296 Front Office Manager jobs in Bahrain
Front Office Manager
Posted today
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Position Summary:
The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property's service standards and policies.
Key Responsibilities:Guest Service & Operations
- Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).
- Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.
- Anticipate guest needs and resolve any issues or complaints promptly and professionally.
- Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.
- Coordinate with other departments (Housekeeping, Maintenance, F&B, etc.) to ensure seamless guest experiences.
- Oversee VIP arrivals, departures, and special arrangements.
Team Management
- Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.
- Motivate the team to achieve departmental goals and maintain a positive, professional work environment.
- Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.
Financial & Administrative Responsibilities
- Manage the Front Office budget, ensuring cost control and optimal resource allocation.
- Oversee room revenue, occupancy reports, and night audit operations.
- Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.
- Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.
Policies & Standards
- Implement and enforce hotel policies, procedures, and brand standards across all front office functions.
- Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.
- Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.
- Handle lost and found procedures in compliance with hotel policy
Job Type: Full-time
Front Office Manager
Posted today
Job Viewed
Job Description
We are currently looking for young, Energetic, Dynamic & experienced candidate to join the Front Office Department.
Main responsibilities:
· Consistently offer professional, friendly and engaging service
· Customer Satisfaction (Guest Feedback, Social Media Review).
· Showing Initiative, Problem Solving, Staff Training, Team Leading.
· Assist guests regarding hotel facilities in an informative and helpful way
· Respond to each Guest who approaches the Reception Desk
· Drive rate through up-selling room brands
· Follow department policies, procedures and service standards
· Manages and motivates the Front Office team in order to provide a high standard of service for customers.
· Financial Performance (Up selling, Room Revenue, Operation Auditing).
· Welcomes guests and fosters customer loyalty through his/her friendly manner.
· Develops high quality relationships with guests throughout their stay.
· Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
· Provide high level of customer service and maintain a high profile in the day to day front office operations.
· Ensure that personalized service is offered to each and every guest.
· Prepare monthly and daily revenue report and circulate to all HOD's.
· Prepare Room revenue and occupancy forecast take action on rate strategies.
· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Have a good knowledge of all systems and standard operating procedures of front office.
· Ensures that guest documentation and information is available and up-to-date.
· Follow all safety policies
· Other duties as assigned
Qualifications:
· Proficiency in English and Arabic(verbal and written), additional language an asset
· Previous customer related experience preferred
· Previous Opera experience required
· Computer literate in Microsoft Window applications an asset
· Must possess a professional presentation
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to work well under pressure in a fast paced environment
· Ability to work cohesively with fellow colleagues as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
Requirements:
· Only Hotel Experience preferred
· Nature and length of previous experience: 5-10 years of experience in similar field
· University Qualifications: Bachelor's degree
· Specialist knowledge: Proficiency in MS office
· Language Fluency: English and Arabic
· Current Location: Bahrain
Job Types: Full-time, Contract, Permanent
Pay: BD BD per month
Application Question(s):
- Nationality?
- If hired when can you join?
- Have you used OPERA system kindly describe with hotel?
- Gender?
- Current Location?
- Current Salary?
- Which Hotel have you worked?
- Are you in Bahrain?
Education:
- Diploma (Preferred)
Experience:
- Hotel: 5 years (Preferred)
- Asst. Front Office Manager: 5 years (Preferred)
- OPERA: 5 years (Preferred)
Language:
- English (Preferred)
- Arabic (Preferred)
Front Office Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Supervise daily front desk operations, ensuring efficiency and guest satisfaction.
- Manage and train front office staff, providing ongoing coaching and development.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure accurate reservation management and room allocation.
- Develop and implement front office procedures to enhance guest service.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and manage front office budget and expenses.
- Maintain the highest standards of service excellence and operational efficiency.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field; an associate's degree with significant experience will be considered.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, etc.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and decision-making capabilities.
- A passion for customer service and delivering exceptional guest experiences.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of local tourism trends and competitor offerings is an advantage.
Front Office Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Manage all daily operations of the front desk and guest services.
- Supervise, train, and mentor front office staff.
- Ensure all guests receive prompt, professional, and courteous service.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints effectively.
- Manage reservation systems and ensure optimal room occupancy.
- Develop and implement front office policies and procedures.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Monitor and manage front office performance metrics.
- Maintain a high standard of guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience with Property Management Systems (PMS).
- Strong knowledge of hospitality best practices and customer service standards.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage a team and foster a positive work environment.
- Proficiency in problem-solving and conflict resolution.
- Strong organizational and time management skills.
- Fluency in English is required; additional languages are a plus.
- A passion for the hospitality industry and guest satisfaction.
Front Office Manager
Posted 1 day ago
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Job Description
Front Office Manager
Posted 2 days ago
Job Viewed
Job Description
- Manage and oversee all front desk operations, ensuring efficient and courteous service.
- Supervise, train, and motivate front desk staff to deliver exceptional guest experiences.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Implement and enforce hotel policies and procedures to maintain service standards.
- Manage reservation systems, ensuring accuracy and optimal room allocation.
- Coordinate with other hotel departments (e.g., Housekeeping, Maintenance) to address guest needs.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Ensure the security and accuracy of all financial transactions at the front desk.
- Maintain a professional and welcoming appearance of the front desk area.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven ability to provide outstanding customer service and handle challenging situations.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of reservation management and yield management principles.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A professional appearance and demeanor.
- Experience in the Bahraini hospitality sector is an advantage.
Front Office Manager
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and supervise all front office operations, including check-in, check-out, guest services, and concierge.
- Lead, train, motivate, and manage the front desk team to ensure high service standards.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Ensure efficient room allocation and manage room inventory to maximize occupancy.
- Develop and implement front office policies and procedures.
- Monitor and control front office budget and expenses.
- Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experience.
- Oversee the implementation of revenue management strategies for room rates and availability.
- Maintain high standards of guest satisfaction and loyalty.
- Ensure compliance with all hotel policies, safety, and security procedures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and property management systems (PMS).
- Knowledge of revenue management principles and yield strategies.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Commitment to delivering exceptional guest service.
- Proficiency in relevant software applications.
- A professional and polished appearance.
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Front Office Manager
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee daily front office operations, including check-in, check-out, reservations, and guest services.
- Lead, train, and motivate a team of front desk agents to deliver outstanding service.
- Ensure all guest interactions are handled professionally, courteously, and efficiently.
- Manage guest complaints and service recovery situations effectively, aiming for maximum guest satisfaction.
- Develop and implement front office policies and procedures to enhance operational efficiency.
- Monitor and manage room inventory, rates, and availability to maximize occupancy and revenue.
- Generate and analyze front office reports, identifying trends and areas for improvement.
- Collaborate with other hotel departments (Housekeeping, F&B, Sales) to ensure seamless guest experience.
- Maintain high standards of presentation and cleanliness in the lobby and front desk areas.
- Handle cash, credit card transactions, and balance the daily ledger.
- Ensure compliance with all hotel policies and safety regulations.
- Conduct regular staff meetings and performance reviews.
- Implement and oversee training programs for new and existing front desk staff.
- Act as a brand ambassador, embodying the hotel's values and service standards.
- Respond to guest inquiries and requests via phone, email, and in person.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory or management role.
- Proven ability to lead and manage a team effectively.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Knowledge of hotel operations and revenue management principles.
- Excellent communication and organizational skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.
- Fluency in English; knowledge of other languages is a plus.
This exciting role is based in **Hamad Town, Northern, BH**, offering a competitive salary and the opportunity to advance within the hospitality industry.
Front Office Manager
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Supervise and manage the daily operations of the front desk, including check-in/check-out, guest inquiries, and reservations.
- Lead, train, and motivate the front desk team to ensure excellent customer service standards.
- Develop and implement service standards and protocols for the front office.
- Handle guest complaints and resolve issues promptly and professionally.
- Manage room inventory, rates, and availability in coordination with the sales and revenue management departments.
- Oversee billing and payment processes, ensuring accuracy and efficiency.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain the appearance and ambiance of the lobby and front desk area.
- Prepare daily reports and analyze front office performance metrics.
- Contribute to the development of strategic plans for guest services and operational improvements.
Qualifications:
- Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role within the hospitality industry.
- Strong knowledge of hotel management systems (PMS) and reservation software.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to handle stressful situations and resolve guest issues effectively.
- Proficiency in customer service techniques and complaint resolution.
- Ability to manage a team, delegate tasks, and foster a positive work environment.
- Flexibility to work various shifts, including evenings and weekends, as required by the hybrid model.
- A degree in Hospitality Management or a related field is preferred.
- Fluency in English and Arabic is highly advantageous.
Front Office Manager
Posted 24 days ago
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Job Description
Key Responsibilities:
- Manage the day-to-day operations of the front desk, including check-in/check-out, reservations, and guest inquiries.
- Lead, train, and motivate a team of front desk agents and concierge staff to ensure high standards of service.
- Develop and implement front office policies and procedures to enhance guest experience and operational efficiency.
- Monitor and manage guest feedback, addressing concerns promptly and professionally to ensure guest satisfaction.
- Oversee the scheduling of front office staff, ensuring adequate coverage at all times.
- Manage room inventory and work closely with the housekeeping and maintenance departments to ensure rooms are ready for arrival.
- Handle guest complaints and service recovery issues with professionalism and efficiency.
- Generate reports on front office operations, occupancy rates, and revenue performance.
- Ensure the smooth operation of the front desk systems and technology.
- Collaborate with other hotel departments, such as Sales, Marketing, and Food & Beverage, to create a seamless guest experience.
- Maintain a high level of product knowledge regarding hotel facilities and services.
- Uphold the hotel's brand standards and service philosophy at all times.
- Minimum of 3-5 years of experience in front office operations within the hospitality industry, with at least 2 years in a supervisory or managerial role.
- Proven ability to lead and motivate a team.
- Excellent customer service and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in hotel property management systems (PMS) and reservation software.
- Knowledge of budgeting and financial reporting for front office operations.
- Excellent communication skills in English; proficiency in other languages is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A professional and polished demeanor.
- Understanding of hybrid work environments and the ability to balance on-site and remote tasks effectively.