268 Global Service Center jobs in Bahrain

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.

• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.

• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.

• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.

• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.

• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.

• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.

• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.

• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.

• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.

• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, training, languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

Brief Description:

Being a Customer Service Coordinator at our Assistance Company, Swan International Assistance is an exciting, challenging and career developing role.

To be successful as a Customer Service Coordinator, the candidate must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with Clients who may be worried, frustrated, or angry. As a Customer Service Coordinator, one must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately and provide appropriate service. The Customer Service Coordinator must also have a good knowledge of telephone and computer systems to use call center systems efficiently.

Swan International Assistance handles calls for clients on behalf of insurance companies, mainly for Travel Assistance, Medical Assistance, Personal Accidents, and more, as well as other services.

Successful candidates must be able to work under stress, handle First Call, get client details, and apply the right contract/service to the query.

Duties
and Responsibilities:

• First-Call Resolution:
  Quickly and effectively resolve customer issues on the first call, following company procedures to provide top-notch service.

• Case Management:
  Open, manage, and process customer cases, including claims and medical reimbursements, ensuring all information is accurately recorded and followed up on.

• Collaboration and Reporting:
  Work closely with team leaders and supervisors to escalate complex cases and generate necessary reports for management.

• Process Adherence:
  Consistently follow company policies and procedures for all tasks, from handling documents to attending scheduled shifts and training sessions.

• Client Satisfaction:
  Actively seek client feedback to improve service quality and contribute to team performance goals.

This role requires a proactive and detail-oriented individual who can manage multiple tasks while providing exceptional support to our clients.

Main Areas:

• Proven capabilities to handle workload in the Alarm Center during shifts.
• Proven capabilities to maintain and improve C-sat and Call Resolutions.
• Proven capabilities to learn fast and improve own capabilities.
• Proven record of handling responsibilities in the most professional manner.

Qualifications for role:

Skills:

• Excellent Communication skills
• Excellent Organization skills
• Excellent Analytical skills
• Excellent Customer Service oriented skills

Knowledge:

• A minimum of a Diploma
  Degree.
• Bachelor's degree is preferred.
• Fluent in English and Arabic with excellent verbal and written skills.

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
  
  

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.
  
  

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.
  
  

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.
  
  

• Resume/CV

About The Role
Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer's trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

• Manage complex and dynamic executive calendars, scheduling meetings and appointments across multiple time zones.
• Coordinate domestic and international travel arrangements, including flights, accommodation, and visas.
• Prepare agendas, minutes, and follow-up actions for executive meetings.
• Draft and edit correspondence, reports, and presentations with a high degree of accuracy.
• Handle confidential information with utmost discretion and professionalism.
• Serve as a liaison between executives, employees, clients, and external partners.
• Conduct research and compile data for various projects and reports.
• Manage expense reporting and budget tracking for executives.
• Proactively identify and address potential scheduling conflicts or logistical issues.
• Maintain organized digital and physical filing systems.
• Provide general administrative support and assist with special projects as needed.

• Minimum of 5 years of experience as an Executive Assistant, preferably supporting senior-level executives in a remote environment.
• Proven ability to manage complex schedules and travel arrangements for executives.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to handle confidential information with discretion.
• Experience with virtual collaboration tools (e.g., Zoom, Teams, Slack).
• Demonstrated ability to work independently and effectively in a remote setting.
• Bachelor's degree or equivalent practical experience.

• Managing and optimizing complex calendars for multiple executives, coordinating meetings across different time zones.
• Arranging domestic and international travel, including flights, accommodation, visas, and detailed itineraries.
• Preparing and editing correspondence, reports, presentations, and other documents.
• Screening and prioritizing incoming communications, acting as a gatekeeper when necessary.
• Conducting research and compiling information for executive projects and meetings.
• Processing expense reports and managing other administrative tasks efficiently.
• Serving as a liaison between executives and other departments, clients, and external partners.
• Maintaining confidential files and records with the utmost discretion.
• Anticipating the needs of executives and proactively offering solutions.
• Assisting with event planning and coordination as required.

• Manage complex calendars and schedule meetings for senior leadership and global teams, ensuring effective coordination across time zones.
• Arrange comprehensive international and domestic travel itineraries, including flights, accommodation, visas, and ground transportation.
• Prepare, edit, and proofread a variety of documents, reports, presentations, and correspondence with a high degree of accuracy.
• Serve as a primary point of contact for internal and external inquiries, redirecting as necessary and ensuring prompt responses.
• Assist in the planning and execution of virtual meetings, conferences, and events.
• Maintain organized and up-to-date filing systems, both digital and physical.
• Conduct research on various topics as directed, compiling information into clear and concise summaries.
• Support onboarding processes for new remote team members.
• Manage office supplies and inventory for remote team members if applicable.
• Handle confidential information with the utmost discretion and professionalism.
• Proactively identify opportunities to improve administrative processes and workflows.
• Liaise with different departments to gather information and ensure smooth inter-departmental operations.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of proven experience in a senior administrative support role, preferably in a multinational or complex organizational setting.
• Exceptional organizational and time-management skills, with the ability to prioritize effectively.
• Excellent written and verbal communication skills, with a professional and articulate demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
• Experience with calendar management and travel booking systems.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Proactive attitude with a strong service orientation.
• Demonstrated ability to adapt to changing priorities and work in a fast-paced environment.
• Experience supporting global teams or working across multiple time zones is highly advantageous.
• Comfort and capability in a fully remote work environment.