933 Five Star Resorts jobs in Bahrain
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
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0
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
215 Galali
BHD50000 Annually
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Posted 12 days ago
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Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
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2
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
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Posted today
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Job Description
Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
3
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality Revenue Management Specialist
30011 Muharraq, Muharraq
BHD85000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prominent group in the hospitality sector, is seeking an experienced and strategic Remote Hospitality Revenue Management Specialist to optimize pricing and inventory strategies across their diverse portfolio of properties. This is a fully remote role, empowering you to work from your preferred location while driving significant financial impact. You will be responsible for forecasting demand, analyzing market trends, and implementing dynamic pricing models to maximize room revenue and profitability. Key duties include setting room rates, managing inventory across various distribution channels, and collaborating with sales and marketing teams to develop effective strategies. You will utilize advanced revenue management systems and tools to monitor performance, identify opportunities for improvement, and provide insightful reports to senior management. The ideal candidate will possess a strong understanding of the hospitality industry, coupled with extensive experience in revenue management, yield management, or a similar analytical role. Proficiency with major Property Management Systems (PMS) and Revenue Management Systems (RMS) is essential. Excellent analytical, problem-solving, and communication skills are required, along with the ability to work independently and manage complex datasets. You should be adept at making data-driven decisions and presenting strategic recommendations. This position offers a unique opportunity to contribute to the success of a leading hospitality group, influencing strategic decisions that affect properties across various locations, potentially including operations near **Muharraq, Muharraq, BH**. If you are a results-oriented professional passionate about optimizing revenue and possess the discipline to excel in a remote work environment, we encourage you to apply.
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5
Director of Revenue Management - Luxury Hospitality
37743 Riffa, Southern
BHD140000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a premier name in the hospitality and tourism sector, is seeking a strategic and dynamic Director of Revenue Management to oversee their global operations from a remote setting. This is a pivotal, fully remote leadership role designed for an expert who can optimize revenue streams, drive profitability, and enhance guest experiences across diverse properties. You will be responsible for developing and implementing comprehensive revenue management strategies, including pricing, forecasting, inventory control, and distribution channel optimization. This requires a deep understanding of market dynamics, competitive analysis, and the ability to leverage advanced analytics and data-driven insights. The successful candidate will collaborate closely with property-level teams, sales, marketing, and operations to ensure alignment and execute effective revenue strategies. Key responsibilities include analyzing performance metrics, identifying revenue opportunities, and implementing best practices to maximize occupancy and average daily rates. A strong background in luxury hospitality is essential, coupled with a proven ability to lead and motivate teams in a dispersed environment. Exceptional communication and interpersonal skills are vital for effective stakeholder management and the ability to influence decision-making. This role offers the significant advantage of working remotely, providing unparalleled flexibility while maintaining a critical oversight of the business. The Riffa, Southern, BH area represents a key market for our client's expansion, and your strategic guidance will be instrumental in shaping their success within this region and globally. If you are a results-oriented leader with a passion for hospitality and a knack for maximizing revenue, we invite you to apply for this exciting remote opportunity.
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6
Director of Revenue Management - Luxury Hospitality
750 Zallaq, Southern
BHD140000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a prestigious luxury hotel group, is seeking a strategic and analytical Director of Revenue Management to join their fully remote team. This critical role is responsible for maximizing revenue and profitability across the group's portfolio by developing and implementing effective pricing and inventory management strategies. You will leverage advanced data analysis, market intelligence, and forecasting techniques to optimize room rates, manage occupancy levels, and drive incremental revenue through upselling and cross-selling opportunities. The ideal candidate has a deep understanding of the hospitality industry, extensive experience in revenue management systems, and a proven ability to lead and influence stakeholders. If you are a data-driven hospitality professional passionate about optimizing financial performance, this opportunity is for you.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to optimize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting to inform pricing and inventory decisions.
- Manage and optimize room inventory across all distribution channels, including OTAs, GDS, and direct bookings.
- Develop and execute dynamic pricing strategies based on market demand, seasonality, special events, and competitor pricing.
- Collaborate with Sales, Marketing, and Operations teams to align revenue management strategies with overall business objectives.
- Oversee the effective use of the Property Management System (PMS) and Revenue Management Systems (RMS).
- Provide regular performance reports and analysis to senior management, highlighting key trends and opportunities.
- Identify and pursue opportunities for incremental revenue generation through strategic upselling, cross-selling, and package development.
- Stay abreast of industry trends, new technologies, and best practices in revenue management and hospitality.
- Train and mentor property-level revenue managers and sales teams on revenue management principles and best practices.
- Develop and manage budgets related to revenue management initiatives.
- Analyze the effectiveness of promotional offers and marketing campaigns.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree or equivalent experience is highly desirable.
- 8+ years of progressive experience in revenue management, with a significant focus on luxury hotels or resorts.
- Proven track record of successfully increasing revenue and profitability in hospitality environments.
- In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, SynXis) and PMS platforms.
- Strong analytical skills with proficiency in data analysis, forecasting, and financial modeling.
- Expertise in pricing strategies, demand forecasting, and inventory control.
- Excellent understanding of distribution channels and online travel agencies (OTAs).
- Strong leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in Microsoft Excel and other analytical tools.
- Familiarity with marketing principles and their impact on revenue.
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7
Director of Revenue Management (Hospitality)
704 Southern, Southern
BHD90000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and strategic Director of Revenue Management to lead their pricing and inventory strategies. This is a fully remote position, offering the flexibility to drive revenue optimization for their properties from anywhere, while collaborating with global teams.
The Director of Revenue Management will be responsible for developing and implementing comprehensive revenue management strategies to maximize room revenue and profitability across our client's portfolio. This includes forecasting demand, optimizing pricing strategies, managing inventory distribution across all channels, and analyzing market trends. You will work closely with Sales, Marketing, and Operations teams to ensure cohesive strategies that drive business objectives. The ideal candidate possesses deep expertise in hotel revenue management systems, market analysis, and strategic pricing. Strong analytical, quantitative, and problem-solving skills are essential, as is the ability to translate complex data into actionable insights. This remote role requires exceptional leadership, communication, and influencing skills to effectively guide property-level teams and drive performance. You will be instrumental in shaping the financial success of the organization through astute revenue optimization.
Responsibilities:
The Director of Revenue Management will be responsible for developing and implementing comprehensive revenue management strategies to maximize room revenue and profitability across our client's portfolio. This includes forecasting demand, optimizing pricing strategies, managing inventory distribution across all channels, and analyzing market trends. You will work closely with Sales, Marketing, and Operations teams to ensure cohesive strategies that drive business objectives. The ideal candidate possesses deep expertise in hotel revenue management systems, market analysis, and strategic pricing. Strong analytical, quantitative, and problem-solving skills are essential, as is the ability to translate complex data into actionable insights. This remote role requires exceptional leadership, communication, and influencing skills to effectively guide property-level teams and drive performance. You will be instrumental in shaping the financial success of the organization through astute revenue optimization.
Responsibilities:
- Develop and execute strategic revenue management plans to achieve optimal occupancy and revenue per available room (RevPAR).
- Conduct thorough market analysis, competitive benchmarking, and demand forecasting.
- Implement dynamic pricing strategies across all distribution channels (OTA, direct, GDS).
- Manage room inventory and restrictions to maximize revenue opportunities.
- Collaborate with Sales and Marketing teams to align pricing strategies with promotional activities and demand generation efforts.
- Oversee the effective use of revenue management systems and tools.
- Analyze performance data and provide regular reports and recommendations to senior management and property teams.
- Identify opportunities for revenue enhancement and cost control within the revenue management function.
- Mentor and train property-level revenue managers and staff.
- Stay abreast of industry trends, emerging technologies, and best practices in revenue management and hospitality.
- Ensure compliance with brand standards and company policies related to revenue management.
- Develop and maintain strong relationships with distribution partners and third-party providers.
- Lead strategic projects aimed at improving revenue performance and operational efficiency.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Drive a culture of data-driven decision-making and continuous improvement within the revenue management function.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 7 years of progressive experience in revenue management within the hospitality industry.
- Proven track record of successfully developing and implementing revenue management strategies that have significantly improved financial performance.
- In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, SynXis) and distribution channels.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent understanding of market dynamics, forecasting techniques, and pricing strategies.
- Exceptional communication, presentation, and interpersonal skills.
- Demonstrated leadership abilities and experience managing teams.
- Ability to work independently and manage multiple priorities effectively in a remote environment.
- Proficiency in Microsoft Excel and other data analysis tools.
- Experience with hotel operations and sales processes is a plus.
- Strong business acumen and strategic thinking capabilities.
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8
Head of Guest Experience & Services
BH11 Muharraq, Muharraq
BHD90000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prominent entity in the hospitality sector, is seeking a passionate and results-driven Head of Guest Experience & Services to lead their fully remote operations. This leadership role is dedicated to elevating the guest experience across all touchpoints, ensuring exceptional service delivery, and fostering guest loyalty. You will be responsible for defining service standards, training staff, implementing innovative guest engagement strategies, and managing customer feedback to continuously improve service quality. This is a remote-first opportunity to shape the future of hospitality service.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement a comprehensive guest experience strategy aligned with the brand's values and objectives.
- Define and maintain exceptional service standards across all guest interactions.
- Lead and motivate a remote team of guest service professionals.
- Oversee the management of guest feedback channels, analyzing trends and implementing improvements.
- Develop and execute training programs to enhance staff service skills and product knowledge.
- Manage online reputation and social media engagement related to guest services.
- Collaborate with marketing and operations teams to create seamless guest journeys.
- Identify opportunities for service innovation and implement new guest programs.
- Handle escalated guest complaints and ensure satisfactory resolutions.
- Monitor industry best practices and emerging trends in guest experience management.
- Develop and manage the budget for the guest experience department.
- Analyze service metrics and report on performance to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in guest services, customer experience, or a related hospitality management role.
- Proven track record of successfully enhancing guest satisfaction and loyalty.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a remote team effectively.
- Experience with CRM systems and guest feedback platforms.
- Strong analytical and problem-solving skills.
- Creativity and a passion for delivering exceptional service.
- Proficiency in digital communication and collaboration tools.
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