1 544 Field Support jobs in Bahrain

Remote Senior Field Support Engineer

101 Saar, Northern BHD70000 Annually WhatJobs

Posted 23 days ago

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Job Description

full-time
Our client is seeking a highly skilled and motivated Senior Field Support Engineer to join their growing technical support team. This is a fully remote position, offering the flexibility to provide expert on-site technical assistance to clients across various industries without the need for constant travel to a central office. You will be responsible for diagnosing and resolving complex technical issues, performing installations and upgrades, and providing exceptional customer support. The ideal candidate will possess strong troubleshooting skills, in-depth knowledge of IT infrastructure, and a customer-centric approach. While you will travel to client sites as needed, your home base will be your office.

Responsibilities:
  • Provide on-site and remote technical support to clients, diagnosing and resolving hardware, software, and network issues.
  • Perform installations, configurations, and upgrades of computer systems, servers, and peripherals.
  • Troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
  • Document all technical issues, resolutions, and procedures in a clear and concise manner.
  • Manage multiple support tickets simultaneously, prioritizing tasks based on urgency and impact.
  • Conduct regular system maintenance and performance monitoring to prevent issues.
  • Provide technical training and guidance to clients on system usage and best practices.
  • Collaborate with internal IT teams to escalate and resolve more complex issues.
  • Ensure client satisfaction by delivering timely and effective technical support.
  • Stay up-to-date with the latest hardware, software, and network technologies.
  • Develop and maintain technical documentation, knowledge base articles, and user guides.
  • Participate in on-call rotation for urgent support requests.
  • Recommend hardware and software improvements to enhance client systems.
  • Assist with the planning and implementation of new IT infrastructure projects.
  • Adhere to all company policies and procedures, including security protocols.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in IT support, field service, or a similar technical role.
  • Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
  • Excellent diagnostic and problem-solving skills.
  • Exceptional customer service and communication skills.
  • Ability to work independently and manage time effectively in a remote setting.
  • Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional are highly desirable.
  • Willingness to travel to client sites as required (within a specified region).
  • Ability to adapt to new technologies and learn quickly.
  • Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
This role is perfect for an independent and technically adept individual who thrives on solving challenging problems remotely.
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Senior Network Installation Technician - Remote Field Support

41012 Askar, Southern BHD75000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is a leading provider of advanced telecommunications solutions, seeking a highly skilled Senior Network Installation Technician. This position is entirely remote, focused on providing expert field support and oversight from a distance. You will be responsible for guiding on-site teams through complex network installations, troubleshooting critical issues, and ensuring the successful deployment of our state-of-the-art network infrastructure across various client locations. Your expertise will be crucial in maintaining high standards of service and operational excellence.

Key Responsibilities:
  • Provide remote technical guidance and support to field installation teams for network hardware and cabling.
  • Diagnose and resolve complex network installation and configuration issues in real-time.
  • Develop and maintain detailed installation guides, procedures, and best practices.
  • Conduct remote site assessments and pre-installation planning sessions with client representatives.
  • Oversee the deployment of network equipment, ensuring adherence to design specifications and quality standards.
  • Troubleshoot and repair network connectivity problems, identifying root causes and implementing effective solutions.
  • Collaborate with engineering and support teams to escalate and resolve technical challenges.
  • Train and mentor junior technicians on installation techniques and troubleshooting methodologies.
  • Maintain accurate documentation of all installation activities, configurations, and resolutions.
  • Ensure compliance with safety regulations and company policies during all field operations managed remotely.
Qualifications:
  • Associate's degree in Information Technology, Computer Networking, or a related field; relevant certifications are highly valued.
  • Minimum of 5 years of hands-on experience in network installation, configuration, and maintenance.
  • Proven experience in a remote technical support or field supervision role.
  • Deep understanding of networking protocols (TCP/IP, Ethernet, Wi-Fi), routing, and switching.
  • Proficiency in network diagnostic tools and equipment.
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Strong communication and interpersonal skills, with the ability to clearly articulate technical instructions to others.
  • Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
  • Experience with structured cabling systems, fiber optics, and telecommunications infrastructure.
  • Familiarity with various vendor equipment (e.g., Cisco, Juniper, HP) is a plus.
This role offers a unique opportunity for an experienced technician to apply their expertise in a remote capacity, ensuring the successful and efficient deployment of critical network infrastructure. You will be a key player in supporting our global client base, working from your home office to drive successful installation projects.
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Remote HVAC Installation and Maintenance Technician (Field Support)

550 Northern, Northern BHD50000 annum + ove WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is a leading provider of advanced building systems and is seeking a highly skilled Remote HVAC Installation and Maintenance Technician. While this role is primarily remote in terms of administrative tasks and support coordination, it requires significant fieldwork. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex HVAC systems for commercial and industrial clients, primarily operating remotely to manage schedules and provide technical guidance. This position demands exceptional diagnostic skills, a thorough understanding of various HVAC systems (including refrigeration, controls, and ventilation), and the ability to work independently. You will serve as a key technical resource, remotely coordinating with on-site teams and clients to ensure optimal system performance and rapid issue resolution. The ideal candidate will be certified, experienced, and adept at utilizing remote diagnostic tools and communication platforms.

Responsibilities:
  • Perform expert installation of commercial and industrial HVAC systems, ensuring adherence to design specifications and safety standards.
  • Conduct preventative maintenance, inspections, and diagnostic testing on HVAC equipment.
  • Troubleshoot and repair complex HVAC system issues, including electrical, mechanical, and control system malfunctions.
  • Provide remote technical support and guidance to on-site field teams and clients.
  • Manage service schedules, work orders, and inventory for parts and supplies using remote platforms.
  • Identify opportunities for system upgrades or efficiency improvements.
  • Ensure compliance with all safety regulations, codes, and environmental standards.
  • Document all service activities, repairs, and maintenance performed.
  • Maintain a high level of customer service and professional communication.
  • Stay current with new HVAC technologies, diagnostic tools, and industry best practices.
Qualifications:
  • High school diploma or equivalent; vocational training or certification in HVAC/R is required.
  • Minimum of 5 years of hands-on experience in installing and servicing commercial HVAC systems.
  • EPA Universal Certification required.
  • Strong knowledge of refrigeration cycles, electrical schematics, control systems, and building automation.
  • Proficiency with diagnostic tools, multimeters, and relevant HVAC software.
  • Excellent problem-solving, diagnostic, and repair skills.
  • Strong communication and interpersonal skills, with the ability to provide clear remote technical guidance.
  • Ability to manage time effectively and work independently in a remote coordination capacity while performing required field tasks.
  • Valid driver's license and a clean driving record.
  • Comfortable working with digital tools for scheduling, reporting, and remote communication.
This remote-focused role offers the flexibility to manage your workflow while being an essential technical expert for our client's critical building infrastructure operations. If you are a skilled HVAC technician ready to apply your expertise in a modern, digitally-enabled service model, we encourage you to apply.
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Field IT Support Engineer

BHD8000 - BHD12000 Y Sky Systems, Inc. (SkySys)

Posted today

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Job Description

Field IT Support Engineer (Dispatch / On-need basis) - Manama

Working Model:
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Location: Manama, Bahrain

Long term contract

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

  • Desktop/End User Support

  • Smarts Hands & Feet / Data Center Support

Job Requirements:

Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

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Field Service Technician (Remote Support & On-site)

505 Askar, Southern BHD45 Hourly WhatJobs

Posted 16 days ago

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Job Description

contractor
Our client is seeking a highly skilled and adaptable Field Service Technician to provide essential installation, maintenance, and repair services for our advanced industrial equipment. While this role is primarily remote, it requires periodic on-site visits to client locations as needed, managed from your remote base. You will be the key point of contact for ensuring optimal performance and uptime of critical machinery, offering both remote diagnostics and hands-on support.

Responsibilities:
  • Provide remote technical support and troubleshooting for industrial machinery via phone, email, and video conferencing.
  • Diagnose and resolve complex mechanical, electrical, and software issues using advanced diagnostic tools and methodologies.
  • Conduct planned preventative maintenance on equipment to ensure reliability and longevity.
  • Perform installations, upgrades, and retrofits of industrial systems according to technical specifications.
  • When required, travel to client sites to perform on-site diagnostics, repairs, and maintenance.
  • Manage a remote service schedule, prioritizing urgent issues and client needs.
  • Document all service activities, including troubleshooting steps, repairs performed, and parts used, in detailed service reports.
  • Maintain an inventory of spare parts and manage their ordering and dispatch.
  • Provide technical training and guidance to client personnel on equipment operation and basic maintenance.
  • Stay current with product updates, technical bulletins, and service best practices.
  • Collaborate with the engineering and product development teams to provide feedback on equipment performance and potential improvements.
  • Ensure all work is performed safely and in compliance with company and site-specific safety regulations.
  • Manage travel logistics and expenses efficiently for necessary on-site visits.
  • Build and maintain strong, positive relationships with clients, ensuring high levels of customer satisfaction.
  • Respond to emergency service calls as needed, potentially outside standard working hours.
Qualifications:
  • Associate's degree or equivalent certification in Electronics, Mechanical Technology, Industrial Maintenance, or a related field.
  • Minimum of 5 years of experience in field service, industrial maintenance, or technical support for complex machinery.
  • Strong expertise in diagnosing and repairing mechanical, electrical, and electronic systems.
  • Proficiency with diagnostic software, multimeters, oscilloscopes, and other relevant test equipment.
  • Excellent remote troubleshooting and problem-solving skills.
  • Strong understanding of industrial automation and control systems.
  • Ability to interpret technical manuals, schematics, and blueprints.
  • Excellent communication, interpersonal, and customer service skills.
  • Proven ability to work independently and manage time effectively in a remote environment.
  • Willingness and ability to travel occasionally (estimated 10-20%) for on-site support, with a valid driver's license and passport.
  • Self-motivated and able to adapt to changing priorities.
  • Proficiency in using remote access tools and service management software.
  • A dedicated home office space with a reliable high-speed internet connection is required.
This role offers the unique advantage of remote work flexibility combined with essential hands-on field experience.
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Senior Field Technician - Remote Support & Diagnostics

265 Busaiteen, Muharraq BHD65000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking an experienced Senior Field Technician with strong remote support and diagnostic capabilities to join their distributed team. This role focuses on providing advanced technical assistance and problem resolution for on-site installations and maintenance issues, primarily through remote guidance and troubleshooting. You will be responsible for diagnosing complex technical problems, guiding junior technicians or end-users through repair procedures, and ensuring the optimal performance of equipment and systems. The ideal candidate possesses a deep understanding of mechanical, electrical, or IT systems, excellent communication skills, and a resourceful approach to problem-solving in a remote capacity. You will serve as a crucial link between on-site issues and expert resolution, minimizing downtime and maximizing operational efficiency. Responsibilities include conducting remote diagnostics, developing and documenting troubleshooting guides, collaborating with engineering teams on product improvements, managing parts inventory remotely, and potentially coordinating on-site technician activities. Proficiency with diagnostic tools, remote access software, and technical documentation is essential. This is a fully remote position, requiring you to leverage your expertise from a home office to support operations across various locations. Your ability to translate complex technical information into actionable steps for others is key. This opportunity is for a professional based in **Busaiteen, Muharraq, BH**, but the role is entirely remote.

Qualifications:
  • Proven experience as a Field Technician or in a similar technical support role.
  • Strong understanding of (Specify relevant technical field, e.g., electrical systems, IT infrastructure, mechanical equipment).
  • Excellent diagnostic and troubleshooting skills.
  • Proficiency with remote access and diagnostic tools.
  • Superior communication and interpersonal skills, capable of guiding non-technical personnel.
  • Ability to read and interpret technical manuals and schematics.
  • Associate's degree in a relevant technical field or equivalent experience.
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Senior Field Service Engineer (Remote Support & On-Site)

1011 Riffa, Southern BHD3500 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide critical remote support and, when necessary, on-site installation, maintenance, and repair of complex industrial equipment. This is a unique, fully remote-first role where you will leverage your technical expertise to diagnose issues, guide on-site technicians, and ensure optimal performance of systems from your home office. The successful candidate will possess a deep understanding of electromechanical systems, exceptional problem-solving abilities, and outstanding communication skills to effectively support a diverse range of clients.

Responsibilities:
  • Provide remote technical support and troubleshooting for industrial machinery and equipment.
  • Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and protocols.
  • Guide on-site technicians through installation, maintenance, repair, and calibration procedures via phone, video conferencing, and detailed documentation.
  • Develop and deliver technical training materials for customers and internal field teams.
  • Create and update technical manuals, service bulletins, and knowledge base articles.
  • Analyze equipment performance data to identify trends, predict potential failures, and recommend preventative maintenance strategies.
  • Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
  • Manage service contracts and ensure customer satisfaction through timely and effective problem resolution.
  • On occasion, travel to customer sites for critical installations, complex repairs, or on-site training (travel expenses will be covered).
  • Maintain detailed service reports and documentation of all activities.
  • Stay current with new technologies and advancements in the field of industrial equipment.
  • Manage spare parts inventory and coordinate timely delivery for on-site repairs.
Qualifications:
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
  • Minimum of 6 years of experience as a Field Service Engineer or in a similar technical support role, with a strong emphasis on industrial automation or complex machinery.
  • Proven ability to diagnose and resolve intricate technical issues remotely.
  • Excellent understanding of PLC programming, control systems, hydraulics, pneumatics, and electrical systems.
  • Proficiency in using remote access and diagnostic software.
  • Exceptional communication, interpersonal, and customer service skills.
  • Ability to clearly explain technical concepts to both technical and non-technical audiences.
  • Strong analytical and problem-solving capabilities.
  • Willingness and ability to travel occasionally for on-site assignments (up to 20%).
  • Familiarity with CAD software and technical documentation is an advantage.
  • Experience with data logging and performance analysis tools.
This is a challenging and rewarding opportunity for an experienced engineer who thrives in a remote environment and possesses a knack for solving complex technical problems. If you are passionate about engineering and committed to providing outstanding technical support, we want to hear from you.
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Field Service Engineer (Remote Support)

1050 Manama, Capital BHD75000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly skilled and resourceful Field Service Engineer to provide remote technical support and troubleshooting for their cutting-edge equipment. This role is integral to ensuring minimal downtime and maximum operational efficiency for our clients' systems. The ideal candidate will possess strong analytical and diagnostic skills, a deep understanding of mechanical, electrical, and software components, and the ability to guide on-site technicians or end-users through complex repair and maintenance procedures. This is a fully remote position, requiring excellent communication abilities and the capacity to convey technical information clearly and concisely.

Key responsibilities include: diagnosing and resolving technical issues remotely via phone, video conferencing, and remote access tools; providing step-by-step guidance for installation, maintenance, and repair tasks; documenting all support interactions, troubleshooting steps, and resolutions in a knowledge base; collaborating with engineering and product development teams to identify product issues and suggest improvements; developing and updating technical documentation, manuals, and troubleshooting guides; and providing remote training to customers or on-site service personnel. A Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience is required. Several years of experience in field service, technical support, or a related engineering role, particularly with complex machinery or systems, is essential. Proficiency in diagnostic tools and software is a must. Excellent problem-solving skills, patience, and a customer-centric approach are paramount. The ability to work independently and manage time effectively in a remote setting is crucial. This is a unique opportunity to leverage your technical expertise to support clients worldwide, contributing to seamless operations and customer satisfaction from a remote workspace.

Location: Manama, Capital, BH
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Field Service Engineer (Remote Support)

00500 Southern, Southern BHD70000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a prominent provider of specialized industrial equipment, is seeking a skilled Field Service Engineer to offer remote technical support and guidance. This fully remote position allows you to leverage your expertise to assist customers and on-site technicians worldwide, troubleshooting complex equipment issues and ensuring optimal performance. The successful candidate will be responsible for providing expert technical assistance via phone, video conferencing, and remote diagnostic tools. You will guide customers through installation, operation, maintenance, and repair procedures, ensuring adherence to safety protocols and manufacturer specifications. This role demands a deep understanding of mechanical, electrical, and electronic systems specific to industrial machinery. You will analyze diagnostic data, identify root causes of failures, and recommend appropriate solutions. Developing comprehensive technical documentation, including troubleshooting guides, FAQs, and best practice manuals, will be a critical part of your responsibilities. Collaborating closely with the engineering, product development, and customer support teams to resolve escalated issues and provide feedback for product improvement is essential. The ideal candidate will possess exceptional problem-solving skills, patience, and the ability to explain technical concepts clearly to individuals with varying levels of technical proficiency. This is a remote-first role, requiring strong self-management, time-zone adaptability, and the ability to work independently. You will be instrumental in ensuring customer satisfaction and minimizing equipment downtime, contributing significantly to the company's reputation for excellent service. This position offers a unique opportunity to utilize your field service experience in a flexible, remote capacity.
Responsibilities:
  • Provide remote technical support for industrial equipment installation, operation, and maintenance.
  • Diagnose and troubleshoot complex equipment failures using remote diagnostic tools.
  • Guide customers and on-site technicians through repair and maintenance procedures.
  • Develop and update technical documentation, including service manuals and troubleshooting guides.
  • Analyze performance data and identify root causes of equipment issues.
  • Collaborate with internal engineering teams to resolve escalated technical problems.
  • Provide feedback to product development based on field issues and customer requests.
  • Ensure customer satisfaction by delivering timely and effective technical solutions.
  • Maintain accurate records of support requests, resolutions, and customer interactions.
  • Stay up-to-date with product updates and technical advancements.
Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
  • Minimum of 4 years of experience in field service, technical support, or a related role, preferably with industrial equipment.
  • Strong understanding of mechanical, electrical, and electronic systems.
  • Proficiency with diagnostic tools and remote support technologies.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to explain complex technical information clearly and concisely.
  • Strong organizational and time management skills for effective remote work.
  • Experience with technical writing and documentation is a plus.
  • Willingness to be available for support across different time zones.
This advertiser has chosen not to accept applicants from your region.

Field Service Technician (Remote Support)

2110 Busaiteen, Muharraq BHD65000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is seeking a skilled and resourceful Field Service Technician who can provide remote support and occasionally travel for on-site interventions. This hybrid role allows you to leverage your technical expertise from a home office while being ready to deploy when necessary. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of electromechanical equipment and systems. Your primary focus will be on providing remote technical assistance via phone, video conferencing, and remote access tools, guiding clients through troubleshooting steps and offering solutions. When on-site visits are required, you will perform installations, maintenance, and complex repairs. The ideal candidate will possess strong diagnostic skills, a thorough understanding of mechanical and electrical systems, and excellent customer service abilities. You must be adept at interpreting technical manuals, schematics, and blueprints. Proficiency with diagnostic software and tools is essential. This position demands a self-starter with excellent communication skills, capable of explaining technical issues clearly to non-technical users. You will play a vital role in ensuring minimal downtime for our clients' critical equipment and maintaining high levels of customer satisfaction. The ability to manage your schedule effectively, prioritize tasks, and maintain detailed service reports is crucial. This is an exciting opportunity to combine the benefits of remote work with hands-on field service.

Responsibilities:
  • Provide remote technical support and troubleshooting for electromechanical systems and equipment.
  • Diagnose hardware and software issues using remote diagnostic tools and methodologies.
  • Guide customers through troubleshooting processes and provide step-by-step solutions.
  • Schedule and perform on-site installations, maintenance, and repairs as needed.
  • Interpret technical manuals, schematics, and blueprints to understand equipment functionality.
  • Perform preventative maintenance to ensure optimal equipment performance and longevity.
  • Document all service activities, including diagnoses, repairs, and parts used.
  • Communicate effectively with customers, providing updates and ensuring satisfaction.
  • Order and manage necessary parts and supplies for repairs and maintenance.
  • Adhere to all safety protocols and company procedures.

Qualifications:
  • High school diploma or equivalent; vocational training or technical certification is preferred.
  • Minimum of 4 years of experience as a Field Service Technician or in a similar technical support role.
  • Proven experience in troubleshooting and repairing electromechanical systems.
  • Proficiency with remote access software and diagnostic tools.
  • Strong understanding of electrical, mechanical, and hydraulic systems.
  • Excellent problem-solving and analytical skills.
  • Exceptional customer service and communication skills.
  • Ability to read and interpret technical documentation.
  • Willingness to travel for on-site service as required.
  • Valid driver's license and a clean driving record.
This is an excellent opportunity to utilize your technical skills in a flexible hybrid capacity, supporting clients effectively both remotely and in the field. If you are a dedicated service professional, we encourage you to apply.
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