270 Field Support jobs in Bahrain
Senior Electronics Technician - Remote Field Support
00567 Manama, Capital
BHD80000 Annually
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Our client, a global leader in advanced manufacturing and automation technology, is seeking a highly skilled and self-motivated Senior Electronics Technician to provide expert remote technical support. This is a fully remote position, offering the flexibility to work from anywhere while supporting critical installation and maintenance operations for our sophisticated industrial equipment.
In this pivotal role, you will diagnose and troubleshoot complex electronic and electrical issues on industrial machinery and control systems using remote diagnostic tools, video conferencing, and detailed schematics. You will guide on-site technicians, clients, and field engineers through complex repair and maintenance procedures, ensuring minimal downtime and optimal equipment performance. Your deep understanding of electronic components, circuit boards, control systems, and diagnostic software will be essential. You will also be responsible for documenting technical issues, developing solutions, and contributing to our knowledge base to enhance future support capabilities. The ideal candidate possesses exceptional problem-solving skills, a meticulous attention to detail, and the ability to communicate technical information clearly and effectively to a non-technical audience, all within a remote work setting.
Key Responsibilities:
Qualifications:
In this pivotal role, you will diagnose and troubleshoot complex electronic and electrical issues on industrial machinery and control systems using remote diagnostic tools, video conferencing, and detailed schematics. You will guide on-site technicians, clients, and field engineers through complex repair and maintenance procedures, ensuring minimal downtime and optimal equipment performance. Your deep understanding of electronic components, circuit boards, control systems, and diagnostic software will be essential. You will also be responsible for documenting technical issues, developing solutions, and contributing to our knowledge base to enhance future support capabilities. The ideal candidate possesses exceptional problem-solving skills, a meticulous attention to detail, and the ability to communicate technical information clearly and effectively to a non-technical audience, all within a remote work setting.
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic support for complex electronic and electrical systems in industrial machinery.
- Guide on-site personnel (technicians, clients) through intricate repair, calibration, and maintenance procedures via remote communication channels.
- Analyze electronic schematics, technical manuals, and diagnostic software outputs to identify root causes of system failures.
- Develop and document detailed step-by-step resolution plans for technical issues.
- Maintain accurate and comprehensive records of support activities, findings, and resolutions in the company's CRM/ticketing system.
- Collaborate with engineering and product development teams to provide feedback on product reliability and identify areas for design improvement.
- Contribute to the creation and update of technical documentation, troubleshooting guides, and knowledge base articles.
- Train and mentor junior technicians on remote support best practices and advanced diagnostic techniques.
- Ensure adherence to safety protocols during all remote guidance scenarios.
- Stay current with advancements in electronic components, control systems, and diagnostic technologies relevant to our product lines.
Qualifications:
- Associate's degree or equivalent certification in Electronics Technology, Electrical Engineering, or a related field. Bachelor's degree preferred.
- 5-7 years of hands-on experience in troubleshooting and repairing complex electronic systems, industrial controls, or automation equipment.
- Proficiency with electronic diagnostic tools (oscilloscopes, multimeters, logic analyzers), soldering equipment, and related hardware.
- Strong understanding of digital and analog electronics, microcontrollers, PLCs, and industrial communication protocols.
- Experience with remote access and diagnostic software solutions.
- Exceptional analytical and problem-solving skills.
- Outstanding verbal and written communication skills, with the ability to explain complex technical concepts clearly and concisely.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Familiarity with CAD software for reading schematics is a plus.
- Experience in customer support or technical service roles is highly advantageous.
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0
Certified HVAC Technician (Remote Support & Field Dispatch)
102 Isa Town, Northern
BHD55000 Annually
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Our client, a leading provider of building systems maintenance and repair services, is seeking a highly skilled and certified HVAC Technician to join their innovative remote support and field dispatch team. This unique role combines remote technical consultation with on-site problem-solving, ensuring efficient and effective resolution of heating, ventilation, and air conditioning issues for a wide range of clients. You will be responsible for providing remote technical guidance to field technicians, diagnosing complex HVAC problems through remote monitoring and communication, and dispatching appropriate personnel for on-site interventions when necessary. The ideal candidate will possess comprehensive knowledge of HVAC systems, advanced diagnostic techniques, and a strong understanding of troubleshooting methodologies. A valid HVAC certification (e.g., EPA Section 608) and a proven track record in field service and repair are essential. Excellent communication skills, both written and verbal, are critical for effectively guiding technicians and documenting service reports. This is a remote-first position that requires strong analytical skills, problem-solving abilities, and the capacity to work independently and manage time effectively. Proficiency in using remote diagnostic tools and software is a must. You will also contribute to the development of best practice guides and training materials for the field service team. This is an exceptional opportunity to leverage your HVAC expertise in a forward-thinking operational model, contributing to operational efficiency and customer satisfaction. The ability to adapt to different equipment manufacturers and system complexities is highly valued. A minimum of 5 years of experience in hands-on HVAC installation, maintenance, and repair is required, along with a demonstrated ability to troubleshoot intricate mechanical and electrical issues. Strong knowledge of building automation systems and energy efficiency principles is also beneficial.
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1
Senior Field Service Engineer - Remote Support
2005 Jbeil
BHD70000 Annually
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Our client is seeking a highly experienced and technically proficient Senior Field Service Engineer to join their fully remote technical support team. This role is pivotal in providing expert remote assistance to clients for the installation, maintenance, and troubleshooting of complex industrial equipment. The ideal candidate will possess extensive hands-on experience in diagnosing and resolving mechanical, electrical, and software issues, coupled with exceptional communication skills to guide on-site personnel. You will be the primary point of contact for critical technical issues, ensuring minimal downtime and maximum customer satisfaction.
Key Responsibilities:
Qualifications:
This is an exceptional opportunity for a seasoned service professional to leverage their expertise in a fully remote role, impacting customer success on a global scale. Join a supportive team and contribute to maintaining the operational efficiency of critical industrial equipment.
Key Responsibilities:
- Provide advanced remote technical support for the installation, commissioning, maintenance, and repair of industrial machinery and systems.
- Diagnose and troubleshoot complex hardware, software, and operational issues using remote diagnostic tools and video conferencing.
- Guide on-site customer technicians or engineers through troubleshooting and repair procedures effectively.
- Develop and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and FAQs.
- Analyze recurring technical issues and provide feedback to the engineering and product development teams for product improvement.
- Manage customer escalations and ensure timely resolution of critical technical problems.
- Conduct remote training sessions for customers on equipment operation and basic maintenance.
- Monitor equipment performance remotely and proactively identify potential issues.
- Collaborate with internal teams, including sales, support, and engineering, to ensure a seamless customer experience.
- Maintain accurate records of service requests, actions taken, and resolutions in the CRM system.
- Identify opportunities to improve remote support processes and customer self-service resources.
- Stay up-to-date with product updates, technical bulletins, and new service methodologies.
Qualifications:
- Associate's or Bachelor's degree in Engineering (Mechanical, Electrical, or related field), or equivalent practical experience.
- Minimum of 6 years of experience in field service engineering or technical support for complex machinery.
- Proven expertise in diagnosing and repairing mechanical, electrical, and/or software issues in an industrial setting.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication, listening, and interpersonal skills, with the ability to clearly articulate technical information to a non-technical audience remotely.
- Proficiency with remote access and diagnostic tools, video conferencing software, and ticketing systems.
- Ability to work independently and manage multiple support requests simultaneously in a fast-paced, remote environment.
- Strong understanding of industrial automation, control systems, or specific equipment relevant to the client's industry.
- Proficiency in reading schematics and technical drawings.
- Customer-focused mindset with a commitment to service excellence.
This is an exceptional opportunity for a seasoned service professional to leverage their expertise in a fully remote role, impacting customer success on a global scale. Join a supportive team and contribute to maintaining the operational efficiency of critical industrial equipment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Field Service Technician (Remote Support)
221 Bilad Al Qadeem, Capital
BHD3200 Annually
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Our client is seeking a highly skilled and experienced Senior Field Service Technician who can provide remote support and technical expertise for their advanced industrial equipment. This is a fully remote position, offering the flexibility to work from home while supporting clients across various locations. You will be responsible for diagnosing and troubleshooting complex technical issues, guiding on-site personnel through repair procedures, and ensuring optimal performance of installed systems. The ideal candidate possesses a deep understanding of mechanical, electrical, and electronic systems, coupled with strong diagnostic and problem-solving skills. Excellent communication abilities are paramount, as you will be the primary technical point of contact, conveying instructions clearly and effectively. Experience with remote diagnostic tools and software is essential. You will also be involved in documenting technical procedures, updating knowledge bases, and contributing to the continuous improvement of support services. This role requires an individual who is proactive, detail-oriented, and capable of working independently in a remote setting. Key responsibilities include:
- Providing remote technical support and troubleshooting for industrial equipment.
- Diagnosing mechanical, electrical, and electronic issues using remote diagnostic tools.
- Guiding on-site technicians or customer personnel through complex repair and maintenance procedures via video calls, phone, and chat.
- Developing and maintaining detailed technical documentation, including repair guides and troubleshooting manuals.
- Updating and managing a comprehensive knowledge base with solutions and best practices.
- Monitoring equipment performance remotely and identifying potential issues before they escalate.
- Collaborating with engineering and product teams to provide feedback on product design and reliability.
- Assisting in the development and delivery of remote training programs for technicians and customers.
- Ensuring high levels of customer satisfaction through efficient and effective remote support.
- Managing service requests, prioritizing tasks, and tracking resolution times.
- Contributing to the continuous improvement of remote support processes and tools.
- Escalating critical issues to appropriate internal teams when necessary.
- Staying current with product updates, technical bulletins, and industry advancements.
- Associate's degree or equivalent certification in Electronics, Mechanical Engineering, Industrial Technology, or a related field.
- 5+ years of experience as a Field Service Technician or in a similar technical support role.
- Proven experience providing remote technical support for complex machinery or equipment.
- Strong knowledge of mechanical, electrical, and electronic systems.
- Proficiency with remote diagnostic software and tools.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with CRM and ticketing systems is a plus.
- Familiarity with industrial automation systems is advantageous.
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3
Senior Field Service Technician (Remote Support)
200 Jbeil
BHD75000 Annually
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Our client is seeking a highly skilled and experienced Senior Field Service Technician to provide critical remote support for installation and maintenance operations. This fully remote position allows you to leverage your technical expertise to guide on-site teams and clients through complex troubleshooting, diagnostics, and repair procedures. You will be the go-to expert for resolving intricate technical issues, ensuring maximum uptime and customer satisfaction for equipment and systems deployed in various locations, including those servicing the Janabiyah, Northern, BH area.
As a Senior Field Service Technician operating remotely, your primary responsibilities will include providing real-time technical assistance via phone, video conferencing, and remote access software. You will troubleshoot hardware and software issues, diagnose system malfunctions, and guide technicians through repair and replacement procedures. This involves interpreting technical manuals, schematics, and diagnostic reports to provide accurate solutions. You will also document all support interactions, resolutions, and follow-up actions in a comprehensive manner. Proactive analysis of common issues and development of knowledge base articles or troubleshooting guides will be integral to your role. Furthermore, you will liaise with engineering and product development teams to relay field feedback and contribute to product improvement initiatives.
The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems relevant to our client's products. Proven experience in diagnosing and resolving complex technical issues in a field service or support capacity is essential. Proficiency in using diagnostic tools, test equipment, and remote support software is required. Strong problem-solving skills, meticulous attention to detail, and the ability to remain calm and effective under pressure are paramount. Excellent communication and interpersonal skills are critical for clearly conveying technical information to varying audiences.
We require an Associate's degree in a relevant technical field, or equivalent work experience. A minimum of 7 years of experience in field service, technical support, or a related role is necessary. Industry-specific certifications are a strong plus. The ability to interpret complex technical documentation and guide others through intricate procedures remotely is crucial. This role demands a proactive, resourceful, and technically adept individual who can make a significant impact on our client's operational efficiency and customer support excellence from a remote work environment.
As a Senior Field Service Technician operating remotely, your primary responsibilities will include providing real-time technical assistance via phone, video conferencing, and remote access software. You will troubleshoot hardware and software issues, diagnose system malfunctions, and guide technicians through repair and replacement procedures. This involves interpreting technical manuals, schematics, and diagnostic reports to provide accurate solutions. You will also document all support interactions, resolutions, and follow-up actions in a comprehensive manner. Proactive analysis of common issues and development of knowledge base articles or troubleshooting guides will be integral to your role. Furthermore, you will liaise with engineering and product development teams to relay field feedback and contribute to product improvement initiatives.
The ideal candidate will possess a deep understanding of mechanical, electrical, and electronic systems relevant to our client's products. Proven experience in diagnosing and resolving complex technical issues in a field service or support capacity is essential. Proficiency in using diagnostic tools, test equipment, and remote support software is required. Strong problem-solving skills, meticulous attention to detail, and the ability to remain calm and effective under pressure are paramount. Excellent communication and interpersonal skills are critical for clearly conveying technical information to varying audiences.
We require an Associate's degree in a relevant technical field, or equivalent work experience. A minimum of 7 years of experience in field service, technical support, or a related role is necessary. Industry-specific certifications are a strong plus. The ability to interpret complex technical documentation and guide others through intricate procedures remotely is crucial. This role demands a proactive, resourceful, and technically adept individual who can make a significant impact on our client's operational efficiency and customer support excellence from a remote work environment.
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4
Senior Field Service Technician (Remote Support)
235, BH Saar, Northern
BHD3000 Annually
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Our client is seeking a highly skilled Senior Field Service Technician to provide remote support and troubleshooting for complex industrial equipment. This is a 100% remote position, allowing you to leverage your expertise from the comfort of your home office. You will be instrumental in diagnosing and resolving technical issues for clients worldwide, ensuring minimal downtime and maximum operational efficiency.
Responsibilities:
Qualifications:
This is a critical role that requires exceptional technical acumen and a commitment to client success. If you are a seasoned technician who excels at remote problem-solving, we encourage you to apply and become an integral part of our virtual support team, serving clients in Saar, Northern, BH and beyond.
Responsibilities:
- Provide expert remote technical support for a range of industrial machinery and systems.
- Diagnose complex hardware and software issues through remote access tools, diagnostic software, and detailed client communication.
- Guide on-site personnel through troubleshooting procedures and repair processes.
- Escalate critical issues to engineering or product development teams when necessary, providing comprehensive technical details.
- Maintain accurate and detailed records of all service requests, troubleshooting steps, and resolutions in the CRM system.
- Develop and update technical documentation, including user manuals, troubleshooting guides, and FAQs, to enhance client self-sufficiency.
- Conduct remote training sessions for client technicians on equipment operation and maintenance.
- Identify recurring issues and provide feedback to the product development team for future improvements.
- Monitor equipment performance remotely and proactively identify potential problems.
- Ensure client satisfaction by delivering timely, effective, and professional technical support.
Qualifications:
- Extensive hands-on experience as a Field Service Technician or similar technical support role, with a strong mechanical and electrical aptitude.
- Proficiency in diagnosing and repairing complex industrial equipment, preferably in (mention specific industry, e.g., manufacturing, automation, energy).
- Excellent problem-solving, analytical, and diagnostic skills.
- Superior communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Experience with remote diagnostic tools, remote access software, and ticketing systems.
- Ability to interpret technical manuals, schematics, and blueprints.
- A self-starter attitude with the ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; an Associate's or Bachelor's degree in a relevant technical field is a plus.
- Reliable high-speed internet connection and a suitable home office setup are mandatory.
This is a critical role that requires exceptional technical acumen and a commitment to client success. If you are a seasoned technician who excels at remote problem-solving, we encourage you to apply and become an integral part of our virtual support team, serving clients in Saar, Northern, BH and beyond.
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5
Senior Field Service Engineer - Remote Support
452 Tubli
BHD95000 Annually
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Posted 2 days ago
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Our client is seeking a highly skilled and experienced Senior Field Service Engineer to join their innovative technical team. This role is crucial for providing expert remote support and guidance for complex industrial equipment installations and maintenance. The successful candidate will leverage their deep technical knowledge to diagnose, troubleshoot, and resolve intricate issues encountered by field technicians and clients, ensuring optimal performance and uptime of critical machinery. This position requires a proactive approach to problem-solving, excellent communication skills, and the ability to translate technical challenges into actionable solutions.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support and troubleshooting for complex electromechanical systems and equipment.
- Analyze performance data, diagnostic reports, and fault logs to identify root causes of issues.
- Develop detailed technical documentation, including troubleshooting guides, repair manuals, and best practice procedures for remote assistance.
- Collaborate with field service teams to guide them through complex repair and maintenance tasks.
- Conduct remote training sessions for client personnel and internal service technicians on equipment operation, maintenance, and troubleshooting.
- Identify recurring issues and propose product or process improvements to engineering and R&D teams.
- Manage critical incident response remotely, ensuring timely resolution and minimal disruption to client operations.
- Maintain detailed records of all support activities, resolutions, and customer interactions.
- Stay current with the latest technological advancements and service techniques relevant to the company's product portfolio.
- Contribute to the continuous improvement of remote support strategies and tools.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a similar role, with a strong emphasis on remote assistance.
- Proven expertise in diagnosing and resolving complex mechanical, electrical, and control system issues.
- Proficiency with diagnostic tools, remote access software, and technical documentation.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with industrial automation, robotics, or specialized manufacturing equipment is a plus.
- Willingness to travel occasionally for critical on-site support if required (though the role is primarily remote).
This advertiser has chosen not to accept applicants from your region.
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6
Senior Field Service Engineer - Remote Support
734 Southern, Southern
BHD100000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert remote support for their advanced industrial equipment. This role is crucial for diagnosing, troubleshooting, and resolving complex technical issues for customers without requiring on-site visits, whenever possible. You will leverage your deep understanding of mechanical, electrical, and software systems to guide clients through repair and maintenance procedures. The ideal candidate possesses exceptional problem-solving abilities, excellent communication skills, and a thorough knowledge of sophisticated machinery. This fully remote position requires a proactive approach to technical support and a commitment to customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support and diagnostic services for industrial machinery and equipment.
- Guide customers through troubleshooting, repair, and preventative maintenance procedures via phone, video conferencing, and remote access tools.
- Analyze technical issues, identify root causes, and develop effective solutions.
- Document all service interactions, troubleshooting steps, and resolutions in the service management system.
- Develop and update technical documentation, service manuals, and troubleshooting guides.
- Train customer technical staff on the proper operation and maintenance of equipment.
- Collaborate with engineering and product development teams to relay customer feedback and suggest product improvements.
- Identify opportunities for upselling services or parts based on customer needs.
- Manage case escalations and ensure timely resolution of critical customer issues.
- Stay current with product updates, new technologies, and industry best practices in field service.
- This is a fully remote role based out of Nuwaidrat, Southern, BH, demanding excellent digital diagnostic and communication skills.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience in field service engineering or technical support for complex industrial equipment.
- Strong diagnostic and troubleshooting skills across mechanical, electrical, and software systems.
- Proficiency with remote access tools, diagnostic software, and standard engineering principles.
- Excellent communication, customer service, and interpersonal skills.
- Ability to explain complex technical information clearly and concisely.
- Experience in creating and updating technical documentation.
- Self-motivated with the ability to work independently in a remote environment.
- Flexibility to handle varied technical challenges and customer inquiries.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Technical Support Specialist
555 Northern, Northern
BHD55000 Annually
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Posted 2 days ago
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Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role involves providing high-quality support to customers, resolving technical issues, and ensuring a positive experience with our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting technical problems; escalating complex issues to higher-level support teams when necessary; and maintaining accurate records of customer interactions and resolutions. You will be expected to develop a deep understanding of our client's offerings to provide accurate and efficient support. The Customer Service & Technical Support Specialist will also be involved in gathering customer feedback to identify areas for service improvement. A proactive approach to identifying and addressing potential customer issues is highly valued. This role requires the ability to multitask, prioritize effectively, and work efficiently in a dynamic environment. Previous experience in a customer service or technical support role is highly desirable. A strong command of relevant software and troubleshooting tools is beneficial. Training will be provided on specific systems and products, but a foundational understanding of IT support principles and excellent interpersonal skills are prerequisites. Join us to be the front line of customer satisfaction and contribute to the success of a growing company.
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8
Technical Support Lead - Customer Service
2023 Tubli
BHD60000 Annually
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Posted 2 days ago
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Our client is seeking a highly skilled and motivated Technical Support Lead to manage and mentor a team of customer service representatives in A'ali, Northern, BH . This role demands a blend of technical expertise, exceptional communication skills, and a passion for delivering outstanding customer experiences. You will be responsible for overseeing daily support operations, resolving complex technical issues, and ensuring that customer inquiries are handled efficiently and effectively. The Lead will act as a point of escalation for difficult customer problems, providing in-depth troubleshooting and solutions. This role involves training new team members, developing support documentation, and identifying areas for process improvement. You will also collaborate with other departments, such as product development and engineering, to provide feedback on customer issues and product functionality. A key responsibility will be to monitor team performance, set key performance indicators (KPIs), and ensure adherence to service level agreements (SLAs). The ideal candidate will have a strong understanding of IT systems, software applications, and common troubleshooting methodologies. Experience in managing a support team and a proven ability to resolve complex technical challenges are essential. This is a fantastic opportunity to lead a team and make a significant impact on customer satisfaction within a growing organization located in A'ali, Northern, BH . Key Responsibilities include:
- Lead, train, and mentor a team of customer service and technical support agents.
- Oversee daily support operations, ensuring timely and effective resolution of customer issues.
- Act as the primary escalation point for complex technical problems and customer complaints.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor team performance, analyze support metrics, and implement improvements to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to address product bugs and suggest feature enhancements based on customer feedback.
- Ensure adherence to company policies, procedures, and service level agreements.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and develop relevant training programs for the support team.
- Contribute to the overall strategy for customer support and service excellence.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in a technical support role, with at least 1-2 years in a leadership or supervisory capacity.
- Proven expertise in troubleshooting hardware, software, and network issues.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional verbal and written communication skills.
- Experience with CRM systems and ticketing software.
- Ability to manage multiple priorities and work effectively under pressure.
- Demonstrated ability to motivate and guide a team.
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