440 Front Desk Agents jobs in Bahrain

Front Desk Agent

BHD400 - BHD1200 Y Downtown Rotana

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Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

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Front Desk Agent

BHD70000 - BHD120000 Y Onyx Rotana

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Company Description

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Role Description

This is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for answering phone calls, addressing guest inquiries, and ensuring a seamless check-in and check-out process.

Qualifications

  • Proficiency in Phone Etiquette and Receptionist Duties
  • Strong Customer Service skills and the ability to handle reservations
  • Effective communication skills
  • Excellent organizational and multitasking abilities
  • Ability to work flexible hours, including weekends and holidays
  • Previous experience in hospitality is a plus
  • High school diploma or equivalent required; additional education is a plus
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Front Desk & Guest Relations Officer

850 Zallaq, Southern BHD35000 Annually WhatJobs

Posted 22 days ago

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full-time
Our client, a distinguished hotel establishment, is seeking a charming and professional Front Desk & Guest Relations Officer for a fully remote position. This role is pivotal in ensuring every guest experiences a welcoming and seamless stay from the initial booking to check-out. You will manage all front desk operations, including reservations, check-ins, check-outs, billing, and guest inquiries, all while maintaining impeccable service standards. The ideal candidate possesses exceptional communication and interpersonal skills, a warm demeanor, and a passion for hospitality. Experience with hotel management software (PMS) is essential, and proficiency in multiple languages is a strong asset. You will be the first point of contact for guests, handling requests, resolving issues efficiently, and providing local recommendations to enhance their experience. This is a remote-first opportunity, demanding strong organizational abilities, multitasking capabilities, and the capacity to work independently and as part of a virtual team. Responsibilities include managing phone lines, responding to email correspondence, coordinating with housekeeping and maintenance departments, and proactively addressing guest concerns to ensure satisfaction. You will also be involved in guest feedback collection and reporting. We are looking for individuals who are detail-oriented, proactive, and committed to delivering outstanding service. This role offers the chance to contribute to a renowned hospitality brand, creating positive and memorable experiences for a diverse clientele, all within a flexible remote work setting. Your ability to anticipate guest needs and provide personalized service will be highly valued. We seek candidates who are professional, discreet, and dedicated to upholding the highest standards of guest care and operational efficiency. This is a fantastic opportunity to grow within the hospitality industry.
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Guest Relations

BHD20000 - BHD40000 Y Palm Stays

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Company Description

At Palm Stays, we specialize in providing short-term and vacation rental experiences that feel like home. As Bahrain's leading property management and rental platform, we pride ourselves on delivering exceptional stays for guests while ensuring our landlords' properties are managed with care and efficiency.

Position Overview

We are looking for a Guest Relations & Operations Coordinator to join our growing team.
This is a full-time on-site role. This role is ideal for someone proactive, organised, and passionate about hospitality. You will be the key point of contact for guests during their stay and ensure smooth daily operations across our managed properties.

Key Responsibilities

  • Handle check-ins and check-outs for guests in a professional and friendly manner.
  • Communicate with guests throughout their stay to ensure comfort and address any requests or issues promptly.
  • Coordinate cleaning schedules and ensure properties are prepared before each booking.
  • Work closely with housekeeping and maintenance teams to ensure all properties meet Palm Stays' quality standards.
  • Inspect properties regularly to ensure everything is in excellent condition.
  • Restock essentials (toiletries, amenities, etc.) when needed.
  • Inform authorities and take appropriate actions in case of emergencies or property-related matters.
  • Maintain accurate records and reports related to property operations.

Requirements

  • Valid driving license (mandatory).
  • High school diploma or equivalent.
  • Fluent in English and Arabic (other languages are a plus).
  • Excellent communication and problem-solving skills.
  • Responsible, detail-oriented, and able to work independently.
  • Previous experience in hospitality, guest relations, or property management is an advantage.
  • Excellent problem-solving abilities and attention to detail
  • Strong Customer Service and Communication skills

What We Offer

Competitive salary and performance incentives.

Dynamic and supportive work environment.

Opportunity to grow with a fast-expanding property management company.

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Guest Relations Manager

21010 Tubli, Central BHD55000 Annually WhatJobs

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full-time
Our client is seeking a passionate and professional Guest Relations Manager to oversee exceptional guest experiences within their hospitality establishment. This role is pivotal in ensuring guest satisfaction, managing front-of-house operations, and leading a team dedicated to service excellence. You will be responsible for handling guest inquiries and complaints with professionalism and efficiency, implementing service standards, training and motivating staff, and monitoring guest feedback to identify areas for improvement. Key duties include coordinating with various departments to ensure smooth operations, managing room allocations and special requests, and maintaining a high level of product knowledge. The ideal candidate has extensive experience in hospitality management, a deep understanding of guest service principles, and strong leadership capabilities. Excellent interpersonal, communication, and problem-solving skills are essential. A passion for service and a commitment to creating memorable experiences for guests are paramount. This is a fantastic opportunity to grow your career in the vibrant hospitality and tourism sector.
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Guest Relations Manager

00567 Tubli, Central BHD60000 Annually WhatJobs

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full-time
Our client, a prestigious hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience. This role is pivotal in ensuring every guest feels welcomed, valued, and receives exceptional service throughout their stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will possess a deep understanding of the hospitality industry, excellent communication and problem-solving skills, and a passion for creating memorable experiences. You will lead a team of front desk associates, providing training, motivation, and performance feedback to ensure a cohesive and high-performing department. Key responsibilities include handling guest feedback, resolving issues promptly and professionally, coordinating with other departments to meet guest needs, and contributing to the development of service improvement initiatives. This role requires a proactive approach to anticipating guest needs and a strong ability to build rapport with a diverse clientele. You will also be involved in managing guest loyalty programs and VIP guest services. This position offers a dynamic work environment within a beautiful setting in Salmabad, Northern, BH . A portion of the work may be conducted remotely, allowing for some flexibility in managing administrative tasks and planning, while the core responsibilities require on-site presence to directly interact with guests and manage operations. The ability to adapt to a hybrid work model is essential for success in this role.
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Guest Relations Manager

828 Bsalim BHD65000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a dedicated and highly personable Guest Relations Manager to join their dynamic, fully remote hospitality team. This role is paramount in ensuring an exceptional experience for all guests, managing inquiries, resolving issues, and fostering positive relationships. You will act as the primary point of contact for guest feedback and work collaboratively with various departments to ensure seamless service delivery. As a remote-first organization, you will leverage advanced communication and CRM tools to connect with guests and uphold our high service standards from anywhere.

Responsibilities:
  • Serve as the main point of contact for guest inquiries, feedback, and concerns, ensuring prompt and satisfactory resolution.
  • Develop and implement strategies to enhance the overall guest experience and satisfaction.
  • Manage guest databases and CRM systems, maintaining accurate records of guest interactions and preferences.
  • Liaise with other departments (e.g., housekeeping, F&B, events) to address guest needs and special requests.
  • Proactively seek opportunities to improve guest services and operational efficiency.
  • Train and mentor front-line staff on guest relations best practices and service standards.
  • Handle guest complaints and service recovery situations with professionalism and empathy.
  • Gather and analyze guest feedback to identify trends and areas for improvement.
  • Assist in the development of guest loyalty programs and promotional activities.
  • Ensure compliance with all hospitality regulations and company policies.
  • Contribute to a positive and collaborative remote team environment.

Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • 5+ years of experience in guest relations, customer service management, or a similar role within the hospitality industry.
  • Proven ability to manage guest expectations and resolve complex service issues.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency with CRM software and other guest management systems.
  • Strong understanding of hospitality operations and best practices.
  • Ability to remain calm and effective under pressure.
  • Experience working in a remote team environment, demonstrating strong self-discipline and communication skills.
  • Fluency in English is required; additional languages are a plus.
  • A passion for service excellence and creating memorable guest experiences.

This is a fantastic opportunity for a hospitality professional to contribute to a forward-thinking, fully remote company and shape exceptional guest experiences. You will have the autonomy to manage your responsibilities effectively, with a focus on delivering outstanding service. While the role is fully remote, an understanding of local hospitality nuances relevant to areas like Sanad, Capital, BH can be beneficial for contextualizing guest feedback and service improvements.
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Guest Relations Manager

24002 Baalbek BHD5500 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a boutique and highly acclaimed hotel known for its exceptional service, is seeking an elegant and customer-focused Guest Relations Manager to enhance the guest experience at their property in A'ali, Northern, BH . This role is dedicated to ensuring that every guest feels welcomed, valued, and receives personalized attention throughout their stay. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a genuine passion for exceeding guest expectations. You will be the primary point of contact for VIP guests, handling their requests, preferences, and any issues that may arise with grace and efficiency. Responsibilities include coordinating pre-arrival arrangements, greeting guests upon arrival, and ensuring their needs are met throughout their stay. You will also manage guest feedback, conduct service recovery efforts, and work closely with all hotel departments to ensure a seamless and memorable experience. The successful applicant will have a proven ability to anticipate guest needs, solve problems proactively, and create an atmosphere of warmth and hospitality. A minimum of 3 years of experience in guest services, front desk management, or a related role within the luxury hospitality sector is required. Excellent communication and problem-solving skills are essential, as is a polished and professional demeanor. Fluency in English and Arabic is highly desirable. Experience with luxury hotel brands and a deep understanding of high-end service standards are critical. This is a fantastic opportunity for an individual who thrives on creating exceptional experiences and contributing to the reputation of a premier hotel.

Responsibilities:
  • Oversee and manage all guest relations activities to ensure a high level of guest satisfaction.
  • Serve as the primary point of contact for VIP guests, attending to their needs and preferences.
  • Coordinate pre-arrival arrangements and ensure personalized welcome for guests.
  • Anticipate and address guest needs, proactively resolving any issues or complaints.
  • Conduct regular guest satisfaction surveys and analyze feedback for service improvement.
  • Liaise with various hotel departments (e.g., Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
  • Manage guest databases and maintain detailed records of guest preferences.
  • Develop and implement strategies to enhance the overall guest experience.
  • Represent the hotel at external events and build positive relationships within the community.
  • Ensure adherence to all hotel standards and procedures related to guest services.
Qualifications:
  • Minimum of 3 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
  • Proven experience in luxury hotel environments.
  • Excellent interpersonal, communication, and problem-solving skills.
  • A strong understanding of luxury customer service standards.
  • Ability to remain calm and professional under pressure.
  • Proficiency in hotel management software.
  • Fluency in English and Arabic is a strong asset.
  • A polished and professional appearance and demeanor.
  • Passion for delivering exceptional guest experiences.
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Guest Relations Manager

501 Arad BHD55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a charismatic and service-oriented Guest Relations Manager to enhance the guest experience at their prestigious establishment. This role is critical in ensuring that all guests receive exceptional service and have a memorable stay. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing service standards to meet and exceed guest expectations. The ideal candidate will have a polished and professional demeanor, excellent interpersonal skills, and a genuine passion for hospitality. Key duties include supervising the guest relations team, training staff on service protocols, and ensuring smooth check-in and check-out processes. You will also be responsible for handling special requests, coordinating with various hotel departments to fulfill guest needs, and resolving any issues that may arise promptly and efficiently. The ability to anticipate guest needs and go the extra mile is highly valued. Experience in luxury hotels or high-end hospitality environments is a significant advantage. You will play a key role in gathering guest feedback, analyzing satisfaction levels, and recommending improvements to service delivery. This position requires strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency in hotel management software. A diploma or degree in Hospitality Management or a related field is preferred. You must be fluent in English and Arabic, with other languages being a plus. Your primary goal will be to foster a welcoming atmosphere and ensure every guest feels valued and well-cared for throughout their visit.

Responsibilities:
  • Oversee front desk operations and ensure efficient guest check-in and check-out.
  • Manage guest inquiries, requests, and complaints professionally and promptly.
  • Supervise and train the guest relations team to maintain high service standards.
  • Ensure all guest needs and special requests are met with efficiency and courtesy.
  • Collaborate with other hotel departments to coordinate guest services.
  • Monitor guest satisfaction levels and implement service improvement initiatives.
  • Handle and resolve guest issues and conflicts to ensure guest retention.
  • Develop and maintain strong relationships with regular guests and VIP clients.
  • Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
  • Collect and analyze guest feedback to identify areas for enhancement.
Qualifications:
  • Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
  • Proven experience in customer service and conflict resolution.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Proficiency in hotel management software (PMS) and MS Office Suite.
  • Experience in supervising and motivating a team.
  • Fluency in English and Arabic is required; additional languages are a plus.
  • Diploma or degree in Hospitality Management or a related field is preferred.
  • A polished and professional appearance and demeanor.
  • Ability to work flexible hours, including evenings and weekends.
This role is based on-site in A'ali, Northern, BH .
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Guest Relations Manager

905 Samaheej, Muharraq BHD50000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client, a premier establishment in the Hospitality & Tourism sector, is seeking a dynamic and customer-focused Guest Relations Manager to oversee guest satisfaction and service excellence in Sitra, Capital, BH . This role is pivotal in ensuring that every guest experiences exceptional service, resolving issues promptly, and fostering a welcoming atmosphere. You will be responsible for managing the guest services team, training staff on service standards, handling guest feedback and complaints, and implementing initiatives to enhance the overall guest experience. The ideal candidate will have a proven track record in hospitality management, a passion for delivering outstanding service, and strong leadership skills. Excellent interpersonal communication and problem-solving abilities are essential, as is the ability to work effectively under pressure.

Responsibilities:
  • Oversee daily operations of the guest relations department, ensuring high standards of service.
  • Train and mentor guest service staff, reinforcing service protocols and brand standards.
  • Actively engage with guests, solicit feedback, and address any concerns or complaints promptly and professionally.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Monitor online reviews and social media, responding appropriately to feedback.
  • Collaborate with other departments (e.g., F&B, Housekeeping) to ensure seamless guest experiences.
  • Manage guest complaint resolution, aiming for positive outcomes and service recovery.
  • Identify opportunities for service improvements and recommend innovative solutions.
  • Maintain a visible presence in public areas, interacting with guests and ensuring a welcoming environment.
  • Analyze guest feedback data to identify trends and areas for improvement.
Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in a guest-facing role, with at least 2 years in a supervisory or managerial capacity within the hospitality industry.
  • Demonstrated experience in customer service, conflict resolution, and complaint management.
  • Excellent communication, interpersonal, and leadership skills.
  • Proficiency in property management systems (PMS) and guest feedback platforms.
  • A passion for delivering exceptional service and a positive, proactive attitude.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
This is an exciting opportunity for a dedicated hospitality professional to lead guest relations and make a significant impact on guest satisfaction and the reputation of our client.
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