What Jobs are available for Employee Services in Bahrain?

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Responsibilities of the role:

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

Areas of Knowledge, Qualification and Experience

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and/or French speaker a plus

JOB PURPOSE

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  
• Cross-sell and/or up-sell services to passengers.
  
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
  

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma
  

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

• Ability to work calmly under pressure.
  
• Basic administrative skills
  
• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  
• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
  

Job Description
What you'll do

The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities
Responsible for timely renewals for customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Responsibilities
What we are looking for

Strong oral and written communication skills is an absolute must. Objection Handling and Result Orientation are key skills that would be required for this role. Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

Qualifications
Career Level - IC3

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Title: Education Services Facilitator

Summary - This is a contingent Opportunity and would begin work upon the contract award.

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality-of-life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data
• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality-of-life programs.
• Market programs
• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months
• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination
• Conduct education and training programs
• Train and oversee other staff members in education and training program delivery
• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)
• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP
• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.
• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):
• Deployment
• Relocation
• Parent Education
• Life Skills
• Family Advocacy Program Education
• Transition Assistance and Family Employment
• Crosstrain in and support additional program areas as assigned
• Knowledge of the formulation and execution of needs assessment tools
• Knowledge of the military and the challenges of the military life style
• Skilled in providing group facilitation and knowledge of group dynamics
• Skilled in the use of program presentation technology and the ability to train others in presentation skill building
• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model
• Ability to manage multiple priorities
• Ability to use verbal and written communication skills effectively
• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness
• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as candidate's geographic location, internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Business Unit

stc

Sector

CONSUMER

Location

Bahrain - Manama

Contract Type

Full Time

Closing Date

16-Oct-2025

Job Objective

Work closely with InsurTech & Emerging Products team to develop products, monitor performance and implement initiative to grow performance.

Key Responsibilities

• Conduct market research and opportunity analysis to identify new insurance and emerging products and iterations in existing products.
• Collaborate with cross functional teams to launch products from digital, retail, telesales and other channels.
• Monitor the performance of the products and solutions across sales channels and report it to management on daily, weekly and monthly basis.
• Design and implement initiatives (communication and marketing plans, campaigns, incentives, enhancements, trainings programs etc.) to drive performance improvements.
• Leverage the synergies between other products and cross functional teams across stc Group to drive superior value for InsurTech and Emerging Services products.
• Perform other duties as requested.

Qualification & Experience

Minimum requirements:

• Bachelor's degree in Business Administration / Marketing / Communications / Engineering or any other related field

Preferred:

• Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field or MBA

3+ years of relevant experience in product and performance management.

Experience in telecom or insurance industry would be a plus point.

Role Impact

• The Emerging Services Executive position will play a pivotal role in driving the success and expansion of our Emerging & InsurTech products portfolio.
• The incumbent's insights and strategic initiatives will directly impact user engagement, revenue growth, and market positioning for our Emerging & InsurTech products.
• By analyzing product metrics and identifying growth opportunities, the incumbent will ensure continuous performance enhancement and contribute to the overall business objectives.

Key Job Competencies

• Data-Driven Analysis: Expertise in interpreting product performance metrics to inform decision-making.
• Growth Strategy Development: Ability to design and implement strategies that accelerate product adoption and market penetration.
• Cross-Functional Collaboration: Skilled at working with product, marketing, sales, and engineering teams to align growth initiatives.
• Market Research: Proficient in identifying market trends and customer needs to guide product enhancements.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

Job Objective:

Work closely with InsurTech & Emerging Products team to develop products, monitor performance and implement initiative to grow performance.

Key Responsibilities:

• Conduct market research and opportunity analysis to identify new insurance and emerging products and iterations in existing products.
• Collaborate with cross functional teams to launch products from digital, retail, telesales and other channels.
• Monitor the performance of the products and solutions across sales channels and report it to management on daily, weekly and monthly basis.
• Design and implement initiatives (communication and marketing plans, campaigns, incentives, enhancements, trainings programs etc.) to drive performance improvements.
• Leverage the synergies between other products and cross functional teams across stc Group to drive superior value for InsurTech and Emerging Services products.
• Perform other duties as requested.

Qualification & Experience:

Minimum requirements:

• Bachelor's degree in Business Administration / Marketing / Communications / Engineering or any other related field

Preferred:

• Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field or MBA

3+ years of relevant experience in product and performance management.

Experience in telecom or insurance industry would be a plus point.

Role Impact:

• The Emerging Services Executive position will play a pivotal role in driving the success and expansion of our Emerging & InsurTech products portfolio.
• The incumbent's insights and strategic initiatives will directly impact user engagement, revenue growth, and market positioning for our Emerging & InsurTech products.
• By analyzing product metrics and identifying growth opportunities, the incumbent will ensure continuous performance enhancement and contribute to the overall business objectives.

Key Job Competencies:

• Data-Driven Analysis
  : Expertise in interpreting product performance metrics to inform decision-making.
• Growth Strategy Development:
  Ability to design and implement strategies that accelerate product adoption and market penetration.
• Cross-Functional Collaboration
  : Skilled at working with product, marketing, sales, and engineering teams to align growth initiatives.
• Market Research
  : Proficient in identifying market trends and customer needs to guide product enhancements.

A leading Real Estate Developer & Property Management Company in Bahrain is seeking a skilled and versatile Handyman to join our maintenance team. The ideal candidate will have a wide range of skills, including carpentry, painting, plumbing, and general repairs.

Job Description:

· Perform minor carpentry work (fixing doors, locks, handles, hinges, partitions).

· Repair small cracks, tiles fixing, flooring, or plaster damages.

· Should have knowledge in basic shuttering works, form works, scaffolding erection, dismantling etc.

· Should have knowledge in basic plumbing works arising in villas like Fix leaking taps, pipes, and joints, replace washers, valves, and fittings (Hands Spray, Mixer, shower mixer, water pump, water tanks etc) clearing of drain blocks and ensure proper water flow.

· Should have knowledge in basic electrical works like replacing of light fixtures, fixing of switches, sockets, wire / cable pulling, cable testing, DB panel testing etc.

· Carry out basic welding works

· Should have knowledge in masonry works like block fixing, plastering and chipping works

· Should have knowledge in gypsum works like fixing of channel and board fixing.

· Should have knowledge in painting works like mixing of paints, surface preparation and maintenance works. Also polishing, patching, and touch-ups as needed.

Qualifications:

· Experience in general maintenance and repair work

· Must have 5 to 7 years of experience in works

· Age should be 27-35 years

· Basic knowledge of carpentry, plumbing, and electrical work

· Ability to use hand and power tools

· Strong work ethic and attention to detail

· Ability to work independently and as part of a team

Job Types: Full-time, Permanent

MAIN OBJECTIVE

The role is responsible for managing the company's vehicle fleet, coordinating with suppliers to provide staff uniforms and pantry services, and planning the maintenance and utilization of office spaces and physical assets. The role also encompasses procurement and inventory management duties, such as the acquisition and distribution of office supplies, as well as the replenishment of furniture and other equipment.

MAIN DUTIES

Responsible for GFG Group Vehicles Fleet in the following aspects:

• Inspect vehicles upon delivery from the leaser.
• Coordinate with the leaser & GFG Group users for routine maintenance.
• Maintain accurate records of vehicles (registration, insurance, etc.)
• Obtain airside vehicles airport pass from Access Control Department.
• Ensure availability of Sadeem fuel cards / Airside Fuel chips and leased with Finance, commercial and FM departments in case of lost, cancelation and issued a new card,
• Generate vehicles periodic reports and Monitoring usage and updating retention records (mileage, maintenance, accident .etc.)
• Coordinate with the Leaser to collect defaulted vehicles from airside / landside and provide a replacement vehicle due to maintenance or breakdown.
• Prepare fuel usage reports
• Inspect of all GFG Group vehicles twice a year
• Act as a point of contact in case of emergency for any (administration related tasks, logistic, vehicles accidents, deduction etc.) and for BAC vehicles with the Leasing company.
• Monitoring Vehicles through GPS in case of any violation.

Responsible for administrating BAC's and GFG Group disposal activities as follows:

• Collect and process Approved disposal assets from Manager - Assets
• Coordinate with user departments to receive the Assets for disposal
• Facilitate the shifting of materials to the disposal areas in the landside. e.g. customs approvals for items from airside to landside and secure related documentation.
• Supervision shifting to the designated disposal area.
• Follow up closely with Procurement to secure sale or scrap dealers for the disposal materials that has positive return to business.
• Arrange between contractors, HSE and Procurement to process the disposal activities.

Responsible for offices furniture arrangements & pantries equipment's including the following activities:

• Review pantries equipment on a yearly basis and report back to Head of Administration for the required equipment replenishment.
• Maintain office furniture, fixtures, and/or if maintenance is required internally in all offices.
• Provide support for all GFG in their special administrative requests as directed by Head General Services.
• liaised with team members to raise PR for new furniture or special requests.

Staff Uniform:

• Obtain uniform requirement and conduct the uniform distribution to assigned location along with the checklist to ensure control.
• Adheres to policy and follows procedure in terms of uniform eligibility.

Uniform Laundry Services:

• Follow up with the supplier to ensure the standards and services compliance with the contract.
• Coordinate with supplier in case of complaint from employees
• Ensure the effectiveness of the service provided by the supplier

Conduct General Services Activities:

• Plan and perform the receiving, order, assembly, dispatch of goods and maintenance operations in compliance with company's policies and vision
• Develop and implement General Services activities' operational policies and procedures that emphasize adhering to handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security in HQ area
• Manage stock control and reconcile with data storage system
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.)
• Receive feedback and monitor the quality of services provided
• Liaise with customers, suppliers and transport companies
• Respond to and deal with customer communication by email and telephone
• Responsible to investigating stock discrepancies, including negatives
• Communicating all discrepancies, variances or abnormalities in a timely manner.
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations

EDUCATION & EXPERIENCE

• BSc or any equivalent degree in Business
• 0 - 1 years' experience in a similar role.
• Knowledge in MS office - Excel and word.
• Knowledge and understanding of the Procurement and Tendering process
• Knowledge and understanding of the asset disposal process
• Time Management and Planning skills.
• Compliance with regulatory health and safety standards
• Experience in Recordkeeping
• Generate compiling material for reports when needed.

MAIN DUTIES

Responsible for GFG Group Vehicles Fleet in the following aspects:

Inspect vehicles upon delivery from the leaser.

Coordinate with the leaser & GFG Group users for routine maintenance.

Maintain accurate records of vehicles (registration, insurance, etc.)

Obtain airside vehicles airport pass from Access Control Department.

Ensure availability of Sadeem fuel cards / Airside Fuel chips and leased with Finance, commercial and FM departments in case of lost, cancelation and issued a new card,

Generate vehicles periodic reports and Monitoring usage and updating retention records (mileage, maintenance, accident .etc.)

Coordinate with the Leaser to collect defaulted vehicles from airside / landside and provide a replacement vehicle due to maintenance or breakdown.

Prepare fuel usage reports

Inspect of all GFG Group vehicles twice a year

Act as a point of contact in case of emergency for any (administration related tasks, logistic, vehicles accidents, deduction etc.) and for BAC vehicles with the Leasing company.

Monitoring Vehicles through GPS in case of any violation.

Responsible for administrating BAC's and GFG Group disposal activities as follows:

Collect and process Approved disposal assets from Manager - Assets

Coordinate with user departments to receive the Assets for disposal

Facilitate the shifting of materials to the disposal areas in the landside. e.g. customs approvals for items from airside to landside and secure related documentation.

Supervision shifting to the designated disposal area.

Follow up closely with Procurement to secure sale or scrap dealers for the disposal materials that has positive return to business.

Arrange between contractors, HSE and Procurement to process the disposal activities.

Responsible for offices furniture arrangements & pantries equipment's including the following activities:

Review pantries equipment on a yearly basis and report back to Head of Administration for the required equipment replenishment.

Maintain office furniture, fixtures, and/or if maintenance is required internally in all offices.

Provide support for all GFG in their special administrative requests as directed by Head General Services.

liaised with team members to raise PR for new furniture or special requests.

Staff Uniform:

Obtain uniform requirement and conduct the uniform distribution to assigned location along with the checklist to ensure control.

Adheres to policy and follows procedure in terms of uniform eligibility.

Uniform Laundry Services:

Follow up with the supplier to ensure the standards and services compliance with the contract.

Coordinate with supplier in case of complaint from employees

Ensure the effectiveness of the service provided by the supplier

Conduct General Services Activities:

Plan and perform the receiving, order, assembly, dispatch of goods and maintenance operations in compliance with company s policies and vision

Develop and implement General Services activities' operational policies and procedures that emphasize adhering to handling and shipping legislation requirements

Maintain standards of health and safety, hygiene and security in HQ area

Manage stock control and reconcile with data storage system

Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.)

Receive feedback and monitor the quality of services provided

Liaise with customers, suppliers and transport companies

Respond to and deal with customer communication by email and telephone

Responsible to investigating stock discrepancies, including negatives

Communicating all discrepancies, variances or abnormalities in a timely manner.

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

BSc or any equivalent degree in Business

0 - 1 years' experience in a similar role.

Knowledge in MS office - Excel and word.

Knowledge and understanding of the Procurement and Tendering process

Knowledge and understanding of the asset disposal process

Time Management and Planning skills.

Compliance with regulatory health and safety standards

Experience in Recordkeeping

Generate compiling material for reports when needed.