1 188 Hardware Support jobs in Bahrain
Technical Support Technician
Posted 26 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
Technical Support Specialist
Posted 1 day ago
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Technical Support Lead
Posted 1 day ago
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Job Description
Technical Support Lead
Posted 1 day ago
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Technical Support Specialist
Posted 1 day ago
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Job Description
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
Technical Support Engineer
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
Technical Support Lead
Posted 1 day ago
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Job Description
Responsibilities:
- Lead, train, and mentor a team of technical support engineers, fostering a high-performance culture.
- Manage the daily workflow of the support team, ensuring efficient ticket allocation and resolution times.
- Serve as a point of escalation for complex technical issues and customer complaints.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support performance metrics (e.g., response time, resolution time, customer satisfaction) and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify root causes of recurring issues and advocate for product fixes.
- Contribute to the development and implementation of new support processes and tools.
- Ensure adherence to service level agreements (SLAs) and company support standards.
- Conduct regular team meetings, provide performance feedback, and conduct one-on-one coaching.
- Assist in the hiring and onboarding of new technical support staff.
- Identify trends in support requests and provide actionable insights to relevant departments.
- Manage relationships with third-party support vendors, if applicable.
- Contribute to the development of training materials for both internal staff and customers.
- Stay up-to-date with product updates and technical advancements relevant to customer support.
- Participate in on-call rotation as needed for critical issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
- Strong understanding of IT infrastructure, operating systems, networking concepts, and common software applications.
- Proven experience troubleshooting hardware and software issues.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to lead and motivate a team effectively.
- Strong organizational and time management skills.
- Experience in developing and delivering technical training is a plus.
- Familiarity with scripting or basic programming is advantageous.
- Ability to work effectively in a hybrid work environment.
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Technical Support Lead
Posted 2 days ago
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Job Description
We are seeking a candidate with a proven track record in customer service and technical support, with at least 5 years of experience, including leadership or supervisory experience. Strong technical aptitude, excellent problem-solving skills, and a deep understanding of common operating systems, network protocols, and software applications are essential. Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users, are paramount. You must be adept at managing remote teams, motivating staff, and fostering a collaborative work environment. Experience with helpdesk ticketing systems and CRM software is required. This position offers a great opportunity to lead and innovate within a supportive, remote-first culture, contributing to the success of clients and users associated with Shakhura, Northern, BH .
Technical Support Specialist
Posted 2 days ago
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Job Description
Technical Support Specialist
Posted 2 days ago
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Job Description
- Providing first-level technical support to end-users.
- Diagnosing and resolving hardware, software, and network issues.
- Guiding users through step-by-step solutions.
- Documenting all support interactions and resolutions accurately.
- Escalating unresolved issues to appropriate internal teams.
- Maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify trends and areas for improvement.
- Proactively identifying potential technical problems.
- Ensuring compliance with IT policies and procedures.
- Contributing to a positive and supportive team environment.