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Data Center Facility Engineer, Data Center Engineering Operations, AWS
Amazon
Posted 18 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is looking for a Data Center Engineering Operations Engineer to join our expanding Data Centers (DC) Cloud regions. Data Center Engineering Operations Engineer is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
As an Engineering Operations Engineer, you will operate and maintain AWS DCs' world-class mechanical and electrical infrastructure following a process-oriented approach. In addition, you will oversee facility operations and ensure the implementation of safety procedures.
If you like to apply your electrical and mechanical skills to solve problems while striving for operational excellence, we would like to meet you. Your work will help maintain availability for customers and ensure the upkeep and operation of the technical infrastructure in the DC.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- You will be supporting electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center
- Troubleshoot facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Drive innovation while reducing operational costs in the facilities
A day in the life
- Work rotational shifts of 4 days of 12 hours shifts (2 days followed by 2 nights), and 4 days off (including night, weekends and holidays) / Respond to on-call rotation reaction to off-duty emergency calls
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Perform the following tasks, with or without reasonable accommodation:
- Occasionally Move objects/material (weight limits in accordance with regulations)
- Work in outdoor weather conditions.
- Work in noisy environments
- Work at heights and from ladders
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Basic Qualifications
- Bachelor's degree in Electrical/Mechanical engineering, Instrumentation and Control, project management or similar technical focus
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory
Preferred Qualifications
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending
- Experience working in a data center environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is looking for a Data Center Engineering Operations Engineer to join our expanding Data Centers (DC) Cloud regions. Data Center Engineering Operations Engineer is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
As an Engineering Operations Engineer, you will operate and maintain AWS DCs' world-class mechanical and electrical infrastructure following a process-oriented approach. In addition, you will oversee facility operations and ensure the implementation of safety procedures.
If you like to apply your electrical and mechanical skills to solve problems while striving for operational excellence, we would like to meet you. Your work will help maintain availability for customers and ensure the upkeep and operation of the technical infrastructure in the DC.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- You will be supporting electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center
- Troubleshoot facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Drive innovation while reducing operational costs in the facilities
A day in the life
- Work rotational shifts of 4 days of 12 hours shifts (2 days followed by 2 nights), and 4 days off (including night, weekends and holidays) / Respond to on-call rotation reaction to off-duty emergency calls
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Perform the following tasks, with or without reasonable accommodation:
- Occasionally Move objects/material (weight limits in accordance with regulations)
- Work in outdoor weather conditions.
- Work in noisy environments
- Work at heights and from ladders
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Basic Qualifications
- Bachelor's degree in Electrical/Mechanical engineering, Instrumentation and Control, project management or similar technical focus
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory
Preferred Qualifications
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending
- Experience working in a data center environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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This advertiser has chosen not to accept applicants from your region.
0
technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
Job Viewed
Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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1
Technical Support Specialist
9099 Tubli
BHD50000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for a skilled and empathetic Technical Support Specialist to join their growing team. Based in A'ali, Northern, BH , this hybrid role offers a blend of on-site and remote work flexibility. You will be the primary point of contact for customers experiencing technical issues with our client's products and services. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and the ability to communicate complex technical information in a clear and concise manner to both technical and non-technical users. Responsibilities include diagnosing and resolving hardware, software, and network issues; providing timely and effective technical assistance via phone, email, and chat; documenting support interactions and resolutions; escalating complex issues to senior technicians or engineers; and contributing to the development of knowledge base articles and FAQs. You will also be involved in user training and providing guidance on best practices for product usage. A degree or certification in Information Technology, Computer Science, or a related field, along with at least 3 years of experience in a technical support role, is required. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with CRM systems and remote support tools is highly desirable. Strong customer service orientation, patience, and a proactive approach to problem-solving are critical. This role offers a great opportunity to utilize your technical expertise and customer service skills to ensure customer satisfaction and contribute to the success of a leading technology provider.
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2
Technical Support Specialist
21124 Seef, Capital
BHD50000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking a diligent and customer-focused Technical Support Specialist to join their dedicated helpdesk team. This role offers a remote work arrangement, allowing you to provide critical IT support from your home office. While remote, strong communication and understanding of business needs related to the Seef, Capital, BH area can be beneficial.
As a Technical Support Specialist, you will be the primary point of contact for clients experiencing technical issues with our software and hardware products. Your responsibilities will include troubleshooting a wide range of technical problems, diagnosing issues, and providing timely and effective resolutions. This involves responding to support tickets, answering incoming calls, and assisting users via remote desktop sessions. You will be expected to document all support interactions, maintain knowledge base articles, and escalate complex issues to senior technical staff when necessary.
The ideal candidate possesses excellent diagnostic skills, a strong understanding of operating systems, network fundamentals, and common software applications. You should be patient, empathetic, and capable of explaining technical solutions in a clear and understandable manner to users of varying technical expertise. A proactive approach to problem-solving and a commitment to delivering exceptional customer service are essential. You will play a vital role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure. Continuous learning and staying updated on product enhancements and industry best practices will be key to your success. We are looking for individuals who are passionate about technology and dedicated to helping others.
Qualifications:
As a Technical Support Specialist, you will be the primary point of contact for clients experiencing technical issues with our software and hardware products. Your responsibilities will include troubleshooting a wide range of technical problems, diagnosing issues, and providing timely and effective resolutions. This involves responding to support tickets, answering incoming calls, and assisting users via remote desktop sessions. You will be expected to document all support interactions, maintain knowledge base articles, and escalate complex issues to senior technical staff when necessary.
The ideal candidate possesses excellent diagnostic skills, a strong understanding of operating systems, network fundamentals, and common software applications. You should be patient, empathetic, and capable of explaining technical solutions in a clear and understandable manner to users of varying technical expertise. A proactive approach to problem-solving and a commitment to delivering exceptional customer service are essential. You will play a vital role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure. Continuous learning and staying updated on product enhancements and industry best practices will be key to your success. We are looking for individuals who are passionate about technology and dedicated to helping others.
Qualifications:
- Proven experience in IT support, helpdesk operations, or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and diagnostic skills.
- Superior customer service and communication skills, both written and verbal.
- Ability to work independently and manage multiple support requests simultaneously.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
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3
Technical Support Specialist
BH20 3BZ Seef, Capital
BHD45000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Technical Support Specialist to join their globally distributed team. This fully remote position will be based out of Seef, Capital, BH , but will operate within a remote-first framework, offering flexibility and autonomy. You will be the primary point of contact for clients experiencing technical issues with our client's cutting-edge products, providing timely and effective solutions. Your role will involve diagnosing hardware and software problems, troubleshooting complex issues, and guiding users through step-by-step solutions. Excellent communication skills are paramount, as you will be interacting with clients via phone, email, and chat, often explaining technical concepts in a clear and understandable manner. Responsibilities include logging and tracking all support interactions, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting common issues and resolutions. You will also be involved in gathering customer feedback to help improve product usability and functionality. The ideal candidate will have a strong technical aptitude, a passion for problem-solving, and a genuine desire to provide exceptional customer service. Experience with ticketing systems and remote support tools is essential. This is an excellent opportunity for an IT professional looking to leverage their skills in a remote setting and contribute to the success of a growing technology company. A proactive attitude and the ability to manage your workload effectively are key.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical assistance and support for incoming queries and issue requests related to software and hardware.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues, ranging from simple to complex.
- Guide customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Ask pertinent questions to understand the problem and to accurately diagnose the issue.
- Escalate unresolved issues to the appropriate internal team (e.g., development, higher-level support).
- Identify and log bugs and suggest improvements for products.
- Document all troubleshooting and customer interactions.
- Maintain a high degree of customer service for all support queries.
- Contribute to the development of a comprehensive knowledge base.
- Provide feedback on product usability and functionality to the product team.
- Ensure timely and effective resolution of customer issues.
- Follow-up with customers to ensure their technical issues are resolved.
- Manage and prioritize support tickets effectively.
Qualifications:
- Proven experience as a Technical Support Specialist or similar role.
- Excellent knowledge of computer hardware, software, and networking.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong diagnostic and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly.
- Customer-oriented approach and patience.
- Ability to work independently and manage time effectively in a remote environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
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4
Technical Support Specialist
21102 Muharraq, Muharraq
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing Customer Service & Helpdesk team. This fully remote role involves providing first-line technical assistance and support to end-users, addressing inquiries and resolving technical issues efficiently and effectively. The ideal candidate will possess excellent problem-solving skills, a strong understanding of computer hardware and software, and outstanding customer service abilities. You will be responsible for diagnosing and resolving technical hardware and software issues, responding to support tickets, and documenting solutions.
Key Responsibilities:
Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues, including operating system problems, network connectivity issues, and application errors.
- Guide end-users through problem-solving processes and provide step-by-step solutions.
- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
- Maintain a detailed record of customer interactions and issues resolved in the helpdesk system.
- Escalate complex issues to higher-level support teams when necessary.
- Create and update knowledge base articles and support documentation.
- Provide ongoing support and training to end-users on new software and technologies.
- Identify trends in technical issues and provide feedback to development and IT teams for potential improvements.
- Ensure customer satisfaction by providing responsive and effective technical support.
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5
Technical Support Specialist
1101 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading technology solutions provider seeking a highly motivated and customer-focused Technical Support Specialist to manage their client interactions and provide expert assistance. This is an on-site position based in **Manama, Capital, BH**. The successful candidate will be the primary point of contact for clients experiencing technical issues, ensuring timely and effective resolution. Responsibilities include troubleshooting hardware and software problems, diagnosing and resolving network connectivity issues, and guiding users through step-by-step solutions. You will also be responsible for documenting all support interactions, maintaining a comprehensive knowledge base of common issues and their resolutions, and escalating complex problems to higher-level support teams when necessary. A key aspect of this role is providing excellent customer service, demonstrating patience, empathy, and a commitment to client satisfaction. You will need to effectively communicate technical information to both technical and non-technical users. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking concepts. Experience with CRM systems and ticketing software is a plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. You should possess excellent problem-solving skills, a keen eye for detail, and the ability to work under pressure. This role is perfect for someone who enjoys helping others and thrives in a dynamic support environment. Join a company that values its employees and offers opportunities for professional growth. Your contribution will be vital in ensuring our clients' seamless technological experience.
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6
Technical Support Specialist
78901 Muharraq, Muharraq
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dynamic team, operating in a fully remote capacity. This role is fundamental to ensuring our clients receive timely and effective assistance with their technical inquiries and issues. You will be the first point of contact for users, providing troubleshooting, guidance, and resolution across a range of hardware, software, and network problems. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a strong technical aptitude. Responsibilities will include:
A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a strong advantage. Proven experience in a technical support role is essential. Proficiency in troubleshooting common operating systems (Windows, macOS) and familiarity with networking concepts are necessary. Excellent interpersonal skills and the ability to explain technical concepts to non-technical users are paramount. This remote position requires a dedicated individual with strong organizational skills and the ability to manage their workload effectively while working independently. Join us to provide exceptional support and contribute to a positive user experience.
- Responding to customer support requests via phone, email, and chat.
- Diagnosing and resolving technical hardware and software issues.
- Guiding users through step-by-step solutions.
- Escalating unresolved issues to the appropriate internal teams.
- Documenting all support interactions and resolutions in the CRM system.
- Maintaining a high level of customer satisfaction.
- Assisting with user account management and system configurations.
- Providing feedback to product development teams on common issues and user needs.
- Keeping up-to-date with product updates and technical changes.
A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a strong advantage. Proven experience in a technical support role is essential. Proficiency in troubleshooting common operating systems (Windows, macOS) and familiarity with networking concepts are necessary. Excellent interpersonal skills and the ability to explain technical concepts to non-technical users are paramount. This remote position requires a dedicated individual with strong organizational skills and the ability to manage their workload effectively while working independently. Join us to provide exceptional support and contribute to a positive user experience.
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7
Technical Support Specialist
222 Tubli
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to provide remote assistance to their user base. This critical role involves diagnosing and resolving technical issues across a range of hardware, software, and network systems. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions through various communication channels, including phone, email, and chat. The Technical Support Specialist will be responsible for troubleshooting complex problems, escalating issues when necessary, and documenting solutions and procedures. A strong understanding of operating systems, common software applications, and basic networking concepts is essential. The ideal candidate will possess excellent problem-solving skills, a patient and empathetic demeanor, and the ability to clearly explain technical concepts to non-technical users. This is a fully remote position, requiring a dedicated workspace, reliable internet connection, and the ability to work independently while managing multiple support tickets. You will contribute to maintaining high levels of customer satisfaction by ensuring prompt and accurate resolution of technical queries. Continuous learning and staying updated with new technologies are vital for success in this role. We are seeking a proactive individual who can identify recurring issues and suggest improvements to our support processes and documentation. This is an excellent opportunity to utilize your technical expertise in a remote setting and contribute to a positive user experience.
Responsibilities:
Responsibilities:
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain software and hardware.
- Escalate complex issues to higher-level support teams when necessary.
- Document technical issues, solutions, and support procedures.
- Maintain accurate records of support interactions and resolutions.
- Contribute to the development of knowledge base articles.
- Ensure a high level of customer satisfaction through effective support.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common productivity software and applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and customer service abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
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8
Technical Support Specialist
2042 Askar, Southern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated Technical Support Specialist to provide exceptional assistance to their customer base. This role is based in our office located in Salmabad, Northern, BH , and requires consistent on-site presence. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibilities will include diagnosing and resolving hardware and software issues, troubleshooting network connectivity problems, and guiding users through step-by-step solutions. This involves actively listening to customer concerns, identifying the root cause of the problem, and implementing effective resolutions in a timely manner. You will be expected to document all support interactions, track issue resolutions, and escalate complex problems to senior support staff or relevant technical teams when necessary. Maintaining a high level of customer satisfaction through polite, clear, and efficient communication is paramount. You will also contribute to the knowledge base by creating and updating support articles and FAQs. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and ticketing systems is a must. The ideal candidate is patient, possesses excellent problem-solving skills, and thrives in a fast-paced customer-facing environment. Training will be provided on our specific product suite.
Requirements:
Requirements:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and network troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote desktop tools.
- High school diploma or equivalent; further technical certifications are a plus.
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9