212 Hotel Services jobs in Bahrain

• Develop and execute dynamic pricing and inventory management strategies to maximize RevPAR.
• Conduct thorough market analysis, competitor benchmarking, and demand forecasting.
• Manage relationships with online travel agencies (OTAs) and other distribution partners.
• Analyze performance data and identify trends to inform strategic decisions.
• Lead and mentor the revenue management team, setting performance goals and providing development opportunities.
• Collaborate with Sales, Marketing, and Operations departments to align strategies and drive revenue.
• Prepare regular performance reports and presentations for senior leadership.
• Implement and leverage revenue management systems and technologies effectively.
• Identify opportunities for new revenue streams and cross-selling initiatives.
• Stay abreast of industry trends, emerging technologies, and best practices in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• 7+ years of progressive experience in hotel revenue management, with at least 3 years in a leadership role.
• Proven track record of successfully increasing revenue and profitability for hotel properties.
• In-depth knowledge of hotel operations, market dynamics, and distribution channels.
• Proficiency in leading revenue management software (e.g., IDeaS, Duetto, SynXis) and analytics tools.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent leadership, communication, and presentation abilities.
• Ability to work effectively in a hybrid work environment, balancing on-site and remote responsibilities.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

• Develop and execute comprehensive revenue management strategies to optimize occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
• Conduct in-depth market analysis, competitor research, and demand forecasting to inform pricing and inventory decisions.
• Implement dynamic pricing strategies across all distribution channels, including online travel agencies (OTAs), direct bookings, and global distribution systems (GDS).
• Manage room inventory, ensuring optimal availability and preventing overbooking or underutilization.
• Collaborate closely with sales, marketing, and operations teams to align revenue management strategies with overall business goals.
• Develop and deliver insightful reports and presentations on revenue performance, market trends, and strategic recommendations to senior leadership.
• Mentor and guide on-property revenue managers and teams, providing training and support to enhance their capabilities.
• Oversee the effective utilization of revenue management systems (RMS) and other relevant technology platforms.
• Identify opportunities for new revenue streams and partnerships within the hospitality sector.
• Ensure adherence to brand standards and company policies in all revenue management activities.
• Stay current with industry best practices, emerging technologies, and shifts in traveler behavior.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. MBA or advanced degree is preferred.
• Minimum of 8 years of progressive experience in hotel revenue management, with at least 4 years in a director-level or senior management role overseeing multiple properties.
• Proven track record of successfully driving revenue growth and profitability in competitive markets.
• Expertise in revenue management principles, forecasting methodologies, and pricing strategies.
• Proficiency with leading Revenue Management Systems (RMS), PMS (Property Management Systems), and Channel Managers.
• Strong analytical and quantitative skills, with the ability to interpret complex data and translate it into actionable strategies.
• Excellent leadership, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Strategic thinker with a keen understanding of the global hospitality market dynamics.
• Ability to work effectively in a fast-paced, remote environment, managing multiple priorities simultaneously.
• Experience with luxury and boutique hotel segments is highly desirable.

• Develop and implement comprehensive revenue management strategies to maximize room revenue and profitability.
• Analyze market data, competitor pricing, and demand forecasts to set optimal room rates and inventory controls.
• Manage the forecasting process, ensuring accuracy and alignment with business goals.
• Oversee the implementation of pricing and promotion strategies across all distribution channels (online travel agencies, direct bookings, GDS).
• Collaborate with sales, marketing, and operations teams to ensure a cohesive approach to revenue generation.
• Monitor key performance indicators (KPIs) and provide regular reports on revenue performance to senior management.
• Identify opportunities for incremental revenue through upselling, cross-selling, and package development.
• Stay abreast of industry trends, technological advancements, and best practices in revenue management.
• Utilize revenue management systems and tools effectively to support decision-making.
• Provide strategic guidance and training to hotel teams on revenue management principles.

• Develop and implement comprehensive revenue management strategies to achieve optimal occupancy and average daily rate (ADR).
• Analyze market trends, competitor pricing, and historical data to forecast demand accurately.
• Set and manage room rates and inventory controls across all distribution channels.
• Collaborate with sales, marketing, and operations teams to align strategies and drive revenue.
• Monitor and report on key performance indicators (KPIs), providing insights and recommendations for improvement.
• Utilize revenue management systems and tools effectively to optimize pricing and inventory decisions.
• Conduct regular performance reviews and identify opportunities for strategic adjustments.
• Manage group bookings and transient segments to maximize revenue opportunities.
• Stay abreast of industry best practices and emerging trends in revenue management.
• Provide training and guidance to hotel-level revenue management staff.
• Prepare detailed reports and presentations for senior management.

Overview

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
• The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
• The individual is expected to take ownership and responsibility for personal performance targets.
• Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
• The individual should be flexible in meeting the dynamic nature of work.
• To provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
• Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Prior experience working within life insurance industry.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy.
• KYC knowledge.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 25 September 2025

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

Overview

We are looking for enthusiastic success driven contact centre agents to join our team!

To answer all ila Bank customer queries by delivering exception levels of customer experience and satisfaction. Using all the tools and resources available, striving to resolve all customer enquiries on first call (FCR).

• Responsible for the ila Bank Customer Service Contact Centre (CSCC) delivery to the agreed levels of Customer Experience for all customers on any given shift.


• Answering communications from customers professionally and responding to customer inquiries and complaints.


• To ensure customers queries are answered with the aim of a first-time resolution.


• To ensure that other queries are responded to within our agreed response time and SLAs.


• To ensure the best Customer Service experience is given to all customers regardless of communication channel.


• To achieve KPI’s whilst maintaining excellent quality.


• To handle customers in both inbound and outbound across different platforms, including Social Media, Email, Live Chat and Telephone.


• You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries and feed this to the management team.


• Researching required information using available resources to support resolving Customer requests.


• Handling and resolving customer complaints regarding product sales to customer service problems.


• Providing customers with the organisation’s service and product information.


• Processing forms, cases, and applications requested by the customers.


• Identifying, escalating priority issues and reporting to CSCC management.


• Following up complicated customer calls where required.


• Completing call notes and call reports as necessary and updating them in the CRM.


• Obtaining and evaluating all relevant data to handle complaints and inquiries.


• Recording details of comments, inquiries, complaints, and actions taken.


• Managing administration, communicating and coordinating with internal departments.


• Other duties as assigned.

• A minimum of 2 Years Contact Centre/Customer Services Advisor


• Proficiency in Microsoft Office and customer service software.


• Ideal: Banking background.


• Involvement in startup business (ideal not mandatory).

• BS in Banking/Finance or equivalent (Desired not mandatory).

What's your highest level of education completed?