2 414 Hardware Specialist jobs in Bahrain
Technical Support Specialist
Posted 1 day ago
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Job Description
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
Technical Support Specialist
Posted 2 days ago
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Job Description
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
- Providing first-level technical support to end-users.
- Diagnosing and resolving hardware, software, and network issues.
- Guiding users through step-by-step solutions.
- Documenting all support interactions and resolutions accurately.
- Escalating unresolved issues to appropriate internal teams.
- Maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify trends and areas for improvement.
- Proactively identifying potential technical problems.
- Ensuring compliance with IT policies and procedures.
- Contributing to a positive and supportive team environment.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions for technical problems.
- Document all support interactions and resolutions accurately in a ticketing system.
- Escalate complex issues to Tier 2 or Tier 3 support teams when necessary.
- Create and maintain technical documentation and knowledge base articles.
- Identify trends in support requests and provide feedback to product development teams.
- Ensure customer satisfaction by providing timely and effective solutions.
- Stay up-to-date with product updates and technical advancements.
- Adhere to support service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts and troubleshooting.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Patience and empathy when assisting customers.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to our products and services.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update software and hardware as needed.
- Guide users through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the relevant departments.
- Document all technical issues and resolutions in the support ticketing system.
- Create and maintain technical documentation, including user guides and FAQs.
- Assist in the training of new support staff.
- Gather customer feedback and report it to product development teams for service improvement.
Qualifications:
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting skills.
- Proficiency with common operating systems and software applications.
- Familiarity with CRM and help desk ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented attitude and patience.
- Ability to work effectively in a team and independently.
- High school diploma or equivalent; higher education in a relevant field is a plus.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Key responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to senior support tiers when necessary. You will maintain detailed records of support interactions, document solutions, and contribute to the knowledge base to help other support staff and end-users. A strong understanding of operating systems (Windows, macOS), common office applications, and network fundamentals is essential. Experience with remote support tools and ticketing systems is highly desirable. The ability to explain technical concepts clearly and patiently to non-technical users is paramount. You will also be involved in identifying recurring technical issues and providing feedback to development or IT teams for long-term solutions. This position requires excellent communication, problem-solving, and time management skills, as well as the ability to work independently and manage your workload effectively in a remote environment. Our client is committed to a positive remote work culture and offers continuous training and development opportunities to help you excel in your role.
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Technical Support Specialist
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to and resolve technical support requests from employees via phone, email, and ticketing system.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software issues, including operating system problems, application errors, and connectivity issues.
- Provide support for a range of software applications, including Microsoft Office Suite, email clients, and specialized business software.
- Assist users with network connectivity issues (wired and wireless).
- Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
- Document support activities, solutions, and user guides in the IT knowledge base.
- Maintain an inventory of IT equipment and software licenses.
- Assist with the onboarding process for new employees, including setting up workstations and user accounts.
- Proactively identify potential IT issues and recommend preventative measures.
- Stay updated on the latest technology trends and best practices in IT support.
- Provide basic training to users on new hardware or software.
- Ensure adherence to IT security policies and procedures.
- Manage user accounts and permissions.
- Contribute to continuous improvement of IT support processes and services.
- Participate in IT projects as assigned.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with Microsoft 365 suite and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Strong understanding of computer hardware components and configurations.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience supporting mobile devices (iOS, Android) is beneficial.
Technical Support Specialist
Posted 4 days ago
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Job Description
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior support tiers when necessary.
- Guide users through step-by-step solutions, demonstrating patience and clarity.
- Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Contribute to the creation and maintenance of a comprehensive knowledge base with FAQs, troubleshooting guides, and best practices.
- Identify recurring technical issues and provide feedback to development and product teams for long-term solutions.
- Assist in the testing of new software releases and hardware configurations to identify potential issues before deployment.
- Educate customers on product features and functionalities to enhance their user experience.
- Collaborate with team members to share knowledge and improve support processes.
- Ensure customer satisfaction by providing prompt, professional, and courteous service.
Qualifications:
- High school diploma or equivalent; a technical certification or Associate's degree in IT or a related field is a plus.
- Proven experience in a technical support or customer service role, ideally within a tech-oriented environment.
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
- Familiarity with ITIL best practices is advantageous.
- Experience with remote support tools is desirable.
- A proactive attitude towards learning new technologies and product updates.
This hybrid role offers a flexible work arrangement and the opportunity to grow within a supportive and innovative company.
Technical Support Specialist
Posted 4 days ago
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Job Description
Responsibilities:
- Provide first-level technical support and troubleshooting for software and hardware issues.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical problems, guiding users through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to higher-level support or relevant departments.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by delivering high-quality support services.
- Maintain a strong understanding of our client's products and services.
- Follow support procedures and guidelines to ensure consistent service delivery.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer service role.
- Proficiency in troubleshooting common operating system (Windows, macOS) and software issues.
- Familiarity with network concepts and basic hardware troubleshooting.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Patience and empathy when dealing with customer issues.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid work environment.