83 Front Desk Agents jobs in Bahrain

Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Front Desk Agent Full-time vacancy in Manama Bahrain

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge
  
  

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Ability to remain calm and professional in high-pressure situations
• Demonstrated organizational skills and ability to multitask efficiently

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We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
  
  

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.
  
  

• Oversee all guest-facing departments, including front desk, concierge, bell services, and doormen, ensuring seamless coordination.
• Develop and implement guest service standards and procedures to enhance guest satisfaction and loyalty.
• Manage guest feedback and complaints, resolving issues promptly and effectively to ensure guest retention.
• Train and mentor guest relations staff, promoting a high level of professionalism and service expertise.
• Coordinate with other departments (e.g., Housekeeping, Food & Beverage, Sales) to ensure a cohesive guest experience.
• Monitor guest satisfaction metrics and implement strategies for continuous improvement.
• Handle VIP guest arrangements and special requests, ensuring personalized service.
• Conduct regular service quality audits and provide feedback to staff.
• Manage the department's budget and P&L, seeking opportunities for revenue enhancement and cost control.
• Ensure compliance with all hotel policies and safety regulations.
• Maintain a visible presence on the floor, engaging with guests and staff.
• Act as a brand ambassador, upholding the reputation and values of the establishment.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, front office management, or a similar role in the hospitality industry, preferably in luxury hotels.
• Proven leadership and team management skills.
• Exceptional interpersonal and communication skills, with fluency in English and Arabic (preferred).
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS).
• Knowledge of luxury service standards and etiquette.
• Ability to work under pressure and manage multiple priorities.
• Flexibility to work various shifts, including weekends and holidays.
• A polished and professional demeanor.

• Managing the front desk operations and ensuring efficient check-in/check-out processes.
• Training and mentoring guest relations staff.
• Developing and implementing guest satisfaction programs.
• Handling guest feedback, complaints, and service recovery initiatives effectively.
• Liaising with other departments (e.g., Housekeeping, F&B) to ensure seamless guest experiences.
• Maintaining high standards of service quality and presentation.
• Analyzing guest feedback data to identify areas for improvement.
• Building and nurturing relationships with regular guests and VIPs.

• Oversee the front desk operations, ensuring smooth check-ins and check-outs.
• Build rapport with guests, anticipate their needs, and provide personalized service.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
• Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
• Develop and implement guest satisfaction initiatives and programs.
• Maintain accurate guest records and preferences in the hotel's management system.
• Train and supervise front desk staff, ensuring adherence to service standards.
• Conduct regular service quality checks and provide feedback to the team.
• Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
• Maintain a professional and welcoming atmosphere in the lobby and guest areas.
• Act as an ambassador for the hotel, embodying its values and standards.

• Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
• Excellent knowledge of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in using hotel management software (PMS).
• Adept at handling difficult situations with diplomacy and tact.
• Fluency in English is required; knowledge of Arabic is a plus.
• Impeccable grooming and professional presentation.
• A genuine passion for creating memorable guest experiences.
• Flexibility to work varied shifts, including weekends and holidays.