14 Help Desk jobs in Bahrain
IT Help Desk Support - (Bahrain)
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Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.
This position is contingentupon your ability to maintain/transfer your Secret Clearance
In this role you will:
- Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
- Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
- Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
- Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
- Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
- Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
- Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
- Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
- Address, manage and resolve network and or domain user trouble calls or tickets.
- Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
- Perform other IT related duties as assigned.
GET TO KNOW YOUR RECRUITER!
QualificationsTo be successful in this role, you will have:
- An active DoD Secret security clearance
- U.S Citizenship required
- An active DoD 8570 IAT level II complaint certification
- Must possess a valid U.S Passport
- A High School Diploma/GED
- Or a Graduate degree and 2 years of relevant experience
- Or a Doctorate degree and 1 year of relevant experience
- Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
- Experience with PSNet providing Tier 1 type of support
- Proficiency in Microsoft Word, PowerPoint, Excel
- Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners
Additional desired experience and skills:
- IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
- Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
- Strong working knowledge and experience with Radio Frequency (RF) and ELMR
- 8140 Intermediate Network Specialist baseline certification
- Juniper Networks Certified Internet Associate (JNCIA) or similar certification
- ITIL Service Management Foundation certification
If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-LjbffrSERVICE DESK SPECIALIST
Posted 6 days ago
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Job Duties:
- Work as front-line operator, in IT Customer Service Center
- Attend calls and educate users about IT best practices
- Analyze incident tickets
- Resolve Incidents to achieve maximum First Call Resolution (FCR)
- Monitor, analyze and update incident & service request tickets logged in the Service Desk system
- Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
- Manage difficult users skillfully
- Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)
Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills
Minimum Experience Required: 2-3 years
Interested candidates may send in their CVs to
#J-18808-LjbffrIT Service Desk
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IT Service Desk - 2 positions
Key qualifications
1. Minimum 1 year working experience (willing to look at fresh graduates)
2. Degree in Info Tech or Computer Science or relevant fields
3. Preferably with experience working with customer, dealing sympathetically with their problems under pressure.
**Job Description**:
3. Active management & logging of the support requests into the service request system. Capable to gather & fill the problem statements, error descriptions & other technical details in the service request.
4. Escalate un-resolved incidents to other support groups, including vendors, to expedite resolution, while providing end user updates on case progress.
5. Maintain & update the first level support documentation.
6. Willing to work in shift rotation on 24 X 7 basis.
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
Customer Support Engineer
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Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
#J-18808-Ljbffr
Customer Support Engineer
Posted today
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Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
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Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
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#J-18808-LjbffrCustomer Support Representative
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Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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#J-18808-LjbffrCustomer Support Specialist
Posted 1 day ago
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Customer Support Specialist
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- Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed.
- Schedule return trips with customers when parts are in.
- Maintain the on-call schedule for service technicians.
- Maintain customer database with current information.
- Maintain the dispatch board/schedule.
- Clear and concise communications with employees and company customers, including keeping customers appraised as to company schedule and requested lead times.
- Prepare service invoices.
- Maintain customer history files in the database.
- Working with customers/technicians/IT to identify problems and advise on the solution.
- communicate and coordinate with internal departments (Sales, IT, Secretary, and Technicians).
- plan a schedule for the customer for installation, removal, transfer of tracking devices.
**Minimum qualifications needed**:
- Diploma or Bachelors degree.
- Fresh graduates or mínimal experience preferred.
- Fluent in both English and Arabic.
- Bahraini nationals only.
- Must be registered with the Ministry of Labor.
**Job Types**: Full-time, Contract
Contract length: 12 months
Estimation & Customer Support Manager
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- Maintaining and improving client relationships.
- Provide management with regular reports: Prepared sales forecast reports, sales accuracy reports.
- Develop and recommend sales revenue plans that meet growth and profitability objectives.
- Build a good knowledge of the market, assist in the analysis of the competition and provide management with market information.
- Develop, implement and supervise the execution of marketing and sales plans in the territory, to achieve growth and profitability objectives, operating within defined budget.
- Place and follow up order with suppliers.
- Supervise logistics activities relating to the company’s orders.
- Ensure proper service and satisfaction to customers.
- Identify and promptly act on any business opportunity.
- Ensure prompt follow-up with related department and effective handling of all orders and shipments of products to customers, within the company’s rules and regulations concerning order processing and credit.
- Manage and empower a team of sales officers.
- Initiated a process to increased market share and acquire new clients.
- Identify and promptly act on any business opportunity.
- Coordinate all deals between client, consultant, contractor, subcontractor chain. Used sales and technical skills to customize products for various clients.
- Technical analysis for all customers inquiries
- Approving on all costs before sending the quotation to customers.
Authority: cost estimation and ensure to proper service and to meet customer satisfaction.
For more information kindly contact **(+973 17464418 ext. 101)**
Ability to commute/relocate:
- Manama: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- Gulf: 6 years (preferred)
Technical Support Technician
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We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.