582 Help Desk Lead jobs in Bahrain

IT Help Desk Support

Salmabad, Central IKEA

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**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.

**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.

**More Information** AVAILABILITY**

At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.

**GROWING TOGETHER**

IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
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IT Help Desk Specialist

Manama, Capital MicroCenter Group

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To support and provide a rapid response service to inquiries from users and clients of the organization, to help resolve problems and queries related to IT.

**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.

**Educational Qualification & Certifications**:

- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable

**Experience**:

- Minimum 3 years progressive experience in in helpdesk or technical support.

**Required Skills**:

- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.

**Salary**: From BD400.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Arabic (required)
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Front Desk Supervisor

21175 Northern, Northern BHD45000 Annually WhatJobs

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full-time
Our client, a prominent establishment in the hospitality and tourism sector, is seeking a professional and organized Front Desk Supervisor to oversee daily operations and ensure exceptional guest experiences. This fully remote position allows you to manage and coordinate front desk activities, guest services, and staff supervision from a remote location, supporting a high-energy team. You will be responsible for leading the front desk team, managing check-ins and check-outs, resolving guest inquiries and complaints, and ensuring smooth administrative processes. The ideal candidate possesses outstanding customer service skills, strong leadership capabilities, and a thorough understanding of hotel operations. This role requires excellent communication and problem-solving abilities to maintain the highest standards of guest satisfaction, even when managing operations remotely.

Responsibilities:
  • Supervise and train front desk staff, ensuring adherence to service standards and procedures.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints professionally and promptly, aiming for first-contact resolution.
  • Oversee reservation management, room assignments, and special guest requests.
  • Ensure the cleanliness and presentation of the front desk area and lobby.
  • Coordinate with housekeeping, maintenance, and other departments to address guest needs.
  • Manage the front desk budget and assist with inventory of supplies.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Monitor and manage online reviews and social media feedback related to front desk operations.
  • Ensure all staff adhere to company policies and procedures, including those related to remote work etiquette.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is a plus.
  • Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or leadership role.
  • Proven ability to provide exceptional customer service and resolve guest issues effectively.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in hotel property management systems (PMS) and standard office software.
  • Excellent organizational and time management skills.
  • Ability to remain calm and professional under pressure, especially in a remote management context.
  • A positive attitude and a passion for the hospitality industry.
  • Flexibility to work various shifts, including weekends and holidays, if required by operational needs managed remotely.
  • Experience in remote supervision or managing distributed teams is advantageous.
This is an excellent opportunity for an experienced hospitality professional to lead a team and contribute to outstanding guest experiences, operating remotely for our client based in **Shakhura, Northern, BH**.
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Front Desk Supervisor

202 Al Jasra BHD1500 month WhatJobs

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Job Description

full-time
Our client, a highly-regarded hotel in the picturesque Hidd, Muharraq, BH area, is looking for a dynamic and guest-focused Front Desk Supervisor to lead their front office operations. This role is crucial in ensuring exceptional guest experiences from arrival to departure. The ideal candidate will have a passion for hospitality, excellent leadership abilities, and a keen eye for detail. You will be instrumental in maintaining the hotel's reputation for outstanding service and creating a welcoming atmosphere for all visitors.

Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.

Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
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Hotel Front Desk Supervisor

205 Busaiteen, Muharraq BHD45000 Annually WhatJobs

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full-time
Our client, a highly-regarded hotel in **A'ali, Northern, BH**, is seeking a proactive and customer-focused Hotel Front Desk Supervisor. This role is critical in ensuring a welcoming and efficient check-in and check-out experience for all guests, as well as providing exceptional service throughout their stay. You will be responsible for overseeing the daily operations of the front desk, managing guest inquiries, and resolving any issues that may arise with professionalism and courtesy. Key responsibilities include leading and training a team of front desk agents, ensuring adherence to hotel policies and procedures, and maintaining accurate guest records. You will also be involved in handling reservations, managing room inventory, and collaborating with other hotel departments to ensure guest satisfaction. The ideal candidate will possess prior experience in front desk operations within the hospitality industry, preferably in a supervisory capacity. Strong leadership, communication, and problem-solving skills are essential. A positive attitude, excellent interpersonal skills, and a commitment to providing outstanding customer service are paramount. You must be proficient in using hotel property management systems (PMS) and possess strong organizational skills. This role requires flexibility in working hours, including evenings, weekends, and holidays, as needed to ensure seamless front desk coverage. A passion for hospitality and a dedication to creating a positive guest experience are key attributes for success. Join our client's dedicated team and contribute to their reputation for providing a superior guest experience. We are looking for individuals who are reliable, detail-oriented, and motivated to excel in a guest-facing role. Your contribution will directly impact guest satisfaction and the overall success of the hotel.
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Hotel Front Desk Supervisor

1030 Hamad Town, Northern BHD55000 Annually WhatJobs

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full-time
Our client, a reputable hotel in Hamad Town, Northern, BH , is seeking an experienced and customer-focused Hotel Front Desk Supervisor to lead their front desk operations. This role is essential in ensuring guests receive exceptional service from arrival to departure. You will be responsible for overseeing the daily activities of the front desk team, managing check-in and check-out processes, handling guest inquiries and complaints, and ensuring the highest standards of hospitality. Key responsibilities include training and mentoring front desk staff, managing room inventory and rates, processing payments, and coordinating with other hotel departments to ensure a smooth guest experience. The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and a proven track record in guest service management. A professional demeanor, attention to detail, and the ability to remain calm under pressure are vital. You will play a key role in creating memorable experiences for guests, contributing to the hotel's reputation for excellence.

Responsibilities:
  • Supervise and coordinate the daily operations of the front desk.
  • Train, coach, and mentor front desk agents.
  • Ensure efficient and friendly check-in and check-out procedures.
  • Handle guest requests, inquiries, and resolve complaints promptly and professionally.
  • Manage room reservations, cancellations, and modifications.
  • Process payments and ensure accuracy in financial transactions.
  • Maintain the hotel's brand standards for guest service.
  • Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
  • Monitor front desk performance and implement improvements.
  • Prepare daily reports and summaries for management.
Qualifications:
  • High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is a plus.
  • Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
  • Proven experience with hotel property management systems (PMS).
  • Excellent customer service and communication skills.
  • Strong leadership and team management abilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Problem-solving skills and the ability to handle challenging situations calmly.
  • Knowledge of hotel operations and guest relations.
This hybrid role offers a competitive salary, benefits package, and opportunities for career advancement within the hospitality industry. Join a team dedicated to providing outstanding guest experiences.
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Hotel Front Desk Supervisor

71701 Hamala, Northern BHD850 month WhatJobs

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full-time
Our client, a prestigious hospitality establishment, is searching for an experienced and customer-focused Hotel Front Desk Supervisor to oversee operations in Sanad, Capital, BH . This pivotal role ensures guests receive impeccable service from check-in to check-out, managing the front desk team and maintaining the highest standards of guest satisfaction. The ideal candidate will have a strong background in hotel operations and a natural flair for leadership.

Key Responsibilities:
  • Supervise the daily operations of the front desk, ensuring smooth and efficient check-in and check-out processes.
  • Manage and train front desk agents, providing ongoing coaching and performance feedback.
  • Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest delight.
  • Ensure all guests are welcomed warmly and receive personalized attention throughout their stay.
  • Oversee room assignments, reservations, and special requests, coordinating with housekeeping and other departments.
  • Manage the hotel's reservation system and ensure accurate room inventory.
  • Process guest payments and manage cash handling procedures accurately.
  • Develop and implement procedures to enhance guest service and operational efficiency.
  • Maintain a high level of product knowledge, including hotel services, amenities, and local attractions.
  • Assist with scheduling front desk staff to ensure adequate coverage.
  • Act as a point of escalation for complex guest issues.
  • Conduct regular team meetings to communicate goals and updates.
Qualifications:
  • Minimum of 2 years of experience in a hotel front desk role, with at least 1 year in a supervisory or lead capacity.
  • Proficiency in hotel property management systems (PMS) such as Opera or similar.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and effective under pressure.
  • A positive, professional attitude and a passion for hospitality.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • High school diploma or equivalent; further hospitality education or certifications are advantageous.
  • Fluent in English; knowledge of other languages is a plus.
This is a fantastic opportunity to lead a dedicated team and contribute to memorable guest experiences in the heart of Sanad, Capital, BH .
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Senior Front Desk Supervisor

00220 Seef, Capital BHD28000 Annually WhatJobs

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full-time
Our client is looking for an experienced and charismatic Senior Front Desk Supervisor to manage the guest experience at their premier establishment located in **Seef, Capital, BH**. This role is crucial in setting the tone for the entire guest stay, ensuring all interactions are professional, welcoming, and efficient. The Senior Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk, including check-ins, check-outs, guest inquiries, and handling of payments. You will lead and train a team of front desk agents, fostering a positive and service-oriented atmosphere. This position requires impeccable communication and interpersonal skills, with the ability to anticipate guest needs and resolve issues promptly and effectively. You will also be responsible for managing reservations, room allocations, and coordinating with various hotel departments such as housekeeping and maintenance to ensure seamless service delivery. A key aspect of the role involves maintaining high standards of presentation and professionalism for the front desk area. Experience with property management systems (PMS) is a must. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to remain calm and composed under pressure. A minimum of 3-4 years of experience in a front desk or guest services role within the hospitality industry, with at least one year in a supervisory capacity, is required. A diploma or degree in Hospitality Management or a related field is advantageous. This is an excellent opportunity to join a renowned establishment and advance your career in the vibrant hospitality sector.

Responsibilities:
  • Supervise and lead the front desk team.
  • Manage guest check-ins and check-outs efficiently.
  • Handle guest inquiries, requests, and complaints with professionalism.
  • Oversee reservation management and room assignments.
  • Ensure the accuracy of billing and payment processing.
  • Coordinate with other hotel departments to meet guest needs.
  • Maintain the appearance and functionality of the front desk area.
  • Train and mentor new front desk staff.
  • Implement and adhere to hotel service standards.
Qualifications:
  • Minimum 3-4 years of experience in hotel front desk operations.
  • At least 1 year of supervisory experience in hospitality.
  • Proficiency in Property Management Systems (PMS).
  • Excellent customer service and communication skills.
  • Strong organizational and problem-solving abilities.
  • Ability to work flexible hours, including weekends and holidays.
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Hotel Front Desk Supervisor

401 Seef, Capital BHD40000 Annually WhatJobs

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full-time
Our client, a well-regarded boutique hotel, is seeking an energetic and customer-focused Hotel Front Desk Supervisor to oversee operations in their establishment located in Jidhafs, Capital, BH . This role is critical in ensuring a seamless and welcoming experience for all guests from arrival to departure. The ideal candidate will have proven experience in hotel operations, exceptional leadership skills, and a passion for providing outstanding guest service. Responsibilities include managing the front desk team, overseeing check-in and check-out processes, handling guest inquiries and resolving complaints efficiently, coordinating with other hotel departments to ensure guest satisfaction, maintaining front desk records, and ensuring the highest standards of service. A high school diploma or equivalent is required; a degree or diploma in Hospitality Management or a related field is a significant advantage. A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or leadership capacity, is essential. Proficiency with hotel property management systems (PMS) such as Opera, Fidelio, or similar is mandatory. Excellent interpersonal, communication, and problem-solving skills are crucial. The ability to remain calm and professional under pressure, manage a team effectively, and make sound decisions is paramount. Strong organizational skills and attention to detail are also necessary. This is a fantastic opportunity to advance your career in the hospitality industry and contribute to a positive guest experience.

Key Responsibilities:
  • Supervise front desk staff and operations.
  • Manage guest check-in and check-out processes.
  • Handle guest inquiries, requests, and complaints.
  • Ensure excellent guest service and satisfaction.
  • Liaise with other hotel departments.
  • Maintain front desk records and reporting.
  • Train and mentor front desk team members.
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Hotel Front Desk Supervisor

60100 Askar, Southern BHD1800 month WhatJobs

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full-time
Our client, a renowned hospitality establishment located in the vibrant area of Tubli, Capital, BH , is seeking an organized and customer-focused Hotel Front Desk Supervisor to oversee daily operations at their reception. This crucial role ensures guests receive a warm welcome, efficient service, and a memorable stay. The Front Desk Supervisor will be responsible for managing the front desk team, coordinating check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise promptly and professionally. Key duties include training and supervising front desk staff, scheduling shifts, and ensuring adherence to hotel standards and procedures. You will manage reservations, maintain accurate guest records, and process payments and billing. Excellent communication and interpersonal skills are vital for interacting with guests from diverse backgrounds. The supervisor will also be responsible for maintaining the appearance and functionality of the lobby and front desk area, ensuring a welcoming atmosphere. Upselling hotel services and amenities, such as restaurant bookings or spa treatments, will be a part of the role. This position requires a proactive approach to guest satisfaction and problem-solving, often anticipating guest needs before they are expressed. Experience with property management systems (PMS) software is essential, along with a good understanding of hotel operations. The ideal candidate will have a minimum of 3 years of experience in front desk operations within the hotel industry, with at least 1 year in a supervisory capacity. A degree or diploma in Hospitality Management or a related field is preferred. Strong leadership skills, the ability to work under pressure, and a commitment to delivering exceptional guest service are paramount. Fluency in English is required, and knowledge of other languages is a plus. This is an excellent opportunity for a dedicated hospitality professional to advance their career in a reputable hotel in Tubli, Capital, BH .
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