1 905 Ensuring Customer Satisfaction jobs in Bahrain

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical and product-related issues for customers.
• Process customer orders, returns, and exchanges accurately.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions in the CRM system.
• Provide product information and guidance to customers.
• Contribute to the creation and maintenance of customer support documentation.
• Identify opportunities to improve customer service processes and workflows.
• Collaborate with internal teams to address customer concerns and feedback.
• Strive to achieve high customer satisfaction and Net Promoter Score (NPS) ratings.

• High school diploma or equivalent; some college education preferred.
• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Patience, empathy, and a desire to help others.
• Ability to work effectively both independently and as part of a hybrid team.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide technical assistance and guidance on product usage and troubleshooting.
• Process customer requests, orders, and cancellations accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex problems to senior support staff or relevant departments.
• Gather customer feedback and report recurring issues to product and development teams.
• Maintain a high level of product knowledge to effectively assist customers.
• Assist in training new customer support representatives.
• Contribute to the development of knowledge base articles and support documentation.
• Strive to achieve and exceed customer satisfaction targets.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Experience with (Specific Software/Product relevant to client) is a plus.
• Adaptability to changing processes and customer needs.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide accurate information about product features, services, and policies.
• Guide customers through product usage and technical functionalities.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to the product and development teams for continuous improvement.
• Educate customers on best practices and helpful resources.
• Contribute to building and maintaining a positive customer experience.
• Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
• Adhere to company policies and procedures, ensuring data privacy and security.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Ability to work collaboratively in a team environment.
• Basic technical aptitude and willingness to learn new software and systems.
• Availability to work standard business hours.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide accurate information about products, services, and policies.
• Process customer orders, returns, and exchanges according to established procedures.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Stay updated on product knowledge and company policies.
• Assist with training new customer service representatives as needed.

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with customer support software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• This role is based in Salmabad, Northern, BH , but is a fully remote position.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve customer issues related to products and services, ensuring a high level of customer satisfaction.
• Provide accurate information about company offerings, policies, and procedures.
• Troubleshoot and guide customers through technical difficulties, offering clear and concise solutions.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify and escalate priority issues to the relevant teams for prompt resolution.
• Contribute to the development of customer support documentation and FAQs.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Continuously seek opportunities to improve the customer experience.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven customer support experience, preferably in a call center or helpdesk environment.
• Excellent communication skills, both verbal and written, with a clear and friendly tone.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
• Knowledge of the specific industry or product set is a plus.