What Jobs are available for Service Desk in Bahrain?

• Provide advanced technical support to end-users via remote channels (phone, email, chat).
• Troubleshoot and resolve complex hardware, software, and network issues.
• Manage user accounts, permissions, and access to IT systems.
• Support and maintain desktop and laptop hardware and software.
• Assist with IT system installations, upgrades, and deployments.
• Develop and maintain IT support documentation and knowledge base articles.
• Serve as an escalation point for Tier 1 and Tier 2 support issues.
• Train and mentor junior IT support staff.
• Monitor IT systems for performance and security issues.
• Ensure timely resolution of IT incidents and service requests.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support or helpdesk roles.
• Extensive knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and other common business applications.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote support tools (e.g., TeamViewer, ConnectWise).
• Excellent troubleshooting and problem-solving skills.
• Superb communication and customer service skills.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply

Key Responsibilities

• Greet and register guests with courtesy and professionalism
• Fluent in English; fluency in Arabic is an advantage
• Handle check-ins, check-outs, and guest folios in line with hotel procedures
• Manage room inventory and coordinate with Housekeeping for efficient room allocation
• Resolve guest queries and disputes with promptness and professionalism
• Promote SBEC membership and assist with enrolment and benefits
• Ensure compliance with hotel policies, safety, and fire regulations
• Support site inspections, inventory tasks, and other assignments as directed

Qualifications & Experience

• Diploma or Degree in Hotel Management is an advantage
• Minimum 1 year experience in a similar role OR 2+ years in customer service
• Strong interpersonal, communication, and sales skills
• Proficient in Microsoft Office and Property Management Systems (PMS)
• Knowledge of basic accounting.
• High attention to detail and ability to multitask under pressure

What We Offer

• Competitive salary and benefits
• Professional development and training opportunities
• A vibrant, multicultural work environment

Job Type: Full-time

• Provide first-line technical support and troubleshooting for customers via email, chat, and phone, ensuring timely and effective resolution of issues.
• Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
• Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower both customers and support staff.
• Monitor customer support channels and respond promptly to inquiries and complaints.
• Identify recurring issues and collaborate with the product and engineering teams to implement long-term solutions and product improvements.
• Train and mentor junior support staff, fostering a culture of excellent customer service and technical proficiency.
• Gather customer feedback and report on trends to inform product development and service enhancements.
• Manage support ticket queues, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
• Contribute to the continuous improvement of support processes and tools.

• Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or senior capacity.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Experience in leading or mentoring a team is highly desirable.
• Proficiency in troubleshooting common operating systems (Windows, macOS, Linux) and mobile devices.
• Customer-focused mindset with a commitment to providing outstanding service.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
• Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
• Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
• Analyze support metrics and trends to identify areas for process improvement and training needs.
• Assist in the recruitment, hiring, and onboarding of new customer support team members.
• Contribute to the development and implementation of customer support policies and procedures.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in providing technical support for software or hardware products.
• Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to lead and motivate a team effectively.
• Proficiency in problem-solving and conflict resolution.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer service best practices.
• A passion for delivering outstanding customer experiences.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to the product development team for product improvement.
• Educate customers on product features and best practices.
• Ensure a high level of customer satisfaction by providing professional and empathetic support.
• Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.
• Stay up-to-date with product updates, new features, and relevant industry knowledge.
• Contribute to a positive and collaborative remote team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Proven experience (2+ years) in technical customer support or a related IT role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to multitask and manage time effectively in a remote environment.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Patience and empathy when dealing with customers.
• Ability to work flexible hours, including occasional evenings or weekends.
• A passion for technology and customer service.

• Provide exceptional customer support for technical inquiries and issues.
• Respond promptly and professionally to customer requests via phone, email, and live chat.
• Diagnose and troubleshoot technical problems with software and hardware products.
• Guide customers through step-by-step solutions and provide clear explanations.
• Escalate complex issues to appropriate technical teams and follow up on resolution.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Assist in creating and updating support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product and development teams.
• Stay up-to-date with product knowledge and technical advancements.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related technical field is a plus.
• Minimum of 2 years of experience in customer support, technical support, or a similar role.
• Proficiency in troubleshooting common technical issues related to software, hardware, and networking.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with an emphasis on patience and empathy.
• Ability to explain technical information clearly to non-technical users.
• Familiarity with CRM systems and helpdesk software.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• A genuine passion for helping customers and solving problems.

• Provide timely and effective technical support to customers via various communication channels (email, chat, phone).
• Diagnose, troubleshoot, and resolve software and hardware-related issues reported by customers.
• Guide users through step-by-step solutions and product features.
• Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate internal teams (e.g., Engineering, Product Development) and track them to resolution.
• Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product and development teams for improvement.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Adhere to support SLAs and performance metrics.
• Participate in ongoing training to stay updated on product knowledge and support best practices.

• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of software troubleshooting and problem-solving methodologies.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience supporting SaaS products is highly desirable.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in multiple operating systems and common software applications.
• Associate's or Bachelor's degree in a technical field or equivalent practical experience.
• Team-oriented mindset with the ability to collaborate effectively.

• Respond to customer inquiries via phone, email, and chat, providing accurate and comprehensive technical assistance.
• Diagnose and troubleshoot complex technical issues related to our software and hardware products.
• Guide customers through step-by-step solutions to resolve their problems effectively.
• Document all customer interactions, issues, and resolutions in the CRM system with precision.
• Escalate unresolved issues to the appropriate technical teams, ensuring clear communication and follow-up.
• Contribute to the development and maintenance of a knowledge base of common issues and solutions.
• Gather customer feedback to identify trends and suggest product improvements.
• Provide training and guidance to customers on product features and best practices.
• Maintain a high level of customer satisfaction through excellent service and timely resolution.
• Stay up-to-date with product updates and technical advancements.

• Proven experience in a customer support or technical support role.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities, with the capacity to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Experience with our specific product suite is advantageous.
• Must be able to commute to our **Saar, Northern, BH** office daily.