What Jobs are available for Engineering Support in Bahrain?
Showing 1362 Engineering Support jobs in Bahrain
Technical Support Engineer
8001 Amwaj Islands
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated Technical Support Engineer to provide expert assistance to their customers. This role involves troubleshooting technical issues, resolving complex problems, and ensuring customer satisfaction with their products and services. You will be responsible for responding to customer inquiries via phone, email, and chat, documenting issues and resolutions, and escalating problems when necessary. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach. You should have a thorough understanding of software and hardware troubleshooting, network diagnostics, and operating systems.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
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0
Technical Support Engineer
710 Tubli
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their team. This role will provide essential technical assistance to end-users, diagnosing and resolving hardware, software, and network issues. You will be responsible for managing support tickets, documenting solutions, and escalating complex problems to senior engineers when necessary. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and a commitment to providing exceptional customer service. You will communicate technical information clearly and concisely to users with varying levels of technical expertise, both verbally and in writing. This position requires a proactive approach to identifying recurring issues and contributing to knowledge base articles to improve support efficiency. A passion for technology and problem-solving is crucial, as is the ability to work effectively in a team environment while also managing individual tasks. This role offers a blend of remote work and in-office collaboration, providing flexibility while maintaining team cohesion and access to on-site resources. You will be involved in supporting a diverse range of software applications and hardware configurations, ensuring minimal disruption to user productivity. The ability to adapt to new technologies and troubleshoot effectively under pressure is highly valued. This is an excellent opportunity to develop your technical skills and career within a supportive and growing organization.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to user inquiries and resolve issues via phone, email, and chat.
- Diagnose and resolve technical problems for end-users.
- Document all support requests, actions taken, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate senior support staff or technical teams.
- Install, configure, and maintain computer hardware and software.
- Assist with the setup and configuration of new user accounts and equipment.
- Contribute to the development of a comprehensive knowledge base.
- Provide end-user training on software and hardware usage when required.
- Ensure user satisfaction by providing timely and effective support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS), hardware, and common software applications.
- Experience with network troubleshooting and common network protocols.
- Excellent customer service and communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with IT ticketing systems.
- Problem-solving and analytical skills.
- Ability to work independently and as part of a team.
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1
Technical Support Engineer
107 Hamad Town, Northern
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to provide exceptional assistance to their customers. This role is based in Hamad Town, Northern, BH and requires on-site presence to effectively manage technical issues and collaborate with support teams.
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues reported by users. This involves troubleshooting hardware, software, and network problems, providing clear and concise solutions, and documenting all support interactions. You will be expected to manage support tickets, prioritize issues based on urgency and impact, and escalate problems that cannot be resolved at the first level to appropriate engineering teams. Your goal is to ensure a high level of customer satisfaction by providing timely and effective technical support.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), network protocols, hardware components, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are crucial for effectively interacting with customers and resolving technical challenges. The ability to explain technical concepts to non-technical users is a key requirement.
Key responsibilities include maintaining and updating technical documentation, creating user guides and FAQs, and contributing to the knowledge base. You will also be involved in testing new software and hardware releases to identify potential issues before deployment. The ability to work under pressure, manage multiple tasks simultaneously, and maintain a positive and professional attitude is vital. This is an excellent opportunity for a motivated individual to grow their technical expertise and contribute to a customer-centric support environment.
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues reported by users. This involves troubleshooting hardware, software, and network problems, providing clear and concise solutions, and documenting all support interactions. You will be expected to manage support tickets, prioritize issues based on urgency and impact, and escalate problems that cannot be resolved at the first level to appropriate engineering teams. Your goal is to ensure a high level of customer satisfaction by providing timely and effective technical support.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), network protocols, hardware components, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are crucial for effectively interacting with customers and resolving technical challenges. The ability to explain technical concepts to non-technical users is a key requirement.
Key responsibilities include maintaining and updating technical documentation, creating user guides and FAQs, and contributing to the knowledge base. You will also be involved in testing new software and hardware releases to identify potential issues before deployment. The ability to work under pressure, manage multiple tasks simultaneously, and maintain a positive and professional attitude is vital. This is an excellent opportunity for a motivated individual to grow their technical expertise and contribute to a customer-centric support environment.
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2
Technical Support Engineer
BH26 3BN Arad
BHD50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated team, serving clients in **Hidd, Muharraq, BH**. This role involves providing advanced technical assistance and solutions to customers encountering issues with our client's software and hardware products. You will be a key point of contact, diagnosing complex technical problems, troubleshooting effectively, and guiding customers through resolutions. This position requires a deep understanding of our client's product suite, along with strong analytical and problem-solving capabilities. Responsibilities include managing support tickets, documenting technical issues and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to report bugs and suggest product enhancements. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users. The ability to remain calm and professional under pressure is crucial. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration and team interaction. A proactive approach to identifying potential issues and developing preventative solutions is highly valued. We are looking for an individual who is passionate about technology and dedicated to ensuring customer satisfaction. Opportunities for professional growth and specialization within the technical support domain are available. Join a dynamic team committed to excellence in customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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3
Technical Support Engineer
54322 Busaiteen, Muharraq
BHD65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Technical Support Engineer to provide exceptional assistance to their users. This role is crucial for ensuring smooth operation and user satisfaction with their range of products and services. You will be responsible for diagnosing and resolving technical issues, providing clear instructions, and escalating complex problems when necessary. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. You will handle inquiries via multiple channels, including email, phone, and chat, documenting all interactions and resolutions accurately. Key responsibilities include troubleshooting hardware and software issues, guiding users through setup processes, and educating them on product features. A deep understanding of (mention specific relevant technologies, e.g., operating systems, networking, software applications) is essential. You will work closely with the engineering and product development teams to identify recurring issues and contribute to product improvements. Proactive customer engagement and the ability to anticipate user needs are highly valued. We are looking for an individual who is patient, empathetic, and committed to providing a positive customer experience. The ability to work effectively in a fast-paced, dynamic environment and manage multiple support tickets simultaneously is paramount. This role offers the opportunity to be a key part of a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via email, phone, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through product installation, setup, and troubleshooting steps.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Escalate complex issues to appropriate internal teams for resolution.
- Educate customers on product features and best practices.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Stay updated on product updates and technical changes.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of (mention specific relevant technologies, e.g., Windows/macOS operating systems, common software applications, basic networking concepts).
- Excellent problem-solving and troubleshooting skills.
- Outstanding verbal and written communication skills.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
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4
Technical Support Engineer
228 Southern, Southern
BHD52000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing IT services firm, is looking for a skilled and dedicated Technical Support Engineer to join their team in Nuwaidrat, Southern, BH . This role is pivotal in providing expert technical assistance and resolving complex issues for our diverse clientele. You will be responsible for diagnosing and troubleshooting hardware, software, and network problems, ensuring minimal downtime for our customers. Key responsibilities include responding to support tickets, providing remote and on-site technical assistance, and escalating unresolved issues to senior engineers or specialized teams. You will maintain a high level of customer satisfaction by delivering timely, effective, and professional support. The ideal candidate will possess a strong understanding of IT systems, including operating systems (Windows, macOS, Linux), network protocols, and common software applications. Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualisation technologies is highly desirable. You will also be involved in installing, configuring, and maintaining computer systems and networks, as well as documenting technical solutions and troubleshooting steps. Proactive identification of potential IT issues and the development of preventative measures are encouraged. This role requires excellent problem-solving abilities, strong analytical skills, and the capacity to explain technical concepts clearly to non-technical users. A commitment to continuous learning and staying updated with the latest technology trends is essential.
Responsibilities:
Responsibilities:
- Provide expert technical support to clients via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and networks.
- Manage and prioritize support tickets using a ticketing system.
- Document technical procedures and troubleshooting guides.
- Escalate complex issues to appropriate teams.
- Assist with system upgrades and deployments.
- Ensure timely resolution of technical problems and maintain high customer satisfaction.
- Stay current with technological advancements and industry best practices.
- Contribute to knowledge base development.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or IT services.
- Strong knowledge of operating systems, networking, and hardware troubleshooting.
- Experience with common business software and applications.
- Familiarity with cloud computing and virtualization is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly valued.
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5
Technical Support Engineer
24680 Gudaibiya, Capital
BHD22 Hourly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm in Tubli, Capital, BH , is looking for a skilled and customer-focused Technical Support Engineer. This role is integral to ensuring our clients receive timely and effective technical assistance, fostering satisfaction and loyalty. The Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues reported by users across various platforms and applications. This includes troubleshooting hardware, software, and network problems, and providing clear, concise solutions to customers. You will manage incoming support requests via phone, email, and chat, prioritizing and escalating issues as needed. A deep understanding of common IT infrastructure and software applications is essential. The ability to document technical procedures, create knowledge base articles, and train end-users on product functionalities is also a key component of this role. We are seeking an individual with excellent communication and interpersonal skills, capable of explaining technical concepts to non-technical users. This hybrid role offers a blend of remote flexibility and in-office collaboration, providing a dynamic work environment. If you are a problem-solver with a passion for technology and a commitment to delivering outstanding customer service, we encourage you to apply.
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6
Technical Support Engineer
1199 Saar, Northern
BHD22 Hourly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to provide advanced troubleshooting and assistance to their global customer base. This is a fully remote position, ideal for an individual with a passion for technology and a talent for resolving complex technical issues. The Technical Support Engineer will be responsible for delivering timely and effective support across various platforms and products, ensuring high levels of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and analyze product performance to identify root causes of problems.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Escalate unresolved issues to higher-level support teams or engineering as needed.
- Collaborate with development and product teams to report bugs and suggest product improvements.
- Train and mentor junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Proactively identify potential issues and recommend solutions to prevent recurrence.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotation as required.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware components.
- Proficiency in troubleshooting common software applications and web technologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A patient and customer-centric attitude is essential.
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7
Technical Support Engineer
20111 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically proficient Technical Support Engineer to join their customer service team. This is a remote position, allowing you to provide expert technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our software products and services, ensuring high levels of customer satisfaction. Your duties will include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software problems, and escalating issues to higher-level support when necessary.
The ideal candidate will possess a strong understanding of computer systems, networks, and various software applications. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, explaining technical concepts in an understandable manner, and providing clear solutions. You should have a patient and empathetic approach to customer service. Experience with IT support ticketing systems and remote desktop tools is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment is critical. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, although equivalent work experience will be considered. At least 3 years of experience in a technical support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a fantastic opportunity to utilize your technical expertise to help customers and contribute to the success of a growing company, all within a flexible remote setup.
The ideal candidate will possess a strong understanding of computer systems, networks, and various software applications. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, explaining technical concepts in an understandable manner, and providing clear solutions. You should have a patient and empathetic approach to customer service. Experience with IT support ticketing systems and remote desktop tools is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment is critical. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, although equivalent work experience will be considered. At least 3 years of experience in a technical support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a fantastic opportunity to utilize your technical expertise to help customers and contribute to the success of a growing company, all within a flexible remote setup.
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8
Technical Support Engineer
210 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to join their customer service team at their **Saar, Northern, BH** location. This role requires a strong technical aptitude, excellent problem-solving abilities, and a commitment to providing exceptional customer support. You will be responsible for diagnosing and resolving complex technical issues for our clients, responding to support requests via phone, email, and in-person interactions. Key duties include troubleshooting hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to appropriate departments, and documenting support activities thoroughly. The ideal candidate will possess a deep understanding of computer systems, networks, and common software applications. Experience with CRM systems and ticketing platforms is highly desirable. Strong interpersonal and communication skills are essential for effectively interacting with a diverse client base. A passion for technology and a patient, customer-focused approach are critical for success. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+ or Network+ are a plus. This position offers a fantastic opportunity to develop your technical expertise and contribute to client satisfaction within a supportive team environment. You will be an integral part of ensuring our clients can maximize the value of our products and services through reliable technical assistance.
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9