563 Five Star Resorts jobs in Bahrain

Guest Services Manager

23451 Tubli, Central BHD25000 Annually WhatJobs

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full-time
Our client is looking for an experienced and customer-focused Guest Services Manager to oversee operations in Janabiyah, Northern, BH . This pivotal role involves ensuring the highest standards of hospitality are met, enhancing guest satisfaction, and managing the day-to-day activities of the front desk, concierge, and guest relations teams. The ideal candidate will have a proven track record in a similar role within the hospitality industry, demonstrating exceptional leadership and communication skills. Responsibilities include leading and motivating a diverse team, handling guest inquiries and complaints with professionalism and efficiency, and implementing service standards to create memorable experiences. You will be responsible for managing reservations, check-ins, check-outs, and ensuring all guest accommodations and services are satisfactory. The Guest Services Manager will also play a key role in training staff, developing service protocols, and collaborating with other departments such as housekeeping, F&B, and maintenance to ensure seamless operations. Key performance indicators will include guest satisfaction scores, occupancy rates, and staff performance. You will analyze customer feedback, identify areas for improvement, and implement strategies to enhance service delivery. Budget management for the guest services department, including staffing and supplies, will also be part of your duties. We are seeking an individual who is passionate about hospitality, possesses a strong work ethic, and thrives in a fast-paced environment. A degree in Hospitality Management or a related field is preferred, along with at least 3-5 years of progressive experience in hotel management. Fluency in English and Arabic is highly desirable. If you are a dedicated hospitality professional with a knack for creating exceptional guest experiences, we encourage you to apply.
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Guest Services Manager

325 Diplomatic Area BHD6000 Annually WhatJobs

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full-time
We are seeking an experienced and dynamic Guest Services Manager to lead our front-of-house operations in the bustling area of Isa Town, Southern, BH . The successful candidate will be passionate about delivering exceptional customer experiences and ensuring that every guest feels welcomed and valued. This role requires a natural leader with excellent interpersonal skills, a keen eye for detail, and the ability to manage a team effectively. Your primary responsibility will be to oversee all aspects of guest services, including reception, concierge, bell staff, and valet services. You will be responsible for setting high service standards, training and motivating the guest services team, and ensuring the smooth operation of all front-desk activities. This includes managing check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and proactively addressing any issues to ensure guest satisfaction. You will also play a key role in developing and implementing service improvement initiatives, monitoring guest feedback, and making recommendations for enhancements. Collaboration with other hotel departments, such as housekeeping and food and beverage, is crucial to ensure a seamless guest experience. The Guest Services Manager will also be involved in budgeting, staffing, and performance management for the department. A proactive approach to problem-solving and a commitment to exceeding guest expectations are essential. This position offers a fantastic opportunity to shape the guest experience in a well-regarded establishment and contribute to its continued success. The ability to remain calm and composed under pressure while maintaining a positive and friendly demeanor is highly valued.

Responsibilities:
  • Manage daily front-office operations, including check-in/check-out, reservations, and guest inquiries.
  • Lead, train, and motivate the guest services team to provide outstanding customer service.
  • Ensure all guest requests and complaints are handled promptly and professionally.
  • Develop and implement service standards and procedures.
  • Monitor guest feedback and implement service improvement strategies.
  • Collaborate with other hotel departments to ensure a seamless guest experience.
  • Manage staffing levels, scheduling, and performance of the guest services team.
  • Contribute to departmental budget planning and cost control.
Qualifications:
  • High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
  • Minimum of 4 years of experience in hotel front-office or guest services, with at least 2 years in a supervisory or management role.
  • Proven ability to lead and develop a team.
  • Excellent communication, customer service, and problem-solving skills.
  • Proficiency in property management systems (PMS).
  • Strong organizational and multitasking abilities.
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Guest Services Manager

604 Hamala, Northern BHD4800 Annually WhatJobs

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full-time
Our client, a renowned luxury hotel in the vibrant heart of Sanad, Capital, BH , is actively searching for an accomplished and charismatic Guest Services Manager. This leadership position is instrumental in ensuring an unparalleled guest experience from arrival to departure. The ideal candidate will be a master of hospitality, with a keen eye for detail and a passion for exceeding guest expectations. You will be responsible for leading a team of front-desk associates, concierge staff, and guest relations officers, fostering an environment of exceptional service and operational excellence.

Key Responsibilities:
  • Oversee the daily operations of the front desk, concierge, bell desk, and guest relations departments.
  • Ensure seamless check-in and check-out processes, addressing guest needs promptly and efficiently.
  • Develop and implement service standards and training programs for guest-facing staff to enhance service quality.
  • Handle guest complaints and concerns with professionalism and empathy, turning potentially negative experiences into positive resolutions.
  • Build and maintain strong relationships with guests, recognizing and anticipating their needs and preferences.
  • Collaborate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure smooth operations and guest satisfaction.
  • Manage room inventory and assist with yield management strategies to maximize occupancy and revenue.
  • Monitor guest feedback and implement strategies for continuous improvement.
  • Supervise, train, and motivate the guest services team, fostering a positive and productive work environment.
  • Ensure adherence to all hotel policies, procedures, and safety standards.
  • Prepare departmental budgets and manage expenses within allocated limits.
  • Act as a brand ambassador, embodying the hotel's values and commitment to excellence.
Qualifications:
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.
  • A minimum of 4-6 years of progressive experience in front office or guest services management within the hotel industry.
  • Demonstrated success in leading and developing service-oriented teams.
  • Exceptional interpersonal, communication, and problem-solving skills.
  • Proficiency in hotel property management systems (PMS) and reservation software.
  • A strong understanding of luxury service standards and guest expectations.
  • Excellent command of English, both written and spoken. Knowledge of other languages is highly desirable.
  • Flexibility to work varied shifts, including weekends and public holidays.
This is a fantastic opportunity for a dedicated hospitality professional to elevate their career in a prestigious establishment.
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Guest Services Manager

415 Askar, Southern BHD2800 Annually WhatJobs

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full-time
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Tubli, Capital, BH . This vital role ensures that every guest receives exceptional service, creating memorable experiences that foster loyalty and positive reviews. You will lead a team of front-line staff, manage daily operations, and be the primary point of contact for guest inquiries and issue resolution.

Key responsibilities include:
  • Overseeing the daily operations of the front desk, concierge, and guest relations departments.
  • Managing and training guest services staff, fostering a positive and customer-centric work environment.
  • Ensuring all guest requests, inquiries, and complaints are handled promptly, efficiently, and professionally.
  • Developing and implementing service standards and procedures to enhance the overall guest experience.
  • Monitoring guest feedback through surveys, online reviews, and direct interactions, and taking proactive measures to address concerns.
  • Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
  • Handling VIP guest arrangements and special requests to ensure personalized service.
  • Managing the department's budget, controlling costs, and optimizing resource allocation.
  • Implementing strategies to increase guest satisfaction scores and repeat business.
  • Staying informed about local attractions and services to provide accurate recommendations to guests.

The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
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Guest Services Manager

141 Diplomatic Area BHD60000 Annually WhatJobs

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Job Description

full-time
Our client, a renowned hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and charismatic Guest Services Manager to lead their front-of-house operations. This role is critical in ensuring an exceptional guest experience, from arrival to departure. The ideal candidate will possess outstanding leadership qualities, a deep understanding of hotel operations, and a passion for delivering personalized service that exceeds guest expectations.

Key Responsibilities:
  • Oversee the daily operations of the front desk, concierge, bell staff, and valet services.
  • Ensure all guests receive a warm and efficient welcome, and their stay is comfortable and memorable.
  • Manage guest relations, handling inquiries, requests, and complaints promptly and professionally.
  • Train, supervise, and motivate front-of-house staff to maintain high service standards.
  • Develop and implement service standards and operational procedures for the guest services department.
  • Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
  • Collaborate with other departments, such as housekeeping and food & beverage, to ensure seamless guest experiences.
  • Manage room inventory, reservations, and ensure efficient check-in and check-out processes.
  • Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to assist guests.
Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in front office or guest services management within the hospitality industry.
  • Proven ability to lead and motivate a team, fostering a positive work environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong understanding of hotel management systems (PMS) and reservation software.
  • Exceptional customer service orientation and a passion for creating memorable guest experiences.
  • Ability to remain calm and professional under pressure.
  • Fluent in English; proficiency in additional languages is a significant asset.
  • Knowledge of local attractions and services in **Isa Town, Southern, BH** and surrounding areas.
  • A flexible schedule is required, including evenings, weekends, and holidays.
This is a fantastic opportunity for a dedicated hospitality professional to contribute to a respected brand and advance their career. We offer a competitive salary, benefits package, and the chance to be part of a dynamic team.
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Director of Guest Services

25790 Askar, Southern BHD75000 Annually WhatJobs

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Job Description

full-time
Our client, a luxurious five-star hotel celebrated for its impeccable service and world-class amenities, is seeking an experienced and visionary Director of Guest Services to lead their front-of-house operations in Tubli, Capital, BH . This senior leadership position is responsible for ensuring an unparalleled guest experience from arrival to departure, fostering a culture of excellence, and driving guest satisfaction and loyalty. The Director of Guest Services will oversee all aspects of guest interactions, including reception, concierge, bell services, and reservations, ensuring seamless and personalized service delivery.

Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
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Guest Services Manager, Luxury Hotel

BH 325 Askar, Southern BHD70000 Annually WhatJobs

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full-time
Our client, a highly-rated luxury hotel, is seeking an experienced and guest-centric Guest Services Manager to oversee all front-facing operations in Tubli, Capital, BH . This role is pivotal in ensuring an exceptional guest experience from arrival to departure, upholding the hotel's reputation for outstanding service. The ideal candidate will be a natural leader with a passion for hospitality and a proven ability to manage a diverse team, ensuring seamless operations and exceeding guest expectations. You will be responsible for the overall guest satisfaction, including front desk, concierge, and bell services.

Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.

Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
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Director of Revenue Management, Luxury Hospitality

11225 Busaiteen, Muharraq BHD90000 Annually WhatJobs

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full-time
Our client, a prestigious luxury hotel in **Busaiteen, Muharraq, BH**, is seeking an experienced and strategic Director of Revenue Management to optimize revenue streams and maximize profitability. This key leadership position will oversee all aspects of revenue management, including pricing strategies, forecasting, inventory management, and market analysis for rooms and other revenue-generating departments. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and a proven ability to implement effective revenue management strategies that drive performance in a competitive luxury market. You will work closely with the General Manager, Sales & Marketing, and Operations teams to ensure a cohesive approach to revenue maximization.

Responsibilities:
  • Develop and execute comprehensive revenue management strategies to achieve optimal occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
  • Conduct thorough market analysis, competitor benchmarking, and demand forecasting to inform pricing and distribution decisions.
  • Manage and optimize room inventory and channel mix to maximize revenue across all distribution platforms.
  • Collaborate with Sales & Marketing to develop effective promotional campaigns and pricing structures.
  • Implement dynamic pricing strategies based on market demand, seasonality, and competitive landscape.
  • Oversee the use of revenue management systems and ensure data accuracy.
  • Analyze performance data and provide regular reports and insights to senior management.
  • Lead and mentor the revenue management team, fostering a culture of data-driven decision-making.
  • Ensure effective yield management practices are in place across all relevant departments.
  • Monitor industry trends and emerging technologies in revenue management.
  • Work closely with IT to ensure the efficiency of reservation and property management systems.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
  • Minimum of 7 years of progressive experience in revenue management within the luxury hotel sector.
  • Proven track record of successfully increasing revenue and profitability for luxury properties.
  • In-depth knowledge of hotel operations, market analysis, forecasting techniques, and pricing strategies.
  • Proficiency with hotel revenue management systems (e.g., IDeaS, Duetto, Cendyn) and PMS systems.
  • Strong analytical, quantitative, and problem-solving skills.
  • Excellent leadership, communication, and presentation abilities.
  • Ability to work effectively under pressure and meet challenging targets.
  • Proficiency in data analysis and reporting tools.
  • A strategic mindset with a focus on driving business results.

Join a world-class hospitality group and lead revenue optimization efforts at our esteemed property in **Busaiteen, Muharraq, BH**.
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Senior Concierge and Guest Services Manager

422 Southern, Southern BHD2500 month WhatJobs

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full-time
Our client is seeking a highly motivated and experienced Senior Concierge and Guest Services Manager to oversee and elevate the guest experience at a premier hospitality establishment in **Nuwaidrat, Southern, BH**. This pivotal role involves leading a team of guest service professionals, ensuring all guest needs are met with exceptional professionalism and personalized attention. The ideal candidate will be responsible for managing daily operations of the concierge desk, coordinating with various hotel departments to facilitate seamless guest stays, and developing innovative service strategies to enhance guest satisfaction and loyalty.

Key responsibilities include:
  • Supervising and training concierge staff to maintain the highest standards of service.
  • Managing guest requests, inquiries, and complaints promptly and efficiently.
  • Developing and maintaining relationships with local businesses, attractions, and transportation providers to offer curated experiences for guests.
  • Creating and updating a comprehensive database of local information, recommendations, and services.
  • Implementing and monitoring service quality standards and guest feedback mechanisms.
  • Handling reservations, bookings, and special requests for dining, entertainment, and transportation.
  • Collaborating with the marketing team on promotions and packages aimed at enhancing guest engagement.
  • Managing departmental budget and inventory of supplies.
  • Ensuring compliance with all health, safety, and security regulations.
  • Acting as a brand ambassador, embodying the company's values and commitment to excellence.

The successful applicant will possess a minimum of five years of experience in guest services or hospitality management, with at least two years in a supervisory capacity. A degree in Hospitality Management, Tourism, or a related field is highly desirable. Exceptional communication, interpersonal, and problem-solving skills are essential, along with fluency in English and Arabic. Proficiency in hotel management software and reservation systems is required. This role demands a proactive individual with a passion for service, an eye for detail, and the ability to thrive in a fast-paced environment. A flexible schedule, including evenings and weekends, is necessary to meet the demands of the industry. This is an exciting opportunity to make a significant impact on the guest experience in a beautiful location.
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Guest Services Executive – Spa – Jumeirah Gulf of Bahrain

Jumeirah

Posted 2 days ago

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Guest Services Executive – Spa – Jumeirah Gulf of Bahrain

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Guest Services Executive – Spa – Jumeirah Gulf of Bahrain

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About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job

An exciting opportunity has arisen for a Guest Services Executive – Spa Department to join Jumeirah Gulf of Bahrain.

The Main Duties And Responsibilities Of This Role Include

  • Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
  • Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
  • Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum 2 years of experience, preferably with an international luxury hospitality company
  • Good knowledge of working with Opera system.
  • Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

  • Opportunities for internal mobility within our global network
  • Colleague discounts on food, beverage, and hotel stays worldwide
  • Health care and insurance benefits
  • Locally competitive tax-free salary and incentive structure

Primary Location

Bahrain

Job

Sports, Leisure and Spa

Organization

MEASA Region (Main)

Job Posting

Jul 27, 2025, 6:50:18 PM

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Hospitality

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