2 675 Global IT Support jobs in Bahrain
IT Help Desk Support
BHD9000 - BHD12000 Y
VAM Systems
Posted today
Job Viewed
Job Description
Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:
Required Skills:
- Technicians that can support and solve IT issues remotely and on site
- Must be Fluent in Arab and English.
Terms and conditions
Joining time frame: days)
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Specialist - Global Accounts
235 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to manage critical support for their global enterprise accounts. Based in Manama, Capital, Bahrain , this role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. You will be the primary point of contact for a portfolio of high-value clients, providing advanced technical assistance, troubleshooting complex issues, and ensuring exceptional service delivery. The ideal candidate possesses a deep technical aptitude, outstanding problem-solving skills, and a strong commitment to client satisfaction.
Responsibilities include:
Qualifications:
Responsibilities include:
- Provide advanced technical support and troubleshooting for complex software and hardware issues for global enterprise clients.
- Act as the primary technical point of contact for assigned key accounts, building strong relationships and understanding their specific needs.
- Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring client satisfaction.
- Escalate unresolved issues to higher-level support or engineering teams, following up to ensure resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Proactively monitor client systems and identify potential issues before they impact performance.
- Conduct remote training sessions and product demonstrations for clients.
- Collaborate with sales and account management teams to ensure a cohesive client experience.
- Contribute to the continuous improvement of support processes and tools.
- Identify trends in client issues and provide feedback to product development teams.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure timely and accurate logging of all support interactions in the CRM system.
- Stay current with product updates, new releases, and industry best practices.
- Assist in the onboarding of new clients, providing initial technical setup and guidance.
- Champion customer advocacy within the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in an enterprise or global client-facing role.
- Proven expertise in troubleshooting complex software, hardware, or network issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common enterprise applications.
- Experience with cloud platforms (AWS, Azure, GCP) is a significant advantage.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage multiple priorities effectively in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team, including in a hybrid work model.
- Certifications such as CompTIA A+, Network+, Security+, or relevant vendor certifications are highly desirable.
- Familiarity with ITIL best practices is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Specialist, Global Operations
602 Al Seef
BHD95000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is actively seeking a highly experienced Senior Technical Support Specialist to oversee and manage complex technical issues within their global operations. This is a 100% remote position, enabling you to contribute to our client's success from anywhere. You will be the frontline of advanced technical assistance, diagnosing and resolving intricate hardware, software, and network problems for a diverse user base across multiple time zones. Your role will involve deep-diving into challenging technical escalations, developing innovative solutions, and documenting procedures for the wider support team. You'll be instrumental in identifying trends in support requests, recommending proactive measures to prevent future issues, and contributing to the continuous improvement of our client's IT infrastructure. This position requires an expert understanding of operating systems (Windows, macOS, Linux), enterprise network protocols, cloud services (e.g., AWS, Azure), and a variety of business applications. You will also mentor junior support staff, providing guidance and sharing your extensive knowledge. Effective communication is key, as you'll be explaining technical solutions to non-technical users, collaborating with engineering teams, and providing detailed reports on issue resolution. The ideal candidate possesses a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5-7 years of experience in technical support, with a significant portion focused on advanced troubleshooting and system administration. Certifications such as CompTIA A+, Network+, Security+, or MCSE are highly desirable. You must possess exceptional problem-solving skills, a meticulous attention to detail, and the ability to remain calm and effective under pressure. As a fully remote employee, you must be self-motivated, highly organized, and possess excellent time management skills to meet the demands of a global support role. A strong command of English, both written and verbal, is essential for clear and concise communication. Experience with remote support tools and ticketing systems is required. This role offers the chance to work on cutting-edge technologies and make a substantial impact on user satisfaction and operational efficiency from your remote workspace. We are looking for a dedicated professional who can troubleshoot complex issues and contribute to a seamless technical experience for all users. Join our client's globally distributed team and elevate your career in technical support. The specific physical office location for this role is Salmabad, Northern, BH , however, the position is fully remote.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex technical escalations from Tier 1 and Tier 2 support.
- Develop and document technical solutions and best practices.
- Monitor system performance and identify potential issues.
- Collaborate with engineering and development teams to resolve bugs and implement improvements.
- Mentor and guide junior technical support staff.
- Manage user accounts, permissions, and access controls.
- Ensure compliance with IT security policies and procedures.
- Bachelor's degree in a relevant technical field or equivalent experience.
- 5-7+ years of experience in technical support or IT administration.
- Expertise in Windows, macOS, and Linux environments.
- Strong understanding of networking principles and protocols.
- Proficiency with cloud platforms and remote management tools.
- Excellent analytical and problem-solving abilities.
- Strong communication and customer service skills.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist - Global Operations
20521 Southern, Southern
BHD75000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is a leading innovator in the technology sector and is seeking an exceptional Senior Technical Support Specialist to join their fully remote, global operations team. In this role, you will be the frontline expert in resolving complex technical issues for our diverse customer base, ensuring seamless user experiences and maintaining high levels of customer satisfaction. You will leverage your deep technical knowledge and problem-solving acumen to diagnose and troubleshoot software, hardware, and network-related problems. Responsibilities include providing timely and effective support via multiple channels (email, chat, phone, remote desktop), documenting technical solutions, escalating issues to appropriate engineering teams, and contributing to the knowledge base. The ideal candidate will possess extensive experience in technical support, a comprehensive understanding of operating systems, networking protocols, and common software applications. A proactive approach to identifying root causes and implementing preventative measures is essential. You will also be involved in training junior support staff and providing feedback to product development teams for continuous improvement. This is a unique opportunity to work with cutting-edge technology, collaborate with a talented global team, and make a tangible difference in customer success. If you are a highly skilled problem-solver with a passion for delivering outstanding technical assistance and thrive in a remote, fast-paced environment, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers experiencing software, hardware, or network issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Document support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to senior engineers or relevant departments with detailed information.
- Develop and maintain technical documentation and knowledge base articles.
- Assist in training and mentoring junior technical support staff.
- Identify trends in customer issues and provide feedback for product improvements.
- Manage and prioritize support tickets based on urgency and impact.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
- Stay up-to-date with product updates and technical advancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience as a Senior Technical Support Specialist or similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common applications.
- Experience with remote support tools and CRM/ticketing systems.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer (Global)
555 Northern, Northern
BHD65000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a leader in cloud-based enterprise solutions, is looking for a highly proficient Senior Technical Support Engineer to join their growing team in Shakhura, Northern, BH . This hybrid role offers a blend of in-office collaboration and remote flexibility. You will be responsible for providing advanced technical assistance to a global customer base, troubleshooting complex software and hardware issues, and ensuring rapid resolution to maintain high levels of customer satisfaction. Your expertise will be crucial in diagnosing intricate problems, replicating customer environments, and working closely with engineering teams to identify root causes and implement effective solutions. You will also contribute to developing comprehensive knowledge base articles, training materials, and support documentation to empower both customers and junior support staff. This role requires exceptional problem-solving skills, a deep understanding of networking, operating systems, and our client's proprietary software suite. You will act as a technical escalation point, handle challenging customer interactions with professionalism and empathy, and contribute to improving product stability and user experience through feedback loops. We are seeking a dedicated individual with a passion for technology and customer success, who can thrive in a fast-paced, collaborative environment. The ability to manage multiple complex issues concurrently and communicate technical information clearly to both technical and non-technical audiences is essential. This is a unique opportunity to advance your career in technical support within a leading technology firm, contributing directly to customer loyalty and product improvement.
Responsibilities:
Responsibilities:
- Provide advanced technical support to enterprise customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues related to our client's products.
- Escalate critical issues to engineering teams, acting as the primary technical liaison.
- Replicate customer environments and issues to identify root causes.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Train and mentor junior support engineers.
- Contribute to product improvement by providing detailed feedback to product development teams.
- Manage customer expectations and ensure timely resolution of support tickets.
- Participate in on-call rotation as needed.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support, preferably in a B2B software environment.
- Strong knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud technologies.
- Proficiency in troubleshooting complex application and system issues.
- Excellent analytical and problem-solving skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Jira Service Desk).
- Ability to work effectively in a hybrid model, collaborating with team members both remotely and in the office.
- Certifications such as CompTIA Network+, A+, or CCNA are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Executive Assistant - Global Operations Support
4001 Zallaq, Southern
BHD60000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly organized, proactive, and exceptionally skilled Executive Assistant to provide comprehensive remote support to senior leadership. This position is critical in ensuring the smooth and efficient operation of global business functions from a virtual standpoint. The ideal candidate will be adept at managing complex schedules, coordinating international communications, preparing high-level documentation, and anticipating the needs of executives. This is a fully remote position, requiring a dedicated home office setup and excellent self-management skills.
Responsibilities:
Responsibilities:
- Manage and optimize complex calendars for multiple executives, coordinating meetings across different time zones.
- Arrange and coordinate domestic and international travel, including flights, accommodations, and visa arrangements.
- Prepare, edit, and proofread correspondence, reports, presentations, and other critical documents.
- Conduct research on various topics as requested by executives.
- Act as a liaison between executives and internal/external stakeholders, ensuring clear and timely communication.
- Manage and organize digital files and records, maintaining confidentiality.
- Handle expense reporting and invoice processing with accuracy.
- Assist in the planning and execution of virtual and in-person events.
- Proactively identify and address potential issues before they arise.
- Contribute to improving administrative processes and workflows for remote operations.
- Provide administrative support for special projects as assigned.
- Maintain a high level of professionalism and discretion at all times.
- Proven experience as an Executive Assistant or in a similar senior administrative role, preferably supporting C-level executives.
- Exceptional organizational and time management skills.
- Proficiency in virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Excellent written and verbal communication skills, with impeccable grammar and attention to detail.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Strong problem-solving abilities and a proactive, resourceful approach.
- Discretion and a high level of confidentiality.
- Experience with travel booking and expense management systems.
- Bachelor's degree or equivalent practical experience preferred.
This advertiser has chosen not to accept applicants from your region.
5
Remote Executive Assistant - Global Operations Support
1142 Jidd Haffs, Northern
BHD55000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly organized, proactive, and detail-oriented Remote Executive Assistant to provide comprehensive support to their senior leadership team, managing global operations. This is a fully remote position, requiring exceptional time management and communication skills to thrive in a virtual environment. You will be instrumental in ensuring the smooth and efficient day-to-day functioning of executive activities, coordinating complex schedules, managing correspondence, and preparing essential documents. The ideal candidate will be adept at handling sensitive information with discretion and professionalism, anticipating needs, and proactively solving problems before they arise.
Key responsibilities include managing and optimizing complex executive calendars, scheduling meetings, and coordinating travel arrangements (flights, accommodations, visas) for executives across different time zones. You will screen and prioritize incoming communications, including emails and phone calls, drafting professional responses as needed. Preparing agendas, meeting materials, and taking accurate minutes during virtual meetings will be a core part of the role. You will also assist with the preparation of presentations, reports, and other business documents, ensuring accuracy and adherence to company standards. Expense report processing, invoice management, and maintaining organized digital filing systems are also key duties. Building strong working relationships with internal and external stakeholders, both remotely and across various departments, is vital for success. This role demands a high degree of autonomy and the ability to work effectively with minimal supervision, while remaining a key point of contact for the executive team.
Qualifications include a minimum of 5 years of experience as an Executive Assistant, preferably supporting C-level executives in a remote or fast-paced environment. Exceptional proficiency in calendar management, travel coordination, and virtual meeting platforms (e.g., Zoom, Microsoft Teams) is mandatory. Excellent written and verbal communication skills, with a keen eye for detail and grammar, are essential. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent G-Suite tools is required. Strong organizational and multitasking abilities, with the capacity to prioritize effectively in a remote setting, are crucial. A proactive approach, resourcefulness, and the ability to maintain confidentiality are paramount. A Bachelor's degree is preferred but not strictly required if compensated by extensive relevant experience.
Key responsibilities include managing and optimizing complex executive calendars, scheduling meetings, and coordinating travel arrangements (flights, accommodations, visas) for executives across different time zones. You will screen and prioritize incoming communications, including emails and phone calls, drafting professional responses as needed. Preparing agendas, meeting materials, and taking accurate minutes during virtual meetings will be a core part of the role. You will also assist with the preparation of presentations, reports, and other business documents, ensuring accuracy and adherence to company standards. Expense report processing, invoice management, and maintaining organized digital filing systems are also key duties. Building strong working relationships with internal and external stakeholders, both remotely and across various departments, is vital for success. This role demands a high degree of autonomy and the ability to work effectively with minimal supervision, while remaining a key point of contact for the executive team.
Qualifications include a minimum of 5 years of experience as an Executive Assistant, preferably supporting C-level executives in a remote or fast-paced environment. Exceptional proficiency in calendar management, travel coordination, and virtual meeting platforms (e.g., Zoom, Microsoft Teams) is mandatory. Excellent written and verbal communication skills, with a keen eye for detail and grammar, are essential. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent G-Suite tools is required. Strong organizational and multitasking abilities, with the capacity to prioritize effectively in a remote setting, are crucial. A proactive approach, resourcefulness, and the ability to maintain confidentiality are paramount. A Bachelor's degree is preferred but not strictly required if compensated by extensive relevant experience.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Global it support Jobs in Bahrain !
6
Senior Executive Assistant - Global Operations Support
1112 Manama, Capital
BHD65000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly organized, proactive, and discreet Senior Executive Assistant to provide comprehensive administrative and operational support to senior leadership in a fully remote capacity. This pivotal role requires exceptional multitasking abilities, impeccable attention to detail, and the capacity to manage complex schedules and confidential information with utmost professionalism. The ideal candidate will have a proven track record of supporting C-suite executives or senior management, demonstrating superior communication and organizational skills, and proficiency in a wide range of office software and remote collaboration tools.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize complex calendars for multiple senior executives, including scheduling meetings, appointments, and travel arrangements.
- Coordinate and prepare materials for executive meetings, including agendas, presentations, and background documentation.
- Handle all aspects of executive travel arrangements, including flights, accommodation, visas, and itineraries, ensuring efficiency and cost-effectiveness.
- Screen and prioritize incoming communications, including emails, calls, and correspondence, ensuring timely responses.
- Prepare and edit confidential documents, reports, and presentations with accuracy and attention to detail.
- Conduct research and gather information as required for executive projects and decision-making.
- Maintain organized digital filing systems and databases for easy retrieval of information.
- Serve as a primary point of contact for internal and external stakeholders, liaising professionally on behalf of executives.
- Assist with special projects and initiatives as assigned by senior management.
- Anticipate needs and proactively identify solutions to streamline executive workflows and enhance productivity.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.
- Minimum of 8 years of experience as an Executive Assistant supporting senior-level executives, preferably in a global or matrixed organization.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Strong written and verbal communication skills, with a keen eye for detail and accuracy.
- Discretion and a high level of confidentiality in handling sensitive information.
- Proactive and resourceful problem-solver with a positive attitude.
- Ability to work independently and anticipate the needs of executives in a remote work environment.
- Experience in managing international travel logistics is essential.
- Aptitude for learning new technologies and software.
This advertiser has chosen not to accept applicants from your region.
7
Executive Administrative Assistant - Global Operations Support
101 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is searching for a highly organized, proactive, and detail-oriented Executive Administrative Assistant to provide comprehensive support to their senior leadership team. This is a critical, fully remote role that demands exceptional organizational skills, discretion, and the ability to manage multiple priorities effectively in a fast-paced global environment. The ideal candidate will be a master of logistics, communication, and office management, capable of anticipating needs and ensuring the smooth operation of executive workflows from a distance. You will be responsible for managing complex calendars, coordinating international travel, preparing executive-level correspondence and presentations, and serving as a key point of contact for internal and external stakeholders.
Key responsibilities include:
Key responsibilities include:
- Managing and optimizing complex calendars for multiple executives, coordinating meetings across different time zones.
- Arranging domestic and international travel, including flights, accommodation, visas, and detailed itineraries.
- Preparing and editing correspondence, reports, presentations, and other documents.
- Screening and prioritizing incoming communications, acting as a gatekeeper when necessary.
- Conducting research and compiling information for executive projects and meetings.
- Processing expense reports and managing other administrative tasks efficiently.
- Serving as a liaison between executives and other departments, clients, and external partners.
- Maintaining confidential files and records with the utmost discretion.
- Anticipating the needs of executives and proactively offering solutions.
- Assisting with event planning and coordination as required.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Specialist - Global Client Services
9901 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and skilled Remote Technical Support Specialist to join their growing global client services team. This role is fully remote, allowing you to work from anywhere within your designated time zone. You will be the primary point of contact for customers experiencing technical difficulties with our innovative software solutions, providing timely and effective resolutions. This position demands exceptional problem-solving abilities, strong communication skills, and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via various channels, including email, live chat, and phone.
- Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide customers through step-by-step solutions, ensuring clear and concise communication.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Proactively monitor customer accounts and system performance to anticipate potential problems.
- Assist with user training and onboarding for new clients.
- Maintain a high level of customer satisfaction by delivering exceptional support experiences.
- Participate in team meetings and training sessions to stay updated on product features and support procedures.
- Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
- Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a genuine desire to help customers.
- Experience supporting SaaS products is a significant advantage.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Ability to work flexible hours to cover different time zones may be required.
This advertiser has chosen not to accept applicants from your region.
9