296 Front Office Manager jobs in Bahrain

We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.

Main responsibilities:

· Consistently offer professional, friendly and engaging service

· Customer Satisfaction (Guest Feedback, Social Media Review).

· Showing Initiative, Problem Solving, Staff Training, Team Leading.

· Assist guests regarding hotel facilities in an informative and helpful way

· Respond to each Guest who approaches the Reception Desk

· Drive rate through up-selling room brands

· Follow department policies, procedures and service standards

· Manages and motivates the Front Office team in order to provide a high standard of service for customers.

· Financial Performance (Up selling, Room Revenue, Operation Auditing).

· Welcomes guests and fosters customer loyalty through his/her friendly manner.

· Develops high quality relationships with guests throughout their stay.

· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

· Provide high level of customer service and maintain a high profile in the day to day front office operations.

· Ensure that personalized service is offered to each and every guest.

· Prepare monthly and daily revenue report and circulate to all HOD's.

· Prepare Room revenue and occupancy forecast take action on rate strategies.

· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

· Have a good knowledge of all systems and standard operating procedures of front office.

· Ensures that guest documentation and information is available and up-to-date.

· Follow all safety policies

· Other duties as assigned

Qualifications:

· Proficiency in English and Arabic(verbal and written), additional language an asset

· Previous customer related experience preferred

· Previous Opera experience required

· Computer literate in Microsoft Window applications an asset

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Requirements:

· Only Hotel Experience preferred

· Nature and length of previous experience: 5-10 years of experience in similar field

· University Qualifications: Bachelor's degree

· Specialist knowledge: Proficiency in MS office

· Language Fluency: English and Arabic

· Current Location: Bahrain

Job Types: Full-time, Contract, Permanent

Pay: BD BD per month

Application Question(s):

• Nationality?
• If hired when can you join?
• Have you used OPERA system kindly describe with hotel?
• Gender?
• Current Location?
• Current Salary?
• Which Hotel have you worked?
• Are you in Bahrain?

Education:

• Diploma (Preferred)

Experience:

• Hotel: 5 years (Preferred)
• Asst. Front Office Manager: 5 years (Preferred)
• OPERA: 5 years (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)

• Supervise daily front desk operations, ensuring efficiency and guest satisfaction.
• Manage and train front office staff, providing ongoing coaching and development.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure accurate reservation management and room allocation.
• Develop and implement front office procedures to enhance guest service.
• Collaborate with other departments to ensure seamless guest experiences.
• Monitor and manage front office budget and expenses.
• Maintain the highest standards of service excellence and operational efficiency.

• Bachelor's degree in Hospitality Management or a related field; an associate's degree with significant experience will be considered.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, etc.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making capabilities.
• A passion for customer service and delivering exceptional guest experiences.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of local tourism trends and competitor offerings is an advantage.

• Manage all daily operations of the front desk and guest services.
• Supervise, train, and mentor front office staff.
• Ensure all guests receive prompt, professional, and courteous service.
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints effectively.
• Manage reservation systems and ensure optimal room occupancy.
• Develop and implement front office policies and procedures.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Monitor and manage front office performance metrics.
• Maintain a high standard of guest satisfaction and loyalty.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience with Property Management Systems (PMS).
• Strong knowledge of hospitality best practices and customer service standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage a team and foster a positive work environment.
• Proficiency in problem-solving and conflict resolution.
• Strong organizational and time management skills.
• Fluency in English is required; additional languages are a plus.
• A passion for the hospitality industry and guest satisfaction.

• Manage and oversee all front desk operations, ensuring efficient and courteous service.
• Supervise, train, and motivate front desk staff to deliver exceptional guest experiences.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Implement and enforce hotel policies and procedures to maintain service standards.
• Manage reservation systems, ensuring accuracy and optimal room allocation.
• Coordinate with other hotel departments (e.g., Housekeeping, Maintenance) to address guest needs.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Ensure the security and accuracy of all financial transactions at the front desk.
• Maintain a professional and welcoming appearance of the front desk area.

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to provide outstanding customer service and handle challenging situations.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, or similar.
• Knowledge of reservation management and yield management principles.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional appearance and demeanor.
• Experience in the Bahraini hospitality sector is an advantage.

• Manage and supervise all front office operations, including check-in, check-out, guest services, and concierge.
• Lead, train, motivate, and manage the front desk team to ensure high service standards.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Ensure efficient room allocation and manage room inventory to maximize occupancy.
• Develop and implement front office policies and procedures.
• Monitor and control front office budget and expenses.
• Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experience.
• Oversee the implementation of revenue management strategies for room rates and availability.
• Maintain high standards of guest satisfaction and loyalty.
• Ensure compliance with all hotel policies, safety, and security procedures.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of hotel operations and property management systems (PMS).
• Knowledge of revenue management principles and yield strategies.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Commitment to delivering exceptional guest service.
• Proficiency in relevant software applications.
• A professional and polished appearance.

• Oversee daily front office operations, including check-in, check-out, reservations, and guest services.
• Lead, train, and motivate a team of front desk agents to deliver outstanding service.
• Ensure all guest interactions are handled professionally, courteously, and efficiently.
• Manage guest complaints and service recovery situations effectively, aiming for maximum guest satisfaction.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Monitor and manage room inventory, rates, and availability to maximize occupancy and revenue.
• Generate and analyze front office reports, identifying trends and areas for improvement.
• Collaborate with other hotel departments (Housekeeping, F&B, Sales) to ensure seamless guest experience.
• Maintain high standards of presentation and cleanliness in the lobby and front desk areas.
• Handle cash, credit card transactions, and balance the daily ledger.
• Ensure compliance with all hotel policies and safety regulations.
• Conduct regular staff meetings and performance reviews.
• Implement and oversee training programs for new and existing front desk staff.
• Act as a brand ambassador, embodying the hotel's values and service standards.
• Respond to guest inquiries and requests via phone, email, and in person.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory or management role.
• Proven ability to lead and manage a team effectively.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Knowledge of hotel operations and revenue management principles.
• Excellent communication and organizational skills.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanor.
• Fluency in English; knowledge of other languages is a plus.

• Supervise and manage the daily operations of the front desk, including check-in/check-out, guest inquiries, and reservations.
• Lead, train, and motivate the front desk team to ensure excellent customer service standards.
• Develop and implement service standards and protocols for the front office.
• Handle guest complaints and resolve issues promptly and professionally.
• Manage room inventory, rates, and availability in coordination with the sales and revenue management departments.
• Oversee billing and payment processes, ensuring accuracy and efficiency.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain the appearance and ambiance of the lobby and front desk area.
• Prepare daily reports and analyze front office performance metrics.
• Contribute to the development of strategic plans for guest services and operational improvements.

• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role within the hospitality industry.
• Strong knowledge of hotel management systems (PMS) and reservation software.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to handle stressful situations and resolve guest issues effectively.
• Proficiency in customer service techniques and complaint resolution.
• Ability to manage a team, delegate tasks, and foster a positive work environment.
• Flexibility to work various shifts, including evenings and weekends, as required by the hybrid model.
• A degree in Hospitality Management or a related field is preferred.
• Fluency in English and Arabic is highly advantageous.

• Manage the day-to-day operations of the front desk, including check-in/check-out, reservations, and guest inquiries.
• Lead, train, and motivate a team of front desk agents and concierge staff to ensure high standards of service.
• Develop and implement front office policies and procedures to enhance guest experience and operational efficiency.
• Monitor and manage guest feedback, addressing concerns promptly and professionally to ensure guest satisfaction.
• Oversee the scheduling of front office staff, ensuring adequate coverage at all times.
• Manage room inventory and work closely with the housekeeping and maintenance departments to ensure rooms are ready for arrival.
• Handle guest complaints and service recovery issues with professionalism and efficiency.
• Generate reports on front office operations, occupancy rates, and revenue performance.
• Ensure the smooth operation of the front desk systems and technology.
• Collaborate with other hotel departments, such as Sales, Marketing, and Food & Beverage, to create a seamless guest experience.
• Maintain a high level of product knowledge regarding hotel facilities and services.
• Uphold the hotel's brand standards and service philosophy at all times.

• Minimum of 3-5 years of experience in front office operations within the hospitality industry, with at least 2 years in a supervisory or managerial role.
• Proven ability to lead and motivate a team.
• Excellent customer service and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Knowledge of budgeting and financial reporting for front office operations.
• Excellent communication skills in English; proficiency in other languages is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional and polished demeanor.
• Understanding of hybrid work environments and the ability to balance on-site and remote tasks effectively.