13 Gulf Hotel jobs in Bahrain

• Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
• Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
• Develop and implement service standards and operational procedures to enhance guest satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
• Implement and manage the hotel's loyalty program, fostering guest retention.
• Prepare daily reports on occupancy, revenue, and guest service metrics.
• Ensure compliance with hotel policies and safety regulations.
• Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
• Proven experience in customer service and conflict resolution.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel property management systems (PMS) such as Opera or similar.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A polished and professional appearance.
• Knowledge of local attractions and services for concierge duties.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
• Passion for delivering exceptional guest experiences.

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, motivate, and manage the front desk team to ensure high levels of performance and guest satisfaction.
• Develop and implement front desk procedures to enhance efficiency and service quality.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Ensure accurate billing and financial transactions at the front desk.
• Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest service.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and performance evaluations for front desk personnel.
• Maintain a high standard of appearance and professionalism for the front desk area and team.
• Analyze front desk operations data to identify areas for improvement and implement solutions.
• Ensure compliance with all health, safety, and security regulations.
• Assist guests with local information, recommendations, and excursion bookings.
• Manage the hotel's reputation by ensuring positive guest interactions.
• Contribute to the overall success and profitability of the hotel through excellent guest service and operational efficiency.

• Proven experience as a Front Desk Manager, Assistant Front Desk Manager, or a similar leadership role in the hospitality industry.
• In-depth knowledge of hotel management systems (PMS) and booking software.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A passion for delivering exceptional customer service.
• Proficiency in multiple languages is a significant advantage.
• A degree in Hospitality Management or a related field is preferred.
• Excellent organizational and multitasking skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong understanding of revenue management principles is a plus.
• Previous experience in the Bahraini hospitality market is beneficial.

Front Desk Agent Full-time vacancy in Manama Bahrain

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service