2 717 Help Desk Agent jobs in Bahrain
Information Technology Service Desk- Arabic speaking
BHD8000 - BHD12000 Y
Unity Infotech
Posted today
Job Viewed
Job Description
The role holder is responsible to be first line of support to all users on their day-to-day use of PCs along with the applications, printers and other equipments.
Core Responsibilities
- Provides the 1st line of support for end-users by answering their calls or accessing their machines remotely over the management console.
- Receive and resolve end-user complains as IT support specialists using ITSM
- Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
- Report in IT Service desk system for any issue that could significantly impact the business.
- Prioritize, manage validate and ensure all issues are properly logged.
- Assist staff with technology-related issues
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues which assigned through ITSM.
- Ensures the quality of service delivered to end-users is maintained to an acceptable level.
- Document all call information according to standard operating procedures in system by logging tickets details and verifying the information.
- Performs device/software deployment/movement tasks on call and during public holidays and weekends as necessary.
- Adhere to and implement departmental policies, systems, and procedures and ensure quality and cost-effective service.
- Maintain inventory of IT assets and ensure proper documentation
- Ensure compliance with IT security policies and data protection standards
- Escalate unresolved issues to head of IT Service Desk and Delivery
Qualification:
Diploma in IT related major or any related subject or equivalent is required.
Minimum 3 years of practical experience in a bank or same or similar function.
Adequate knowledge of PCs, servers' hardware, network, Windows/UNIX, MS Office products is preferred.
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0
Senior IT Support Specialist - Service Desk
33333 Tubli
BHD70000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a forward-thinking organization, is seeking a highly skilled Senior IT Support Specialist to lead their remote service desk operations. This is a fully remote role, demanding exceptional technical proficiency and customer service abilities. You will be responsible for providing advanced technical support to end-users, troubleshooting complex hardware, software, and network issues, and ensuring the timely resolution of IT incidents and service requests. Your duties will include diagnosing and resolving desktop and laptop problems, managing user accounts and access permissions, supporting enterprise applications, and assisting with IT system upgrades and deployments. You will also play a key role in developing and maintaining IT support documentation, knowledge bases, and training materials for end-users and junior support staff. The ideal candidate will possess a deep understanding of operating systems (Windows, macOS), various software applications, network protocols, and common IT infrastructure components. Strong diagnostic skills, a methodical approach to problem-solving, and excellent communication abilities are paramount, as you will interact with users of varying technical expertise. This role requires a proactive attitude, the ability to work independently, and a commitment to delivering outstanding customer support. You will be a point of escalation for challenging technical issues, ensuring user satisfaction and minimizing downtime. Our client utilizes cutting-edge remote support tools, and proficiency in these is a significant advantage. You will contribute to improving IT service delivery processes and enhancing the overall user experience. The ability to mentor junior team members and contribute to a positive team dynamic is also highly valued. This is an excellent opportunity to advance your career in IT support within a company that embraces remote work and invests in its employees' professional development. Your technical expertise will be crucial in maintaining the operational continuity of our client's distributed workforce. The role demands a keen eye for detail and a dedication to problem resolution.
Responsibilities:
Responsibilities:
- Provide advanced technical support to end-users via remote channels (phone, email, chat).
- Troubleshoot and resolve complex hardware, software, and network issues.
- Manage user accounts, permissions, and access to IT systems.
- Support and maintain desktop and laptop hardware and software.
- Assist with IT system installations, upgrades, and deployments.
- Develop and maintain IT support documentation and knowledge base articles.
- Serve as an escalation point for Tier 1 and Tier 2 support issues.
- Train and mentor junior IT support staff.
- Monitor IT systems for performance and security issues.
- Ensure timely resolution of IT incidents and service requests.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT support or helpdesk roles.
- Extensive knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office Suite and other common business applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote support tools (e.g., TeamViewer, ConnectWise).
- Excellent troubleshooting and problem-solving skills.
- Superb communication and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Customer Support Lead
201 Jurdab
BHD60000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and highly skilled Technical Customer Support Lead to join their fully remote operations. This role is crucial in ensuring exceptional customer satisfaction by providing advanced technical assistance and guidance. The ideal candidate will have a strong background in troubleshooting complex technical issues, a deep understanding of customer service best practices, and the ability to lead and mentor a remote support team. You will be the frontline of defense for customer issues, ensuring prompt, accurate, and empathetic resolutions. Your role will involve managing support tickets, escalating complex problems, and contributing to the knowledge base.
Responsibilities:
Responsibilities:
- Provide first-line technical support and troubleshooting for customers via email, chat, and phone, ensuring timely and effective resolution of issues.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower both customers and support staff.
- Monitor customer support channels and respond promptly to inquiries and complaints.
- Identify recurring issues and collaborate with the product and engineering teams to implement long-term solutions and product improvements.
- Train and mentor junior support staff, fostering a culture of excellent customer service and technical proficiency.
- Gather customer feedback and report on trends to inform product development and service enhancements.
- Manage support ticket queues, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
- Contribute to the continuous improvement of support processes and tools.
- Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or senior capacity.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with CRM and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Experience in leading or mentoring a team is highly desirable.
- Proficiency in troubleshooting common operating systems (Windows, macOS, Linux) and mobile devices.
- Customer-focused mindset with a commitment to providing outstanding service.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Team Lead - Technical Support
711 Jaww, Southern
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and experienced Customer Support Team Lead to manage their technical support operations in Salmabad, Northern, BH . This is a critical role responsible for ensuring exceptional customer service delivery, leading a team of support specialists, and acting as a point of escalation for complex technical issues. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team management, with a passion for resolving customer challenges efficiently and effectively.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
- Monitor team performance, set individual and team goals, and conduct regular performance reviews.
- Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
- Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
- Analyze support metrics and trends to identify areas for process improvement and training needs.
- Assist in the recruitment, hiring, and onboarding of new customer support team members.
- Contribute to the development and implementation of customer support policies and procedures.
- Maintain a high level of customer satisfaction through proactive communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience in providing technical support for software or hardware products.
- Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and active listening skills.
- Demonstrated ability to lead and motivate a team effectively.
- Proficiency in problem-solving and conflict resolution.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Familiarity with CRM software and customer service best practices.
- A passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical
2201 Al Muharraq, Muharraq
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading innovator in cloud-based software solutions, is seeking a highly skilled and empathetic Customer Support Specialist to join their fully remote support team. This is a fantastic opportunity to provide exceptional technical assistance to a global customer base, helping them maximize their use of our cutting-edge products. You will be the first point of contact for customers experiencing technical difficulties, troubleshooting issues, and guiding them towards effective solutions via email, chat, and phone. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a genuine passion for customer satisfaction. Responsibilities include diagnosing and resolving software-related problems, documenting customer interactions and technical issues thoroughly, and collaborating with engineering and product teams to identify and escalate bugs or product improvements. We are looking for individuals who can translate complex technical information into clear, user-friendly explanations. This role demands patience, problem-solving prowess, and the ability to manage multiple support tickets simultaneously in a fast-paced, remote environment. A commitment to providing a world-class support experience is essential. If you thrive in a remote setting, enjoy tackling technical challenges, and are dedicated to helping customers succeed, we encourage you to apply and become an integral part of our client's growth.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via various communication channels (email, chat, phone).
- Diagnose, troubleshoot, and resolve software and hardware-related issues reported by customers.
- Guide users through step-by-step solutions and product features.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams (e.g., Engineering, Product Development) and track them to resolution.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product and development teams for improvement.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Adhere to support SLAs and performance metrics.
- Participate in ongoing training to stay updated on product knowledge and support best practices.
- Proven experience in a technical customer support or helpdesk role.
- Strong understanding of software troubleshooting and problem-solving methodologies.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience supporting SaaS products is highly desirable.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in multiple operating systems and common software applications.
- Associate's or Bachelor's degree in a technical field or equivalent practical experience.
- Team-oriented mindset with the ability to collaborate effectively.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical
BH-16 Saar, Northern
BHD18 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Customer Support Specialist with a strong technical aptitude to join their team. This position is based in our office in **Saar, Northern, BH**, and requires regular in-office presence to provide direct, hands-on support to our valued customers. You will be the first point of contact for clients experiencing technical issues, providing timely and effective solutions.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and comprehensive technical assistance.
- Diagnose and troubleshoot complex technical issues related to our software and hardware products.
- Guide customers through step-by-step solutions to resolve their problems effectively.
- Document all customer interactions, issues, and resolutions in the CRM system with precision.
- Escalate unresolved issues to the appropriate technical teams, ensuring clear communication and follow-up.
- Contribute to the development and maintenance of a knowledge base of common issues and solutions.
- Gather customer feedback to identify trends and suggest product improvements.
- Provide training and guidance to customers on product features and best practices.
- Maintain a high level of customer satisfaction through excellent service and timely resolution.
- Stay up-to-date with product updates and technical advancements.
- Proven experience in a customer support or technical support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities, with the capacity to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Experience with our specific product suite is advantageous.
- Must be able to commute to our **Saar, Northern, BH** office daily.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical
22101 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Support Specialist to join their fully remote support team. In this role, you will be the primary point of contact for customers seeking assistance with our client's software products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, diagnosing problems, and providing clear, effective solutions. You will maintain a deep understanding of the product's features and functionalities, and escalate complex issues to the appropriate technical teams when necessary. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. A strong technical aptitude and the ability to explain complex technical concepts in an easy-to-understand manner are crucial. Previous experience in technical support or customer service, preferably within the software or technology industry, is highly desirable. Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools is a plus. You should be a self-motivated individual, capable of managing your workload effectively and prioritizing tasks in a dynamic, remote work environment. Our client offers comprehensive training and ongoing support to ensure your success. This is an excellent opportunity to contribute to customer satisfaction and build a career in technical support within a company that values its employees and fosters a positive remote work culture.Location: Salmabad, Northern, BH
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6
Customer Support Specialist - Technical
70020 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Customer Support Specialist to join their growing support team. This fully remote position allows you to provide exceptional assistance to customers from the comfort of your home. You will be the primary point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and resolving their problems efficiently and courteously. This role requires a blend of excellent communication skills and a solid understanding of technical concepts.
Key Responsibilities:
The ideal candidate is a patient, problem-solver with a passion for technology and helping others. You should be comfortable working independently in a remote setting, managing your time effectively, and maintaining a positive attitude. This role supports a diverse customer base potentially related to A'ali, Northern, BH , but the work itself is performed entirely remotely.
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with our client's products or services.
- Provide step-by-step guidance to customers to resolve hardware, software, or connectivity problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Create and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring issues and provide feedback to product development and engineering teams.
- Maintain a high level of customer satisfaction through effective problem-solving and empathetic communication.
- Stay informed about product updates, new features, and common technical challenges.
- Adhere to established support SLAs and company policies.
The ideal candidate is a patient, problem-solver with a passion for technology and helping others. You should be comfortable working independently in a remote setting, managing your time effectively, and maintaining a positive attitude. This role supports a diverse customer base potentially related to A'ali, Northern, BH , but the work itself is performed entirely remotely.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Proven experience in customer service or technical support roles.
- Strong understanding of computer hardware, software, and basic networking concepts.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication and active listening skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Self-motivated with the ability to work independently and manage workload in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Experience with (Specific product/service mentioned by client, e.g., SaaS platforms, mobile applications) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical
201 Askar, Southern
BHD30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Customer Support Specialist to join their on-site support team. In this role, you will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat; troubleshooting technical issues; providing clear and concise solutions; and escalating complex problems to senior support staff when necessary. You will maintain accurate records of customer interactions and resolutions in our CRM system. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. A strong understanding of technology and the ability to explain technical concepts in simple terms are crucial. Previous experience in a customer support or technical helpdesk role is highly desirable. You should be a quick learner, able to adapt to new software and processes, and possess strong problem-solving skills. This is an excellent opportunity to develop your career in customer support within a supportive and collaborative team environment. We are committed to providing exceptional service to our customers and are seeking individuals who share that passion.
Location: Janabiyah, Northern, BH
Location: Janabiyah, Northern, BH
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8
Customer Support Manager - Technical
5001 Hamad Town, Northern
BHD60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Support Manager to lead their Technical Support and Helpdesk operations. This role, based in Hamad Town, Northern, Bahrain , will be responsible for ensuring exceptional customer service delivery, managing a team of support professionals, and optimizing support processes. The ideal candidate will have a strong background in technical support, excellent leadership skills, and a passion for customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of technical support specialists and helpdesk agents.
- Develop and implement customer support strategies to enhance customer satisfaction and loyalty.
- Monitor support queues, ensure timely resolution of customer issues, and maintain high service level agreements (SLAs).
- Analyze support data to identify trends, common issues, and areas for improvement in products or services.
- Manage the helpdesk ticketing system and ensure its effective utilization.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Collaborate with product and engineering teams to address customer feedback and technical issues.
- Handle escalated customer complaints and complex technical issues.
- Manage vendor relationships related to support tools and services.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support or technical helpdesk roles, with at least 2 years in a management or supervisory capacity.
- Proven experience in managing and motivating a team of support professionals.
- Strong technical aptitude and understanding of common IT issues and troubleshooting methodologies.
- Excellent problem-solving, communication, and interpersonal skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a fast-paced, hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
9