467 Guest Services Manager jobs in Bahrain
Guest Services Manager
Posted today
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Key Responsibilities:
- Manage and supervise daily front desk, concierge, and bell desk operations.
- Ensure efficient guest check-in and check-out processes.
- Train, mentor, and evaluate front office staff performance.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance departments to ensure room readiness and guest comfort.
- Monitor room availability and manage inventory to maximize occupancy and revenue.
- Implement and maintain high standards of guest service and satisfaction.
- Develop and execute strategies to enhance guest loyalty and repeat business.
- Prepare daily reports on front office operations and guest feedback.
- Act as a point of contact for VIP guests and special requests.
- Ensure compliance with hotel policies and procedures.
- Contribute to a positive and collaborative team environment.
Guest Services Manager
Posted 8 days ago
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Job Description
Responsibilities:
- Lead and manage the front desk, concierge, and bell desk operations.
- Ensure exceptional guest service delivery at all touchpoints.
- Handle guest inquiries, requests, and complaints effectively and professionally.
- Train, motivate, and supervise guest services staff.
- Develop and implement service standards and procedures.
- Oversee reservation management and room assignments.
- Collaborate with other hotel departments to ensure seamless operations.
- Monitor guest feedback and implement improvements.
- Maintain a high level of product knowledge about the establishment and its offerings.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in hotel front office management or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and reservation systems.
- Customer-centric approach with a passion for service excellence.
- Ability to remain calm and composed under pressure.
- Proficiency in relevant hotel management software.
Guest Services Manager
Posted 17 days ago
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Job Description
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
Guest Services Manager
Posted 18 days ago
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Job Description
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Guest Services Manager
Posted 21 days ago
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Job Description
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Guest Services Manager
Posted 25 days ago
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Job Description
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
Remote Guest Services Manager
Posted today
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Job Description
Responsibilities:
- Develop, implement, and maintain high standards of guest service across all touchpoints, ensuring a consistent and exceptional customer experience.
- Manage and resolve guest inquiries, complaints, and feedback in a timely, professional, and effective manner, often through digital channels.
- Monitor and analyze guest satisfaction data, identifying trends and areas for improvement, and implementing strategies to enhance service delivery.
- Train and guide remote customer service representatives and other guest-facing staff on service protocols and best practices.
- Collaborate with marketing and sales teams to create and promote exceptional guest experiences.
- Oversee the development and maintenance of guest service policies and procedures.
- Manage relationships with third-party service providers to ensure quality and efficiency.
- Contribute to the strategic planning and development of new services and offerings that enhance the guest journey.
- Ensure compliance with all relevant regulations and industry standards pertaining to customer service and hospitality.
- Champion a customer-centric culture throughout the organization, advocating for the guest's needs and expectations.
- Proven experience in a guest services, customer relations, or management role within the hospitality or tourism sector.
- Demonstrated ability to manage and lead remote customer service teams.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using customer relationship management (CRM) software and other digital communication tools.
- Ability to remain calm and professional under pressure, especially when handling challenging guest situations.
- A passion for delivering outstanding service and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Familiarity with online travel agencies (OTAs) and reservation systems is a plus.
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About the latest Guest services manager Jobs in Bahrain !
Remote Guest Services Manager
Posted 22 days ago
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Hotel Guest Services Manager
Posted 25 days ago
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Job Description
- Overseeing the daily operations of the front desk, concierge, and bell desk.
- Ensuring all guests receive prompt, professional, and courteous service.
- Managing and training the guest services team, including scheduling and performance reviews.
- Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
- Implementing and monitoring service standards to ensure guest satisfaction.
- Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Managing guest feedback and implementing improvements based on reviews and surveys.
- Maintaining a high level of product knowledge and local area awareness to assist guests.
- Assisting with reservations, check-in/check-out procedures, and billing inquiries.
- Developing and executing strategies to enhance guest loyalty programs.
Events and Guest Services Manager
Posted 13 days ago
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Job Description
Key Responsibilities:
- Plan, organize, and manage all aspects of events, including venue selection, catering, entertainment, and staffing.
- Develop event budgets and ensure adherence to financial targets.
- Source and manage relationships with external vendors, suppliers, and contractors.
- Oversee the guest services team, providing training, motivation, and performance management.
- Ensure a high level of guest satisfaction by addressing inquiries and resolving issues efficiently and professionally.
- Develop and implement strategies to enhance the overall guest experience.
- Coordinate with marketing and sales teams to promote events and drive attendance.
- Manage event registration, ticketing, and seating arrangements.
- Oversee on-site event operations, ensuring smooth execution and troubleshooting any issues that arise.
- Conduct post-event evaluations to gather feedback and identify areas for improvement.
- Maintain up-to-date knowledge of industry trends and best practices in event management and hospitality.
Qualifications:
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 5 years of experience in event planning and management, with a strong focus on guest services.
- Proven experience in managing budgets and negotiating with vendors.
- Excellent organizational, project management, and time management skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Ability to remain calm and effective under pressure.
- Proficiency in event management software and MS Office Suite.
- A passion for hospitality and delivering outstanding customer experiences.
- Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
- Experience in a similar venue or hospitality setting is a strong advantage.