2 719 Global Support jobs in Bahrain

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

النيـــابـــة الــعــامـــة Prosecution Public

• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Manage and optimize complex calendars for multiple executives, coordinating meetings across different time zones.
• Arrange and coordinate domestic and international travel, including flights, accommodations, and visa arrangements.
• Prepare, edit, and proofread correspondence, reports, presentations, and other critical documents.
• Conduct research on various topics as requested by executives.
• Act as a liaison between executives and internal/external stakeholders, ensuring clear and timely communication.
• Manage and organize digital files and records, maintaining confidentiality.
• Handle expense reporting and invoice processing with accuracy.
• Assist in the planning and execution of virtual and in-person events.
• Proactively identify and address potential issues before they arise.
• Contribute to improving administrative processes and workflows for remote operations.
• Provide administrative support for special projects as assigned.
• Maintain a high level of professionalism and discretion at all times.

• Proven experience as an Executive Assistant or in a similar senior administrative role, preferably supporting C-level executives.
• Exceptional organizational and time management skills.
• Proficiency in virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Excellent written and verbal communication skills, with impeccable grammar and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
• Strong problem-solving abilities and a proactive, resourceful approach.
• Discretion and a high level of confidentiality.
• Experience with travel booking and expense management systems.
• Bachelor's degree or equivalent practical experience preferred.

• Manage and optimize complex calendars for multiple senior executives, including scheduling meetings, appointments, and travel arrangements.
• Coordinate and prepare materials for executive meetings, including agendas, presentations, and background documentation.
• Handle all aspects of executive travel arrangements, including flights, accommodation, visas, and itineraries, ensuring efficiency and cost-effectiveness.
• Screen and prioritize incoming communications, including emails, calls, and correspondence, ensuring timely responses.
• Prepare and edit confidential documents, reports, and presentations with accuracy and attention to detail.
• Conduct research and gather information as required for executive projects and decision-making.
• Maintain organized digital filing systems and databases for easy retrieval of information.
• Serve as a primary point of contact for internal and external stakeholders, liaising professionally on behalf of executives.
• Assist with special projects and initiatives as assigned by senior management.
• Anticipate needs and proactively identify solutions to streamline executive workflows and enhance productivity.

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.
• Minimum of 8 years of experience as an Executive Assistant supporting senior-level executives, preferably in a global or matrixed organization.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
• Strong written and verbal communication skills, with a keen eye for detail and accuracy.
• Discretion and a high level of confidentiality in handling sensitive information.
• Proactive and resourceful problem-solver with a positive attitude.
• Ability to work independently and anticipate the needs of executives in a remote work environment.
• Experience in managing international travel logistics is essential.
• Aptitude for learning new technologies and software.

• Managing and optimizing complex calendars for multiple executives, coordinating meetings across different time zones.
• Arranging domestic and international travel, including flights, accommodation, visas, and detailed itineraries.
• Preparing and editing correspondence, reports, presentations, and other documents.
• Screening and prioritizing incoming communications, acting as a gatekeeper when necessary.
• Conducting research and compiling information for executive projects and meetings.
• Processing expense reports and managing other administrative tasks efficiently.
• Serving as a liaison between executives and other departments, clients, and external partners.
• Maintaining confidential files and records with the utmost discretion.
• Anticipating the needs of executives and proactively offering solutions.
• Assisting with event planning and coordination as required.

• Provide advanced technical support to enterprise customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues related to our client's products.
• Escalate critical issues to engineering teams, acting as the primary technical liaison.
• Replicate customer environments and issues to identify root causes.
• Develop and maintain technical documentation, knowledge base articles, and FAQs.
• Train and mentor junior support engineers.
• Contribute to product improvement by providing detailed feedback to product development teams.
• Manage customer expectations and ensure timely resolution of support tickets.
• Participate in on-call rotation as needed.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical support, preferably in a B2B software environment.
• Strong knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud technologies.
• Proficiency in troubleshooting complex application and system issues.
• Excellent analytical and problem-solving skills.
• Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Salesforce, Jira Service Desk).
• Ability to work effectively in a hybrid model, collaborating with team members both remotely and in the office.
• Certifications such as CompTIA Network+, A+, or CCNA are a plus.