1 116 Front Office Manager jobs in Bahrain
Front Office Manager
105 Saar, Northern
BHD45000 Annually
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Job Description
Our client, a prestigious hotel located in the heart of Saar, Northern, BH , is seeking an experienced and charismatic Front Office Manager to lead our front desk operations. This role requires a passionate individual dedicated to providing exceptional guest experiences and ensuring the smooth, efficient running of the front office. You will be responsible for managing the front desk team, overseeing guest services, and maintaining high standards of hospitality.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the success of our esteemed hotel.
Key Responsibilities:
- Supervise and train front desk staff, including receptionists, concierges, and bell staff, ensuring professional and courteous service.
- Manage daily front office operations, including check-ins, check-outs, reservations, and guest inquiries.
- Ensure all guest requests and complaints are handled promptly, professionally, and to the guest's satisfaction.
- Develop and implement standard operating procedures (SOPs) for the front office department.
- Monitor and manage front desk staffing levels, creating efficient schedules and managing labor costs.
- Maintain a high standard of product knowledge, including hotel services, amenities, and local attractions.
- Oversee the management of guest records and ensure data accuracy and confidentiality.
- Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest service delivery.
- Implement and monitor quality assurance programs to enhance guest satisfaction.
- Manage the front desk budget and control expenses effectively.
- Handle cash and credit card transactions accurately and securely.
- Generate daily reports on occupancy, arrivals, departures, and revenue.
- Resolve escalated guest issues and service recovery situations.
- Maintain the ambiance and cleanliness of the front desk area.
- Conduct regular team meetings to communicate goals, updates, and performance feedback.
- Assist in the recruitment and selection of front office personnel.
- Ensure compliance with all hotel policies and procedures.
Qualifications:
- High school diploma or equivalent; degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven ability to lead and motivate a diverse team.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time-management abilities.
- Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of budgeting, forecasting, and staff scheduling.
- Ability to handle stressful situations and remain calm and professional.
- A genuine passion for hospitality and creating memorable guest experiences.
- Flexibility to work various shifts, including weekends and holidays.
- Fluency in English and Arabic is advantageous.
This is an excellent opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the success of our esteemed hotel.
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0
Front Office Manager
2300 Askar, Southern
BHD30000 Annually
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Our client, a prestigious hotel, is seeking an experienced and customer-focused Front Office Manager to lead their front desk operations in **Tubli, Capital, BH**. This critical role involves overseeing all aspects of guest services at the front desk, ensuring an exceptional and seamless guest experience from check-in to check-out. The Front Office Manager will be responsible for managing and motivating the front desk team, including receptionists and concierge staff, to deliver outstanding service. Key duties include developing and implementing efficient front desk procedures, managing room inventory, and ensuring accurate billing and payments. You will handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of hotel operations and reservation systems. We are looking for an individual with a passion for hospitality and a commitment to maintaining the highest standards of service excellence. You will be responsible for training new staff, conducting performance reviews, and fostering a positive work environment. This role requires meticulous attention to detail, organizational prowess, and the ability to remain calm and efficient under pressure. Your contribution will be vital in enhancing the hotel's reputation and ensuring repeat business. This is an excellent opportunity for a dedicated hospitality professional to advance their career.
Qualifications:
Qualifications:
- Proven experience as a Front Office Manager or in a similar senior guest services role within the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, front desk procedures, and reservation systems (e.g., Opera, Fidelio).
- Strong problem-solving and decision-making abilities.
- Ability to manage and motivate a team effectively.
- Proficiency in Microsoft Office Suite.
- Excellent customer service orientation and a passion for hospitality.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- High school diploma required; a degree in Hospitality Management or a related field is preferred.
- Fluency in English is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Front Office Manager
2016 Southern, Southern
BHD30000 Annually
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Our client, a prestigious hotel located in **Nuwaidrat, Southern, BH**, is actively searching for an experienced and charismatic Front Office Manager to oversee all aspects of guest reception and front desk operations. This pivotal role is crucial in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing a team of receptionists and concierge staff, including recruitment, training, scheduling, and performance evaluation, ensuring the highest standards of service excellence are consistently met. Key duties include managing reservations, coordinating check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and implementing strategies to enhance guest satisfaction and loyalty. You will also be tasked with overseeing billing and cash handling procedures, maintaining the accuracy and integrity of all financial transactions at the front desk. Proactive problem-solving and the ability to anticipate guest needs are paramount. This role requires exceptional leadership, interpersonal, and communication skills, with a strong command of both written and spoken English. A minimum of 3-4 years of progressive experience in hotel front office management or a supervisory role within the hospitality industry is essential. Knowledge of Property Management Systems (PMS) such as Opera or similar is a must. The ideal candidate will possess a passion for delivering personalized service, a keen eye for detail, and the ability to remain calm and composed under pressure. Familiarity with the local market and understanding of luxury hospitality trends would be advantageous. This position offers a competitive remuneration package, including accommodation and benefits, and provides a fantastic opportunity to advance your career in the vibrant hospitality sector of Bahrain.
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2
Front Office Manager
10600 Seef, Capital
BHD70000 Annually
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Job Description
Our client, a luxury hotel property, is seeking an experienced and charismatic Front Office Manager to lead their guest services team in **Seef, Capital, BH**. This key role is responsible for ensuring exceptional guest experiences from arrival to departure, managing front desk operations, and leading a team of receptionists and concierges to deliver outstanding service. The Front Office Manager will oversee check-in and check-out processes, handle guest inquiries and complaints with professionalism and efficiency, and ensure all guest requests are met promptly. Responsibilities include managing room inventory, rates, and availability, coordinating with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest stays, and implementing service standards and training programs for front office staff. You will also be involved in budgeting, forecasting, and performance analysis for the front office department. The ideal candidate possesses strong leadership, interpersonal, and problem-solving skills, with a passion for hospitality and a commitment to guest satisfaction. Proven experience in luxury hotel front office management is essential. Proficiency in hotel property management systems (PMS) and standard office software is required. A minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role, is necessary. A degree in Hospitality Management or a related field is preferred. Excellent communication skills in both English and Arabic are advantageous. This is a fantastic opportunity to make a significant impact on guest satisfaction and career progression within the prestigious hospitality industry. Join us and be at the forefront of delivering world-class guest service.
Key Responsibilities:
Key Responsibilities:
- Oversee all front office operations and staff.
- Ensure exceptional guest service and satisfaction.
- Manage check-in/check-out processes and guest requests.
- Coordinate with other hotel departments.
- Train and develop front office team.
- Manage room inventory and rates.
- Handle guest feedback and resolve issues.
- 5+ years of experience in hotel front office operations.
- 2+ years in a supervisory or management role.
- Experience with hotel PMS systems.
- Strong leadership and customer service skills.
- Excellent communication and problem-solving abilities.
- Degree in Hospitality Management preferred.
- Knowledge of hospitality best practices.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Front Office Manager
241 Bilad Al Qadeem, Capital
BHD60000 Annually
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Our client, a premier hospitality establishment, is seeking an experienced and dynamic Front Office Manager to lead their guest services team in Sitra, Capital, BH . This crucial role is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and maintaining the highest standards of service excellence. You will manage the reception, concierge, and bell desk operations, supervise front office staff, handle guest inquiries and complaints, and implement strategies to maximize occupancy and revenue. The ideal candidate will possess a strong background in hotel management, outstanding leadership qualities, and a passion for delivering superior customer service. You will be instrumental in creating a welcoming atmosphere and ensuring that every guest's stay is memorable and enjoyable. This position requires your presence on-site to manage daily operations effectively.
Key Responsibilities:
Key Responsibilities:
- Oversee all front office operations, including check-in, check-out, reservations, and guest services.
- Lead, train, and motivate front desk staff to ensure excellent customer service delivery.
- Manage guest relations, addressing and resolving any issues or complaints promptly and professionally.
- Implement and maintain high standards of service quality and operational efficiency.
- Optimize room occupancy and revenue through effective yield management and upselling strategies.
- Ensure the accuracy of guest billing and financial transactions.
- Develop and update front office procedures and policies as needed.
- Collaborate with other hotel departments (Housekeeping, F&B, Sales) to ensure seamless guest experiences.
- Monitor front office performance, analyzing data and implementing improvements.
- Maintain a professional and welcoming atmosphere at the front desk.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven track record of delivering exceptional guest service.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of budgeting and revenue management principles.
- A professional appearance and demeanor.
- Fluency in English is required; knowledge of additional languages is an asset.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Front Office Manager
00111 Manama, Capital
BHD50000 Annually
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Job Description
Our client, a leading luxury hotel located in the heart of Manama, Capital, BH , is searching for a dynamic and guest-focused Front Office Manager. This key position is responsible for ensuring the smooth and efficient operation of the hotel's front desk, concierge, and bell desk services, providing an exceptional first and last impression for all guests. You will lead and inspire a diverse team of front desk professionals, driving high standards of customer service, operational efficiency, and team performance. Key responsibilities include managing reservations, check-in/check-out processes, handling guest inquiries and complaints with professionalism and promptness, and overseeing guest relations to ensure maximum guest satisfaction. The ideal candidate will possess a proven track record of at least 5 years in front office management within the hospitality sector, preferably in a 4 or 5-star hotel environment. Strong leadership abilities, excellent communication and interpersonal skills, and a passion for delivering outstanding guest service are essential. Proficiency in hotel management systems (PMS) is a must. A Bachelor's degree in Hospitality Management or a related field is highly desirable. You should be adept at problem-solving, able to think on your feet, and committed to creating a welcoming and memorable experience for every guest. This is a significant opportunity to make a tangible impact on guest satisfaction and contribute to the reputation of a premier hotel.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Front Office Manager
45678 Hamala, Northern
BHD55000 Annually
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Our client, a prestigious hotel in Sanad, Capital, is seeking an experienced and charismatic Hotel Front Office Manager to lead their front desk operations.
Responsibilities:
Qualifications:
Become a key leader in hospitality at a prime location in Sanad, Capital, BH .
Responsibilities:
- Oversee all aspects of front desk operations, including check-in, check-out, reservations, and guest services.
- Ensure a high standard of guest service is maintained at all times, creating memorable experiences for guests.
- Manage and train a team of front desk agents, bell staff, and concierges, fostering a positive and productive work environment.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Develop and implement operational procedures and service standards for the front office department.
- Manage room inventory, room assignments, and occupancy levels to maximize revenue.
- Oversee the daily balancing of cash and credit card transactions at the front desk.
- Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
- Implement and monitor hotel policies and procedures to ensure compliance.
- Conduct regular performance reviews and provide constructive feedback to front office staff.
- Develop and manage the front office department's budget, controlling costs and optimizing profitability.
- Ensure the front desk area is well-maintained, organized, and presentable.
- Handle emergency situations and security issues with professionalism and efficiency.
- Utilize the Property Management System (PMS) effectively for all guest interactions and reporting.
- Analyze guest feedback and operational reports to identify areas for improvement.
- Develop training programs for new and existing staff to enhance service skills and product knowledge.
- Maintain a high level of professionalism and approachability at all times.
- Stay updated on industry trends and best practices in hotel management.
- Lead by example in upholding the hotel's brand standards and values.
- Plan and execute guest recognition programs and loyalty initiatives.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proven experience with Property Management Systems (PMS).
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Customer-focused with a passion for providing exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of hotel operations and industry best practices.
- Professional appearance and demeanor.
- Proficiency in multiple languages is a plus.
Become a key leader in hospitality at a prime location in Sanad, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Front Office Manager
217 BH Northern, Northern
BHD55000 Annually
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Job Description
Our client, a luxurious boutique hotel, is looking for an experienced and service-oriented Hotel Front Office Manager to lead their front desk operations in Shakhura, Northern, BH . This role is pivotal in ensuring guests receive exceptional service from arrival to departure, creating memorable experiences and fostering guest loyalty. You will be responsible for overseeing all front office operations, including check-in/check-out, reservations, concierge services, and guest relations.
Key responsibilities include managing and training the front desk team, ensuring they adhere to service standards and hotel policies. You will handle guest inquiries, concerns, and complaints efficiently and professionally, striving for first-contact resolution. Developing and implementing standard operating procedures to enhance efficiency and guest satisfaction is crucial. You will also manage room inventory, rates, and availability, collaborating with the sales and marketing teams to maximize occupancy and revenue. Budget management and operational cost control for the front office department are also key duties. The ideal candidate will have a strong understanding of hotel operations, excellent leadership and interpersonal skills, and a passion for customer service. Proficiency in Property Management Systems (PMS) is essential. This is an excellent opportunity to lead a dedicated team in a beautiful setting, contributing directly to the success and reputation of a prestigious hotel, and advancing your career in the hospitality industry.
Qualifications:
Key responsibilities include managing and training the front desk team, ensuring they adhere to service standards and hotel policies. You will handle guest inquiries, concerns, and complaints efficiently and professionally, striving for first-contact resolution. Developing and implementing standard operating procedures to enhance efficiency and guest satisfaction is crucial. You will also manage room inventory, rates, and availability, collaborating with the sales and marketing teams to maximize occupancy and revenue. Budget management and operational cost control for the front office department are also key duties. The ideal candidate will have a strong understanding of hotel operations, excellent leadership and interpersonal skills, and a passion for customer service. Proficiency in Property Management Systems (PMS) is essential. This is an excellent opportunity to lead a dedicated team in a beautiful setting, contributing directly to the success and reputation of a prestigious hotel, and advancing your career in the hospitality industry.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
- Proficiency in Property Management Systems (PMS) and hotel reservation software.
- Strong knowledge of front office procedures and guest service standards.
- Excellent leadership, communication, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Customer-focused with a passion for providing outstanding service.
- Fluency in English; knowledge of other languages is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Front Office Manager
1004 Manama, Capital
BHD4500 Annually
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Job Description
Join a renowned luxury hotel in **Manama, Capital, BH** as a Hotel Front Office Manager! We are looking for a dynamic and service-oriented professional to lead our front desk operations and ensure an exceptional guest experience.
The Front Office Manager will be responsible for overseeing all aspects of the front desk, including check-in/check-out, guest services, reservations, and concierge. You will manage and train a team of front desk agents, ensuring they provide courteous, efficient, and professional service. This role requires excellent leadership skills, strong communication abilities, and a passion for hospitality. You will be the primary point of contact for guest inquiries and feedback, aiming to resolve issues promptly and maintain high levels of guest satisfaction. The ideal candidate understands the nuances of luxury hospitality and is dedicated to upholding the hotel's reputation.
Key Responsibilities:
Qualifications:
The Front Office Manager will be responsible for overseeing all aspects of the front desk, including check-in/check-out, guest services, reservations, and concierge. You will manage and train a team of front desk agents, ensuring they provide courteous, efficient, and professional service. This role requires excellent leadership skills, strong communication abilities, and a passion for hospitality. You will be the primary point of contact for guest inquiries and feedback, aiming to resolve issues promptly and maintain high levels of guest satisfaction. The ideal candidate understands the nuances of luxury hospitality and is dedicated to upholding the hotel's reputation.
Key Responsibilities:
- Manage the daily operations of the front desk, ensuring smooth check-in and check-out processes.
- Supervise, train, and motivate the front office team to deliver outstanding guest service.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Ensure all guests receive a warm and personalized welcome and departure experience.
- Manage room inventory, rates, and availability to maximize occupancy and revenue.
- Oversee the reservations and concierge departments, ensuring efficient service delivery.
- Implement and maintain high standards of service quality and guest satisfaction.
- Develop and manage the front office budget, controlling expenses and optimizing profitability.
- Liaise with other hotel departments to ensure seamless guest experiences.
- Monitor guest feedback and take appropriate action to address concerns and improve services.
- Prepare daily reports and performance analyses for management.
- Ensure the front desk area is well-organized, presentable, and equipped with necessary supplies.
- Assist with staffing, scheduling, and training for the front office team.
- Adhere to all hotel policies and procedures, including safety and security protocols.
- Contribute to marketing efforts by promoting hotel services and amenities.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
- Proven experience in luxury hotels or resorts.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (e.g., PMS systems).
- Knowledge of reservation systems and GDS.
- Excellent problem-solving and decision-making skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English is essential; knowledge of additional languages is a plus.
- Professional appearance and demeanor.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Front Office Manager
901 BH Bilad Al Qadeem, Capital
BHD55000 Annually
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Job Description
Our client, a luxurious and highly-rated hotel situated in **Sitra, Capital**, Bahrain, is looking for a professional and guest-focused Hotel Front Office Manager.
This key role involves overseeing all aspects of the front office operations, ensuring seamless check-in and check-out experiences, and maintaining the highest standards of guest service. The Front Office Manager will lead a team of front desk agents, concierge staff, and bell staff to create memorable stays for every guest.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field. A minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role, is required.
Strong leadership, communication, and problem-solving skills are essential. Candidates must have excellent customer service skills and a passion for the hospitality industry. Proficiency in Property Management Systems (PMS) such as Opera is mandatory. Knowledge of revenue management principles and experience in handling international guests are highly advantageous. Fluency in English is required, and proficiency in other languages would be a distinct advantage. A professional appearance and demeanor are expected.
This key role involves overseeing all aspects of the front office operations, ensuring seamless check-in and check-out experiences, and maintaining the highest standards of guest service. The Front Office Manager will lead a team of front desk agents, concierge staff, and bell staff to create memorable stays for every guest.
Key responsibilities include:
- Managing daily front office operations, including check-in, check-out, reservations, and guest inquiries.
- Leading, training, and motivating the front office team to deliver exceptional guest service.
- Ensuring all guest requests and complaints are handled promptly and professionally.
- Implementing and maintaining hotel service standards and procedures.
- Managing room inventory and ensuring accurate occupancy forecasts.
- Overseeing the billing and credit procedures, ensuring accuracy and compliance.
- Developing and managing the front office budget, including labor costs and supplies.
- Collaborating with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest satisfaction.
- Implementing up-selling and cross-selling strategies to maximize revenue.
- Conducting regular staff meetings and performance evaluations.
- Ensuring the front desk area is always presentable and well-maintained.
- Responding to online reviews and managing the hotel's online reputation.
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field. A minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role, is required.
Strong leadership, communication, and problem-solving skills are essential. Candidates must have excellent customer service skills and a passion for the hospitality industry. Proficiency in Property Management Systems (PMS) such as Opera is mandatory. Knowledge of revenue management principles and experience in handling international guests are highly advantageous. Fluency in English is required, and proficiency in other languages would be a distinct advantage. A professional appearance and demeanor are expected.
This advertiser has chosen not to accept applicants from your region.
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