632 Engineering Support jobs in Bahrain

SATCOM Engineering Support

Manama, Capital Leidos

Posted 6 days ago

Job Viewed

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Job Description

Description

Leidos is seeking a skilled SATCOM Engineering Support Specialist to support our MARCENT program in Bahrain . This role provides Tier 2 network support for a complex enterprise-wide WAN/LAN network and Radio Frequency (RF) systems . The ideal candidate will have experience in SATCOM operations, network troubleshooting, and telecommunications inventory management , ensuring optimal performance and issue resolution.

Key Responsibilities

  • Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
  • Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
  • Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
  • Manage telecommunications installation supplies and maintain daily inventory tracking.
  • Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
  • Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.

Basic Qualifications

  • Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
  • Active Secret clearance.
  • Experience providing Tier 2 network support for WAN, LAN, and RF systems.
  • Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
  • Hands-on experience with SATCOM system operations and maintenance.
  • Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
  • Strong background in network security, patch management, and system monitoring.
  • Experience in inventory management for telecommunications installation supplies.
  • Current U.S. passport with the ability to live and work in an austere environment.

Preferred Qualifications

  • 2+ years of experience working in a military or defense operations environment.

EIO2024

Original Posting

June 5, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr
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SATCOM Engineering Support

Manama, Capital Leidos

Posted 10 days ago

Job Viewed

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Job Description

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This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$72,150.00/yr - $30,425.00/yr

Description

Leidos is seeking a skilled SATCOM Engineering Support Specialist to support our MARCENT program in Bahrain . This role provides Tier 2 network support for a complex enterprise-wide WAN/LAN network and Radio Frequency (RF) systems . The ideal candidate will have experience in SATCOM operations, network troubleshooting, and telecommunications inventory management , ensuring optimal performance and issue resolution.

The anticipated start date for this position is mid-December.

Key Responsibilities

  • Provide Tier 2 support for WAN, LAN, and RF systems, ensuring seamless operations.
  • Operate and maintain SATCOM systems, including modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators (if applicable).
  • Conduct advanced troubleshooting beyond Built-In-Test (BIT) capabilities using Test Measurement and Diagnostic Equipment (TMDE).
  • Manage telecommunications installation supplies and maintain daily inventory tracking.
  • Operate and support satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs.
  • Collaborate with engineering teams to develop best practices for network configurations, monitoring, patch management, and security enforcement.

Basic Qualifications

  • Bachelor’s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.
  • Active Secret clearance.
  • Experience providing Tier 2 network support for WAN, LAN, and RF systems.
  • Proven ability to diagnose and resolve network issues, ensuring adherence to Service Level Agreements (SLAs).
  • Hands-on experience with SATCOM system operations and maintenance.
  • Proficiency in Test Measurement and Diagnostic Equipment (TMDE) usage.
  • Strong background in network security, patch management, and system monitoring.
  • Experience in inventory management for telecommunications installation supplies.
  • Current U.S. passport with the ability to live and work in an austere environment.

Preferred Qualifications

  • 2+ years of experience working in a military or defense operations environment.

EIO2024

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting

August 7, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $72,150.00 - 130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Leidos by 2x

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Manama, Capital Governorate, Bahrain 4 days ago

Manama, Capital Governorate, Bahrain $72, 50.00- 130,425.00 2 days ago

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Senior Mechanical Engineer (Rotating and Packages)

Al Khobar, Eastern, Saudi Arabia 1 day ago

Senior Mechanical Engineer - Static Equipments

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SATCOM Engineering Support

Manama, Capital Leidos

Posted 12 days ago

Job Viewed

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Job Description

**Description**
Leidos is seeking a skilled **SATCOM Engineering Support Specialist** to support our MARCENT program in **Bahrain** . This role provides **Tier 2 network support** for a **complex enterprise-wide WAN/LAN network** and **Radio Frequency (RF) systems** . The ideal candidate will have experience in **SATCOM operations, network troubleshooting, and telecommunications inventory management** , ensuring optimal performance and issue resolution.
**The anticipated start date for this position is June 2026.**
**Key Responsibilities:**
+ Provide Tier 2 support for **WAN, LAN, and RF systems** , ensuring seamless operations.
+ Operate and maintain SATCOM systems, including **modems, redundancy switches, HPAs, LNAs, LNBs, ACUs, SSPAs, antennas, HVAC units, UPS, and generators** (if applicable).
+ Conduct **advanced troubleshooting** beyond Built-In-Test (BIT) capabilities using **Test Measurement and Diagnostic Equipment (TMDE)** .
+ Manage **telecommunications installation supplies** and maintain daily inventory tracking.
+ Operate and support **satellite radios, FDMA, TDMA modems, and iDirect or Linkway modems and hubs** .
+ Collaborate with engineering teams to **develop best practices** for network configurations, monitoring, patch management, and security enforcement.
**Basic Qualifications:**
+ **Bachelor's with 4+ years** of experience. **Additional experience, trainings, or certifications may be considered in lieu of a degree.**
+ **Active Secret clearance.**
+ Experience providing **Tier 2 network support** for WAN, LAN, and RF systems.
+ Proven ability to **diagnose and resolve network issues** , ensuring adherence to Service Level Agreements (SLAs).
+ Hands-on experience with **SATCOM system operations and maintenance** .
+ Proficiency in **Test Measurement and Diagnostic Equipment (TMDE) usage** .
+ Strong background in **network security, patch management, and system monitoring** .
+ Experience in **inventory management** for telecommunications installation supplies.
+ **Current U.S. passport** with the ability to live and work in an **austere environment** .
**Preferred Qualifications:**
+ **2+ years of experience** working in a **military** or **defense operations environment** .
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
August 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00164150
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.

Support Engineering Manager

Manama, Capital Canonical

Posted 6 days ago

Job Viewed

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Job Description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Support Engineering Manager

Manama, Capital Canonical

Posted 10 days ago

Job Viewed

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Job Description

Join or sign in to find your next job

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives

What are we looking for in you

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

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Technical Support Engineer

102 Hamad Town, Northern BHD75000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client, a leading technology solutions provider, is looking for a skilled and customer-focused Technical Support Engineer to join their team in **Hamad Town, Northern, BH**. This role is essential for providing high-quality technical assistance and ensuring client satisfaction with our products and services.

Key responsibilities include:
  • Providing first-level technical support to customers via phone, email, and chat.
  • Diagnosing and resolving hardware, software, and network issues efficiently and accurately.
  • Escalating complex technical problems to senior support staff or relevant departments.
  • Documenting all customer interactions, technical issues, and resolutions in the support ticketing system.
  • Creating and updating knowledge base articles and troubleshooting guides for common issues.
  • Installing, configuring, and maintaining IT systems and equipment.
  • Conducting remote troubleshooting and providing step-by-step guidance to users.
  • Assisting with system upgrades and deployments.
  • Gathering customer feedback to identify areas for product and service improvement.
  • Ensuring timely and effective resolution of all technical support requests.

Ideal candidates will possess:
  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
  • Experience with troubleshooting hardware and software issues.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
  • Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Ability to work collaboratively within a team.
  • A commitment to continuous learning and staying updated with technology trends.

If you are passionate about technology and dedicated to helping users solve their technical challenges, this is a fantastic opportunity for you. Join a supportive environment where your skills will be valued and developed.
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Technical Support Engineer

BH17 7GG Manama, Capital BHD35000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is looking for a skilled and customer-focused Technical Support Engineer to join their growing helpdesk team. This role is responsible for providing exceptional technical assistance and resolving hardware and software issues for a diverse range of clients. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. This involves responding to inquiries via phone, email, and chat, escalating complex issues to senior support staff when necessary, and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess strong analytical and problem-solving skills, a comprehensive understanding of common operating systems and software applications, and a patient, customer-centric attitude. You will be expected to troubleshoot network connectivity issues, diagnose hardware malfunctions, and assist with software installations and configurations. This role also involves documenting common issues and their solutions to build a knowledge base for both internal staff and customers. The ability to communicate technical information clearly and concisely to non-technical users is crucial. We are seeking a dedicated professional who is eager to learn and grow within a supportive IT environment. You will have the opportunity to work with cutting-edge technology and contribute to the overall satisfaction of our client's customer base. A commitment to providing timely and effective support is essential.

Key Qualifications:
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in technical support or helpdesk roles.
  • Proficiency in troubleshooting Windows and macOS operating systems.
  • Familiarity with network protocols and hardware.
  • Excellent problem-solving and diagnostic skills.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Experience with remote support tools is a plus.
  • Knowledge of ticketing systems is beneficial.
  • Must be available to work in Manama, Capital, BH , with a hybrid work arrangement.
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Technical Support Engineer

1073 Saar, Northern BHD60000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a skilled Technical Support Engineer to provide advanced technical assistance and troubleshooting for their client base. This hybrid role allows for remote support alongside occasional on-site client visits or team meetings. You will be responsible for diagnosing and resolving complex technical issues related to our products and services, ensuring customer satisfaction and minimal disruption. This involves responding to escalated support tickets, conducting in-depth analysis of technical problems, and providing clear, effective solutions. You will also contribute to the knowledge base by documenting solutions and creating technical guides. Collaboration with the development and product teams to identify and resolve recurring issues or bugs is essential. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and a passion for technology. Responsibilities include:
  • Providing expert technical support to customers via phone, email, and remote access tools.
  • Diagnosing and resolving complex hardware, software, and network issues.
  • Escalating unresolved issues to the appropriate engineering or development teams.
  • Documenting technical solutions, troubleshooting steps, and customer interactions in the ticketing system.
  • Contributing to the development and maintenance of the technical knowledge base and FAQs.
  • Identifying trends in customer issues and providing feedback to product development teams.
  • Conducting remote diagnostics and providing step-by-step guidance to customers.
  • Performing occasional on-site support or troubleshooting at client locations when necessary.
  • Ensuring timely and effective resolution of all support requests.
  • Maintaining a high level of customer satisfaction and building strong client relationships.
Qualifications:
  • Bachelor's degree in Computer Science, IT, or a related technical field.
  • Minimum of 3 years of experience in technical support or a similar role.
  • Proven expertise in troubleshooting and resolving complex technical issues.
  • Strong understanding of operating systems, network protocols, and hardware.
  • Excellent analytical and problem-solving skills.
  • Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
  • Experience with remote support tools and ticketing systems.
  • Ability to work independently and manage time effectively in a hybrid setup.
  • Certifications like CompTIA A+, Network+, or CCNA are a plus.
  • Customer-centric approach with a commitment to service excellence.
This hybrid role is located in **Saar, Northern, BH**.
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Technical Support Engineer

4005 Seef, Capital BHD55000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a fast-growing technology solutions provider, is seeking a proactive and customer-focused Technical Support Engineer to join their team in Seef, Capital, BH . This position is ideal for someone passionate about technology and providing exceptional support to a diverse client base.

Key Responsibilities:
  • Provide first- and second-level technical support to end-users via phone, email, and remote access tools.
  • Diagnose and resolve hardware, software, and network issues efficiently and effectively.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Manage user accounts, permissions, and access rights within Active Directory and other systems.
  • Assist with the setup and troubleshooting of mobile devices and related applications.
  • Document technical issues, solutions, and user guides in a knowledge base.
  • Escalate unresolved issues to higher-level support teams or vendors as necessary.
  • Proactively identify potential technical problems and implement preventative solutions.
  • Assist in the deployment of new hardware and software across the organization.
  • Provide training and guidance to users on IT best practices and system usage.
  • Contribute to the improvement of support processes and customer service standards.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2+ years of experience in a technical support or helpdesk role.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, collaboration tools).
  • Excellent problem-solving, analytical, and communication skills.
  • Customer-oriented mindset with a passion for helping users.
  • Ability to manage multiple tasks and prioritize effectively.
  • CompTIA A+, Network+, or similar certifications are a plus.
  • Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
Our client values innovation and customer satisfaction, making this a rewarding role in Seef, Capital, BH .
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Technical Support Engineer

1092 Bilad Al Qadeem, Capital BHD7000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading provider of innovative IT solutions, is searching for a skilled Technical Support Engineer to join their expanding team in Salmabad, Northern, BH . This role is pivotal in delivering high-level technical assistance to clients, ensuring the smooth operation and optimal performance of their IT infrastructure and software solutions. The ideal candidate will possess strong diagnostic skills, a customer-first mentality, and the ability to resolve complex technical issues efficiently. You will be working in a collaborative environment, supporting a diverse range of clients and technologies.

**Responsibilities:**
  • Provide advanced technical support and troubleshooting for hardware, software, and network issues.
  • Diagnose and resolve technical problems for end-users in a timely and efficient manner.
  • Install, configure, and maintain IT systems and applications.
  • Respond to customer support tickets, emails, and phone calls with a high degree of technical expertise.
  • Escalate unresolved issues to appropriate internal teams or vendors.
  • Develop and maintain technical documentation, including user guides and knowledge base articles.
  • Conduct training sessions for end-users on new software and system updates.
  • Monitor system performance and proactively identify potential issues.
  • Collaborate with development and operations teams to address product bugs and enhancements.
  • Ensure customer satisfaction through effective communication and problem resolution.

**Qualifications:**
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4 years of experience in technical support or IT administration.
  • Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common applications.
  • Experience with cloud platforms (AWS, Azure, GCP) is a significant advantage.
  • Proficiency in scripting languages (e.g., PowerShell, Python) is a plus.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified are highly desirable.
  • Ability to work independently and manage workload effectively.

Join a company that values technical expertise and customer service, offering excellent career growth opportunities.
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