1 462 Help Desk jobs in Bahrain

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

النيـــابـــة الــعــامـــة Prosecution Public

• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Lead, train, and mentor a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor support ticket queues and ensure timely and effective resolution of customer issues.
• Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
• Analyze customer feedback and support metrics to identify areas for improvement in products and services.
• Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
• Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
• Manage customer relationships and ensure high levels of customer satisfaction and retention.
• Oversee the efficient use of support tools and CRM systems.
• Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
• Ensure team adherence to SLAs and company quality standards.
• Foster a positive and productive team environment.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to manage and motivate a support team.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with helpdesk software and CRM systems.
• Familiarity with ITIL best practices is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
• Experience in developing support documentation and knowledge bases.

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software-related issues.
• Guide customers through step-by-step solutions.
• Escalate unresolved issues to the appropriate technical teams.
• Document customer interactions and technical issues accurately in a CRM system.
• Maintain a high level of customer satisfaction through effective problem resolution.
• Stay up-to-date with product updates and new features.
• Identify trends in customer issues and provide feedback to product development.
• Adhere to support SLAs and company policies.
• Contribute to the knowledge base by creating and updating support articles.
Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, preferably in a technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with common software applications and operating systems.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with CRM software.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software applications.
• Guide customers through step-by-step solutions for common problems.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide clear and concise explanations of product features and functionalities.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Identify opportunities to improve customer support processes and product documentation.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.
• Adhere to company policies and service level agreements (SLAs).
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Strong understanding of common software applications and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with frustrated customers.
• Ability to explain technical concepts in a clear and understandable manner.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• A proactive and self-motivated approach to learning new products and technologies.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle customer inquiries and complaints effectively.
• Proficiency in basic computer applications.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Fluency in English and Arabic is a plus.