1155 Help Desk Support jobs in Manama
Customer Service & Technical Support Lead
23465 Seef, Capital
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and customer-focused Customer Service & Technical Support Lead to manage their support operations. This role is based at our vibrant office in Seef, Capital, BH . You will be responsible for leading a team of customer service representatives and technical support agents, ensuring the delivery of exceptional service and prompt resolution of customer issues. Your duties will include training and mentoring the support team, developing and implementing support strategies, and monitoring team performance against key metrics. You will handle escalated customer inquiries, troubleshoot technical problems, and ensure customer satisfaction. A deep understanding of customer relationship management (CRM) systems and helpdesk software is essential. You will also be involved in identifying areas for service improvement and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a proven track record in customer service management and technical support, with strong leadership and problem-solving skills. Excellent communication and interpersonal abilities are crucial. Experience in developing training materials and performance management strategies is highly desirable. You must be adept at managing a team, fostering a positive and supportive work environment, and ensuring high levels of customer satisfaction. We are looking for a motivated individual with a passion for service excellence and a commitment to continuous improvement.
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0
Customer Service & Technical Support Specialist
2233 Ghuraifa, Capital
BHD60000 Annually
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Posted 11 days ago
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Our client, a rapidly growing provider of innovative cloud-based software solutions, is looking for a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial for ensuring our clients receive exceptional support and a seamless user experience with our products. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and service-related issues. Responsibilities include troubleshooting software problems, guiding users through product features, and resolving account-related queries. A deep understanding of the company's software suite is essential, along with the ability to communicate complex technical information clearly and concisely to both technical and non-technical users. You will utilize various support channels, including email, live chat, and phone, to assist customers efficiently. Maintaining accurate records of customer interactions and issues in our CRM system is vital. This role also involves collaborating with the development and product teams to identify recurring issues and suggest product improvements. The ideal candidate is patient, empathetic, and possesses excellent problem-solving skills. This fully remote position requires strong self-discipline, excellent time management, and the ability to work independently while being a valuable part of a distributed team. We are seeking an individual passionate about customer satisfaction and committed to delivering outstanding technical support.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support via phone, email, and live chat.
- Troubleshoot and resolve software issues for a diverse client base.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Manage and prioritize incoming support requests efficiently.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Collaborate with engineering and product teams to report bugs and suggest product enhancements.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective problem-solving.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on product updates and new features.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to work independently and as part of a remote team.
- Familiarity with cloud-based software is a plus.
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1
Customer Service Representative - Technical Support
78910 Bilad Al Qadeem, Capital
BHD35000 Annually
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Posted 24 days ago
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Our client is seeking a friendly, patient, and technically inclined Customer Service Representative to join their support team. This hybrid role offers the opportunity to interact with customers, resolve their inquiries, and provide technical assistance, blending remote work flexibility with essential in-office collaboration. You will be instrumental in ensuring customer satisfaction by offering prompt and effective support across various communication channels.
Responsibilities include:
Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting basic technical issues related to the company's products or services.
- Guiding customers through setup, usage, and problem-solving steps.
- Escalating complex technical issues to the appropriate support teams.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of customer support documentation and FAQs.
- Identifying customer needs and recommending appropriate solutions or product features.
- Maintaining a positive and empathetic attitude towards customers, even in challenging situations.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support or helpdesk role.
- Basic understanding of computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with common office software and CRM systems.
- Adept at learning new technologies and product information quickly.
- Ability to work collaboratively in a team environment and independently during remote work periods.
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2
Customer Service Lead - Technical Support
BH17 5AF Manama, Capital
BHD65000 annum +
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Posted 24 days ago
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Our client is a rapidly growing technology firm seeking a proactive and experienced Customer Service Lead to manage their Technical Support operations based in **Manama, Capital, BH**. This is a critical, on-site role where you will lead a team of dedicated support professionals, ensuring exceptional service delivery and customer satisfaction. You will be instrumental in developing support strategies, improving processes, and mentoring your team to handle complex technical inquiries efficiently and effectively. This role requires strong leadership capabilities, deep technical understanding, and a passion for customer success.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and motivate a team of technical support specialists, fostering a high-performance culture.
- Oversee daily operations of the technical support department, ensuring timely and accurate resolution of customer issues.
- Develop and implement standard operating procedures (SOPs) for technical support to enhance efficiency and consistency.
- Act as a point of escalation for complex technical issues, providing expert guidance and resolution.
- Monitor key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores, and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify and address recurring technical problems and suggest product enhancements.
- Manage customer feedback and work to improve the overall customer experience.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure the team is up-to-date with product knowledge and support tools.
- Contribute to strategic planning for the customer service department.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead and manage a team effectively.
- Strong technical aptitude and ability to understand complex software or hardware issues.
- Excellent problem-solving, analytical, and decision-making skills.
- Outstanding communication, interpersonal, and customer service skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Proficiency in developing and implementing support processes and KPIs.
- Strong understanding of ITIL best practices is a plus.
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3
Senior Customer Service Representative - Technical Support
20200 Seef, Capital
BHD55000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology solutions provider, is seeking an experienced and empathetic Senior Customer Service Representative to join their fully remote Technical Support team. This role is crucial for providing exceptional assistance to clients, resolving technical issues, and ensuring customer satisfaction. You will be the primary point of contact for customers experiencing challenges with our software and hardware products, offering timely and effective solutions. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. Responsibilities include troubleshooting technical problems, guiding users through step-by-step solutions, documenting support interactions, and escalating complex issues to higher-level support teams when necessary. You will also play a role in identifying trends in customer issues and providing feedback to product development teams for service improvements. Experience with CRM software and ticketing systems is essential. This remote position requires a dedicated home office environment, reliable internet connectivity, and the ability to manage your workload independently while adhering to strict service level agreements. Your commitment to providing outstanding customer service will be key to building and maintaining strong client relationships. You will be part of a supportive and collaborative team, contributing to a culture of excellence in customer support.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software and hardware products.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, guiding customers through solutions.
- Document all customer interactions, technical issues, and resolutions in a CRM system.
- Escalate unresolved issues to appropriate technical teams, ensuring follow-up.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Identify recurring technical problems and provide feedback to product development for improvements.
- Assist in training new customer service representatives on technical aspects and support procedures.
- Contribute to the development and maintenance of knowledge base articles.
- Ensure adherence to service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in technical customer support or a similar role.
- Strong understanding of computer hardware, software, and network basics.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset and a passion for helping others.
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4
Senior Customer Service & Technical Support Lead
BH 105 Seef, Capital
BHD6500 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Customer Service & Technical Support Lead to manage their remote support operations. This role is critical for ensuring exceptional customer satisfaction and providing efficient, high-quality technical assistance. As a fully remote position, you will lead and mentor a team of customer service and technical support agents, utilizing advanced communication and support platforms. Your responsibilities will include overseeing daily support operations, handling escalated customer inquiries and complex technical issues, and developing training programs for support staff. You will also be responsible for analyzing customer feedback and support metrics to identify areas for improvement, implementing best practices, and ensuring adherence to service level agreements (SLAs). The Senior Lead will work closely with product development and engineering teams to relay customer feedback and contribute to product enhancements. The ideal candidate will possess a strong understanding of customer service principles and technical troubleshooting methodologies. Excellent leadership, problem-solving, and communication skills are essential. A Bachelor's degree in a relevant field or equivalent practical experience is required. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or lead role, is mandatory. Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Proficiency in remote team management and a proven ability to motivate and guide support agents in a virtual environment are key. You will be expected to contribute to developing support policies and procedures and driving continuous improvement initiatives. Join our client and lead a team dedicated to providing outstanding customer experiences.
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5
Remote Technical Support Engineer (Customer Service)
501 Seef, Capital
BHD55000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a skilled and customer-focused Remote Technical Support Engineer to join their expanding support team. This position is 100% remote, offering a fantastic opportunity for professionals seeking flexible work arrangements. You will be responsible for providing expert-level technical assistance to customers, troubleshooting complex hardware and software issues, and ensuring a high level of customer satisfaction. Key duties include diagnosing and resolving technical problems via phone, email, and chat; documenting support interactions accurately in our CRM system; contributing to the knowledge base with solutions and troubleshooting guides; and collaborating with engineering and product teams to escalate and resolve bugs. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and a deep understanding of operating systems, network protocols, and common software applications. Previous experience supporting enterprise-level clients is highly valued. Exceptional communication and interpersonal skills are paramount, as is the ability to explain technical concepts clearly to non-technical users. You must be a self-motivated individual, capable of managing your time effectively and working autonomously in a remote setting. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent demonstrable experience, is required. This is an exciting chance to leverage your technical expertise and customer service acumen to support a leading technology product, all from your home office.
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6
Remote Customer Service & Technical Support Lead
BH3 Al Seef
BHD65000 Annually
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Posted 7 days ago
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Job Description
Our client is seeking a dynamic and experienced Remote Customer Service & Technical Support Lead to build, manage, and mentor a high-performing support team. This fully remote role is critical for ensuring exceptional customer satisfaction and efficient resolution of technical issues for our diverse client base. You will be responsible for developing and implementing customer support strategies, setting performance benchmarks, and overseeing daily operations. Key duties include training and coaching support agents, managing escalations, analyzing support metrics to identify trends and areas for improvement, and ensuring adherence to service level agreements. The lead will also play a key role in developing support documentation, knowledge base articles, and self-service resources.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or leadership role, is required. Proven ability to lead and motivate a remote team is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. You should be proficient in using CRM software, ticketing systems (e.g., Zendesk, Salesforce Service Cloud), and various communication platforms. A deep understanding of customer service best practices and technical troubleshooting methodologies is crucial. This remote position requires a disciplined approach to work, strong organizational skills, and the ability to manage time effectively. A dedicated home office with a stable internet connection and reliable hardware is necessary. We are looking for an empathetic and results-oriented leader dedicated to providing outstanding support experiences and fostering customer loyalty through effective remote team management.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or leadership role, is required. Proven ability to lead and motivate a remote team is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. You should be proficient in using CRM software, ticketing systems (e.g., Zendesk, Salesforce Service Cloud), and various communication platforms. A deep understanding of customer service best practices and technical troubleshooting methodologies is crucial. This remote position requires a disciplined approach to work, strong organizational skills, and the ability to manage time effectively. A dedicated home office with a stable internet connection and reliable hardware is necessary. We are looking for an empathetic and results-oriented leader dedicated to providing outstanding support experiences and fostering customer loyalty through effective remote team management.
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7
Remote Customer Service & Technical Support Lead
6001 Diplomatic Area
BHD65000 Annually
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Posted 12 days ago
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Job Description
Our client is seeking a motivated and experienced Remote Customer Service & Technical Support Lead to guide a team of support professionals in delivering exceptional service to our customers. This is a fully remote role that requires strong leadership, excellent communication skills, and a deep understanding of customer support best practices and technical troubleshooting. You will be responsible for managing daily operations of the support team, ensuring timely and effective resolution of customer inquiries and technical issues.
Key responsibilities include leading, training, and mentoring customer support representatives, setting performance goals, and monitoring individual and team performance metrics. You will handle escalated customer issues, troubleshoot complex technical problems, and develop and maintain knowledge base articles and support documentation. Collaboration with other departments, such as product development and sales, to provide feedback and drive service improvements is also a critical part of this role. You will also contribute to the development and implementation of customer service policies and procedures.
The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience. A minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or lead role, is required. Proven ability to manage a remote team, strong problem-solving skills, and proficiency in using CRM software and helpdesk ticketing systems are essential. Excellent interpersonal, written, and verbal communication skills are paramount. Experience in the tech industry or with SaaS products is a strong asset. A passion for customer satisfaction and a proactive approach to identifying and resolving issues are necessary.
This is an outstanding opportunity to lead a dedicated remote team and contribute to maintaining high customer satisfaction levels. If you are passionate about service excellence and thrive in a remote work environment, we encourage you to apply. While the role is remote, our primary customer base and operational hub are associated with Sitra, Capital, BH .
Key responsibilities include leading, training, and mentoring customer support representatives, setting performance goals, and monitoring individual and team performance metrics. You will handle escalated customer issues, troubleshoot complex technical problems, and develop and maintain knowledge base articles and support documentation. Collaboration with other departments, such as product development and sales, to provide feedback and drive service improvements is also a critical part of this role. You will also contribute to the development and implementation of customer service policies and procedures.
The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience. A minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or lead role, is required. Proven ability to manage a remote team, strong problem-solving skills, and proficiency in using CRM software and helpdesk ticketing systems are essential. Excellent interpersonal, written, and verbal communication skills are paramount. Experience in the tech industry or with SaaS products is a strong asset. A passion for customer satisfaction and a proactive approach to identifying and resolving issues are necessary.
This is an outstanding opportunity to lead a dedicated remote team and contribute to maintaining high customer satisfaction levels. If you are passionate about service excellence and thrive in a remote work environment, we encourage you to apply. While the role is remote, our primary customer base and operational hub are associated with Sitra, Capital, BH .
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8
Senior Customer Service & Technical Support Lead
221 Seef, Capital
BHD78000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client, a leading technology solutions provider, is seeking an experienced and highly motivated Senior Customer Service & Technical Support Lead to manage their remote support operations. This is a fully remote position, offering the flexibility to work from anywhere. The successful candidate will be responsible for leading and mentoring a team of customer service and technical support specialists, ensuring the delivery of exceptional customer experiences and timely resolution of technical issues. You will develop and implement best practices for customer support, streamline support processes, and monitor key performance indicators (KPIs) to drive efficiency and customer satisfaction. Key responsibilities include handling escalated customer inquiries, troubleshooting complex technical problems, and collaborating with product and engineering teams to identify and resolve product issues. The ideal candidate will possess strong leadership and team management skills, with a proven ability to motivate and develop a remote support team. Excellent communication, problem-solving, and analytical skills are essential for effective customer interaction and issue resolution. A deep understanding of customer support principles, technical troubleshooting methodologies, and customer relationship management (CRM) software is required. Experience with IT support ticketing systems and knowledge base management is highly desirable. A Bachelor's degree in a related field or equivalent practical experience, coupled with a minimum of 5 years of experience in customer service and technical support, including experience in a leadership or supervisory role, is required. Experience in managing remote teams is a significant advantage. This is a critical role for a customer-centric leader looking to make a significant impact on customer satisfaction and loyalty within a growing technology company.
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