1 Gulf Hotel Bahrain Convention Spa jobs in Bahrain

Hotel Guest Services Manager

1101 Manama, Capital BHD45000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client, a prestigious hotel in the heart of Manama, Capital, BH , is seeking an experienced and charismatic Hotel Guest Services Manager. This role is pivotal in ensuring an exceptional guest experience, managing the front desk operations, concierge services, and coordinating with various hotel departments to meet guest needs. The ideal candidate will possess outstanding customer service skills, strong leadership abilities, and a passion for the hospitality industry. You will be responsible for leading a team of guest service professionals, resolving guest issues promptly and efficiently, and implementing strategies to enhance guest satisfaction and loyalty. Key responsibilities include:
  • Overseeing the daily operations of the front desk, concierge, and bell desk.
  • Ensuring all guests receive prompt, professional, and courteous service.
  • Managing and training the guest services team, including scheduling and performance reviews.
  • Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
  • Implementing and monitoring service standards to ensure guest satisfaction.
  • Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
  • Managing guest feedback and implementing improvements based on reviews and surveys.
  • Maintaining a high level of product knowledge and local area awareness to assist guests.
  • Assisting with reservations, check-in/check-out procedures, and billing inquiries.
  • Developing and executing strategies to enhance guest loyalty programs.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience. A minimum of 4 years of experience in a guest-facing role within the hotel industry, with at least 2 years in a supervisory or management capacity, is required. Excellent communication, interpersonal, and problem-solving skills are essential. Proficiency in hotel management software (e.g., Opera, Fidelio) is a must. A polished and professional demeanor is required for interacting with guests and VIPs. Fluency in English is essential, and knowledge of other languages is a plus. This is a demanding on-site role requiring flexibility in working hours, including evenings, weekends, and holidays, to best serve our guests at our Manama, Capital, BH location.
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