92 Data Center Operations jobs in Bahrain
Asst Manager – Infrastructure Support
Manama, Capital
Career Maker
Posted 10 days ago
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Job Description
1. Job Purpose
- Ensure that Network and IT Infrastructure are secured and operated smoothly.
- Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
- Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
- Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
- Implementation of IT governance program.
- Ensure adherence to the leading regional insurance provider IT/information security policies, standards, and procedures by implementing technical, administrative, and physical controls.
2. Primary Duties Performed
Oversee daily operations relating to IT Infrastructure and Supports as follows:
- Responsible for IT Infrastructure (Data Center and Network) and desktop support.
- Manage and implement IT projects relating to IT Infrastructure and cybersecurity
following Project Management Methodology best practices. - Handle IT related projects implementations.
- Develop documented projects scope of work.
- Looking after and resolve helpdesk tickets relating to IT Infrastructure and desktop
support within the agreed turnaround time/deadlines. - Study, analyze and document business requirements and recommend solutions to IT in charge.
- Explore digital technologies and innovative solutions.
- Ensure that Main Datacenter and Disaster Recovery are in a healthy state and properly
maintained. - Handle Capacity/Hardware Resources management and Planning.
- Monitor the security and performance of IT Infrastructure and Networks. Report
observations to IT in charge. - Assist in managing IT procurements and payments.
- Ensure compliance to the defined IT policies and standard operating procedures.
- Maintain and oversee IT licenses to ensure full compliance.
- Recommend IT licenses cost optimization.
- Maintain IT inventories.
- Handle backup process in the most effective way.
- Maintain IT related consumables such as printer toners and consumable parts.
- Plan and manage the migration to the cloud platforms.
- Ensure that business units are provided with the required level of technical support.
- Review and recommend updates on the technical and operational documentations and
manuals relating to infrastructure and desktop support. - Implement the deployment of new software and system patches.
- Ensure prompt actions in case of any showstoppers.
- Handle annual renewals of all Annual Maintenance Contracts relating to IT Infrastructure and recommend changes to IT in charge.
- Ensure compliance with signed Service Level Agreements relating to IT Infrastructure.
- Comply with IT department's policies and procedures and report any breach to the IT
Department in charge. - Prepare report reflecting the status of projects/tasks/critical issues relating to IT Infrastructure on a weekly and/or monthly basis and present it to IT in charge.
- Recommend annual objectives of the IT Infrastructure and Desktop Support in line with IT strategy and present it to IT in charge.
- Oversee and lead the IT Infrastructure and Desktop Support team.
- Recommend training courses for the IT Infrastructure and Desktop Support team.
- Review performance of the IT Infrastructure and Desktop Support team twice a year and present it to IT in charge.
- Advise IT in charge of any significant IT developments particularly in respect of IT
Infrastructure. - Keep updated with technical as well as industry sector developments.
- Keep updated with Cyber Risk in term of attaches and preventive solutions.
- To undertake special projects / assignments / tasks as may be required and directed by
the company from time to time. - Perform other IT related duties assigned by IT in charge.
- Meet with the company's SLA and ensure that RCAs are defined, and permanent solutions are implemented.
- Ensure IT security compliance to the regional insurance provider information security policies and regulatory mandates.
- Review of critical security patches for critical systems.
3. Secondary Duties Performed
- Handle any other duties as required to support other departments of the organization.
4. Work & Business Contacts
Internal
Maintain close interaction with the regional insurance provider employees and management.
External
Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.
Division / Department: Information Technology
Incumbent Reports to: Senior Manager- Information Technology
#J-18808-Ljbffr
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0
Technical Support Specialist - IT Infrastructure
1301 Askar, Southern
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking a skilled and dedicated Technical Support Specialist to provide comprehensive IT support and troubleshooting for their infrastructure in Tubli, Capital, BH . This role is crucial for ensuring the smooth operation of all technical systems and delivering exceptional support to end-users. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a customer-centric approach, with a proven background in IT support. Responsibilities will include responding to and resolving hardware, software, and network issues, performing system installations, configurations, and upgrades, and maintaining IT equipment. You will be instrumental in diagnosing technical problems, providing clear and concise solutions, and escalating complex issues to senior IT staff when necessary. This position demands a thorough understanding of operating systems, network protocols, and common IT applications. Excellent communication skills are essential for interacting with users of varying technical abilities, providing clear instructions, and documenting support activities. The successful candidate will be proactive in identifying potential IT issues, implementing preventive measures, and contributing to the continuous improvement of IT services. This is a rewarding opportunity to gain diverse experience in IT support and contribute to a stable and efficient technological environment. The role requires a commitment to providing timely and effective technical assistance, ensuring minimal disruption to business operations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first and second-level technical support for hardware, software, and network issues.
- Respond to user support requests via phone, email, and ticketing system.
- Diagnose and resolve technical problems efficiently and accurately.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with network troubleshooting and connectivity issues.
- Manage user accounts and access permissions.
- Perform regular system updates and software patching.
- Document technical issues and resolutions in a knowledge base.
- Provide technical guidance and training to end-users.
- Escalate complex issues to appropriate IT teams for resolution.
- Contribute to the improvement of IT support processes and procedures.
- Ensure the security and integrity of IT systems.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT technical support or a similar role.
- Proven experience troubleshooting Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with common office productivity software (Microsoft Office Suite, Google Workspace).
- Strong understanding of hardware components and troubleshooting techniques.
- Excellent customer service and communication skills.
- Ability to explain technical concepts to non-technical users.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work independently and manage time effectively.
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1
Technical Support Lead - IT Infrastructure
CAP 666 Askar, Southern
BHD4000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology services firm, is seeking a skilled and experienced Technical Support Lead to manage and elevate their IT helpdesk and customer support operations in Tubli, Capital, BH . This role requires a strong technical background, excellent leadership capabilities, and a passion for delivering exceptional customer service. The Technical Support Lead will be responsible for overseeing the daily operations of the IT support team, ensuring timely and effective resolution of technical issues for our client’s user base. You will provide guidance and mentorship to support technicians, manage escalations, and develop support strategies to improve service delivery. Key responsibilities include managing ticket queues, analyzing support trends to identify recurring problems, and implementing preventative solutions. You will also be involved in developing and updating knowledge base articles and training materials for both the support team and end-users. Collaboration with IT infrastructure, network, and systems administration teams is crucial for comprehensive issue resolution. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role, is required. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly advantageous. Strong knowledge of operating systems (Windows, macOS), networking concepts, and common IT hardware and software is essential. Excellent problem-solving, communication, and customer service skills are paramount. Experience with IT service management (ITSM) tools is a must. This is a fantastic opportunity to lead a dedicated technical support team and make a significant impact on user satisfaction and IT operational efficiency for our client in Tubli, Capital, BH .
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2
Technical Support Lead - IT Infrastructure
26460 Seef, Capital
BHD75000 Annually
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Posted today
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Job Description
Our client is a rapidly growing technology firm seeking an experienced Technical Support Lead for their expanding operations in **Seef, Capital, BH**. This pivotal role will oversee the IT support team, ensuring the efficient and effective resolution of technical issues for internal users and external clients. The ideal candidate will possess a strong background in IT infrastructure, network management, and customer service, coupled with proven leadership capabilities. Key responsibilities include managing and mentoring the technical support staff, developing and implementing support policies and procedures, and ensuring the timely and accurate resolution of all service requests and incidents. You will be responsible for the escalation of complex technical problems, acting as a subject matter expert for hardware, software, and network-related issues. The Technical Support Lead will also play a key role in IT asset management, system monitoring, and the implementation of new technologies to improve IT service delivery. A strong understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk) and remote support tools is required. Excellent communication, interpersonal, and problem-solving skills are paramount. You will ensure a high level of customer satisfaction by fostering a supportive and responsive support environment. This is an excellent opportunity for a motivated IT professional to take on leadership responsibilities, shape the IT support function, and contribute to the technological advancement of a forward-thinking company. The position requires a proactive approach to identifying and resolving potential issues before they impact users. The company values a commitment to continuous learning and professional development.
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3
Technical Support Specialist - Network Infrastructure
303 Saar, Northern
BHD60000 Annually
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Posted today
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Job Description
Our client is searching for a dedicated and technically proficient Technical Support Specialist to join their growing IT department. This role will be the primary point of contact for addressing and resolving complex technical issues related to network infrastructure, hardware, and software. The ideal candidate possesses a deep understanding of network protocols, troubleshooting methodologies, and customer service best practices. You will be responsible for diagnosing problems, implementing solutions, and ensuring the smooth operation of our client's IT systems.
Key Responsibilities:
Required Qualifications:
Join our dynamic team in **Saar, Northern, BH** and play a crucial role in maintaining our robust IT infrastructure. Apply today!
Key Responsibilities:
- Provide first-line and second-line technical support to end-users via phone, email, and in-person interactions.
- Troubleshoot and resolve issues related to computer hardware, software applications, operating systems (Windows, macOS), and network connectivity (LAN/WAN, Wi-Fi).
- Install, configure, and maintain workstations, printers, and other peripherals.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Respond to service desk tickets, prioritize issues, and document all support activities and resolutions in the ticketing system.
- Assist with the deployment and setup of new hardware and software.
- Escalate complex technical problems to senior IT staff or vendors when necessary.
- Develop and maintain technical documentation, user guides, and knowledge base articles.
- Conduct regular system checks and preventative maintenance to ensure optimal performance and security.
- Contribute to IT projects and initiatives as required.
- Stay updated with the latest technologies and trends in IT support.
Required Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong knowledge of network concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Hands-on experience with operating systems such as Windows 10/11, Server 2016/2019/2022, and macOS.
- Familiarity with Microsoft 365 suite and cloud services (Azure, AWS) is a plus.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to multitask, prioritize, and manage time effectively.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
Join our dynamic team in **Saar, Northern, BH** and play a crucial role in maintaining our robust IT infrastructure. Apply today!
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4
Technical Support Specialist - Cloud Infrastructure
70040 Bilad Al Qadeem, Capital
BHD70000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and motivated Technical Support Specialist with expertise in cloud infrastructure to join their growing technical operations team. In this critical role, you will be the first point of contact for complex technical inquiries from our diverse clientele, providing timely and effective solutions to ensure seamless user experience and system stability. Your responsibilities will include diagnosing and resolving hardware, software, and network-related issues across various platforms and applications, with a primary focus on cloud-based services. This involves troubleshooting client connectivity problems, addressing performance bottlenecks, and guiding users through intricate setup and configuration processes. You will meticulously document all support interactions, create and maintain a comprehensive knowledge base of common issues and their resolutions, and contribute to the continuous improvement of our support procedures. Proactive monitoring of cloud environments and identifying potential issues before they impact users will be a key part of your proactive approach. You will work closely with engineering and development teams to escalate unresolved issues, provide detailed feedback on recurring problems, and contribute to product enhancement based on customer support trends. A strong understanding of cloud computing concepts, including virtualization, containerization, and service-oriented architectures, is essential. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, complemented by at least 3-5 years of experience in technical support, particularly within a cloud-focused environment. Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and remote diagnostic tools is required. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform is highly desirable. Excellent communication and interpersonal skills are crucial, enabling you to explain technical concepts clearly to both technical and non-technical audiences. You should have a demonstrated ability to multitask, prioritize effectively, and thrive in a fast-paced, customer-centric environment. This role is based in **Sitra, Capital, BH**, offering a hybrid work arrangement, a competitive salary, and a comprehensive benefits package. If you are passionate about technology and dedicated to delivering exceptional customer service, we encourage you to apply.
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5
Senior Technical Support Engineer - Cloud Infrastructure
305 Zallaq, Southern
BHD110000 Annually
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Posted today
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Job Description
Our client is looking for a highly skilled and experienced Senior Technical Support Engineer to join their dedicated team, operating in a fully remote capacity. This role is essential for providing advanced technical assistance and resolving complex issues related to their cloud infrastructure. You will be the primary point of contact for critical support escalations, diagnosing and troubleshooting hardware, software, and network problems within a cloud environment. The ideal candidate will possess deep expertise in cloud platforms (AWS, Azure, GCP), operating systems (Linux, Windows Server), networking protocols, and virtualization technologies. You will also be responsible for documenting solutions, contributing to knowledge base articles, and collaborating with engineering teams to identify and address root causes of recurring issues. Your ability to remain calm under pressure and deliver exceptional customer service will be key to success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud infrastructure issues.
- Diagnose and resolve complex hardware, software, network, and application problems.
- Respond to customer escalations, ensuring timely and effective resolution of critical incidents.
- Analyze system logs, performance metrics, and error messages to identify root causes of issues.
- Develop and implement solutions for challenging technical problems.
- Collaborate with development and operations teams to address product defects and improve system reliability.
- Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practices.
- Mentor junior support engineers and share technical expertise.
- Participate in on-call rotations to provide 24/7 support.
- Identify trends in support requests and provide feedback to product management for future improvements.
- Ensure high levels of customer satisfaction through efficient and effective support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., AWS Certified Solutions Architect, MCSE) are highly desirable.
- Minimum of 5-7 years of experience in technical support, system administration, or IT operations, with a focus on cloud environments.
- In-depth knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Strong experience with Linux and Windows Server operating systems.
- Proficiency in networking concepts, protocols (TCP/IP, DNS, HTTP), and troubleshooting tools.
- Experience with virtualization technologies (e.g., VMware, Docker).
- Familiarity with scripting languages (e.g., Bash, PowerShell, Python) for automation is a plus.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
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6
Remote IT Support Technician - Network Infrastructure
1020 Al Hidd
BHD30 Hourly
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Posted today
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Job Description
Our client is seeking a highly skilled and motivated Remote IT Support Technician specializing in Network Infrastructure to join our globally distributed team. This role offers the flexibility of working entirely from home, providing crucial support to users and systems without being tied to a physical office. You will be the primary point of contact for resolving complex technical issues related to network connectivity, hardware, software, and system performance. This includes diagnosing and troubleshooting network hardware and software problems, installing and configuring network equipment, and implementing network security measures. The ideal candidate will have a deep understanding of TCP/IP, DNS, DHCP, VPNs, and various network protocols. Experience with firewalls, routers, switches, and wireless access points is essential. You will be responsible for maintaining system documentation, creating user guides, and proactively identifying potential network vulnerabilities. Collaboration with other IT departments to ensure seamless system operation and client satisfaction is key. We are looking for a candidate with excellent analytical and problem-solving skills, the ability to work independently, and strong communication capabilities to articulate technical solutions to non-technical users. This is an excellent opportunity for an IT professional looking to advance their career in a remote-first environment, offering continuous learning and exposure to cutting-edge technologies. Our client values innovation, efficiency, and a customer-centric approach. Join a team that is dedicated to providing top-tier IT support and fostering a productive remote work culture.
Responsibilities:
Responsibilities:
- Provide remote technical support for network-related issues, including connectivity, performance, and security.
- Diagnose, troubleshoot, and resolve hardware and software problems for end-users and server infrastructure.
- Install, configure, and maintain network devices such as routers, switches, firewalls, and wireless access points.
- Manage and monitor network performance, identifying and resolving bottlenecks or outages.
- Implement and maintain network security measures, including intrusion detection and prevention systems.
- Assist with network infrastructure design, upgrades, and expansion projects.
- Create and maintain technical documentation, including network diagrams, user manuals, and troubleshooting guides.
- Collaborate with cross-functional teams to ensure smooth IT operations and system integration.
- Respond to user support requests promptly and professionally via various communication channels.
- Stay up-to-date with the latest networking technologies and best practices.
- Proven experience in IT support, with a specialization in network infrastructure.
- Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
- Hands-on experience with network hardware (routers, switches, firewalls) from major vendors.
- Familiarity with network monitoring tools and security best practices.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote setting.
- Strong verbal and written communication skills.
- Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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7
Senior Technical Support Specialist - Network Infrastructure
205 Tubli, Central
BHD3000 Annually
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Job Description
Our client, a leading technology solutions provider, is seeking a highly skilled Senior Technical Support Specialist with expertise in Network Infrastructure to join their dedicated support team in Janabiyah, Northern, BH . This role is critical for providing advanced technical assistance, troubleshooting complex network issues, and ensuring the optimal performance and reliability of our clients' IT infrastructure. The ideal candidate will possess extensive knowledge of network protocols, hardware, software, and security best practices, coupled with exceptional problem-solving abilities and customer service skills. A proactive approach to identifying and resolving issues before they impact users is highly valued.
Responsibilities:
Responsibilities:
- Provide Tier 3 technical support for complex network infrastructure issues, including routers, switches, firewalls, VPNs, and wireless networks.
- Diagnose and resolve hardware and software problems, system failures, and performance bottlenecks in a timely manner.
- Install, configure, and maintain network hardware and software components.
- Monitor network performance and security, implementing proactive measures to prevent outages and cyber threats.
- Develop and maintain comprehensive documentation for network configurations, procedures, and troubleshooting guides.
- Respond to and manage escalated support tickets, ensuring customer satisfaction and timely resolution.
- Collaborate with engineering and development teams to identify and implement system improvements and new solutions.
- Conduct root cause analysis for recurring technical issues and implement permanent fixes.
- Provide technical guidance and mentorship to junior support staff.
- Participate in the planning and deployment of new network technologies and infrastructure upgrades.
- Manage vendor relationships for network hardware and software support.
- Stay current with emerging technologies and industry trends in network support and cybersecurity.
- Adhere to all company IT policies, security protocols, and service level agreements.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, with a strong focus on network infrastructure.
- Industry certifications such as CCNA, CCNP, Network+, or Security+ are highly preferred.
- In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and network security principles.
- Experience with firewall management, VPN configuration, and network monitoring tools (e.g., SolarWinds, PRTG).
- Proven ability to troubleshoot complex network issues effectively.
- Excellent analytical and problem-solving skills.
- Strong customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with virtualization technologies (e.g., VMware) and cloud networking concepts is a plus.
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8
Senior Technical Support Engineer - Network Infrastructure
203 Busaiteen, Muharraq
BHD4200 Annually
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Posted today
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Job Description
Our client, a leading technology solutions provider operating in A'ali, Northern, BH , is seeking an experienced and highly proficient Senior Technical Support Engineer to manage and resolve complex technical issues related to network infrastructure. This role is crucial for ensuring the optimal performance and reliability of our clients' IT systems. The ideal candidate will possess a deep understanding of networking protocols, hardware, and software, coupled with exceptional troubleshooting and problem-solving abilities. You will be responsible for providing advanced technical support to end-users and IT professionals, diagnosing and resolving network connectivity problems, server issues, and application malfunctions. Key responsibilities include managing support tickets, documenting technical solutions, and escalating issues to appropriate engineering teams when necessary. The role demands excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. You will also be involved in knowledge base creation, contributing to training materials, and participating in the continuous improvement of support processes. The successful applicant should have a proven track record of managing and resolving complex network issues in a timely and efficient manner. Experience with network monitoring tools, firewalls, VPNs, and cloud platforms is highly desirable. This position offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative and stimulating work environment. Join our team and make a significant impact on our clients' technological success.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for network infrastructure issues.
- Diagnose and resolve complex hardware, software, and connectivity problems.
- Manage and prioritize incoming support requests via ticketing system.
- Document all support activities, solutions, and knowledge base articles.
- Escalate unresolved issues to senior engineers or vendors with detailed information.
- Monitor system performance and proactively identify potential issues.
- Collaborate with system administrators and network engineers to ensure system stability.
- Assist in the deployment and configuration of new network equipment and services.
- Provide training and guidance to junior support staff.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications such as CCNA, CCNP, Network+, or Security+ preferred.
- Minimum of 5 years of experience in technical support or network administration.
- In-depth knowledge of TCP/IP, DNS, DHCP, routing, and switching.
- Experience with network security concepts, firewalls, and VPNs.
- Proficiency in troubleshooting network performance issues and diagnosing hardware failures.
- Familiarity with server operating systems (Windows Server, Linux).
- Strong analytical and problem-solving skills.
- Excellent customer service and communication abilities.
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9