What Jobs are available for Cx Manager in Bahrain?
Showing 64 Cx Manager jobs in Bahrain
Customer Experience Lead
26560 Askar, Southern
BHD70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is a forward-thinking company dedicated to providing outstanding customer service and is seeking a motivated and inspiring Customer Experience Lead. This role is central to shaping and optimizing the entire customer journey, from initial contact through to post-service follow-up. You will be responsible for managing the customer support team, implementing best practices, and ensuring that every customer interaction is positive, efficient, and reflects the company's commitment to excellence. The ideal candidate possesses strong leadership abilities, a deep understanding of customer service principles, and a passion for creating exceptional client experiences. You will analyze customer feedback, identify areas for improvement, and develop strategies to enhance overall customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance goals and uphold high service standards.
- Develop and implement strategies to enhance the overall customer experience across all touchpoints.
- Monitor customer interactions, provide feedback, and conduct performance reviews for the customer support team.
- Analyze customer feedback, surveys, and complaints to identify trends and areas for improvement.
- Develop and refine customer service processes, policies, and procedures to ensure efficiency and effectiveness.
- Act as a point of escalation for complex customer issues, resolving them with professionalism and empathy.
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a seamless customer journey.
- Develop and deliver training programs for customer service staff on product knowledge, service protocols, and soft skills.
- Track and report on key customer service metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Champion a customer-centric culture throughout the organization.
- Identify opportunities for leveraging technology to improve customer service operations.
- Manage the scheduling and allocation of customer service resources to meet demand.
- Ensure the company's brand promise is consistently delivered through exceptional customer interactions.
- Proactively seek out methods to improve customer retention and loyalty.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4-6 years of experience in customer service management or a related leadership role.
- Proven track record of developing and implementing successful customer experience strategies.
- Strong understanding of customer service best practices, CRM systems, and ticketing platforms.
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to analyze data and translate insights into actionable improvements.
- Proficiency in Microsoft Office Suite and customer service software.
- Demonstrated ability to handle difficult customer situations effectively.
- A passion for customer advocacy and creating positive interactions.
- Strong organizational skills and the ability to manage multiple priorities.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Manager
1001 Seef, Capital
BHD62000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a passionate and results-driven Customer Experience Manager to lead their customer service and support initiatives in Seef, Capital, BH . This leadership role is responsible for developing and implementing strategies that enhance overall customer satisfaction, loyalty, and retention. The ideal candidate will possess a deep understanding of customer service best practices, exceptional communication skills, and a proven ability to manage and motivate a team. You will be instrumental in shaping the customer journey, ensuring that every interaction with our company is positive and memorable.
Key responsibilities include overseeing the daily operations of the customer service department, including call center management, email support, and chat support. You will develop and implement customer service policies and procedures, set performance standards, and monitor key metrics such as response times, resolution rates, and customer satisfaction scores (CSAT). The Customer Experience Manager will also be responsible for training and coaching customer service representatives, identifying areas for improvement, and implementing initiatives to enhance service quality. Gathering and analyzing customer feedback to identify trends, pain points, and opportunities for service improvement is crucial. This role involves collaborating with other departments, such as sales and marketing, to ensure a cohesive and customer-centric approach across the organization. Proactively addressing customer issues and resolving complex complaints in a timely and satisfactory manner is essential. We are looking for a dedicated leader with strong analytical skills, a problem-solving mindset, and a genuine passion for delivering outstanding customer experiences. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Experience in managing customer support teams and implementing customer experience strategies is highly desirable.
Responsibilities:
Key responsibilities include overseeing the daily operations of the customer service department, including call center management, email support, and chat support. You will develop and implement customer service policies and procedures, set performance standards, and monitor key metrics such as response times, resolution rates, and customer satisfaction scores (CSAT). The Customer Experience Manager will also be responsible for training and coaching customer service representatives, identifying areas for improvement, and implementing initiatives to enhance service quality. Gathering and analyzing customer feedback to identify trends, pain points, and opportunities for service improvement is crucial. This role involves collaborating with other departments, such as sales and marketing, to ensure a cohesive and customer-centric approach across the organization. Proactively addressing customer issues and resolving complex complaints in a timely and satisfactory manner is essential. We are looking for a dedicated leader with strong analytical skills, a problem-solving mindset, and a genuine passion for delivering outstanding customer experiences. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Experience in managing customer support teams and implementing customer experience strategies is highly desirable.
Responsibilities:
- Lead and manage the customer service and support team.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Oversee daily operations of customer service channels (phone, email, chat).
- Set performance metrics and monitor team performance against KPIs.
- Train, coach, and motivate customer service representatives.
- Develop and refine customer service policies and procedures.
- Analyze customer feedback and identify areas for improvement.
- Resolve escalated customer complaints and issues effectively.
- Collaborate with other departments to ensure a unified customer experience.
- Implement initiatives to improve customer retention and advocacy.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management or customer experience roles.
- Proven track record of improving customer satisfaction and loyalty metrics.
- Experience managing call center operations and support teams.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Manager
431 Madinat Hamad
BHD70000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a rapidly growing e-commerce company dedicated to providing exceptional customer experiences. We are seeking a motivated and strategic Customer Experience Manager to lead our customer support and success initiatives. This role is instrumental in shaping customer journeys, driving customer loyalty, and enhancing overall customer satisfaction. The ideal candidate will have a proven ability to develop and implement customer-centric strategies, manage support teams, and leverage data to identify areas for improvement. You will collaborate closely with product, marketing, and sales teams to ensure a seamless and positive experience for every customer. Responsibilities include:
- Developing and executing strategies to enhance customer satisfaction and loyalty.
- Leading and managing a team of customer service representatives and support specialists.
- Defining and monitoring key performance indicators (KPIs) for customer support operations (e.g., response time, resolution rate, CSAT).
- Implementing and optimizing customer support processes and workflows across various channels (phone, email, chat, social media).
- Utilizing customer feedback and data analytics to identify pain points and areas for improvement.
- Collaborating with product and engineering teams to address customer issues and enhance product usability.
- Developing and delivering training programs for customer support staff.
- Managing customer escalations and resolving complex customer issues.
- Creating and maintaining knowledge base articles and customer support resources.
- Staying updated on customer service best practices and emerging technologies.
- Championing a customer-first culture throughout the organization.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Manager
901 Zallaq, Southern
BHD65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Experience Manager to lead their support operations in Zallaq, Southern, BH . This critical role is responsible for shaping and enhancing the overall customer journey, ensuring exceptional service delivery and fostering strong customer relationships. The ideal candidate will have a deep understanding of customer service best practices, a passion for problem-solving, and the ability to motivate and manage a team of customer service professionals. You will be instrumental in developing and implementing strategies to improve customer satisfaction, reduce churn, and identify opportunities for service enhancement.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Managing the day-to-day operations of the customer service department, including staffing, training, and performance management.
- Monitoring customer feedback channels (surveys, reviews, social media) and implementing action plans to address issues and improve satisfaction.
- Analyzing customer service data and metrics to identify trends, areas for improvement, and opportunities for growth.
- Training and coaching customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
- Resolving escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborating with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive customer experience across all touchpoints.
- Developing and implementing customer loyalty programs and initiatives to foster long-term customer relationships.
- Staying up-to-date with industry best practices and emerging trends in customer experience management.
- Reporting on key customer service performance indicators to senior management.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Manager
903 Galali
BHD55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
We are looking for a dynamic and customer-focused Customer Experience Manager to oversee and enhance the customer journey for our growing services. This hybrid role, based out of our offices in Sitra, Capital, BH , requires a strategic thinker who can blend in-office collaboration with remote flexibility. You will be responsible for developing and implementing strategies that improve customer satisfaction, loyalty, and retention. This includes analyzing customer feedback, identifying pain points, and driving initiatives to create seamless and positive interactions across all touchpoints. You will lead a team of customer service professionals, providing training, coaching, and performance management to ensure they deliver exceptional service. Key responsibilities involve mapping the customer journey, implementing CX best practices, and leveraging technology to personalize customer interactions. You will collaborate closely with marketing, sales, and product development teams to ensure a unified customer approach. The ideal candidate possesses a strong understanding of customer relationship management (CRM) systems and analytics tools.
Key Responsibilities:
Key Responsibilities:
- Develop and execute customer experience strategies to improve satisfaction and loyalty.
- Manage and mentor the customer service team, fostering a culture of service excellence.
- Analyze customer feedback data (surveys, reviews, support tickets) to identify trends and areas for improvement.
- Design and optimize customer journeys across all channels.
- Implement and manage customer feedback mechanisms and reporting.
- Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
- Stay updated on industry best practices and emerging trends in CX.
- Manage budgets and resources for the customer experience department.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience Advocate
2003 Hamad Town, Northern
BHD22 Hourly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is dedicated to providing unparalleled service and is seeking a motivated and empathetic Customer Experience Advocate. This role is crucial in shaping positive interactions and ensuring customer loyalty. As a Customer Experience Advocate, you will be on the front lines, engaging with customers through various channels to address inquiries, resolve issues, and proactively seek feedback. Your primary goal will be to enhance the overall customer journey, identifying pain points and implementing solutions to improve satisfaction. You will handle customer complaints with professionalism and efficiency, turning potentially negative experiences into opportunities for demonstrating exceptional service. This position requires excellent communication skills, a patient and understanding demeanor, and a strong ability to empathize with customer needs. You will also collaborate with internal teams, such as product development and marketing, to relay customer insights and contribute to service improvements. The ability to multitask and manage your time effectively in a fast-paced environment is essential. This hybrid role offers the flexibility to work both remotely and from our office in Hamad Town, Northern, BH , providing a balanced approach to work and personal life. We are looking for individuals who are passionate about customer advocacy and possess a proactive mindset towards problem-solving. If you are driven by a desire to create memorable customer interactions and contribute to a customer-centric culture, this role is an excellent fit for you. Join our team and play a vital part in building lasting relationships with our valued customers. We pride ourselves on fostering a supportive environment where your contributions are recognized and valued.
Responsibilities:
Responsibilities:
- Engage with customers via phone, email, and chat to provide support and resolve issues.
- Act as a primary point of contact for customer inquiries and concerns.
- Proactively identify opportunities to improve the customer experience.
- Handle customer complaints and escalations with a focus on resolution and satisfaction.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with internal departments to address customer needs and relay insights.
- Develop and maintain a deep understanding of our products and services.
- Contribute to the creation of customer support resources and FAQs.
- Identify trends in customer issues and suggest process improvements.
- Build and maintain strong, positive relationships with customers.
- Proven experience in customer service, customer success, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk platforms.
- Ability to manage multiple tasks and prioritize effectively.
- Experience working in a hybrid remote/on-site work model.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Demonstrated problem-solving abilities and a positive attitude.
- Ability to work independently and as part of a collaborative team.
- A passion for delivering outstanding customer experiences.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Strategist
1074 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a customer-centric organization, is looking for a proactive and innovative Customer Experience Strategist to join their expanding team. This role is fully remote, allowing you to shape exceptional customer journeys from the comfort of your home office. You will be responsible for designing, implementing, and optimizing strategies that enhance customer satisfaction, loyalty, and advocacy across all touchpoints. Your insights will drive improvements in service delivery, product interaction, and overall customer engagement.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Map customer journeys and identify key moments of truth to optimize engagement.
- Analyze customer feedback, data, and behavioral insights to uncover pain points and opportunities.
- Design and implement initiatives to improve customer satisfaction, Net Promoter Score (NPS), and customer lifetime value.
- Collaborate with cross-functional teams (e.g., product, marketing, support) to ensure a unified customer experience.
- Develop and maintain customer experience best practices and guidelines.
- Create training materials and conduct workshops to embed a customer-centric culture throughout the organization.
- Monitor industry trends and competitor strategies to identify best practices and innovative approaches.
- Utilize CRM and customer feedback platforms to track performance and identify areas for improvement.
- Report on key CX metrics and provide actionable recommendations to senior management.
Qualifications:
- Bachelor's degree in Marketing, Business, Psychology, or a related field.
- 3-5 years of experience in customer experience management, customer journey mapping, or a similar role.
- Proven ability to design and implement successful customer experience initiatives.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Excellent understanding of customer relationship management (CRM) principles and tools.
- Proficiency in customer feedback and survey platforms.
- Outstanding communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a remote team environment.
- A passion for understanding and advocating for the customer.
- Creative and innovative mindset with a focus on problem-solving.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Cx manager Jobs in Bahrain !
6
Customer Experience Representative
777 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client seeks a highly motivated and empathetic Customer Experience Representative to join their dedicated team. In this role, you will be the primary point of contact for customers, providing exceptional service and support across various channels. Your mission will be to ensure every customer interaction is positive, efficient, and resolves their needs effectively. You will handle inquiries, troubleshoot issues, process requests, and proactively seek opportunities to enhance customer satisfaction and loyalty. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be expected to develop a thorough understanding of our client's products and services to provide accurate and helpful information. Responsibilities include: Responding to customer inquiries via phone, email, and in-person with professionalism and efficiency; Troubleshooting customer issues and providing effective solutions in a timely manner; Processing customer requests, orders, and returns accurately; Educating customers on product features, benefits, and usage; Gathering customer feedback and identifying areas for service improvement; Maintaining detailed records of customer interactions and transactions; Collaborating with internal teams to resolve complex customer issues; Adhering to company policies and procedures to ensure consistent service delivery; Building strong relationships with customers to foster loyalty and retention. Qualifications include a High School Diploma or equivalent; a Bachelor's degree is a plus. Previous experience in customer service, retail, or a client-facing role is highly desirable. Excellent verbal and written communication skills are essential. Strong active listening and problem-solving abilities are required. Proficiency with standard office software and CRM systems is beneficial. A positive attitude, strong work ethic, and ability to work effectively as part of a team are crucial. This is an on-site position located in Shakhura, Northern, BH , offering a stable and engaging work environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Experience Manager
103 Saar, Northern
BHD75000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-centric Customer Experience Manager to lead their support operations in Saar, Northern, BH . This role is pivotal in shaping and enhancing the overall customer journey, ensuring consistent delivery of exceptional service across all touchpoints. You will be responsible for developing and implementing customer experience strategies, analyzing customer feedback, and identifying areas for improvement. Key duties include managing the customer support team, setting performance metrics, and ensuring adherence to service level agreements (SLAs). You will also collaborate with various departments to advocate for the customer and drive initiatives that improve customer satisfaction and loyalty. The ideal candidate will have a proven track record in customer service management, with extensive experience in developing and executing customer experience programs. Strong analytical skills, coupled with the ability to interpret data and translate insights into actionable plans, are essential. Excellent leadership, communication, and interpersonal skills are crucial for motivating the support team and fostering strong relationships with internal and external stakeholders. This role requires a deep understanding of customer service best practices and a passion for delivering outstanding support. As this is a hybrid role, you will be expected to be on-site for key meetings and team collaborations, while also leveraging remote capabilities for ongoing management and communication. Our client is committed to providing a positive and supportive work environment, offering opportunities for professional growth and development within a fast-paced industry.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Experience Manager
450 Jaww, Southern
BHD75000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and customer-focused Customer Experience Manager to lead and enhance their customer service operations. This hybrid role allows for a balance of in-office collaboration and remote work flexibility. You will be responsible for developing and implementing strategies to improve the overall customer journey, ensuring exceptional service delivery at every touchpoint. This includes managing a team of customer service representatives, providing training and coaching, setting performance metrics, and analyzing customer feedback to identify areas for improvement. You will collaborate with cross-functional teams, including marketing, sales, and product development, to advocate for the customer and drive customer-centric initiatives across the organization. Key responsibilities include designing and optimizing customer service processes, implementing new technologies or tools to enhance efficiency and customer satisfaction, and resolving escalated customer complaints. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with at least 5 years of experience in customer service management or a similar role. Proven experience in team leadership, performance management, and customer journey mapping is essential. Strong analytical skills, excellent communication and interpersonal abilities, and a passion for delivering outstanding customer experiences are required. You should be adept at using CRM systems and customer service software. This role is critical in shaping our client's reputation and fostering long-term customer loyalty in Muharraq, Muharraq, BH .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9