13 Generation Z Service Operation Center Soc Trainee jobs in Manama

Division: Technology

Location: (Insert Location)

Closing Date: 01-Aug-2025

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

To ensure the overall health of the network and the soundness of offered services by actively monitoring all network elements, handling incidents, compiling statistics and reports, and acting as the first line of technical support for all network-related issues and customer complaints.

1. Monitor alarms and handle incidents, ensuring proper incident reporting.
2. Handle customer complaints, including reassigning, troubleshooting, and resolution.
3. Verify and report on business and technical statistics.
4. Perform test procedures, analyze results, and isolate service problems.
5. Assist skilled teams in restoring services whenever possible.
6. Create and follow up on trouble tickets with OLOs, interconnect partners, and international carriers.
7. Conduct preventive maintenance, including regular checks and backups.
8. Develop new processes to address gaps and coordinate between departments.
9. Conduct awareness workshops on change processes and compliance.
10. Manage change control processes, ensuring integrity and proper closure of change activities.
11. Maintain a history log of all events.
12. Perform other related duties as assigned.

• Effective communication skills, including active listening and sharing relevant information.
• Ability to accurately identify customer requirements and proactively ensure customer satisfaction.
• Teamwork and cooperation skills to work towards mutually beneficial solutions.
• Emotional intelligence to recognize and manage one's own feelings and those of others.
• Willingness and ability to learn and stay updated with new technologies and systems.

Bachelor’s degree in Electrical Engineering, Computer Science, or Telecommunications.

0-2 years' experience is a plus.

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete your application, please prepare the following documents:

• Lead and manage security incident response activities.
• Conduct forensic analysis of security breaches and system intrusions.
• Develop and implement proactive threat hunting methodologies.
• Monitor security systems (SIEM, IDS/IPS, EDR) for potential threats.
• Analyze threat intelligence feeds and indicators of compromise (IOCs).
• Configure, tune, and maintain SIEM and other security tools.
• Develop and document security playbooks and procedures.
• Mentor and guide junior security analysts.
• Contribute to security architecture reviews and vulnerability management.
• Provide security awareness training to employees.
• Stay current with emerging cybersecurity threats and technologies.
• Report on security incidents and operational metrics to management.

• Bachelor's degree in Cybersecurity, Computer Science, or a related field.
• 5+ years of experience in Security Operations Center (SOC) or incident response.
• Proven experience in leading security investigations and incident management.
• In-depth knowledge of SIEM technologies, network protocols, and operating systems.
• Strong understanding of cloud security principles (AWS, Azure, GCP).
• Experience with scripting languages (e.g., Python, PowerShell) for automation.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong communication and interpersonal skills, with the ability to present technical findings.
• Relevant certifications such as CISSP, GIAC, or CompTIA Security+.
• Ability to work effectively in a hybrid work environment.

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

• Mid-Senior level

• Full-time

• Information Technology

• Technology, Information and Media and IT Services and IT Consulting

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.

• Monitoring infrastructure across voice, data, internet, and enterprise platforms.

• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.

• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.

• Maintaining accurate incident logs, metrics, and performance reports.

• Supporting change management by reviewing planned changes and assessing risk.

• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.

• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.

• Strong incident handling, escalation management, and SLA tracking skills.

• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).

• Background in tech operations, ISP, or managed services.

• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.

• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).

• Excellent communication and leadership skills, with the ability to work under pressure.

• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.

• Competitive salary + annual bonus (based on performance).

• Opportunity to work at the center of enterprise tech service delivery.

• Lead and develop a skilled technical team in a collaborative environment.

• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

Join us to apply for the Diagnostic Technician I Motor City Service Center I Mameer, Bahrain role at Ebrahim Khalil Kanoo B.S.C (c) .

As a diagnostics technician, you will be responsible for diagnosing and repairing vehicle issues, ensuring customer satisfaction, and maintaining an organized work environment. Your duties will include managing test drives, performing repairs or replacements, explaining automotive issues, and providing excellent customer service. You will also plan repair procedures, interpret vehicle data using diagnostic equipment, read technical manuals, and communicate findings clearly to customers and service advisors.

At E.K. Kanoo, we seek talented individuals, whether local or international. As Bahrain’s leading auto distributor and service provider, we offer long-term career opportunities to ambitious employees.

The ideal candidate will have proven experience as an Automotive Diagnostic Technician, good physical condition, and flexibility for long shifts if needed. Knowledge of automotive air-conditioning systems, proficiency with diagnostic tools, and problem-solving skills are essential. Good English communication skills are required. Candidates should have a diploma from a vocational school or completed apprenticeship, with 3-4 years of related experience. A GCC driving license is mandatory.

Primary Location: Bahrain

Job Posting Date: 14/05/2025, 2:40:37 PM

• Actively monitor security alerts and events from various security tools, including SIEM, IDS/IPS, EDR, and firewalls.
• Perform in-depth analysis of security alerts to identify true positives and differentiate them from false positives.
• Lead the investigation of security incidents, determine their scope and impact, and coordinate response efforts.
• Develop and refine detection rules, correlation logic, and threat hunting methodologies within the SIEM.
• Conduct proactive threat hunting to identify advanced persistent threats (APTs) and other sophisticated attack vectors.
• Document incident details, actions taken, and lessons learned in a clear and concise manner.
• Provide technical guidance and mentorship to junior SOC analysts.
• Stay current with emerging cybersecurity threats, vulnerabilities, and attack techniques.
• Contribute to the development and improvement of SOC playbooks and standard operating procedures (SOPs).
• Collaborate with incident response teams and other IT departments to facilitate remediation efforts.
• Assist in the evaluation and implementation of new security technologies.
• Participate in regular security awareness training and exercises.