79 Guest Services Manager jobs in Bahrain

• Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
• Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
• Develop and implement service standards and operational procedures to enhance guest satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
• Implement and manage the hotel's loyalty program, fostering guest retention.
• Prepare daily reports on occupancy, revenue, and guest service metrics.
• Ensure compliance with hotel policies and safety regulations.
• Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
• Proven experience in customer service and conflict resolution.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel property management systems (PMS) such as Opera or similar.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A polished and professional appearance.
• Knowledge of local attractions and services for concierge duties.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
• Passion for delivering exceptional guest experiences.

Continue with Google Continue with Google

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
  
  

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.
  
  

• Oversee all guest-facing departments, including front desk, concierge, bell services, and doormen, ensuring seamless coordination.
• Develop and implement guest service standards and procedures to enhance guest satisfaction and loyalty.
• Manage guest feedback and complaints, resolving issues promptly and effectively to ensure guest retention.
• Train and mentor guest relations staff, promoting a high level of professionalism and service expertise.
• Coordinate with other departments (e.g., Housekeeping, Food & Beverage, Sales) to ensure a cohesive guest experience.
• Monitor guest satisfaction metrics and implement strategies for continuous improvement.
• Handle VIP guest arrangements and special requests, ensuring personalized service.
• Conduct regular service quality audits and provide feedback to staff.
• Manage the department's budget and P&L, seeking opportunities for revenue enhancement and cost control.
• Ensure compliance with all hotel policies and safety regulations.
• Maintain a visible presence on the floor, engaging with guests and staff.
• Act as a brand ambassador, upholding the reputation and values of the establishment.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, front office management, or a similar role in the hospitality industry, preferably in luxury hotels.
• Proven leadership and team management skills.
• Exceptional interpersonal and communication skills, with fluency in English and Arabic (preferred).
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS).
• Knowledge of luxury service standards and etiquette.
• Ability to work under pressure and manage multiple priorities.
• Flexibility to work various shifts, including weekends and holidays.
• A polished and professional demeanor.

• Managing the front desk operations and ensuring efficient check-in/check-out processes.
• Training and mentoring guest relations staff.
• Developing and implementing guest satisfaction programs.
• Handling guest feedback, complaints, and service recovery initiatives effectively.
• Liaising with other departments (e.g., Housekeeping, F&B) to ensure seamless guest experiences.
• Maintaining high standards of service quality and presentation.
• Analyzing guest feedback data to identify areas for improvement.
• Building and nurturing relationships with regular guests and VIPs.

• Oversee the front desk operations, ensuring smooth check-ins and check-outs.
• Build rapport with guests, anticipate their needs, and provide personalized service.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
• Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
• Develop and implement guest satisfaction initiatives and programs.
• Maintain accurate guest records and preferences in the hotel's management system.
• Train and supervise front desk staff, ensuring adherence to service standards.
• Conduct regular service quality checks and provide feedback to the team.
• Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
• Maintain a professional and welcoming atmosphere in the lobby and guest areas.
• Act as an ambassador for the hotel, embodying its values and standards.

• Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
• Excellent knowledge of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in using hotel management software (PMS).
• Adept at handling difficult situations with diplomacy and tact.
• Fluency in English is required; knowledge of Arabic is a plus.
• Impeccable grooming and professional presentation.
• A genuine passion for creating memorable guest experiences.
• Flexibility to work varied shifts, including weekends and holidays.

• Overseeing all aspects of guest services, ensuring a consistently high standard of hospitality.
• Managing and training the front desk, concierge, and bell staff, fostering a positive and professional team environment.
• Handling guest inquiries, requests, and complaints promptly and efficiently, seeking satisfactory resolutions.
• Developing and implementing guest satisfaction initiatives to enhance the overall experience.
• Maintaining strong relationships with guests, anticipating their needs and preferences.
• Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
• Conducting regular team meetings to communicate updates, goals, and service standards.
• Monitoring online reviews and feedback platforms, responding appropriately and taking action to improve service.
• Assisting in the development and management of guest loyalty programs.
• Ensuring adherence to all operational policies and procedures related to guest services.

• Supervise and manage the daily operations of the front desk, concierge, and guest services departments.
• Ensure all guests receive a warm and personalized welcome, and their needs are anticipated and met with efficiency and professionalism.
• Develop and implement service standards and training programs for guest-facing staff to maintain high levels of service quality.
• Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure guest satisfaction and loyalty.
• Build and maintain strong relationships with guests, recognizing repeat visitors and VIPs.
• Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a seamless and enjoyable guest experience.
• Monitor guest satisfaction surveys and online reviews, identifying areas for improvement and implementing corrective actions.
• Manage reservations, room assignments, and special requests, ensuring accuracy and efficiency.
• Prepare regular reports on guest feedback, service performance, and operational efficiency for management review.
• Act as a brand ambassador, upholding the establishment's reputation for outstanding hospitality.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in a guest relations or front office management role within the hospitality industry.
• Proven ability to lead and motivate a diverse team of service professionals.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of hotel management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure, especially when handling challenging situations.
• Exceptional organizational skills and attention to detail.
• Proficiency in English; knowledge of additional languages is a plus.
• A genuine passion for providing exceptional customer service and creating memorable guest experiences.
• Flexibility to work various shifts, including weekends and holidays, as required by the operation.

• Serve as the main point of contact for guests, addressing inquiries and providing information.
• Manage and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
• Develop and implement guest service standards and procedures.
• Coordinate with various departments to ensure guest requests are met efficiently.
• Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement.
• Maintain guest records and ensure data accuracy.
• Proactively anticipate guest needs and offer personalized services.
• Assist in training and supervising front desk and guest services staff.
• Plan and execute special events and promotions to enhance guest engagement.
• Maintain a professional and welcoming demeanor at all times.
• Contribute to marketing efforts by encouraging positive online reviews and testimonials.
• Oversee the upkeep of lobby and common areas to ensure a pleasant ambiance.
• Manage VIP guest experiences and special arrangements.
• Conduct daily check-ins with relevant teams to ensure operational readiness.
• Prepare daily and weekly reports on guest feedback and operational performance.

• Associate's degree in Hospitality Management, Communications, or a related field is preferred.
• Minimum of 3 years of experience in a guest-facing role, preferably in hospitality or customer service management.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and hotel reservation systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Flexibility to work a hybrid schedule, including some weekends and evenings as needed.
• A passion for delivering outstanding customer service and creating positive guest experiences.
• Familiarity with the local tourism landscape is a plus.
• Ability to work independently and as part of a team.

• Oversee and direct the daily operations of the Guest Relations department, ensuring seamless service delivery.
• Welcome VIP guests and ensure personalized arrangements are made to meet their specific needs and preferences.
• Act as the primary point of contact for guest inquiries, concerns, and special requests, resolving issues promptly and efficiently.
• Liaise effectively with Front Office, Food & Beverage, Housekeeping, and other departments to ensure a cohesive guest experience.
• Develop and implement service standards and training programs for the Guest Relations team to maintain high levels of service quality.
• Monitor guest feedback through various channels (surveys, reviews, direct comments) and implement service improvement initiatives.
• Manage guest complaint resolution, turning potentially negative situations into positive outcomes.
• Organize and oversee special events and in-house promotions designed to enhance guest satisfaction.
• Maintain an in-depth knowledge of hotel facilities, services, local attractions, and activities to provide informed recommendations to guests.
• Empower the Guest Relations team to make on-the-spot decisions to ensure guest satisfaction and service recovery.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in guest services or front office management within the luxury hotel sector.
• Proven leadership experience with a strong ability to manage and motivate a diverse team.
• Exceptional communication, interpersonal, and problem-solving skills.
• A sophisticated and professional demeanor, with excellent presentation.
• Proficiency in hotel management systems (PMS) and standard office software.
• Fluency in English is essential; knowledge of additional languages is a significant advantage.
• Strong understanding of luxury guest expectations and service etiquette.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
• Demonstrated passion for delivering outstanding customer service and creating unique guest experiences.