ideal candidate possesses excellent analytical and problem-solving skills, a patient and helpful demeanor, and the ability to explain technical concepts clearly to non-technical users.
This role requires proactive engagement with customers, aiming not only to resolve immediate issues but also to educate users and enhance their overall experience with the product. You will be expected to maintain up-to-date knowledge of product updates and industry trends. The ability to manage multiple support tickets simultaneously, prioritize effectively, and work collaboratively with colleagues in both remote and on-site settings is crucial for success.
Qualifications:
Key responsibilities include diagnosing and resolving intricate software and hardware problems, responding to customer inquiries via multiple channels (phone, email, chat), documenting support interactions, and escalating issues to development or engineering teams when necessary. You will also play a crucial role in identifying recurring issues, contributing to knowledge base articles and FAQs, and providing feedback to product development teams to improve user experience. The ideal candidate possesses excellent analytical and problem-solving skills, a patient and helpful demeanor, and the ability to explain technical concepts clearly to non-technical users.
This role requires proactive engagement with customers, aiming not only to resolve immediate issues but also to educate users and enhance their overall experience with the product. You will be expected to maintain up-to-date knowledge of product updates and industry trends. The ability to manage multiple support tickets simultaneously, prioritize effectively, and work collaboratively with colleagues in both remote and on-site settings is crucial for success.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 4-6 years of experience in technical customer support, helpdesk, or a similar role, with a focus on advanced troubleshooting.
- Proven experience supporting complex software or hardware products.
- Strong understanding of operating systems, networking concepts, and common IT infrastructure.
- Excellent diagnostic and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to empathize with customers.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to explain technical information clearly and concisely.
- Experience working in a hybrid work environment.
- Ability to work independently and as part of a team.
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1
Lead Customer Support Engineer
123 Arad
BHD75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dedicated Lead Customer Support Engineer to spearhead their remote customer support operations. In this critical role, you will manage a team of support engineers, ensuring the delivery of world-class technical assistance to their clientele. This position is entirely remote, offering a flexible and dynamic work environment. You will be responsible for overseeing the resolution of complex technical issues, acting as a point of escalation for challenging customer queries. Your expertise will be vital in diagnosing intricate problems, developing effective solutions, and ensuring customer satisfaction and retention. This role involves mentoring and guiding junior support staff, fostering a culture of continuous learning and technical excellence within the team. You will also play a key part in developing and refining support processes, contributing to the knowledge base, and identifying trends to proactively address potential issues. We are looking for a strong leader with exceptional problem-solving abilities, excellent communication skills, and a deep understanding of technical support best practices. The ability to manage a remote team effectively, delegate tasks, and motivate individuals is essential. You will collaborate with product development, engineering, and sales teams to provide feedback and improve the overall customer experience. A proven track record in a senior support role, coupled with a passion for customer advocacy and technical innovation, is highly desirable. This is an outstanding opportunity to lead a vital function within our client’s organization and make a significant impact on their customer relationships, all from the comfort of your home office. The ideal candidate will possess a strategic mindset, a commitment to operational efficiency, and a drive to deliver outstanding service.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of customer support engineers.
- Oversee the resolution of complex technical customer issues.
- Serve as a primary escalation point for challenging support requests.
- Develop and implement efficient customer support processes and workflows.
- Mentor and train junior support team members.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Analyze support metrics and identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Ensure timely and effective communication with customers and internal stakeholders.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a leadership role.
- Proven experience managing and motivating remote teams.
- Deep understanding of troubleshooting methodologies and technical problem-solving.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in CRM and helpdesk ticketing systems.
- Ability to work independently and make sound decisions under pressure.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Strong understanding of (mention relevant technologies for the specific client if known, otherwise keep general) software and hardware.
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2
Lead Customer Support Engineer
BH29 Riffa, Southern
BHD65000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking an experienced and client-focused Lead Customer Support Engineer to enhance their customer service operations in Riffa, Southern, BH . This leadership position will involve managing a team of support specialists, overseeing the resolution of complex technical issues, and ensuring the delivery of exceptional customer experiences. You will be responsible for developing and implementing support strategies, improving response times, and identifying opportunities for service enhancements. The role requires a strong understanding of our client's products and services, coupled with excellent communication and problem-solving skills. You will act as a point of escalation for challenging customer inquiries, providing timely and effective solutions. Key responsibilities include training and mentoring junior support staff, maintaining performance metrics, and collaborating with other departments to address customer feedback and product improvement suggestions. You will also be involved in creating and updating knowledge base articles and support documentation to empower both customers and the support team. The ideal candidate will have a Bachelor's degree in a relevant technical field or equivalent practical experience. A minimum of 4-6 years of experience in customer support, with at least 2 years in a leadership or supervisory role, is required. Proven ability to manage and motivate a team, strong analytical skills, and a deep commitment to customer satisfaction are essential. Experience with CRM systems and ticketing platforms is a must. You should possess excellent interpersonal skills and the ability to remain calm and effective under pressure. This is an excellent opportunity for a dedicated professional to take on a leadership role and significantly contribute to customer loyalty and success.
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3
Senior Customer Support Engineer
1001 Askar, Southern
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Engineer to join their technical support team. This role offers a hybrid work arrangement, providing a balance between remote work and in-office collaboration in **Salmabad, Northern, BH**. You will be responsible for providing advanced technical support to customers, diagnosing and resolving complex technical issues, and ensuring a high level of customer satisfaction. Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting software and hardware problems, and escalating issues to the appropriate teams when necessary. You will also be involved in creating and updating knowledge base articles, developing training materials, and contributing to the continuous improvement of support processes. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and exceptional communication and interpersonal abilities. A deep understanding of our product suite and the ability to explain technical concepts clearly to non-technical users are essential. Experience with CRM systems and ticketing tools is required. This role demands patience, empathy, and a proactive approach to customer service. Responsibilities:
- Provide advanced technical support to customers, resolving complex issues.
- Diagnose and troubleshoot software and hardware problems.
- Respond to customer inquiries via various communication channels.
- Escalate unresolved issues to senior technical staff or development teams.
- Document customer interactions and resolutions in the CRM/ticketing system.
- Create and maintain technical documentation and knowledge base articles.
- Contribute to the development of training materials for customers and support staff.
- Identify trends in customer issues and provide feedback for product improvement.
- Collaborate with internal teams to ensure a seamless customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a technical support or customer service role, with a focus on complex technical issues.
- Strong understanding of software and hardware troubleshooting.
- Excellent analytical and problem-solving skills.
- Proficiency with CRM software and ticketing systems.
- Exceptional communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely.
- Experience working in a hybrid environment.
- Customer-centric mindset with a passion for providing excellent service.
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4
Lead Customer Support Engineer
2003 Amwaj Islands
BHD78000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Lead Customer Support Engineer to join our fully remote, globally distributed team. This critical role involves providing exceptional technical support and ensuring customer satisfaction for our innovative software solutions. You will be responsible for managing incoming customer inquiries via various channels, including email, chat, and phone, and for resolving complex technical issues efficiently and effectively. As a Lead, you will also mentor and guide a team of customer support representatives, providing training, case escalation support, and performance feedback. Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams will be a key responsibility. You will collaborate closely with product development and engineering teams to identify recurring issues, provide feedback on product improvements, and contribute to the overall product quality. Proactive problem-solving and the ability to identify trends in customer issues to prevent future occurrences are essential. You will be involved in developing and refining support processes and workflows to enhance efficiency and customer experience. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 5 years of experience in customer support, with at least 2 years in a lead or supervisory role, is required. Proven experience supporting complex software applications and troubleshooting technical problems is a must. Strong understanding of ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools is essential. Excellent communication, interpersonal, and problem-solving skills are paramount for this role. You must be adept at explaining technical concepts to non-technical users and managing challenging customer situations with empathy and professionalism. As this is a fully remote position, exceptional self-management, time management, and communication skills are vital. You should be comfortable working independently and collaborating effectively with a distributed team. This is an exciting opportunity to lead a high-performing support function, directly impacting customer success and retention for a cutting-edge technology company.
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5
Senior Customer Support Engineer
5010 Saar, Northern
BHD70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly skilled and dedicated Senior Customer Support Engineer to join their entirely remote technical support team. This role is crucial for ensuring customer satisfaction by providing expert-level assistance and resolving complex technical issues. You will be responsible for troubleshooting software and hardware problems, guiding customers through technical procedures, and acting as a point of escalation for challenging support requests. Key responsibilities include analyzing technical issues, identifying root causes, and implementing effective solutions. You will also be involved in documenting technical solutions, creating knowledge base articles, and providing feedback to the product development team to improve the customer experience. The ideal candidate will possess a deep technical understanding of our client's products, exceptional problem-solving skills, and a passion for delivering outstanding customer service. Strong communication and interpersonal skills are essential for effectively interacting with customers from diverse technical backgrounds. As a fully remote position, you will need to be highly self-motivated, organized, and proficient in using remote collaboration tools. This is an excellent opportunity to leverage your technical expertise to make a significant impact on customer success and contribute to the growth of an innovative company. Your ability to empathize with customers and patiently guide them through technical challenges will be paramount.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Escalate critical issues to appropriate internal teams when necessary.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Assist in the onboarding and training of new support staff.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Collaborate with other departments to ensure a seamless customer journey.
- Maintain a high level of customer satisfaction through timely and effective issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, customer service engineering, or a related role.
- In-depth knowledge of operating systems, networking concepts, and relevant software applications.
- Proven ability to troubleshoot complex technical problems systematically.
- Excellent communication, active listening, and interpersonal skills.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a passion for helping others.
- Strong problem-solving and analytical skills.
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6
Lead Customer Support Engineer
543 Northern, Northern
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a leading technology provider seeking a highly skilled and dedicated Lead Customer Support Engineer to join their fully remote team. This role is pivotal in ensuring customer satisfaction by providing expert technical assistance and support for our client's innovative products and services. As a Lead, you will not only handle complex customer inquiries but also guide and mentor a team of support engineers, contributing to the continuous improvement of support processes and knowledge base.
You will be responsible for diagnosing and resolving intricate technical issues, troubleshooting software and hardware problems, and escalating issues as needed to engineering teams. A critical aspect of this role involves developing and documenting clear, concise technical solutions and support articles to empower both customers and internal teams. You will engage with customers through various channels, including email, chat, and phone, maintaining a high level of professionalism and empathy. As a remote-first position, you will leverage collaboration tools to effectively communicate and resolve issues, ensuring prompt and accurate support delivery.
Responsibilities:
You will be responsible for diagnosing and resolving intricate technical issues, troubleshooting software and hardware problems, and escalating issues as needed to engineering teams. A critical aspect of this role involves developing and documenting clear, concise technical solutions and support articles to empower both customers and internal teams. You will engage with customers through various channels, including email, chat, and phone, maintaining a high level of professionalism and empathy. As a remote-first position, you will leverage collaboration tools to effectively communicate and resolve issues, ensuring prompt and accurate support delivery.
Responsibilities:
- Provide advanced technical support to customers, diagnosing and resolving complex issues related to software and hardware.
- Lead and mentor a team of customer support engineers, providing guidance and training.
- Develop and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Escalate unresolved technical issues to appropriate engineering or development teams.
- Monitor support queues and ensure timely resolution of customer inquiries.
- Analyze customer feedback and support trends to identify areas for product or service improvement.
- Contribute to the development and implementation of support processes and best practices.
- Manage customer relationships, ensuring high levels of satisfaction and retention.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Stay up-to-date with product updates and technical advancements.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience in technical customer support or helpdesk roles, with a proven track record of handling complex issues.
- Strong technical aptitude with expertise in diagnosing and troubleshooting software and hardware problems.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Experience in a lead or supervisory role is highly desirable.
- Familiarity with (mention a relevant technology or domain, e.g., cloud computing, network infrastructure, SaaS applications) is a strong plus.
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7
Senior Customer Support Engineer
66789 Tripoli
BHD75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Engineer to join their technical assistance team. This role is critical in providing advanced support to clients, resolving complex technical issues, and ensuring customer satisfaction. The Senior Customer Support Engineer will act as a primary point of contact for escalated technical problems, working closely with engineering and product development teams to identify root causes and implement effective solutions. A proactive approach to customer education and system improvement is highly valued.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2/3 technical support for client inquiries and reported issues via phone, email, and ticketing systems.
- Troubleshoot and diagnose complex software and hardware issues, identifying root causes and recommending appropriate solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) and track them to resolution.
- Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Conduct remote or on-site training sessions for customers on product usage and best practices.
- Identify recurring issues and trends, providing feedback to Product Development for product improvements.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Participate in product beta testing and provide valuable user feedback.
- Assist in the development and implementation of customer support strategies and processes.
- Mentor and provide guidance to junior support engineers.
- Contribute to building a positive and supportive customer experience.
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8
Senior Customer Support Engineer
1031 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Engineer for a fully remote position. This role is pivotal in ensuring our users receive exceptional technical assistance and that their issues are resolved promptly and effectively. The Senior Customer Support Engineer will be responsible for handling complex technical inquiries, troubleshooting intricate software and hardware problems, and providing comprehensive support to a diverse clientele. This remote-first role requires outstanding communication skills, deep technical expertise, and a proactive approach to problem-solving. You will be an integral part of a global support team, working collaboratively through digital channels.
Key Responsibilities:
Qualifications:
This fully remote position offers the chance to make a significant impact from anywhere. Our client values innovation, collaboration, and a dedication to customer success. Join a team that thrives in a flexible, supportive environment, contributing to customer satisfaction from **Saar, Northern, BH**.
Key Responsibilities:
- Provide advanced technical support to customers via email, chat, and phone, addressing complex issues with professionalism and efficiency.
- Diagnose, troubleshoot, and resolve software, hardware, and network-related problems.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Create and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Mentor and guide junior support engineers, sharing expertise and best practices.
- Proactively identify opportunities to improve customer experience and product usability.
- Manage customer expectations and ensure high levels of customer satisfaction.
- Participate in the development and delivery of training programs for customers and internal staff.
- Stay up-to-date with product updates, new features, and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical customer support, helpdesk operations, or a similar role.
- Proven expertise in troubleshooting complex technical issues across various operating systems, software applications, and hardware configurations.
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Proficiency with CRM software and ticketing systems.
- Adept at collaborating with cross-functional teams using remote communication tools.
- Experience in a customer-facing technical role is essential.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are beneficial.
This fully remote position offers the chance to make a significant impact from anywhere. Our client values innovation, collaboration, and a dedication to customer success. Join a team that thrives in a flexible, supportive environment, contributing to customer satisfaction from **Saar, Northern, BH**.
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