440 Front Desk Agents jobs in Bahrain

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for answering phone calls, addressing guest inquiries, and ensuring a seamless check-in and check-out process.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service skills and the ability to handle reservations
• Effective communication skills
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including weekends and holidays
• Previous experience in hospitality is a plus
• High school diploma or equivalent required; additional education is a plus

Company Description

At Palm Stays, we specialize in providing short-term and vacation rental experiences that feel like home. As Bahrain's leading property management and rental platform, we pride ourselves on delivering exceptional stays for guests while ensuring our landlords' properties are managed with care and efficiency.

Position Overview

We are looking for a Guest Relations & Operations Coordinator to join our growing team.
This is a full-time on-site role. This role is ideal for someone proactive, organised, and passionate about hospitality. You will be the key point of contact for guests during their stay and ensure smooth daily operations across our managed properties.

Key Responsibilities

• Handle check-ins and check-outs for guests in a professional and friendly manner.
• Communicate with guests throughout their stay to ensure comfort and address any requests or issues promptly.
• Coordinate cleaning schedules and ensure properties are prepared before each booking.
• Work closely with housekeeping and maintenance teams to ensure all properties meet Palm Stays' quality standards.
• Inspect properties regularly to ensure everything is in excellent condition.
• Restock essentials (toiletries, amenities, etc.) when needed.
• Inform authorities and take appropriate actions in case of emergencies or property-related matters.
• Maintain accurate records and reports related to property operations.

Requirements

• Valid driving license (mandatory).
• High school diploma or equivalent.
• Fluent in English and Arabic (other languages are a plus).
• Excellent communication and problem-solving skills.
• Responsible, detail-oriented, and able to work independently.
• Previous experience in hospitality, guest relations, or property management is an advantage.
• Excellent problem-solving abilities and attention to detail
• Strong Customer Service and Communication skills

What We Offer

Competitive salary and performance incentives.

Dynamic and supportive work environment.

Opportunity to grow with a fast-expanding property management company.

• Serve as the main point of contact for guest inquiries, feedback, and concerns, ensuring prompt and satisfactory resolution.
• Develop and implement strategies to enhance the overall guest experience and satisfaction.
• Manage guest databases and CRM systems, maintaining accurate records of guest interactions and preferences.
• Liaise with other departments (e.g., housekeeping, F&B, events) to address guest needs and special requests.
• Proactively seek opportunities to improve guest services and operational efficiency.
• Train and mentor front-line staff on guest relations best practices and service standards.
• Handle guest complaints and service recovery situations with professionalism and empathy.
• Gather and analyze guest feedback to identify trends and areas for improvement.
• Assist in the development of guest loyalty programs and promotional activities.
• Ensure compliance with all hospitality regulations and company policies.
• Contribute to a positive and collaborative remote team environment.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 5+ years of experience in guest relations, customer service management, or a similar role within the hospitality industry.
• Proven ability to manage guest expectations and resolve complex service issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and other guest management systems.
• Strong understanding of hospitality operations and best practices.
• Ability to remain calm and effective under pressure.
• Experience working in a remote team environment, demonstrating strong self-discipline and communication skills.
• Fluency in English is required; additional languages are a plus.
• A passion for service excellence and creating memorable guest experiences.

• Oversee and manage all guest relations activities to ensure a high level of guest satisfaction.
• Serve as the primary point of contact for VIP guests, attending to their needs and preferences.
• Coordinate pre-arrival arrangements and ensure personalized welcome for guests.
• Anticipate and address guest needs, proactively resolving any issues or complaints.
• Conduct regular guest satisfaction surveys and analyze feedback for service improvement.
• Liaise with various hotel departments (e.g., Housekeeping, F&B, Front Desk) to ensure seamless service delivery.
• Manage guest databases and maintain detailed records of guest preferences.
• Develop and implement strategies to enhance the overall guest experience.
• Represent the hotel at external events and build positive relationships within the community.
• Ensure adherence to all hotel standards and procedures related to guest services.

• Minimum of 3 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
• Proven experience in luxury hotel environments.
• Excellent interpersonal, communication, and problem-solving skills.
• A strong understanding of luxury customer service standards.
• Ability to remain calm and professional under pressure.
• Proficiency in hotel management software.
• Fluency in English and Arabic is a strong asset.
• A polished and professional appearance and demeanor.
• Passion for delivering exceptional guest experiences.

• Oversee front desk operations and ensure efficient guest check-in and check-out.
• Manage guest inquiries, requests, and complaints professionally and promptly.
• Supervise and train the guest relations team to maintain high service standards.
• Ensure all guest needs and special requests are met with efficiency and courtesy.
• Collaborate with other hotel departments to coordinate guest services.
• Monitor guest satisfaction levels and implement service improvement initiatives.
• Handle and resolve guest issues and conflicts to ensure guest retention.
• Develop and maintain strong relationships with regular guests and VIP clients.
• Ensure the lobby and reception areas are well-maintained and present a welcoming atmosphere.
• Collect and analyze guest feedback to identify areas for enhancement.

• Minimum of 5 years of experience in guest relations or front desk management in the hospitality industry.
• Proven experience in customer service and conflict resolution.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in hotel management software (PMS) and MS Office Suite.
• Experience in supervising and motivating a team.
• Fluency in English and Arabic is required; additional languages are a plus.
• Diploma or degree in Hospitality Management or a related field is preferred.
• A polished and professional appearance and demeanor.
• Ability to work flexible hours, including evenings and weekends.

• Oversee daily operations of the guest relations department, ensuring high standards of service.
• Train and mentor guest service staff, reinforcing service protocols and brand standards.
• Actively engage with guests, solicit feedback, and address any concerns or complaints promptly and professionally.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Monitor online reviews and social media, responding appropriately to feedback.
• Collaborate with other departments (e.g., F&B, Housekeeping) to ensure seamless guest experiences.
• Manage guest complaint resolution, aiming for positive outcomes and service recovery.
• Identify opportunities for service improvements and recommend innovative solutions.
• Maintain a visible presence in public areas, interacting with guests and ensuring a welcoming environment.
• Analyze guest feedback data to identify trends and areas for improvement.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a guest-facing role, with at least 2 years in a supervisory or managerial capacity within the hospitality industry.
• Demonstrated experience in customer service, conflict resolution, and complaint management.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in property management systems (PMS) and guest feedback platforms.
• A passion for delivering exceptional service and a positive, proactive attitude.
• Ability to work flexible hours, including evenings, weekends, and holidays.