313 Front Desk Agent jobs in Bahrain

Front Desk Agent

BHD400 - BHD1200 Y Downtown Rotana

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Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

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Front Desk Agent

BHD70000 - BHD120000 Y Onyx Rotana

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Company Description

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Role Description

This is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for answering phone calls, addressing guest inquiries, and ensuring a seamless check-in and check-out process.

Qualifications

  • Proficiency in Phone Etiquette and Receptionist Duties
  • Strong Customer Service skills and the ability to handle reservations
  • Effective communication skills
  • Excellent organizational and multitasking abilities
  • Ability to work flexible hours, including weekends and holidays
  • Previous experience in hospitality is a plus
  • High school diploma or equivalent required; additional education is a plus
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Front Desk Agent

Manama, Capital Marriott

Posted 27 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Front Desk Agent Full-time

Manama, Capital Abroad Work

Posted 19 days ago

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Job Description

Front Desk Agent Full-time vacancy in Manama Bahrain

  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepares all necessary reports during each shift for the management team

Job Qualifications:

  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

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customer service

BHD10000 - BHD12000 Y jumami

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Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

  • ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bangla (Required)
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Customer Service Representative

ila Bank

Posted 11 days ago

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Job Description

Overview

We are looking for enthusiastic success driven contact centre agents to join our team!


Job Purpose

To answer all ila Bank customer queries by delivering exception levels of customer experience and satisfaction. Using all the tools and resources available, striving to resolve all customer enquiries on first call (FCR).


Responsibilities, Accountabilities and Deliverables

  • Responsible for the ila Bank Customer Service Contact Centre (CSCC) delivery to the agreed levels of Customer Experience for all customers on any given shift.

  • Answering communications from customers professionally and responding to customer inquiries and complaints.

  • To ensure customers queries are answered with the aim of a first-time resolution.

  • To ensure that other queries are responded to within our agreed response time and SLAs.

  • To ensure the best Customer Service experience is given to all customers regardless of communication channel.

  • To achieve KPI’s whilst maintaining excellent quality.

  • To handle customers in both inbound and outbound across different platforms, including Social Media, Email, Live Chat and Telephone.

  • You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries and feed this to the management team.

  • Researching required information using available resources to support resolving Customer requests.

  • Handling and resolving customer complaints regarding product sales to customer service problems.

  • Providing customers with the organisation’s service and product information.

  • Processing forms, cases, and applications requested by the customers.

  • Identifying, escalating priority issues and reporting to CSCC management.

  • Following up complicated customer calls where required.

  • Completing call notes and call reports as necessary and updating them in the CRM.

  • Obtaining and evaluating all relevant data to handle complaints and inquiries.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Managing administration, communicating and coordinating with internal departments.

  • Other duties as assigned.


Experience

  • A minimum of 2 Years Contact Centre/Customer Services Advisor

  • Proficiency in Microsoft Office and customer service software.

  • Ideal: Banking background.

  • Involvement in startup business (ideal not mandatory).


Education

  • BS in Banking/Finance or equivalent (Desired not mandatory).


What's your highest level of education completed?

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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 4 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 13 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Healthscope

Posted 20 days ago

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 8 days ago

Job Viewed

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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