193 Data Center Operations jobs in Bahrain
Data Center Facility Engineer, Data Center Engineering Operations, AWS
Amazon
Posted 17 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is looking for a Data Center Engineering Operations Engineer to join our expanding Data Centers (DC) Cloud regions. Data Center Engineering Operations Engineer is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
As an Engineering Operations Engineer, you will operate and maintain AWS DCs' world-class mechanical and electrical infrastructure following a process-oriented approach. In addition, you will oversee facility operations and ensure the implementation of safety procedures.
If you like to apply your electrical and mechanical skills to solve problems while striving for operational excellence, we would like to meet you. Your work will help maintain availability for customers and ensure the upkeep and operation of the technical infrastructure in the DC.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- You will be supporting electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center
- Troubleshoot facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Drive innovation while reducing operational costs in the facilities
A day in the life
- Work rotational shifts of 4 days of 12 hours shifts (2 days followed by 2 nights), and 4 days off (including night, weekends and holidays) / Respond to on-call rotation reaction to off-duty emergency calls
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Perform the following tasks, with or without reasonable accommodation:
- Occasionally Move objects/material (weight limits in accordance with regulations)
- Work in outdoor weather conditions.
- Work in noisy environments
- Work at heights and from ladders
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Basic Qualifications
- Bachelor's degree in Electrical/Mechanical engineering, Instrumentation and Control, project management or similar technical focus
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory
Preferred Qualifications
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending
- Experience working in a data center environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is looking for a Data Center Engineering Operations Engineer to join our expanding Data Centers (DC) Cloud regions. Data Center Engineering Operations Engineer is a hands-on electrical and mechanical equipment troubleshooting and operation responder.
As an Engineering Operations Engineer, you will operate and maintain AWS DCs' world-class mechanical and electrical infrastructure following a process-oriented approach. In addition, you will oversee facility operations and ensure the implementation of safety procedures.
If you like to apply your electrical and mechanical skills to solve problems while striving for operational excellence, we would like to meet you. Your work will help maintain availability for customers and ensure the upkeep and operation of the technical infrastructure in the DC.
Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- You will be supporting electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center
- Troubleshoot facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Drive innovation while reducing operational costs in the facilities
A day in the life
- Work rotational shifts of 4 days of 12 hours shifts (2 days followed by 2 nights), and 4 days off (including night, weekends and holidays) / Respond to on-call rotation reaction to off-duty emergency calls
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Perform the following tasks, with or without reasonable accommodation:
- Occasionally Move objects/material (weight limits in accordance with regulations)
- Work in outdoor weather conditions.
- Work in noisy environments
- Work at heights and from ladders
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Basic Qualifications
- Bachelor's degree in Electrical/Mechanical engineering, Instrumentation and Control, project management or similar technical focus
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of key electrical competencies and theory
Preferred Qualifications
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending
- Experience working in a data center environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Remote Infrastructure Support Specialist
600 Al Malikiyah, Northern
BHD70000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and self-motivated Remote Infrastructure Support Specialist to join their global IT team. This is a fully remote position, allowing you to work from anywhere. You will be responsible for the remote management, maintenance, and troubleshooting of the company's IT infrastructure, including servers, networks, and cloud environments. The ideal candidate will have a comprehensive understanding of IT systems, strong problem-solving skills, and a proven ability to provide exceptional technical support in a remote setting.
Key responsibilities include monitoring system performance, responding to alerts and incidents, performing routine maintenance tasks, and implementing security best practices. You will manage user accounts, permissions, and access controls, as well as assist with system upgrades and deployments. Collaborating with internal teams and external vendors to resolve complex technical issues will be a significant part of the role. This position requires excellent communication skills, particularly in written and verbal remote interactions, and the ability to document technical processes and solutions clearly. You should be adept at using remote access tools and collaboration platforms. Proactive identification of potential issues and implementation of preventive measures are highly valued. We are looking for an individual who is organized, detail-oriented, and capable of working independently with minimal supervision.
Responsibilities:
Key responsibilities include monitoring system performance, responding to alerts and incidents, performing routine maintenance tasks, and implementing security best practices. You will manage user accounts, permissions, and access controls, as well as assist with system upgrades and deployments. Collaborating with internal teams and external vendors to resolve complex technical issues will be a significant part of the role. This position requires excellent communication skills, particularly in written and verbal remote interactions, and the ability to document technical processes and solutions clearly. You should be adept at using remote access tools and collaboration platforms. Proactive identification of potential issues and implementation of preventive measures are highly valued. We are looking for an individual who is organized, detail-oriented, and capable of working independently with minimal supervision.
Responsibilities:
- Remotely monitor and maintain server, network, and cloud infrastructure.
- Respond to and resolve IT incidents and service requests in a timely manner.
- Perform routine system maintenance, patching, and updates.
- Implement and enforce IT security policies and procedures.
- Manage user accounts, permissions, and access rights.
- Assist with system upgrades, deployments, and configuration changes.
- Troubleshoot and resolve complex technical issues.
- Document technical procedures, configurations, and solutions.
- Collaborate with internal IT teams and external service providers.
- Stay up-to-date with emerging technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in IT infrastructure support, with a focus on remote management.
- Strong knowledge of Windows Server, Linux, networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure).
- Proficiency with virtualization technologies (VMware, Hyper-V).
- Experience with monitoring tools (e.g., Nagios, Zabbix) and remote management software.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer - Cloud Infrastructure
2061 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-growing technology company specializing in cloud solutions, is seeking a skilled Technical Support Engineer to join their team. This role offers a hybrid work model, requiring presence in Seef, Capital, BH a few days a week for collaborative efforts, with the flexibility of remote work for other days. The ideal candidate will possess strong technical troubleshooting skills, a deep understanding of cloud infrastructure, and a passion for providing exceptional customer support. You will be responsible for diagnosing and resolving technical issues for clients using our cloud services, ensuring a seamless and reliable user experience.
Key Responsibilities:
Qualifications:
If you are a technical problem-solver with a passion for cloud technology and excellent customer service skills, this is the role for you.
Key Responsibilities:
- Provide first- and second-level technical support to clients experiencing issues with cloud infrastructure, platforms, and services.
- Diagnose, troubleshoot, and resolve complex technical problems related to servers, networks, databases, and applications hosted in the cloud.
- Escalate unresolved issues to appropriate engineering teams, providing detailed documentation and analysis.
- Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor system performance and identify potential issues before they impact users.
- Assist in the deployment and configuration of cloud environments.
- Collaborate with internal teams (sales, engineering, product) to resolve client issues and improve service offerings.
- Respond to client inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Identify trends in customer issues and provide feedback to product development for service enhancements.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a related IT role, with a focus on cloud technologies.
- Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and major cloud providers (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common applications.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively in a hybrid team environment, balancing remote and in-office responsibilities.
- Customer-centric approach with a commitment to providing high-quality support.
- This hybrid role requires you to be based near Seef, Capital, BH .
If you are a technical problem-solver with a passion for cloud technology and excellent customer service skills, this is the role for you.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist - IT Infrastructure
400 Tubli
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to join their fully remote IT helpdesk team. This role is pivotal in providing timely and effective technical assistance to our internal users and external clients, ensuring smooth operation of our IT infrastructure. You will be responsible for troubleshooting hardware, software, and network issues, providing guidance, and escalating complex problems when necessary. The ideal candidate possesses excellent problem-solving skills, a strong understanding of common IT issues, and exceptional communication abilities.
Key Responsibilities:
The ideal candidate will have a High School Diploma or equivalent, with a strong background in IT support or a related field. Proven experience in a technical support or helpdesk role is required, preferably with experience in remote support. A solid understanding of operating systems (Windows, macOS), common software applications, and networking concepts (TCP/IP, DNS, DHCP) is essential. Experience with remote support tools and IT ticketing systems is highly desirable. Excellent communication, interpersonal, and customer service skills are crucial for this role. You must be patient, analytical, and have a proactive approach to problem-solving. This fully remote position offers the flexibility to work from anywhere, allowing for excellent work-life balance. Join our collaborative and supportive team and contribute to maintaining a seamless IT environment for our organization. The role is located within Hidd, Muharraq, BH , but is performed entirely remotely.
Key Responsibilities:
- Provide first- and second-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain computer hardware, software, operating systems, and applications.
- Assist users with account management, password resets, and access permissions.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate IT teams or vendors for resolution.
- Contribute to the development and maintenance of the IT knowledge base.
- Provide guidance and training to users on IT best practices and system usage.
- Monitor system performance and identify potential issues proactively.
- Stay current with new technologies and industry trends to enhance support capabilities.
The ideal candidate will have a High School Diploma or equivalent, with a strong background in IT support or a related field. Proven experience in a technical support or helpdesk role is required, preferably with experience in remote support. A solid understanding of operating systems (Windows, macOS), common software applications, and networking concepts (TCP/IP, DNS, DHCP) is essential. Experience with remote support tools and IT ticketing systems is highly desirable. Excellent communication, interpersonal, and customer service skills are crucial for this role. You must be patient, analytical, and have a proactive approach to problem-solving. This fully remote position offers the flexibility to work from anywhere, allowing for excellent work-life balance. Join our collaborative and supportive team and contribute to maintaining a seamless IT environment for our organization. The role is located within Hidd, Muharraq, BH , but is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Lead - IT Infrastructure
2112 Arad
BHD78000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology services firm, is seeking an experienced Technical Support Lead to manage and enhance their IT infrastructure support operations. This role, based in Riffa, Southern, BH , operates on a hybrid model, requiring presence in the office for team collaboration, strategic planning, and critical on-site support while allowing remote flexibility for daily operations. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a deep understanding of network systems, servers, and end-user devices. You will be responsible for leading a team of support technicians, ensuring timely resolution of technical issues, and implementing proactive measures to maintain system stability and performance.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of IT support technicians, providing guidance, training, and performance evaluations.
- Oversee the daily operations of the IT helpdesk, ensuring efficient ticket management and timely resolution of user issues.
- Develop and implement IT support policies, procedures, and best practices.
- Manage and maintain the company's IT infrastructure, including servers, networks, workstations, and peripheral devices.
- Diagnose and resolve complex technical problems related to hardware, software, operating systems, and network connectivity.
- Ensure system security and implement appropriate measures to protect against threats.
- Manage IT asset inventory and software licensing.
- Plan and execute system upgrades, patches, and maintenance activities.
- Provide escalation support for challenging technical issues and liaise with third-party vendors when necessary.
- Develop and deliver IT training programs for end-users.
- Contribute to IT strategy development and long-term infrastructure planning.
- Monitor system performance and proactively identify potential issues.
- Ensure compliance with IT governance and data privacy regulations.
- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified) are highly desirable.
- Minimum of 6 years of experience in IT support, with at least 2 years in a lead or supervisory role.
- Strong knowledge of network infrastructure (TCP/IP, DNS, DHCP, VPNs), server administration (Windows Server, Linux), and virtualization technologies.
- Proficiency in troubleshooting hardware, software, and operating system issues across various platforms.
- Experience with cloud platforms (e.g., Azure, AWS) is a plus.
- Excellent leadership, team management, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices for service management.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Proactive approach to system maintenance and security.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist - Network Infrastructure
605 Samaheej, Muharraq
BHD70000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading provider of IT solutions, is seeking a highly skilled and dedicated Technical Support Specialist to join their expanding helpdesk team. This role, based in Sitra, Capital, BH , is essential for providing prompt and effective technical assistance to a diverse range of clients, ensuring the seamless operation of their IT infrastructure. The Technical Support Specialist will be responsible for diagnosing and resolving hardware, software, and network issues, escalating complex problems to senior engineers when necessary. You will act as the primary point of contact for technical support requests, managing tickets through to resolution and ensuring client satisfaction.
Key responsibilities include troubleshooting issues related to operating systems (Windows, macOS, Linux), common business applications, and network connectivity (LAN/WAN, Wi-Fi). You will install, configure, and maintain computer hardware, software, and peripherals. Documenting technical issues, solutions, and procedures is crucial for knowledge sharing and continuous improvement. The role requires excellent communication skills, with the ability to explain technical concepts to non-technical users in a clear and concise manner. You will be involved in setting up and supporting user accounts, permissions, and access rights. Providing remote support to end-users is a significant component of this role, alongside occasional on-site assistance for critical issues. Maintaining a high level of first-call resolution and adhering to service level agreements (SLAs) are key performance indicators. This is an excellent opportunity for a proactive IT professional looking to grow within a supportive and technologically advanced organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility.
Responsibilities:
Key responsibilities include troubleshooting issues related to operating systems (Windows, macOS, Linux), common business applications, and network connectivity (LAN/WAN, Wi-Fi). You will install, configure, and maintain computer hardware, software, and peripherals. Documenting technical issues, solutions, and procedures is crucial for knowledge sharing and continuous improvement. The role requires excellent communication skills, with the ability to explain technical concepts to non-technical users in a clear and concise manner. You will be involved in setting up and supporting user accounts, permissions, and access rights. Providing remote support to end-users is a significant component of this role, alongside occasional on-site assistance for critical issues. Maintaining a high level of first-call resolution and adhering to service level agreements (SLAs) are key performance indicators. This is an excellent opportunity for a proactive IT professional looking to grow within a supportive and technologically advanced organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility.
Responsibilities:
- Provide first and second-level technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Manage user accounts, permissions, and access rights in Active Directory or similar systems.
- Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi.
- Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
- Escalate complex technical issues to appropriate IT teams or vendors.
- Assist with the setup and maintenance of IT infrastructure, including servers and network devices.
- Provide guidance and training to end-users on IT best practices and new technologies.
- Contribute to the development of knowledge base articles and support documentation.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2-4 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, email clients).
- Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to interact professionally with users at all technical levels.
- Ability to work independently and prioritize tasks effectively in a hybrid work environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist - Cloud Infrastructure
230 Muharraq, Muharraq
BHD65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a diligent and technically proficient Technical Support Specialist to join their rapidly growing IT support team. This role is essential for ensuring the smooth operation and availability of our client's cloud infrastructure and associated services. You will be the first point of contact for technical issues, providing timely and effective solutions to internal users and external clients.
Key Responsibilities:
Required Qualifications:
This hybrid role offers a balance of on-site collaboration and remote flexibility, allowing for a dynamic work environment. You will be part of a supportive team dedicated to providing exceptional IT support. The position is located in Muharraq, Muharraq, BH .
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support for cloud-based applications and infrastructure, including servers, networks, and storage.
- Respond to and resolve user-reported issues via ticketing system, phone, and email, ensuring prompt and professional service.
- Diagnose and troubleshoot hardware, software, and network problems.
- Install, configure, and maintain operating systems and application software.
- Assist with user account management, access control, and security protocols.
- Escalate complex technical issues to senior support staff or relevant engineering teams.
- Document technical solutions, troubleshooting steps, and system configurations.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Monitor system performance and identify potential issues proactively.
- Participate in on-call rotations for urgent support needs.
- Provide support for IT-related projects and initiatives.
- Ensure adherence to IT security policies and best practices.
Required Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or IT helpdesk roles.
- Solid understanding of operating systems (Windows, Linux), networking concepts (TCP/IP, DNS, DHCP), and hardware troubleshooting.
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) is a significant advantage.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and remote support tools.
- Strong problem-solving skills and the ability to think logically and methodically.
- Excellent communication and interpersonal skills, with a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
This hybrid role offers a balance of on-site collaboration and remote flexibility, allowing for a dynamic work environment. You will be part of a supportive team dedicated to providing exceptional IT support. The position is located in Muharraq, Muharraq, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist - IT Infrastructure
522 Al Muharraq
BHD60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their IT Helpdesk team. This role offers a hybrid work model, combining remote flexibility with essential in-office presence for critical support tasks and team collaboration. The ideal candidate will provide first-line technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for responding to queries either in person, via phone, or email, diagnosing and resolving technical hardware and software issues, and installing, configuring, and upgrading computer hardware and software. Essential duties include logging all incidents and resolutions in a ticketing system, escalating unresolved issues to the appropriate internal teams or external vendors, and maintaining an inventory of IT equipment. You will also assist in the creation and maintenance of IT documentation, user guides, and FAQs. A strong understanding of operating systems (Windows, macOS), common office applications (Microsoft 365, Google Workspace), and basic networking concepts is required. Experience with Active Directory, mobile device management, and remote support tools is a plus. Excellent customer service skills, patience, and the ability to explain technical issues in a clear, concise manner to non-technical users are paramount. A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in Information Technology or a related field, or relevant certifications (e.g., CompTIA A+, Network+), are highly desirable. We are seeking a proactive problem-solver with a keen eye for detail and a commitment to providing exceptional IT support.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer - Cloud Infrastructure
333 Galali
BHD65000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Technical Support Engineer to join their dedicated support team. This role is based at our client's office location, requiring on-site presence. As a Technical Support Engineer, you will be the first point of contact for clients experiencing issues with our client's cutting-edge cloud infrastructure solutions. Your primary responsibility will be to diagnose, troubleshoot, and resolve technical problems efficiently and effectively, ensuring minimal disruption to client operations. This involves handling incoming support requests via phone, email, and ticketing systems, meticulously documenting all interactions and resolutions. You will be expected to possess a deep understanding of cloud computing principles, network protocols, and operating systems. The ideal candidate will have a passion for problem-solving and a talent for explaining complex technical issues in a clear and concise manner. Responsibilities include escalating unresolved issues to higher-level support teams or engineering, contributing to the knowledge base by creating and updating support articles, and providing feedback to product development teams on recurring issues and potential improvements. You will also be involved in proactive system monitoring to identify and address potential problems before they impact clients. Strong analytical skills and the ability to work under pressure are crucial for this role. You will act as a brand ambassador, delivering exceptional customer service and building lasting relationships with clients.
Qualifications:
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support, preferably with cloud services or IT infrastructure.
- Proficiency in troubleshooting operating systems (Windows, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively in a team and independently.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Certifications like CompTIA A+, Network+, or Cloud+ are a plus.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Specialist - IT Infrastructure
2070 Muharraq, Muharraq
BHD45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist to join their IT department. This hybrid role, based in Muharraq, Muharraq, BH , will be responsible for providing first-line technical assistance and support to end-users. You will diagnose and resolve technical hardware and software issues, guide users through problem-solving processes, and ensure smooth operation of the company's IT infrastructure. The ideal candidate will have a strong understanding of computer systems, mobile devices, and basic networking concepts, coupled with excellent communication and interpersonal skills. This position requires the ability to troubleshoot issues effectively and provide a positive customer service experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to user inquiries and technical issues via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network problems for end-users.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Provide technical assistance and training to end-users on computer operation and other issues.
- Escalate unresolved issues to the appropriate IT team members or external vendors.
- Document all technical support issues and resolutions in the helpdesk system.
- Create and maintain IT documentation, including user guides and FAQs.
- Assist with user account management, including creation, modification, and deletion.
- Perform regular system updates and maintenance tasks.
- Monitor system performance and identify potential issues.
- Ensure compliance with IT policies and security procedures.
- Contribute to improving IT support processes and customer satisfaction.
Qualifications:
- Associate's degree or equivalent experience in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation and interpersonal skills.
- Ability to communicate technical information clearly to non-technical users.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Ability to work independently and as part of a team in a hybrid environment.
This advertiser has chosen not to accept applicants from your region.
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