930 Front Office Manager jobs in Bahrain
Front Office Manager
BHD9000 - BHD12000 Y
Gulf Court Hotel
Posted today
Job Viewed
Job Description
We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.
Main responsibilities:
· Consistently offer professional, friendly and engaging service
· Customer Satisfaction (Guest Feedback, Social Media Review).
· Showing Initiative, Problem Solving, Staff Training, Team Leading.
· Assist guests regarding hotel facilities in an informative and helpful way
· Respond to each Guest who approaches the Reception Desk
· Drive rate through up-selling room brands
· Follow department policies, procedures and service standards
· Manages and motivates the Front Office team in order to provide a high standard of service for customers.
· Financial Performance (Up selling, Room Revenue, Operation Auditing).
· Welcomes guests and fosters customer loyalty through his/her friendly manner.
· Develops high quality relationships with guests throughout their stay.
· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
· Provide high level of customer service and maintain a high profile in the day to day front office operations.
· Ensure that personalized service is offered to each and every guest.
· Prepare monthly and daily revenue report and circulate to all HOD's.
· Prepare Room revenue and occupancy forecast take action on rate strategies.
· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Have a good knowledge of all systems and standard operating procedures of front office.
· Ensures that guest documentation and information is available and up-to-date.
· Follow all safety policies
· Other duties as assigned
Qualifications:
· Proficiency in English and Arabic(verbal and written), additional language an asset
· Previous customer related experience preferred
· Previous Opera experience required
· Computer literate in Microsoft Window applications an asset
· Must possess a professional presentation
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to work well under pressure in a fast paced environment
· Ability to work cohesively with fellow colleagues as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
Requirements:
· Only Hotel Experience preferred
· Nature and length of previous experience: 5-10 years of experience in similar field
· University Qualifications: Bachelor's degree
· Specialist knowledge: Proficiency in MS office
· Language Fluency: English and Arabic
· Current Location: Bahrain
Job Types: Full-time, Contract, Permanent
Pay: BD BD per month
Application Question(s):
- Nationality?
- If hired when can you join?
- Have you used OPERA system kindly describe with hotel?
- Gender?
- Current Location?
- Current Salary?
- Which Hotel have you worked?
- Are you in Bahrain?
Education:
- Diploma (Preferred)
Experience:
- Hotel: 5 years (Preferred)
- Asst. Front Office Manager: 5 years (Preferred)
- OPERA: 5 years (Preferred)
Language:
- English (Preferred)
- Arabic (Preferred)
This advertiser has chosen not to accept applicants from your region.
0
Front Office Manager
1234 Northern, Northern
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is seeking an experienced and dynamic Front Office Manager to oversee all guest reception and administrative operations. This role is critical in ensuring exceptional guest experiences and maintaining the highest standards of service excellence. The Front Office Manager will be responsible for leading and motivating a team of front desk agents, receptionists, and concierge staff, fostering a positive and productive work environment. Your duties will include managing daily operations, overseeing check-in and check-out processes, handling guest inquiries and complaints with professionalism, and ensuring efficient room allocation. You will also be responsible for staff scheduling, training, performance management, and implementing standard operating procedures. The ideal candidate will have a strong understanding of hotel management systems, a keen eye for detail, and a passion for delivering outstanding customer service. This role requires excellent leadership, communication, and problem-solving abilities, along with a flexible approach to working hours.
Responsibilities:
Qualifications:
This is an on-site position located in Shakhura, Northern, BH .
Responsibilities:
- Manage the day-to-day operations of the front desk, ensuring seamless guest check-in and check-out experiences.
- Lead, train, and motivate a team of front office staff, including receptionists and concierges.
- Develop and implement standard operating procedures to enhance guest service and operational efficiency.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for optimal guest satisfaction.
- Oversee room inventory management and collaborate with the housekeeping department to ensure room readiness.
- Manage staff scheduling, payroll, and performance evaluations.
- Monitor and control front office expenses, ensuring adherence to budget guidelines.
- Maintain high standards of appearance and professionalism for the front office area and staff.
- Foster a positive and collaborative working relationship with other hotel departments.
- Analyze guest feedback and implement improvements to service delivery.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Proven experience in a front office management or supervisory role within the hospitality industry.
- In-depth knowledge of hotel management software (PMS) and reservation systems.
- Strong leadership, team management, and interpersonal skills.
- Excellent communication and customer service skills.
- Ability to remain calm and composed under pressure.
- Proficiency in problem-solving and decision-making.
- A diploma or degree in Hospitality Management or a related field is advantageous.
- Flexibility to work various shifts, including weekends and holidays.
This is an on-site position located in Shakhura, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
1
Front Office Manager
556 Al Seef
BHD50000 annum + ben
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a highly regarded establishment in the hospitality sector, is seeking an experienced and charismatic Front Office Manager to lead their guest reception and services team. This crucial role involves ensuring an exceptional guest experience from arrival to departure, managing front desk operations, and leading a team of front office staff. You will be responsible for overseeing reservations, check-ins, check-outs, concierge services, and resolving guest inquiries and issues efficiently and professionally. The ideal candidate will have a passion for hospitality, strong leadership skills, and a keen eye for detail in maintaining service standards.
Responsibilities:
Responsibilities:
- Manage the daily operations of the front desk, including check-in, check-out, reservations, and guest services.
- Lead, train, motivate, and supervise front office staff to ensure high levels of performance and guest satisfaction.
- Develop and implement standard operating procedures (SOPs) for the front office department.
- Ensure all guest interactions are handled with courtesy, efficiency, and professionalism.
- Monitor guest feedback and proactively address any issues or complaints to ensure prompt resolution.
- Manage room inventory and occupancy levels to maximize revenue, collaborating with the revenue management team.
- Oversee the concierge services, providing recommendations and assistance to guests regarding local attractions, dining, and transportation.
- Maintain the appearance and ambiance of the front desk and lobby areas.
- Ensure accurate billing and cash handling procedures are followed by front desk staff.
- Conduct regular performance reviews and provide ongoing feedback and coaching to front office team members.
- Implement and monitor training programs for new and existing staff.
- Manage the department budget and control expenses.
- Stay informed about hotel services, promotions, and local events to assist guests effectively.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Utilize and optimize the hotel's Property Management System (PMS).
- Proven experience as a Front Office Manager or in a similar senior front desk role in the hospitality industry.
- Minimum of 4 years of experience in front office operations.
- Strong understanding of hotel operations, guest service principles, and reservation systems (PMS).
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Excellent communication and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in hotel management software.
- A passion for hospitality and creating memorable guest experiences.
- Knowledge of local attractions and services is advantageous.
- Fluency in English and Arabic is preferred.
This advertiser has chosen not to accept applicants from your region.
2
Front Office Manager
107 Seef, Capital
BHD4800 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a charismatic and experienced Front Office Manager to lead their front desk operations. This role is pivotal in ensuring a seamless and positive guest experience from arrival to departure. The ideal candidate will have exceptional customer service skills, strong leadership qualities, and a deep understanding of hospitality management. This position requires a dedicated individual who can manage a team, resolve guest issues effectively, and maintain the highest standards of service.
Key Responsibilities:
Key Responsibilities:
- Oversee all front office operations, including check-in/check-out, reservations, guest inquiries, and concierge services.
- Manage, train, and mentor front desk staff, fostering a culture of exceptional customer service.
- Develop and implement front desk procedures and standards to ensure efficiency and guest satisfaction.
- Monitor guest feedback and address any complaints or issues promptly and professionally.
- Ensure accurate billing and cash handling procedures are followed.
- Collaborate with other departments (e.g., housekeeping, F&B, maintenance) to coordinate guest services.
- Manage room inventory and occupancy levels to maximize revenue.
- Prepare daily reports on occupancy, revenue, and guest activity.
- Conduct regular staff meetings to communicate important information and operational updates.
- Maintain a welcoming and organized front desk environment.
- Ensure adherence to hotel policies and procedures.
- Implement upselling strategies to enhance guest stays and increase revenue.
- Handle emergency situations and guest safety concerns with professionalism.
- Proven experience as a Front Office Manager or Assistant Front Office Manager in the hospitality industry.
- Excellent knowledge of hotel operations and front desk systems (PMS).
- Exceptional customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in managing reservations, billing, and financial transactions.
- Ability to multitask and work effectively under pressure.
- Good communication and problem-solving skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Fluency in English; knowledge of other languages is a plus.
- A professional and welcoming demeanor.
This advertiser has chosen not to accept applicants from your region.
3
Front Office Manager
1700 Al Malikiyah, Northern
BHD50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and customer-focused Front Office Manager to lead their hospitality operations. This fully remote role is responsible for overseeing all front desk operations, ensuring guests receive exceptional service from arrival to departure. You will manage the front desk team, handle guest inquiries and complaints, manage reservations, and ensure the smooth day-to-day running of the front office. The ideal candidate will have extensive experience in hotel or resort front desk management, strong leadership skills, and a passion for providing outstanding customer service. Proficiency in hotel management software and excellent communication skills are essential. This role requires the ability to lead a team effectively in a remote environment and maintain high standards of service delivery.
Key Responsibilities:
This is a fully remote position, allowing for flexible working arrangements. Our client is committed to providing unparalleled guest experiences and fostering a supportive team environment, even in a distributed setting. While the role is remote, its conceptual location is within the scope of operations in Hidd, Muharraq, BH . If you are a natural leader with a dedication to hospitality excellence and a knack for problem-solving, we encourage you to apply. Join a company that values service, professionalism, and its remote team members.
Key Responsibilities:
- Oversee all front desk operations, including check-in, check-out, and guest services.
- Manage and train front desk staff, ensuring high levels of professionalism and customer service.
- Handle guest inquiries, requests, and complaints promptly and efficiently.
- Implement and maintain service standards to ensure guest satisfaction.
- Manage reservation systems and ensure accurate room inventory.
- Develop and implement effective front office policies and procedures.
- Monitor and manage front office budgets and staffing levels.
- Ensure the front office area is well-maintained and presents a professional image.
- Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences.
- Generate reports on front office performance, occupancy rates, and guest feedback.
- Stay updated on industry best practices and emerging trends in hospitality management.
- Ensure compliance with all hotel policies and safety regulations.
This is a fully remote position, allowing for flexible working arrangements. Our client is committed to providing unparalleled guest experiences and fostering a supportive team environment, even in a distributed setting. While the role is remote, its conceptual location is within the scope of operations in Hidd, Muharraq, BH . If you are a natural leader with a dedication to hospitality excellence and a knack for problem-solving, we encourage you to apply. Join a company that values service, professionalism, and its remote team members.
This advertiser has chosen not to accept applicants from your region.
4
Front Office Manager
105 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a prominent establishment in the hospitality sector, is seeking a dynamic and customer-focused Front Office Manager to lead their guest services team in Hamad Town, Northern, BH . This role is pivotal in ensuring an exceptional guest experience from arrival to departure. The Front Office Manager will be responsible for overseeing daily front desk operations, managing staff performance, implementing service standards, and handling guest inquiries and issues with professionalism and efficiency. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of hotel operations and customer service best practices. This position requires a proactive approach to problem-solving and a commitment to maintaining the highest standards of service excellence.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate the activities of the front desk staff, including receptionists, bell staff, and concierges.
- Ensure efficient check-in and check-out processes, optimizing guest satisfaction.
- Train, mentor, and motivate front office personnel to deliver outstanding service.
- Develop and implement operational policies and procedures for the front office department.
- Manage guest relations, addressing complaints and resolving issues promptly and effectively.
- Oversee room inventory and manage reservations to maximize occupancy and revenue.
- Collaborate with other hotel departments (e.g., Housekeeping, F&B, Sales) to ensure seamless guest service.
- Monitor and analyze front office performance metrics, identifying areas for improvement.
- Ensure the front desk area is well-maintained, presentable, and equipped with necessary supplies.
- Implement and adhere to all hotel standards, policies, and procedures, including safety and security protocols.
- Proven experience as a Front Office Manager or in a similar supervisory role within the hospitality industry.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Excellent leadership, interpersonal, and communication skills.
- Strong organizational and problem-solving abilities.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Knowledge of hotel operations, service standards, and guest relations management.
- Ability to remain calm and professional under pressure.
- Flexibility to work varied shifts, including weekends and holidays.
- A passion for delivering exceptional customer service.
- Fluency in English and Arabic is a strong asset.
This advertiser has chosen not to accept applicants from your region.
5
Senior Front Office Manager
1042 Galali
BHD25 Hourly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Front Office Manager to oversee the operations of a premier hospitality establishment in the vibrant city of Sanad, Capital, BH . This pivotal role demands exceptional leadership, meticulous attention to detail, and a passion for delivering unparalleled guest experiences. You will be responsible for managing all front desk operations, ensuring seamless check-in and check-out processes, coordinating with various hotel departments, and leading a team of front desk professionals to achieve the highest standards of service excellence. Your duties will include staff scheduling, training, performance management, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will possess a proven track record in front office management, a comprehensive understanding of hotel operations, and strong communication and interpersonal skills. You should be adept at problem-solving, thrive in a fast-paced environment, and be committed to maintaining a positive and welcoming atmosphere for all guests. This role requires a proactive individual who can anticipate guest needs and exceed expectations. Proficiency in property management systems (PMS) and standard office software is essential. Experience in luxury hospitality is highly desirable. You will be instrumental in shaping the first impression of our esteemed guests, ensuring their stay is memorable and enjoyable. Your ability to manage diverse teams and foster a collaborative work environment will be key to success. We are looking for a motivated and results-oriented individual to drive guest satisfaction and operational efficiency in this key role. The successful candidate will demonstrate strong organizational skills and the ability to multitask effectively. This is an exciting opportunity to join a leading hospitality group and contribute to its continued success. Come and be a part of our distinguished team, where excellence is a standard and guest satisfaction is paramount.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Front Office Manager
701 Al Muharraq
BHD25 Hourly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in the vibrant city of Sitra, Capital, BH , is seeking an experienced and dynamic Senior Front Office Manager to lead our guest services team. This is a critical role responsible for ensuring an exceptional guest experience from arrival to departure. The ideal candidate will possess a refined understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Oversee daily front office operations, including check-in/check-out, concierge services, reservations, and guest relations.
- Manage, train, and mentor a team of front desk agents, bell staff, and concierge personnel, fostering a culture of excellence and continuous improvement.
- Implement and maintain high service standards, ensuring all guest interactions are professional, courteous, and efficient.
- Handle guest complaints and service recovery issues promptly and effectively, turning potentially negative situations into positive experiences.
- Develop and manage departmental budgets, controlling costs while optimizing revenue opportunities.
- Collaborate with other hotel departments, such as Housekeeping, Food & Beverage, and Sales, to ensure seamless guest service delivery.
- Monitor and analyze guest feedback and operational metrics to identify areas for enhancement and implement strategic improvements.
- Ensure compliance with all hotel policies, procedures, and relevant health and safety regulations.
- Maintain accurate records and reports related to front office operations and financial performance.
- Stay abreast of industry trends and best practices in hospitality management.
- Participate in the recruitment and selection process for front office staff.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage inventory of front office supplies and ensure efficient resource allocation.
- Act as a point of contact for VIP guests, ensuring their needs are anticipated and met with personalized service.
- Minimum of 5 years of progressive experience in front office management within a luxury hotel environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Proven leadership and team management skills with a strong ability to motivate and inspire staff.
- Excellent interpersonal and communication skills, both written and verbal, with fluency in English. Knowledge of Arabic is a plus.
- Proficiency in property management systems (PMS) and standard office software.
- Strong financial acumen and experience with budget management.
- Exceptional problem-solving abilities and decision-making skills under pressure.
- A polished and professional appearance, embodying the brand's commitment to excellence.
- Passion for delivering outstanding customer service and creating memorable guest experiences.
- Flexibility to work varying shifts, including weekends and holidays, as required by the business.
This advertiser has chosen not to accept applicants from your region.
7
Senior Front Office Manager
24001 Al Malikiyah, Northern
BHD35000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Front Office Manager to oversee operations at their flagship hotel located in the vibrant heart of Hidd, Muharraq, BH . This role is critical to ensuring exceptional guest experiences and maintaining the highest standards of service delivery. The successful candidate will be responsible for managing the front desk team, implementing and enforcing hotel policies, and optimizing front office operations for efficiency and guest satisfaction. Key responsibilities include staff training and development, scheduling, managing guest relations and resolving complex issues, overseeing room inventory and rates, and collaborating with other hotel departments to ensure seamless service. We are looking for an individual with a proven track record in hotel management, excellent leadership skills, and a passion for hospitality. The ideal candidate will possess strong communication abilities, a keen eye for detail, and the ability to work under pressure in a fast-paced environment. A degree in Hospitality Management or a related field is preferred, along with at least 5 years of progressive experience in front office operations. You will be instrumental in driving guest loyalty programs and ensuring the hotel's reputation for excellence. This is a unique opportunity to join a growing brand and make a significant impact on guest satisfaction and operational success within a key location. The role demands a proactive approach to problem-solving and a commitment to continuous improvement in all aspects of front desk operations.
This advertiser has chosen not to accept applicants from your region.
8
Boutique Hotel Front Office Manager
2015 Tubli
BHD50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a highly-rated boutique hotel known for its exceptional guest service, is looking for a charismatic and experienced Front Office Manager to oversee all aspects of the guest reception and front desk operations. Located in the vibrant **A'ali, Northern, BH** area, this role is integral to ensuring a seamless and memorable guest experience from check-in to check-out. You will lead a dedicated team, manage daily operations, and implement strategies to enhance guest satisfaction and operational efficiency. This is a fantastic opportunity to join a prestigious establishment and shape the guest journey.
Responsibilities:
Qualifications:
This position offers a competitive salary, benefits, and the opportunity to grow within a renowned hospitality brand. This role is primarily on-site with occasional hybrid flexibility for administrative tasks.
Responsibilities:
- Supervise and lead the front desk team, including receptionists and concierge staff, fostering a positive and professional work environment.
- Manage daily hotel operations, ensuring smooth check-ins, check-outs, and room assignments.
- Handle guest inquiries, requests, and complaints promptly and efficiently, going above and beyond to ensure satisfaction.
- Develop and implement service standards and standard operating procedures for the front office department.
- Train and mentor front desk staff on service excellence, operational procedures, and hotel policies.
- Monitor and manage room inventory and rates to maximize occupancy and revenue.
- Collaborate with other departments, such as housekeeping, maintenance, and F&B, to ensure seamless guest service.
- Oversee the management of the hotel's reservation system and ensure data accuracy.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Contribute to the development and implementation of marketing and sales initiatives to attract and retain guests.
Qualifications:
- Proven experience as a Front Office Manager or Assistant Front Office Manager in a reputable hotel.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal abilities.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Knowledge of hotel operations, revenue management, and sales principles.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- Excellent communication and organizational skills.
- A passion for hospitality and creating memorable guest experiences.
- Degree in Hospitality Management or a related field is preferred.
This position offers a competitive salary, benefits, and the opportunity to grow within a renowned hospitality brand. This role is primarily on-site with occasional hybrid flexibility for administrative tasks.
This advertiser has chosen not to accept applicants from your region.
9