7 Head Concierge jobs in Bahrain
Head Concierge
Posted today
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Key responsibilities:
- Overseeing the daily operations of the concierge department, ensuring seamless guest service.
- Leading, training, and motivating the concierge team to achieve service excellence.
- Managing guest requests, reservations, and arrangements for dining, entertainment, transportation, and local excursions.
- Developing and maintaining an extensive network of trusted local contacts and service providers.
- Ensuring the highest standards of presentation and professionalism for the concierge desk and team.
- Handling guest complaints and service recovery with diplomacy and efficiency.
- Staying informed about local events, attractions, and transport options.
- Implementing and refining concierge service standards and procedures.
- Collaborating with other hotel departments to ensure a cohesive guest experience.
- Managing the concierge budget and inventory of supplies.
Head Concierge
Posted 17 days ago
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Head Concierge
Posted 25 days ago
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Head Concierge - Luxury Hotel
Posted 25 days ago
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Head Concierge & Guest Relations Manager
Posted 22 days ago
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Job Description
Responsibilities:
- Overseeing the daily operations of the concierge and front desk teams, ensuring seamless guest service.
- Managing and coordinating all guest requests, from dining reservations and transportation arrangements to local excursions and special event planning.
- Developing and implementing strategies to enhance the overall guest experience and foster guest loyalty.
- Training, mentoring, and motivating front-of-house staff to maintain the highest standards of service.
- Handling guest feedback, concerns, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Building and maintaining strong relationships with local vendors, restaurants, and service providers to offer exclusive experiences.
- Ensuring all guest interactions are personalized, courteous, and efficient.
- Collaborating with other departments, such as housekeeping, F&B, and events, to ensure a cohesive guest journey.
- Maintaining an up-to-date knowledge of local attractions, events, and cultural activities.
- Managing the budget for the concierge and guest relations department.
- Implementing and enforcing hotel policies and procedures related to guest services.
- Creating memorable moments for guests through thoughtful gestures and personalized services.
Qualifications:
- Extensive experience in a senior concierge, guest relations, or front office management role within the luxury hospitality sector.
- Proven track record of delivering exceptional customer service and managing guest expectations.
- Excellent knowledge of local attractions, dining, and entertainment options in and around Nuwaidrat, Southern, BH .
- Strong leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel management software and reservation systems.
- A polished and professional demeanor.
- Fluency in English and at least one other major language is highly advantageous.
- A passion for hospitality and a genuine desire to make guests feel welcome and valued.
- Strong organizational and problem-solving abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
The job location is in Nuwaidrat, Southern, BH.
Head Concierge & Guest Services Manager
Posted 22 days ago
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Head Of Concierge
Posted today
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Position Summary:
The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand's standards of hospitality and professionalism.
Key Responsibilities:
- Supervise, train, and motivate the concierge team to deliver outstanding guest service.
- Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.
- Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.
- Coordinate VIP arrivals, departures, and special guest requirements with other departments.
- Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.
- Monitor the performance of concierge staff and ensure consistent adherence to service standards.
- Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.
- Prepare concierge schedules, reports, and budgets as required.
- Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.
- Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.
- Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.
- Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.
Job Type: Full-time
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