1 349 Ensuring Customer Satisfaction jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, services, and account information.
• Provide product information and guidance to customers, helping them make informed purchasing decisions.
• Process returns, exchanges, and refunds according to company policy.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and provide feedback to improve products and services.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to building customer loyalty and enhancing customer satisfaction.
• Assist with customer outreach initiatives as needed.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Handle customer complaints with empathy and professionalism, aiming for satisfactory resolution.

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or customer support role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.
• Familiarity with e-commerce platforms and online sales processes is an advantage.
• Ability to work collaboratively within a team.
• Positive attitude and strong work ethic.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Lead and manage a team of customer support representatives.
• Train, coach, and mentor support staff.
• Develop and implement customer support policies and procedures.
• Handle and resolve escalated customer complaints and issues.
• Monitor customer support performance metrics and KPIs.
• Analyze customer feedback to identify areas for improvement.
• Ensure efficient and timely resolution of customer inquiries across multiple channels.
• Collaborate with other departments (e.g., Sales, Product) to address customer needs.
• Maintain a high level of customer satisfaction.
• Stay updated with customer service trends and technologies.

• Bachelor's degree in Business Administration or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in managing customer support teams.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid environment.
• Strong analytical and problem-solving skills.
• Customer-centric mindset and a passion for service excellence.

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily customer support operations, ensuring efficient and timely resolution of customer issues.
• Handle and resolve escalated customer complaints and complex inquiries.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer support performance metrics and identify areas for improvement.
• Provide regular feedback and coaching to support agents.
• Collaborate with other departments to resolve customer issues and improve the overall customer experience.
• Analyze customer feedback and support trends to provide insights to management.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Manage staffing schedules and workload distribution within the support team.
• Contribute to the development and improvement of support knowledge base and documentation.
• Stay updated on product knowledge and industry best practices in customer service.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Strong organizational and time management skills.
• Detail-oriented with a focus on customer satisfaction.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Experience in a specific industry relevant to the client's business is a plus.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical assistance and troubleshooting for software-related issues.
• Guide customers through product features, functionalities, and best practices.
• Resolve customer complaints and account-related problems efficiently and effectively.
• Escalate complex issues to appropriate departments or senior support staff.
• Document all customer interactions accurately in the CRM system.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify recurring customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction through excellent service.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Participate in team meetings and training sessions to stay updated on products and policies.
• Proactively identify opportunities to improve the customer support experience.
• Build rapport and trust with customers, fostering long-term relationships.
• Assist with onboarding new customers and providing initial setup guidance.
• Handle customer feedback and ensure it is relayed to the relevant teams.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role (1-3 years preferred).
• Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Familiarity with software applications and basic technical troubleshooting.
• Ability to multitask and manage time effectively in a dynamic environment.
• A customer-centric mindset and a passion for helping others.
• Team player with a positive attitude.
• Ability to work in our Janabiyah, Northern, BH office.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer complaints and technical issues effectively.
• Process orders, returns, and exchanges efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Educate customers on product features and benefits.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to share best practices and improve support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or a related role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Basic technical aptitude for troubleshooting.
• Ability to work independently and as part of a hybrid team.
• Familiarity with e-commerce platforms is a plus.