399 Ensuring Customer Satisfaction jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

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• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Provide clear and concise product information and support to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions, resolutions, and feedback in the CRM system.
• Contribute to the knowledge base by creating and updating FAQs and support articles.
• Identify trends in customer issues and report them to the relevant teams for product improvement.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Adhere to service level agreements (SLAs) and performance metrics.
• Stay updated on product features and updates to provide accurate support.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service, technical support, or a related field is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical-thinking abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• A dedicated workspace with reliable high-speed internet access.
• Ability to work independently and collaboratively with a remote team.

• Handling inbound customer inquiries via phone, email, and live chat.
• Providing accurate information about products and services.
• Resolving customer complaints and issues in a timely and effective manner.
• Processing customer orders, forms, and requests.
• Escalating unresolved issues to the relevant senior staff or departments.
• Maintaining detailed records of customer interactions and transactions.
• Identifying opportunities to improve customer service processes.
• Gathering customer feedback to help shape future service improvements.
• Assisting with customer onboarding and training where necessary.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Document all customer interactions, transactions, comments, and complaints accurately in the CRM system.
• Identify and escalate priority issues or recurring problems to the appropriate internal teams.
• Gather customer feedback and share insights with the team to improve service quality.
• Maintain a high level of product knowledge and service expertise.
• Contribute to team goals by accomplishing related results as needed.
• Ensure customer satisfaction and build long-term customer relationships.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent active listening, verbal, and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM systems and help desk software.
• Strong problem-solving and conflict-resolution abilities.
• Patience and empathy when dealing with customers.
• Familiarity with Microsoft Office Suite.
• Experience in the local market is a plus.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide detailed information about products and services, guiding customers through their options.
• Troubleshoot customer problems, identifying root causes and implementing effective solutions.
• Escalate complex issues to appropriate departments or senior team members when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and communicate trends in customer inquiries and feedback to management.
• Contribute to the development and improvement of customer service processes and knowledge base.
• Proactively seek opportunities to enhance the customer experience.
• Adhere to company policies and procedures, ensuring a consistent and high-quality service.
• Build rapport and establish trust with customers, fostering positive relationships.

• Proven experience in a customer service or customer support role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• High school diploma or equivalent; further education or certifications in customer service are a plus.
• Familiarity with (mention relevant product/service type, e.g., SaaS products, retail services, telecommunications) is advantageous.
• Ability to work collaboratively within a team environment.
• Comfortable working both remotely and in the office as per the hybrid schedule.