169 Service Desk jobs in Bahrain

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through step-by-step solutions and resolve their problems effectively.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate departments or senior support staff.
• Maintain a high level of customer satisfaction by providing accurate and efficient support.
• Stay up-to-date with product knowledge and technical advancements.
• Identify and report recurring technical issues to improve product performance and customer experience.
• Contribute to the development of knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Previous experience in customer service or technical support is highly preferred.
• Strong understanding of common computer hardware, software, and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively.

• Provide first-line technical support and troubleshooting to customers.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through step-by-step solutions to resolve technical issues.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate senior support teams.
• Identify and report recurring technical problems to improve product performance.
• Educate customers on product features and functionalities.
• Strive to achieve and exceed customer satisfaction targets.
• Maintain a high level of product knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customers.
• Ability to explain technical concepts clearly and concisely.
• Proficiency in using computer systems and relevant software.
• Ability to work independently and manage time effectively in a remote setting.

• Manage and supervise the daily operations of the customer service and technical support department.
• Develop and implement customer service policies, procedures, and quality standards.
• Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
• Monitor customer interactions across various channels (phone, email, chat) to ensure adherence to service level agreements and quality standards.
• Analyze customer feedback and support metrics to identify areas for improvement and implement corrective actions.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments (e.g., product development, sales) to resolve customer issues and improve overall service delivery.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage staffing levels, schedules, and performance evaluations for the customer service team.
• Contribute to the development of new service offerings and improvements to existing ones.
• Track and report on key performance indicators (KPIs) such as customer satisfaction, resolution time, and first-contact resolution rate.
• Foster a positive and motivating work environment for the customer service team.
• Ensure efficient resource allocation and budget management for the department.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or technical support, with at least 2-3 years in a supervisory or management role.
• Proven track record of successfully managing customer service operations and improving customer satisfaction scores.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience in the telecommunications or technology sector is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Familiarity with key customer service metrics and reporting.
• A customer-centric approach with a passion for delivering outstanding service.

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software products.
• Guide customers through troubleshooting procedures and product usage.
• Escalate unresolved issues to appropriate technical teams while ensuring timely follow-up.
• Document customer interactions and technical solutions in the CRM system.
• Contribute to the development and maintenance of the knowledge base.
• Provide feedback to product development teams on common customer issues and suggestions.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Stay updated on product features, updates, and industry best practices.
• Mentor and assist junior customer support representatives.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 3 years of experience in technical customer support or a related role.
• Proven ability to troubleshoot and resolve technical issues with software applications.
• Excellent communication, listening, and interpersonal skills.
• Strong customer service orientation and a patient attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to explain technical concepts clearly to non-technical users.
• Good typing skills and familiarity with common operating systems.
• Ability to work independently and as part of a team.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-level technical support to users via phone, email, and chat, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately, escalating complex issues to senior support staff when necessary.
• Guide users through step-by-step solutions for common technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and manage user accounts and permissions.
• Document all support interactions, issues, and resolutions in the helpdesk ticketing system.
• Contribute to the development of the knowledge base by creating FAQs and troubleshooting guides.
• Identify trends in user issues and provide feedback to the development team for product improvement.
• Assist with IT asset management, including inventory tracking and deployment.
• Ensure customer satisfaction by providing professional and courteous support.

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
• Minimum of 2 years of experience in technical support, helpdesk, or IT support roles.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with troubleshooting network connectivity issues (TCP/IP, DNS, DHCP).
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Patience and a friendly demeanor when interacting with users of varying technical abilities.
• Basic understanding of cybersecurity principles is beneficial.