1 940 Engineer Support jobs in Bahrain

• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

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• Provide remote technical support and troubleshooting for complex electromechanical systems and automation equipment.
• Diagnose and resolve hardware, software, and network issues encountered by customers via phone, email, and video conferencing.
• Guide customers through detailed diagnostic procedures and repair steps to ensure successful resolution of issues.
• Create and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Analyze field service data to identify trends and recurring issues, providing feedback for product improvement.
• Collaborate with engineering and product development teams to address escalated technical problems.
• Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
• Manage service requests and maintain accurate records of customer interactions and resolutions.
• Conduct remote training sessions for customers on system operation and maintenance.
• Stay current with product updates, technical specifications, and service bulletins.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 5 years of experience in field service, technical support, or a similar role, preferably in industrial automation or complex machinery.
• Strong knowledge of PLC systems, industrial networks, sensors, actuators, and control systems.
• Proficiency in diagnosing and repairing mechanical, electrical, and software issues.
• Excellent diagnostic and problem-solving skills, with the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote work setting.
• Familiarity with remote access tools and support platforms.
• Experience with (specific industry, e.g., robotics, manufacturing equipment) is highly advantageous.
• Willingness to travel occasionally for critical on-site interventions if required (though the role is primarily remote).

• Provide advanced technical support and troubleshooting for complex customer issues via phone, email, and chat.
• Diagnose, replicate, and resolve software and hardware problems.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to higher-level support or engineering teams with detailed information.
• Develop and maintain technical knowledge base articles and troubleshooting guides.
• Identify recurring customer issues and provide feedback to product development teams for improvement.
• Mentor and train junior support staff on technical procedures and best practices.
• Manage customer expectations and ensure timely resolution of support tickets.
• Contribute to the continuous improvement of support processes and customer service standards.
• Participate in after-hours support rotation as needed.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in a technical support or customer service role, preferably in a senior capacity.
• Proven ability to troubleshoot complex technical issues across various operating systems and applications.
• Strong understanding of networking concepts, hardware, and software.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Problem-solving mindset and a strong sense of urgency.

• Provide advanced technical support to customers via multiple communication channels.
• Diagnose and resolve complex hardware and software issues.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the creation and maintenance of technical documentation and FAQs.
• Identify trends in customer issues and provide feedback to product teams for improvement.
• Train and mentor junior support staff.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Participate in on-call rotation for urgent support needs.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a technical support or customer service role.
• Proficiency in troubleshooting operating systems, networking, and software applications.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience with CRM software and remote support tools.
• ITIL certification is a plus.

• Oversee the day-to-day operations of the customer support helpdesk, ensuring timely and effective resolution of all customer inquiries and technical issues.
• Lead, mentor, and train a team of customer support representatives, fostering a collaborative and high-performance culture.
• Develop and implement support strategies, workflows, and best practices to improve efficiency and customer experience.
• Analyze customer feedback and support data to identify trends, root causes of issues, and areas for product or service improvement.
• Create and maintain comprehensive support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Escalate complex technical problems to appropriate departments (e.g., Engineering, Product Management) and ensure their resolution.
• Monitor key performance indicators (KPIs) for the support team, such as response time, resolution rate, and customer satisfaction scores.
• Collaborate with the Sales and Product Development teams to provide customer insights and contribute to product enhancement.
• Manage customer escalations and ensure prompt and satisfactory resolution.
• Stay informed about company products, services, and industry best practices.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 6 years of experience in customer support or technical helpdesk roles, with at least 2 years in a team lead or supervisory capacity.
• Proven experience in troubleshooting and resolving complex technical issues, preferably in a SaaS or technology-driven environment.
• Strong understanding of IT support principles and methodologies.
• Excellent leadership, coaching, and team management skills.
• Exceptional communication, problem-solving, and analytical abilities.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.