2 452 Global Support jobs in Bahrain

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

النيـــابـــة الــعــامـــة Prosecution Public

• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Manage complex and dynamic executive calendars, scheduling meetings and appointments across multiple time zones.
• Coordinate domestic and international travel arrangements, including flights, accommodation, and visas.
• Prepare agendas, minutes, and follow-up actions for executive meetings.
• Draft and edit correspondence, reports, and presentations with a high degree of accuracy.
• Handle confidential information with utmost discretion and professionalism.
• Serve as a liaison between executives, employees, clients, and external partners.
• Conduct research and compile data for various projects and reports.
• Manage expense reporting and budget tracking for executives.
• Proactively identify and address potential scheduling conflicts or logistical issues.
• Maintain organized digital and physical filing systems.
• Provide general administrative support and assist with special projects as needed.

• Minimum of 5 years of experience as an Executive Assistant, preferably supporting senior-level executives in a remote environment.
• Proven ability to manage complex schedules and travel arrangements for executives.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to handle confidential information with discretion.
• Experience with virtual collaboration tools (e.g., Zoom, Teams, Slack).
• Demonstrated ability to work independently and effectively in a remote setting.
• Bachelor's degree or equivalent practical experience.

• Managing and optimizing complex calendars for multiple executives, coordinating meetings across different time zones.
• Arranging domestic and international travel, including flights, accommodation, visas, and detailed itineraries.
• Preparing and editing correspondence, reports, presentations, and other documents.
• Screening and prioritizing incoming communications, acting as a gatekeeper when necessary.
• Conducting research and compiling information for executive projects and meetings.
• Processing expense reports and managing other administrative tasks efficiently.
• Serving as a liaison between executives and other departments, clients, and external partners.
• Maintaining confidential files and records with the utmost discretion.
• Anticipating the needs of executives and proactively offering solutions.
• Assisting with event planning and coordination as required.

• Manage complex calendars and schedule meetings for senior leadership and global teams, ensuring effective coordination across time zones.
• Arrange comprehensive international and domestic travel itineraries, including flights, accommodation, visas, and ground transportation.
• Prepare, edit, and proofread a variety of documents, reports, presentations, and correspondence with a high degree of accuracy.
• Serve as a primary point of contact for internal and external inquiries, redirecting as necessary and ensuring prompt responses.
• Assist in the planning and execution of virtual meetings, conferences, and events.
• Maintain organized and up-to-date filing systems, both digital and physical.
• Conduct research on various topics as directed, compiling information into clear and concise summaries.
• Support onboarding processes for new remote team members.
• Manage office supplies and inventory for remote team members if applicable.
• Handle confidential information with the utmost discretion and professionalism.
• Proactively identify opportunities to improve administrative processes and workflows.
• Liaise with different departments to gather information and ensure smooth inter-departmental operations.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of proven experience in a senior administrative support role, preferably in a multinational or complex organizational setting.
• Exceptional organizational and time-management skills, with the ability to prioritize effectively.
• Excellent written and verbal communication skills, with a professional and articulate demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
• Experience with calendar management and travel booking systems.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Proactive attitude with a strong service orientation.
• Demonstrated ability to adapt to changing priorities and work in a fast-paced environment.
• Experience supporting global teams or working across multiple time zones is highly advantageous.
• Comfort and capability in a fully remote work environment.

• Manage complex and dynamic calendars for multiple senior executives, coordinating meetings across different time zones.
• Arrange domestic and international travel, including flights, accommodation, and ground transportation, ensuring all logistics are seamless.
• Prepare, edit, and proofread high-quality documents, reports, and presentations for executive review.
• Screen and prioritize incoming communications (emails, calls), acting as a primary point of contact.
• Organize and coordinate virtual meetings, webinars, and other events using various platforms.
• Conduct research on various topics as requested by executives, summarizing findings concisely.
• Process expense reports and manage invoices, ensuring accuracy and timely submission.
• Maintain confidential files and records with strict adherence to company policies.
• Anticipate executive needs and proactively offer solutions to streamline workflows.
• Act as a liaison between executives and internal/external stakeholders.

• Proven experience as an Executive Assistant, Personal Assistant, or similar role supporting C-level executives.
• Exceptional organizational and time-management skills, with the ability to multitask effectively.
• Excellent written and verbal communication skills, with a high level of professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with virtual meeting platforms (Zoom, Microsoft Teams, Google Meet) and project management tools.
• Ability to handle sensitive and confidential information with discretion.
• Proactive mindset, with strong problem-solving capabilities.
• Ability to work independently and remotely with minimal supervision.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.

• Manage and organize complex calendars, including scheduling meetings, appointments, and conference calls across multiple time zones.
• Arrange travel logistics, including flights, accommodation, and ground transportation, often with last-minute changes.
• Prepare and edit correspondence, reports, presentations, and other documents as needed.
• Conduct research and compile information for executive use.
• Screen and prioritize incoming communications, responding to or redirecting as appropriate.
• Handle confidential information with the utmost discretion and professionalism.
• Coordinate internal and external meetings, including preparing agendas, distributing materials, and taking minutes.
• Process expense reports and manage reimbursements.
• Serve as a primary point of contact for internal and external stakeholders.
• Anticipate the needs of executives and proactively address potential issues.
• Maintain organized digital filing systems.
• Provide general administrative support to ensure executive efficiency.

• Proven experience as an Executive Assistant, Virtual Assistant, or in a similar administrative role, supporting C-level executives.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a remote setting.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with video conferencing tools (Zoom, Teams, etc.) and project management software.
• High level of discretion, professionalism, and reliability.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and a proactive approach.
• Experience with international travel arrangements is a plus.
• A dedicated home office setup with reliable high-speed internet connectivity.