67 Hotel Services jobs in Bahrain

Job Overview

The Receptionist is the first point of contact for patients, families, visitors, and staff at the healthcare facility. The role requires providing a welcoming, professional, and supportive environment by managing front desk operations, handling inquiries, coordinating appointments, and ensuring smooth communication between departments. The Receptionist will play an important role in enhancing the patient and visitor experience.

Key Responsibilities

• Greet and welcome patients, families, visitors, and staff in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls promptly and professionally.
• Manage front desk operations including patient check-in, appointment scheduling, and visitor logs.
• Provide accurate information regarding hospital services, facilities, and processes.
• Assist in the coordination of patient admissions and discharges in collaboration with the nursing and administration teams.
• Handle incoming and outgoing correspondence (emails, letters, courier packages).
• Maintain cleanliness and organization of the reception area at all times.
• Ensure confidentiality of patient information in line with hospital policies and Bahrain labor/health regulations.
• Support administrative functions including filing, record keeping, photocopying, and data entry.
• Escalate patient or visitor concerns to the appropriate department for prompt resolution.
• Liaise with security, housekeeping, and facility management teams to ensure smooth front office operations.
• Assist in emergency protocols by guiding visitors and patients as needed.

Qualifications & Experience

• High school diploma or bachelor's degree preferred.
• Minimum 2–3 years' experience as a receptionist or front desk executive, preferably in a healthcare or hospitality setting.
• Proficiency in MS Office Suite and basic knowledge of hospital management systems (ERP/HIS experience preferred).
• Strong communication skills in Arabic and English.
• Knowledge of customer service best practices.

Key Skills

• Excellent interpersonal and communication skills.
• Professional appearance and behavior.
• Ability to multitask, prioritize, and remain calm under pressure.
• Strong organizational and time management skills.
• Sensitivity to patient needs and cultural awareness.

Company Description

Crowne Plaza Manama, Bahrain, home to the famous Gulf Air Formula One Bahrain Grand Prix, is located in the heart of the Diplomatic area, close to the business and banking district. Just a 15-minute ride from the Bahrain International Airport, Crowne Plaza Bahrain offers classic, elegant rooms as well as smart, contemporary accommodations. Our Bahrain Conference Centre is a leading venue for seminars and exhibitions, and we offer a range of dining options from Mediterranean-style seafood at Waves restaurant to exotic Indian dishes at Spices restaurant. At Crowne Plaza Bahrain, we employ people who put our guests at the heart of everything they do, going the extra mile to ensure an exceptional experience.

Role Description

This is a full-time on-site role in Manama for a Front Desk Supervisor. The Front Desk Supervisor will oversee daily front desk operations, ensuring a high level of customer satisfaction. Responsibilities include managing front desk staff, handling receptionist duties, ensuring efficient check-in and check-out processes, and providing exceptional customer service. The role requires maintaining professional phone etiquette when addressing inquiries and implementing customer service standards. The role will also involve training and supervising front desk employees to maintain high performance levels.

Qualifications

• Supervisory Skills, experience in managing and training front desk staff
• Proficiency in Receptionist Duties, including check-in and check-out processes
• Strong Customer Service and Customer Satisfaction skills
• Excellent Phone Etiquette and communication skills
• Ability to handle stressful situations and resolve conflicts efficiently
• Prior experience in the hospitality industry is a plus
• Proficiency in hotel management software and MS Office
• Bachelor's degree in Hospitality Management or related field preferred

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Company Description

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Role Description

This is a full-time on-site role for a Front Desk Agent at Onyx Rotana, located in Manama. The Front Desk Agent will handle various receptionist duties, including greeting and welcoming guests, managing reservations, and providing excellent customer service. They will be responsible for answering phone calls, addressing guest inquiries, and ensuring a seamless check-in and check-out process.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service skills and the ability to handle reservations
• Effective communication skills
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including weekends and holidays
• Previous experience in hospitality is a plus
• High school diploma or equivalent required; additional education is a plus

Job Responsibilities:

• Greet and assist in-house guests and tenants.
• Handle incoming calls and intercom communication.
• Coordinate with housekeeping and maintenance teams.
• Manage basic payment handling and record-keeping.
• Assist and coordinate with upper management on daily tasks.

Requirements:

• 1–2 years of front desk/frontline experience (real estate or hotel industry preferred).
• Fluent in Hindi; knowledge of Arabic and Malayalam is an added advantage.
• Female candidates preferred.
• Must be well-groomed and have a pleasant personality.
• Should be available to join immediately.
• Diploma or Degree in Business Administration, Accounting, or related fields

Job Type: Full-time

Pay: BD BD per month

• Answer and direct incoming calls and emails in a professional and timely manner.
• Manage appointment scheduling for clients and internal teams using online calendars.
• Greet virtual visitors and direct them to the appropriate personnel or resources.
• Handle customer inquiries and provide information about services and company offerings.
• Process incoming and outgoing mail and deliveries (if applicable through a designated service).
• Maintain and update contact databases and customer records.
• Provide administrative support, including data entry, document preparation, and filing.
• Manage the reception area and ensure it is presentable (if using a co-working space or similar).
• Coordinate with other departments to ensure smooth operations.
• Handle special administrative projects as assigned.

• High school diploma or equivalent; Associate's degree or relevant certification is a plus.
• Proven experience as a Receptionist, Front Desk Agent, or in a similar customer-facing role.
• Excellent phone etiquette and strong verbal and written communication skills.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams, Slack) and office software (e.g., Microsoft Office Suite, Google Workspace).
• Strong organizational and time management skills with the ability to multitask.
• A friendly, professional, and customer-oriented demeanor.
• Ability to work independently and manage tasks effectively in a remote environment.
• Reliable internet connection and a dedicated remote workspace.

• Oversee daily operations of the front desk, ensuring efficiency and guest satisfaction.
• Recruit, train, schedule, and supervise front desk staff.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints professionally and resolve issues promptly.
• Monitor and manage hotel reservations, ensuring optimal occupancy and revenue.
• Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service.
• Implement and enforce hotel policies and procedures related to front desk operations.
• Maintain high standards of presentation and professionalism at the front desk.
• Utilize Property Management System (PMS) for all front desk functions.
• Analyze guest feedback and implement strategies for service improvement.
• Assist with budgeting and cost control for the front desk department.

• Overseeing the daily operations of the front desk, concierge, and bell desk.
• Ensuring all guests receive prompt, professional, and courteous service.
• Managing and training the guest services team, including scheduling and performance reviews.
• Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
• Implementing and monitoring service standards to ensure guest satisfaction.
• Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
• Managing guest feedback and implementing improvements based on reviews and surveys.
• Maintaining a high level of product knowledge and local area awareness to assist guests.
• Assisting with reservations, check-in/check-out procedures, and billing inquiries.
• Developing and executing strategies to enhance guest loyalty programs.