181 Guest Services jobs in Bahrain

• Overseeing the daily operations of the front desk, concierge, and guest relations departments.
• Managing and training guest services staff, fostering a positive and customer-centric work environment.
• Ensuring all guest requests, inquiries, and complaints are handled promptly, efficiently, and professionally.
• Developing and implementing service standards and procedures to enhance the overall guest experience.
• Monitoring guest feedback through surveys, online reviews, and direct interactions, and taking proactive measures to address concerns.
• Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
• Handling VIP guest arrangements and special requests to ensure personalized service.
• Managing the department's budget, controlling costs, and optimizing resource allocation.
• Implementing strategies to increase guest satisfaction scores and repeat business.
• Staying informed about local attractions and services to provide accurate recommendations to guests.

• Oversee the daily operations of the front desk, concierge, bell staff, and valet services.
• Ensure all guests receive a warm and efficient welcome, and their stay is comfortable and memorable.
• Manage guest relations, handling inquiries, requests, and complaints promptly and professionally.
• Train, supervise, and motivate front-of-house staff to maintain high service standards.
• Develop and implement service standards and operational procedures for the guest services department.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
• Collaborate with other departments, such as housekeeping and food & beverage, to ensure seamless guest experiences.
• Manage room inventory, reservations, and ensure efficient check-in and check-out processes.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
• Maintain an up-to-date knowledge of hotel services, local attractions, and events to assist guests.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in front office or guest services management within the hospitality industry.
• Proven ability to lead and motivate a team, fostering a positive work environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of hotel management systems (PMS) and reservation software.
• Exceptional customer service orientation and a passion for creating memorable guest experiences.
• Ability to remain calm and professional under pressure.
• Fluent in English; proficiency in additional languages is a significant asset.
• Knowledge of local attractions and services in **Isa Town, Southern, BH** and surrounding areas.
• A flexible schedule is required, including evenings, weekends, and holidays.

Join to apply for the Guest Services Executive – Spa – Jumeirah Gulf of Bahrain role at Jumeirah

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Join to apply for the Guest Services Executive – Spa – Jumeirah Gulf of Bahrain role at Jumeirah

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job

An exciting opportunity has arisen for a Guest Services Executive – Spa Department to join Jumeirah Gulf of Bahrain.

The Main Duties And Responsibilities Of This Role Include

• Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
• Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
• Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.
  
  

• Minimum 2 years of experience, preferably with an international luxury hospitality company
• Good knowledge of working with Opera system.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
  
  

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax-free salary and incentive structure
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
  
  

• Previous Experience or internships in Front Office department preferable
• Good knowledge of Opera PMS
• Intermediate computer skills (Microsoft Office)
• A minimum of 1–2-year work experience for a luxury hotel.
  
  

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax-free salary and incentive structure
  
  

• Leading, training, and mentoring the concierge staff to maintain service excellence.
• Developing and maintaining a comprehensive list of local attractions, restaurants, and transportation options.
• Proactively identifying and addressing guest concerns to ensure satisfaction and loyalty.
• Managing special requests, such as event bookings, transportation arrangements, and personalized itinerary planning.
• Collaborating with marketing to promote guest services and loyalty programs.
• Monitoring and analyzing guest feedback to identify areas for improvement.
• Ensuring compliance with all company policies and service standards.
• Maintaining relationships with local vendors and service providers to enhance guest offerings.
• Handling administrative tasks related to the concierge department, including budgeting and staff scheduling.

• Minimum of 5 years of experience in a luxury hotel or resort setting, with at least 2 years in a supervisory or management role within concierge services.
• Proven track record of delivering outstanding guest experiences.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English is essential, and proficiency in Arabic is highly advantageous.
• Strong knowledge of local culture, attractions, and amenities in **Janabiyah, Northern, BH**.
• Proficiency in hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a commitment to exceeding guest expectations.

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

Key Requirements

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

• Oversee all aspects of guest services, ensuring a seamless and memorable experience from arrival to departure.
• Manage and train the guest relations team, setting high standards for performance and customer engagement.
• Act as a liaison between guests and various hotel departments to address specific needs and requests.
• Handle guest feedback, complaints, and compliments with professionalism, aiming for swift and satisfactory resolutions.
• Develop and implement strategies to enhance guest satisfaction and loyalty programs.
• Maintain a thorough knowledge of hotel facilities, services, local attractions, and events to assist guests.
• Ensure all guest interactions are personalized and anticipate potential needs.
• Monitor and analyze guest satisfaction metrics, reporting findings and recommending improvements.
• Collaborate with the Marketing department on promotional activities and personalized guest communication.
• Uphold the hotel's reputation for outstanding service and hospitality.

• Proven experience in a similar role within the hospitality industry, preferably in luxury hotels or resorts.
• A diploma or degree in Hospitality Management or a related field is advantageous.
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in hotel management software and general office applications.
• A genuine passion for delivering unparalleled customer service.
• Ability to lead, motivate, and manage a team effectively.
• Fluency in English and Arabic is a strong asset; additional languages are a plus.
• Flexibility to work varied shifts, including weekends and holidays.