6 Engineering Solutions jobs in Bahrain
Customer Support Lead - Technical Solutions
411 Sidon
BHD50000 Annually
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Our client is looking for a motivated and experienced Customer Support Lead to manage their technical support operations and provide exceptional assistance to customers. This role is based in Hidd, Muharraq, BH , and involves leading a team of support specialists, ensuring timely and effective resolution of customer inquiries and technical issues. You will be responsible for developing and implementing customer service policies and procedures, training and mentoring support staff, and monitoring team performance to meet key service level agreements (SLAs). Your duties will include handling escalated customer complaints, analyzing support data to identify trends and areas for improvement, and collaborating with other departments, such as engineering and product development, to resolve complex issues. The ideal candidate will have a strong understanding of customer service principles and best practices, coupled with excellent problem-solving and communication skills. Experience in managing a helpdesk or technical support team is essential. You should be proficient in using customer support software and ticketing systems (e.g., Zendesk, ServiceNow) and possess a broad knowledge of common technical issues. We are seeking an individual who is customer-focused, empathetic, and dedicated to delivering outstanding service. A proactive approach to identifying customer needs and providing solutions is highly valued. A Bachelor's degree in a relevant field or equivalent practical experience, along with at least 4 years of experience in customer support, including 2 years in a leadership or supervisory role, is required.
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Senior Customer Support Manager, Technical Solutions
00678 Zallaq, Southern
BHD72000 Annually
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Our client, a leading provider of innovative technology solutions, is seeking a highly skilled Senior Customer Support Manager to lead their technical support team. This role is based in the scenic coastal town of Zallaq, Southern, BH , and is vital for ensuring exceptional customer service and technical assistance. The ideal candidate will possess strong leadership qualities and a deep understanding of technical support operations.
Responsibilities:
Responsibilities:
- Lead, manage, and mentor a team of customer support specialists and technical agents.
- Develop and implement customer support strategies and processes to enhance service quality and efficiency.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Ensure timely and effective resolution of customer inquiries and technical issues across various channels (phone, email, chat).
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Analyze customer feedback and support trends to identify areas for improvement.
- Collaborate with product development and engineering teams to resolve complex technical issues and provide feedback.
- Manage escalation procedures and ensure prompt resolution of critical customer problems.
- Conduct regular performance reviews and provide coaching to support staff.
- Oversee the implementation and utilization of CRM and customer support software.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support management, with a strong focus on technical support.
- Proven leadership and team management experience.
- In-depth knowledge of customer support best practices and methodologies.
- Strong understanding of IT systems, software applications, and troubleshooting techniques.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to manage and prioritize multiple tasks in a dynamic environment.
- Commitment to delivering exceptional customer experiences.
- Experience in analyzing support data and generating insightful reports.
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Technical Support Specialist - IT Solutions
5050 Tubli, Central
BHD42000 Annually
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Our client is looking for a knowledgeable and customer-focused Technical Support Specialist to join their IT department in **Budaiya, Northern, BH**. This role will provide critical first-level support to internal users and external clients, troubleshooting hardware, software, and network issues. The ideal candidate will possess strong technical aptitude, excellent problem-solving abilities, and exceptional communication skills to deliver timely and effective solutions.
Key Responsibilities:
Key Responsibilities:
- Provide technical assistance and support related to computer systems, software, and hardware.
- Respond to support requests in a timely manner via phone, email, or ticketing system.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Walk customers through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the appropriate personnel.
- Manage and maintain IT equipment inventory and asset tracking.
- Assist with network administration tasks as needed.
- Document troubleshooting steps and resolutions for knowledge base creation.
- Stay up-to-date with the latest technology trends and support solutions.
- Associate's degree in Computer Science, Information Technology, or a related field; Bachelor's degree preferred.
- Minimum of 2-4 years of experience in IT support or a similar role.
- Proven experience troubleshooting operating systems (Windows, macOS), office applications, and common business software.
- Familiarity with network connectivity, protocols, and troubleshooting.
- Excellent customer service and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Ability to work independently and manage time effectively.
- A proactive approach to identifying and resolving potential issues.
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Senior Technical Support Specialist - Enterprise Solutions
30003 Al Hidd
BHD70000 Annually
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Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dynamic IT support division. This role, located in Sitra, Capital, BH , is perfect for an individual with a passion for problem-solving and a deep understanding of enterprise software and hardware. You will be the primary point of contact for advanced technical inquiries, providing timely and effective solutions to complex user issues across various platforms. Key responsibilities include diagnosing and resolving software bugs, hardware malfunctions, and network connectivity problems, often involving in-depth troubleshooting and root cause analysis. You will manage the helpdesk ticketing system, ensuring all issues are documented, prioritized, and resolved efficiently. This role requires excellent communication skills, both written and verbal, to clearly explain technical concepts to non-technical users. The ideal candidate will have a Bachelor's degree in Computer Science, IT, or a related field, and a minimum of five years of experience in technical support or a similar role. Proficiency in multiple operating systems (Windows, macOS, Linux) and familiarity with CRM systems, databases, and cloud technologies are essential. You will also contribute to building and maintaining a comprehensive knowledge base, creating support documentation and tutorials. This position involves escalating unresolved issues to higher-level support teams or development departments when necessary, while maintaining ownership of customer satisfaction. The ability to remain calm under pressure and maintain a positive attitude while assisting users is critical. This is a fantastic opportunity to leverage your technical expertise and customer service skills in a challenging and rewarding role.
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Senior Technical Support Specialist - Enterprise Solutions
1345 Al Hajar
BHD60000 Annually
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Our client is looking for a highly skilled Senior Technical Support Specialist to join their dynamic customer service team, supporting clients remotely and providing expert assistance for enterprise-level software solutions. This role is crucial for ensuring customer satisfaction and retention by delivering timely and effective technical support. The specialist will be instrumental in troubleshooting complex issues, guiding users through resolutions, and contributing to the improvement of support processes.
Responsibilities:
Responsibilities:
- Provide advanced technical support to clients via phone, email, and chat for complex software issues.
- Diagnose, troubleshoot, and resolve software and hardware problems, escalating issues to higher support tiers when necessary.
- Document all support interactions, resolutions, and technical knowledge base articles.
- Develop and maintain clear, concise, and comprehensive user guides and FAQs.
- Train and mentor junior support staff on technical issues and best practices.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Manage and prioritize incoming support tickets to ensure timely resolution.
- Participate in on-call rotation for after-hours support as needed.
- Contribute to the continuous improvement of support processes and tools.
- Assist in testing new software releases and provide feedback on functionality and usability.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with a focus on enterprise software.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent diagnostic and problem-solving skills.
- Proficiency in ticketing systems (e.g., Zendesk, ServiceNow).
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with database technologies (SQL) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
- Demonstrated ability to handle high-pressure situations and de-escalate customer concerns.
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Senior Technical Support Specialist (Enterprise Solutions)
102 Al Hajar
BHD55000 Annually
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Our client, a rapidly growing technology solutions provider, is seeking a highly competent Senior Technical Support Specialist to bolster their customer service operations. This vital role will be based in A'ali, Northern, BH , and will focus on providing expert-level support for complex enterprise software solutions. The ideal candidate will possess a deep technical understanding, exceptional problem-solving skills, and a passion for delivering outstanding customer experiences. You will be the primary point of contact for escalated technical issues, working collaboratively with clients and internal development teams to ensure swift and effective resolutions.
Key Responsibilities:
Qualifications and Skills:
This is an excellent opportunity for a dedicated IT professional to advance their career in technical support within a dynamic and innovative company in A'ali, Northern, BH .
Key Responsibilities:
- Provide advanced technical support for enterprise software applications, diagnosing and resolving complex issues reported by clients.
- Act as a technical escalation point for junior support staff, offering guidance and mentorship.
- Document technical issues, solutions, and workarounds in a comprehensive knowledge base.
- Communicate effectively with clients, providing clear and concise updates on issue resolution progress.
- Collaborate with product development and engineering teams to identify bugs, suggest product improvements, and contribute to product lifecycle management.
- Develop and deliver technical training materials and documentation for clients and internal teams.
- Monitor system performance and proactively identify potential issues.
- Analyze support trends to identify recurring problems and recommend preventative measures.
- Manage client relationships, ensuring satisfaction and fostering long-term partnerships.
- Participate in the testing and validation of new software releases.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 5 years of experience in technical support, preferably with enterprise-level software solutions.
- In-depth knowledge of operating systems (Windows Server, Linux), networking concepts, and database management (SQL).
- Proficiency in troubleshooting web-based applications and common integration protocols.
- Experience with scripting languages (e.g., Python, Bash) is a strong asset.
- Excellent analytical and problem-solving skills with a methodical approach.
- Strong customer service orientation and excellent communication skills, both written and verbal.
- Ability to explain complex technical concepts to non-technical users.
- Experience working with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage time effectively, as well as collaborate within a team.
This is an excellent opportunity for a dedicated IT professional to advance their career in technical support within a dynamic and innovative company in A'ali, Northern, BH .
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