7 Head Concierge jobs in Bahrain
Head Concierge
28740 Zallaq, Southern
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client, a luxurious hotel located in Zallaq, Southern, BH , is seeking an exceptionally polished and experienced Head Concierge to lead their guest services team. This hybrid role requires a blend of on-site presence to manage operations and guest interactions, with potential for remote administrative tasks. As the Head Concierge, you will be the epitome of hospitality, responsible for anticipating and fulfilling guest needs to create unforgettable experiences. You will manage the daily operations of the concierge desk, supervise and train a team of concierges, and ensure the highest standards of service delivery. Your responsibilities include making reservations, arranging transportation, recommending and booking local tours and activities, and handling special requests with discretion and efficiency. You will cultivate strong relationships with local vendors and service providers to offer exclusive experiences to guests. The ability to remain calm under pressure, possess extensive local knowledge, and maintain a proactive, guest-centric approach is vital.
Key responsibilities:
Key responsibilities:
- Overseeing the daily operations of the concierge department, ensuring seamless guest service.
- Leading, training, and motivating the concierge team to achieve service excellence.
- Managing guest requests, reservations, and arrangements for dining, entertainment, transportation, and local excursions.
- Developing and maintaining an extensive network of trusted local contacts and service providers.
- Ensuring the highest standards of presentation and professionalism for the concierge desk and team.
- Handling guest complaints and service recovery with diplomacy and efficiency.
- Staying informed about local events, attractions, and transport options.
- Implementing and refining concierge service standards and procedures.
- Collaborating with other hotel departments to ensure a cohesive guest experience.
- Managing the concierge budget and inventory of supplies.
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0
Head Concierge
210 Ghuraifa, Capital
BHD50000 Annually
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Posted 17 days ago
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Job Description
Our client, a luxurious five-star hotel renowned for its exceptional guest service and exquisite amenities, is seeking a charismatic and highly efficient Head Concierge to lead their dedicated concierge team in **Jidhafs, Capital, BH**. This leadership role is central to ensuring an unforgettable experience for every guest, anticipating their needs, and exceeding expectations. You will be responsible for managing all aspects of the concierge desk, providing personalized recommendations and assistance for dining, entertainment, transportation, and local attractions. Your duties will include training and mentoring concierge staff, setting service standards, and ensuring seamless coordination with other hotel departments such as front desk, housekeeping, and F&B. Building and maintaining strong relationships with local vendors, tour operators, and service providers will be crucial for securing exclusive experiences for guests. You will handle guest requests ranging from simple inquiries to complex, bespoke arrangements with grace and professionalism. A key responsibility is to remain knowledgeable about the latest events, cultural happenings, and emerging trends in the local area to offer timely and relevant advice. The ideal candidate will possess extensive experience in a high-end hospitality environment, with at least 3-5 years in a supervisory or leadership role within concierge services. Exceptional knowledge of the local area, including its attractions, dining scene, and cultural nuances, is essential. Outstanding communication, interpersonal, and problem-solving skills are required, along with a polished and professional demeanor. Fluency in multiple languages is a significant advantage. The ability to remain calm and effective under pressure, handle demanding situations with discretion, and embody the highest standards of service excellence is paramount. We are looking for a passionate individual dedicated to creating memorable moments for our discerning guests.
This advertiser has chosen not to accept applicants from your region.
1
Head Concierge
203 Busaiteen, Muharraq
BHD65000 Annually
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Posted 25 days ago
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Job Description
Our client is looking for an exceptionally polished and service-oriented Head Concierge to lead guest services at their premier establishment in Busaiteen, Muharraq, BH . This role is pivotal in creating memorable experiences for guests, anticipating their needs, and ensuring seamless service delivery. The Head Concierge will manage the concierge team, overseeing daily operations, scheduling, training, and performance management. You will be the primary point of contact for VIP guests and will handle complex requests, reservations, and recommendations for dining, entertainment, transportation, and local attractions. Developing and maintaining strong relationships with local vendors, hotels, and service providers is crucial for fulfilling guest requests effectively. Responsibilities include creating and updating resource materials for guests and staff, implementing service standards, and resolving guest complaints with professionalism and efficiency. The ideal candidate will possess an extensive knowledge of local culture, events, and hidden gems, coupled with an impeccable understanding of luxury service standards. Exceptional communication, interpersonal, and problem-solving skills are paramount. A proactive approach to anticipating guest needs and exceeding expectations is essential. This role requires excellent leadership abilities, attention to detail, and the capacity to remain calm and composed under pressure. Fluency in multiple languages is a significant asset. Qualifications include a minimum of 5 years of experience in a luxury hotel concierge or similar guest-facing role, with at least 2 years in a supervisory or management capacity. A degree in Hospitality Management or a related field is preferred. A warm, welcoming, and professional demeanor is non-negotiable. This is a hands-on leadership role requiring significant on-site presence to ensure the highest standards of service are consistently met. Our client offers a competitive salary, benefits package, and opportunities for career advancement within a renowned hospitality group.
This advertiser has chosen not to accept applicants from your region.
2
Head Concierge - Luxury Hotel
55555 Al Malikiyah, Northern
BHD50000 Annually
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Posted 25 days ago
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Job Description
Our client, a prestigious 5-star hotel, is seeking an exceptional and charismatic Head Concierge to lead their Guest Services team in Hidd, Muharraq, BH . This vital role is responsible for ensuring every guest receives unparalleled service and a memorable experience. You will oversee all concierge operations, manage a team of dedicated concierges, and act as the primary point of contact for guest requests, recommendations, and problem resolution. The Head Concierge will cultivate extensive knowledge of local attractions, dining, entertainment, and transportation options, providing expert advice and tailored arrangements for guests. Responsibilities include coordinating reservations, securing tickets, arranging bespoke experiences, and liaising with external vendors to fulfill guest needs. You will also manage the concierge desk's appearance, efficiency, and adherence to hotel standards. The ideal candidate possesses outstanding communication skills, impeccable presentation, and a genuine passion for hospitality. A proactive and resourceful approach to problem-solving, coupled with the ability to anticipate guest needs, is essential. Experience in a similar role within the luxury hotel sector is a prerequisite. You will work closely with other hotel departments, including front office, F&B, and security, to ensure seamless guest satisfaction. This role requires flexibility in working hours, including evenings, weekends, and holidays, as the demands of hospitality are continuous. You will be instrumental in creating an environment where guests feel valued and their every need is met with discretion and efficiency. This is a fantastic opportunity to join a world-class establishment and contribute to its reputation for excellence in guest service. Strong leadership qualities and the ability to motivate and develop a team are crucial for success. You will be the ambassador of the hotel's commitment to luxury and personalized service.
This advertiser has chosen not to accept applicants from your region.
3
Head Concierge & Guest Relations Manager
54321 Southern, Southern
BHD75000 Annually
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Posted 22 days ago
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Job Description
Our client, a prestigious hospitality establishment, is seeking an exceptional Head Concierge & Guest Relations Manager to lead their front-of-house operations. This role is critical in ensuring an unparalleled guest experience, setting the standard for service excellence and personalized attention. You will be the embodiment of our client's commitment to hospitality, anticipating guest needs and exceeding expectations at every turn.
Responsibilities:
Qualifications:
The job location is in Nuwaidrat, Southern, BH.
Responsibilities:
- Overseeing the daily operations of the concierge and front desk teams, ensuring seamless guest service.
- Managing and coordinating all guest requests, from dining reservations and transportation arrangements to local excursions and special event planning.
- Developing and implementing strategies to enhance the overall guest experience and foster guest loyalty.
- Training, mentoring, and motivating front-of-house staff to maintain the highest standards of service.
- Handling guest feedback, concerns, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Building and maintaining strong relationships with local vendors, restaurants, and service providers to offer exclusive experiences.
- Ensuring all guest interactions are personalized, courteous, and efficient.
- Collaborating with other departments, such as housekeeping, F&B, and events, to ensure a cohesive guest journey.
- Maintaining an up-to-date knowledge of local attractions, events, and cultural activities.
- Managing the budget for the concierge and guest relations department.
- Implementing and enforcing hotel policies and procedures related to guest services.
- Creating memorable moments for guests through thoughtful gestures and personalized services.
Qualifications:
- Extensive experience in a senior concierge, guest relations, or front office management role within the luxury hospitality sector.
- Proven track record of delivering exceptional customer service and managing guest expectations.
- Excellent knowledge of local attractions, dining, and entertainment options in and around Nuwaidrat, Southern, BH .
- Strong leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel management software and reservation systems.
- A polished and professional demeanor.
- Fluency in English and at least one other major language is highly advantageous.
- A passion for hospitality and a genuine desire to make guests feel welcome and valued.
- Strong organizational and problem-solving abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
The job location is in Nuwaidrat, Southern, BH.
This advertiser has chosen not to accept applicants from your region.
4
Head Concierge & Guest Services Manager
20525 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a luxury hospitality establishment in the vibrant heart of Seef, Capital, BH , is seeking an experienced and charismatic Head Concierge & Guest Services Manager. This pivotal role involves overseeing all guest services operations, ensuring an unparalleled experience for our esteemed visitors. You will lead a team of dedicated concierge staff, setting the highest standards of service excellence, anticipating guest needs, and resolving any issues with grace and efficiency. Responsibilities include managing reservations, coordinating with various hotel departments (housekeeping, F&B, front desk), developing personalized itineraries, arranging transportation and tours, and maintaining relationships with local vendors and attractions. The ideal candidate possesses exceptional communication and interpersonal skills, a sophisticated understanding of luxury service protocols, and a proactive approach to problem-solving. Fluency in multiple languages is a significant advantage. You will be instrumental in shaping the guest's journey from pre-arrival to post-departure, ensuring every interaction is memorable. This role requires a blend of leadership, operational acumen, and a genuine passion for hospitality. Working hours will be varied, including evenings and weekends, to meet the demands of a 24/7 operation. Opportunities for professional development and career advancement within our expanding group are abundant. If you have a proven track record in high-end concierge services or guest relations management, and thrive in a dynamic, fast-paced environment, we encourage you to apply. Embrace the opportunity to represent a premier brand and contribute to its continued success. A keen eye for detail, a polished presentation, and an unwavering commitment to guest satisfaction are paramount. Experience in event planning and a strong network within the local community would be highly beneficial.
This advertiser has chosen not to accept applicants from your region.
5
Head Of Concierge
BHD40000 - BHD80000 Y
THE PALAVRA RESORT W.L.L
Posted today
Job Viewed
Job Description
Position Summary:
The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand's standards of hospitality and professionalism.
Key Responsibilities:
- Supervise, train, and motivate the concierge team to deliver outstanding guest service.
- Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.
- Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.
- Coordinate VIP arrivals, departures, and special guest requirements with other departments.
- Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.
- Monitor the performance of concierge staff and ensure consistent adherence to service standards.
- Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.
- Prepare concierge schedules, reports, and budgets as required.
- Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.
- Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.
- Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.
- Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.
Job Type: Full-time
This advertiser has chosen not to accept applicants from your region.
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