3 Gulf Hotel Bahrain jobs in Bahrain
Hotel Guest Services Manager
20020 Tubli, Central
BHD50000 Annually
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Our client is looking for an exceptional Hotel Guest Services Manager to lead their front-of-house operations in Janabiyah, Northern, BH . This role is central to ensuring an outstanding guest experience from arrival to departure. The ideal candidate will have a passion for hospitality, excellent interpersonal skills, and a proven ability to manage a dynamic team. Responsibilities include overseeing the reception, concierge, and bell desk operations, ensuring all guest requests and inquiries are handled promptly and professionally. You will be responsible for training and developing the guest services team, setting performance standards, and conducting regular performance reviews. A key part of the role involves handling guest feedback, resolving complaints efficiently and effectively, and turning potentially negative situations into positive ones. You will work closely with other hotel departments, such as housekeeping and food and beverage, to ensure seamless service delivery. Managing guest reservations, check-ins, and check-outs efficiently and accurately is essential. The Guest Services Manager will also be involved in implementing guest loyalty programs and ensuring the highest standards of service quality are consistently met. A proactive approach to anticipating guest needs and exceeding expectations is paramount. The ability to work flexible hours, including evenings and weekends, is required. This position demands exceptional problem-solving skills and the capacity to remain calm and composed under pressure. Your leadership will directly impact guest satisfaction and the hotel's overall reputation for excellence in service.
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Guest Services Manager, Luxury Hotel
BH 325 Askar, Southern
BHD70000 Annually
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Our client, a highly-rated luxury hotel, is seeking an experienced and guest-centric Guest Services Manager to oversee all front-facing operations in Tubli, Capital, BH . This role is pivotal in ensuring an exceptional guest experience from arrival to departure, upholding the hotel's reputation for outstanding service. The ideal candidate will be a natural leader with a passion for hospitality and a proven ability to manage a diverse team, ensuring seamless operations and exceeding guest expectations. You will be responsible for the overall guest satisfaction, including front desk, concierge, and bell services.
Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.
Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
Responsibilities include managing and training the front desk, concierge, bell staff, and valet teams to deliver personalized and efficient service. You will be responsible for developing and implementing standard operating procedures to enhance guest services and operational efficiency. Handling guest inquiries, concerns, and complaints with professionalism and empathy, ensuring timely and satisfactory resolutions, is crucial. This role involves monitoring and analyzing guest feedback, implementing strategies to improve guest satisfaction scores. You will also be responsible for managing room inventory, reservations, and ensuring the accuracy of billing and guest accounts. Collaboration with other hotel departments, such as housekeeping, food and beverage, and maintenance, is essential to ensure a cohesive guest experience. Budget management for the Guest Services department, including staffing, supplies, and training, will be a key responsibility. The Guest Services Manager will actively participate in the hotel's yield management strategies to maximize occupancy and revenue. The ability to anticipate guest needs and proactively offer solutions is a hallmark of this position.
Qualifications : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of progressive experience in hotel front office operations, with at least 2 years in a supervisory or management capacity. Proven experience in luxury hotel environments is essential. Excellent knowledge of hotel property management systems (PMS) and reservation software. Strong understanding of customer service principles and best practices. Exceptional leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. A polished and professional demeanor. The ability to remain calm and efficient under pressure. A passion for delivering memorable guest experiences.
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Remote Hotel Operations and Guest Services Manager
601 Zallaq, Southern
BHD60000 Annually
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We are offering an exciting remote opportunity for a seasoned Hotel Operations and Guest Services Manager. In this fully remote role, you will oversee and enhance the guest experience and operational efficiency for a portfolio of boutique hotels, managing aspects of their operations and customer relations remotely. Your responsibilities will include setting service standards, training remote staff on hospitality best practices, and implementing quality assurance programs to ensure exceptional guest satisfaction. You will handle customer feedback, resolve guest issues proactively, and develop strategies to enhance customer loyalty and retention. This role involves remote supervision of on-site teams, ensuring adherence to operational policies and procedures, and optimizing resource allocation. You will also be involved in budgeting, cost control, and performance analysis for the properties you oversee. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Proven experience (5+ years) in hotel management, with a strong focus on guest services and operations, is essential. Exceptional interpersonal skills, problem-solving abilities, and a passion for delivering outstanding hospitality are critical. Experience in managing remote teams and proficiency with hotel management software (PMS) and online booking platforms are highly desirable. You must possess excellent communication skills, be highly organized, and have a proactive approach to ensuring a seamless guest experience. If you are a dedicated hospitality professional who thrives on creating memorable experiences and leading from a distance, we encourage you to apply and contribute to our growing brand.
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