563 Five Star Resorts jobs in Bahrain
Guest Services Manager
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Guest Services Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Manage daily front-office operations, including check-in/check-out, reservations, and guest inquiries.
- Lead, train, and motivate the guest services team to provide outstanding customer service.
- Ensure all guest requests and complaints are handled promptly and professionally.
- Develop and implement service standards and procedures.
- Monitor guest feedback and implement service improvement strategies.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Manage staffing levels, scheduling, and performance of the guest services team.
- Contribute to departmental budget planning and cost control.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front-office or guest services, with at least 2 years in a supervisory or management role.
- Proven ability to lead and develop a team.
- Excellent communication, customer service, and problem-solving skills.
- Proficiency in property management systems (PMS).
- Strong organizational and multitasking abilities.
Guest Services Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell desk, and guest relations departments.
- Ensure seamless check-in and check-out processes, addressing guest needs promptly and efficiently.
- Develop and implement service standards and training programs for guest-facing staff to enhance service quality.
- Handle guest complaints and concerns with professionalism and empathy, turning potentially negative experiences into positive resolutions.
- Build and maintain strong relationships with guests, recognizing and anticipating their needs and preferences.
- Collaborate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure smooth operations and guest satisfaction.
- Manage room inventory and assist with yield management strategies to maximize occupancy and revenue.
- Monitor guest feedback and implement strategies for continuous improvement.
- Supervise, train, and motivate the guest services team, fostering a positive and productive work environment.
- Ensure adherence to all hotel policies, procedures, and safety standards.
- Prepare departmental budgets and manage expenses within allocated limits.
- Act as a brand ambassador, embodying the hotel's values and commitment to excellence.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- A minimum of 4-6 years of progressive experience in front office or guest services management within the hotel industry.
- Demonstrated success in leading and developing service-oriented teams.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- A strong understanding of luxury service standards and guest expectations.
- Excellent command of English, both written and spoken. Knowledge of other languages is highly desirable.
- Flexibility to work varied shifts, including weekends and public holidays.
Guest Services Manager
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and guest relations departments.
- Managing and training guest services staff, fostering a positive and customer-centric work environment.
- Ensuring all guest requests, inquiries, and complaints are handled promptly, efficiently, and professionally.
- Developing and implementing service standards and procedures to enhance the overall guest experience.
- Monitoring guest feedback through surveys, online reviews, and direct interactions, and taking proactive measures to address concerns.
- Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
- Handling VIP guest arrangements and special requests to ensure personalized service.
- Managing the department's budget, controlling costs, and optimizing resource allocation.
- Implementing strategies to increase guest satisfaction scores and repeat business.
- Staying informed about local attractions and services to provide accurate recommendations to guests.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
Guest Services Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell staff, and valet services.
- Ensure all guests receive a warm and efficient welcome, and their stay is comfortable and memorable.
- Manage guest relations, handling inquiries, requests, and complaints promptly and professionally.
- Train, supervise, and motivate front-of-house staff to maintain high service standards.
- Develop and implement service standards and operational procedures for the guest services department.
- Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
- Collaborate with other departments, such as housekeeping and food & beverage, to ensure seamless guest experiences.
- Manage room inventory, reservations, and ensure efficient check-in and check-out processes.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Maintain an up-to-date knowledge of hotel services, local attractions, and events to assist guests.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in front office or guest services management within the hospitality industry.
- Proven ability to lead and motivate a team, fostering a positive work environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel management systems (PMS) and reservation software.
- Exceptional customer service orientation and a passion for creating memorable guest experiences.
- Ability to remain calm and professional under pressure.
- Fluent in English; proficiency in additional languages is a significant asset.
- Knowledge of local attractions and services in **Isa Town, Southern, BH** and surrounding areas.
- A flexible schedule is required, including evenings, weekends, and holidays.
Director of Guest Services
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Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
Guest Services Manager, Luxury Hotel
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Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.
Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
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Director of Revenue Management, Luxury Hospitality
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Responsibilities:
- Develop and execute comprehensive revenue management strategies to achieve optimal occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Conduct thorough market analysis, competitor benchmarking, and demand forecasting to inform pricing and distribution decisions.
- Manage and optimize room inventory and channel mix to maximize revenue across all distribution platforms.
- Collaborate with Sales & Marketing to develop effective promotional campaigns and pricing structures.
- Implement dynamic pricing strategies based on market demand, seasonality, and competitive landscape.
- Oversee the use of revenue management systems and ensure data accuracy.
- Analyze performance data and provide regular reports and insights to senior management.
- Lead and mentor the revenue management team, fostering a culture of data-driven decision-making.
- Ensure effective yield management practices are in place across all relevant departments.
- Monitor industry trends and emerging technologies in revenue management.
- Work closely with IT to ensure the efficiency of reservation and property management systems.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 7 years of progressive experience in revenue management within the luxury hotel sector.
- Proven track record of successfully increasing revenue and profitability for luxury properties.
- In-depth knowledge of hotel operations, market analysis, forecasting techniques, and pricing strategies.
- Proficiency with hotel revenue management systems (e.g., IDeaS, Duetto, Cendyn) and PMS systems.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation abilities.
- Ability to work effectively under pressure and meet challenging targets.
- Proficiency in data analysis and reporting tools.
- A strategic mindset with a focus on driving business results.
Join a world-class hospitality group and lead revenue optimization efforts at our esteemed property in **Busaiteen, Muharraq, BH**.
Senior Concierge and Guest Services Manager
Posted today
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Key responsibilities include:
- Supervising and training concierge staff to maintain the highest standards of service.
- Managing guest requests, inquiries, and complaints promptly and efficiently.
- Developing and maintaining relationships with local businesses, attractions, and transportation providers to offer curated experiences for guests.
- Creating and updating a comprehensive database of local information, recommendations, and services.
- Implementing and monitoring service quality standards and guest feedback mechanisms.
- Handling reservations, bookings, and special requests for dining, entertainment, and transportation.
- Collaborating with the marketing team on promotions and packages aimed at enhancing guest engagement.
- Managing departmental budget and inventory of supplies.
- Ensuring compliance with all health, safety, and security regulations.
- Acting as a brand ambassador, embodying the company's values and commitment to excellence.
The successful applicant will possess a minimum of five years of experience in guest services or hospitality management, with at least two years in a supervisory capacity. A degree in Hospitality Management, Tourism, or a related field is highly desirable. Exceptional communication, interpersonal, and problem-solving skills are essential, along with fluency in English and Arabic. Proficiency in hotel management software and reservation systems is required. This role demands a proactive individual with a passion for service, an eye for detail, and the ability to thrive in a fast-paced environment. A flexible schedule, including evenings and weekends, is necessary to meet the demands of the industry. This is an exciting opportunity to make a significant impact on the guest experience in a beautiful location.
Guest Services Executive – Spa – Jumeirah Gulf of Bahrain
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Guest Services Executive – Spa – Jumeirah Gulf of Bahrain1 day ago Be among the first 25 applicants
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Gulf Of Bahrain
Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.
About The Job
An exciting opportunity has arisen for a Guest Services Executive – Spa Department to join Jumeirah Gulf of Bahrain.
The Main Duties And Responsibilities Of This Role Include
- Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
- Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
- Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
- Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 2 years of experience, preferably with an international luxury hospitality company
- Good knowledge of working with Opera system.
- Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive tax-free salary and incentive structure
Bahrain
Job
Sports, Leisure and Spa
Organization
MEASA Region (Main)
Job Posting
Jul 27, 2025, 6:50:18 PM Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
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