193 Data Center Operations jobs in Bahrain
Data Center Facility Engineer, Data Center Engineering Operations, AWS
Posted 17 days ago
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Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is looking for a Data Center Engineering Operations Engineer to join our expanding Data Centers (DC) Cloud regions. Data Center Engineering Operations Engineer is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
As an Engineering Operations Engineer, you will operate and maintain AWS DCs' world-class mechanical and electrical infrastructure following a process-oriented approach. In addition, you will oversee facility operations and ensure the implementation of safety procedures.
If you like to apply your electrical and mechanical skills to solve problems while striving for operational excellence, we would like to meet you. Your work will help maintain availability for customers and ensure the upkeep and operation of the technical infrastructure in the DC.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- You will be supporting electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center
- Troubleshoot facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Drive innovation while reducing operational costs in the facilities
A day in the life
- Work rotational shifts of 4 days of 12 hours shifts (2 days followed by 2 nights), and 4 days off (including night, weekends and holidays) / Respond to on-call rotation reaction to off-duty emergency calls
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Perform the following tasks, with or without reasonable accommodation:
- Occasionally Move objects/material (weight limits in accordance with regulations)
- Work in outdoor weather conditions.
- Work in noisy environments
- Work at heights and from ladders
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Basic Qualifications
- Bachelor's degree in Electrical/Mechanical engineering, Instrumentation and Control, project management or similar technical focus
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory
Preferred Qualifications
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending
- Experience working in a data center environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Remote Infrastructure Support Specialist
Posted 25 days ago
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Job Description
Key responsibilities include monitoring system performance, responding to alerts and incidents, performing routine maintenance tasks, and implementing security best practices. You will manage user accounts, permissions, and access controls, as well as assist with system upgrades and deployments. Collaborating with internal teams and external vendors to resolve complex technical issues will be a significant part of the role. This position requires excellent communication skills, particularly in written and verbal remote interactions, and the ability to document technical processes and solutions clearly. You should be adept at using remote access tools and collaboration platforms. Proactive identification of potential issues and implementation of preventive measures are highly valued. We are looking for an individual who is organized, detail-oriented, and capable of working independently with minimal supervision.
Responsibilities:
- Remotely monitor and maintain server, network, and cloud infrastructure.
- Respond to and resolve IT incidents and service requests in a timely manner.
- Perform routine system maintenance, patching, and updates.
- Implement and enforce IT security policies and procedures.
- Manage user accounts, permissions, and access rights.
- Assist with system upgrades, deployments, and configuration changes.
- Troubleshoot and resolve complex technical issues.
- Document technical procedures, configurations, and solutions.
- Collaborate with internal IT teams and external service providers.
- Stay up-to-date with emerging technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in IT infrastructure support, with a focus on remote management.
- Strong knowledge of Windows Server, Linux, networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure).
- Proficiency with virtualization technologies (VMware, Hyper-V).
- Experience with monitoring tools (e.g., Nagios, Zabbix) and remote management software.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) are a plus.
Technical Support Engineer - Cloud Infrastructure
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide first- and second-level technical support to clients experiencing issues with cloud infrastructure, platforms, and services.
- Diagnose, troubleshoot, and resolve complex technical problems related to servers, networks, databases, and applications hosted in the cloud.
- Escalate unresolved issues to appropriate engineering teams, providing detailed documentation and analysis.
- Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor system performance and identify potential issues before they impact users.
- Assist in the deployment and configuration of cloud environments.
- Collaborate with internal teams (sales, engineering, product) to resolve client issues and improve service offerings.
- Respond to client inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Identify trends in customer issues and provide feedback to product development for service enhancements.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a related IT role, with a focus on cloud technologies.
- Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and major cloud providers (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common applications.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively in a hybrid team environment, balancing remote and in-office responsibilities.
- Customer-centric approach with a commitment to providing high-quality support.
- This hybrid role requires you to be based near Seef, Capital, BH .
If you are a technical problem-solver with a passion for cloud technology and excellent customer service skills, this is the role for you.
Technical Support Specialist - IT Infrastructure
Posted 2 days ago
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Job Description
Key Responsibilities:
- Provide first- and second-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain computer hardware, software, operating systems, and applications.
- Assist users with account management, password resets, and access permissions.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate IT teams or vendors for resolution.
- Contribute to the development and maintenance of the IT knowledge base.
- Provide guidance and training to users on IT best practices and system usage.
- Monitor system performance and identify potential issues proactively.
- Stay current with new technologies and industry trends to enhance support capabilities.
The ideal candidate will have a High School Diploma or equivalent, with a strong background in IT support or a related field. Proven experience in a technical support or helpdesk role is required, preferably with experience in remote support. A solid understanding of operating systems (Windows, macOS), common software applications, and networking concepts (TCP/IP, DNS, DHCP) is essential. Experience with remote support tools and IT ticketing systems is highly desirable. Excellent communication, interpersonal, and customer service skills are crucial for this role. You must be patient, analytical, and have a proactive approach to problem-solving. This fully remote position offers the flexibility to work from anywhere, allowing for excellent work-life balance. Join our collaborative and supportive team and contribute to maintaining a seamless IT environment for our organization. The role is located within Hidd, Muharraq, BH , but is performed entirely remotely.
Technical Support Lead - IT Infrastructure
Posted 3 days ago
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Job Description
Key Responsibilities:
- Lead, mentor, and manage a team of IT support technicians, providing guidance, training, and performance evaluations.
- Oversee the daily operations of the IT helpdesk, ensuring efficient ticket management and timely resolution of user issues.
- Develop and implement IT support policies, procedures, and best practices.
- Manage and maintain the company's IT infrastructure, including servers, networks, workstations, and peripheral devices.
- Diagnose and resolve complex technical problems related to hardware, software, operating systems, and network connectivity.
- Ensure system security and implement appropriate measures to protect against threats.
- Manage IT asset inventory and software licensing.
- Plan and execute system upgrades, patches, and maintenance activities.
- Provide escalation support for challenging technical issues and liaise with third-party vendors when necessary.
- Develop and deliver IT training programs for end-users.
- Contribute to IT strategy development and long-term infrastructure planning.
- Monitor system performance and proactively identify potential issues.
- Ensure compliance with IT governance and data privacy regulations.
- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified) are highly desirable.
- Minimum of 6 years of experience in IT support, with at least 2 years in a lead or supervisory role.
- Strong knowledge of network infrastructure (TCP/IP, DNS, DHCP, VPNs), server administration (Windows Server, Linux), and virtualization technologies.
- Proficiency in troubleshooting hardware, software, and operating system issues across various platforms.
- Experience with cloud platforms (e.g., Azure, AWS) is a plus.
- Excellent leadership, team management, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices for service management.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Proactive approach to system maintenance and security.
Technical Support Specialist - Network Infrastructure
Posted 5 days ago
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Job Description
Key responsibilities include troubleshooting issues related to operating systems (Windows, macOS, Linux), common business applications, and network connectivity (LAN/WAN, Wi-Fi). You will install, configure, and maintain computer hardware, software, and peripherals. Documenting technical issues, solutions, and procedures is crucial for knowledge sharing and continuous improvement. The role requires excellent communication skills, with the ability to explain technical concepts to non-technical users in a clear and concise manner. You will be involved in setting up and supporting user accounts, permissions, and access rights. Providing remote support to end-users is a significant component of this role, alongside occasional on-site assistance for critical issues. Maintaining a high level of first-call resolution and adhering to service level agreements (SLAs) are key performance indicators. This is an excellent opportunity for a proactive IT professional looking to grow within a supportive and technologically advanced organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility.
Responsibilities:
- Provide first and second-level technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Manage user accounts, permissions, and access rights in Active Directory or similar systems.
- Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi.
- Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
- Escalate complex technical issues to appropriate IT teams or vendors.
- Assist with the setup and maintenance of IT infrastructure, including servers and network devices.
- Provide guidance and training to end-users on IT best practices and new technologies.
- Contribute to the development of knowledge base articles and support documentation.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2-4 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, email clients).
- Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to interact professionally with users at all technical levels.
- Ability to work independently and prioritize tasks effectively in a hybrid work environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
Technical Support Specialist - Cloud Infrastructure
Posted 7 days ago
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Job Description
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support for cloud-based applications and infrastructure, including servers, networks, and storage.
- Respond to and resolve user-reported issues via ticketing system, phone, and email, ensuring prompt and professional service.
- Diagnose and troubleshoot hardware, software, and network problems.
- Install, configure, and maintain operating systems and application software.
- Assist with user account management, access control, and security protocols.
- Escalate complex technical issues to senior support staff or relevant engineering teams.
- Document technical solutions, troubleshooting steps, and system configurations.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Monitor system performance and identify potential issues proactively.
- Participate in on-call rotations for urgent support needs.
- Provide support for IT-related projects and initiatives.
- Ensure adherence to IT security policies and best practices.
Required Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or IT helpdesk roles.
- Solid understanding of operating systems (Windows, Linux), networking concepts (TCP/IP, DNS, DHCP), and hardware troubleshooting.
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) is a significant advantage.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and remote support tools.
- Strong problem-solving skills and the ability to think logically and methodically.
- Excellent communication and interpersonal skills, with a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
This hybrid role offers a balance of on-site collaboration and remote flexibility, allowing for a dynamic work environment. You will be part of a supportive team dedicated to providing exceptional IT support. The position is located in Muharraq, Muharraq, BH .
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Technical Support Specialist - IT Infrastructure
Posted 7 days ago
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Job Description
Technical Support Engineer - Cloud Infrastructure
Posted 9 days ago
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Job Description
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support, preferably with cloud services or IT infrastructure.
- Proficiency in troubleshooting operating systems (Windows, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively in a team and independently.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Certifications like CompTIA A+, Network+, or Cloud+ are a plus.
Technical Support Specialist - IT Infrastructure
Posted 9 days ago
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Job Description
Key Responsibilities:
- Respond to user inquiries and technical issues via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Provide technical assistance and training to end-users on computer operation and other issues.
- Escalate unresolved issues to the appropriate IT team members or external vendors.
- Document all technical support issues and resolutions in the helpdesk system.
- Create and maintain IT documentation, including user guides and FAQs.
- Assist with user account management, including creation, modification, and deletion.
- Perform regular system updates and maintenance tasks.
- Monitor system performance and identify potential issues.
- Ensure compliance with IT policies and security procedures.
- Contribute to improving IT support processes and customer satisfaction.
Qualifications:
- Associate's degree or equivalent experience in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation and interpersonal skills.
- Ability to communicate technical information clearly to non-technical users.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Ability to work independently and as part of a team in a hybrid environment.