1 544 Field Support jobs in Bahrain

• Provide remote technical guidance and support to field installation teams for network hardware and cabling.
• Diagnose and resolve complex network installation and configuration issues in real-time.
• Develop and maintain detailed installation guides, procedures, and best practices.
• Conduct remote site assessments and pre-installation planning sessions with client representatives.
• Oversee the deployment of network equipment, ensuring adherence to design specifications and quality standards.
• Troubleshoot and repair network connectivity problems, identifying root causes and implementing effective solutions.
• Collaborate with engineering and support teams to escalate and resolve technical challenges.
• Train and mentor junior technicians on installation techniques and troubleshooting methodologies.
• Maintain accurate documentation of all installation activities, configurations, and resolutions.
• Ensure compliance with safety regulations and company policies during all field operations managed remotely.

• Associate's degree in Information Technology, Computer Networking, or a related field; relevant certifications are highly valued.
• Minimum of 5 years of hands-on experience in network installation, configuration, and maintenance.
• Proven experience in a remote technical support or field supervision role.
• Deep understanding of networking protocols (TCP/IP, Ethernet, Wi-Fi), routing, and switching.
• Proficiency in network diagnostic tools and equipment.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to clearly articulate technical instructions to others.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Experience with structured cabling systems, fiber optics, and telecommunications infrastructure.
• Familiarity with various vendor equipment (e.g., Cisco, Juniper, HP) is a plus.

• Perform expert installation of commercial and industrial HVAC systems, ensuring adherence to design specifications and safety standards.
• Conduct preventative maintenance, inspections, and diagnostic testing on HVAC equipment.
• Troubleshoot and repair complex HVAC system issues, including electrical, mechanical, and control system malfunctions.
• Provide remote technical support and guidance to on-site field teams and clients.
• Manage service schedules, work orders, and inventory for parts and supplies using remote platforms.
• Identify opportunities for system upgrades or efficiency improvements.
• Ensure compliance with all safety regulations, codes, and environmental standards.
• Document all service activities, repairs, and maintenance performed.
• Maintain a high level of customer service and professional communication.
• Stay current with new HVAC technologies, diagnostic tools, and industry best practices.

• High school diploma or equivalent; vocational training or certification in HVAC/R is required.
• Minimum of 5 years of hands-on experience in installing and servicing commercial HVAC systems.
• EPA Universal Certification required.
• Strong knowledge of refrigeration cycles, electrical schematics, control systems, and building automation.
• Proficiency with diagnostic tools, multimeters, and relevant HVAC software.
• Excellent problem-solving, diagnostic, and repair skills.
• Strong communication and interpersonal skills, with the ability to provide clear remote technical guidance.
• Ability to manage time effectively and work independently in a remote coordination capacity while performing required field tasks.
• Valid driver's license and a clean driving record.
• Comfortable working with digital tools for scheduling, reporting, and remote communication.

Field IT Support Engineer (Dispatch / On-need basis) - Manama

Working Model:
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Location: Manama, Bahrain

Long term contract

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

• Desktop/End User Support

• Smarts Hands & Feet / Data Center Support

Job Requirements:

Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

• Provide remote technical support and troubleshooting for industrial machinery via phone, email, and video conferencing.
• Diagnose and resolve complex mechanical, electrical, and software issues using advanced diagnostic tools and methodologies.
• Conduct planned preventative maintenance on equipment to ensure reliability and longevity.
• Perform installations, upgrades, and retrofits of industrial systems according to technical specifications.
• When required, travel to client sites to perform on-site diagnostics, repairs, and maintenance.
• Manage a remote service schedule, prioritizing urgent issues and client needs.
• Document all service activities, including troubleshooting steps, repairs performed, and parts used, in detailed service reports.
• Maintain an inventory of spare parts and manage their ordering and dispatch.
• Provide technical training and guidance to client personnel on equipment operation and basic maintenance.
• Stay current with product updates, technical bulletins, and service best practices.
• Collaborate with the engineering and product development teams to provide feedback on equipment performance and potential improvements.
• Ensure all work is performed safely and in compliance with company and site-specific safety regulations.
• Manage travel logistics and expenses efficiently for necessary on-site visits.
• Build and maintain strong, positive relationships with clients, ensuring high levels of customer satisfaction.
• Respond to emergency service calls as needed, potentially outside standard working hours.

• Associate's degree or equivalent certification in Electronics, Mechanical Technology, Industrial Maintenance, or a related field.
• Minimum of 5 years of experience in field service, industrial maintenance, or technical support for complex machinery.
• Strong expertise in diagnosing and repairing mechanical, electrical, and electronic systems.
• Proficiency with diagnostic software, multimeters, oscilloscopes, and other relevant test equipment.
• Excellent remote troubleshooting and problem-solving skills.
• Strong understanding of industrial automation and control systems.
• Ability to interpret technical manuals, schematics, and blueprints.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to work independently and manage time effectively in a remote environment.
• Willingness and ability to travel occasionally (estimated 10-20%) for on-site support, with a valid driver's license and passport.
• Self-motivated and able to adapt to changing priorities.
• Proficiency in using remote access tools and service management software.
• A dedicated home office space with a reliable high-speed internet connection is required.

• Proven experience as a Field Technician or in a similar technical support role.
• Strong understanding of (Specify relevant technical field, e.g., electrical systems, IT infrastructure, mechanical equipment).
• Excellent diagnostic and troubleshooting skills.
• Proficiency with remote access and diagnostic tools.
• Superior communication and interpersonal skills, capable of guiding non-technical personnel.
• Ability to read and interpret technical manuals and schematics.
• Associate's degree in a relevant technical field or equivalent experience.

• Provide remote technical support and troubleshooting for industrial machinery and equipment.
• Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and protocols.
• Guide on-site technicians through installation, maintenance, repair, and calibration procedures via phone, video conferencing, and detailed documentation.
• Develop and deliver technical training materials for customers and internal field teams.
• Create and update technical manuals, service bulletins, and knowledge base articles.
• Analyze equipment performance data to identify trends, predict potential failures, and recommend preventative maintenance strategies.
• Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
• Manage service contracts and ensure customer satisfaction through timely and effective problem resolution.
• On occasion, travel to customer sites for critical installations, complex repairs, or on-site training (travel expenses will be covered).
• Maintain detailed service reports and documentation of all activities.
• Stay current with new technologies and advancements in the field of industrial equipment.
• Manage spare parts inventory and coordinate timely delivery for on-site repairs.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum of 6 years of experience as a Field Service Engineer or in a similar technical support role, with a strong emphasis on industrial automation or complex machinery.
• Proven ability to diagnose and resolve intricate technical issues remotely.
• Excellent understanding of PLC programming, control systems, hydraulics, pneumatics, and electrical systems.
• Proficiency in using remote access and diagnostic software.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to clearly explain technical concepts to both technical and non-technical audiences.
• Strong analytical and problem-solving capabilities.
• Willingness and ability to travel occasionally for on-site assignments (up to 20%).
• Familiarity with CAD software and technical documentation is an advantage.
• Experience with data logging and performance analysis tools.

• Provide remote technical support for industrial equipment installation, operation, and maintenance.
• Diagnose and troubleshoot complex equipment failures using remote diagnostic tools.
• Guide customers and on-site technicians through repair and maintenance procedures.
• Develop and update technical documentation, including service manuals and troubleshooting guides.
• Analyze performance data and identify root causes of equipment issues.
• Collaborate with internal engineering teams to resolve escalated technical problems.
• Provide feedback to product development based on field issues and customer requests.
• Ensure customer satisfaction by delivering timely and effective technical solutions.
• Maintain accurate records of support requests, resolutions, and customer interactions.
• Stay up-to-date with product updates and technical advancements.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
• Minimum of 4 years of experience in field service, technical support, or a related role, preferably with industrial equipment.
• Strong understanding of mechanical, electrical, and electronic systems.
• Proficiency with diagnostic tools and remote support technologies.
• Excellent problem-solving, analytical, and communication skills.
• Ability to explain complex technical information clearly and concisely.
• Strong organizational and time management skills for effective remote work.
• Experience with technical writing and documentation is a plus.
• Willingness to be available for support across different time zones.

• Provide remote technical support and troubleshooting for electromechanical systems and equipment.
• Diagnose hardware and software issues using remote diagnostic tools and methodologies.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Schedule and perform on-site installations, maintenance, and repairs as needed.
• Interpret technical manuals, schematics, and blueprints to understand equipment functionality.
• Perform preventative maintenance to ensure optimal equipment performance and longevity.
• Document all service activities, including diagnoses, repairs, and parts used.
• Communicate effectively with customers, providing updates and ensuring satisfaction.
• Order and manage necessary parts and supplies for repairs and maintenance.
• Adhere to all safety protocols and company procedures.

• High school diploma or equivalent; vocational training or technical certification is preferred.
• Minimum of 4 years of experience as a Field Service Technician or in a similar technical support role.
• Proven experience in troubleshooting and repairing electromechanical systems.
• Proficiency with remote access software and diagnostic tools.
• Strong understanding of electrical, mechanical, and hydraulic systems.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills.
• Ability to read and interpret technical documentation.
• Willingness to travel for on-site service as required.
• Valid driver's license and a clean driving record.