582 Help Desk Lead jobs in Bahrain
IT Help Desk Support
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Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
IT Help Desk Specialist
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**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
Front Desk Supervisor
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Responsibilities:
- Supervise and train front desk staff, ensuring adherence to service standards and procedures.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints professionally and promptly, aiming for first-contact resolution.
- Oversee reservation management, room assignments, and special guest requests.
- Ensure the cleanliness and presentation of the front desk area and lobby.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs.
- Manage the front desk budget and assist with inventory of supplies.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor and manage online reviews and social media feedback related to front desk operations.
- Ensure all staff adhere to company policies and procedures, including those related to remote work etiquette.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or a related field is a plus.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or leadership role.
- Proven ability to provide exceptional customer service and resolve guest issues effectively.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) and standard office software.
- Excellent organizational and time management skills.
- Ability to remain calm and professional under pressure, especially in a remote management context.
- A positive attitude and a passion for the hospitality industry.
- Flexibility to work various shifts, including weekends and holidays, if required by operational needs managed remotely.
- Experience in remote supervision or managing distributed teams is advantageous.
Front Desk Supervisor
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Responsibilities include overseeing the daily operations of the front desk, managing check-ins and check-outs efficiently and professionally, and ensuring all guest requests and inquiries are handled promptly and effectively. You will supervise, train, and motivate the front desk team, setting performance standards and conducting regular performance reviews. Handling guest complaints and resolving issues with empathy and professionalism to ensure guest satisfaction is a key duty. You will be responsible for managing room inventory, coordinating with housekeeping and maintenance departments to ensure rooms are ready for arrival, and assisting with reservations and group bookings. Implementing and enforcing hotel policies and procedures, including cash handling and security protocols, will be essential. Preparing daily reports on occupancy, revenue, and guest feedback, and analyzing these to identify areas for improvement is expected. You will also be involved in upselling hotel services and amenities to enhance the guest stay and drive revenue. Maintaining a clean, organized, and presentable front desk area is crucial. You will act as the primary point of contact for guests during your shift, handling any emergencies that may arise with calm and decisive action.
Qualifications: A minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role, is required. Proven experience in customer service and guest relations. Excellent interpersonal and communication skills, with fluency in English; knowledge of Arabic is a plus. Proficiency in Property Management Systems (PMS) and hotel booking software. Strong leadership and team management abilities. Ability to remain calm and effective under pressure. Good organizational and multitasking skills. A professional appearance and demeanor. A diploma or degree in Hospitality Management or a related field is preferred. Flexibility to work shifts, including evenings, weekends, and public holidays.
Hotel Front Desk Supervisor
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Hotel Front Desk Supervisor
Posted today
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Job Description
Responsibilities:
- Supervise and coordinate the daily operations of the front desk.
- Train, coach, and mentor front desk agents.
- Ensure efficient and friendly check-in and check-out procedures.
- Handle guest requests, inquiries, and resolve complaints promptly and professionally.
- Manage room reservations, cancellations, and modifications.
- Process payments and ensure accuracy in financial transactions.
- Maintain the hotel's brand standards for guest service.
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Monitor front desk performance and implement improvements.
- Prepare daily reports and summaries for management.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is a plus.
- Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Proven experience with hotel property management systems (PMS).
- Excellent customer service and communication skills.
- Strong leadership and team management abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Problem-solving skills and the ability to handle challenging situations calmly.
- Knowledge of hotel operations and guest relations.
Hotel Front Desk Supervisor
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Key Responsibilities:
- Supervise the daily operations of the front desk, ensuring smooth and efficient check-in and check-out processes.
- Manage and train front desk agents, providing ongoing coaching and performance feedback.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest delight.
- Ensure all guests are welcomed warmly and receive personalized attention throughout their stay.
- Oversee room assignments, reservations, and special requests, coordinating with housekeeping and other departments.
- Manage the hotel's reservation system and ensure accurate room inventory.
- Process guest payments and manage cash handling procedures accurately.
- Develop and implement procedures to enhance guest service and operational efficiency.
- Maintain a high level of product knowledge, including hotel services, amenities, and local attractions.
- Assist with scheduling front desk staff to ensure adequate coverage.
- Act as a point of escalation for complex guest issues.
- Conduct regular team meetings to communicate goals and updates.
- Minimum of 2 years of experience in a hotel front desk role, with at least 1 year in a supervisory or lead capacity.
- Proficiency in hotel property management systems (PMS) such as Opera or similar.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and effective under pressure.
- A positive, professional attitude and a passion for hospitality.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- High school diploma or equivalent; further hospitality education or certifications are advantageous.
- Fluent in English; knowledge of other languages is a plus.
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Senior Front Desk Supervisor
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Responsibilities:
- Supervise and lead the front desk team.
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Oversee reservation management and room assignments.
- Ensure the accuracy of billing and payment processing.
- Coordinate with other hotel departments to meet guest needs.
- Maintain the appearance and functionality of the front desk area.
- Train and mentor new front desk staff.
- Implement and adhere to hotel service standards.
- Minimum 3-4 years of experience in hotel front desk operations.
- At least 1 year of supervisory experience in hospitality.
- Proficiency in Property Management Systems (PMS).
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
Hotel Front Desk Supervisor
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Key Responsibilities:
- Supervise front desk staff and operations.
- Manage guest check-in and check-out processes.
- Handle guest inquiries, requests, and complaints.
- Ensure excellent guest service and satisfaction.
- Liaise with other hotel departments.
- Maintain front desk records and reporting.
- Train and mentor front desk team members.
Hotel Front Desk Supervisor
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