2 448 Field Application Engineer jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Respond to customer inquiries and resolve issues promptly and effectively via multiple channels (phone, email, chat).
• Provide accurate information about products and services.
• Troubleshoot technical problems and guide customers through solutions.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow-up with customers to ensure satisfaction and resolution of their concerns.
• Contribute to the development of FAQs and knowledge base articles.
• Identify trends in customer inquiries and provide feedback to management for service improvements.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Adhere to company policies and procedures regarding customer service.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with technical support or product-specific knowledge is advantageous.
• Ability to work independently and as part of a virtual team.
• Demonstrated ability to remain calm and professional under pressure.

• Responding to customer inquiries and resolving issues via phone, email, and live chat.
• Providing accurate product and service information to customers.
• Troubleshooting technical and non-technical problems and guiding customers through solutions.
• Escalating complex issues to appropriate departments when necessary.
• Documenting all customer interactions and resolutions in the CRM system.
• Gathering customer feedback and identifying trends for service improvement.
• Ensuring a high level of customer satisfaction with every interaction.
• Contributing to team goals and supporting colleagues.
• Maintaining up-to-date knowledge of products, services, and company policies.
• Participating in training sessions to enhance skills and product knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a dynamic, team-oriented environment.
• Experience with technical support is a plus.

• Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
• Identify, troubleshoot, and resolve customer issues effectively and efficiently.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate departments when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Contribute to building customer loyalty and retention.
• Identify opportunities to improve customer service processes and workflows.
• Stay updated on product knowledge and company policies.
• Assist in training new customer support representatives.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Patience, empathy, and a customer-centric mindset.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.
• Previous experience in a technical support role is an advantage.

• Responding promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshooting and resolving customer issues, complaints, and technical problems efficiently.
• Providing accurate information about products, services, and company policies.
• Escalating complex issues to appropriate departments or senior staff when necessary.
• Documenting customer interactions, issues, and resolutions in the CRM system.
• Identifying trends in customer inquiries and feedback to help improve products and services.
• Maintaining a high level of customer satisfaction through empathetic and effective communication.
• Continuously learning about new product updates and company procedures.
• Collaborating with team members to share best practices and improve support processes.
• Achieving and exceeding individual and team performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client-facing service experience.
• Excellent verbal and written communication skills, with clear and concise articulation.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask, prioritize, and manage time effectively.
• A dedicated, quiet workspace with a stable high-speed internet connection.
• Adaptability and a positive attitude towards learning new technologies and processes.
• Patience and empathy in dealing with customer concerns.
• This is a fully remote position, ideal for individuals seeking flexibility. While the role is associated with **Salmabad, Northern, BH**, the work is performed entirely remotely.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing effective solutions.
• Educate customers on product features and services.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to relevant teams for product improvement.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction.
• Assist with the creation of support documentation and FAQs.
• Adhere to company policies and procedures.

• High school diploma or equivalent; Associate's degree preferred.
• 1-3 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customers.
• Familiarity with (Industry Specific Product/Service) is a plus.
• Ability to work collaboratively in a hybrid environment.