1 277 Front Desk Agent jobs in Bahrain
Front Desk Agent
Posted 6 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork #J-18808-Ljbffr
Front Desk Agent
Posted 14 days ago
Job Viewed
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Front Desk Agent
Posted 4 days ago
Job Viewed
Job Description
**Job Number** 25124487
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Desk Agent
Posted today
Job Viewed
Job Description
2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required
3- Administer all hotel reservations, cancellations and no-shows, in line with company policy
4- Monitor the logbook
5- Help with the inventory of assets, on-hand products, and store, if any.
6- Provide exceptional customer service
7- Effectively inform and educate our guests about our offers.
8- Be flexible with your schedule, supporting the needs of the company.
9- Properly care for office equipment’s.
10- Have complete knowledge and understanding of all services and products offered
11- Communicate to management any and all occurrences involving staff or guests in that require attention
12- Handle guests’ questions and concerns professionally and courteously
13- Provide accurate, appropriate and immediate responses to all requests by guests
14- Maintain a positive attitude and contribute toward a quality work environment
15- Regularly attend, participate in and support training and staff meetings, which may require working outside of normal hours
16- Assist in all areas as requested by management
**Job Types**: Full-time, Permanent
**Experience**:
- Receptionist/Front Desk: 1 year (preferred)
Front Desk Agent (Female Arabic Speaker)
Posted 6 days ago
Job Viewed
Job Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
Front Desk Agent (Female Arabic Speaker)
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Mövenpick Hotels & Resorts
Front Desk Agent (Female Arabic Speaker)18 hours ago Be among the first 25 applicants
Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Mövenpick Hotels & Resorts
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Mövenpick Hotels & Resorts by 2x
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#J-18808-LjbffrFront Desk Agent (Female Arabic Speaker)
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Greenfix Property Care
Front Desk Agent (Female Arabic Speaker)Join to apply for the Front Desk Agent (Female Arabic Speaker) role at Greenfix Property Care
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
Company Description
Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday Brunch.
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.
Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests, providing a warm welcome and efficient service
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process check-outs, including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities, local attractions, and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks, including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
- Minimum of 1 year experience in a guest services role, preferably in a hotel setting
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts, including nights, weekends, and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills, particularly Arabic and English, are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Household Services
Referrals increase your chances of interviewing at Greenfix Property Care by 2x
Get notified about new Front Desk Representative jobs in Bahrain .
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About the latest Front desk agent Jobs in Bahrain !
Front Office Supervisor
Posted 7 days ago
Job Viewed
Job Description
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
· Come to work every day with a smile on your face
· Execute duties as assigned by the Guest Operations Manager and GM
· Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
· Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
· Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
· Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
· Be willing to roll up your sleeves and help in other departments during busy periods and as required
· Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
· Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
· Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
· Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
· Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
- On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
- Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
- Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
What are we looking for?
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-LjbffrFront Office Supervisor
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the Front Office Supervisor role at Hilton
Join to apply for the Front Office Supervisor role at Hilton
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
- Come to work every day with a smile on your face
- Execute duties as assigned by the Guest Operations Manager and GM
- Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
- Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
- Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
- Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
- Be willing to roll up your sleeves and help in other departments during busy periods and as required
- Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
- Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
- Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
- Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
- Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
- On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
- Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
- Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- A relevant supervisory/management certificate/diploma or degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Garden Inn Bahrain Bay
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Guest Services, Operations, and Front Office Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at Hilton by 2x
Get notified about new Front Office Supervisor jobs in Manama, Capital Governorate, Bahrain .
Manama, Capital Governorate, Bahrain 5 days ago
Guest Services Executive – Front Office – Jumeirah Gulf of BahrainManama, Capital Governorate, Bahrain 2 days ago
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#J-18808-LjbffrFront Office Executive
Posted 10 days ago
Job Viewed
Job Description
Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence and eve making it capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.
The Role
You will be responsible for :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Managing a team of 6-10 people.
Ideal Profile
- You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
- You are a strong networker & relationship builder
What's on Offer?
- Leadership Role
- Opportunity within a company with a solid track record of performance