434 Help Desk Agent jobs in Bahrain
Senior Service Desk Technician - Shift Supervisor
Manama, Capital
Goldbelt, Inc.
Posted today
Job Viewed
Job Description
Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field or equivalent years of experience.
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
**Summary**:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
***
**Responsibilities**:
**Essential Job Functions**:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
**Necessary Skills and Knowledge**:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
**Minimum Qualifications**:
- Bachelor degree in a STEM field or equivalent years of experience.
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
**Preferred Qualifications**:
- Operating System, Server, and Networking certifications are preferred
**Pay and Benefits**
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist (Technical)
7001 Al Daih, Northern
BHD2000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist with a technical aptitude to join their growing support team. In this role, you will be the first point of contact for customers encountering technical issues with our client's software products and services. You will be responsible for troubleshooting, diagnosing, and resolving customer problems efficiently and effectively, ensuring a high level of customer satisfaction. This position requires excellent communication skills, a patient demeanor, and the ability to explain complex technical concepts in an understandable manner.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a dynamic company in **Budaiya, Northern, BH**. We offer a collaborative work environment, opportunities for growth, and a competitive salary package. If you have a passion for helping people and a knack for technology, apply today!
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate support.
- Diagnose and troubleshoot technical issues reported by customers, utilizing available tools and resources.
- Guide customers through step-by-step solutions to resolve software and hardware problems.
- Escalate unresolved issues to appropriate technical teams, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices to prevent future issues.
- Contribute to the development of FAQs, knowledge base articles, and support documentation.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Ensure a high level of customer satisfaction by delivering professional and courteous service.
- Stay up-to-date with product updates, new features, and technical changes.
- Collaborate with team members to share knowledge and best practices.
- Adhere to service level agreements (SLAs) for response and resolution times.
Qualifications:
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and operating systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to articulate technical information clearly.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with CRM software and ticketing systems.
- Basic knowledge of networking concepts is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Familiarity with SaaS products is advantageous.
This is an exciting opportunity to join a dynamic company in **Budaiya, Northern, BH**. We offer a collaborative work environment, opportunities for growth, and a competitive salary package. If you have a passion for helping people and a knack for technology, apply today!
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Lead - Technical
6001 Hamad Town, Northern
BHD58000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a growing software solutions provider, is seeking a skilled and customer-focused Customer Support Lead to manage their technical support operations in Hamad Town, Northern, BH . This hybrid role requires a balance of in-office leadership and remote coordination. You will be responsible for leading a team of support agents, ensuring the timely and effective resolution of customer technical issues, and continuously improving the customer support experience. This is an excellent opportunity for an individual with strong technical aptitude and excellent leadership skills to make a significant impact.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a high-performance culture.
- Oversee the daily operations of the technical support department, ensuring service level agreements (SLAs) are met.
- Handle escalated customer technical issues and provide advanced troubleshooting support.
- Develop and implement efficient support processes and workflows to enhance customer satisfaction.
- Monitor support ticket queues and ensure timely response and resolution of customer inquiries.
- Analyze support data to identify trends, common issues, and areas for product improvement.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Collaborate with product development and engineering teams to resolve complex technical problems.
- Manage customer feedback and implement strategies for service improvement.
- Contribute to the strategic planning and goal setting for the customer support department.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 1-2 years in a leadership or supervisory role.
- Proven experience with technical troubleshooting and problem-solving in a software environment.
- Excellent understanding of helpdesk software and CRM systems.
- Strong communication, interpersonal, and customer service skills.
- Ability to motivate and lead a team effectively.
- Familiarity with ITIL best practices is a plus.
- Ability to manage multiple priorities and work effectively in a hybrid work model.
- Proficiency in diagnosing and resolving a wide range of technical issues.
- A customer-centric mindset with a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Technical
23001 Ghuraifa, Capital
BHD22 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Join our growing team as a Technical Customer Support Specialist in Jidhafs, Capital, BH . Our client is a dynamic technology firm renowned for its innovative software solutions. This role is crucial in ensuring our users receive exceptional support and can fully leverage our products. You will be the primary point of contact for customers experiencing technical difficulties or requiring assistance with our software suite. This involves diagnosing and resolving a wide range of technical issues through various channels, including phone, email, and live chat. A keen analytical mind and strong troubleshooting skills are essential for identifying root causes of problems and providing effective, timely solutions. You will be expected to document customer interactions, technical issues, and resolutions in our CRM system to contribute to our knowledge base and improve product performance. Collaborating closely with the engineering and product development teams, you will provide valuable feedback on recurring issues and potential product enhancements. Maintaining a high level of customer satisfaction is paramount, and you will strive to exceed expectations in every interaction. This position offers a blend of on-site collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. We are looking for individuals who are passionate about technology, possess excellent communication skills, and are driven to help others succeed. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. The ability to explain complex technical concepts in a clear and concise manner to both technical and non-technical users is a key requirement. If you are a problem-solver who thrives in a fast-paced environment and enjoys making a tangible impact, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Guide users through installation, troubleshooting, and maintenance.
- Document all interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate internal teams.
- Contribute to the development and maintenance of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through excellent service.
- Participate in training sessions to stay updated on product knowledge.
- Follow established procedures and best practices for customer support.
- Previous experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and cloud services.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication abilities.
- Ability to manage multiple support tickets simultaneously.
- Customer-focused mindset with a passion for helping others.
- Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Experience with remote support tools is beneficial.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical
22605 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a rapidly growing SaaS company that provides innovative solutions to businesses worldwide. We are looking for a proactive and technically adept Customer Support Specialist to join our dynamic team, serving clients primarily from our **Shakhura, Northern, BH** hub, with flexibility for hybrid work. This role is crucial for ensuring our users have a seamless and positive experience with our products, providing timely and effective solutions to their technical queries and issues.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat, providing timely and accurate technical support.
- Troubleshoot and resolve customer issues related to software functionality, integration, and usability.
- Escalate complex technical problems to appropriate internal teams (e.g., development, QA) and track resolutions.
- Document customer interactions, issues, and solutions in our CRM system.
- Create and update help desk documentation, FAQs, and knowledge base articles.
- Assist in user onboarding and training sessions, ensuring customers can effectively utilize our platform.
- Gather customer feedback and identify trends to inform product improvements.
- Proactively monitor customer accounts for potential issues and offer solutions.
- Collaborate with product and engineering teams to report bugs and suggest feature enhancements.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Qualifications:
- Proven experience in a customer support or technical support role, preferably within the software industry.
- Excellent understanding of common software troubleshooting techniques.
- Familiarity with CRM systems and help desk software.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Experience with SaaS products is a significant advantage.
- Proficiency in using standard office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work effectively both independently and as part of a team.
- A passion for technology and a willingness to learn new products and systems.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical
10302 Tubli
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist to join their dynamic team serving clients in A'ali, Northern, BH . This hybrid role offers a blend of remote flexibility and in-office collaboration. You will be the primary point of contact for customers, providing expert technical assistance and ensuring a seamless user experience with our software products. The ideal candidate possesses excellent troubleshooting skills, a patient demeanor, and a passion for helping others resolve technical challenges.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate complex technical issues to senior support staff or engineering teams when necessary, ensuring thorough documentation.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for potential improvements.
- Collaborate with cross-functional teams, including sales and product management, to ensure customer satisfaction.
- Adhere to service level agreements (SLAs) and performance metrics.
- Contribute to a positive and supportive team environment, sharing knowledge and best practices.
- Minimum of 3 years of experience in a technical support or customer service role, preferably within the software industry.
- Strong understanding of operating systems (Windows, macOS), common software applications, and networking concepts.
- Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical problems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with ticketing systems and CRM software.
- A patient, empathetic, and customer-centric attitude.
- Ability to work effectively both independently and as part of a hybrid team.
- Strong organizational skills and attention to detail.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience with (specific software/platform relevant to the client's industry) is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical
00911 Al Malikiyah, Northern
BHD3500 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is looking for a highly motivated and customer-focused Technical Support Specialist to be based in Hidd . This role is crucial in ensuring our customers receive exceptional assistance with our innovative software solutions. You will be the primary point of contact for troubleshooting technical issues, guiding users through complex problems, and providing timely resolutions. Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a professional and efficient manner.
- Diagnosing and resolving technical issues related to our software products and services.
- Escalating complex issues to senior technical teams when necessary, ensuring clear documentation.
- Providing comprehensive product information and user guidance.
- Creating and maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify areas for product improvement.
- Collaborating with the development and quality assurance teams to report bugs and suggest enhancements.
- Ensuring customer satisfaction through proactive problem-solving and excellent communication.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Documenting all customer interactions and resolutions accurately in the CRM system.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist - Technical
BH81 Jbeil
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and skilled Customer Support Specialist to join their remote team. This position is ideal for someone who excels at problem-solving and has a passion for assisting customers with technical issues. You will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to the appropriate teams. The ideal candidate will have exceptional communication skills, a patient and empathetic demeanor, and a strong technical aptitude. Previous experience in a customer service or technical support role is required. Familiarity with CRM software and helpdesk ticketing systems is a must. You should be able to clearly explain technical concepts to non-technical users and maintain a high level of customer satisfaction. This role is fully remote, offering flexibility and the ability to work from anywhere. We are looking for individuals who are self-motivated, organized, and can manage their time effectively in a remote work environment. A commitment to providing outstanding customer experiences is paramount. You will be part of a supportive team that values collaboration and continuous improvement. Training on our specific products and services will be provided. This is an excellent opportunity to build a career in customer support within a growing technology company. We encourage applicants who are eager to learn and grow with us, contributing to our reputation for excellent service. Your ability to troubleshoot and resolve issues efficiently will be key to your success.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical
20056 Manama, Capital
BHD18 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to provide exceptional assistance to users in Manama, Capital, BH . This role is critical in ensuring customer satisfaction by resolving inquiries and technical issues efficiently and effectively. You will be the first point of contact for customers, handling inbound calls, emails, and chat support, diagnosing problems, and guiding users through step-by-step solutions. Responsibilities include documenting customer interactions, escalating complex issues to higher-level support or engineering teams, and providing feedback on product usability and common problems. The ideal candidate possesses strong communication and active listening skills, with the ability to explain technical concepts clearly and concisely to a non-technical audience. A patient, empathetic, and customer-focused demeanor is essential. Prior experience in a customer service or technical support role, preferably within the IT or software industry, is required. Familiarity with CRM systems and helpdesk software is a plus. You should have a solid understanding of common operating systems, software applications, and basic networking principles. This is an on-site position, requiring availability to work standard business hours, with potential for some shift flexibility. Continuous learning and a proactive approach to problem-solving are key attributes we value. Our client offers a collaborative work environment, comprehensive training, and opportunities for career advancement within the customer service domain. Join our client to be a vital part of their commitment to outstanding customer care.
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8
Customer Support Engineer
Yokogawa
Posted 1 day ago
Job Viewed
Job Description
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
#J-18808-Ljbffr
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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This advertiser has chosen not to accept applicants from your region.
9