What Jobs are available for Help Desk Manager in Bahrain?

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

• Lead, train, and mentor a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor support ticket queues and ensure timely and effective resolution of customer issues.
• Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
• Analyze customer feedback and support metrics to identify areas for improvement in products and services.
• Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
• Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
• Manage customer relationships and ensure high levels of customer satisfaction and retention.
• Oversee the efficient use of support tools and CRM systems.
• Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
• Ensure team adherence to SLAs and company quality standards.
• Foster a positive and productive team environment.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to manage and motivate a support team.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with helpdesk software and CRM systems.
• Familiarity with ITIL best practices is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
• Experience in developing support documentation and knowledge bases.

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software-related issues.
• Guide customers through step-by-step solutions.
• Escalate unresolved issues to the appropriate technical teams.
• Document customer interactions and technical issues accurately in a CRM system.
• Maintain a high level of customer satisfaction through effective problem resolution.
• Stay up-to-date with product updates and new features.
• Identify trends in customer issues and provide feedback to product development.
• Adhere to support SLAs and company policies.
• Contribute to the knowledge base by creating and updating support articles.
Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, preferably in a technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with common software applications and operating systems.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with CRM software.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software applications.
• Guide customers through step-by-step solutions for common problems.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide clear and concise explanations of product features and functionalities.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Identify opportunities to improve customer support processes and product documentation.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.
• Adhere to company policies and service level agreements (SLAs).
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Strong understanding of common software applications and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with frustrated customers.
• Ability to explain technical concepts in a clear and understandable manner.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• A proactive and self-motivated approach to learning new products and technologies.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle customer inquiries and complaints effectively.
• Proficiency in basic computer applications.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Fluency in English and Arabic is a plus.

• Lead and manage a remote team of technical support specialists.
• Oversee daily customer support operations, ensuring efficient ticket resolution.
• Develop and implement best practices for customer service and technical support.
• Train, coach, and mentor support team members to enhance their skills.
• Serve as an escalation point for complex customer technical issues.
• Analyze support metrics and trends to identify areas for improvement.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Collaborate with cross-functional teams to address product issues and customer feedback.
• Ensure a high level of customer satisfaction through timely and effective support.
• Foster a positive and productive team environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing and motivating remote teams.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to analyze data and develop actionable insights.
• Strong problem-solving and critical thinking abilities.
• Self-motivated and able to work independently in a remote setting.

• Respond to customer inquiries via phone, email, and chat regarding technical issues.
• Troubleshoot hardware and software problems, providing clear step-by-step guidance.
• Diagnose and resolve common technical issues efficiently.
• Escalate unresolved issues to specialized technical support teams with detailed documentation.
• Guide customers through product features and functionalities.
• Maintain accurate records of customer interactions and issue resolution in the CRM system.
• Contribute to the development and updating of support documentation and FAQs.
• Identify trends in customer issues and provide feedback to product development teams.
• Adhere to company policies and customer service standards.
• Achieve and maintain target metrics for customer satisfaction and resolution times.

• High school diploma or equivalent; relevant technical certifications are a plus.
• Previous experience in customer service or technical support is highly desirable.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Good organizational skills and attention to detail.
• Willingness to learn new technologies and products.
• Ability to work effectively in a hybrid work model.
• Customer-centric mindset with a passion for helping others.

• Provide first-level technical support and troubleshooting to customers via phone, email, and in-person interactions.
• Diagnose and resolve hardware and software issues related to our products.
• Guide customers through installation, setup, and configuration processes.
• Escalate unresolved issues to higher-level support teams or engineering when necessary.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Proactively identify trends in customer issues and provide feedback to product development teams.
• Stay up-to-date with product updates, new features, and common technical challenges.
• Contribute to improving customer satisfaction through efficient and effective support.
• Collaborate with sales and engineering teams to ensure a cohesive customer experience.
• Assist in training new support staff on products and support procedures.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Proven ability to troubleshoot and resolve complex technical problems efficiently.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with ticketing systems and CRM software.
• Ability to explain technical concepts to non-technical users.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Familiarity with (mention specific technologies if applicable, e.g., cloud platforms, specific software) is a plus.