12 Engineering Support jobs in Bahrain
SATCOM Engineering Support
Posted 7 days ago
Job Viewed
Job Description
Leidos is seeking a skilled SATCOM Engineering Support Specialist to support our MARCENT program in Bahrain . This role provides Tier 2 network support for a complex enterprise-wide WAN/LAN network and Radio Frequency (RF) systems . The ideal candidate will have experience in SATCOM operations, network troubleshooting, and telecommunications inventory management , ensuring optimal performance and issue resolution.
Key Responsibilities
- Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
- Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
- Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
- Manage telecommunications installation supplies and maintain daily inventory tracking.
- Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
- Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.
- Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
- Active Secret clearance.
- Experience providing Tier 2 network support for WAN, LAN, and RF systems.
- Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
- Hands-on experience with SATCOM system operations and maintenance.
- Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
- Strong background in network security, patch management, and system monitoring.
- Experience in inventory management for telecommunications installation supplies.
- Current U.S. passport with the ability to live and work in an austere environment.
- 2+ years of experience working in a military or defense operations environment.
Original Posting
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr
SATCOM Engineering Support
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the SATCOM Engineering Support role at Leidos
1 week ago Be among the first 25 applicants
Join to apply for the SATCOM Engineering Support role at Leidos
This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$72,150.00/yr - $30,425.00/yr
Description
Leidos is seeking a skilled SATCOM Engineering Support Specialist to support our MARCENT program in Bahrain . This role provides Tier 2 network support for a complex enterprise-wide WAN/LAN network and Radio Frequency (RF) systems . The ideal candidate will have experience in SATCOM operations, network troubleshooting, and telecommunications inventory management , ensuring optimal performance and issue resolution.
Key Responsibilities
- Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
- Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
- Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
- Manage telecommunications installation supplies and maintain daily inventory tracking.
- Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
- Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.
- Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
- Active Secret clearance.
- Experience providing Tier 2 network support for WAN, LAN, and RF systems.
- Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
- Hands-on experience with SATCOM system operations and maintenance.
- Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
- Strong background in network security, patch management, and system monitoring.
- Experience in inventory management for telecommunications installation supplies.
- Current U.S. passport with the ability to live and work in an austere environment.
- 2+ years of experience working in a military or defense operations environment.
Original Posting
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $7 ,150.00 - 130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Leidos by 2x
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#J-18808-LjbffrSATCOM Engineering Support
Posted 16 days ago
Job Viewed
Job Description
Leidos is seeking a skilled **SATCOM Engineering Support Specialist** to support our MARCENT program in **Bahrain** . This role provides **Tier 2 network support** for a **complex enterprise-wide WAN/LAN network** and **Radio Frequency (RF) systems** . The ideal candidate will have experience in **SATCOM operations, network troubleshooting, and telecommunications inventory management** , ensuring optimal performance and issue resolution.
**Key Responsibilities:**
+ Provide Tier 2 support for **WAN, LAN, and RF systems** , ensuring seamless operations.
+ Operate and maintain SATCOM systems, including **modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators** (if applicable).
+ Conduct **advanced troubleshooting** beyond Built-In-Test (BIT) capabilities using **Test Measurement and Diagnostic Equipment (TMDE)** .
+ Manage **telecommunications installation supplies** and maintain daily inventory tracking.
+ Operate and support **satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs** .
+ Collaborate with engineering teams to **develop best practices** for network configurations, monitoring, patch management, and security enforcement.
**Basic Qualifications:**
+ **Bachelor's with 4+ years** of experience. **Additional experience, trainings, or certifications may be considered in lieu of a degree.**
+ **Active Secret clearance.**
+ Experience providing **Tier 2 network support** for WAN, LAN, and RF systems.
+ Proven ability to **diagnose and resolve network issues** , ensuring adherence to Service Level Agreements (SLAs).
+ Hands-on experience with **SATCOM system operations and maintenance** .
+ Proficiency in **Test Measurement and Diagnostic Equipment (TMDE) usage** .
+ Strong background in **network security, patch management, and system monitoring** .
+ Experience in **inventory management** for telecommunications installation supplies.
+ **Current U.S. passport** with the ability to live and work in an **austere environment** .
**Preferred Qualifications:**
+ **2+ years of experience** working in a **military** or **defense operations environment** .
EIO2024
**Original Posting:**
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00160449
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Support Engineering Manager
Posted 10 days ago
Job Viewed
Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr
Support Engineering Manager
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Support Engineering Manager role at Canonical
2 months ago Be among the first 25 applicants
Join to apply for the Support Engineering Manager role at Canonical
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
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#J-18808-LjbffrTechnical Support Technician
Posted 10 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
B2B Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Operation
Division
Technology
Location
Closing Date
04-Nov-2024
About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the RoleThe B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
What We Need From You- Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
- Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
- Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
- Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
- Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
- Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
- Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
- Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
- Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
- Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
- Conduct awareness workshops for change processes and compliance tailored for B2B customers.
- Maintain a history log for all events and activities related to enterprise customers.
- Perform all other related duties as assigned by the department.
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
Excellent communication and interpersonal skills.
Qualifications and ExperienceBachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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About the latest Engineering support Jobs in Bahrain !
Dba/it Technical Support
Posted today
Job Viewed
Job Description
Scope of Service/ Work
**Experience Required **:5 years +
**Experience In**
The handling of fundamental geospatial data sets pertaining to topography, land management etc.
Proficient technical experience in the following: The services provided should include the following proficient technical experience, skills and qualifications:
- Must have Geospatial database management experience.
- Must have experience in creating servers and workstations on EC2
- Spatial databases such as PostgreSQL/PostGIS, MSSQL Spatial and any other big data platform
- PostgreSQL Database development and administration
- PostGIS extension expertise
- Experience of DBA within Cloud Environments
- ArcGIS, QGIS, Bentley Open Cities is a desirable/advantage
**Qualifications**
A relevant technical degree qualification in Engineering/Science related course,
e.g. DBA GIS/Computer Science etc.
**Additional Skills**
- Computer programming skills such as python and MSSQL
- FME
- Familiarity with AWS Cloud and RDS PostgreSQL
- Web development using programming languages and technologies such as JavaScript, node.js, HTML5, CSS, QT etc.
- Semantic 3D modelling capabilities and methodologies using 3D datasets such as LIDAR, Point Clouds, and 3D models and objects
- Experience with geospatial data, extracting and analyzing the data and deriving insights and patterns whilst maintaining standards, methods and procedures e.g. Open Geospatial Consortium (OGC)
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
OSP/ISP Construction Technical Support
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the OSP/ISP Construction Technical Support role at Trace Systems Inc.
Job Overview
Job Title: OSP/ISP Construction Technical Support
Location: NSA, Bahrain
Job Responsibilities
The OSP/ISP Construction Technical Support shall plan and prepare drawings for new, and removal or rearrangement of existing, overhead or underground lines, cables, and conduits to obtain optimum and economical utilization of communications facilities. Experience with Phone Installer work. Able to create and interpret technical documentation. Strong communication and interpersonal skills.
Minimum Qualifications
- An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable). Due to the nature of the work and contract requirements, US Citizenship is required.
- Minimum of (7) years of experience installing outside and interior copper and fiber cabling, fiber optic modems, fiber multiplex equipment, fiber patch panels, analog and digital copper patch panels, main and intermediate distribution frames, lightning protection, and supporting ground and power connections.
- Minimum of (7) years of experience installing cabinets, cable ladder and rack systems, and equipment components in the cabinets.
- At least two (2) years of experience in a military environment.
- Required certifications: BICSI or similar certification.
- Able to travel to support mission up to 10%.
- Education: Associates degree in a Scientific Technical discipline, OR eleven (11) years of recent specialized experience.
About Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply
We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: .
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
#J-18808-LjbffrTechnical Support Engineer (Blockchain & Backend Development)
Posted 3 days ago
Job Viewed
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.
This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.
It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.
Responsibilities:- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
- Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
- 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
- Musthave strong capabilities to identify, analyze and resolve problems logically and systematically
- 3+ years Unix/Linux with shell scripting, etc
- 2+ years databases experience (Oracle, MySQL)
- 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .
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