64 Gulf Hotel jobs in Bahrain
Front Desk Receptionist & Guest Services Associate
880 Riffa, Southern
BHD35000 Annually
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Posted 3 days ago
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Job Description
Our client is looking for a welcoming and efficient Front Desk Receptionist & Guest Services Associate to be the first point of contact for visitors and guests. This role is based in **Riffa, Southern, BH**. You will be responsible for creating a positive and memorable experience for everyone who walks through the door. Key duties include greeting guests warmly, managing check-in and check-out processes, answering phones, directing inquiries, and providing information about services and amenities. You will also handle reservations, manage correspondence, and maintain a tidy and organized reception area. The ideal candidate will possess exceptional customer service skills, a professional demeanor, and excellent communication abilities. A friendly and approachable personality is essential, along with the ability to multitask and handle busy periods with grace. Proficiency in basic computer applications, including email and reservation systems, is required. You will act as a brand ambassador, embodying the company’s values and commitment to guest satisfaction. Responsibilities may also include assisting with administrative tasks, coordinating with other departments, and resolving guest issues promptly and courteously. A passion for hospitality and a desire to contribute to a seamless guest experience are paramount. This is an excellent opportunity to join a reputable establishment and build a career in the hospitality sector.
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0
Hotel Revenue Management Director
211 Manama, Capital
BHD110000 Annually
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Posted 21 days ago
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Job Description
Our client is seeking a strategic and analytical Hotel Revenue Management Director to lead their revenue optimization efforts. This hybrid role requires a blend of on-site presence for key meetings and strategic planning, with the flexibility of remote work for day-to-day operations. You will be responsible for developing and implementing comprehensive revenue management strategies to maximize room revenue and overall profitability across all properties. This includes forecasting demand, optimizing pricing and inventory controls, and analyzing market trends and competitor performance. The ideal candidate will have a deep understanding of the hospitality industry, proven experience in revenue management systems and methodologies, and a strong analytical aptitude. You will lead a team of revenue analysts, providing guidance and fostering a data-driven approach to decision-making. Key responsibilities include setting pricing strategies, managing distribution channels, and collaborating with sales, marketing, and operations teams to ensure alignment with business objectives. You must be proficient in using revenue management software, data analysis tools, and possess excellent communication and presentation skills to convey complex strategies to stakeholders. This role demands a forward-thinking individual who can adapt to the dynamic hospitality market and drive continuous improvement in revenue performance. The ability to balance strategic leadership with hands-on execution in a hybrid work model is crucial.
Responsibilities:
Responsibilities:
- Develop and execute dynamic pricing and inventory management strategies to maximize RevPAR.
- Conduct thorough market analysis, competitor benchmarking, and demand forecasting.
- Manage relationships with online travel agencies (OTAs) and other distribution partners.
- Analyze performance data and identify trends to inform strategic decisions.
- Lead and mentor the revenue management team, setting performance goals and providing development opportunities.
- Collaborate with Sales, Marketing, and Operations departments to align strategies and drive revenue.
- Prepare regular performance reports and presentations for senior leadership.
- Implement and leverage revenue management systems and technologies effectively.
- Identify opportunities for new revenue streams and cross-selling initiatives.
- Stay abreast of industry trends, emerging technologies, and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- 7+ years of progressive experience in hotel revenue management, with at least 3 years in a leadership role.
- Proven track record of successfully increasing revenue and profitability for hotel properties.
- In-depth knowledge of hotel operations, market dynamics, and distribution channels.
- Proficiency in leading revenue management software (e.g., IDeaS, Duetto, SynXis) and analytics tools.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation abilities.
- Ability to work effectively in a hybrid work environment, balancing on-site and remote responsibilities.
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1
Guest Services Supervisor
222 Busaiteen, Muharraq
BHD25 Hourly
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Posted 3 days ago
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Job Description
Our client, a premier hospitality establishment located in the vibrant heart of Busaiteen, Muharraq, BH , is seeking a dynamic and customer-focused Guest Services Supervisor to lead their front-of-house operations. This is an on-site position requiring a strong presence and exceptional interpersonal skills to ensure unparalleled guest satisfaction. The Guest Services Supervisor will oversee the daily operations of the front desk, concierge, and guest relations teams, ensuring seamless check-in/check-out processes and addressing guest needs with efficiency and professionalism. You will be responsible for training, motivating, and evaluating front-line staff, fostering a culture of excellence in service delivery. Key duties include managing guest inquiries and complaints, resolving issues promptly, and implementing service standards to enhance the overall guest experience. The supervisor will also assist with managing reservations, coordinating with other departments, and contributing to service improvement initiatives. The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a natural ability to anticipate guest needs. A minimum of 3 years of experience in a supervisory role within the hospitality industry is required, preferably in front office operations. Excellent communication, problem-solving, and leadership skills are essential. Proficiency in property management systems (PMS) and standard office software is necessary. A diploma or degree in Hospitality Management or a related field is a significant advantage. If you are a motivated and experienced hospitality professional dedicated to delivering exceptional guest experiences and leading a team to success, we encourage you to apply for this rewarding on-site role.
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2
Guest Services Manager
3450 Sidon
BHD65000 Annually
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Posted 4 days ago
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Job Description
Our client, a premier hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to enhance the guest experience. This role is situated in the vibrant **Isa Town, Southern, BH**. As the Guest Services Manager, you will be responsible for leading the front desk and concierge teams, ensuring that all guests receive exceptional service from arrival to departure. Your duties will include managing guest relations, resolving complaints efficiently and courteously, and implementing service standards that exceed expectations. You will oversee the operations of the front desk, including check-in/check-out procedures, reservation management, and concierge services. Training and developing the guest services team to deliver personalized and memorable experiences will be a key focus. You will also collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead teams and deliver outstanding customer service. Excellent communication, problem-solving, and interpersonal skills are essential. A passion for the hospitality industry and a commitment to creating positive guest interactions are paramount. This is a fantastic opportunity to take on a leadership role within a dynamic hospitality environment and contribute to the success of a highly regarded establishment.
Responsibilities:
Responsibilities:
- Lead and manage the front desk, concierge, and bell desk operations.
- Ensure exceptional guest service delivery at all touchpoints.
- Handle guest inquiries, requests, and complaints effectively and professionally.
- Train, motivate, and supervise guest services staff.
- Develop and implement service standards and procedures.
- Oversee reservation management and room assignments.
- Collaborate with other hotel departments to ensure seamless operations.
- Monitor guest feedback and implement improvements.
- Maintain a high level of product knowledge about the establishment and its offerings.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in hotel front office management or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of hotel operations and reservation systems.
- Customer-centric approach with a passion for service excellence.
- Ability to remain calm and composed under pressure.
- Proficiency in relevant hotel management software.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Supervisor
450 Galali
BHD2800 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Guest Services Supervisor to join their prestigious hotel located in Janabiyah, Northern, BH . This role is essential in ensuring an exceptional experience for all guests from arrival to departure. The Guest Services Supervisor will lead a team of front desk agents and concierge staff, providing training, motivation, and support to ensure high standards of service. Key responsibilities include overseeing the daily operations of the front desk, managing check-in and check-out processes, handling guest inquiries and complaints efficiently and professionally, and ensuring all guest requests are met promptly. You will be responsible for maintaining accurate guest records, managing room inventory, and coordinating with other hotel departments to ensure seamless service delivery. The ideal candidate will have a strong understanding of hotel operations, exceptional communication and interpersonal skills, and a passion for delivering outstanding customer service. Previous experience in a supervisory role within the hospitality industry is required. A proactive approach to problem-solving and the ability to remain calm and composed under pressure are crucial. You will also be involved in developing and implementing service improvement initiatives and ensuring adherence to hotel policies and procedures. This position offers a competitive salary, opportunities for career advancement, and a chance to be part of a dedicated team committed to excellence in hospitality. If you are a natural leader with a commitment to guest satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
413 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client, a premier hospitality establishment in Jidhafs, Capital, BH , is seeking a proactive and customer-centric Guest Services Manager to lead their front-of-house operations. This role is integral to ensuring an exceptional guest experience from arrival to departure. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and bell staff, while maintaining the highest standards of service and efficiency. You will manage staffing levels, schedule training sessions, and conduct performance reviews to foster a motivated and skilled team.
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
Key duties include handling guest complaints and resolving issues promptly and professionally, implementing service improvement initiatives, and collaborating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. The Guest Services Manager will also be responsible for managing reservations, check-ins, and check-outs, ensuring accuracy and efficiency. A strong focus on guest satisfaction will be paramount, requiring proactive engagement with guests to anticipate their needs and exceed expectations. This role involves a hybrid work arrangement, combining on-site supervision with some administrative tasks that may be performed remotely. You will be expected to develop and maintain strong relationships with guests, encouraging repeat business and positive reviews. The ability to adapt to the fast-paced demands of the hospitality industry, coupled with excellent leadership and communication skills, is essential. This is an exciting opportunity to contribute to the reputation of a leading establishment and shape the guest experience for a diverse clientele. The manager will also play a role in revenue management and occupancy forecasting for the front office.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience
- Minimum of 3 years of experience in front office management or a supervisory role in hospitality
- Proven track record of delivering exceptional guest service
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software (PMS) and reservation systems
- Ability to handle stressful situations and resolve conflicts effectively
- Knowledge of budgeting and staff scheduling
- Flexibility to work various shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager
445 Al Seef
BHD25 Hourly
WhatJobs
Posted 14 days ago
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Job Description
Our client, a premier hospitality establishment in Salmabad, Northern, BH , is seeking an experienced and dynamic Guest Services Manager to lead their front-of-house operations. This pivotal role involves overseeing all aspects of guest interaction, ensuring unparalleled service standards, and fostering a welcoming environment for every visitor. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a deep understanding of the hospitality industry. Responsibilities include managing a team of front desk staff, concierge, and bell services, implementing and refining service protocols, handling guest feedback and resolving issues promptly and professionally. You will also be responsible for coordinating with other departments such as housekeeping, food and beverage, and maintenance to ensure seamless guest experiences. Performance monitoring, staff training, and scheduling are key components of this position. We are looking for someone who can inspire their team to achieve excellence and maintain the highest levels of guest satisfaction. A strong background in customer service, problem-solving abilities, and excellent communication skills are essential. This role requires a proactive approach to identifying opportunities for service improvement and a commitment to upholding the reputation of our esteemed establishment. A minimum of 5 years of experience in a similar role within the hospitality sector is preferred.
Key Responsibilities:
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
Key Responsibilities:
- Lead and manage the guest services team to deliver exceptional customer service.
- Develop and implement standard operating procedures for all guest-facing departments.
- Monitor guest satisfaction, address complaints, and ensure timely resolution.
- Collaborate with other departments to optimize guest experience.
- Train and mentor staff to ensure high performance and professional development.
- Manage staffing levels, schedules, and payroll for the guest services department.
- Oversee the efficient operation of the front desk and concierge services.
- Maintain a thorough knowledge of hotel services, local attractions, and amenities.
- Report on guest service metrics and identify areas for improvement.
- Ensure compliance with all hotel policies and safety regulations.
This is a Hybrid role, requiring presence at the property in Salmabad, Northern, BH for key meetings, training, and peak operational periods, with flexibility for remote work on other days.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
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Posted 17 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
7
Guest Services Manager
00202 Jbeil
BHD35000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is a premier hospitality establishment seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Janabiyah, Northern, BH . This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will lead a team of front desk agents, concierges, and bell staff, providing training, motivation, and performance management to ensure the highest standards of service delivery. Responsibilities include managing reservations, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong understanding of hotel operations and luxury service standards. You should possess outstanding communication and interpersonal skills, with the ability to anticipate guest needs and proactively resolve issues. A keen eye for detail, excellent problem-solving abilities, and a passion for creating memorable experiences are essential. Experience with property management systems (PMS) and a solid understanding of revenue management principles are highly desirable. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of the business. We are looking for an inspiring leader who is dedicated to fostering a positive work environment and driving guest loyalty. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Revenue Management Director - Remote
15007 Al Muharraq
BHD90000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking an experienced and visionary Revenue Management Director to lead their revenue optimization strategies. This is a fully remote position, designed for a leader who can drive profitability and market share from anywhere, focusing on strategic analysis and performance metrics rather than physical presence. You will oversee revenue management for a portfolio of properties, ensuring maximum yield and competitive positioning.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize room revenue and overall profitability across assigned properties.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting to inform pricing and inventory strategies.
- Set room rates, forecast occupancy, and manage inventory levels across all distribution channels.
- Utilize revenue management systems (RMS) and data analytics tools to identify trends, opportunities, and potential risks.
- Collaborate closely with Sales, Marketing, and Operations teams to align strategies and drive incremental revenue.
- Monitor industry trends, economic factors, and competitive activities that may impact revenue performance.
- Develop and present regular performance reports and strategic recommendations to senior leadership.
- Implement dynamic pricing strategies based on demand, seasonality, and local events.
- Oversee the effective use of property management systems (PMS) and channel managers.
- Train and mentor hotel revenue management teams, fostering a culture of continuous improvement and data-driven decision-making.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field. MBA or advanced degree is a plus.
- Minimum of 7 years of progressive experience in hotel revenue management, with a proven track record of success in driving revenue growth and profitability.
- Extensive knowledge of revenue management principles, forecasting methodologies, and pricing strategies.
- Proficiency with industry-standard revenue management systems (e.g., IDeaS, Duetto) and property management systems (e.g., Opera).
- Strong analytical and quantitative skills, with the ability to interpret complex data and translate it into actionable strategies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and thrive in a remote, global team environment.
- Strategic thinking and a proactive approach to identifying and capitalizing on market opportunities.
- Understanding of digital marketing and distribution channels within the hospitality industry.
This advertiser has chosen not to accept applicants from your region.
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