2 448 Help Desk Agent jobs in Bahrain
SERVICE DESK SPECIALIST
Manama, Capital
Nexcel Computer Solutions
Posted 12 days ago
Job Viewed
Job Description
Job Duties:
- Work as front-line operator, in IT Customer Service Center
- Attend calls and educate users about IT best practices
- Analyze incident tickets
- Resolve Incidents to achieve maximum First Call Resolution (FCR)
- Monitor, analyze and update incident & service request tickets logged in the Service Desk system
- Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
- Manage difficult users skillfully
- Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)
Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills
Minimum Experience Required: 2-3 years
Interested candidates may send in their CVs to
#J-18808-Ljbffr
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0
Customer Support Lead - Technical Support
911 Hamad Town, Northern
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
A prominent e-learning platform is looking for an experienced and empathetic Customer Support Lead to manage their technical support operations. This role involves a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration in Hamad Town, Northern, BH . You will be responsible for leading a team of customer support specialists, ensuring the delivery of exceptional technical assistance to users. Your duties will include overseeing ticket management, troubleshooting complex user issues, developing support strategies, and analyzing support metrics to identify areas for improvement. You will also be involved in training new support staff, creating knowledge base articles, and liaising with the product development team to report and resolve recurring issues. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. A proven ability to manage and motivate a team, along with a patient and helpful demeanor, is essential. Familiarity with helpdesk software and ticketing systems is required. This is a fantastic opportunity to shape the customer support experience for a growing user base and contribute to a positive learning environment. Join our client and make a difference in how users interact with their educational resources. The role requires excellent communication skills, both written and verbal, to effectively assist customers and guide the support team. A commitment to providing timely and accurate solutions is paramount.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist - Technical Support
501 Jbeil
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company specializing in innovative cloud-based solutions, is seeking a highly skilled and empathetic Senior Customer Support Specialist. This is a fully remote position, allowing you to provide exceptional technical assistance to our global user base from the comfort of your home office. You will be the primary point of contact for customers facing technical challenges with our products, diagnosing issues, providing clear and concise solutions, and ensuring a positive customer experience. This role requires a strong technical aptitude, excellent problem-solving skills, and a passion for helping others. You will work within a dynamic support team, escalating complex issues when necessary, and contributing to the improvement of our support resources and product documentation. The ideal candidate thrives in a fast-paced environment and possesses outstanding communication skills.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via multiple channels, including email, chat, and phone.
- Diagnose and troubleshoot complex software and hardware issues for our diverse client base.
- Guide customers through step-by-step solutions for product usage and technical problems.
- Effectively manage and prioritize customer support tickets, ensuring timely resolution.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and user tutorials.
- Identify recurring issues and collaborate with the product development and engineering teams to implement fixes and improvements.
- Escalate unresolved issues to higher-level support tiers or relevant departments.
- Gather customer feedback and provide insights to improve product usability and customer satisfaction.
- Maintain a high level of customer satisfaction through proactive communication and exceptional service delivery.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical customer support, preferably for SaaS products.
- Strong understanding of software troubleshooting, operating systems (Windows, macOS), and network basics.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills with a customer-centric approach.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
- Patience, empathy, and a genuine desire to help customers succeed.
- Familiarity with (Specific Software/Technology Area, e.g., cloud computing, web applications) is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist - Technical Support
10010 Bilad Al Qadeem, Capital
BHD75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their dynamic support team. This role is crucial in ensuring our customers receive exceptional technical assistance and a positive experience with our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and effective resolutions. As a senior member of the team, you will also mentor junior support agents, contribute to the development of support knowledge bases and best practices, and identify trends in customer issues to provide feedback to product development teams. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a passion for customer advocacy. You should be adept at diagnosing intricate problems, patiently explaining technical concepts to non-technical users, and managing multiple support channels, including phone, email, and live chat. Experience with CRM systems and ticketing software is essential. This position is based in Tubli, Capital, BH , with a hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. We are looking for individuals who are empathetic, proactive, and committed to exceeding customer expectations. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. You will play a key role in maintaining high customer satisfaction ratings and contributing to the overall success of the customer support function.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Escalate critical issues to relevant technical teams and ensure timely resolution.
- Create and maintain comprehensive documentation, FAQs, and knowledge base articles.
- Train and mentor junior customer support representatives.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with product and engineering teams to communicate customer pain points and suggest product enhancements.
- Manage and prioritize incoming support tickets to ensure service level agreements are met.
- Proactively identify and resolve potential customer issues.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in customer support or technical helpdesk roles.
- Proven experience troubleshooting complex software and hardware problems.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly and concisely to diverse audiences.
- Experience in mentoring or leading junior team members is a plus.
- Customer-centric mindset with a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical
602 Al Muharraq
BHD28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Customer Support Specialist to join their growing team in Sitra, Capital, BH . This position operates on a hybrid model, offering a blend of in-office engagement and remote flexibility. As a Technical Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our client's software products and services. Your role will involve troubleshooting technical issues, providing clear and concise solutions, and ensuring a high level of customer satisfaction. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving software-related problems, and escalating complex issues to higher-level support teams when necessary. You will maintain accurate customer records and document support interactions meticulously. A strong understanding of common operating systems, network configurations, and web technologies is crucial. The ideal candidate will possess exceptional problem-solving skills, a patient and empathetic demeanor, and the ability to explain technical concepts in an easily understandable manner. Experience with ticketing systems and CRM software is highly desirable. You will also be involved in gathering customer feedback to identify areas for product improvement and contribute to the creation of knowledge base articles and FAQs. This is a fantastic opportunity for individuals with a passion for technology and customer service to contribute to a dynamic team and enhance the customer experience. The ability to work effectively both independently and as part of a collaborative team in a hybrid environment is key.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical
242 Busaiteen, Muharraq
BHD30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their thriving team in Busaiteen, Muharraq, BH . This role is perfect for an individual who is passionate about helping customers and possesses a strong aptitude for troubleshooting technical issues. You will be the first point of contact for customers experiencing difficulties with our client's products or services, providing timely and effective resolutions. Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to the appropriate technical teams. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate will have excellent communication and active listening skills, a patient and empathetic demeanor, and a solid understanding of common software and hardware issues. A passion for technology and a commitment to delivering outstanding customer service are essential. This role offers a great opportunity to grow within a supportive environment and contribute to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Diagnose and troubleshoot technical issues with products/services.
- Guide customers through problem-solving processes.
- Escalate unresolved issues to higher-level support teams.
- Document all customer interactions and resolutions accurately.
- Identify recurring customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction.
- Stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- 1-2 years of experience in a customer service or technical support role.
- Strong understanding of computer hardware, software, and common operating systems.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Experience with CRM software and helpdesk ticketing systems.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist (Technical)
308 Al Muharraq
BHD48000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Support Specialist to join their team in Sitra, Capital, BH . This role is integral to ensuring customer satisfaction by providing timely and effective technical assistance. You will be the first point of contact for customers experiencing issues with our client's products or services. Responsibilities include troubleshooting technical problems, guiding customers through solutions, and escalating complex issues to higher-level support teams when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You should be adept at using support ticketing systems and knowledge bases to document interactions and find solutions. A keen ability to diagnose and resolve hardware and software issues is crucial. This position involves a hybrid work model, requiring a balance of in-office collaboration and remote work flexibility. You will work closely with product development and quality assurance teams to provide feedback on common issues and contribute to product improvements. The ability to multitask, prioritize effectively, and manage a high volume of customer inquiries is essential. We are seeking individuals who are passionate about technology and committed to delivering outstanding customer service. Training will be provided on specific products and systems, but a foundational understanding of IT principles is highly valued.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues.
- Guide customers through product functionalities and solutions.
- Document customer interactions and technical issues in a ticketing system.
- Escalate complex issues to appropriate technical teams.
- Contribute to the development of the knowledge base.
- Provide feedback to product development on customer issues.
- Maintain a high level of customer satisfaction.
- Proven experience in technical customer support.
- Strong understanding of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Proficiency with CRM and ticketing systems.
- Ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Familiarity with IT support best practices.
- Ability to work effectively in a hybrid environment.
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6
Customer Support Specialist - Technical
603 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm located near Tubli, Capital, BH , is seeking a dedicated and technically adept Customer Support Specialist. This role is vital for ensuring our customers receive exceptional assistance and timely resolution to their technical queries and issues. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for technology and customer service. You will be the first point of contact for customers experiencing technical difficulties with our products or services, providing support via phone, email, and chat. Responsibilities include diagnosing and troubleshooting technical problems, guiding customers through step-by-step solutions, escalating complex issues to higher-level support teams when necessary, and documenting all customer interactions accurately and efficiently. You will also be responsible for educating customers on product features and functionalities, and contributing to the creation of helpful support documentation and FAQs. A deep understanding of common technical issues, operating systems, and software applications is essential. The ability to explain technical concepts in a clear and understandable manner to non-technical users is paramount. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. At least 2 years of experience in a technical customer support or helpdesk role is preferred. Proficiency with CRM software and helpdesk ticketing systems is highly beneficial. Excellent written and verbal communication skills in English are mandatory. This role offers a challenging yet rewarding opportunity to be at the forefront of customer satisfaction and contribute to the success of a growing tech company. This position has been designated as a remote role, offering the flexibility to work from anywhere within approved regions.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical
227 Al Daih, Northern
BHD50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to provide exceptional support from anywhere. You will be the first point of contact for customers experiencing technical issues with our client's products and services. Responsibilities include diagnosing and resolving a wide range of technical problems via phone, email, and chat, providing clear and concise guidance, and escalating complex issues to senior technical staff when necessary. The ideal candidate will have a strong technical aptitude, excellent communication and interpersonal skills, and a passion for helping customers. Proficiency in troubleshooting software, hardware, and network issues is required. Experience with CRM systems and ticketing platforms is essential. You will maintain accurate records of customer interactions and resolutions. A patient and empathetic approach is crucial for delivering outstanding customer service. You will also contribute to the knowledge base by creating and updating support documentation and FAQs. This role requires the ability to work independently, manage time effectively, and adapt to evolving product offerings. The successful candidate will be a proactive problem-solver dedicated to ensuring customer satisfaction and retention. This is an excellent opportunity to develop your skills in a dynamic, customer-centric environment.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist - Technical
210 Ghuraifa, Capital
BHD55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance to their user base. This role is crucial in ensuring customer satisfaction and fostering long-term relationships. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions through various channels, including phone, email, and chat. This position requires a patient demeanor, strong problem-solving abilities, and a deep understanding of technical concepts. You will be responsible for diagnosing hardware and software problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate teams. The ability to clearly communicate technical information to non-technical users is paramount. This role is based in **Jidhafs, Capital, BH**, but offers a flexible hybrid work arrangement, allowing for a blend of in-office collaboration and remote work, offering a great work-life balance. You will be an integral part of a supportive team environment where your contributions are valued and recognized. We are looking for individuals who are passionate about technology and committed to delivering outstanding customer service. Key responsibilities include: Responding to customer inquiries and resolving technical issues efficiently and courteously; Providing clear and concise troubleshooting guidance; Documenting customer interactions and resolutions in the CRM system; Identifying and escalating unresolved issues to senior support staff or relevant departments; Gathering customer feedback and reporting common issues or trends; Contributing to the knowledge base by creating and updating help articles; Maintaining a high level of customer satisfaction by exceeding expectations; Participating in team meetings and training sessions to enhance product knowledge and support skills; Building rapport with customers and ensuring a positive support experience.
Qualifications:
Qualifications:
- High school diploma or equivalent; an Associate's or Bachelor's degree in a relevant field is a plus.
- 2+ years of experience in customer support, preferably in a technical role.
- Strong troubleshooting skills for hardware and software issues.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts in an easy-to-understand manner.
- Proficiency with help desk software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specific Software/Product relevant to the client) is advantageous.
This advertiser has chosen not to accept applicants from your region.
9