1 723 Global Service jobs in Bahrain

Customer Relations Manager

11004 Hamad Town, Northern BHD65000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking an accomplished Customer Relations Manager to foster strong, long-lasting relationships with their clientele. This hybrid role balances the need for in-person collaboration with the flexibility of remote work. You will be the primary point of contact for key accounts, ensuring their needs are met and their satisfaction levels remain high. Your responsibilities include developing and executing customer retention strategies, managing client escalations, and proactively identifying opportunities to enhance customer loyalty and advocacy. You will conduct regular client check-ins, gather feedback, and translate insights into actionable improvements for our services and support. Collaboration with sales, marketing, and product development teams is essential to ensure a cohesive customer experience across all touchpoints. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills. A proven track record in customer relationship management, account management, or a similar client-facing role is required. You should be adept at problem-solving and skilled in de-escalating potentially challenging situations with diplomacy and professionalism. Experience with CRM software and customer success platforms is a significant advantage. This role requires a strategic thinker with a passion for delivering outstanding customer service. You will play a pivotal role in shaping customer perception and driving business growth through strong client partnerships. This hybrid position requires regular attendance at our **Hamad Town, Northern, BH** office for team meetings, client engagements, and strategic planning sessions, with the remainder of the week accessible remotely. We are looking for an individual who can build trust, provide valuable support, and act as a true advocate for our customers.
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Customer Relations Manager

234 Arad BHD30 Hourly WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Customer Relations Manager to lead their customer service initiatives. This hybrid role offers a blend of remote work flexibility and on-site collaboration. You will be responsible for developing and implementing strategies to enhance customer satisfaction, build strong customer loyalty, and manage the customer service team. Your role will involve overseeing customer feedback mechanisms, resolving complex customer issues, and driving continuous improvement in service delivery. The ideal candidate will have a proven track record in customer relationship management and exceptional leadership skills.

Responsibilities:
  • Develop and execute strategies to improve customer satisfaction and retention.
  • Lead, mentor, and manage the customer service team, fostering a high-performance culture.
  • Oversee the handling of customer inquiries, complaints, and feedback across all channels.
  • Analyze customer data to identify trends and opportunities for service enhancement.
  • Implement and manage customer relationship management (CRM) systems.
  • Develop training programs for customer service staff to enhance their skills and product knowledge.
  • Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
  • Monitor key performance indicators (KPIs) for customer service and report on performance.
  • Serve as a point of escalation for complex customer issues.
  • Champion customer-centricity throughout the organization.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in customer service management or customer relationship management.
  • Proven experience in developing and implementing customer service strategies.
  • Strong leadership, team management, and motivational skills.
  • Excellent communication, interpersonal, and conflict resolution abilities.
  • Proficiency in CRM software and customer support tools.
  • Analytical skills to interpret customer data and feedback.
  • Ability to work effectively in a hybrid work environment.
  • A customer-first mindset and a passion for service excellence.
  • Experience in the retail or e-commerce sector is a plus.

This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
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Service Delivery

BHD120000 - BHD180000 Y stc Bahrain

Posted today

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Job Description

Job Objective:

Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations.

Job Specifications

  • Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain
  • Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently
  • Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements
  • Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed
  • Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them
  • Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the InsurTech and Emerging Services play
  • Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs
  • Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives
  • Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain
  • Perform other duties as requested

Qualification & Experience

Minimum requirement:

  • Bachelor's degree in Business Administration / Supply Chain
  • Proficiency in English & Arabic language

Preferred:

  • Master's degree in Business Administration / Supply Chain

Professional Experience:

  • Minimum of 8 years of customer service/customer experience experience in Insurance, Insurtech/FinTech Service Operations, Modern Trade (Electronics), OEM, Service Centre management or Banking
  • Experience in telecom industry would be a plus point
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Customer Service Delivery Manager

Keeta

Posted today

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Job Description

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexibility in undertaking business trips as required


Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

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Delivery Driver - Food Service

2005 Busaiteen, Muharraq BHD15 hour + tips WhatJobs

Posted 2 days ago

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Job Description

part-time
Our client is seeking a reliable and friendly Delivery Driver to join their bustling food service team in Busaiteen, Muharraq, BH . This position is ideal for someone who enjoys being on the move and providing excellent customer service. You will be responsible for picking up and delivering food orders to customers in a timely and safe manner, ensuring that orders are accurate and well-presented. The successful candidate will have a good driving record, a valid driver's license, and a commitment to punctuality and professionalism. This is a part-time role perfect for fitting around other commitments.

Responsibilities:
  • Accurately pick up food orders from the kitchen and deliver them to customer locations.
  • Ensure deliveries are made within the estimated time frame.
  • Safely operate a vehicle, adhering to all traffic laws and regulations.
  • Verify order accuracy before departure and upon delivery.
  • Handle cash and credit card payments accurately and efficiently.
  • Provide friendly and courteous customer service during deliveries.
  • Maintain the cleanliness and basic upkeep of the delivery vehicle.
  • Report any issues, delays, or customer concerns to management promptly.
  • Assist with basic food preparation or packaging duties during downtime, as needed.
  • Navigate efficiently using GPS or maps.

Qualifications:
  • Valid driver's license and a clean driving record.
  • Reliable personal vehicle with current insurance.
  • Proven experience as a delivery driver, preferably in the food service industry.
  • Familiarity with the local delivery area of Busaiteen, Muharraq, BH .
  • Excellent time management and organizational skills.
  • Good communication and customer service skills.
  • Ability to work independently and manage time effectively.
  • Must be punctual and dependable.
  • Ability to handle basic food safety procedures.
  • This role requires on-site presence for shifts.
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Customer Support Engineer

BHD40000 - BHD80000 Y Yokogawa

Posted today

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Job Description

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose: -

Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.

Key Responsibilities & Accountabilities

  • Handle all inbound calls within the dynamics of Response Center Department environment.
  • Manage priorities and maintain effective results.
  • Deliver excellent customer service and build customer satisfaction and loyalty.
  • Provide effective and timely registration of all the cases logged / customer inquiries.
  • On-Job learning to answer and close simple customer inquires
  • Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
  • Enhance customer experience by providing information on new products, services and solutions
  • Strive for one-call resolution of customer issues.
  • Complete training programs and to stay abreast of product, service and policy changes.
  • Strike a positive and cooperative tone with both customers and coworkers.
  • Exercise strong interpersonal communication skills with customers and department personnel.
  • Accept assignments with an open, cooperative, positive and team-oriented attitude

Qualification and Experience

  • Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
  • Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
  • Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
  • Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage

Required Competencies / skills

  • Customer interaction/relationship skills
  • Analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
  • Passion for customer support. Listening skill with can-do attitude
  • co-ordination and interpersonal skills.
  • Effective team player and proactive approach to all situations
  • Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process

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Customer Support Agent

BHD9000 - BHD12000 Y Platinumlist

Posted today

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Job Description

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
  • Assist customers with ticket purchases, refunds, and event-related issues.
  • Provide real-time support during events, including troubleshooting ticketing issues.
  • Collaborate with internal teams to resolve escalated concerns.
  • Work flexible shifts, including evenings, weekends, and public holidays as required.
  • Be available beyond standard working hours during peak event periods.
  • Ensure a high level of customer satisfaction through timely and professional support.
Requirements
  • Language: Native Arabic speaker with fluency in English.

  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

  • Strong communication and problem-solving skills.
  • Ability to work under pressure and handle high workloads.
  • Flexibility in working different shifts and beyond regular hours when necessary.
  • A team player with adaptability to changing schedules.

Preferred Qualifications:

  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
  • Experience using Intercom (or similar customer support platforms) is a plus.
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Benefits

Growth Opportunities:

  • Potential for cross-border responsibilities across the GCC region.
  • Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

  • Work with a leading ticketing platform in the GCC.
  • Gain valuable exposure to the entertainment and events industry.
  • Enjoy a dynamic and flexible work environment with exciting opportunities.
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Customer Support Specialist

277 Amwaj Islands BHD40000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client services team. This role is crucial for ensuring our customers receive timely, accurate, and helpful support. You will be the first point of contact for customer inquiries, providing assistance via phone, email, and chat. Key responsibilities include resolving customer issues efficiently, answering questions about products and services, troubleshooting technical problems, and escalating complex issues to the appropriate departments. You will maintain accurate customer records and document all interactions and resolutions. The ideal candidate will possess exceptional communication and interpersonal skills, with a patient and professional demeanor. A strong ability to listen, understand, and empathize with customer concerns is paramount. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency with customer relationship management (CRM) software and ticketing systems is a plus. You should be a quick learner, able to grasp product knowledge and support procedures effectively. Problem-solving skills and the ability to work effectively under pressure are also essential. This is a great opportunity to join a supportive team and make a positive impact on customer satisfaction within the vibrant community of Hidd, Muharraq, BH , with a hybrid work arrangement that balances office-based collaboration and remote flexibility.
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Customer Support Specialist

1100 Riffa, Southern BHD18 Hourly WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Riffa, Southern, BH . This role is crucial in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance across various channels, including phone, email, and chat. Your ability to understand customer needs, resolve issues efficiently, and maintain a positive customer experience will be paramount. This is a hybrid role, requiring a balance of in-office collaboration and remote flexibility.

Key responsibilities include troubleshooting technical issues, answering product-related questions, processing orders and returns, and escalating complex problems to appropriate departments. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate will possess excellent communication and active listening skills, a patient and friendly demeanor, and a strong problem-solving aptitude. You should be adept at navigating multiple software systems and databases simultaneously. Contributing to the development of FAQs and knowledge base articles to empower customers and support agents is also an important aspect of this role. You will work collaboratively with sales, technical, and product teams to ensure customer satisfaction and retention. The ability to handle stressful situations with professionalism and composure is essential. Our client is committed to fostering a supportive work environment where your contributions are valued and opportunities for career advancement are available. This hybrid position offers the best of both worlds: the structure and camaraderie of office-based work combined with the flexibility of remote days.

What You'll Do:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Diagnose and resolve technical and product-related issues for customers.
  • Process customer orders, returns, and exchanges accurately.
  • Escalate unresolved issues to senior support staff or relevant departments.
  • Document all customer interactions and resolutions in the CRM system.
  • Provide product information and guidance to customers.
  • Contribute to the creation and maintenance of customer support documentation.
  • Identify opportunities to improve customer service processes and workflows.
  • Collaborate with internal teams to address customer concerns and feedback.
  • Strive to achieve high customer satisfaction and Net Promoter Score (NPS) ratings.
What You Bring:
  • High school diploma or equivalent; some college education preferred.
  • Previous experience in a customer service or technical support role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer-centric attitude.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Patience, empathy, and a desire to help others.
  • Ability to work effectively both independently and as part of a hybrid team.
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Customer Support Specialist

43210 Seef, Capital BHD45000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
We are seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical issues, processing service requests, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our customer service processes. The ideal candidate will possess outstanding communication and interpersonal skills, with a passion for helping others. A calm and patient demeanor, coupled with strong problem-solving abilities, is essential. Previous experience in a customer service or helpdesk role is highly preferred. Proficiency with CRM software and standard office applications is expected. This hybrid role requires a balance of in-office collaboration and remote flexibility, offering a dynamic work environment. You will work closely with your team to ensure consistent service delivery and share best practices. Key duties include providing product information, resolving complaints, processing orders or returns, and gathering customer feedback. You will strive to exceed customer expectations at every touchpoint, fostering loyalty and satisfaction. The ability to multitask and manage your workload effectively in a fast-paced environment is crucial. You will play a vital role in shaping the customer experience and contributing to the overall success of our company. If you are a motivated individual with a commitment to providing top-tier customer support, we encourage you to apply. This is an excellent opportunity to grow within a supportive team and contribute meaningfully to our customer relations.
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