341 Front Desk Agents jobs in Bahrain

Overview

Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Each property offers unique experiences yet shares a collective commitment to being extraordinary and mindful of local environments and communities.

Job Title
Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

• Guest Service Excellence: greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. Handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Address guest inquiries, requests, and concerns promptly and professionally to maintain high levels of guest satisfaction throughout their stay.
• Operational Support: manage reservations, room assignments, and special guest requests, ensuring details are accurate. Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals. Maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
• Administrative Support: process guest payments and ensure billing accuracy. Handle guest complaints and resolve issues in a professional and timely manner. Assist in preparing daily reports, including occupancy, arrivals, and departures, to keep the team informed and operations running smoothly.
• Team Collaboration: work closely with other departments such as housekeeping and maintenance to ensure a seamless and memorable guest experience. Collaborate with the front office team to meet operational needs and exceed guest expectations.
• Health, Safety, and Compliance: adhere to health, safety, and resort policies to ensure a secure environment for guests and staff. Maintain compliance with resort regulations, guest confidentiality protocols, and industry standards to support smooth operations.

• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
• Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Professionalism: A professional, approachable, and friendly demeanor.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Company Description

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Role Description

This is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for answering phone calls, addressing guest inquiries, and ensuring a seamless check-in and check-out process.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service skills and the ability to handle reservations
• Effective communication skills
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including weekends and holidays
• Previous experience in hospitality is a plus
• High school diploma or equivalent required; additional education is a plus

Front Desk Agent Full-time vacancy in Manama Bahrain

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Greet guests warmly upon arrival and efficiently process check-ins and check-outs.
• Manage reservations via phone, email, and online booking systems, ensuring accuracy.
• Provide information to guests about hotel services, amenities, local attractions, and activities.
• Respond promptly and courteously to guest inquiries, requests, and complaints, aiming for immediate resolution.
• Handle guest concerns with empathy and professionalism, escalating complex issues to management when necessary.
• Maintain a clean, organized, and welcoming front desk area.
• Process payments, post charges, and reconcile accounts accurately.
• Assist with making dining, transportation, and activity arrangements for guests.
• Coordinate with various hotel departments (e.g., housekeeping, maintenance, F&B) to fulfill guest requests.
• Ensure all guest information is handled with the utmost confidentiality and security.
• Develop a thorough knowledge of the hotel's offerings and local area to act as a knowledgeable concierge.
• Contribute to a positive and collaborative team environment.
• Promote loyalty programs and special hotel offers to guests.
• Follow all hotel policies and procedures to ensure consistent service delivery.

• High school diploma or equivalent; hospitality certification is a plus.
• Previous experience (1-2 years) in a customer service or front desk role, preferably within the hospitality industry.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Proficiency in using property management systems (PMS) and reservation software.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Basic knowledge of Microsoft Office Suite.
• Fluency in English is essential; additional languages are a significant advantage.
• A genuine passion for providing outstanding customer service.
• Ability to remain calm and composed under pressure.
• Professional appearance and grooming standards.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply: