26 Engineering Solutions jobs in Bahrain
Customer Support Specialist, Technical Solutions
301 Manama, Capital
BHD35000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their expanding team. This role is crucial in ensuring our customers receive exceptional support for our suite of innovative technical solutions. You will be the primary point of contact for customers, addressing inquiries, troubleshooting complex issues, and providing guidance on product usage. This position requires a blend of strong interpersonal skills and technical proficiency. You will handle inbound calls, emails, and chat support, documenting all interactions accurately in our CRM system. A key responsibility will be to diagnose and resolve technical problems efficiently, escalating issues to higher-level support or engineering teams when necessary, and ensuring timely resolution. We are looking for individuals with excellent communication skills, patience, and a genuine desire to help others. A background in IT support, technical troubleshooting, or a related customer-facing role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. You will be expected to maintain a deep understanding of our products and services to provide accurate and effective support. This role involves working collaboratively with sales, product development, and engineering teams to share customer feedback and contribute to product improvements. The ideal candidate is a proactive problem-solver, adept at de-escalating challenging situations and building positive customer relationships. This is an on-site position located in the bustling city of **Manama, Capital, BH**, offering a stable and rewarding career path. We provide comprehensive training and opportunities for professional growth within the company. If you are passionate about technology and committed to delivering outstanding customer experiences, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Troubleshoot and diagnose software and hardware problems.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Provide clear and concise instructions and guidance to customers.
- Maintain up-to-date knowledge of company products and services.
- Identify trends in customer issues and report them to management.
- Contribute to the development of support documentation and knowledge base articles.
- Collaborate with cross-functional teams to improve customer satisfaction.
- Achieve and maintain high levels of customer satisfaction ratings.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support.
- Strong understanding of common operating systems and software applications.
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure and manage multiple tasks.
- Proficiency in using CRM and ticketing systems.
- Problem-solving and analytical skills.
- Customer-centric mindset and a passion for providing exceptional service.
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0
Customer Support Specialist - Technical Solutions
2345 Seef, Capital
BHD20 Hourly
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Posted 7 days ago
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Job Description
Our client is seeking a motivated and detail-oriented Customer Support Specialist to join their growing team. This hybrid role is ideal for someone passionate about technology and providing exceptional customer service. You will be the primary point of contact for clients experiencing technical issues with our cutting-edge software solutions. Your responsibilities will include diagnosing and resolving complex technical problems, guiding users through troubleshooting steps, documenting customer interactions and solutions, and escalating critical issues to senior technical staff when necessary. The successful candidate will possess excellent problem-solving abilities, strong communication skills (both written and verbal), and a patient, customer-centric approach. A solid understanding of common software applications and operating systems is crucial. Experience with CRM systems and ticketing platforms is highly desirable. This role requires a proactive attitude and the ability to work independently as well as collaboratively within a team environment. You will be expected to spend some days in our office located in Seef, Capital, BH , and the remaining days working remotely, offering a balanced work-life experience. We are committed to fostering a supportive and engaging work environment where your contributions are valued and recognized. Continuous training and development opportunities will be provided to ensure you stay at the forefront of technical support. This is an excellent opportunity to advance your career in customer service and technical support within a reputable organization. Join us and make a real difference in our clients' experience by ensuring they receive timely and effective support.
Responsibilities:
Responsibilities:
- Provide first-line technical support to clients via phone, email, and chat.
- Troubleshoot and resolve software-related issues for clients.
- Guide customers through step-by-step solutions for their technical challenges.
- Document all support interactions, troubleshooting steps, and resolutions in the CRM system.
- Identify and escalate priority issues to the appropriate internal teams.
- Contribute to the knowledge base by creating and updating support articles.
- Gather customer feedback and report common issues to the product development team.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Assist with onboarding new clients and providing initial product training.
- Stay up-to-date with product updates and new features.
- High school diploma or equivalent; technical certifications a plus.
- Proven experience in customer service or technical support role.
- Strong technical aptitude and ability to understand complex software.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a hybrid setting.
- Patient and empathetic demeanor when dealing with client issues.
- Ability to work both in the office in Seef, Capital, BH and remotely.
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1
Customer Support Specialist - Technical Solutions
101 Tubli
BHD18 Hourly
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Posted 12 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their user base. This role, based in **Budaiya, Northern, BH**, is crucial in ensuring customer satisfaction and fostering positive relationships with the product. You will be the first point of contact for customers, handling inquiries, troubleshooting technical issues, and providing guidance on product usage. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine desire to help solve problems efficiently and effectively. A strong technical aptitude and a commitment to delivering outstanding service are essential.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to the company's software or hardware products.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Provide product information and support to customers, ensuring a comprehensive understanding of features and benefits.
- Gather customer feedback and report recurring issues or suggestions for product improvement to the relevant teams.
- Assist customers with account management, billing inquiries, and general support requests.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Contribute to a positive and supportive team environment, sharing knowledge and best practices.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with common software applications and operating systems.
- Experience with the specific industry or products of our client is advantageous.
- Ability to work effectively both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Team Lead - Technical Solutions
605 Ghazir
BHD50000 Annually
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Posted 1 day ago
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Job Description
Our client, a dynamic technology company, is looking for an experienced and motivated Customer Support Team Lead to manage and inspire their technical support team. This role is crucial for ensuring the delivery of outstanding customer service and technical assistance for our innovative software products. You will be responsible for overseeing the day-to-day operations of the support team, including managing ticket queues, ensuring timely resolution of customer issues, and maintaining high customer satisfaction scores. Your leadership will involve coaching, training, and mentoring support agents to enhance their technical knowledge and customer service skills. You will also act as a point of escalation for complex customer problems, working collaboratively with other departments to find effective solutions. Developing and implementing support processes, documenting troubleshooting guides, and analyzing support metrics to identify areas for improvement will be key responsibilities. The ideal candidate will have a strong background in technical support, preferably within the software industry, coupled with proven leadership experience. Excellent communication, problem-solving, and conflict-resolution skills are essential. You should be proficient in using customer support software and CRM systems. A passion for customer advocacy and a commitment to delivering exceptional service are vital. This hybrid role requires a balance of in-office presence in **Tubli, Capital, BH**, for team collaboration and strategic planning, with the flexibility of remote work. Join us and make a significant impact on customer loyalty and product success.
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3
Senior Customer Support Specialist - Technical Solutions
4321 Muharraq, Muharraq
BHD65000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is a rapidly growing technology firm looking for a highly dedicated Senior Customer Support Specialist to join their expanding team. This role is essential for ensuring our users receive exceptional technical assistance and timely resolutions. As a fully remote position, you will be empowered to deliver outstanding support from anywhere, interacting with a diverse international client base. You will handle complex technical inquiries, troubleshoot software and hardware issues, and contribute to improving our support resources and customer experience. The ideal candidate is a patient, articulate, and technically adept problem-solver with a passion for helping others.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via email, chat, and phone, resolving complex issues efficiently.
- Diagnose and troubleshoot software, hardware, and network problems reported by users.
- Escalate unresolved issues to appropriate technical teams and ensure follow-up until resolution.
- Document customer interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides.
- Train and mentor junior support staff, sharing best practices and technical knowledge.
- Identify recurring customer issues and provide feedback to product development and engineering teams for product improvements.
- Monitor customer satisfaction levels and proactively seek ways to enhance the support experience.
- Participate in the testing of new product features and updates from a support perspective.
- Stay current with product knowledge and industry trends in customer support and technology.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in a technical customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Demonstrated expertise in troubleshooting common software and hardware issues.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with remote support tools and collaboration platforms.
- Knowledge of networking principles and cloud technologies is a strong asset.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Team Lead - Technical Solutions
601 Tubli
BHD65000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for an experienced and motivated Customer Support Team Lead to manage and guide their technical support team in **Isa Town, Southern, BH**. This role is vital for ensuring exceptional customer service and efficient resolution of technical issues for our diverse client base. The ideal candidate will have a strong background in customer support, technical troubleshooting, and team leadership. You will be responsible for supervising a team of support specialists, handling escalations, monitoring performance metrics, and implementing strategies to enhance customer satisfaction and team efficiency. Responsibilities include training new hires, developing support documentation, and collaborating with product and engineering teams to address recurring issues. We are seeking a candidate with excellent communication, problem-solving, and interpersonal skills, dedicated to fostering a positive and productive team environment. This role requires a balance of on-site collaboration and remote work flexibility.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of customer support specialists.
- Oversee daily operations of the customer support desk, ensuring timely and effective issue resolution.
- Handle escalated customer issues and complaints, providing expert-level support.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Develop and implement strategies to improve customer support processes and efficiency.
- Train and onboard new team members, ensuring they have the necessary skills and knowledge.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Collaborate with product development and engineering teams to identify and resolve product issues.
- Foster a positive and customer-centric team culture.
- Gather customer feedback and insights to drive product and service improvements.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 4 years of experience in customer support, with at least 2 years in a supervisory or team lead role.
- Proven experience in technical troubleshooting and issue resolution, preferably in a SaaS or software environment.
- Excellent leadership, coaching, and team management skills.
- Strong understanding of customer relationship management (CRM) software.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in developing support documentation and knowledge bases.
- Familiarity with ITIL best practices is a plus.
- A customer-first mindset and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Lead - Technical Solutions
54321 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and empathetic Remote Customer Support Lead to manage and mentor a team of customer service representatives focused on technical solutions. This is a fully remote position, offering the flexibility to work from home. As the Customer Support Lead, you will be responsible for ensuring exceptional customer satisfaction by overseeing daily support operations, resolving complex customer issues, and implementing best practices in customer service. Your duties will include training and coaching support staff, setting performance goals, monitoring key metrics such as response times and resolution rates, and identifying areas for improvement in our support processes and tools. You will act as a point of escalation for challenging customer inquiries and collaborate with product and engineering teams to provide feedback and drive product enhancements. The ideal candidate will have a strong background in customer service, preferably in a technical support environment, coupled with proven leadership and team management experience. Excellent communication, interpersonal, and problem-solving skills are essential, as is a passion for delivering outstanding customer experiences. Proficiency in CRM software and helpdesk ticketing systems is required. You must be a proactive self-starter, capable of managing a remote team effectively and fostering a collaborative and productive work environment. This is a fantastic opportunity to join a growing company and play a vital role in enhancing customer loyalty and satisfaction through outstanding support.
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6
Senior Customer Support Lead - Technical Solutions
9001 Hamad Town, Northern
BHD3500 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is seeking a highly experienced and motivated Senior Customer Support Lead to join their fully remote team. This crucial role involves leading a dedicated team of support professionals to deliver exceptional technical assistance to our global customer base. You will be responsible for ensuring timely and effective resolution of customer inquiries, troubleshooting complex technical issues, and driving customer satisfaction. The ideal candidate possesses a strong technical aptitude, excellent leadership skills, and a proven ability to manage and mentor a support team in a remote environment. Key responsibilities include overseeing daily support operations, developing support strategies, training and coaching team members, monitoring key performance indicators (KPIs) such as response time and resolution rate, and collaborating with product and engineering teams to identify and address recurring issues. You will also be involved in creating and refining support documentation, knowledge base articles, and escalation procedures. This is a fully remote position, requiring a high degree of self-discipline, excellent communication skills for virtual collaboration, and the ability to foster a positive and productive team culture from a distance. We are looking for an empathetic problem-solver who is passionate about customer success and committed to continuous improvement. Your ability to handle challenging customer interactions and provide clear, concise technical guidance will be essential. This is an outstanding opportunity to contribute to a growing company and shape the future of our customer support operations.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Lead and manage a remote customer support team.
- Provide Tier 2/3 technical support and troubleshoot complex issues.
- Develop and implement customer support processes and best practices.
- Train, mentor, and coach support agents.
- Monitor support team performance and key metrics (response time, resolution rate).
- Create and maintain support documentation and knowledge base articles.
- Escalate critical issues to appropriate departments and ensure resolution.
- Act as a point of contact for high-priority customer escalations.
- Analyze support trends and provide feedback to product development.
- Ensure a high level of customer satisfaction.
Required Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Strong technical troubleshooting skills across various software and hardware platforms.
- Proven experience in managing and motivating remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with customer support ticketing systems (e.g., Zendesk, Intercom).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in creating technical documentation and knowledge base content.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical Solutions
705 Bilad Al Qadeem, Capital
BHD60000 Annually
WhatJobs
Posted 23 days ago
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Job Description
Our client, a rapidly growing software company, is seeking a highly skilled and customer-focused Senior Customer Support Specialist. This role is hybrid, offering a blend of remote work and occasional office presence. You will be the primary point of contact for clients experiencing technical issues, providing expert troubleshooting and resolution to ensure a seamless user experience. The ideal candidate possesses exceptional problem-solving abilities, a deep understanding of software applications, and outstanding communication skills.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical customer support, preferably in a SaaS environment, is required. Strong proficiency in troubleshooting software applications, understanding of network protocols, and experience with databases are essential. Excellent communication, interpersonal, and active listening skills are paramount. Ability to explain technical concepts clearly to non-technical users is crucial. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. This role requires a proactive, detail-oriented individual with a passion for customer satisfaction. Our client is located in **Tubli, Capital, BH**, and offers a hybrid work model.
Key responsibilities include:
- Providing Tier 2/3 technical support to customers via phone, email, and live chat, resolving complex software-related issues.
- Diagnosing and troubleshooting software bugs, performance issues, and integration problems.
- Escalating unresolved issues to the development and engineering teams, providing detailed documentation and feedback.
- Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Guiding customers through product features, configurations, and best practices.
- Identifying trends in customer issues and providing feedback to product management and engineering teams for product improvement.
- Onboarding new customers and providing them with the necessary training and resources to effectively use the software.
- Assisting in the development and delivery of training materials for customer support staff.
- Monitoring customer support tickets and ensuring timely resolution within service level agreements (SLAs).
- Contributing to the continuous improvement of customer support processes and tools.
- Gathering customer feedback and insights to inform product development and customer success strategies.
- Acting as a subject matter expert for specific product areas.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical customer support, preferably in a SaaS environment, is required. Strong proficiency in troubleshooting software applications, understanding of network protocols, and experience with databases are essential. Excellent communication, interpersonal, and active listening skills are paramount. Ability to explain technical concepts clearly to non-technical users is crucial. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. This role requires a proactive, detail-oriented individual with a passion for customer satisfaction. Our client is located in **Tubli, Capital, BH**, and offers a hybrid work model.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist, Technical Solutions
771 Southern, Southern
BHD60000 Annually
WhatJobs
Posted 23 days ago
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their fully remote support team. This role is pivotal in providing exceptional technical assistance and resolving complex customer issues for our suite of software products. The ideal candidate will possess a deep understanding of our technology, excellent communication skills, and a passion for delivering outstanding customer experiences. You will be responsible for handling escalated support tickets, troubleshooting technical problems, and guiding customers through solutions via phone, email, and chat.
Key responsibilities include diagnosing and resolving hardware and software issues, escalating critical problems to engineering teams when necessary, and documenting solutions for knowledge base articles. You will play a crucial role in identifying trends in customer issues and providing feedback to product development teams for continuous improvement. The ability to explain technical concepts clearly and concisely to both technical and non-technical users is essential. You will also be involved in training new support staff and contributing to the development of support processes and best practices. This is a fully remote position, allowing you to work from anywhere while providing critical support to our global customer base.
We are looking for candidates with a proven track record in technical support, customer service, or a related field. Excellent problem-solving and analytical skills are required, along with the ability to multitask and prioritize effectively in a fast-paced environment. Proficiency with CRM software and ticketing systems is a must. You should be self-motivated, detail-oriented, and possess strong interpersonal skills for effective remote collaboration. A commitment to providing empathetic and efficient customer service is paramount. This is an excellent opportunity to advance your career in a remote-first organization that values its employees and fosters professional growth.
Qualifications include a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a technical customer support role is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. If you are a customer-focused problem solver eager to contribute to a leading tech company in a remote capacity, we encourage you to apply.
This role is centered around client needs in Nuwaidrat, Southern, BH , however, the position is fully remote.
Key responsibilities include diagnosing and resolving hardware and software issues, escalating critical problems to engineering teams when necessary, and documenting solutions for knowledge base articles. You will play a crucial role in identifying trends in customer issues and providing feedback to product development teams for continuous improvement. The ability to explain technical concepts clearly and concisely to both technical and non-technical users is essential. You will also be involved in training new support staff and contributing to the development of support processes and best practices. This is a fully remote position, allowing you to work from anywhere while providing critical support to our global customer base.
We are looking for candidates with a proven track record in technical support, customer service, or a related field. Excellent problem-solving and analytical skills are required, along with the ability to multitask and prioritize effectively in a fast-paced environment. Proficiency with CRM software and ticketing systems is a must. You should be self-motivated, detail-oriented, and possess strong interpersonal skills for effective remote collaboration. A commitment to providing empathetic and efficient customer service is paramount. This is an excellent opportunity to advance your career in a remote-first organization that values its employees and fosters professional growth.
Qualifications include a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a technical customer support role is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. If you are a customer-focused problem solver eager to contribute to a leading tech company in a remote capacity, we encourage you to apply.
This role is centered around client needs in Nuwaidrat, Southern, BH , however, the position is fully remote.
This advertiser has chosen not to accept applicants from your region.
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