1 863 Dba IT Technical Support jobs in Bahrain
Customer Support Specialist
902 BH Hamad Town, Northern
BHD35000 Annually
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-centric Customer Support Specialist to join their remote team. This role is essential for ensuring client satisfaction by providing timely, accurate, and friendly assistance to users of our software products. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and guiding users through product features. The ideal candidate possesses excellent communication skills and a passion for helping others.
Responsibilities:
Qualifications:
Join our customer-focused team remotely and make a difference from Hamad Town, Northern, BH .
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Provide technical assistance and troubleshooting for software-related issues.
- Guide users through product functionalities and features, offering clear and concise explanations.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to higher-level support or development teams.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- Identify trends in customer inquiries and feedback to suggest product improvements.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Follow communication protocols, guidelines, and policies.
- Contribute to team goals by accomplishing related results as needed.
- Proactively identify opportunities to enhance the customer experience.
- Stay up-to-date with product updates and new features.
- Collaborate with internal teams to ensure customer needs are met.
- Manage customer expectations and provide follow-up communication.
- Handle customer complaints with empathy and professionalism.
Qualifications:
- High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-first attitude.
- Ability to multitask and manage time effectively in a remote environment.
- Proficiency in using helpdesk software and CRM systems.
- Familiarity with software applications and troubleshooting common technical issues.
- Ability to work independently and as part of a remote team.
- Adaptability to changing processes and technologies.
- A passion for technology and helping users succeed.
- Experience in the software industry is a plus.
Join our customer-focused team remotely and make a difference from Hamad Town, Northern, BH .
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0
Customer Support Lead
10502 Saar, Northern
BHD22 Hourly
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Our client is looking for a dedicated and customer-focused Customer Support Lead to manage and enhance their customer service operations in Saar, Northern, BH . This role is responsible for overseeing a team of customer support representatives, ensuring high levels of customer satisfaction, and resolving complex customer issues efficiently. The ideal candidate will have excellent communication and leadership skills, a deep understanding of customer service best practices, and a passion for delivering exceptional customer experiences. You will be the primary point of contact for escalated customer inquiries and will work to improve customer support processes and protocols.
Key responsibilities include training and mentoring customer support staff, monitoring team performance, and setting performance goals. You will handle escalated customer complaints, troubleshoot technical issues, and provide solutions that meet customer needs. The Customer Support Lead will also be responsible for analyzing customer feedback, identifying trends in customer issues, and recommending improvements to products or services. You will ensure that the support team adheres to service level agreements (SLAs) and maintains a high standard of professionalism in all interactions.
This role requires strong organizational skills to manage daily operations, assign tasks, and ensure efficient workflow within the support team. You will be responsible for maintaining up-to-date customer support documentation and knowledge base articles. The ability to empathize with customers, remain calm under pressure, and find effective solutions is paramount. We are seeking an individual who is proactive in identifying opportunities to improve the customer experience and contribute to customer retention. Excellent communication skills are essential for liaising with other departments and escalating issues as needed. This is an excellent opportunity for someone looking to take on more responsibility and lead a high-performing customer support team.
Qualifications:
Key responsibilities include training and mentoring customer support staff, monitoring team performance, and setting performance goals. You will handle escalated customer complaints, troubleshoot technical issues, and provide solutions that meet customer needs. The Customer Support Lead will also be responsible for analyzing customer feedback, identifying trends in customer issues, and recommending improvements to products or services. You will ensure that the support team adheres to service level agreements (SLAs) and maintains a high standard of professionalism in all interactions.
This role requires strong organizational skills to manage daily operations, assign tasks, and ensure efficient workflow within the support team. You will be responsible for maintaining up-to-date customer support documentation and knowledge base articles. The ability to empathize with customers, remain calm under pressure, and find effective solutions is paramount. We are seeking an individual who is proactive in identifying opportunities to improve the customer experience and contribute to customer retention. Excellent communication skills are essential for liaising with other departments and escalating issues as needed. This is an excellent opportunity for someone looking to take on more responsibility and lead a high-performing customer support team.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or support roles.
- Previous experience in a lead or supervisory role within customer support is required.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and customer support ticketing systems.
- Strong understanding of customer service principles and best practices.
- Ability to handle customer escalations effectively.
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Customer Support Specialist
26131 Askar, Southern
BHD45000 Annually
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Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Tubli, Capital, BH. This role is integral to providing exceptional assistance and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, resolving complaints, processing orders, and providing product information. This position requires the ability to handle high volumes of customer interactions with professionalism and efficiency.
Key Responsibilities:
Qualifications:
This is a great opportunity to grow your career in customer service within a supportive team environment.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple communication channels (phone, email, chat).
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues and technical problems effectively.
- Process customer orders, forms, applications, and requests.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate internal teams.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Educate customers on product features and benefits.
- Contribute to team efforts by accomplishing related results as needed.
- Maintain a high level of customer satisfaction by providing excellent service.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support or relevant experience, preferably in a technical or product support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with computers and common software applications.
- Patience and empathy when dealing with customers.
- Ability to remain calm and professional under pressure.
- Experience with CRM software is a plus.
- Strong desire to help customers and provide an outstanding experience.
This is a great opportunity to grow your career in customer service within a supportive team environment.
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2
Customer Support Lead
341 Riffa, Southern
BHD75000 Annually
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Job Description
Our client is seeking a motivated and experienced Customer Support Lead to manage and enhance our customer service operations. This leadership role is vital for ensuring our customers receive timely, accurate, and helpful support across all channels. You will be responsible for leading a team of customer service representatives, setting performance standards, and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have a strong background in customer service management, excellent communication and interpersonal skills, and a deep understanding of customer support best practices. You will handle escalated customer issues, train and mentor support staff, and collaborate with other departments to resolve customer concerns. Your ability to analyze customer feedback, identify trends, and drive process improvements will be essential for this role. This position requires a blend of leadership, problem-solving, and customer-centricity.
Key Responsibilities:
Qualifications:
Join our dedicated Customer Service team in Riffa, Southern, BH . We offer a competitive salary, comprehensive benefits, and opportunities for career growth.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Set performance goals and monitor team performance, providing regular feedback.
- Develop and implement customer service policies and procedures.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Monitor customer interactions to ensure quality and adherence to standards.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with product and engineering teams to address customer issues and suggestions.
- Manage customer support tools and technologies.
- Develop and maintain knowledge base articles and support documentation.
- Ensure customer satisfaction and foster customer loyalty.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven experience in managing customer support teams and improving customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer support software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and generate reports on customer service performance.
- Experience in training and coaching staff.
- Adaptability and ability to thrive in a fast-paced environment.
Join our dedicated Customer Service team in Riffa, Southern, BH . We offer a competitive salary, comprehensive benefits, and opportunities for career growth.
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3
Customer Support Lead
2007 Northern, Northern
BHD55000 Annually
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Job Description
Our client, a rapidly expanding technology firm, is seeking a proactive and experienced Customer Support Lead to manage and enhance their customer service operations based in Shakhura, Northern, BH . This role involves leading a team of support specialists, ensuring timely and effective resolution of customer inquiries, and implementing strategies to improve overall customer satisfaction. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional support.
Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to take on a leadership role and make a significant impact on customer satisfaction and retention. If you are a natural leader with a passion for helping customers, we encourage you to apply.
Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performance work environment.
- Oversee the daily operations of the customer support department, ensuring adherence to service level agreements (SLAs) and quality standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer support policies, procedures, and best practices.
- Monitor customer support channels (phone, email, chat, social media) to ensure prompt response times and high-quality interactions.
- Analyze customer feedback and support data to identify trends, pain points, and opportunities for service improvement.
- Collaborate with product and engineering teams to communicate customer feedback and drive product enhancements.
- Prepare regular reports on team performance, customer satisfaction metrics, and key support issues for management.
- Manage scheduling and staffing to ensure adequate coverage across all support channels.
- Contribute to the development of self-service resources, such as FAQs and knowledge base articles.
- Ensure the team is proficient in using support software and tools.
- Champion a customer-centric approach throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Experience in developing support documentation and knowledge bases.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adaptability and willingness to learn new technologies and processes.
- Customer-focused mindset with a passion for service excellence.
This is an excellent opportunity for a dedicated professional to take on a leadership role and make a significant impact on customer satisfaction and retention. If you are a natural leader with a passion for helping customers, we encourage you to apply.
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4
Customer Support Specialist
604 Hamala, Northern
BHD22 Hourly
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Job Description
We are looking for a dedicated and customer-focused Customer Support Specialist to join our team in **Sanad, Capital, BH**. As a frontline representative of our company, you will be responsible for providing exceptional support to our valued customers across various communication channels, including phone, email, and live chat. The ideal candidate is a patient, empathetic, and efficient problem-solver with excellent communication skills. You will handle customer inquiries, troubleshoot issues, process requests, and ensure customer satisfaction through prompt and accurate resolutions. Your role is vital in maintaining our reputation for outstanding customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot technical problems and guide customers through solutions.
- Process customer requests, such as order changes, returns, and account updates.
- Document customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Gather customer feedback and contribute to service improvement initiatives.
- Maintain a high level of product knowledge and company policies.
- Adhere to all company guidelines and customer service standards.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathize with customers.
- Proficiency in using computer systems and CRM software.
- Ability to multitask and manage time effectively.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Patience and a positive attitude when interacting with customers.
- Ability to work collaboratively in a team environment.
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5
Customer Support Lead
2663 Manama, Capital
BHD65000 Annually
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Job Description
Our client is a growing organization that prides itself on delivering exceptional customer service. We are seeking a dedicated and experienced Customer Support Lead to manage our customer service operations in Manama, Capital, BH . This role is crucial for maintaining high standards of customer satisfaction, resolving complex client issues, and leading a team of customer support representatives. The ideal candidate will have a proven track record in customer service management, excellent communication skills, and a deep understanding of customer support best practices. You will be responsible for training, mentoring, and motivating the support team, ensuring they are equipped to handle customer inquiries efficiently and empathetically. Your duties will include developing and implementing customer service policies and procedures, monitoring team performance, and identifying areas for improvement. You will also be involved in handling escalated customer complaints and providing timely resolutions. This position requires strong leadership abilities, problem-solving skills, and a commitment to fostering a positive customer experience. You will work closely with other departments to ensure seamless customer interactions and to address systemic issues that may affect customer satisfaction. The ability to analyze customer feedback and translate it into actionable improvements is essential. We are looking for a proactive individual who can inspire a team to go above and beyond for our customers. This role offers a significant opportunity to shape the customer service strategy and contribute to the overall success of the company. Responsibilities:
- Lead and manage the customer support team to ensure high levels of service.
- Train, coach, and mentor customer support representatives.
- Develop and implement customer service policies and procedures.
- Handle escalated customer inquiries and resolve complex issues promptly.
- Monitor team performance metrics and provide regular feedback.
- Analyze customer feedback and identify trends to improve service delivery.
- Collaborate with other departments to resolve customer issues effectively.
- Ensure adherence to service level agreements (SLAs).
- Maintain a deep understanding of company products and services.
- Contribute to the development of knowledge base articles and support documentation.
- Bachelor's degree in Business Administration or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and techniques.
- Experience with CRM software and customer support ticketing systems.
- Ability to handle stressful situations and resolve conflicts effectively.
- Proficiency in using various communication channels (phone, email, chat).
- Strong organizational and time management skills.
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6
Customer Support Specialist
11898 Bilad Al Qadeem, Capital
BHD30000 Annually
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Job Description
Our client is looking for a dedicated Customer Support Specialist to join their team in **Salmabad, Northern, BH**. This role offers a hybrid work model, providing flexibility and work-life balance. You will be the primary point of contact for customer inquiries, providing exceptional service and support via phone, email, and chat. Your responsibilities will include resolving customer issues, answering product-related questions, processing orders and returns, and escalating complex problems to the appropriate departments. Key duties involve maintaining accurate customer records, adhering to service level agreements, and contributing to a positive customer experience. We are seeking individuals with excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is preferred, along with proficiency in using customer support software. A high school diploma or equivalent is required; further education is a plus. You should be a team player with the ability to manage multiple tasks efficiently. Join a company that values customer satisfaction and offers a supportive team environment with opportunities for growth.
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7
Customer Support Specialist
4567 Northern, Northern
BHD25 Hourly
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Job Description
Our client is a rapidly expanding tech company looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team. This hybrid role offers a blend of remote flexibility and in-office collaboration in Shakhura, Northern, BH . You will be the primary point of contact for customers, providing timely and effective assistance across multiple channels, including phone, email, and chat. The ideal candidate is passionate about delivering exceptional customer experiences, possesses excellent communication skills, and enjoys problem-solving.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries and resolving issues promptly and professionally via phone, email, and live chat.
- Troubleshooting technical problems and guiding customers through solutions in a clear and understandable manner.
- Documenting customer interactions, feedback, and reported issues accurately in the CRM system.
- Escalating complex issues to appropriate internal teams when necessary and following up to ensure resolution.
- Proactively identifying opportunities to improve customer satisfaction and service processes.
- Educating customers on product features, functionalities, and best practices.
- Gathering customer feedback and relaying it to product development and management teams for service enhancement.
- Maintaining a high level of product knowledge to effectively assist customers.
- Adhering to established service level agreements (SLAs) and key performance indicators (KPIs).
- Contributing to a positive and collaborative team environment.
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8
Customer Support Specialist
777 Askar, Southern
BHD45000 Annually
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Job Description
Our client, a leading provider of innovative software solutions, is looking for an empathetic and efficient Customer Support Specialist to join our growing team. This fully remote role is perfect for individuals passionate about helping customers and ensuring their satisfaction with our products and services. You will be the first point of contact for customer inquiries, providing timely and effective solutions through various communication channels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to software functionality, account management, and billing.
- Provide clear and concise guidance on product features and usage.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams for resolution.
- Identify trends in customer inquiries and feedback, providing insights to improve products and services.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Build positive relationships with customers by delivering exceptional service.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company policies and procedures for customer support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Achieve key performance indicators (KPIs) for customer satisfaction and response times.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in a software or tech environment.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Basic understanding of software applications and technology.
- Reliable internet connection and a dedicated workspace for remote work.
- Must be comfortable working remotely and adhering to remote work policies.
This advertiser has chosen not to accept applicants from your region.
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