216 Data Center Operations jobs in Bahrain
Asst Manager – Infrastructure Support
Manama, Capital
Career Maker
Posted 25 days ago
Job Viewed
Job Description
1. Job Purpose
- Ensure that Network and IT Infrastructure are secured and operated smoothly.
- Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
- Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
- Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
- Implementation of IT governance program.
- Ensure adherence to the leading regional insurance provider IT/information security policies, standards, and procedures by implementing technical, administrative, and physical controls.
2. Primary Duties Performed
Oversee daily operations relating to IT Infrastructure and Supports as follows:
- Responsible for IT Infrastructure (Data Center and Network) and desktop support.
- Manage and implement IT projects relating to IT Infrastructure and cybersecurity
following Project Management Methodology best practices. - Handle IT related projects implementations.
- Develop documented projects scope of work.
- Looking after and resolve helpdesk tickets relating to IT Infrastructure and desktop
support within the agreed turnaround time/deadlines. - Study, analyze and document business requirements and recommend solutions to IT in charge.
- Explore digital technologies and innovative solutions.
- Ensure that Main Datacenter and Disaster Recovery are in a healthy state and properly
maintained. - Handle Capacity/Hardware Resources management and Planning.
- Monitor the security and performance of IT Infrastructure and Networks. Report
observations to IT in charge. - Assist in managing IT procurements and payments.
- Ensure compliance to the defined IT policies and standard operating procedures.
- Maintain and oversee IT licenses to ensure full compliance.
- Recommend IT licenses cost optimization.
- Maintain IT inventories.
- Handle backup process in the most effective way.
- Maintain IT related consumables such as printer toners and consumable parts.
- Plan and manage the migration to the cloud platforms.
- Ensure that business units are provided with the required level of technical support.
- Review and recommend updates on the technical and operational documentations and
manuals relating to infrastructure and desktop support. - Implement the deployment of new software and system patches.
- Ensure prompt actions in case of any showstoppers.
- Handle annual renewals of all Annual Maintenance Contracts relating to IT Infrastructure and recommend changes to IT in charge.
- Ensure compliance with signed Service Level Agreements relating to IT Infrastructure.
- Comply with IT department's policies and procedures and report any breach to the IT
Department in charge. - Prepare report reflecting the status of projects/tasks/critical issues relating to IT Infrastructure on a weekly and/or monthly basis and present it to IT in charge.
- Recommend annual objectives of the IT Infrastructure and Desktop Support in line with IT strategy and present it to IT in charge.
- Oversee and lead the IT Infrastructure and Desktop Support team.
- Recommend training courses for the IT Infrastructure and Desktop Support team.
- Review performance of the IT Infrastructure and Desktop Support team twice a year and present it to IT in charge.
- Advise IT in charge of any significant IT developments particularly in respect of IT
Infrastructure. - Keep updated with technical as well as industry sector developments.
- Keep updated with Cyber Risk in term of attaches and preventive solutions.
- To undertake special projects / assignments / tasks as may be required and directed by
the company from time to time. - Perform other IT related duties assigned by IT in charge.
- Meet with the company's SLA and ensure that RCAs are defined, and permanent solutions are implemented.
- Ensure IT security compliance to the regional insurance provider information security policies and regulatory mandates.
- Review of critical security patches for critical systems.
3. Secondary Duties Performed
- Handle any other duties as required to support other departments of the organization.
4. Work & Business Contacts
Internal
Maintain close interaction with the regional insurance provider employees and management.
External
Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.
Division / Department: Information Technology
Incumbent Reports to: Senior Manager- Information Technology
#J-18808-Ljbffr
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0
Remote Infrastructure Support Specialist
600 Al Malikiyah, Northern
BHD70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and self-motivated Remote Infrastructure Support Specialist to join their global IT team. This is a fully remote position, allowing you to work from anywhere. You will be responsible for the remote management, maintenance, and troubleshooting of the company's IT infrastructure, including servers, networks, and cloud environments. The ideal candidate will have a comprehensive understanding of IT systems, strong problem-solving skills, and a proven ability to provide exceptional technical support in a remote setting.
Key responsibilities include monitoring system performance, responding to alerts and incidents, performing routine maintenance tasks, and implementing security best practices. You will manage user accounts, permissions, and access controls, as well as assist with system upgrades and deployments. Collaborating with internal teams and external vendors to resolve complex technical issues will be a significant part of the role. This position requires excellent communication skills, particularly in written and verbal remote interactions, and the ability to document technical processes and solutions clearly. You should be adept at using remote access tools and collaboration platforms. Proactive identification of potential issues and implementation of preventive measures are highly valued. We are looking for an individual who is organized, detail-oriented, and capable of working independently with minimal supervision.
Responsibilities:
Key responsibilities include monitoring system performance, responding to alerts and incidents, performing routine maintenance tasks, and implementing security best practices. You will manage user accounts, permissions, and access controls, as well as assist with system upgrades and deployments. Collaborating with internal teams and external vendors to resolve complex technical issues will be a significant part of the role. This position requires excellent communication skills, particularly in written and verbal remote interactions, and the ability to document technical processes and solutions clearly. You should be adept at using remote access tools and collaboration platforms. Proactive identification of potential issues and implementation of preventive measures are highly valued. We are looking for an individual who is organized, detail-oriented, and capable of working independently with minimal supervision.
Responsibilities:
- Remotely monitor and maintain server, network, and cloud infrastructure.
- Respond to and resolve IT incidents and service requests in a timely manner.
- Perform routine system maintenance, patching, and updates.
- Implement and enforce IT security policies and procedures.
- Manage user accounts, permissions, and access rights.
- Assist with system upgrades, deployments, and configuration changes.
- Troubleshoot and resolve complex technical issues.
- Document technical procedures, configurations, and solutions.
- Collaborate with internal IT teams and external service providers.
- Stay up-to-date with emerging technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in IT infrastructure support, with a focus on remote management.
- Strong knowledge of Windows Server, Linux, networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure).
- Proficiency with virtualization technologies (VMware, Hyper-V).
- Experience with monitoring tools (e.g., Nagios, Zabbix) and remote management software.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer - Cloud Infrastructure
1100 Al Malikiyah, Northern
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing cloud services provider, is seeking a dedicated and knowledgeable Technical Support Engineer to join their fully remote customer support team. This role is crucial for ensuring our clients receive timely and effective technical assistance for their cloud infrastructure needs. You will be the first point of contact for technical issues, diagnosing problems, and providing solutions to maintain high levels of customer satisfaction. As a remote-first organization, we foster a collaborative environment where you can leverage your expertise to support a global customer base. The ideal candidate possesses strong troubleshooting skills, a deep understanding of cloud technologies, and excellent communication abilities.
Responsibilities:
Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat regarding cloud services and infrastructure.
- Diagnose, troubleshoot, and resolve complex technical issues related to servers, networks, databases, and applications hosted on cloud platforms.
- Escalate unresolved issues to senior support engineers or relevant development teams, ensuring proper documentation and follow-up.
- Develop and maintain clear, concise technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Assist customers with account management, configuration, and best practice guidance for cloud services.
- Monitor system performance and proactively identify potential issues.
- Collaborate with engineering and product teams to provide feedback on product issues and improvements.
- Manage customer expectations and provide regular updates on issue resolution progress.
- Participate in on-call rotations to provide 24/7 support as needed.
- Continuously learn about new cloud technologies and product updates.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in technical support, preferably in a cloud or SaaS environment.
- Strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and common web applications.
- Experience with scripting languages (e.g., Bash, Python) for automation is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to remain calm and professional under pressure.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist - Cloud Infrastructure
715 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a fast-growing cloud solutions provider, is seeking a dedicated and technically proficient Technical Support Specialist to join their global helpdesk team. This role is fully remote, allowing you to provide critical support to clients experiencing issues with cloud infrastructure and services. You will be the first line of defense, ensuring swift resolution of technical problems and maintaining high levels of customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to and resolve technical support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot issues related to cloud computing platforms (e.g., AWS, Azure, GCP), servers, networks, and applications.
- Provide clear and concise instructions to users on how to resolve technical problems.
- Escalate complex issues to senior support engineers or relevant technical teams.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Maintain and update knowledge base articles and FAQs.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Monitor system performance and alert on potential issues.
- Assist with user account management and access control.
- Ensure adherence to service level agreements (SLAs).
- Participate in ongoing training to stay current with product updates and new technologies.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or IT helpdesk roles.
- Strong understanding of operating systems (Windows, Linux).
- Familiarity with cloud computing concepts and platforms (AWS, Azure, GCP).
- Knowledge of networking protocols (TCP/IP, DNS, DHCP).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- IT certifications (e.g., CompTIA A+, Network+, Cloud+) are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Lead - Cloud Infrastructure
1001 Manama, Capital
BHD100000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Lead to manage and elevate their cloud infrastructure support operations. This is a fully remote, critical role responsible for leading a team of support specialists and ensuring the smooth functioning of our client's cloud environments. You will be the primary point of contact for complex technical issues, providing Tier 3 support and resolving critical incidents. Your responsibilities will include developing and implementing support strategies, improving ticket resolution times, and enhancing customer satisfaction. You will work closely with engineering and operations teams to identify root causes of recurring issues and drive preventative measures. A deep understanding of cloud platforms (AWS, Azure, or GCP), networking concepts, operating systems (Linux/Windows), and virtualization technologies is essential. Experience with scripting languages (e.g., Python, Bash) for automation is highly desirable. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a proven ability to mentor and guide a technical support team. You must be adept at managing high-pressure situations and making sound technical decisions under tight deadlines. As a remote leader, exceptional organizational skills, self-discipline, and the ability to foster a collaborative team spirit from a distance are crucial. You will be responsible for maintaining support documentation, knowledge bases, and ensuring best practices are followed. This role offers the opportunity to shape the future of our client's technical support function and play a vital role in maintaining the reliability and performance of their cloud services. Join a forward-thinking company that values innovation and customer success.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer - Cloud Infrastructure
20421 Al Daih, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a skilled and proactive Technical Support Engineer to join their IT support team in **Budaiya, Northern, BH**. This role is crucial for ensuring the smooth operation and optimal performance of their cloud infrastructure and associated services. You will be responsible for diagnosing and resolving technical issues reported by users and system alerts, providing timely and effective solutions. This involves working with a range of technologies, including cloud platforms, networking equipment, and enterprise software.
The ideal candidate will have a strong foundation in IT support, with specialized knowledge of cloud environments (AWS, Azure, or GCP). You should possess excellent troubleshooting skills, with a systematic approach to problem-solving. Experience with scripting languages (e.g., Python, Bash) for automation and monitoring is highly advantageous. A customer-centric attitude is paramount, as you will be interacting directly with end-users, providing clear explanations and ensuring their satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with at least 3 years of relevant experience in technical support or systems administration, is required.
Key responsibilities will include:
The ideal candidate will have a strong foundation in IT support, with specialized knowledge of cloud environments (AWS, Azure, or GCP). You should possess excellent troubleshooting skills, with a systematic approach to problem-solving. Experience with scripting languages (e.g., Python, Bash) for automation and monitoring is highly advantageous. A customer-centric attitude is paramount, as you will be interacting directly with end-users, providing clear explanations and ensuring their satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with at least 3 years of relevant experience in technical support or systems administration, is required.
Key responsibilities will include:
- Providing Tier 2 and Tier 3 technical support for cloud-based applications and infrastructure.
- Diagnosing and resolving hardware, software, and network issues reported via ticketing system or direct contact.
- Monitoring system performance and proactively identifying potential problems.
- Implementing solutions and workarounds for recurring issues.
- Collaborating with development and operations teams to resolve complex technical challenges.
- Documenting technical issues, solutions, and procedures in a knowledge base.
- Assisting with the deployment and configuration of new systems and services.
- Providing guidance and training to junior support staff.
- Participating in on-call rotations to provide 24/7 support as needed.
- Contributing to the continuous improvement of support processes and tools.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer (Cloud Infrastructure)
111 Hamad Town, Northern
BHD70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Technical Support Engineer specializing in cloud infrastructure to join our fully remote support team. In this critical role, you will provide exceptional technical assistance to our clients, troubleshooting and resolving complex issues related to our cloud platforms and services. This is a fully remote position, allowing you to leverage your expertise and provide support from anywhere, contributing to a global customer base. You will be instrumental in ensuring customer satisfaction and maintaining the reliability of our cloud solutions.
Your primary responsibilities will include diagnosing and resolving technical problems reported by customers, ranging from connectivity issues and performance degradations to configuration errors and service outages. You will document all support interactions, troubleshooting steps, and resolutions accurately in our ticketing system. You will act as a liaison between customers and our engineering teams, escalating complex issues and providing detailed feedback for product improvement. This role requires a deep understanding of cloud computing concepts, including IaaS, PaaS, and SaaS, as well as experience with major cloud providers like AWS, Azure, or Google Cloud. You will also be involved in creating and updating technical documentation, knowledge base articles, and user guides to empower our customers.
The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. You should have hands-on experience with cloud infrastructure technologies, server administration (Linux/Windows), networking protocols, and scripting languages. Previous experience in a technical support or helpdesk role, preferably within a cloud services environment, is essential. Exceptional communication skills, both written and verbal, are required to effectively explain technical concepts to users of varying technical backgrounds. As this is a fully remote role, you must be a self-starter, highly organized, and capable of managing your workload efficiently while working independently. You should be adept at using remote support tools and collaborating effectively within a distributed team.
Key Responsibilities:
Your primary responsibilities will include diagnosing and resolving technical problems reported by customers, ranging from connectivity issues and performance degradations to configuration errors and service outages. You will document all support interactions, troubleshooting steps, and resolutions accurately in our ticketing system. You will act as a liaison between customers and our engineering teams, escalating complex issues and providing detailed feedback for product improvement. This role requires a deep understanding of cloud computing concepts, including IaaS, PaaS, and SaaS, as well as experience with major cloud providers like AWS, Azure, or Google Cloud. You will also be involved in creating and updating technical documentation, knowledge base articles, and user guides to empower our customers.
The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. You should have hands-on experience with cloud infrastructure technologies, server administration (Linux/Windows), networking protocols, and scripting languages. Previous experience in a technical support or helpdesk role, preferably within a cloud services environment, is essential. Exceptional communication skills, both written and verbal, are required to effectively explain technical concepts to users of varying technical backgrounds. As this is a fully remote role, you must be a self-starter, highly organized, and capable of managing your workload efficiently while working independently. You should be adept at using remote support tools and collaborating effectively within a distributed team.
Key Responsibilities:
- Provide Tier 2/3 technical support for cloud infrastructure issues.
- Troubleshoot and resolve complex technical problems for customers.
- Document all support activities, solutions, and customer interactions.
- Escalate issues to engineering teams with detailed diagnostic information.
- Develop and maintain technical documentation and knowledge base articles.
- Assist customers with configuration, deployment, and usage of cloud services.
- Monitor system performance and proactively identify potential issues.
- Collaborate with other support engineers and cross-functional teams.
- Ensure high levels of customer satisfaction through timely and effective support.
- Stay updated on cloud technologies and best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, system administration, or cloud engineering.
- Proven experience with cloud platforms (AWS, Azure, GCP).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP).
- Experience with operating systems (Linux, Windows Server).
- Excellent troubleshooting and analytical skills.
- Outstanding verbal and written communication abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Customer-centric mindset and a passion for technology.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer - Network Infrastructure
9090 Hamad Town, Northern
BHD5200 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a knowledgeable and proactive Technical Support Engineer specializing in network infrastructure. This hybrid role offers flexibility, blending remote work with essential in-office collaboration. The Technical Support Engineer will be responsible for providing high-level technical assistance and troubleshooting for our client's network systems and related hardware/software. Your primary duties will include responding to support tickets, diagnosing and resolving complex network issues, and implementing solutions to ensure network stability and performance. You will also play a key role in documenting technical procedures, maintaining network configurations, and assisting with system upgrades and implementations. The ideal candidate will possess a strong understanding of networking protocols (TCP/IP, DNS, DHCP), routing, switching, firewalls, and VPN technologies. Experience with various operating systems and network monitoring tools is highly desirable. Excellent problem-solving, analytical, and communication skills are essential, along with the ability to work effectively under pressure and manage multiple priorities. We are looking for a dedicated individual committed to delivering exceptional technical support and ensuring seamless network operations for our client. This role is integral to maintaining the operational integrity of our client's technological backbone, with a focus on network infrastructure in Hamad Town, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist - IT Infrastructure
3012 Isa Town, Northern
BHD1200 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Technical Support Specialist to manage and resolve IT-related issues for their growing user base. This role is based in Isa Town, Southern, BH , with a hybrid work model that allows for a balance between in-office responsibilities and remote work flexibility. You will be the primary point of contact for all technical support requests, troubleshooting hardware, software, and network problems. Responsibilities include diagnosing and resolving issues reported via phone, email, or ticketing system, providing step-by-step technical assistance, and escalating complex problems to senior IT staff when necessary. You will also be responsible for installing, configuring, and maintaining computer systems, software applications, and network equipment. Maintaining accurate records of support requests, system configurations, and inventory is essential. A proactive approach to identifying and addressing potential IT issues before they impact users is highly valued. You will contribute to the development and implementation of IT policies and procedures, and assist in user training. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite, G Suite), and network protocols. Experience with cloud platforms (Azure, AWS) and mobile device management is a plus. Excellent problem-solving skills, patience, and a customer-centric attitude are paramount. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, along with 2-3 years of experience in a technical support role, is required. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous. This role offers a fantastic opportunity to grow within an IT department and make a tangible difference in user experience.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist - Cloud Infrastructure
901 Al Muharraq
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proactive and technically adept Technical Support Specialist to manage and resolve complex issues within their cloud infrastructure environment. Based in our bustling office in Sitra, Capital, BH , you will be the first line of defense for our valued customers, providing exceptional support and ensuring the smooth operation of their services. This role requires a strong understanding of cloud platforms, operating systems, and network troubleshooting, combined with outstanding customer service skills. You will work closely with engineering teams to identify root causes and implement long-term solutions.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve hardware, software, and network issues related to cloud services.
- Provide clear and concise guidance to customers on product usage and troubleshooting steps.
- Escalate complex issues to Tier 2/3 support or relevant engineering teams with detailed information.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Monitor system performance and proactively identify potential issues.
- Collaborate with development and operations teams to provide feedback on product issues and improvements.
- Assist in the testing and rollout of new software updates and features.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Proven experience in technical support, helpdesk, or a similar customer-facing IT role.
- Solid understanding of cloud computing concepts (AWS, Azure, GCP) and virtualization technologies.
- Proficiency in troubleshooting operating systems (Windows, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, firewalls).
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Customer-centric mindset with a passion for helping others.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
9