1 411 Help Desk Technician jobs in Bahrain
customer service
BHD10000 - BHD12000 Y
jumami
Posted today
Job Viewed
Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Pay: BD2, BD2, per month
Application Question(s):
- ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Bangla (Required)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Lead
2002 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and highly motivated Customer Service & Technical Support Lead to join their team in Riffa, Southern, BH . This role will be responsible for managing the day-to-day operations of the customer service and technical support department, ensuring exceptional customer satisfaction and efficient issue resolution. The Lead will provide guidance and support to a team of customer service representatives and technical support agents, acting as a point of escalation for complex customer inquiries and technical issues. The ideal candidate will possess a strong understanding of customer relationship management (CRM) systems, troubleshooting methodologies, and effective communication techniques. You will be responsible for developing and implementing best practices for customer service, training new team members, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction scores. Responsibilities include analyzing customer feedback to identify areas for improvement, collaborating with other departments (e.g., product development, sales) to address recurring issues, and contributing to the development of knowledge base articles and support documentation. This position requires excellent leadership, problem-solving, and interpersonal skills, with the ability to motivate and guide a team effectively. A Bachelor's degree in a related field or equivalent work experience is preferred. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or lead role, is essential. Experience with SaaS products or complex technical systems is highly desirable. The ability to remain calm and professional under pressure, coupled with a passion for delivering outstanding customer experiences, is paramount. This hybrid role offers the opportunity to lead a vital customer-facing team, balancing on-site leadership and team development with remote work capabilities for strategic planning and reporting.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage the customer service and technical support team.
- Ensure timely and accurate resolution of customer inquiries and technical issues.
- Provide escalation support for complex customer problems.
- Train, coach, and mentor customer service representatives and support agents.
- Develop and implement customer service policies and procedures.
- Monitor team performance and key performance indicators (KPIs).
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Contribute to the creation and maintenance of knowledge base articles.
- Manage CRM systems and ensure data accuracy.
Qualifications:
- Minimum of 5 years of experience in customer service or technical support.
- Minimum of 2 years of experience in a supervisory or lead role.
- Strong understanding of CRM systems and helpdesk software.
- Proficiency in troubleshooting technical issues and providing solutions.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven leadership and team management abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in the tech industry or with SaaS products is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
- Customer-focused mindset with a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
78910 Bilad Al Qadeem, Capital
BHD35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a friendly, patient, and technically inclined Customer Service Representative to join their support team. This hybrid role offers the opportunity to interact with customers, resolve their inquiries, and provide technical assistance, blending remote work flexibility with essential in-office collaboration. You will be instrumental in ensuring customer satisfaction by offering prompt and effective support across various communication channels.
Responsibilities include:
Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting basic technical issues related to the company's products or services.
- Guiding customers through setup, usage, and problem-solving steps.
- Escalating complex technical issues to the appropriate support teams.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of customer support documentation and FAQs.
- Identifying customer needs and recommending appropriate solutions or product features.
- Maintaining a positive and empathetic attitude towards customers, even in challenging situations.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support or helpdesk role.
- Basic understanding of computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with common office software and CRM systems.
- Adept at learning new technologies and product information quickly.
- Ability to work collaboratively in a team environment and independently during remote work periods.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Lead - Technical Support
BH17 5AF Manama, Capital
BHD65000 annum +
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm seeking a proactive and experienced Customer Service Lead to manage their Technical Support operations based in **Manama, Capital, BH**. This is a critical, on-site role where you will lead a team of dedicated support professionals, ensuring exceptional service delivery and customer satisfaction. You will be instrumental in developing support strategies, improving processes, and mentoring your team to handle complex technical inquiries efficiently and effectively. This role requires strong leadership capabilities, deep technical understanding, and a passion for customer success.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and motivate a team of technical support specialists, fostering a high-performance culture.
- Oversee daily operations of the technical support department, ensuring timely and accurate resolution of customer issues.
- Develop and implement standard operating procedures (SOPs) for technical support to enhance efficiency and consistency.
- Act as a point of escalation for complex technical issues, providing expert guidance and resolution.
- Monitor key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores, and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify and address recurring technical problems and suggest product enhancements.
- Manage customer feedback and work to improve the overall customer experience.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure the team is up-to-date with product knowledge and support tools.
- Contribute to strategic planning for the customer service department.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead and manage a team effectively.
- Strong technical aptitude and ability to understand complex software or hardware issues.
- Excellent problem-solving, analytical, and decision-making skills.
- Outstanding communication, interpersonal, and customer service skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Proficiency in developing and implementing support processes and KPIs.
- Strong understanding of ITIL best practices is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
67890 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and articulate Customer Service & Technical Support Specialist to join their fully remote global support team. This role is crucial in ensuring our clients receive exceptional assistance and seamless user experiences with our cutting-edge products. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a passion for delivering top-tier customer service and technical guidance.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support and customer service to clients via phone, email, and chat channels.
- Troubleshoot and resolve software-related issues, guiding users through complex functionalities and configurations.
- Diagnose and identify the root cause of technical problems, escalating unresolved issues to senior support engineers or development teams when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
- Develop and maintain a deep understanding of the company's software products, features, and common use cases.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and reduce support volume.
- Proactively identify opportunities to improve the customer experience and product usability.
- Collaborate with product management and engineering teams to provide feedback on bugs, feature requests, and overall product performance.
- Manage customer expectations effectively, ensuring timely and satisfactory resolution of inquiries.
- Assist in onboarding new customers and conducting training sessions on product usage.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, customer service, or a similar client-facing role, preferably within the software industry.
- Proficiency in troubleshooting software applications and understanding of IT concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and concisely to users of varying technical abilities.
- Strong problem-solving and analytical skills, with a methodical approach to issue resolution.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- Familiarity with SaaS products and cloud-based environments is highly advantageous.
- Experience creating technical documentation or training materials is a plus.
- Adaptability to learn new technologies and software quickly.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Manager
101 Al Malikiyah, Northern
BHD65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
A dynamic and growing technology company located in Hidd, Muharraq, BH , is seeking an experienced and customer-focused Customer Service & Technical Support Manager to lead their support operations. This role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of customer service representatives and technical support specialists, providing training, coaching, and performance management to foster a high-performing support environment. Key duties include developing and implementing customer service policies and procedures, monitoring service levels, and analyzing customer feedback to identify areas for improvement. The Manager will also oversee the troubleshooting of complex technical issues, ensuring timely and effective solutions are provided to clients. Collaboration with product development, sales, and engineering teams is essential to communicate customer needs and drive product enhancements. We are looking for an individual with a strong understanding of customer service principles, technical support methodologies, and team leadership. Excellent communication, problem-solving, and interpersonal skills are paramount. Proven experience in managing customer service or technical support teams within the tech industry is highly desirable. Familiarity with CRM systems and helpdesk software is a must. The ideal candidate is passionate about customer satisfaction and possesses the ability to inspire and motivate a team to deliver outstanding service. This role offers a great opportunity to make a significant impact on customer loyalty and overall business success in a collaborative and supportive workplace.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Lead - Technical Support
501 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Customer Service Lead to manage and mentor their technical support team in Busaiteen, Muharraq, BH . This role is vital for ensuring exceptional customer satisfaction through timely, accurate, and effective resolution of technical inquiries and issues. The Customer Service Lead will be responsible for overseeing daily operations of the support desk, managing team performance, and developing strategies to enhance service quality. You will serve as a point of escalation for complex customer problems, providing expert guidance and solutions. Key responsibilities include training and coaching customer service representatives, setting performance standards, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. The successful candidate will also contribute to the development of support documentation, knowledge bases, and FAQs to empower both the team and customers. Collaboration with product development and engineering teams to feedback customer issues and insights will be crucial for improving product offerings. This position requires excellent leadership, communication, and problem-solving skills, coupled with a deep understanding of customer service best practices and technical troubleshooting. The ideal candidate will have a proven track record in managing customer support teams, preferably in a technical environment, and a passion for delivering outstanding customer experiences. You will play a key role in fostering a positive team environment and driving continuous improvement in service delivery. This is an opportunity to lead a dedicated team and significantly impact customer loyalty and retention.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical customer service representatives.
- Oversee daily operations of the customer support desk, ensuring efficient service delivery.
- Handle escalated customer inquiries and complex technical issues.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Train, coach, and mentor support staff to enhance their skills and performance.
- Monitor key performance indicators (KPIs) and generate reports on team performance.
- Contribute to the creation and maintenance of support documentation and knowledge bases.
- Collaborate with product and engineering teams to address recurring customer issues.
- Ensure adherence to company policies and service level agreements (SLAs).
- Foster a positive and supportive team environment.
- Identify opportunities for process improvements in customer support operations.
- Gather customer feedback and provide insights to relevant departments.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in technical support or a similar role.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, coaching, and team management skills.
- Exceptional problem-solving and analytical abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to manage multiple priorities and work under pressure.
- A passion for customer advocacy and delivering excellent service.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Technical Support
1006 Al Muharraq
BHD40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for an empathetic and technically adept Customer Service Representative to join their support team. This role offers a hybrid work arrangement, requiring you to be present in our client's office located in Sitra, Capital, BH for a portion of your work week, with remote flexibility. You will be the primary point of contact for customers seeking assistance with our client's products and services, providing timely and effective technical support. The ideal candidate is a patient listener, an excellent problem-solver, and possesses strong communication skills to guide users through troubleshooting steps and resolve their issues efficiently.
Responsibilities:
Qualifications:
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, functionality, and best practices.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and report recurring issues to product development teams.
- Maintain a high level of customer satisfaction through exceptional service delivery.
- Adhere to company policies and procedures for customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patient and empathetic approach to customer interactions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and product information quickly.
- Ability to work effectively both independently and as part of a hybrid team.
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Lead - Technical Support
00732 Jbeil
BHD65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Lead to spearhead their Technical Support operations in Janabiyah, Northern, BH . This leadership role requires a blend of exceptional customer service skills, strong technical acumen, and the ability to manage and motivate a team of support professionals. You will be responsible for overseeing the daily operations of the technical support department, ensuring timely and effective resolution of customer inquiries and technical issues related to the company's products or services. The ideal candidate will develop and implement best practices for customer support, train and mentor support staff, and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will act as a point of escalation for complex customer issues, ensuring they are resolved efficiently and to the customer's satisfaction. This role involves collaborating with other departments, such as product development and sales, to relay customer feedback and contribute to product improvements. Strong problem-solving skills, excellent communication abilities, and a proactive approach to customer service are essential. This position offers a significant opportunity to shape the customer support experience and drive customer loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage the day-to-day operations of the technical support team.
- Provide guidance, training, and performance management to customer service representatives.
- Develop and implement efficient customer support processes and workflows.
- Monitor customer service KPIs and implement strategies to improve performance.
- Handle escalated customer inquiries and complex technical issues, ensuring timely resolution.
- Act as a primary point of contact for critical customer issues.
- Collaborate with product development and engineering teams to identify and resolve product-related issues.
- Gather and analyze customer feedback to identify trends and areas for product or service improvement.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Foster a customer-centric culture within the support team.
- Prepare reports on support team performance and customer feedback for management.
- Stay up-to-date with product knowledge and industry best practices in customer support.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role within technical support.
- Proven experience managing a customer support team and driving performance.
- Strong technical aptitude and ability to understand complex products or services.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer de-escalation skills.
- Proficiency with customer relationship management (CRM) software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience in developing and maintaining knowledge bases.
- Ability to work effectively under pressure and manage multiple priorities.
- Demonstrated ability to train and mentor team members.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Technical Support
10110 Jbeil
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative with a knack for technical support to join their team in Janabiyah, Northern, BH . This hybrid role offers a blend of in-office and remote work, providing flexibility while maintaining team collaboration. You will be the first point of contact for customers, assisting them with product inquiries, troubleshooting technical issues, and providing solutions to ensure customer satisfaction. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong ability to explain technical concepts clearly and concisely. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems; escalating complex issues to higher support tiers; and documenting customer interactions and resolutions accurately. A thorough understanding of customer service principles and a genuine desire to help others are essential. You will be expected to stay up-to-date with product knowledge and support procedures. The successful candidate will be a team player, able to work independently and as part of a collaborative environment. We are looking for individuals who are reliable, possess strong problem-solving skills, and are committed to delivering an exceptional customer experience. Previous experience in customer service or technical support is highly preferred. A high school diploma or equivalent is required, with some college education or relevant certifications being an asset.
This advertiser has chosen not to accept applicants from your region.
9