1 579 Global Service jobs in Bahrain

Service Delivery

BHD120000 - BHD180000 Y stc Bahrain

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Job Description

Job Objective:

Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations.

Job Specifications

  • Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain
  • Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently
  • Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements
  • Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed
  • Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them
  • Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the InsurTech and Emerging Services play
  • Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs
  • Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives
  • Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain
  • Perform other duties as requested

Qualification & Experience

Minimum requirement:

  • Bachelor's degree in Business Administration / Supply Chain
  • Proficiency in English & Arabic language

Preferred:

  • Master's degree in Business Administration / Supply Chain

Professional Experience:

  • Minimum of 8 years of customer service/customer experience experience in Insurance, Insurtech/FinTech Service Operations, Modern Trade (Electronics), OEM, Service Centre management or Banking
  • Experience in telecom industry would be a plus point
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Customer Service Delivery Manager

Manama, Capital Keeta

Posted 16 days ago

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Job Description

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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Customer Service Delivery Manager

BHD90000 - BHD120000 Y Keeta

Posted today

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Job Description

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexibility in undertaking business trips as required


Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

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Remote Head Chef - Gourmet Meal Delivery Service

88201 Northern, Northern BHD90000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a rapidly expanding gourmet meal delivery service, is seeking an innovative and experienced Head Chef to lead its culinary operations entirely from a remote capacity. This unique opportunity requires a chef with exceptional organizational skills, a deep understanding of food science, menu development, and supply chain management, all to be executed without a traditional kitchen presence. You will be responsible for conceptualizing and designing exquisite menus that are suitable for delivery, focusing on high-quality ingredients, sophisticated flavor profiles, and optimal presentation for a premium at-home dining experience. Key duties include developing detailed recipes and cooking instructions for a central production facility, sourcing high-quality ingredients through effective vendor management, and overseeing food safety and quality control protocols remotely. You will also manage recipe costing, optimize kitchen workflows to ensure efficiency and consistency in a high-volume production environment, and potentially train and supervise remote culinary teams through virtual platforms. The ideal candidate will possess a culinary degree or equivalent professional experience, with a strong portfolio showcasing a range of culinary styles and a proven ability to innovate. Extensive experience in menu planning, recipe development, and kitchen management, ideally in a multi-unit or catering environment, is essential. Exceptional leadership, communication, and problem-solving skills are crucial for success in this remote role. You must be adept at using technology for communication, project management, and quality control. This role is fundamentally remote, requiring you to manage culinary operations from anywhere, with potential for occasional travel to production sites or supplier locations. If you are a visionary chef ready to redefine culinary delivery and lead a dynamic team from a distance, we invite you to apply.
Responsibilities:
  • Develop and execute innovative, delivery-friendly gourmet menus.
  • Create detailed recipes and standardized cooking procedures.
  • Source and manage relationships with high-quality food suppliers.
  • Oversee remote quality control and food safety standards.
  • Manage recipe costing and optimize production efficiency.
  • Lead and train culinary teams virtually.
  • Ensure consistency and excellence in all delivered meals.
  • Stay abreast of culinary trends and market demands.
Qualifications:
  • Culinary degree or equivalent professional experience.
  • Minimum of 5 years of experience as a Head Chef or Executive Chef.
  • Demonstrated expertise in menu development and recipe creation.
  • Strong knowledge of food safety regulations and best practices.
  • Proven ability in cost management and supply chain logistics.
  • Excellent virtual leadership and team management skills.
  • Proficiency with digital collaboration and management tools.
  • Creative and passionate about delivering exceptional dining experiences.
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Customer Support Engineer

Muharraq, Muharraq Yokogawa

Posted 7 days ago

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Job Description

Overview

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities
  • Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
  • Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems; call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites.
  • Delivering customer-centric solutions with close coordination with functional experts. Troubleshooting and maintenance of cyber security solutions at OT infrastructure. Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries. Handling of core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management. Remote support to customers and internal service engineers for the first line of support.
  • Execution and maintenance of secure remote service infrastructure.
  • Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualifications & Experience
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network. Prior proven experience in service of Yokogawa products.
  • Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven Work experience in large Yokogawa installation base customer site. Maintenance knowledge of BR, OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches.
Skills
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain. Passion for customer support. Listening skill with can-do attitude. Good coordination and interpersonal skills. Good and effective team player and proactive approach to all situations. Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Past proven experience in problem solving with high regard for the customer.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

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Customer Support Representative

Manama, Capital Kanz

Posted 13 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 14 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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About the latest Global service Jobs in Bahrain !

Customer Support Agent

BHD9000 - BHD12000 Y Platinumlist

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Job Description

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
  • Assist customers with ticket purchases, refunds, and event-related issues.
  • Provide real-time support during events, including troubleshooting ticketing issues.
  • Collaborate with internal teams to resolve escalated concerns.
  • Work flexible shifts, including evenings, weekends, and public holidays as required.
  • Be available beyond standard working hours during peak event periods.
  • Ensure a high level of customer satisfaction through timely and professional support.
Requirements
  • Language: Native Arabic speaker with fluency in English.

  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

  • Strong communication and problem-solving skills.
  • Ability to work under pressure and handle high workloads.
  • Flexibility in working different shifts and beyond regular hours when necessary.
  • A team player with adaptability to changing schedules.

Preferred Qualifications:

  • Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
  • Experience using Intercom (or similar customer support platforms) is a plus.
  • Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Benefits

Growth Opportunities:

  • Potential for cross-border responsibilities across the GCC region.
  • Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

  • Work with a leading ticketing platform in the GCC.
  • Gain valuable exposure to the entertainment and events industry.
  • Enjoy a dynamic and flexible work environment with exciting opportunities.
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Customer Support Specialist

17040 Al Seef BHD30000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their expanding team. This fully remote role is perfect for individuals who excel at providing exceptional service and resolving customer issues efficiently. You will be the first point of contact for customers, addressing inquiries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and find solutions. This position requires you to work from home, contributing to the support operations for customers of our client, located in the vicinity of Salmabad, Northern, BH .

Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and effectively via multiple channels (phone, email, chat).
  • Provide accurate information about products and services.
  • Troubleshoot technical problems and guide customers through solutions.
  • Document all customer interactions and resolutions in the CRM system.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow-up with customers to ensure satisfaction and resolution of their concerns.
  • Contribute to the development of FAQs and knowledge base articles.
  • Identify trends in customer inquiries and provide feedback to management for service improvements.
  • Maintain a high level of customer satisfaction and build strong customer relationships.
  • Adhere to company policies and procedures regarding customer service.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Minimum of 2 years of experience in customer service or a related role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to multitask and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric attitude.
  • Familiarity with technical support or product-specific knowledge is advantageous.
  • Ability to work independently and as part of a virtual team.
  • Demonstrated ability to remain calm and professional under pressure.
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Customer Support Specialist

21321 Busaiteen, Muharraq BHD35000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our growing technology company is seeking a dedicated and customer-focused Customer Support Specialist to join our team in Busaiteen, Muharraq, BH . This role is integral to ensuring our customers receive exceptional service and timely assistance. You will be the primary point of contact for customer inquiries, addressing issues via phone, email, and live chat. Responsibilities include troubleshooting technical problems, guiding users through product features, processing orders and returns, and documenting customer interactions accurately in our CRM system. A key aspect of this role is to proactively identify customer needs and provide solutions that enhance their overall experience. You will also be responsible for escalating complex issues to appropriate departments and following up to ensure resolution. We are looking for individuals with outstanding communication skills, patience, and a genuine desire to help others. A strong ability to multitask, manage time effectively, and remain calm under pressure is essential. The ideal candidate will have a Bachelor's degree or equivalent experience, with at least 2 years of experience in a customer service or technical support role. Familiarity with CRM software and ticketing systems is a plus. This position requires a keen problem-solver with a positive attitude and a commitment to customer satisfaction. You will work in a collaborative environment and contribute to a team dedicated to delivering top-tier support. If you thrive on solving problems and making a positive impact on customer relationships, we encourage you to apply and grow with us.
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