3 251 Digital Retail jobs in Bahrain
E-commerce Operations Manager - Digital Retail Growth
23467 Manama, Capital
BHD90000 Annually
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Job Description
Our client is seeking a strategic E-commerce Operations Manager to drive growth and efficiency for their online retail business in Manama, Capital, BH . This role is crucial for overseeing the entire e-commerce operational lifecycle, from website management and order fulfillment to customer service and digital marketing integration. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing strategies, and logistics, coupled with excellent analytical and project management skills. You will be responsible for optimizing the online customer experience, ensuring smooth order processing, and leveraging data to identify opportunities for expansion and improvement. This position requires a proactive, detail-oriented individual with a passion for e-commerce and digital innovation.
Key Responsibilities:
Key Responsibilities:
- Managing the day-to-day operations of the e-commerce platform, including website content updates, product listings, and promotional campaigns.
- Overseeing order processing, fulfillment, shipping, and returns to ensure timely and accurate delivery.
- Collaborating with marketing teams to execute digital marketing strategies, including SEO, SEM, social media marketing, and email campaigns.
- Analyzing website performance metrics, sales data, and customer behavior to identify trends and optimize conversion rates.
- Managing inventory levels and coordinating with suppliers and logistics partners to ensure product availability.
- Developing and implementing strategies to enhance the online customer experience and drive customer loyalty.
- Troubleshooting and resolving technical issues related to the e-commerce platform and integrations.
- Monitoring competitor activities and industry trends to identify new opportunities for growth.
- Managing the e-commerce budget and ensuring profitability.
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0
Customer Experience Associate
Manama, Capital
Calo Inc.
Posted 6 days ago
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Job Description
About Calo
Role Overview
What you’ll be working on
Ideal Candidate
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role Overview
We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.
What you’ll be working on
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
- Onboarding customers to kick-off their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
Ideal Candidate
- Previous experience working in a customer service role for a minimum of 1 year
- Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
- Passionate about problem solving; you get satisfaction from making people’s lives better
- A people’s person by nature
- Have a deep sense of empathy & drive to resolve customer issues
- Maintain a calm demeanor when facing challenges or stressful situations
- Ability to organize your time efficiently, and complete tasks in a timely manner
- Interested in working on shift basis
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1
Customer Experience Associate
Calo Inc
Posted 10 days ago
Job Viewed
Job Description
About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role Overview
We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.
What you’ll be working on
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
- Onboarding customers to kick-off their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
Ideal Candidate
- Previous experience working in a customer service role for a minimum of 1 year
- Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
- Passionate about problem solving; you get satisfaction from making people’s lives better
- A people’s person by nature
- Have a deep sense of empathy & drive to resolve customer issues
- Maintain a calm demeanor when facing challenges or stressful situations
- Ability to organize your time efficiently, and complete tasks in a timely manner
- Interested in working on shift basis
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Lead
103 Seef, Capital
BHD70000 Annually
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Posted today
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Job Description
Our client, a dynamic e-commerce platform, is looking for a strategic and customer-focused Customer Experience Lead to join their team in Seef, Capital, BH . This hybrid role is designed for individuals who excel in both collaborative office environments and remote flexibility. As the Customer Experience Lead, you will be instrumental in shaping and enhancing the overall customer journey across all touchpoints. Your responsibilities will include analyzing customer feedback, identifying areas for improvement, and implementing strategies to boost customer satisfaction and loyalty. You will work closely with marketing, sales, and product development teams to ensure a consistent and positive brand experience. This involves developing and managing customer support initiatives, creating engaging customer communications, and overseeing loyalty programs. The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with at least 5 years of experience in customer experience management, customer service management, or a related role. Proven experience in developing and executing customer experience strategies is essential. Strong analytical skills, a deep understanding of customer journey mapping, and excellent communication and leadership abilities are required. Experience with CRM software and customer feedback platforms is highly beneficial. Join our client in Seef, Capital, BH to lead initiatives that create exceptional customer experiences and drive business growth.
This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Specialist
704, Busaiteen Busaiteen, Muharraq
BHD40000 Annually
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Job Description
Our client is looking for a Customer Experience Specialist to enhance customer interactions and satisfaction in **Busaiteen, Muharraq, BH**. This role is pivotal in understanding customer needs and implementing strategies to improve the overall customer journey. The specialist will analyze customer feedback, identify pain points, and collaborate with various departments to implement solutions that foster loyalty and retention. You will be responsible for developing and executing customer engagement programs, monitoring customer satisfaction metrics, and reporting on key findings. The ideal candidate is passionate about customer advocacy, possesses strong analytical and problem-solving skills, and has a keen eye for detail. Excellent communication and presentation skills are essential for effectively conveying insights and recommendations.
Key responsibilities include conducting customer surveys, analyzing feedback data from various sources (e.g., NPS scores, reviews), and identifying trends. You will work closely with product, marketing, and sales teams to ensure a consistent and positive customer experience across all touchpoints. This role requires a creative approach to problem-solving and the ability to translate data into actionable insights. A Bachelor's degree in Marketing, Business, Psychology, or a related field is preferred. Prior experience in customer experience, customer success, or a similar role is highly advantageous. Familiarity with CX management software and analytics tools is a plus. The ability to work collaboratively in a hybrid environment is essential, with a balance of remote work and in-office interaction. Join our client's team and make a tangible difference in how customers perceive and interact with their brand.
Key Responsibilities:
Key responsibilities include conducting customer surveys, analyzing feedback data from various sources (e.g., NPS scores, reviews), and identifying trends. You will work closely with product, marketing, and sales teams to ensure a consistent and positive customer experience across all touchpoints. This role requires a creative approach to problem-solving and the ability to translate data into actionable insights. A Bachelor's degree in Marketing, Business, Psychology, or a related field is preferred. Prior experience in customer experience, customer success, or a similar role is highly advantageous. Familiarity with CX management software and analytics tools is a plus. The ability to work collaboratively in a hybrid environment is essential, with a balance of remote work and in-office interaction. Join our client's team and make a tangible difference in how customers perceive and interact with their brand.
Key Responsibilities:
- Develop and implement strategies to improve customer experience.
- Analyze customer feedback and data to identify areas for improvement.
- Monitor customer satisfaction metrics and key performance indicators.
- Collaborate with cross-functional teams to enhance customer journeys.
- Design and manage customer engagement initiatives.
- Create reports and presentations on customer experience insights.
- Act as a customer advocate within the organization.
- Troubleshoot and resolve customer-related issues that impact experience.
- Stay updated on customer experience best practices and industry trends.
- Ensure consistency in brand messaging and service delivery.
This advertiser has chosen not to accept applicants from your region.
4
Customer Experience Manager
2070 Zallaq, Southern
BHD65000 Annually
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Posted today
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Job Description
Our client is looking for a dedicated and customer-centric Customer Experience Manager to oversee and enhance client interactions within the customer service and helpdesk domain. This role is vital for ensuring seamless support, fostering customer loyalty, and driving continuous improvement in service delivery. The ideal candidate will have a proven ability to manage a support team, develop effective customer service strategies, and resolve complex client issues with efficiency and empathy. You will be responsible for setting performance benchmarks, training staff, and implementing best practices to elevate the overall customer journey.
Key Responsibilities:
Qualifications: A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 4-6 years of experience in customer service management, call center operations, or helpdesk supervision is required. Demonstrated leadership abilities and experience managing a team are essential. Strong understanding of customer relationship management (CRM) principles and tools is a must. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. The ability to remain calm and effective under pressure is highly valued. This is an on-site position located in Zallaq, Southern, BH , requiring full-time presence to effectively lead the customer service operations.
Key Responsibilities:
- Develop and implement customer service policies and procedures to improve satisfaction and retention.
- Manage and mentor the customer support team, providing training, coaching, and performance evaluations.
- Oversee daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
- Analyze customer feedback and service data to identify areas for improvement and implement corrective actions.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve product/service offerings.
- Establish and track key performance indicators (KPIs) for customer service effectiveness.
- Handle escalated customer complaints and complex issues with professionalism and skill.
- Ensure the efficient use of CRM and helpdesk software to manage customer interactions.
- Create and maintain customer service documentation and knowledge base articles.
Qualifications: A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 4-6 years of experience in customer service management, call center operations, or helpdesk supervision is required. Demonstrated leadership abilities and experience managing a team are essential. Strong understanding of customer relationship management (CRM) principles and tools is a must. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. The ability to remain calm and effective under pressure is highly valued. This is an on-site position located in Zallaq, Southern, BH , requiring full-time presence to effectively lead the customer service operations.
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Manager
700 Zallaq, Southern
BHD5000 month
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Posted today
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Job Description
Our client, a rapidly growing customer-centric organization, is looking for an experienced and passionate Customer Experience Manager to lead their support operations in **Zallaq, Southern, BH**. This role is crucial in shaping and enhancing the overall customer journey, ensuring exceptional service delivery across all touchpoints. You will be responsible for developing and implementing customer service strategies, managing the customer support team, and optimizing support processes to improve customer satisfaction and loyalty. Key duties include setting performance metrics, training and motivating the support staff, and handling escalated customer issues with professionalism and efficiency. You will analyze customer feedback and data to identify areas for improvement and proactively implement solutions. This position requires a deep understanding of customer service best practices, strong leadership capabilities, and a data-driven approach to problem-solving. The ability to collaborate effectively with cross-functional teams, such as marketing, sales, and product development, is essential to ensure a cohesive customer experience. We are seeking an individual who is empathetic, possesses excellent communication skills, and is dedicated to fostering a positive and supportive work environment. A minimum of 4 years of experience in customer service management or a similar role is required. A Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred. Familiarity with CRM systems and customer service software is essential. If you are passionate about creating outstanding customer experiences and driving customer success, we encourage you to apply.
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6
Customer Experience Manager
12349 Busaiteen, Muharraq
BHD80000 Annually
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Job Description
Our client, a leading service provider, is looking for a strategic and customer-centric Customer Experience Manager to enhance and optimize the overall customer journey. This hybrid role offers the flexibility to work from home and our office in A'ali, Northern, BH . The Customer Experience Manager will be responsible for designing, implementing, and managing initiatives that improve customer satisfaction, loyalty, and retention across all touchpoints. You will analyze customer feedback, identify pain points, and develop data-driven strategies to create seamless and positive customer interactions.
Key responsibilities include mapping the customer journey, identifying key moments of truth, and developing actionable insights for improvement. You will collaborate with various departments, including marketing, sales, product development, and customer support, to ensure a consistent and exceptional customer experience. The Manager will also oversee the implementation of customer feedback systems, conduct customer research, and present findings and recommendations to senior management. Developing and implementing customer loyalty programs and strategies to foster brand advocacy will be a key focus. The ideal candidate will possess a Bachelor's degree in Marketing, Business Administration, Psychology, or a related field, with a strong understanding of customer experience principles and best practices. A minimum of 5-7 years of experience in customer experience, customer success, or a related field is required, with proven experience in managing customer feedback programs and driving customer-centric initiatives. Excellent analytical, communication, and interpersonal skills are essential. The ability to influence stakeholders and champion the customer voice within the organization is crucial. Join our client and help shape outstanding customer experiences in A'ali, Northern, BH .
Key responsibilities include mapping the customer journey, identifying key moments of truth, and developing actionable insights for improvement. You will collaborate with various departments, including marketing, sales, product development, and customer support, to ensure a consistent and exceptional customer experience. The Manager will also oversee the implementation of customer feedback systems, conduct customer research, and present findings and recommendations to senior management. Developing and implementing customer loyalty programs and strategies to foster brand advocacy will be a key focus. The ideal candidate will possess a Bachelor's degree in Marketing, Business Administration, Psychology, or a related field, with a strong understanding of customer experience principles and best practices. A minimum of 5-7 years of experience in customer experience, customer success, or a related field is required, with proven experience in managing customer feedback programs and driving customer-centric initiatives. Excellent analytical, communication, and interpersonal skills are essential. The ability to influence stakeholders and champion the customer voice within the organization is crucial. Join our client and help shape outstanding customer experiences in A'ali, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
7
Customer Experience Manager
1010 Bilad Al Qadeem, Capital
BHD95000 Annually
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Job Description
Our client is seeking a visionary and results-oriented Customer Experience Manager to orchestrate and elevate the customer journey in Sitra, Capital, BH . This pivotal role is responsible for designing, implementing, and optimizing strategies that ensure unparalleled customer satisfaction and loyalty. The ideal candidate possesses a deep understanding of customer behavior, a passion for service excellence, and a proven ability to lead cross-functional teams towards customer-centric goals.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Map and analyze the entire customer journey, identifying key touchpoints and opportunities for enhancement.
- Implement and manage customer feedback mechanisms (surveys, reviews, NPS) and translate insights into actionable improvements.
- Oversee customer service operations, ensuring adherence to service level agreements and quality standards.
- Collaborate with marketing, sales, and product teams to ensure a consistent and positive customer experience across all channels.
- Develop and deliver customer service training programs for front-line staff.
- Manage customer retention initiatives and loyalty programs.
- Utilize data analytics to track customer satisfaction metrics, identify trends, and report on performance.
- Champion a customer-centric culture throughout the organization.
- Stay current with industry best practices and emerging trends in customer experience management.
- Bachelor's degree in Marketing, Business, or a related field.
- Minimum of 7 years of experience in customer experience management, customer service leadership, or a related role.
- Proven track record of successfully designing and implementing customer experience strategies.
- Strong understanding of customer journey mapping, user experience (UX) principles, and data analytics.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in CRM software and customer feedback platforms.
- Ability to influence and collaborate effectively with stakeholders at all levels.
- Strategic thinking and problem-solving capabilities.
- Experience in developing and managing customer loyalty programs.
This advertiser has chosen not to accept applicants from your region.
8
Customer Experience Manager
22789 Hamad Town, Northern
BHD80000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking an experienced and customer-focused Customer Experience Manager to enhance and elevate the customer journey in Hamad Town, Northern, BH . This strategic role is responsible for developing and implementing initiatives that improve customer satisfaction, loyalty, and overall experience across all touchpoints. You will lead a team of customer service professionals and collaborate with various departments to ensure a cohesive and exceptional customer interaction.
Key responsibilities include analyzing customer feedback, market trends, and key performance indicators to identify areas for improvement in customer service processes and policies. You will design and implement strategies to enhance customer engagement, resolve complaints efficiently, and build strong, lasting customer relationships. This involves overseeing the customer support function, setting service standards, and ensuring the team is equipped with the necessary training and tools. You will also work with marketing and product development teams to ensure a consistent and positive brand experience. Developing and managing customer loyalty programs, and using data analytics to measure the impact of customer experience initiatives will be crucial. Your goal is to drive customer advocacy and create a world-class service reputation.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, Communications, or a related field. A Master's degree or relevant professional certifications are a plus. A minimum of 7 years of experience in customer service management, customer experience, or a related field, with a proven track record of improving customer satisfaction and loyalty, is required. Strong understanding of customer relationship management (CRM) principles and technologies is essential. Excellent leadership, communication, analytical, and problem-solving skills are paramount. Experience in the e-commerce or retail sector is highly desirable. The ability to analyze data, translate insights into actionable strategies, and manage cross-functional projects is critical. A passion for delivering outstanding customer service and a commitment to creating memorable customer experiences will define your success in this role.
Key responsibilities include analyzing customer feedback, market trends, and key performance indicators to identify areas for improvement in customer service processes and policies. You will design and implement strategies to enhance customer engagement, resolve complaints efficiently, and build strong, lasting customer relationships. This involves overseeing the customer support function, setting service standards, and ensuring the team is equipped with the necessary training and tools. You will also work with marketing and product development teams to ensure a consistent and positive brand experience. Developing and managing customer loyalty programs, and using data analytics to measure the impact of customer experience initiatives will be crucial. Your goal is to drive customer advocacy and create a world-class service reputation.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, Communications, or a related field. A Master's degree or relevant professional certifications are a plus. A minimum of 7 years of experience in customer service management, customer experience, or a related field, with a proven track record of improving customer satisfaction and loyalty, is required. Strong understanding of customer relationship management (CRM) principles and technologies is essential. Excellent leadership, communication, analytical, and problem-solving skills are paramount. Experience in the e-commerce or retail sector is highly desirable. The ability to analyze data, translate insights into actionable strategies, and manage cross-functional projects is critical. A passion for delivering outstanding customer service and a commitment to creating memorable customer experiences will define your success in this role.
This advertiser has chosen not to accept applicants from your region.
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