2 675 Global IT Support jobs in Bahrain
IT Help Desk Support
Posted today
Job Viewed
Job Description
Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:
Required Skills:
- Technicians that can support and solve IT issues remotely and on site
- Must be Fluent in Arab and English.
Terms and conditions
Joining time frame: days)
Senior Technical Support Specialist - Global Accounts
Posted 15 days ago
Job Viewed
Job Description
Responsibilities include:
- Provide advanced technical support and troubleshooting for complex software and hardware issues for global enterprise clients.
- Act as the primary technical point of contact for assigned key accounts, building strong relationships and understanding their specific needs.
- Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring client satisfaction.
- Escalate unresolved issues to higher-level support or engineering teams, following up to ensure resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Proactively monitor client systems and identify potential issues before they impact performance.
- Conduct remote training sessions and product demonstrations for clients.
- Collaborate with sales and account management teams to ensure a cohesive client experience.
- Contribute to the continuous improvement of support processes and tools.
- Identify trends in client issues and provide feedback to product development teams.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure timely and accurate logging of all support interactions in the CRM system.
- Stay current with product updates, new releases, and industry best practices.
- Assist in the onboarding of new clients, providing initial technical setup and guidance.
- Champion customer advocacy within the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in an enterprise or global client-facing role.
- Proven expertise in troubleshooting complex software, hardware, or network issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common enterprise applications.
- Experience with cloud platforms (AWS, Azure, GCP) is a significant advantage.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage multiple priorities effectively in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team, including in a hybrid work model.
- Certifications such as CompTIA A+, Network+, Security+, or relevant vendor certifications are highly desirable.
- Familiarity with ITIL best practices is a plus.
Senior Technical Support Specialist, Global Operations
Posted 25 days ago
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Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex technical escalations from Tier 1 and Tier 2 support.
- Develop and document technical solutions and best practices.
- Monitor system performance and identify potential issues.
- Collaborate with engineering and development teams to resolve bugs and implement improvements.
- Mentor and guide junior technical support staff.
- Manage user accounts, permissions, and access controls.
- Ensure compliance with IT security policies and procedures.
- Bachelor's degree in a relevant technical field or equivalent experience.
- 5-7+ years of experience in technical support or IT administration.
- Expertise in Windows, macOS, and Linux environments.
- Strong understanding of networking principles and protocols.
- Proficiency with cloud platforms and remote management tools.
- Excellent analytical and problem-solving abilities.
- Strong communication and customer service skills.
Senior Technical Support Specialist - Global Operations
Posted 25 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support to customers experiencing software, hardware, or network issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Document support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to senior engineers or relevant departments with detailed information.
- Develop and maintain technical documentation and knowledge base articles.
- Assist in training and mentoring junior technical support staff.
- Identify trends in customer issues and provide feedback for product improvements.
- Manage and prioritize support tickets based on urgency and impact.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
- Stay up-to-date with product updates and technical advancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience as a Senior Technical Support Specialist or similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common applications.
- Experience with remote support tools and CRM/ticketing systems.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
Senior Technical Support Engineer (Global)
Posted 21 days ago
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Job Description
Responsibilities:
- Provide advanced technical support to enterprise customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues related to our client's products.
- Escalate critical issues to engineering teams, acting as the primary technical liaison.
- Replicate customer environments and issues to identify root causes.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Train and mentor junior support engineers.
- Contribute to product improvement by providing detailed feedback to product development teams.
- Manage customer expectations and ensure timely resolution of support tickets.
- Participate in on-call rotation as needed.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support, preferably in a B2B software environment.
- Strong knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud technologies.
- Proficiency in troubleshooting complex application and system issues.
- Excellent analytical and problem-solving skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Jira Service Desk).
- Ability to work effectively in a hybrid model, collaborating with team members both remotely and in the office.
- Certifications such as CompTIA Network+, A+, or CCNA are a plus.
Remote Executive Assistant - Global Operations Support
Posted 6 days ago
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Job Description
Responsibilities:
- Manage and optimize complex calendars for multiple executives, coordinating meetings across different time zones.
- Arrange and coordinate domestic and international travel, including flights, accommodations, and visa arrangements.
- Prepare, edit, and proofread correspondence, reports, presentations, and other critical documents.
- Conduct research on various topics as requested by executives.
- Act as a liaison between executives and internal/external stakeholders, ensuring clear and timely communication.
- Manage and organize digital files and records, maintaining confidentiality.
- Handle expense reporting and invoice processing with accuracy.
- Assist in the planning and execution of virtual and in-person events.
- Proactively identify and address potential issues before they arise.
- Contribute to improving administrative processes and workflows for remote operations.
- Provide administrative support for special projects as assigned.
- Maintain a high level of professionalism and discretion at all times.
- Proven experience as an Executive Assistant or in a similar senior administrative role, preferably supporting C-level executives.
- Exceptional organizational and time management skills.
- Proficiency in virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills, with impeccable grammar and attention to detail.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Strong problem-solving abilities and a proactive, resourceful approach.
- Discretion and a high level of confidentiality.
- Experience with travel booking and expense management systems.
- Bachelor's degree or equivalent practical experience preferred.
Remote Executive Assistant - Global Operations Support
Posted 12 days ago
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Job Description
Key responsibilities include managing and optimizing complex executive calendars, scheduling meetings, and coordinating travel arrangements (flights, accommodations, visas) for executives across different time zones. You will screen and prioritize incoming communications, including emails and phone calls, drafting professional responses as needed. Preparing agendas, meeting materials, and taking accurate minutes during virtual meetings will be a core part of the role. You will also assist with the preparation of presentations, reports, and other business documents, ensuring accuracy and adherence to company standards. Expense report processing, invoice management, and maintaining organized digital filing systems are also key duties. Building strong working relationships with internal and external stakeholders, both remotely and across various departments, is vital for success. This role demands a high degree of autonomy and the ability to work effectively with minimal supervision, while remaining a key point of contact for the executive team.
Qualifications include a minimum of 5 years of experience as an Executive Assistant, preferably supporting C-level executives in a remote or fast-paced environment. Exceptional proficiency in calendar management, travel coordination, and virtual meeting platforms (e.g., Zoom, Microsoft Teams) is mandatory. Excellent written and verbal communication skills, with a keen eye for detail and grammar, are essential. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent G-Suite tools is required. Strong organizational and multitasking abilities, with the capacity to prioritize effectively in a remote setting, are crucial. A proactive approach, resourcefulness, and the ability to maintain confidentiality are paramount. A Bachelor's degree is preferred but not strictly required if compensated by extensive relevant experience.
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Senior Executive Assistant - Global Operations Support
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and optimize complex calendars for multiple senior executives, including scheduling meetings, appointments, and travel arrangements.
- Coordinate and prepare materials for executive meetings, including agendas, presentations, and background documentation.
- Handle all aspects of executive travel arrangements, including flights, accommodation, visas, and itineraries, ensuring efficiency and cost-effectiveness.
- Screen and prioritize incoming communications, including emails, calls, and correspondence, ensuring timely responses.
- Prepare and edit confidential documents, reports, and presentations with accuracy and attention to detail.
- Conduct research and gather information as required for executive projects and decision-making.
- Maintain organized digital filing systems and databases for easy retrieval of information.
- Serve as a primary point of contact for internal and external stakeholders, liaising professionally on behalf of executives.
- Assist with special projects and initiatives as assigned by senior management.
- Anticipate needs and proactively identify solutions to streamline executive workflows and enhance productivity.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.
- Minimum of 8 years of experience as an Executive Assistant supporting senior-level executives, preferably in a global or matrixed organization.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Strong written and verbal communication skills, with a keen eye for detail and accuracy.
- Discretion and a high level of confidentiality in handling sensitive information.
- Proactive and resourceful problem-solver with a positive attitude.
- Ability to work independently and anticipate the needs of executives in a remote work environment.
- Experience in managing international travel logistics is essential.
- Aptitude for learning new technologies and software.
Executive Administrative Assistant - Global Operations Support
Posted 25 days ago
Job Viewed
Job Description
Key responsibilities include:
- Managing and optimizing complex calendars for multiple executives, coordinating meetings across different time zones.
- Arranging domestic and international travel, including flights, accommodation, visas, and detailed itineraries.
- Preparing and editing correspondence, reports, presentations, and other documents.
- Screening and prioritizing incoming communications, acting as a gatekeeper when necessary.
- Conducting research and compiling information for executive projects and meetings.
- Processing expense reports and managing other administrative tasks efficiently.
- Serving as a liaison between executives and other departments, clients, and external partners.
- Maintaining confidential files and records with the utmost discretion.
- Anticipating the needs of executives and proactively offering solutions.
- Assisting with event planning and coordination as required.
Remote Technical Support Specialist - Global Client Services
Posted 25 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-line technical support to customers via various channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide customers through step-by-step solutions, ensuring clear and concise communication.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Proactively monitor customer accounts and system performance to anticipate potential problems.
- Assist with user training and onboarding for new clients.
- Maintain a high level of customer satisfaction by delivering exceptional support experiences.
- Participate in team meetings and training sessions to stay updated on product features and support procedures.
- Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
- Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience supporting SaaS products is a significant advantage.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Ability to work flexible hours to cover different time zones may be required.