1 317 Service Desk jobs in Bahrain
SERVICE DESK SPECIALIST
Manama, Capital
Nexcel Computer Solutions
Posted 6 days ago
Job Viewed
Job Description
Job Duties:
- Work as front-line operator, in IT Customer Service Center
- Attend calls and educate users about IT best practices
- Analyze incident tickets
- Resolve Incidents to achieve maximum First Call Resolution (FCR)
- Monitor, analyze and update incident & service request tickets logged in the Service Desk system
- Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
- Manage difficult users skillfully
- Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)
Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills
Minimum Experience Required: 2-3 years
Interested candidates may send in their CVs to
#J-18808-Ljbffr
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0
Customer Support Representative - Technical
502 Hamad Town, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking motivated and technically adept Customer Support Representatives to join their remote support team. This position is fully remote, offering the flexibility to work from anywhere. You will be responsible for providing first-line technical support to customers, troubleshooting software issues, and guiding users through product functionalities. Your primary goal will be to ensure a positive customer experience by resolving technical problems efficiently and accurately.
Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving software bugs or user errors, escalating complex issues to higher support tiers or development teams, and documenting all customer interactions and solutions in the CRM system. You will also contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and outstanding communication abilities. Previous experience in technical support, IT helpdesk, or a similar customer-facing technical role is highly preferred. Familiarity with software applications, operating systems, and basic troubleshooting techniques is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, this is a great opportunity to grow your career with a forward-thinking company. Join our client and make a difference in customer satisfaction.
Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving software bugs or user errors, escalating complex issues to higher support tiers or development teams, and documenting all customer interactions and solutions in the CRM system. You will also contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and outstanding communication abilities. Previous experience in technical support, IT helpdesk, or a similar customer-facing technical role is highly preferred. Familiarity with software applications, operating systems, and basic troubleshooting techniques is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, this is a great opportunity to grow your career with a forward-thinking company. Join our client and make a difference in customer satisfaction.
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1
Customer Support Specialist - Technical
00401 Bilad Al Qadeem, Capital
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their expanding team. This is a remote position, allowing you to provide exceptional service from anywhere. You will be the first point of contact for customers experiencing technical difficulties with our client's innovative software solutions. Your primary responsibility will be to understand customer issues, troubleshoot problems effectively, and provide clear, concise, and timely resolutions. This will involve utilizing a ticketing system, knowledge base, and communication tools to manage customer interactions via email, chat, and phone. You will need to thoroughly investigate user-reported problems, identify root causes, and escalate complex issues to higher-level support or engineering teams when necessary. Maintaining a high level of customer satisfaction is paramount. This role requires excellent communication skills, strong problem-solving abilities, and a patient, empathetic approach to customer service. You should be adept at explaining technical concepts in an understandable manner to non-technical users. Contributing to the knowledge base by creating and updating support articles and FAQs will also be a key part of your role. The ability to manage multiple inquiries simultaneously and maintain accurate records of customer interactions is crucial for success in this dynamic, remote-first environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot software and hardware issues, identify root causes, and resolve problems.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate departments or senior support staff.
- Create and maintain helpdesk documentation, FAQs, and knowledge base articles.
- Educate customers on product features and best practices.
- Ensure high levels of customer satisfaction through efficient and friendly service.
- Identify trends in customer issues and provide feedback to product development teams.
- Manage time effectively to handle multiple support requests concurrently.
- Adhere to all company policies and procedures regarding customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a technical environment.
- Strong understanding of common operating systems and software applications.
- Excellent written and verbal communication skills.
- Proficiency in using CRM and ticketing software.
- Ability to diagnose and resolve technical problems efficiently.
- Customer-focused attitude with strong interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
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2
Customer Support Specialist (Technical)
5501 Northern, Northern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Customer Support Specialist with a technical aptitude to join their fully remote team. In this role, you will be the primary point of contact for customers experiencing technical issues with our client's software products. You will leverage your problem-solving skills and deep product knowledge to provide timely, accurate, and friendly support across multiple channels, including email, chat, and phone. This is an excellent opportunity for individuals passionate about helping customers and resolving technical challenges in a dynamic, remote work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and efficiently via email, live chat, and phone.
- Diagnose and troubleshoot software-related problems, guiding customers through step-by-step solutions.
- Document customer interactions, issues, and resolutions accurately in the support ticketing system.
- Escalate complex technical issues to the appropriate internal teams (e.g., development, QA) when necessary.
- Create and maintain a knowledge base of common issues, solutions, and product information.
- Provide feedback to product and engineering teams based on customer issues and trends.
- Assist customers with onboarding, setup, and general usage of the software.
- Ensure customer satisfaction by providing excellent service and support.
- Follow defined support processes and contribute to their ongoing improvement.
- Identify opportunities to improve customer experience and product usability.
- Collaborate with team members and share knowledge to enhance collective understanding.
- Stay updated on product features, updates, and best practices.
- Manage multiple support tickets concurrently while maintaining high-quality service.
- Participate in virtual team meetings and training sessions.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in a customer support or technical support role, preferably in software or IT services.
- Strong understanding of common computer software and operating systems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, HubSpot Service Hub).
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Strong problem-solving and analytical skills.
- Customer-centric attitude with a passion for providing exceptional service.
- Ability to work independently and as part of a remote team.
- Experience with troubleshooting SaaS products is highly desirable.
- A reliable internet connection and a quiet workspace are essential.
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3
Customer Support Specialist - Technical
99231 Bilad Al Qadeem, Capital
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team. This role is pivotal in ensuring our clients receive prompt, efficient, and effective assistance with their inquiries and technical issues. You will be the first point of contact for customers, providing a high level of service that builds trust and loyalty. The ideal candidate is a patient, empathetic communicator with a knack for problem-solving and a strong understanding of technical concepts.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to our products and services.
- Guiding customers through troubleshooting steps and product functionalities.
- Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalating complex issues to senior support staff or relevant departments when necessary.
- Contributing to the knowledge base by creating and updating FAQs and support articles.
- Identifying recurring customer issues and providing feedback to the product development team for improvement.
- Maintaining a high level of customer satisfaction through excellent service delivery.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Staying up-to-date with product updates and new features to provide accurate support.
- Proactively identifying opportunities to assist customers beyond their immediate query.
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4
Customer Support Specialist - Technical
24031 Hamad Town, Northern
BHD550 Weekly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Customer Support Specialist to join our growing team in Hamad Town, Northern, BH . This role is crucial in ensuring our customers receive timely and effective assistance with our products and services. You will be the first point of contact for customers facing technical issues, providing solutions through various channels, including phone, email, and chat. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a genuine passion for helping people. You will be responsible for troubleshooting technical problems, guiding customers through setup and usage, escalating complex issues when necessary, and documenting all customer interactions accurately. A commitment to providing an exceptional customer experience is essential.
Key responsibilities:
Key responsibilities:
- Respond to customer inquiries and technical issues promptly and professionally via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware problems, providing clear and concise solutions.
- Guide customers through product installation, configuration, and usage.
- Escalate complex technical issues to higher-level support teams or engineers, ensuring proper documentation.
- Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product development team.
- Educate customers on product features and best practices to enhance their experience.
- Contribute to team goals and objectives, ensuring high levels of customer satisfaction.
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Previous experience in customer service or technical support is required.
- Strong understanding of computer systems, software applications, and basic networking concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
- Patience, empathy, and a positive attitude when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using helpdesk software and CRM systems.
- Problem-solving skills and the ability to think critically.
- Team player with a strong work ethic.
- Familiarity with (Specific Product/Service Category, e.g., SaaS platforms, networking equipment) is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical
720 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and technically adept Customer Support Specialist to join their growing team in Riffa, Southern, BH . This role is essential for providing exceptional technical assistance and ensuring customer satisfaction with our products and services. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for technology. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, guiding users through product features, and escalating complex problems to appropriate departments. Your ability to understand and explain technical concepts clearly and concisely will be vital. This position requires a customer-centric approach, patience, and the dedication to deliver outstanding support.
Key responsibilities will include:
Key responsibilities will include:
- Responding promptly and professionally to customer inquiries regarding technical issues.
- Troubleshooting and diagnosing software and hardware problems.
- Providing clear and effective step-by-step guidance to customers.
- Escalating unresolved issues to senior support staff or development teams.
- Documenting customer interactions, issues, and resolutions in a ticketing system.
- Identifying trends in customer issues and reporting them to management.
- Educating customers on product usage and best practices.
- Maintaining a high level of customer satisfaction through efficient and empathetic service.
- Collaborating with internal teams to resolve complex customer problems.
- Contributing to the development of support documentation and FAQs.
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6
Customer Support Specialist - Technical
1235 Hamad Town, Northern
BHD42000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Support Specialist to join our expanding helpdesk team, supporting users remotely but primarily based in the region near Hamad Town, Northern, BH . This role is vital for providing timely and effective technical assistance to our customers, resolving their inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting software and hardware issues. Responsibilities will include responding to customer support requests via phone, email, and chat; diagnosing and resolving technical problems; guiding users through product features and functionalities; escalating complex issues to senior technical staff when necessary; and maintaining accurate records of customer interactions and resolutions in our CRM system. A minimum of 2 years of experience in a customer service or technical support role is required. Familiarity with common operating systems (Windows, macOS) and troubleshooting methodologies is essential. Certifications like CompTIA A+ or similar are a plus. We are seeking an enthusiastic individual who enjoys helping others and has a passion for technology. You will be a key point of contact for our customers, providing them with the support they need to utilize our products effectively. This role offers the flexibility of remote work with occasional on-site collaboration if needed.
Key responsibilities:
Key responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Guide users on product usage and features.
- Escalate complex issues to appropriate teams.
- Maintain accurate customer support records.
- Strive for high customer satisfaction ratings.
- Contribute to the knowledge base with solutions and troubleshooting guides.
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7
Customer Support Specialist - Technical
333 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading software solutions provider, is seeking a customer-focused and technically adept Customer Support Specialist to assist their users in Busaiteen, Muharraq, BH . This role is crucial for providing exceptional technical assistance and ensuring a positive customer experience with our client's products. The Customer Support Specialist will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through solutions. Key duties include diagnosing software problems, documenting customer interactions and issues, and escalating complex problems to higher-level support or development teams when necessary. You will be expected to maintain a high level of customer satisfaction by providing timely, accurate, and friendly support. The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 3 years of experience in a technical customer support role is required. Strong knowledge of common operating systems (Windows, macOS), networking basics, and troubleshooting methodologies is essential. Experience with CRM software and ticketing systems is a plus. Excellent communication, problem-solving, and patience skills are paramount for this role. The ability to explain technical concepts clearly to non-technical users is vital. Join our client to make a real difference in customer satisfaction and grow your career in a supportive environment.
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8
Customer Support Specialist - Technical
3010 Zallaq, Southern
BHD18 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading technology provider, is seeking a dedicated and technically proficient Customer Support Specialist to join their team in **Zallaq, Southern, BH**. This role is crucial for providing exceptional technical assistance and ensuring customer satisfaction with their innovative products and services.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, resolving issues efficiently and effectively.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Guide customers through step-by-step solutions for technical challenges.
- Escalate complex issues to senior support staff or relevant technical teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides.
- Ensure a high level of customer satisfaction by providing professional and courteous support.
- Educate customers on product features and best practices.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in ongoing training to stay updated on product knowledge and support tools.
- Contribute to a positive and collaborative team environment.
- Assist in testing new software releases and providing feedback.
- Proactively identify potential customer issues and offer solutions.
- Proven experience in a customer support or technical helpdesk role.
- Strong technical aptitude and ability to troubleshoot a range of hardware and software issues.
- Excellent communication and active listening skills.
- Patience and a customer-centric approach.
- Proficiency with CRM software and ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a hybrid work environment.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Experience with (mention specific technologies relevant to client, e.g., cloud services, networking protocols, specific software applications) is highly desirable.
- Familiarity with the needs and context of customers in **Zallaq, Southern, BH** is beneficial.
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