334 Guest Services Manager jobs in Bahrain
Guest Services Manager
Posted 6 days ago
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Job Description
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
Guest Services Manager
Posted 13 days ago
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Job Description
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
Senior Concierge & Guest Services Manager
Posted 3 days ago
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Job Description
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Guest Relations Manager
Posted 10 days ago
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Job Description
We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.
Key Accountabilities- Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
- Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
- Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
- Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
- Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
- Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
- BSc in Hospitality and Hotel Administration.
- Possess excellent communication and interpersonal skills.
- Be a strong problem-solver with a proactive approach.
- Demonstrate a commitment to teamwork and collaboration.
- Have a high level of attention to detail and a commitment to quality.
This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:
#J-18808-LjbffrGuest Relations Manager
Posted today
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Job Description
Key Responsibilities:
- Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
- Greet and welcome guests, providing a warm and personalized introduction to the establishment.
- Anticipate guest needs and preferences, proactively offering assistance and recommendations.
- Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
- Build rapport with guests, fostering positive relationships and encouraging repeat business.
- Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
- Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
- Ensure the ambiance and presentation of public areas are consistently of the highest standard.
- Handle VIP arrangements and special requests with meticulous attention to detail.
- Train and mentor guest relations staff, ensuring adherence to service standards.
- Monitor and manage the guest relations budget.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
- Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in hotel management software (PMS) and common office applications.
- A professional and approachable demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for creating memorable guest experiences.
Guest Relations Manager
Posted 1 day ago
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Job Description
Responsibilities:
- Oversee and manage front desk operations to ensure smooth check-in and check-out processes.
- Act as the primary point of contact for guest inquiries, requests, and concerns.
- Proactively anticipate guest needs and offer personalized service to enhance their stay.
- Handle guest complaints and resolve issues effectively and empathetically, ensuring guest satisfaction.
- Develop and implement strategies to improve overall guest satisfaction scores.
- Lead, train, and motivate the front desk team to deliver exceptional service.
- Monitor guest feedback channels, including online reviews and surveys, and respond appropriately.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
- Manage VIP guests and special requests to ensure a luxurious experience.
- Ensure adherence to hotel policies, procedures, and service standards.
- Assist with staff scheduling and performance management for the front office team.
- Contribute to a positive and professional work environment.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4 years of experience in hotel front office management or guest relations.
- Proven ability to deliver outstanding customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management capabilities.
- Proficiency in hotel property management systems (PMS).
- Ability to remain calm and professional under pressure.
- Knowledge of luxury service standards and etiquette.
- Fluency in English is required; additional languages are a plus.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- A genuine passion for the hospitality industry.
Guest Relations Manager
Posted 1 day ago
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Job Description
Key responsibilities include managing the front desk operations, overseeing the concierge team, coordinating with various hotel departments (housekeeping, F&B, maintenance) to ensure seamless service delivery, and implementing guest satisfaction initiatives. You will be responsible for handling guest complaints and feedback with professionalism and efficiency, turning potentially negative experiences into positive outcomes. This role also involves developing and executing strategies to enhance guest loyalty and repeat business, analyzing guest feedback surveys, and reporting on key performance indicators. You will play a vital role in training and motivating the guest relations team to uphold the highest standards of service excellence.
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, complemented by at least 4 years of experience in guest relations, front desk management, or a similar role within the hospitality industry. Outstanding interpersonal, communication, and problem-solving skills are essential. Fluency in English and Arabic is required, with proficiency in other languages being a significant asset. A professional appearance and demeanor, coupled with a passion for delivering exceptional service, are paramount. Experience with property management systems (PMS) and a strong understanding of luxury hospitality standards are necessary. This role requires a dedicated individual who can work flexible hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. Join our team in Janabiyah, Northern, BH and be a part of creating unforgettable experiences for our guests.
Responsibilities:
- Oversee all guest interactions and ensure a high level of satisfaction.
- Manage front desk operations and supervise guest relations staff.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other hotel departments to fulfill guest needs.
- Develop and implement strategies to enhance guest loyalty.
- Analyze guest feedback and implement improvements.
- Train and motivate the guest relations team.
- Ensure adherence to luxury service standards.
- Manage VIP guest arrangements and special requests.
- Maintain a proactive approach to guest service excellence.
Qualifications:
- Bachelor's degree in Hospitality Management or related field.
- 4+ years of experience in guest relations or front desk management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in property management systems.
- Fluency in English and Arabic (other languages a plus).
- Passion for exceptional customer service.
- Ability to work flexible hours.
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Guest Relations Manager
Posted 1 day ago
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Job Description
Guest Relations Manager
Posted 1 day ago
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Job Description
Key responsibilities include overseeing the front desk operations and ensuring seamless check-in and check-out processes. You will manage guest inquiries, requests, and complaints with grace and efficiency, aiming for swift and satisfactory resolutions. Developing and implementing strategies to enhance guest satisfaction, such as personalized services, loyalty programs, and feedback mechanisms, will be a primary focus. You will train and supervise front desk staff, ensuring they adhere to high service standards and brand guidelines. Building strong relationships with guests, anticipating their needs, and exceeding expectations is paramount. You will also collaborate with other departments, including housekeeping, F&B, and events, to coordinate guest services and ensure a cohesive experience.
The ideal candidate will have extensive experience in hospitality management, with a proven track record in guest relations or front office operations. Exceptional interpersonal, communication, and problem-solving skills are essential. You should possess a deep understanding of customer service principles and a passion for delivering outstanding guest experiences. Fluency in English is required, and knowledge of additional languages is a plus. A professional appearance and a calm, courteous demeanor, even under pressure, are vital. This is a fantastic opportunity for a dynamic individual to take ownership of guest satisfaction and contribute significantly to the success of our client's hospitality operations. Your dedication to excellence will be the cornerstone of our guest experience.
Guest Relations Manager
Posted 1 day ago
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Job Description
Key Responsibilities:
- Manage and lead the guest relations team, providing training, motivation, and performance evaluations.
- Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
- Act as the primary point of contact for guests, addressing inquiries, requests, and resolving complaints with professionalism and empathy.
- Develop and implement guest service standards and procedures to enhance the overall guest experience.
- Monitor online reviews and social media feedback, responding appropriately and taking action to improve guest satisfaction.
- Coordinate with various hotel departments, such as housekeeping, F&B, and maintenance, to ensure guest needs are met promptly.
- Organize and manage special events and guest amenities.
- Maintain a high level of product knowledge for all hotel services and local attractions.
- Gather guest feedback through surveys and direct interaction to identify areas for improvement.
- Contribute to loyalty programs and initiatives to foster repeat business.
- Analyze guest service metrics and report on trends and performance to senior management.
Qualifications:
- Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity.
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Strong leadership abilities and the capacity to motivate a team.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- A passion for delivering outstanding customer service and creating memorable experiences.
- Fluency in English is required; additional languages are a plus.
- Familiarity with the local area is beneficial.