255 Ecommerce Assistant jobs in Bahrain
E-commerce Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Provide information about products, services, orders, and shipping status.
- Troubleshoot and resolve customer complaints, issues, and concerns in a timely and effective manner.
- Process returns, exchanges, and refunds according to company policy.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and feedback to suggest improvements in products or services.
- Collaborate with other departments, such as sales and logistics, to ensure seamless customer experience.
- Strive to exceed customer expectations and build strong customer loyalty.
- Contribute to the development and maintenance of customer support documentation and FAQs.
- Proactively seek opportunities to improve customer service processes and efficiency.
- Handle sensitive customer information with discretion and confidentiality.
- Proven experience in customer service, preferably in an e-commerce environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a calm demeanor when dealing with difficult situations.
- Proficiency with customer relationship management (CRM) software and helpdesk platforms.
- Ability to multitask and manage time effectively in a remote work setting.
- Strong internet connection and a dedicated, quiet workspace.
- Familiarity with online retail platforms and processes.
- Empathy and a genuine desire to help customers.
- Ability to work independently and as part of a virtual team.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is advantageous.
Remote E-commerce Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
- Responding to customer inquiries via email, live chat, and social media platforms.
- Resolving customer issues related to orders, shipping, returns, and product information in a timely and efficient manner.
- Providing accurate product information and recommendations.
- Processing returns, exchanges, and refunds according to company policy.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining customer satisfaction by offering personalized support and going the extra mile.
- Documenting all customer interactions and resolutions in our CRM system.
- Identifying trends in customer inquiries and providing feedback to improve products and services.
- Contributing to the creation and updating of FAQs and help center articles.
- Collaborating with the e-commerce team to ensure a seamless customer journey.
Remote E-commerce Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer issues related to orders, shipping, returns, and product concerns.
- Provide detailed product information and guidance to customers.
- Process returns, exchanges, and refunds according to company policy.
- Troubleshoot basic website navigation and order placement issues.
- Escalate complex issues to appropriate departments for resolution.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the development of FAQ content and customer support resources.
- Identify trends in customer inquiries to provide feedback for service improvement.
- Collaborate with the e-commerce and marketing teams to ensure consistent brand messaging.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, preferably in an e-commerce or retail environment.
- Excellent written and verbal communication skills.
- Proficiency in using customer support software and CRM systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage workload effectively in a remote setting.
- Familiarity with online shopping platforms and common e-commerce terminology.
- A quiet, dedicated home office space with reliable internet connectivity.
- Availability to work flexible shifts as needed to cover customer service hours.
customer service
Posted today
Job Viewed
Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Pay: BD2, BD2, per month
Application Question(s):
- ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Bangla (Required)
Customer Service Executive
Posted 23 days ago
Job Viewed
Job Description
Overview
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Responsibilities- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 26 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrBe The First To Know
About the latest Ecommerce assistant Jobs in Bahrain !
Customer Service Representative
Posted 5 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
Customer Service Coordinator
Posted today
Job Viewed
Job Description
· Good in computer skills
· Good English language
Good communication skills (oral & written)
Job Type: Full-time