467 Guest Services Manager jobs in Bahrain
Guest Services Manager
406 Askar, Southern
BHD55000 Annually
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Job Description
Our client is seeking a charismatic and experienced Guest Services Manager to lead their front-of-house operations in Salmabad, Northern, BH . This role is central to ensuring an exceptional guest experience, embodying the highest standards of hospitality. You will be responsible for overseeing all aspects of guest reception, concierge services, and front desk operations, ensuring seamless check-in and check-out processes and prompt resolution of guest inquiries and issues. The ideal candidate will possess a deep understanding of hotel operations, customer service excellence, and staff management. You will lead, train, and motivate a team of front desk and concierge staff, fostering a positive and professional work environment. Key responsibilities include managing room inventory, coordinating with other hotel departments (e.g., housekeeping, F&B), and handling guest feedback and complaints with diplomacy and efficiency. The ability to anticipate guest needs, personalize their experience, and go the extra mile to ensure satisfaction is paramount. Strong communication, problem-solving, and leadership skills are essential. You will also be responsible for implementing service standards, monitoring service quality, and contributing to revenue generation through upselling and guest retention strategies. We are looking for an individual with a passion for hospitality, a keen eye for detail, and a commitment to creating memorable experiences for every guest. This is a fantastic opportunity to manage a key operational area within a reputable establishment and contribute to its continued success.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise daily front desk, concierge, and bell desk operations.
- Ensure efficient guest check-in and check-out processes.
- Train, mentor, and evaluate front office staff performance.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance departments to ensure room readiness and guest comfort.
- Monitor room availability and manage inventory to maximize occupancy and revenue.
- Implement and maintain high standards of guest service and satisfaction.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Prepare daily reports on front office operations and guest feedback.
- Act as a point of contact for VIP guests and special requests.
- Ensure compliance with hotel policies and procedures.
- Contribute to a positive and collaborative team environment.
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0
Guest Services Manager
3450 Sidon
BHD65000 Annually
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Posted 8 days ago
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Job Description
Our client, a premier hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to enhance the guest experience. This role is situated in the vibrant **Isa Town, Southern, BH**. As the Guest Services Manager, you will be responsible for leading the front desk and concierge teams, ensuring that all guests receive exceptional service from arrival to departure. Your duties will include managing guest relations, resolving complaints efficiently and courteously, and implementing service standards that exceed expectations. You will oversee the operations of the front desk, including check-in/check-out procedures, reservation management, and concierge services. Training and developing the guest services team to deliver personalized and memorable experiences will be a key focus. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead teams and deliver outstanding customer service. Excellent communication, problem-solving, and interpersonal skills are essential. A passion for the hospitality industry and a commitment to creating positive guest interactions are paramount. This is a fantastic opportunity to take on a leadership role within a dynamic hospitality environment and contribute to the success of a highly regarded establishment.
Responsibilities:
Responsibilities:
- Lead and manage the front desk, concierge, and bell desk operations.
- Ensure exceptional guest service delivery at all touchpoints.
- Handle guest inquiries, requests, and complaints effectively and professionally.
- Train, motivate, and supervise guest services staff.
- Develop and implement service standards and procedures.
- Oversee reservation management and room assignments.
- Collaborate with other hotel departments to ensure seamless operations.
- Monitor guest feedback and implement improvements.
- Maintain a high level of product knowledge about the establishment and its offerings.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in hotel front office management or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and reservation systems.
- Customer-centric approach with a passion for service excellence.
- Ability to remain calm and composed under pressure.
- Proficiency in relevant hotel management software.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
413 Ghuraifa, Capital
BHD60000 Annually
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Posted 17 days ago
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Job Description
Our client, a premier hospitality establishment in Jidhafs, Capital, BH , is seeking a proactive and customer-centric Guest Services Manager to lead their front-of-house operations. This role is integral to ensuring an exceptional guest experience from arrival to departure. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and bell staff, while maintaining the highest standards of service and efficiency. You will manage staffing levels, schedule training sessions, and conduct performance reviews to foster a motivated and skilled team.
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
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2
Guest Services Manager
445 Al Seef
BHD25 Hourly
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Posted 18 days ago
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Job Description
Our client, a premier hospitality establishment in Salmabad, Northern, BH , is seeking an experienced and dynamic Guest Services Manager to lead their front-of-house operations. This pivotal role involves overseeing all aspects of guest interaction, ensuring unparalleled service standards, and fostering a welcoming environment for every visitor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of the hospitality industry. Responsibilities include managing a team of front desk staff, concierge, and bell services, implementing and refining service protocols, handling guest feedback and resolving issues promptly and professionally. You will also be responsible for coordinating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless guest experiences. Performance monitoring, staff training, and scheduling are key components of this position. We are looking for someone who can inspire their team to achieve excellence and maintain the highest levels of guest satisfaction. A strong background in customer service, problem-solving abilities, and excellent communication skills are essential. This role requires a proactive approach to identifying opportunities for service improvement and a commitment to upholding the reputation of our esteemed establishment. A minimum of 5 years of experience in a similar role within the hospitality sector is preferred.
Key Responsibilities:
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
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Posted 21 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
00202 Jbeil
BHD35000 Annually
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Posted 25 days ago
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Job Description
Our client is a premier hospitality establishment seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Janabiyah, Northern, BH . This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will lead a team of front desk agents, concierges, and bell staff, providing training, motivation, and performance management to ensure the highest standards of service delivery. Responsibilities include managing reservations, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong understanding of hotel operations and luxury service standards. You should possess outstanding communication and interpersonal skills, with the ability to anticipate guest needs and proactively resolve issues. A keen eye for detail, excellent problem-solving abilities, and a passion for creating memorable experiences are essential. Experience with property management systems (PMS) and a solid understanding of revenue management principles are highly desirable. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of the business. We are looking for an inspiring leader who is dedicated to fostering a positive work environment and driving guest loyalty. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Remote Guest Services Manager
7777 Tubli
BHD60000 Annually
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Posted today
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Job Description
Our client is seeking an enthusiastic and experienced Remote Guest Services Manager to elevate the customer experience for their hospitality and tourism clients. In this role, you will be instrumental in designing and implementing service standards, managing customer feedback, and ensuring seamless guest satisfaction from a virtual standpoint. This is a remote-first position requiring exceptional interpersonal skills and a deep understanding of the hospitality industry.
Responsibilities:
Responsibilities:
- Develop, implement, and maintain high standards of guest service across all touchpoints, ensuring a consistent and exceptional customer experience.
- Manage and resolve guest inquiries, complaints, and feedback in a timely, professional, and effective manner, often through digital channels.
- Monitor and analyze guest satisfaction data, identifying trends and areas for improvement, and implementing strategies to enhance service delivery.
- Train and guide remote customer service representatives and other guest-facing staff on service protocols and best practices.
- Collaborate with marketing and sales teams to create and promote exceptional guest experiences.
- Oversee the development and maintenance of guest service policies and procedures.
- Manage relationships with third-party service providers to ensure quality and efficiency.
- Contribute to the strategic planning and development of new services and offerings that enhance the guest journey.
- Ensure compliance with all relevant regulations and industry standards pertaining to customer service and hospitality.
- Champion a customer-centric culture throughout the organization, advocating for the guest's needs and expectations.
- Proven experience in a guest services, customer relations, or management role within the hospitality or tourism sector.
- Demonstrated ability to manage and lead remote customer service teams.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using customer relationship management (CRM) software and other digital communication tools.
- Ability to remain calm and professional under pressure, especially when handling challenging guest situations.
- A passion for delivering outstanding service and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Familiarity with online travel agencies (OTAs) and reservation systems is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Guest Services Manager
2234 Hamad Town, Northern
BHD75000 Annually
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Posted 22 days ago
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Job Description
Our client, a leading hospitality group, is looking for an experienced and passionate Remote Guest Services Manager to oversee and enhance guest experiences across their diverse portfolio. This is a fully remote position, requiring excellent communication skills and the ability to manage teams and operations from a distance. The ideal candidate will be adept at creating seamless and memorable experiences for guests, even without direct on-site presence. Responsibilities include developing and implementing innovative guest service strategies, managing online guest feedback and review platforms, training and supervising remote customer support staff, resolving complex guest issues and complaints promptly and effectively, collaborating with various departments to ensure service consistency, analyzing guest satisfaction data to identify areas for improvement, and staying abreast of industry trends to maintain a competitive edge. You will be responsible for setting high service standards and ensuring they are met consistently across all touchpoints. The successful applicant will possess a proven track record in hospitality management, specifically in guest relations or front office operations. Strong leadership abilities, exceptional interpersonal skills, and a proactive approach to problem-solving are crucial. A deep understanding of customer relationship management (CRM) systems and other relevant hospitality software is essential. This role requires a high degree of self-discipline, excellent time management skills, and the ability to work autonomously. If you are a results-oriented professional with a passion for delivering unparalleled guest satisfaction and thrive in a remote work environment, we encourage you to apply. Join our client's team and contribute to defining the future of hospitality service from anywhere in the world.
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7
Hotel Guest Services Manager
1101 Manama, Capital
BHD45000 Annually
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Posted 25 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in the heart of Manama, Capital, BH , is seeking an experienced and charismatic Hotel Guest Services Manager. This role is pivotal in ensuring an exceptional guest experience, managing the front desk operations, concierge services, and coordinating with various hotel departments to meet guest needs. The ideal candidate will possess outstanding customer service skills, strong leadership abilities, and a passion for the hospitality industry. You will be responsible for leading a team of guest service professionals, resolving guest issues promptly and efficiently, and implementing strategies to enhance guest satisfaction and loyalty. Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and bell desk.
- Ensuring all guests receive prompt, professional, and courteous service.
- Managing and training the guest services team, including scheduling and performance reviews.
- Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
- Implementing and monitoring service standards to ensure guest satisfaction.
- Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Managing guest feedback and implementing improvements based on reviews and surveys.
- Maintaining a high level of product knowledge and local area awareness to assist guests.
- Assisting with reservations, check-in/check-out procedures, and billing inquiries.
- Developing and executing strategies to enhance guest loyalty programs.
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8
Events and Guest Services Manager
731 Zallaq, Southern
BHD70000 Annually
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Posted 13 days ago
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Job Description
Our client is seeking an experienced and dynamic Events and Guest Services Manager to oversee the planning, execution, and delivery of exceptional guest experiences for various events hosted at their premier venue in **Zallaq, Southern, BH**. This role requires a meticulous organizer with a passion for hospitality and a proven track record in event management. You will be responsible for coordinating all aspects of event logistics, from initial concept and budgeting to vendor management, on-site execution, and post-event analysis. A significant part of your role will involve ensuring outstanding guest satisfaction by leading the guest services team, managing inquiries, resolving issues promptly, and creating a welcoming atmosphere. You will work closely with marketing, operations, and catering departments to deliver seamless and memorable events. The ideal candidate possesses strong leadership skills, excellent communication, and a creative approach to problem-solving.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Plan, organize, and manage all aspects of events, including venue selection, catering, entertainment, and staffing.
- Develop event budgets and ensure adherence to financial targets.
- Source and manage relationships with external vendors, suppliers, and contractors.
- Oversee the guest services team, providing training, motivation, and performance management.
- Ensure a high level of guest satisfaction by addressing inquiries and resolving issues efficiently and professionally.
- Develop and implement strategies to enhance the overall guest experience.
- Coordinate with marketing and sales teams to promote events and drive attendance.
- Manage event registration, ticketing, and seating arrangements.
- Oversee on-site event operations, ensuring smooth execution and troubleshooting any issues that arise.
- Conduct post-event evaluations to gather feedback and identify areas for improvement.
- Maintain up-to-date knowledge of industry trends and best practices in event management and hospitality.
Qualifications:
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 5 years of experience in event planning and management, with a strong focus on guest services.
- Proven experience in managing budgets and negotiating with vendors.
- Excellent organizational, project management, and time management skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Ability to remain calm and effective under pressure.
- Proficiency in event management software and MS Office Suite.
- A passion for hospitality and delivering outstanding customer experiences.
- Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
- Experience in a similar venue or hospitality setting is a strong advantage.
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9