56 Data Center Operations jobs in Bahrain
Asst Manager – Infrastructure Support
Manama, Capital
Career Maker
Posted 5 days ago
Job Viewed
Job Description
1. Job Purpose
- Ensure that Network and IT Infrastructure are secured and operated smoothly.
- Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
- Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
- Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
- Implementation of IT governance program.
- Ensure adherence to the leading regional insurance provider IT/information security policies, standards, and procedures by implementing technical, administrative, and physical controls.
2. Primary Duties Performed
Oversee daily operations relating to IT Infrastructure and Supports as follows:
- Responsible for IT Infrastructure (Data Center and Network) and desktop support.
- Manage and implement IT projects relating to IT Infrastructure and cybersecurity
following Project Management Methodology best practices. - Handle IT related projects implementations.
- Develop documented projects scope of work.
- Looking after and resolve helpdesk tickets relating to IT Infrastructure and desktop
support within the agreed turnaround time/deadlines. - Study, analyze and document business requirements and recommend solutions to IT in charge.
- Explore digital technologies and innovative solutions.
- Ensure that Main Datacenter and Disaster Recovery are in a healthy state and properly
maintained. - Handle Capacity/Hardware Resources management and Planning.
- Monitor the security and performance of IT Infrastructure and Networks. Report
observations to IT in charge. - Assist in managing IT procurements and payments.
- Ensure compliance to the defined IT policies and standard operating procedures.
- Maintain and oversee IT licenses to ensure full compliance.
- Recommend IT licenses cost optimization.
- Maintain IT inventories.
- Handle backup process in the most effective way.
- Maintain IT related consumables such as printer toners and consumable parts.
- Plan and manage the migration to the cloud platforms.
- Ensure that business units are provided with the required level of technical support.
- Review and recommend updates on the technical and operational documentations and
manuals relating to infrastructure and desktop support. - Implement the deployment of new software and system patches.
- Ensure prompt actions in case of any showstoppers.
- Handle annual renewals of all Annual Maintenance Contracts relating to IT Infrastructure and recommend changes to IT in charge.
- Ensure compliance with signed Service Level Agreements relating to IT Infrastructure.
- Comply with IT department's policies and procedures and report any breach to the IT
Department in charge. - Prepare report reflecting the status of projects/tasks/critical issues relating to IT Infrastructure on a weekly and/or monthly basis and present it to IT in charge.
- Recommend annual objectives of the IT Infrastructure and Desktop Support in line with IT strategy and present it to IT in charge.
- Oversee and lead the IT Infrastructure and Desktop Support team.
- Recommend training courses for the IT Infrastructure and Desktop Support team.
- Review performance of the IT Infrastructure and Desktop Support team twice a year and present it to IT in charge.
- Advise IT in charge of any significant IT developments particularly in respect of IT
Infrastructure. - Keep updated with technical as well as industry sector developments.
- Keep updated with Cyber Risk in term of attaches and preventive solutions.
- To undertake special projects / assignments / tasks as may be required and directed by
the company from time to time. - Perform other IT related duties assigned by IT in charge.
- Meet with the company's SLA and ensure that RCAs are defined, and permanent solutions are implemented.
- Ensure IT security compliance to the regional insurance provider information security policies and regulatory mandates.
- Review of critical security patches for critical systems.
3. Secondary Duties Performed
- Handle any other duties as required to support other departments of the organization.
4. Work & Business Contacts
Internal
Maintain close interaction with the regional insurance provider employees and management.
External
Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.
Division / Department: Information Technology
Incumbent Reports to: Senior Manager- Information Technology
#J-18808-Ljbffr
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0
Technical Support Lead - IT Infrastructure
841 Bilad Al Qadeem, Capital
BHD70000 Annually
WhatJobs
Posted today
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Job Description
Our client, a dynamic and forward-thinking technology services provider, is seeking a highly skilled and motivated Technical Support Lead to manage their remote IT support operations. This position is crucial for ensuring the seamless functioning of our client's IT infrastructure and providing exceptional technical assistance to their diverse user base. The ideal candidate will possess a deep understanding of network administration, server management, cybersecurity best practices, and a passion for problem-solving. As a remote-first role, exceptional communication, organizational, and self-management skills are paramount. You will lead a team of IT support specialists, manage incoming support requests, and develop strategies to enhance system reliability and user satisfaction.
Key responsibilities include:
The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 6 years of experience in IT support or system administration, with a minimum of 2 years in a lead or supervisory role. Relevant certifications such as CompTIA Network+, Security+, MCSE, or CCNA are highly desirable. Strong knowledge of virtualization technologies (VMware, Hyper-V), cloud platforms, and cybersecurity principles is essential. Proven ability to diagnose and resolve complex technical problems, manage multiple priorities, and work effectively in a remote team environment is a must. Excellent communication, customer service, and leadership skills are critical for success in this role.
Key responsibilities include:
- Lead and mentor a team of remote IT support specialists, overseeing their performance and professional development.
- Manage and prioritize incoming technical support tickets and requests, ensuring timely and effective resolution.
- Oversee the administration and maintenance of server infrastructure (Windows/Linux), network devices, and cloud services (AWS/Azure).
- Develop and implement IT policies and procedures to enhance security, efficiency, and compliance.
- Troubleshoot and resolve complex hardware, software, and network issues for end-users and internal systems.
- Manage user accounts, permissions, and access controls across various platforms.
- Conduct regular system audits, performance monitoring, and proactive maintenance to prevent issues.
- Develop and deliver IT training programs for employees on new technologies and best practices.
- Stay current with emerging technologies and industry trends to recommend and implement improvements.
- Create and maintain comprehensive documentation for IT systems, processes, and troubleshooting guides.
The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 6 years of experience in IT support or system administration, with a minimum of 2 years in a lead or supervisory role. Relevant certifications such as CompTIA Network+, Security+, MCSE, or CCNA are highly desirable. Strong knowledge of virtualization technologies (VMware, Hyper-V), cloud platforms, and cybersecurity principles is essential. Proven ability to diagnose and resolve complex technical problems, manage multiple priorities, and work effectively in a remote team environment is a must. Excellent communication, customer service, and leadership skills are critical for success in this role.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer - Network Infrastructure
33130 Northern, Northern
BHD70000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance for their advanced network infrastructure solutions. Based in **Shakhura, Northern, BH**, you will be responsible for troubleshooting complex technical issues, resolving customer challenges, and ensuring the optimal performance of client networks. This role requires a deep understanding of networking protocols, hardware, and software. Key responsibilities include diagnosing and resolving hardware and software issues related to routers, switches, firewalls, and other network devices; responding to customer inquiries via phone, email, and ticketing systems; documenting technical problems and solutions; collaborating with engineering teams to identify product improvements; and providing on-site support when necessary. The ideal candidate possesses strong analytical and problem-solving skills, with a comprehensive knowledge of TCP/IP, DNS, DHCP, VPNs, and network security principles. Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable. Previous experience in a technical support role, preferably within the networking industry, is essential. Excellent communication and interpersonal skills are required to effectively interact with customers of varying technical backgrounds. You should be adept at explaining complex technical concepts in a clear and concise manner. A proactive approach to customer service and a commitment to providing timely and effective solutions are paramount. We are looking for an individual who is passionate about technology, eager to learn, and dedicated to ensuring customer satisfaction. Join our client's dedicated support team and play a vital role in maintaining the reliability and performance of their clients' critical network infrastructure. Your expertise will be crucial in upholding the high standards of service our client is known for.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist - Cloud Infrastructure
212 Al Muharraq
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a highly skilled and dedicated Technical Support Specialist to join their global, fully remote support team. This role is crucial in providing exceptional technical assistance and problem resolution for their cloud infrastructure services. The ideal candidate will possess a strong understanding of cloud computing concepts, operating systems, networking protocols, and troubleshooting methodologies. You will be responsible for responding to customer inquiries via various channels (email, chat, phone), diagnosing and resolving complex technical issues, and escalating critical problems when necessary. Your expertise will be vital in ensuring customer satisfaction and maintaining the reliability of our client's cloud platforms. This is a remote-first position, requiring strong self-management skills and the ability to work independently while collaborating effectively with other support engineers and development teams. A proactive approach to identifying recurring issues and contributing to knowledge base articles is highly valued. Join a forward-thinking company at the forefront of cloud technology and contribute to a seamless customer experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide Tier 2/3 technical support for cloud infrastructure services, including servers, networks, and databases.
- Respond promptly and effectively to customer inquiries via email, chat, and phone, documenting all interactions.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud environments, operating systems, and applications.
- Escalate unresolved issues to appropriate engineering teams, providing detailed diagnostic information.
- Collaborate with development and operations teams to identify root causes of technical problems and implement permanent solutions.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Monitor system performance and identify potential issues before they impact customers.
- Proactively identify opportunities for service improvement and customer education.
- Stay current with industry trends, new technologies, and best practices in cloud computing and technical support.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, system administration, or network engineering, with a focus on cloud environments.
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking (TCP/IP, DNS, DHCP), and virtualization technologies.
- Familiarity with major cloud platforms (e.g., AWS, Azure, GCP) is highly desirable.
- Strong understanding of scripting languages (e.g., Bash, Python) is a plus.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- A passion for technology and a commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Specialist - Cloud Infrastructure
611 Isa Town, Northern
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud computing solutions, is actively seeking a highly skilled Senior Technical Support Specialist to join their fully remote support team. In this vital role, you will be the first point of contact for clients experiencing technical challenges with our client's extensive cloud infrastructure. You will diagnose and resolve complex issues related to servers, networks, storage, and cloud-native applications, ensuring minimal disruption to client operations. This is a remote-first position that requires exceptional troubleshooting skills, deep technical knowledge, and the ability to communicate effectively with a diverse client base. We are looking for a proactive, customer-focused individual who thrives in a challenging, fast-paced, and entirely virtual support environment. Your expertise will be crucial in maintaining the high level of service our clients expect.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to clients via phone, email, and chat for cloud infrastructure issues.
- Diagnose, troubleshoot, and resolve complex problems related to compute, storage, networking, databases, and other cloud services.
- Escalate unresolved issues to appropriate engineering teams, providing detailed diagnostic information.
- Document all support interactions, resolutions, and recurring issues in the ticketing system.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Proactively monitor system performance and identify potential issues before they impact clients.
- Assist with customer onboarding and provide guidance on best practices for utilizing cloud services.
- Contribute to the continuous improvement of support processes and tools.
- Stay current with the latest cloud technologies and platform updates.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or systems administration, with a strong focus on cloud environments (AWS, Azure, GCP).
- In-depth knowledge of Linux and Windows server administration.
- Solid understanding of networking concepts (TCP/IP, DNS, HTTP, VPNs).
- Experience troubleshooting issues with virtualisation technologies (e.g., VMware, KVM).
- Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus.
- Excellent analytical, problem-solving, and diagnostic skills.
- Superb communication, customer service, and interpersonal skills, essential for remote interaction.
- Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer (Cloud Infrastructure)
22009 Northern, Northern
BHD70000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Engineer specializing in Cloud Infrastructure to join their growing team in **Shakhura, Northern, BH**. This role is pivotal in providing expert-level technical assistance and ensuring the smooth operation of complex cloud-based systems for their diverse clientele. You will be the primary point of contact for escalated technical issues, diagnosing and resolving intricate problems related to compute, storage, networking, and security within cloud environments. This includes deep-diving into performance bottlenecks, connectivity issues, and application-level troubleshooting.
Responsibilities will involve developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides to empower both the support team and end-users. You will also proactively monitor system health, identify potential issues before they impact users, and implement preventative measures. Collaboration with development, operations, and sales teams is crucial to relay customer feedback, identify product improvement areas, and ensure timely resolution of complex issues. This role demands excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical stakeholders and provide clear, concise solutions.
Key Responsibilities:
Qualifications: A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5 years of experience in technical support, with a strong focus on cloud infrastructure and services. In-depth knowledge of at least one major cloud provider (AWS, Azure, GCP) is essential. Proficiency in scripting languages such as Python, Bash, or PowerShell. Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S), operating systems (Linux/Windows), and security best practices. Excellent analytical and problem-solving skills. Superior customer service and communication skills. Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus) and ITSM platforms (e.g., ServiceNow, Jira) is a plus. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are highly desirable.
Responsibilities will involve developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides to empower both the support team and end-users. You will also proactively monitor system health, identify potential issues before they impact users, and implement preventative measures. Collaboration with development, operations, and sales teams is crucial to relay customer feedback, identify product improvement areas, and ensure timely resolution of complex issues. This role demands excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical stakeholders and provide clear, concise solutions.
Key Responsibilities:
- Provide Tier 3 technical support for cloud infrastructure services, including AWS, Azure, or GCP.
- Diagnose and resolve complex hardware, software, and network issues impacting customer environments.
- Manage and prioritize incoming support tickets, ensuring timely and effective resolution.
- Develop and maintain detailed technical documentation, runbooks, and knowledge base articles.
- Proactively monitor system performance and availability, implementing necessary adjustments to ensure optimal operation.
- Collaborate with engineering teams to identify root causes of recurring issues and implement long-term solutions.
- Assist in the training and mentoring of junior support engineers.
- Participate in on-call rotation to provide 24/7 support as needed.
- Analyze customer feedback and contribute to service improvement initiatives.
- Troubleshoot and resolve issues related to server virtualization, containerization, and orchestration technologies.
Qualifications: A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5 years of experience in technical support, with a strong focus on cloud infrastructure and services. In-depth knowledge of at least one major cloud provider (AWS, Azure, GCP) is essential. Proficiency in scripting languages such as Python, Bash, or PowerShell. Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S), operating systems (Linux/Windows), and security best practices. Excellent analytical and problem-solving skills. Superior customer service and communication skills. Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus) and ITSM platforms (e.g., ServiceNow, Jira) is a plus. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Lead Technical Support Engineer - Cloud Infrastructure
302 Zallaq, Southern
BHD110000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a Lead Technical Support Engineer to spearhead their remote customer service and helpdesk operations. This role is pivotal in ensuring seamless technical support for their global client base, focusing on cloud infrastructure and SaaS platforms. You will be responsible for managing a team of support engineers, developing best practices, and driving continuous improvement in customer satisfaction. The ideal candidate will possess exceptional troubleshooting skills, a deep understanding of cloud technologies (AWS, Azure, GCP), and a passion for delivering outstanding customer experiences in a fully remote setting.
Key Responsibilities:
Qualifications:
This is a fully remote opportunity, offering a dynamic and challenging work environment. Our client values innovation and collaboration, providing ample opportunities for professional growth. If you are a seasoned technical support professional with a passion for cloud technology and customer success, we encourage you to apply. This role is based in the vicinity of Zallaq, Southern, BH , but operates on a fully remote basis.
Key Responsibilities:
- Lead and mentor a team of Tier 2/3 technical support engineers.
- Oversee the resolution of complex technical issues reported by clients, ensuring timely and effective solutions.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs.
- Monitor support queues, analyze trends, and identify root causes of recurring issues.
- Collaborate with engineering and product teams to provide feedback and drive product improvements based on customer insights.
- Implement and refine support processes and workflows to enhance efficiency and customer experience.
- Manage escalations and ensure effective communication with clients during critical incidents.
- Train support staff on new features, products, and support best practices.
- Contribute to the development and implementation of customer success strategies.
- Ensure all support activities comply with SLAs and company standards.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role.
- In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP) and related services.
- Strong understanding of networking protocols, operating systems (Windows, Linux), and virtualization technologies.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to manage and motivate a remote team.
- Customer-centric mindset with a commitment to exceeding expectations.
- Experience in ITIL best practices is a significant advantage.
This is a fully remote opportunity, offering a dynamic and challenging work environment. Our client values innovation and collaboration, providing ample opportunities for professional growth. If you are a seasoned technical support professional with a passion for cloud technology and customer success, we encourage you to apply. This role is based in the vicinity of Zallaq, Southern, BH , but operates on a fully remote basis.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer - Cloud Infrastructure
BH-333 Al Seef
BHD65000 Annually
WhatJobs
Posted today
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Job Description
Our client, a leading provider of cloud services, is seeking a highly proficient Senior Technical Support Engineer to join their responsive technical assistance team. This hybrid role requires a dedicated professional who can provide expert remote and on-site support to clients navigating complex cloud infrastructure environments. You will be the primary point of contact for resolving challenging technical issues, ensuring seamless operation of cloud platforms, and delivering exceptional customer service. Your expertise will be crucial in maintaining client satisfaction and supporting their critical business operations.
Key Responsibilities:
Qualifications:
This hybrid role allows for a flexible work arrangement, combining remote duties with essential on-site presence. You will be supporting critical IT infrastructure for businesses throughout the region. The position serves clients in the Bahrain area, particularly within and around Salmabad, Northern, BH .
Key Responsibilities:
- Provide advanced technical support for cloud infrastructure, including compute, storage, networking, and database services.
- Diagnose and resolve complex hardware, software, and network issues reported by clients.
- Respond to support requests via phone, email, and ticketing systems within defined SLAs.
- Escalate issues to engineering teams when necessary, providing detailed information for resolution.
- Document troubleshooting steps, solutions, and knowledge base articles.
- Conduct remote troubleshooting sessions and, when required, on-site visits to client premises.
- Assist with the deployment, configuration, and maintenance of cloud solutions.
- Educate clients on best practices for utilizing cloud services effectively.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotation to provide 24/7 support coverage.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a strong focus on cloud computing (e.g., AWS, Azure, GCP).
- In-depth knowledge of operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP), and virtualization technologies.
- Experience with scripting languages (e.g., Python, Bash) for automation is highly desirable.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities and work effectively in a hybrid environment.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are a significant advantage.
- Experience with containerization technologies (e.g., Docker, Kubernetes) is a plus.
This hybrid role allows for a flexible work arrangement, combining remote duties with essential on-site presence. You will be supporting critical IT infrastructure for businesses throughout the region. The position serves clients in the Bahrain area, particularly within and around Salmabad, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer - Cloud Infrastructure
205 BH Busaiteen, Muharraq
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is actively seeking a highly skilled Senior Technical Support Engineer to provide expert-level assistance for their cloud infrastructure environments. This is a critical, fully remote role where you will be the primary point of contact for complex technical issues, ensuring the stability, performance, and security of our client's cloud-based services. You will be responsible for diagnosing and resolving advanced hardware, software, and network problems, often under high pressure, while maintaining exceptional customer satisfaction. This position requires a deep understanding of cloud computing principles, operating systems, networking, and scripting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to internal and external users experiencing issues with cloud services and infrastructure.
- Diagnose, troubleshoot, and resolve complex technical problems related to servers, networks, databases, and applications hosted in cloud environments (e.g., AWS, Azure, GCP).
- Analyze system logs, performance metrics, and error reports to identify root causes of issues.
- Develop and implement solutions, including workarounds and permanent fixes, to prevent recurrence of problems.
- Document technical issues, solutions, and troubleshooting procedures in a knowledge base.
- Collaborate with engineering and development teams to escalate and resolve complex bugs and feature requests.
- Proactively monitor system health and performance, implementing preventative measures to avoid downtime.
- Manage user accounts, permissions, and access controls across various cloud platforms.
- Provide training and guidance to junior support staff.
- Contribute to the continuous improvement of support processes and tools.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Minimum of 5 years of experience in technical support, helpdesk, or system administration, with a strong focus on cloud technologies.
- In-depth knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in troubleshooting operating systems (Linux and Windows Server).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
- Experience with scripting languages (e.g., Bash, Python, PowerShell) for automation is highly desirable.
- Excellent analytical, problem-solving, and debugging skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a passion for providing outstanding support.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are a strong advantage.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer - Network Infrastructure
109 Seef, Capital
BHD78000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer specializing in Network Infrastructure to join their growing IT team. This role is responsible for providing advanced technical support, troubleshooting complex network issues, and ensuring the optimal performance and availability of our client's network systems. You will serve as a point of escalation for challenging technical problems, working with internal teams and potentially external vendors to resolve issues efficiently. The ideal candidate will possess deep knowledge of networking protocols, hardware, and security, coupled with excellent diagnostic and problem-solving skills. A strong customer-service orientation is essential, as you will be interacting with users and stakeholders at various levels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide Tier 3 technical support for network infrastructure, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve complex network connectivity, performance, and security issues.
- Monitor network performance and proactively identify and address potential problems.
- Develop and implement network configuration changes, upgrades, and patches.
- Create and maintain comprehensive documentation for network diagrams, configurations, and troubleshooting procedures.
- Respond to and resolve critical incidents, ensuring minimal downtime and business impact.
- Collaborate with IT operations, systems administration, and security teams to ensure integrated solutions.
- Assist in the planning and deployment of new network technologies and infrastructure enhancements.
- Train and mentor junior technical support staff.
- Stay current with emerging network technologies, industry trends, and security best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6 years of experience in technical support, with a focus on network infrastructure.
- In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and VPNs.
- Experience with network security concepts and firewall management (e.g., Cisco ASA, Palo Alto).
- Proficiency with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
- Experience in a hybrid work environment is a plus.
This advertiser has chosen not to accept applicants from your region.
9