1 429 Field Support jobs in Bahrain

• Provide on-site and remote technical support to clients, diagnosing and resolving hardware, software, and network issues.
• Perform installations, configurations, and upgrades of computer systems, servers, and peripherals.
• Troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
• Document all technical issues, resolutions, and procedures in a clear and concise manner.
• Manage multiple support tickets simultaneously, prioritizing tasks based on urgency and impact.
• Conduct regular system maintenance and performance monitoring to prevent issues.
• Provide technical training and guidance to clients on system usage and best practices.
• Collaborate with internal IT teams to escalate and resolve more complex issues.
• Ensure client satisfaction by delivering timely and effective technical support.
• Stay up-to-date with the latest hardware, software, and network technologies.
• Develop and maintain technical documentation, knowledge base articles, and user guides.
• Participate in on-call rotation for urgent support requests.
• Recommend hardware and software improvements to enhance client systems.
• Assist with the planning and implementation of new IT infrastructure projects.
• Adhere to all company policies and procedures, including security protocols.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, field service, or a similar technical role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Excellent diagnostic and problem-solving skills.
• Exceptional customer service and communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional are highly desirable.
• Willingness to travel to client sites as required (within a specified region).
• Ability to adapt to new technologies and learn quickly.
• Experience with scripting languages (e.g., PowerShell, Bash) is a plus.

• Provide expert remote technical support and troubleshooting for HVAC systems, including complex diagnostic assistance.
• Analyze service reports, sensor data, and system performance metrics to identify root causes of issues.
• Guide on-site technicians through repair procedures and installations via phone, video calls, and detailed documentation.
• Develop and maintain a knowledge base of common HVAC problems and their solutions.
• Create technical documentation, including troubleshooting guides, repair manuals, and best practice advisories.
• Communicate effectively with clients and field technicians to understand issues and provide clear, actionable advice.
• Review and approve technical work performed by field teams to ensure quality and adherence to standards.
• Identify potential system failures and recommend proactive maintenance strategies.
• Collaborate with engineering and product teams to provide feedback on system design and performance.
• Stay up-to-date with the latest HVAC technologies, diagnostic tools, and industry standards.
• Train and mentor junior remote support staff.
• Manage a caseload of escalated technical support requests.

• Minimum of 8 years of hands-on experience as an HVAC Technician, with a strong emphasis on commercial and industrial systems.
• HVAC certification (e.g., EPA 608 Universal) and relevant trade qualifications are essential.
• Proven ability to diagnose and troubleshoot complex HVAC system failures remotely.
• Proficiency with various diagnostic tools, multimeters, and HVAC control systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical individuals.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote work environment.
• Experience with remote support technologies (e.g., video conferencing, remote access tools).
• Familiarity with building management systems (BMS) and IoT integration in HVAC is a plus.
• Ability to interpret technical drawings, schematics, and blueprints.
• A proactive and customer-focused attitude.

• Provide expert remote troubleshooting and diagnostic support for complex electronic and electrical systems in industrial machinery.
• Guide on-site personnel (technicians, clients) through intricate repair, calibration, and maintenance procedures via remote communication channels.
• Analyze electronic schematics, technical manuals, and diagnostic software outputs to identify root causes of system failures.
• Develop and document detailed step-by-step resolution plans for technical issues.
• Maintain accurate and comprehensive records of support activities, findings, and resolutions in the company's CRM/ticketing system.
• Collaborate with engineering and product development teams to provide feedback on product reliability and identify areas for design improvement.
• Contribute to the creation and update of technical documentation, troubleshooting guides, and knowledge base articles.
• Train and mentor junior technicians on remote support best practices and advanced diagnostic techniques.
• Ensure adherence to safety protocols during all remote guidance scenarios.
• Stay current with advancements in electronic components, control systems, and diagnostic technologies relevant to our product lines.

• Associate's degree or equivalent certification in Electronics Technology, Electrical Engineering, or a related field. Bachelor's degree preferred.
• 5-7 years of hands-on experience in troubleshooting and repairing complex electronic systems, industrial controls, or automation equipment.
• Proficiency with electronic diagnostic tools (oscilloscopes, multimeters, logic analyzers), soldering equipment, and related hardware.
• Strong understanding of digital and analog electronics, microcontrollers, PLCs, and industrial communication protocols.
• Experience with remote access and diagnostic software solutions.
• Exceptional analytical and problem-solving skills.
• Outstanding verbal and written communication skills, with the ability to explain complex technical concepts clearly and concisely.
• Demonstrated ability to work independently and manage time effectively in a remote work environment.
• Familiarity with CAD software for reading schematics is a plus.
• Experience in customer support or technical service roles is highly advantageous.

Field IT Support Engineer (Dispatch / On-need basis) - Manama

Working Model:
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Location: Manama, Bahrain

Long term contract

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

• Desktop/End User Support

• Smarts Hands & Feet / Data Center Support

Job Requirements:

Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

• Provide remote technical support for industrial equipment, diagnosing and resolving hardware and software issues.
• Guide customers and on-site technicians through troubleshooting, repair, and preventative maintenance procedures via phone, video calls, and remote access tools.
• Utilize diagnostic software and remote monitoring systems to identify potential problems before they impact operations.
• Document all support activities, including issues, resolutions, and customer interactions, in a CRM system.
• Create and update technical documentation, troubleshooting guides, and knowledge base articles.
• Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
• Ensure customer satisfaction by providing timely and effective technical solutions.
• Manage support requests and prioritize urgent issues to minimize equipment downtime.
• Stay up-to-date with product updates, technical specifications, and industry best practices.
• Potentially conduct remote training sessions for customer technicians.

• Associate's or Bachelor's degree in a relevant technical field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Technology) or equivalent practical experience.
• Minimum of 3 years of experience in field service, technical support, or a related role, preferably supporting industrial machinery.
• Proficiency in using remote access and diagnostic tools.
• Strong understanding of electromechanical systems, industrial automation, and control systems.
• Excellent troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused attitude with a commitment to providing high-quality support.
• Familiarity with CRM and ticketing systems.
• Willingness to learn new technologies and product lines.

• Perform installations, preventive maintenance, and repairs on complex industrial equipment and systems.
• Diagnose and troubleshoot mechanical, electrical, and software issues with precision and efficiency.
• Provide on-site technical support and guidance to clients, ensuring high levels of customer satisfaction.
• Conduct equipment testing and calibration to ensure performance standards are met.
• Prepare detailed service reports, documenting work performed, issues encountered, and resolutions provided.
• Adhere to all safety regulations and company protocols during on-site visits.
• Collaborate with the engineering and support teams to resolve challenging technical problems.
• Train client personnel on the proper operation and maintenance of equipment.
• Manage service parts inventory and ensure timely reordering.
• Respond to emergency service calls as required.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum of 5 years of experience as a Field Service Technician or in a similar hands-on technical role.
• Strong mechanical, electrical, and troubleshooting skills.
• Proficiency in reading technical manuals, schematics, and blueprints.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and customer service skills.
• Must possess a valid driver's license and a clean driving record.
• Willingness and ability to travel extensively to client sites as needed.
• Ability to work independently and manage time effectively in a remote setting, preparing for and debriefing from site visits.
• This position is centered around the Hidd, Muharraq, BH area but operates on a fully remote basis, requiring travel to nearby locations.

• Provide remote technical support and diagnostic services for industrial equipment and systems.
• Analyze reported issues, identify root causes, and develop effective resolution strategies.
• Guide on-site technicians through complex troubleshooting and repair procedures via phone, video conferencing, and chat.
• Document all troubleshooting steps, resolutions, and findings in the support system.
• Collaborate with the engineering and product development teams to provide feedback on equipment performance and design.
• Create and update technical documentation, including repair manuals and troubleshooting guides.
• Maintain an up-to-date knowledge base of common issues and their solutions.
• Monitor equipment performance data and identify potential predictive maintenance needs.
• Ensure timely resolution of support requests to minimize client operational impact.
• Advise on the proper usage and maintenance of equipment to prevent future issues.

• Associate's degree or equivalent experience in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering Technology, Industrial Maintenance).
• 5+ years of experience as a Field Service Technician, Technical Support Specialist, or similar role.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Proficiency with diagnostic tools and software.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical procedures.
• Ability to remain calm and effective under pressure, providing guidance in critical situations.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• Experience with industrial automation systems, PLC programming, or relevant machinery is a significant plus.
• Familiarity with CRM and ticketing systems for issue tracking.
• Willingness to travel occasionally if required for complex on-site interventions (though the primary focus is remote).