3 983 Employee Support jobs in Bahrain

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Alzayani Investments is seeking a skilled and dedicated IT Support professional to join our team in Bahrain. This full-time position offers an exciting opportunity to contribute to a dynamic and growing investment firm. The IT Support specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing technical assistance to our employees. This role involves troubleshooting hardware and software issues, maintaining network systems, and contributing to the overall efficiency and security of our IT environment.

Responsibilities:

• Provide first-line technical support to Alzayani Investments employees, addressing hardware, software, and network issues.
• Troubleshoot and resolve computer problems, printer malfunctions, and other technical difficulties.
• Install and configure software applications, operating systems, and hardware peripherals.
• Maintain and monitor network systems, ensuring optimal performance and security.
• Assist in the implementation and maintenance of IT security measures.
• Document technical procedures and solutions for future reference.
• Contribute to the ongoing improvement of our IT infrastructure and support processes.
• Stay up-to-date with the latest technological advancements and industry best practices.
  
  

• Bachelor’s degree in computer science or related field. * 0-2 years of experience in a similar IT Support role.
• Strong knowledge of computer hardware, software, and networking principles.
• Proficiency in troubleshooting and resolving technical issues across various platforms.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• A relevant IT qualification or certification would be advantageous.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Construction

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Job Requirements:

Hardware Support: Supporting 200 users PCs, printers, Network Multifunction printers & Multifunction Plotters. Doing regular maintenance and service for the multifunction printers & plotters.
Software Support: Installation and configuration of Windows, Office 365 and other in-house applications. Installation, customization and technical support for the software like MicroStation, ZWCAD, ArcGIS, Adobe products, PTV, Mike21 products etc.
Network Support: Configuring the User’s PCs and network devices in the organization’s network environment. Maintain the network Switches and Data backup devices. Maintaining the security systems and configuring & updating the Data servers. Maintain and update the User data in Biometrics system and preparation of monthly reports. Maintain and configure the CCTV Security system and door access control system, Wifi Network.
Administrative Support: Active participation in all ongoing and upcoming IT projects for our organization. Providing technical support, documents & reports and feedback for the IT projects. Coordination with the clients and suppliers for the organization IT section requirements.

Perform other duties and related tasks as may be required from time to time.

Skillsets with experience:

1. 10+ years, experience in the field
2. Bachelor’s degree in Computer Science, Information Technology, or any related field from an accredited institution
3. Windows Servers 2019
4. Exchange online
5. SharePoint Online
6. Active directory 2019
7. Azure Active directory
8. Altero Backup
9. Antivirus
10. Cloud Telephony System
11. Cisco Switches, Routers & Firewalls
12. AWS Cloud solutions
13. Office 365
14. Group policy management & Hyper-V
15. Windows 10 & 11
16. End user support
17. Productivity Software (Adobe Creative Cloud Apps, ArcGIS, ZWCAD)
18. Projects Software (PTV, MIKE21, Bentley Microstation)

Candidate should have sufficient expertise and experience in:

1. AWS environment
2. Designing complex solutions and architectures
3. Integration between systems

Interested candidates may send in their CVs to

• Provide direct personal care and assistance with daily living activities, including bathing, dressing, and meal preparation.
• Offer emotional support and companionship to clients, fostering positive relationships.
• Assist clients with mobility and transfers, ensuring their safety and comfort.
• Administer medication as prescribed and monitor client health conditions, reporting any changes.
• Help clients manage household tasks, such as cleaning, laundry, and shopping.
• Accompany clients to appointments, social outings, and community activities.
• Encourage client independence and participation in decision-making.
• Maintain accurate and confidential client records and progress notes.
• Communicate effectively with clients, families, and other care professionals.
• Adhere to all care plans, policies, and procedures.
• Identify and report any safeguarding concerns promptly.
• Uphold the dignity and respect of all clients.
• Participate in ongoing training and professional development opportunities.
• Work collaboratively with a multidisciplinary team to provide holistic care.

• Previous experience in a caregiving, support worker, or healthcare role is preferred.
• Excellent interpersonal and communication skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and safeguarding principles.
• Basic knowledge of health and safety practices in a care setting.
• High school diploma or equivalent required.
• Willingness to undergo background checks and relevant training.
• Reliability, punctuality, and a strong work ethic.
• Ability to handle stressful situations with professionalism and calmness.

About the job Admin Support - Trainee

Job Description:

Grant Thornton Bahrain is seeking a highly organized and efficient Admin Support to join our team in Seef, Bahrain. As an Admin Support, you will be responsible for providing administrative and clerical support to our team, ensuring the smooth and efficient operation of our office.

Key Responsibilities:

• Prepare and format proposals
• Draft and manage engagement letters
• Manage client folders on server
• Proper storage and arrangement of archived files
• File engagement letters, invoices, cheque copies and receipts in client file

Qualifications:

• Bachelor's degree in business administration and accounting/finance
• Proven experience in an administrative support role
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of basic accounting principles is preferred
• Fluency in English is required; knowledge of Arabic is a plus

If you are a motivated and organized individual with a passion for providing administrative support, we encourage you to apply for this exciting opportunity at Grant Thornton Bahrain.

For further information, and to apply, please visit our website via the “Apply” button below.

Job Description

Are you ready to make it happen at Mondelēz International? Join our mission to lead the future of snacking with pride.

You will contribute to the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.

How You Will Contribute

You will support elements of the site’s quality system, including internal documentation, change management control (such as amendments to quality policies and registration of documentation), internal audits, effective PDCA cycles, CAPA system management, and management review. Additionally, you will coordinate the bi-annual review of the eQCMS, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspections and contacts management.

What You Will Bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

• Relevant experience in a laboratory.
• Ability to work efficiently in a team.
• Flexibility and adaptability to meet customer and business requirements.
• Attention to detail and ability to follow written instructions.
• Effective communication skills, both verbal and written.
• Project management skills and ability to handle multiple activities simultaneously.
• Proficiency in MS Office applications.

More About This Role

The ideal candidate will collaborate with cross-functional teams and external supply chain stakeholders, possess strong documentation and auditing skills, and be eager to learn about quality policies and standards.

Education / Certifications: Bachelor’s degree in Chemical Engineering, Chemistry, Biological Sciences, or Food Sciences.

Job-specific requirements:

The candidate should work collaboratively across departments and with external stakeholders in the supply chain. Responsibilities include managing incoming materials, inspection, sampling, testing, and ensuring compliance with standards. The role involves conducting laboratory and online testing for incoming materials and finished goods, maintaining accurate inventory, hold and release records, equipment calibration and verification, and reviewing and approving finished goods.

Travel requirements: No travel required.

Work schedule: 9am – 5pm.

No relocation support available.

Business Unit Summary

Mondelēz International in the Middle East, North Africa, and Pakistan serves these markets, along with Australia, New Zealand, the UK, and Canada. Headquartered in Dubai, UAE, with over 2600 employees across seven plants and six offices, we produce and deliver a variety of iconic brands including Cadbury Dairy Milk, Milka, Oreo, belVita, and more.

Mondelēz International is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Type: Temporary (Fixed Term)

Supply Chain Quality Assurance

Product Quality, Safety, and Compliance

• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  
  

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Effective communication skills is the primary objective for L1 Support
• An understanding of the basic technology tools like Windows, Office and Internet.
  
  

• Provide a single point of contact between business users and the IT
• organization
• Provide initial support of calls
• Route service requests to resolution groups
• Respond to Business calls through the different service desk channels, (
• phone, email or service desk portal )
• Incidents recording & control (classification, acceptance & tracking)
• Incidents assignment and distribution
• Improve overall customer satisfaction
• Keep users informed about the progress of calls
• Detection of potential trends and escalate calls where necessary
  
  

• Acting with Integrity
• Accepting Responsibility
• Supporting Organizational Goals
• Communicating Effectively
• Championing Customer Needs
• Serving Customers
• Critical Thinking
• Learning Quickly
• Help Desk Applications Support
• Help Desk Best Practices
• Customer Satisfaction Surveys
• Help Desk Escalation Procedures
• Problem Tracking Tools
• Workflow Management
• Help Desk Technologies
• Customer Satisfaction Measurement
• Active Directory
• LANDesk
• Equation
  
  

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events