749 Field Support jobs in Bahrain

• Provide remote technical support and troubleshooting for a wide range of equipment and systems, primarily related to installation and ongoing maintenance.
• Diagnose hardware and software issues using remote access tools and diagnostic software.
• Guide customers through step-by-step solutions over the phone, email, or chat.
• Create and maintain detailed technical documentation, including troubleshooting guides and FAQs.
• Escalate unresolved issues to appropriate internal teams or external vendors.
• Schedule and coordinate on-site technical visits for complex repairs or installations when remote resolution is not possible.
• Work closely with field technicians to ensure smooth on-site operations and effective problem resolution.
• Manage and track support tickets, ensuring timely resolution and customer satisfaction.
• Identify recurring issues and propose solutions to improve product reliability and user experience.
• Stay up-to-date with product updates, new technologies, and industry best practices.

Company Description

Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.

The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.

Job Title:
Welding Engineer (EN15085 Certified) – Site Support – Bahrain

Location:
Manama, Bahrain (On-Site)

Contract Type:
Full-Time / Fixed-Term Assignment

Company:
SEGULA Technologies

Job Description:

SEGULA Technologies is looking for an experiencedWelding Engineer (IWE/IWT) to provide critical on-site support at a rail manufacturing supplier site in Bahrain. The project involves restoring welding operations in compliance withEN15085 standards following the departure of internal welding personnel.

Key Responsibilities:

• Serve as the on-site welding expert to support production activities in accordance with EN15085 standards.

• Assume the role of Responsible Welding Coordinator (RWC) as per the assigned certification (IWE/IWT).

• Review and validate existing welding procedures, qualifications, and documentation.

• Guide the local team in restarting compliant welding activities.

• Conduct welding inspections and ensure quality assurance throughout the process.

• Assist in audit preparation and ensure all requirements for requalification are met.

• Collaborate closely with production and quality teams to implement corrective actions.

• Provide coaching and support to welding technicians and supervisors.

• CertifiedInternational Welding Engineer (IWE) orInternational Welding Technologist (IWT) .

• Solid experience working under EN15085 certification schemes.

• Proven track record in supporting or restoring welding compliance on manufacturing sites.

• Familiarity with the rail sector or other highly regulated manufacturing environments is a plus.

• Strong communication and reporting skills in English.

• Availability to travel and work full-time on site in Bahrain.

Please note that only shortlisted candidates will be contacted.

• Provide remote technical support and troubleshooting for customer equipment and systems.
• Diagnose hardware and software issues using remote access tools and diagnostic software.
• Guide customers through step-by-step solutions and product usage.
• Escalate complex issues to senior technicians or appropriate departments.
• Document all customer interactions, technical issues, and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback to improve product performance and support resources.
• Maintain up-to-date knowledge of company products, services, and technical specifications.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to the development of knowledge base articles and support documentation.
• Ensure a high level of customer satisfaction through effective problem-solving.

• Proven experience as a Field Service Technician or in a technical support role.
• Strong understanding of hardware, software, and troubleshooting methodologies.
• Excellent remote diagnostic and problem-solving skills.
• Exceptional customer service and communication abilities.
• Proficiency with remote support tools and ticketing systems.
• Ability to explain technical information clearly and concisely.
• Associate's or Bachelor's degree in a relevant technical field, or equivalent experience.
• Ability to work independently and manage time effectively in a remote environment.

• Provide remote technical support and troubleshooting for machinery and equipment.
• Diagnose mechanical, electrical, and software issues using remote diagnostic tools.
• Guide customers through repair and maintenance procedures via phone, video, and chat.
• Escalate complex issues to appropriate engineering or support teams.
• Document all service requests, troubleshooting steps, and resolutions in the CRM system.
• Maintain technical expertise on product lines and service updates.
• Collaborate with field technicians to coordinate on-site interventions when necessary.
• Ensure customer satisfaction through efficient and effective problem resolution.
• Identify recurring issues and provide feedback for product improvement.
• Manage and update technical documentation for remote support resources.

• Technical degree or certification in a related field (e.g., Mechanical Technology, Electrical Technology).
• Minimum 3 years of experience in field service or technical support.
• Proven experience in remote troubleshooting of complex machinery.
• Proficiency with diagnostic software and remote access tools.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical procedures clearly and concisely.
• Self-motivated with the ability to work independently in a remote setting.
• Knowledge of industrial equipment maintenance is highly preferred.

• Perform on-site installation, commissioning, and calibration of industrial equipment.
• Conduct routine preventive maintenance and inspections.
• Troubleshoot and diagnose mechanical, electrical, and software issues.
• Repair and replace faulty components and systems.
• Provide remote technical support and guidance to customers via phone, email, and video conferencing.
• Create detailed service reports, including work performed and recommendations.
• Manage service parts inventory and ensure availability for repairs.
• Adhere to all safety regulations and company policies.
• Assist in training clients on equipment operation and basic maintenance.
• Collaborate with the engineering team to provide feedback on product performance and design improvements.
• Diagnose issues remotely and dispatch technicians if necessary.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 3 years of experience in field service, maintenance, or repair of industrial machinery.
• Strong understanding of mechanical, electrical, and control systems.
• Proficiency in reading schematics, blueprints, and technical manuals.
• Excellent diagnostic and problem-solving skills.
• Experience with PLC programming and HMI interfaces is a plus.
• Ability to work independently and manage time effectively on-site.
• Strong communication and interpersonal skills for client interaction and remote support.
• Willingness to travel frequently to customer locations.
• Basic computer proficiency for reporting and remote communication.

• Provide remote technical support and diagnostic services for a range of industrial equipment via phone, video conferencing, and remote access tools.
• Troubleshoot complex mechanical, electrical, and hydraulic issues to identify root causes.
• Guide on-site personnel or other technicians through repair procedures and maintenance tasks remotely.
• Develop and update technical documentation, troubleshooting guides, and knowledge base articles for remote assistance.
• Schedule and perform on-site preventative maintenance and repair services when remote solutions are insufficient, adhering to safety protocols.
• Respond to service requests in a timely manner and maintain high levels of customer satisfaction.
• Maintain detailed records of service calls, repairs, and parts used within the CRM system.
• Order and manage spare parts inventory for service needs.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and identify areas for improvement.
• Participate in virtual training sessions to stay updated on new equipment and technologies.
• Ensure all work is performed in accordance with company safety policies and industry regulations.
• Manage travel logistics and expenses efficiently when on-site service is required.

• High school diploma or equivalent; technical degree or certification in a relevant field is highly preferred.
• Minimum of 3 years of experience as a Field Service Technician or in a similar technical support role.
• Proven experience with remote diagnostic tools and techniques.
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
• Proficiency in using diagnostic equipment and hand tools.
• Ability to read and interpret technical manuals, blueprints, and schematics.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational and time management skills.
• Willingness to travel occasionally for on-site support when required.
• Familiarity with CRM software and inventory management is a plus.

• Provide remote technical support and troubleshooting for complex electromechanical systems and automation equipment.
• Diagnose and resolve hardware, software, and network issues encountered by customers via phone, email, and video conferencing.
• Guide customers through detailed diagnostic procedures and repair steps to ensure successful resolution of issues.
• Create and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Analyze field service data to identify trends and recurring issues, providing feedback for product improvement.
• Collaborate with engineering and product development teams to address escalated technical problems.
• Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
• Manage service requests and maintain accurate records of customer interactions and resolutions.
• Conduct remote training sessions for customers on system operation and maintenance.
• Stay current with product updates, technical specifications, and service bulletins.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 5 years of experience in field service, technical support, or a similar role, preferably in industrial automation or complex machinery.
• Strong knowledge of PLC systems, industrial networks, sensors, actuators, and control systems.
• Proficiency in diagnosing and repairing mechanical, electrical, and software issues.
• Excellent diagnostic and problem-solving skills, with the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote work setting.
• Familiarity with remote access tools and support platforms.
• Experience with (specific industry, e.g., robotics, manufacturing equipment) is highly advantageous.
• Willingness to travel occasionally for critical on-site interventions if required (though the role is primarily remote).