408 Executive Customer Service jobs in Bahrain

Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients' queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Key Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team's goals

Qualifications

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

Overview

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As an Account Management Team Lead , you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team’s goals.

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

• Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun!
• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

• Conduct in-depth virtual skin consultations, analyzing client needs and recommending tailored skincare regimens and treatments.
• Perform virtual demonstrations and provide expert advice on product usage and application techniques.
• Develop and maintain strong, long-lasting client relationships through proactive communication and exceptional service.
• Educate clients on advanced aesthetic procedures, ingredient benefits, and overall wellness practices.
• Collaborate with the marketing team to create engaging content related to skincare and beauty trends.
• Track client progress and adjust treatment plans as necessary to ensure optimal results.
• Stay abreast of the latest advancements in aesthetics, dermatology, and wellness industry innovations.
• Manage client bookings and administrative tasks using our online CRM system.
• Provide support and mentorship to junior team members as needed.
• Ensure client satisfaction and retention by exceeding expectations.

• Minimum of 5 years of experience as a licensed Aesthetician.
• Proven track record of managing a diverse client base and driving client loyalty.
• Deep understanding of various skin types, conditions, and corrective treatments.
• Excellent verbal and written communication skills, with a professional and engaging virtual presence.
• Proficiency in using video conferencing platforms and CRM software.
• A strong understanding of product ingredients and their effects.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for continuous learning and professional development in the beauty and wellness sector.
• Certification in advanced aesthetic treatments is a plus.

• Conduct comprehensive virtual skin analysis and consultations, identifying client concerns and goals.
• Develop and implement customized, evidence-based skincare treatment plans using a variety of advanced aesthetic techniques and product lines.
• Educate clients on proper skincare practices, product ingredients, and the science behind treatments.
• Maintain meticulous client records, tracking progress and adjusting treatment strategies as needed.
• Stay abreast of the latest advancements in aesthetic dermatology, cosmetic ingredients, and emerging treatment modalities.
• Provide exceptional customer service, building strong, lasting relationships with clients and fostering loyalty.
• Collaborate with the marketing team to create engaging educational content for online platforms and client newsletters.
• Process online product orders and manage client follow-ups to ensure satisfaction.
• Adhere to all professional ethical standards and company policies.

• Minimum of 5 years of experience as a licensed aesthetician with a strong focus on clinical skincare and results-driven treatments.
• Advanced certification in cosmetic dermatology, laser treatments, or chemical peels is highly desirable.
• Proven ability to conduct thorough client assessments and develop effective, personalized treatment protocols.
• Exceptional communication, interpersonal, and client relationship management skills.
• Proficiency in using virtual consultation platforms, CRM software, and standard office applications.
• Deep understanding of dermatological conditions, cosmetic science, and product formulations.
• A passion for continuous learning and professional development within the beauty and wellness industry.
• Ability to work independently and manage time effectively in a remote setting.
• Fluency in English; knowledge of other languages is a plus.

• Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
• Minimum of 4 years of experience as a practicing aesthetician.
• Proven experience in client relationship management and exceptional customer service skills.
• Proficiency in performing a wide range of advanced skincare treatments.
• Knowledge of skincare ingredients, formulations, and contraindications.
• Experience in training or mentoring junior staff is a plus.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team in a hybrid setting.
• Familiarity with salon management software and online booking systems.

• Conducting virtual skin consultations to assess client needs and concerns.
• Developing customized skincare routines and treatment plans tailored to individual client profiles.
• Providing expert advice on product selection, usage, and benefits.
• Educating clients on advanced skincare techniques and the importance of a consistent routine.
• Managing client appointments, follow-ups, and communications to ensure high levels of satisfaction.
• Building and maintaining strong, long-lasting relationships with a diverse client base.
• Handling client inquiries, resolving issues, and ensuring a positive resolution for all concerns.
• Collaborating with the sales and marketing teams to promote new services and products.
• Staying current with industry trends, new treatments, and advancements in aesthetic science.
• Maintaining detailed and confidential client records in compliance with privacy standards.
• Generating reports on client engagement, satisfaction, and retention metrics.
• Proactively identifying opportunities to upsell services and products based on client needs.

• Licensed Aesthetician with a recognized certification and a minimum of 5-7 years of hands-on experience.
• Proven expertise in performing a wide range of aesthetic treatments (e.g., facials, peels, microdermabrasion).
• Exceptional client relationship management and communication skills, with the ability to connect virtually.
• Strong understanding of skincare ingredients, product formulations, and common skin conditions.
• Proficiency in using virtual consultation platforms and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Passion for wellness, beauty, and delivering exceptional client experiences.
• Fluent in English, with excellent written and verbal communication skills.
• Experience in a client-facing sales or consultation role is highly desirable.