1 362 Five Star Resorts jobs in Bahrain
Remote Hospitality Management Consultant
345 Al Muharraq
BHD120 Hourly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a leader in the hospitality sector, is actively seeking a seasoned and results-driven Remote Hospitality Management Consultant to join their expanding network. This is a fully remote, contract-based role, offering an unparalleled opportunity to leverage your extensive industry expertise to advise and guide hospitality businesses worldwide. You will be responsible for conducting comprehensive assessments of client operations, identifying areas for improvement in service delivery, operational efficiency, revenue generation, and customer satisfaction. Your role will involve developing tailored strategic recommendations and actionable plans to enhance profitability and guest experiences. This includes advising on best practices in front-of-house and back-of-house operations, staff training, marketing strategies, and financial management. You will work closely with hospitality executives and management teams, providing expert guidance and support through remote consultations, presentations, and detailed reports. The ability to analyze market trends, identify competitive advantages, and propose innovative solutions is paramount. Developing and implementing standardized operating procedures (SOPs), optimizing resource allocation, and advising on technology adoption to improve efficiency will be key responsibilities. You will also assist clients in crisis management and business recovery strategies. The ideal candidate will possess a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 10 years of progressive experience in senior management roles within the hospitality industry (hotels, resorts, restaurants, etc.). Demonstrated success in improving operational performance, profitability, and customer loyalty is essential. Exceptional analytical, problem-solving, and strategic thinking skills are required. Outstanding communication, presentation, and interpersonal skills are crucial for effectively engaging with diverse clients remotely. A deep understanding of global hospitality trends, current technologies, and emerging business models is necessary. This is an exciting opportunity for an experienced professional to contribute to the success of various hospitality ventures from a remote location, shaping their future growth and excellence. If you are passionate about elevating hospitality standards and driving business success through expert consultancy, we encourage you to apply.
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Guest Services Manager - Luxury Hospitality
601 Tubli
BHD70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious name in the luxury hospitality sector, is seeking an exceptional Guest Services Manager to lead their guest experience initiatives. This is a fully remote position, ideal for a seasoned professional passionate about delivering unparalleled service and maintaining the highest standards of guest satisfaction. You will be responsible for overseeing all guest-facing operations, ensuring every guest enjoys a memorable and seamless stay. Key duties include developing and implementing service standards, training and motivating guest services staff, managing guest feedback and resolving issues promptly, and collaborating with other departments to ensure cohesive service delivery. The ideal candidate will possess a proven track record in luxury hotel management, with extensive experience in front office, concierge, and guest relations. Exceptional interpersonal and communication skills, a keen eye for detail, and a proactive approach to problem-solving are essential. You should be adept at anticipating guest needs and exceeding expectations. This role requires a leader who can inspire a team, drive service excellence, and contribute to the overall success of the brand, all within a remote operational framework. Embrace the opportunity to shape guest experiences from a distance, utilizing innovative communication tools and strategic management. If you are dedicated to the art of hospitality and possess the drive to elevate guest satisfaction to new heights, we invite you to apply. Your expertise will be crucial in maintaining our client's reputation for world-class service and creating unforgettable moments for every guest. The ability to manage remotely and maintain strong team cohesion is paramount. This role demands a high level of emotional intelligence and a genuine passion for service.
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1
Guest Services Supervisor
222 Busaiteen, Muharraq
BHD25 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier hospitality establishment located in the vibrant heart of Busaiteen, Muharraq, BH , is seeking a dynamic and customer-focused Guest Services Supervisor to lead their front-of-house operations. This is an on-site position requiring a strong presence and exceptional interpersonal skills to ensure unparalleled guest satisfaction. The Guest Services Supervisor will oversee the daily operations of the front desk, concierge, and guest relations teams, ensuring seamless check-in/check-out processes and addressing guest needs with efficiency and professionalism. You will be responsible for training, motivating, and evaluating front-line staff, fostering a culture of excellence in service delivery. Key duties include managing guest inquiries and complaints, resolving issues promptly, and implementing service standards to enhance the overall guest experience. The supervisor will also assist with managing reservations, coordinating with other departments, and contributing to service improvement initiatives. The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a natural ability to anticipate guest needs. A minimum of 3 years of experience in a supervisory role within the hospitality industry is required, preferably in front office operations. Excellent communication, problem-solving, and leadership skills are essential. Proficiency in property management systems (PMS) and standard office software is necessary. A diploma or degree in Hospitality Management or a related field is a significant advantage. If you are a motivated and experienced hospitality professional dedicated to delivering exceptional guest experiences and leading a team to success, we encourage you to apply for this rewarding on-site role.
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2
Guest Services Manager
3450 Sidon
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to enhance the guest experience. This role is situated in the vibrant **Isa Town, Southern, BH**. As the Guest Services Manager, you will be responsible for leading the front desk and concierge teams, ensuring that all guests receive exceptional service from arrival to departure. Your duties will include managing guest relations, resolving complaints efficiently and courteously, and implementing service standards that exceed expectations. You will oversee the operations of the front desk, including check-in/check-out procedures, reservation management, and concierge services. Training and developing the guest services team to deliver personalized and memorable experiences will be a key focus. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead teams and deliver outstanding customer service. Excellent communication, problem-solving, and interpersonal skills are essential. A passion for the hospitality industry and a commitment to creating positive guest interactions are paramount. This is a fantastic opportunity to take on a leadership role within a dynamic hospitality environment and contribute to the success of a highly regarded establishment.
Responsibilities:
Responsibilities:
- Lead and manage the front desk, concierge, and bell desk operations.
- Ensure exceptional guest service delivery at all touchpoints.
- Handle guest inquiries, requests, and complaints effectively and professionally.
- Train, motivate, and supervise guest services staff.
- Develop and implement service standards and procedures.
- Oversee reservation management and room assignments.
- Collaborate with other hotel departments to ensure seamless operations.
- Monitor guest feedback and implement improvements.
- Maintain a high level of product knowledge about the establishment and its offerings.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in hotel front office management or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and reservation systems.
- Customer-centric approach with a passion for service excellence.
- Ability to remain calm and composed under pressure.
- Proficiency in relevant hotel management software.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Supervisor
450 Galali
BHD2800 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Guest Services Supervisor to join their prestigious hotel located in Janabiyah, Northern, BH . This role is essential in ensuring an exceptional experience for all guests from arrival to departure. The Guest Services Supervisor will lead a team of front desk agents and concierge staff, providing training, motivation, and support to ensure high standards of service. Key responsibilities include overseeing the daily operations of the front desk, managing check-in and check-out processes, handling guest inquiries and complaints efficiently and professionally, and ensuring all guest requests are met promptly. You will be responsible for maintaining accurate guest records, managing room inventory, and coordinating with other hotel departments to ensure seamless service delivery. The ideal candidate will have a strong understanding of hotel operations, exceptional communication and interpersonal skills, and a passion for delivering outstanding customer service. Previous experience in a supervisory role within the hospitality industry is required. A proactive approach to problem-solving and the ability to remain calm and composed under pressure are crucial. You will also be involved in developing and implementing service improvement initiatives and ensuring adherence to hotel policies and procedures. This position offers a competitive salary, opportunities for career advancement, and a chance to be part of a dedicated team committed to excellence in hospitality. If you are a natural leader with a commitment to guest satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
413 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Jidhafs, Capital, BH , is seeking a proactive and customer-centric Guest Services Manager to lead their front-of-house operations. This role is integral to ensuring an exceptional guest experience from arrival to departure. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and bell staff, while maintaining the highest standards of service and efficiency. You will manage staffing levels, schedule training sessions, and conduct performance reviews to foster a motivated and skilled team.
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager
445 Al Seef
BHD25 Hourly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Salmabad, Northern, BH , is seeking an experienced and dynamic Guest Services Manager to lead their front-of-house operations. This pivotal role involves overseeing all aspects of guest interaction, ensuring unparalleled service standards, and fostering a welcoming environment for every visitor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of the hospitality industry. Responsibilities include managing a team of front desk staff, concierge, and bell services, implementing and refining service protocols, handling guest feedback and resolving issues promptly and professionally. You will also be responsible for coordinating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless guest experiences. Performance monitoring, staff training, and scheduling are key components of this position. We are looking for someone who can inspire their team to achieve excellence and maintain the highest levels of guest satisfaction. A strong background in customer service, problem-solving abilities, and excellent communication skills are essential. This role requires a proactive approach to identifying opportunities for service improvement and a commitment to upholding the reputation of our esteemed establishment. A minimum of 5 years of experience in a similar role within the hospitality sector is preferred.
Key Responsibilities:
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
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Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
7
Guest Services Manager
00202 Jbeil
BHD35000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is a premier hospitality establishment seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Janabiyah, Northern, BH . This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will lead a team of front desk agents, concierges, and bell staff, providing training, motivation, and performance management to ensure the highest standards of service delivery. Responsibilities include managing reservations, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong understanding of hotel operations and luxury service standards. You should possess outstanding communication and interpersonal skills, with the ability to anticipate guest needs and proactively resolve issues. A keen eye for detail, excellent problem-solving abilities, and a passion for creating memorable experiences are essential. Experience with property management systems (PMS) and a solid understanding of revenue management principles are highly desirable. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of the business. We are looking for an inspiring leader who is dedicated to fostering a positive work environment and driving guest loyalty. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
This advertiser has chosen not to accept applicants from your region.
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