118 Five Star Resorts jobs in Bahrain
Remote Head of Guest Services
722 Tubli
BHD80000 Annually
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Our client is seeking an exceptional and service-oriented Remote Head of Guest Services to elevate the customer experience for our hospitality operations. This is a fully remote position, requiring a leader with a deep understanding of hospitality standards and a passion for exceeding guest expectations. You will be responsible for developing and implementing strategies to enhance guest satisfaction across all touchpoints, from booking to post-stay feedback. Your role will involve training and managing a remote team of guest service representatives, setting service standards, and ensuring consistent delivery of high-quality service. You will also handle escalated guest issues, identify opportunities for service improvement, and analyze guest feedback to drive operational enhancements. A key part of this role is leveraging technology and digital platforms to deliver a seamless and personalized guest experience. The ideal candidate possesses outstanding interpersonal and communication skills, strong leadership capabilities, and a proven ability to motivate and inspire teams in a remote setting. Experience in customer service management within the hospitality or travel industry is essential. This role offers a unique opportunity to shape and define the guest experience for a growing brand, all while working from the convenience of your own location.
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0
Head of Revenue Management (Hospitality)
1023 Bilad Al Qadeem, Capital
BHD130000 Annually
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Our client, a renowned leader in the hospitality sector, is seeking an innovative and strategic Head of Revenue Management. This is a fully remote position, allowing you to leverage your expertise from anywhere while driving critical business decisions for our properties. You will be responsible for developing and implementing sophisticated revenue management strategies to maximize profitability across all segments of the hospitality business. This involves analyzing market trends, competitor pricing, and historical data to forecast demand and set optimal pricing strategies for rooms, services, and events. You will collaborate closely with sales, marketing, and operations teams to align pricing with promotional activities and occupancy goals. Overseeing the utilization of revenue management systems and ensuring data integrity are key responsibilities. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with exceptional analytical, quantitative, and strategic thinking skills. A proven track record in driving revenue growth and optimizing profit margins in a similar role is essential. Experience with dynamic pricing models, yield management techniques, and various hotel management software suites is highly desirable. You will be expected to lead by example, mentor junior revenue managers, and foster a culture of continuous improvement. This is a unique opportunity to impact a leading hospitality brand from a remote location, contributing significantly to its financial success in relation to its operations in Janabiyah, Northern, BH . We seek a forward-thinking professional ready to redefine revenue strategies in a flexible, remote work environment.
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Remote Hotel Operations Director - Luxury Hospitality
34116 Northern, Northern
BHD110000 Annually
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Our client, a renowned leader in luxury hospitality, is seeking a highly experienced and innovative Remote Hotel Operations Director. This fully remote position will oversee the strategic and operational management of multiple high-end properties, ensuring exceptional guest experiences and maximizing profitability. You will lead diverse teams across front desk, housekeeping, food and beverage, and event management, driving operational excellence through strategic planning, resource optimization, and adherence to luxury service standards. The ideal candidate possesses a profound understanding of the hospitality industry, a passion for service excellence, and a proven ability to lead remote teams effectively.
Responsibilities:
This is a unique opportunity for a seasoned hospitality leader to leverage their expertise in a remote capacity, shaping the operational success of prestigious properties. You will require exceptional leadership, communication, and problem-solving skills, along with a deep understanding of luxury brand positioning and guest expectations. The ability to manage effectively from a distance, build strong relationships with on-site teams, and drive performance through strategic guidance is paramount.
Qualifications:
Responsibilities:
- Provide strategic leadership and oversight for hotel operations, focusing on service quality, guest satisfaction, and financial performance.
- Develop and implement operational policies and procedures that align with luxury hospitality standards.
- Monitor key performance indicators (KPIs) across all hotel departments and implement corrective actions as needed.
- Manage operational budgets, forecasts, and P&L statements for assigned properties.
- Lead, mentor, and inspire remote hotel management teams to achieve departmental and overall hotel goals.
- Ensure compliance with all health, safety, and licensing regulations.
- Oversee the guest experience, from arrival to departure, ensuring consistent delivery of exceptional service.
- Drive initiatives to enhance operational efficiency and implement cost-saving measures without compromising service quality.
- Collaborate with marketing and sales teams to develop strategies that drive revenue and occupancy.
- Manage vendor relationships and contract negotiations for operational supplies and services.
- Stay abreast of industry trends, competitor activities, and best practices in luxury hospitality management.
- Implement and utilize hotel management software and technology to streamline operations.
- Conduct regular virtual property inspections and performance reviews with on-site management.
- Foster a culture of continuous improvement and professional development among hotel staff.
- Develop crisis management plans and ensure readiness to respond to emergencies.
This is a unique opportunity for a seasoned hospitality leader to leverage their expertise in a remote capacity, shaping the operational success of prestigious properties. You will require exceptional leadership, communication, and problem-solving skills, along with a deep understanding of luxury brand positioning and guest expectations. The ability to manage effectively from a distance, build strong relationships with on-site teams, and drive performance through strategic guidance is paramount.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director).
- Extensive experience in the luxury hotel sector.
- Proven track record of successfully managing multiple properties or large hotel complexes.
- Demonstrated expertise in P&L management, budgeting, and financial analysis within hospitality.
- Exceptional leadership, coaching, and team-building skills, particularly with remote teams.
- Strong understanding of all hotel operational departments (Front Office, Housekeeping, F&B, Maintenance).
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in hotel property management systems (PMS) and other relevant operational software.
- Ability to think strategically and make data-driven decisions.
- Adaptable, resilient, and able to thrive in a fast-paced, dynamic environment.
- Strong problem-solving abilities and a proactive approach to challenges.
- Fluency in English; additional languages are a strong asset.
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2
Event Manager - Luxury Hospitality
012 Saar, Northern
BHD75000 Annually
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Posted 2 days ago
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Our client, a premier luxury hotel group, is seeking a creative and detail-oriented Event Manager to join their esteemed team in **Saar, Northern, BH**. This role will be responsible for conceptualizing, planning, and executing a wide range of high-profile events, from corporate functions and conferences to exclusive social gatherings and weddings. You will work closely with clients to understand their vision and ensure seamless delivery of exceptional experiences. The ideal candidate has a strong background in event planning, a keen eye for detail, outstanding organizational skills, and a passion for delivering unparalleled service in the hospitality industry.
Responsibilities:
Responsibilities:
- Manage all aspects of event planning, including budgeting, vendor selection, contract negotiation, and logistics.
- Develop creative event concepts and themes that align with client requirements and brand standards.
- Coordinate with internal departments, such as catering, banquets, audiovisual, and marketing, to ensure seamless event execution.
- Serve as the primary point of contact for clients throughout the planning process and during the event itself.
- Conduct site inspections and pre-event meetings with clients and vendors.
- Oversee on-site event setup, management, and breakdown.
- Ensure all events are executed within budget and meet profitability targets.
- Develop post-event reports, including financial reconciliation and client feedback analysis.
- Maintain strong relationships with a network of trusted vendors and suppliers.
- Stay up-to-date with industry trends and best practices in event management and luxury hospitality.
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- Minimum of 5 years of experience in event management, preferably within the luxury hotel or high-end hospitality sector.
- Proven track record of successfully planning and executing diverse types of events.
- Excellent organizational, time management, and multitasking skills.
- Strong negotiation and communication abilities.
- Proficiency in event management software and Microsoft Office Suite.
- A creative mindset with a strong attention to detail.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- Customer-focused approach with a commitment to delivering exceptional service.
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3
Senior Event Manager - Luxury Hospitality
20010 Muharraq, Muharraq
BHD70000 Annually
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Our client is a prestigious hospitality group recognized for its exceptional guest experiences and world-class service. We are seeking an innovative and highly organized Senior Event Manager to join our fully remote team, focusing on creating unforgettable luxury events. This role requires a creative visionary with meticulous attention to detail, adept at managing all facets of high-end event planning and execution. You will be responsible for conceptualizing, developing, and delivering a diverse range of events, from exclusive corporate gatherings and product launches to high-profile social functions, ensuring flawless execution and exceeding client expectations. The ideal candidate will have a profound understanding of luxury hospitality standards and a passion for creating unique and memorable experiences.
Key responsibilities include:
Key responsibilities include:
- Conceptualizing and developing innovative event themes and concepts that align with luxury branding and client objectives.
- Managing all aspects of event planning, including budgeting, venue selection, vendor negotiation, logistics, and timeline management.
- Sourcing and collaborating with premium vendors (caterers, florists, entertainers, AV specialists) to ensure exceptional quality and service.
- Creating detailed event proposals and presentations for clients.
- Overseeing event execution on-site (or virtually, with coordinated logistics) ensuring seamless operation and high standards.
- Developing and managing event budgets, ensuring profitability and cost-efficiency.
- Building and maintaining strong relationships with clients, understanding their needs and exceeding expectations.
- Staying abreast of current trends in event design, hospitality, and luxury markets.
- Troubleshooting and problem-solving during event execution to ensure a smooth experience.
- Leading and coordinating event staff and volunteers as needed.
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4
Senior Revenue Manager - Luxury Hospitality
1520 Busaiteen, Muharraq
BHD90000 Annually
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Our client, a premier name in the luxury hospitality sector, is seeking a seasoned Senior Revenue Manager to join their fully remote, global team. This critical role will be responsible for maximizing revenue and profitability across a portfolio of high-end properties by developing and implementing effective pricing, inventory management, and distribution strategies. You will conduct in-depth market analysis, competitor research, and forecasting to identify revenue opportunities and mitigate risks. As a remote-first professional, you will collaborate closely with property management, sales, marketing, and operations teams worldwide, utilizing advanced analytics and reporting tools to drive informed decision-making. The ideal candidate possesses a strong background in revenue management within the hospitality industry, with a proven ability to achieve significant revenue growth. You should have exceptional analytical skills, proficiency in revenue management software and systems (e.g., Opera, IDeaS, Duetto), and a deep understanding of distribution channels, online travel agencies (OTAs), and global sales networks. A strategic mindset, coupled with excellent communication and leadership abilities, is essential for success in this role. You will be tasked with optimizing room rates, managing occupancy, and implementing dynamic pricing models. This position demands a proactive approach to market trends and a commitment to staying ahead of the competition. The ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, distributed environment is crucial. Your insights will directly influence the financial performance of our client's prestigious properties. This is an exciting opportunity for an experienced revenue professional to contribute to the success of a leading luxury brand, with the flexibility and autonomy of a remote role. You will be instrumental in shaping strategies that ensure optimal performance and guest satisfaction. The role requires a high degree of professionalism and the ability to influence stakeholders across different regions and time zones. You will be expected to provide regular performance reports and strategic recommendations. The fully remote nature of this position requires excellent self-discipline and time management skills. The focus is on delivering measurable results and driving profitability through expert revenue management practices.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize RevPAR and profitability.
- Analyze market trends, competitor activities, and demand forecasts to optimize pricing and inventory.
- Manage and optimize room inventory and pricing across all distribution channels.
- Collaborate with property teams, sales, and marketing to align strategies and promotions.
- Utilize revenue management systems and analytics tools for reporting and forecasting.
- Identify new revenue opportunities and implement strategies to capture market share.
- Prepare regular performance reports and present findings to senior management.
- Drive the adoption of best practices in revenue management across the organization.
- Conduct ad-hoc analysis to support strategic decision-making.
- Mentor and guide junior revenue management professionals.
- Minimum 5 years of experience in hotel revenue management, with a significant portion in luxury segments.
- Proven track record of achieving revenue growth and profitability targets.
- Expert proficiency in revenue management software (e.g., IDeaS, Duetto, SynXis) and PMS systems (e.g., Opera).
- Strong analytical, quantitative, and problem-solving skills.
- Deep understanding of distribution channels, OTAs, and global sales strategies.
- Excellent communication, presentation, and interpersonal skills.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Ability to work effectively in a fully remote and international environment.
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Senior Event Manager - Luxury Hospitality
10110 Hamad Town, Northern
BHD55000 Annually
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Posted 2 days ago
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Our client, a premier hospitality group, is seeking a highly experienced and dynamic Senior Event Manager to oversee all aspects of event planning and execution. This pivotal role is based in the vibrant area of Hamad Town, Northern, BH . The ideal candidate will have a proven track record in managing a diverse range of events, from intimate corporate gatherings to large-scale galas. Responsibilities include conceptualizing event themes, developing detailed event plans, managing budgets meticulously, and coordinating with vendors to ensure seamless delivery.
You will be responsible for client liaison, understanding their needs and translating them into successful event experiences. This involves pre-event consultations, site visits, and post-event evaluations. Strong negotiation skills are essential for securing competitive pricing with suppliers, caterers, and entertainment providers. The role also requires exceptional leadership to manage event staff and volunteers, ensuring all team members are motivated and understand their roles.
Qualifications include a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 5-7 years of progressive experience in event management within the luxury hospitality sector is mandatory. You must possess outstanding organizational and time-management abilities, with a keen eye for detail. Proficiency in event management software and standard office applications is expected. Excellent communication and interpersonal skills are crucial for building and maintaining strong client relationships and leading a team effectively. The ability to work under pressure and adapt to changing circumstances is a must. If you are a results-oriented professional passionate about creating unforgettable events and thrive in a fast-paced environment, we encourage you to apply.
Key responsibilities:
You will be responsible for client liaison, understanding their needs and translating them into successful event experiences. This involves pre-event consultations, site visits, and post-event evaluations. Strong negotiation skills are essential for securing competitive pricing with suppliers, caterers, and entertainment providers. The role also requires exceptional leadership to manage event staff and volunteers, ensuring all team members are motivated and understand their roles.
Qualifications include a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 5-7 years of progressive experience in event management within the luxury hospitality sector is mandatory. You must possess outstanding organizational and time-management abilities, with a keen eye for detail. Proficiency in event management software and standard office applications is expected. Excellent communication and interpersonal skills are crucial for building and maintaining strong client relationships and leading a team effectively. The ability to work under pressure and adapt to changing circumstances is a must. If you are a results-oriented professional passionate about creating unforgettable events and thrive in a fast-paced environment, we encourage you to apply.
Key responsibilities:
- Develop and execute comprehensive event strategies.
- Manage event budgets and financial reporting.
- Source and manage vendor relationships.
- Oversee event logistics and on-site execution.
- Ensure exceptional client satisfaction.
- Lead and motivate event teams.
- Conduct post-event analysis and reporting.
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Guest Experience Manager - Luxury Hospitality
20220 Seef, Capital
BHD70000 Annually
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Our client, a renowned luxury hotel group, is seeking an exceptionally personable and service-driven Guest Experience Manager to oversee guest relations and service excellence in **Seef, Capital, BH**. This hybrid role requires a strategic approach to ensuring every guest receives an unforgettable, personalized experience, blending on-site leadership with off-site strategic planning and communication.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement innovative strategies to enhance the overall guest experience, from pre-arrival to post-departure.
- Oversee the daily operations of the guest relations team, ensuring prompt and efficient handling of guest requests, inquiries, and concerns.
- Anticipate guest needs and proactively provide personalized services to create memorable stays.
- Manage the guest feedback system, analyzing reviews and surveys to identify areas for improvement and implementing necessary changes.
- Act as a brand ambassador, ensuring all guest interactions reflect the highest standards of luxury and professionalism.
- Collaborate with various hotel departments (e.g., F&B, Housekeeping, Front Office) to ensure seamless service delivery and guest satisfaction.
- Train and mentor guest relations staff, fostering a culture of exceptional service and continuous development.
- Handle escalated guest complaints and resolve them effectively and efficiently, turning potentially negative situations into positive outcomes.
- Plan and coordinate special events and amenities for VIP guests and loyalty program members.
- Monitor industry trends in luxury hospitality and guest experience, suggesting new initiatives and services.
- Contribute to strategic planning for guest experience initiatives, involving remote collaboration with regional management as needed.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in guest relations, front office management, or a similar luxury hospitality role.
- Proven track record of delivering exceptional guest experiences and managing service recovery effectively.
- Strong understanding of luxury hospitality standards and guest expectations.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and guest feedback platforms.
- Ability to lead, motivate, and develop a team.
- Strong organizational skills and attention to detail.
- Flexibility to work a hybrid schedule, including evenings, weekends, and holidays as required.
- A passion for service excellence and creating lasting guest relationships.
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Senior Experience Designer - Luxury Hospitality
9009 Bilad Al Qadeem, Capital
BHD100000 Annually
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Posted 2 days ago
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Our client, a globally renowned luxury hospitality group, is seeking an exceptional Senior Experience Designer to reimagine and elevate the guest journey across their prestigious properties. This is a fully remote position, empowering you to craft unforgettable experiences from anywhere. You will be instrumental in shaping every touchpoint of the guest interaction, from pre-arrival to post-stay, ensuring unparalleled levels of service, innovation, and emotional connection. Your creative vision will set new benchmarks in the industry.
Key responsibilities include conducting user research and journey mapping to deeply understand guest needs and desires, ideating and prototyping innovative service concepts and digital solutions, and collaborating closely with operations, marketing, and technology teams to bring experiences to life. You will be responsible for developing comprehensive design specifications and ensuring seamless implementation across diverse international locations. The ideal candidate will possess a strong portfolio showcasing a deep understanding of user-centered design principles and a proven ability to translate insights into tangible, high-impact experiences. Experience in the luxury sector, particularly hospitality, is highly valued.
Qualifications: A Bachelor's degree in Design, Hospitality Management, Human-Computer Interaction, or a related field is required; a Master's degree is a plus. A minimum of 7 years of experience in experience design, service design, or a related field, with a significant focus on user research and journey mapping, is essential. A strong portfolio demonstrating successful end-to-end experience design projects, ideally within the luxury hospitality or premium service industries, is a must. Excellent communication, storytelling, and presentation skills are paramount, with the ability to articulate design rationales and inspire cross-functional teams. Proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite, Miro) is expected. A deep understanding of the luxury consumer and a passion for creating exceptional guest experiences are critical. This remote role requires a proactive, collaborative spirit and the ability to manage projects independently while fostering strong virtual team dynamics. You will be a key architect of memorable moments for our esteemed guests.
Key responsibilities include conducting user research and journey mapping to deeply understand guest needs and desires, ideating and prototyping innovative service concepts and digital solutions, and collaborating closely with operations, marketing, and technology teams to bring experiences to life. You will be responsible for developing comprehensive design specifications and ensuring seamless implementation across diverse international locations. The ideal candidate will possess a strong portfolio showcasing a deep understanding of user-centered design principles and a proven ability to translate insights into tangible, high-impact experiences. Experience in the luxury sector, particularly hospitality, is highly valued.
Qualifications: A Bachelor's degree in Design, Hospitality Management, Human-Computer Interaction, or a related field is required; a Master's degree is a plus. A minimum of 7 years of experience in experience design, service design, or a related field, with a significant focus on user research and journey mapping, is essential. A strong portfolio demonstrating successful end-to-end experience design projects, ideally within the luxury hospitality or premium service industries, is a must. Excellent communication, storytelling, and presentation skills are paramount, with the ability to articulate design rationales and inspire cross-functional teams. Proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite, Miro) is expected. A deep understanding of the luxury consumer and a passion for creating exceptional guest experiences are critical. This remote role requires a proactive, collaborative spirit and the ability to manage projects independently while fostering strong virtual team dynamics. You will be a key architect of memorable moments for our esteemed guests.
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8
Remote Guest Experience Manager - Luxury Hospitality
BH131 Tubli
BHD60000 Annually
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Our client, a prestigious name in the hospitality sector, is seeking an exceptional Remote Guest Experience Manager to elevate their service standards and guest satisfaction. This is a fully remote role, offering the flexibility to deliver unparalleled guest services from anywhere. You will be the primary point of contact for guests, ensuring every aspect of their stay is memorable, seamless, and exceeds expectations.
Responsibilities:
Responsibilities:
- Oversee and enhance the entire guest journey, from pre-arrival communication to post-departure follow-up.
- Develop and implement innovative guest service initiatives to create unique and personalized experiences.
- Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues with empathy and efficiency.
- Build and maintain strong relationships with guests, fostering loyalty and encouraging repeat business.
- Collaborate with various hotel departments (front desk, F&B, housekeeping) to ensure seamless service delivery.
- Monitor online reviews and guest feedback, identifying areas for improvement and implementing corrective actions.
- Train and coach remote guest service representatives, ensuring adherence to high service standards.
- Manage guest recognition programs and special events to enhance guest engagement.
- Maintain a comprehensive understanding of local attractions and services to provide informed recommendations to guests.
- This is a 100% remote position, requiring exceptional communication, problem-solving, and digital collaboration skills. Your dedication to guest satisfaction is crucial for the luxury hospitality experiences offered in the vicinity of Isa Town, Southern, BH .
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest-facing role within the luxury hospitality industry, with proven management experience.
- Exceptional understanding of customer service principles and best practices.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in using hospitality management software and CRM systems.
- Ability to remain calm and composed under pressure, and handle challenging situations with professionalism.
- A passion for creating memorable experiences and a proactive approach to service.
- Fluency in English; additional languages are a plus.
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