321 Head Concierge jobs in Bahrain

Head Concierge

203 Busaiteen, Muharraq BHD65000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is looking for an exceptionally polished and service-oriented Head Concierge to lead guest services at their premier establishment in Busaiteen, Muharraq, BH . This role is pivotal in creating memorable experiences for guests, anticipating their needs, and ensuring seamless service delivery. The Head Concierge will manage the concierge team, overseeing daily operations, scheduling, training, and performance management. You will be the primary point of contact for VIP guests and will handle complex requests, reservations, and recommendations for dining, entertainment, transportation, and local attractions. Developing and maintaining strong relationships with local vendors, hotels, and service providers is crucial for fulfilling guest requests effectively. Responsibilities include creating and updating resource materials for guests and staff, implementing service standards, and resolving guest complaints with professionalism and efficiency. The ideal candidate will possess an extensive knowledge of local culture, events, and hidden gems, coupled with an impeccable understanding of luxury service standards. Exceptional communication, interpersonal, and problem-solving skills are paramount. A proactive approach to anticipating guest needs and exceeding expectations is essential. This role requires excellent leadership abilities, attention to detail, and the capacity to remain calm and composed under pressure. Fluency in multiple languages is a significant asset. Qualifications include a minimum of 5 years of experience in a luxury hotel concierge or similar guest-facing role, with at least 2 years in a supervisory or management capacity. A degree in Hospitality Management or a related field is preferred. A warm, welcoming, and professional demeanor is non-negotiable. This is a hands-on leadership role requiring significant on-site presence to ensure the highest standards of service are consistently met. Our client offers a competitive salary, benefits package, and opportunities for career advancement within a renowned hospitality group.
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Head Concierge

2010 Tubli BHD45000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a luxury hotel in A'ali, Northern, BH , is seeking an experienced and charismatic Head Concierge to lead their guest services team. This esteemed role is pivotal in ensuring an exceptional and memorable experience for every guest. The Head Concierge will be responsible for managing the daily operations of the concierge desk, coordinating guest requests, and providing insider knowledge of local attractions and services. The ideal candidate will have a profound understanding of luxury hospitality, impeccable communication skills, and a genuine passion for guest satisfaction. You will oversee a team of concierges, ensuring they are trained to the highest standards of service, etiquette, and local knowledge. Responsibilities include making reservations for dining and entertainment, arranging transportation, handling special requests, and resolving guest issues promptly and professionally. The Head Concierge will act as the primary point of contact for guests seeking assistance and will strive to anticipate their needs. A strong network of local contacts and vendor relationships is highly advantageous. This role requires excellent problem-solving abilities, discretion, and the capacity to remain calm and composed under pressure. The ability to manage multiple tasks simultaneously and maintain a high level of organization is crucial. You will also be involved in staff scheduling, performance reviews, and continuous training to uphold the hotel's reputation for outstanding service. A polished appearance and a confident demeanor are essential. This is an outstanding opportunity to excel in a front-facing role within a world-class hospitality establishment.
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Head Concierge

20010 Al Malikiyah, Northern BHD50000 Annually WhatJobs

Posted 16 days ago

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full-time
Our client, a prestigious hospitality establishment in Hidd, Muharraq, BH , is seeking an experienced and sophisticated Head Concierge to lead their guest services team. This is a pivotal role focused on ensuring an unparalleled guest experience through exceptional service delivery and local expertise. The Head Concierge will be responsible for managing the daily operations of the concierge desk, supervising and training a team of concierges, and acting as the primary point of contact for guest requests and special arrangements. You will be expected to possess an in-depth knowledge of local attractions, dining, entertainment, and transportation options, providing curated recommendations and bespoke services to guests. The ideal candidate will have a passion for hospitality, outstanding interpersonal skills, and a meticulous attention to detail. You will build and maintain strong relationships with local vendors, businesses, and service providers to fulfill guest needs efficiently and effectively. This role requires a proactive approach to anticipating guest requirements, resolving issues with grace and efficiency, and upholding the establishment's reputation for excellence. You will also be involved in developing concierge service standards, training materials, and ensuring the team is equipped to handle a diverse range of requests. This is an on-site position requiring your presence to oversee operations and engage directly with guests and staff.

Responsibilities:
  • Lead and manage the concierge team, ensuring high standards of service.
  • Oversee the daily operations of the concierge desk, ensuring efficient handling of guest requests.
  • Provide personalized recommendations and arrangements for dining, entertainment, tours, and transportation.
  • Develop and maintain an extensive network of local contacts and service providers.
  • Anticipate guest needs and proactively offer services to enhance their stay.
  • Handle guest complaints and service recovery with professionalism and efficiency.
  • Ensure all guest requests are fulfilled promptly and to the highest satisfaction.
  • Manage concierge budgets and inventory of resources.
  • Train and mentor concierge staff on service standards, local knowledge, and problem-solving.
  • Maintain up-to-date knowledge of local events, attractions, and services.
  • Uphold the establishment's reputation for luxury and impeccable service.
Qualifications:
  • Proven experience as a Head Concierge or Senior Concierge in a luxury hotel or resort.
  • Extensive knowledge of the local area, including dining, entertainment, cultural attractions, and transportation.
  • Exceptional customer service and interpersonal skills.
  • Strong leadership and team management abilities.
  • Excellent problem-solving and decision-making skills.
  • Ability to remain calm and composed under pressure.
  • Proficiency in concierge management software and standard office applications.
  • Excellent verbal and written communication skills.
  • A polished and professional appearance and demeanor.
  • Fluency in multiple languages is a plus.
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Head Concierge & Guest Relations Manager

88774 Ghuraifa, Capital BHD50000 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking a charismatic and experienced Head Concierge & Guest Relations Manager to lead their guest services team. This role, based in Jidhafs, Capital, BH , is paramount to ensuring an exceptional guest experience, setting the standard for personalized service and guest satisfaction. The ideal candidate will possess outstanding communication and problem-solving skills, with a refined understanding of luxury hospitality standards. Responsibilities include overseeing the daily operations of the concierge desk, managing guest requests and inquiries with efficiency and grace, and resolving any guest issues or complaints promptly and effectively. You will be responsible for training and mentoring the concierge team, fostering a culture of excellence and proactive service. This role involves building strong relationships with guests, anticipating their needs, and creating memorable experiences. You will also coordinate with various hotel departments to ensure seamless service delivery, from room bookings to special arrangements. A proven track record in a similar role within the hospitality industry is essential. Excellent knowledge of local attractions, transportation, and dining options is required to provide expert recommendations. The ability to remain calm and composed under pressure, handle diverse situations with professionalism, and maintain confidentiality is critical. This position offers a dynamic work environment where you will interact with a diverse clientele and play a key role in the reputation of our establishment. We are looking for a dedicated individual with a passion for service and a commitment to exceeding guest expectations. A positive attitude, impeccable grooming, and a proactive approach to service are essential qualities for this role.
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Head Concierge - Luxury Hospitality

2001 Al Seef BHD65000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is an ultra-luxury hotel renowned for its impeccable service and exclusive guest experiences. We are seeking an exceptional Head Concierge to lead our dedicated concierge team and ensure every guest's stay is seamless, personalized, and memorable. This senior role requires an individual with an unparalleled understanding of high-end hospitality, exceptional problem-solving skills, and a genuine passion for exceeding guest expectations. You will be responsible for managing all aspects of the concierge desk, coordinating guest requests, providing expert local knowledge, and fostering a culture of proactive service excellence. The Head Concierge will work closely with other hotel departments to ensure a cohesive and outstanding guest journey. This position requires a strong on-site presence to lead and inspire the team.

Key Responsibilities:
  • Lead, train, and motivate the concierge team to deliver world-class service.
  • Manage all guest requests, from simple inquiries to complex arrangements, ensuring prompt and efficient resolution.
  • Develop and maintain an extensive knowledge base of local attractions, dining, entertainment, and transportation options.
  • Proactively anticipate guest needs and offer personalized recommendations and services.
  • Liaise with external partners, vendors, and service providers to fulfill guest requests.
  • Handle guest complaints and service recovery situations with diplomacy and professionalism.
  • Oversee the operational efficiency of the concierge desk, including staffing, scheduling, and resource management.
  • Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest satisfaction.
  • Curate exclusive experiences and itineraries for discerning guests.
  • Uphold the hotel's luxury standards and brand reputation at all times.
Qualifications:
  • Minimum of 5 years of experience in a senior concierge role or similar capacity within a luxury hotel environment.
  • Proven leadership and team management skills.
  • Exceptional knowledge of the local area and its offerings.
  • Outstanding communication, interpersonal, and problem-solving skills.
  • A sophisticated and polished demeanor, with a commitment to discretion and professionalism.
  • Proficiency in hotel management systems and concierge software.
  • Fluency in English; proficiency in additional languages (e.g., Arabic, French, Russian) is highly advantageous.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A genuine passion for service and creating memorable experiences.
  • Strong networking abilities within the local luxury service industry.
This is a prestigious opportunity to lead a vital guest-facing function within a globally recognized luxury brand. The role is based in Salmabad, Northern, BH .
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Guest Relations Manager

Manama, Capital Domo Ventures W.L.L.

Posted 10 days ago

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Job Description

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities
  • Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
  • Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
  • Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
  • Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
  • Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
  • Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
Key Requirements
  • BSc in Hospitality and Hotel Administration.
  • Possess excellent communication and interpersonal skills.
  • Be a strong problem-solver with a proactive approach.
  • Demonstrate a commitment to teamwork and collaboration.
  • Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

#J-18808-Ljbffr
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Guest Relations Manager

45678 Busaiteen, Muharraq BHD55000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a prestigious establishment in the Hospitality & Tourism sector, is seeking a sophisticated and customer-focused Guest Relations Manager. This dynamic role involves being the primary point of contact for guests, ensuring an exceptional experience from arrival to departure. The ideal candidate will possess outstanding interpersonal skills, a polished demeanor, and a deep understanding of luxury service standards. You will be responsible for anticipating guest needs, resolving issues promptly and efficiently, and fostering a welcoming and memorable environment. This position requires a proactive approach and a genuine passion for delivering unparalleled hospitality.

Key Responsibilities:
  • Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
  • Greet and welcome guests, providing a warm and personalized introduction to the establishment.
  • Anticipate guest needs and preferences, proactively offering assistance and recommendations.
  • Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
  • Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
  • Build rapport with guests, fostering positive relationships and encouraging repeat business.
  • Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
  • Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
  • Ensure the ambiance and presentation of public areas are consistently of the highest standard.
  • Handle VIP arrangements and special requests with meticulous attention to detail.
  • Train and mentor guest relations staff, ensuring adherence to service standards.
  • Monitor and manage the guest relations budget.
Required Qualifications:
  • High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
  • Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
  • Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.
  • Proficiency in hotel management software (PMS) and common office applications.
  • A professional and approachable demeanor.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for creating memorable guest experiences.
This guest-facing role requires your full-time presence at our client's establishment located in Busaiteen, Muharraq, BH , ensuring direct interaction with guests.
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Guest Relations Manager

607, BH Galali BHD58000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prestigious hotel, is seeking a charismatic and customer-focused Guest Relations Manager to enhance the guest experience and ensure unparalleled service standards. This role is crucial in creating memorable stays for guests, handling inquiries, resolving issues, and proactively anticipating guest needs. You will be responsible for overseeing the front desk operations during specific shifts, managing guest feedback, and leading a team dedicated to guest satisfaction. The ideal candidate will possess exceptional interpersonal skills, a polished presentation, and a genuine passion for hospitality. A deep understanding of hotel operations and customer service best practices is essential. This position is based in Sanad, Capital, BH .

Responsibilities:
  • Oversee and manage front desk operations to ensure smooth check-in and check-out processes.
  • Act as the primary point of contact for guest inquiries, requests, and concerns.
  • Proactively anticipate guest needs and offer personalized service to enhance their stay.
  • Handle guest complaints and resolve issues effectively and empathetically, ensuring guest satisfaction.
  • Develop and implement strategies to improve overall guest satisfaction scores.
  • Lead, train, and motivate the front desk team to deliver exceptional service.
  • Monitor guest feedback channels, including online reviews and surveys, and respond appropriately.
  • Collaborate with other hotel departments to ensure seamless service delivery.
  • Maintain knowledge of hotel facilities, services, and local attractions to assist guests.
  • Manage VIP guests and special requests to ensure a luxurious experience.
  • Ensure adherence to hotel policies, procedures, and service standards.
  • Assist with staff scheduling and performance management for the front office team.
  • Contribute to a positive and professional work environment.
Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, or a related field.
  • Minimum of 4 years of experience in hotel front office management or guest relations.
  • Proven ability to deliver outstanding customer service.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong leadership and team management capabilities.
  • Proficiency in hotel property management systems (PMS).
  • Ability to remain calm and professional under pressure.
  • Knowledge of luxury service standards and etiquette.
  • Fluency in English is required; additional languages are a plus.
  • Flexibility to work shifts, including evenings, weekends, and public holidays.
  • A genuine passion for the hospitality industry.
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Guest Relations Manager

44101 Jbeil BHD5500 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prestigious luxury resort, is seeking a polished and customer-focused Guest Relations Manager to oversee all aspects of guest experience at their stunning property located in Janabiyah, Northern, BH . This role is critical in ensuring every guest receives exceptional service, from check-in to check-out, fostering a welcoming and memorable stay. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and going above and beyond to anticipate and fulfill their needs.

Key responsibilities include managing the front desk operations, overseeing the concierge team, coordinating with various hotel departments (housekeeping, F&B, maintenance) to ensure seamless service delivery, and implementing guest satisfaction initiatives. You will be responsible for handling guest complaints and feedback with professionalism and efficiency, turning potentially negative experiences into positive outcomes. This role also involves developing and executing strategies to enhance guest loyalty and repeat business, analyzing guest feedback surveys, and reporting on key performance indicators. You will play a vital role in training and motivating the guest relations team to uphold the highest standards of service excellence.

The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, complemented by at least 4 years of experience in guest relations, front desk management, or a similar role within the hospitality industry. Outstanding interpersonal, communication, and problem-solving skills are essential. Fluency in English and Arabic is required, with proficiency in other languages being a significant asset. A professional appearance and demeanor, coupled with a passion for delivering exceptional service, are paramount. Experience with property management systems (PMS) and a strong understanding of luxury hospitality standards are necessary. This role requires a dedicated individual who can work flexible hours, including evenings, weekends, and holidays, to meet the demands of the hospitality industry. Join our team in Janabiyah, Northern, BH and be a part of creating unforgettable experiences for our guests.

Responsibilities:
  • Oversee all guest interactions and ensure a high level of satisfaction.
  • Manage front desk operations and supervise guest relations staff.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with other hotel departments to fulfill guest needs.
  • Develop and implement strategies to enhance guest loyalty.
  • Analyze guest feedback and implement improvements.
  • Train and motivate the guest relations team.
  • Ensure adherence to luxury service standards.
  • Manage VIP guest arrangements and special requests.
  • Maintain a proactive approach to guest service excellence.

Qualifications:
  • Bachelor's degree in Hospitality Management or related field.
  • 4+ years of experience in guest relations or front desk management.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in property management systems.
  • Fluency in English and Arabic (other languages a plus).
  • Passion for exceptional customer service.
  • Ability to work flexible hours.
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Guest Relations Manager

2022 Jbeil BHD2500 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a premier hospitality establishment, is looking for an experienced and charismatic Guest Relations Manager to enhance the guest experience at their luxurious property located in Janabiyah, Northern, BH . This hybrid role requires a candidate who can be present on-site to oversee guest services and interact directly with patrons, while also having the flexibility to manage certain administrative tasks remotely. You will be the primary point of contact for guests, addressing their needs, resolving issues, and ensuring their stay is memorable and seamless. Key responsibilities include managing the front desk operations, supervising guest service staff, developing and implementing service standards, handling guest feedback and complaints with empathy and efficiency, and collaborating with various departments (e.g., F&B, housekeeping) to ensure cohesive service delivery. The ideal candidate will possess exceptional interpersonal and communication skills, a keen understanding of luxury hospitality, and a passion for creating positive guest experiences. You should be adept at problem-solving, possess strong leadership qualities, and have a polished and professional demeanor. A minimum of 3 years of experience in a similar role within the hospitality industry is required. Proficiency in property management systems and customer relationship management (CRM) software is a plus. You will be instrumental in fostering a welcoming and efficient environment for all guests, proactively identifying opportunities to exceed expectations. This role involves working closely with the management team to achieve departmental goals and contribute to the overall success of the establishment. Your ability to anticipate guest needs and provide personalized service will be critical. This is an exciting opportunity to contribute to a renowned brand and shape the guest experience in a beautiful setting. While some tasks can be managed remotely, regular on-site presence is essential for this role.
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