747 Helpdesk Advisor jobs in Bahrain
IT HelpDesk Support
Nexcel Computer Solutions
Posted 10 days ago
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Job Description
- Minimum experience of 2-3 years.
- Knowledge in Microsoft Office applications.
- Knowledge in Formatting PCs.
- Knowledge in Using Windows environment.
- Knowledge in Partitioning Hard Drives.
- Knowledge in PC Maintenance Jobs.
- Knowledge in Administrating web , servers and other organizational methods.
- Knowledge in administrating infrastructure stuff.
- Knowledge in Hardware troubleshooting and Maintenance.
- Knowledge in giving training and manage people trends.
- Knowledge in Networking and troubleshooting of network issues.
Interested candidates can send CVs to
#J-18808-Ljbffr
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0
Helpdesk Support Analyst
1752 Riffa, Southern
BHD16000 Annually
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Posted today
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Job Description
Our client is seeking a skilled Helpdesk Support Analyst to provide technical support and assistance to users in **Riffa, Southern, BH**. This role involves troubleshooting hardware and software issues, resolving IT-related problems, and ensuring the smooth operation of computer systems. You will be a key contact for all technical support needs, delivering timely and effective solutions.
Key Responsibilities:
Qualifications:
This role offers a competitive salary and benefits within a supportive IT department located in **Riffa, Southern, BH**. Join us to enhance our technological infrastructure.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage user accounts and permissions.
- Escalate complex issues to senior IT staff when necessary.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Create and maintain user guides and knowledge base articles.
- Assist with IT asset management and inventory.
- Ensure adherence to IT security policies and procedures.
- Provide training and guidance to users on IT best practices.
- Monitor system performance and troubleshoot any performance issues.
- Participate in IT projects and upgrades as required.
- Respond to service requests in a timely manner.
- Stay up-to-date with the latest technology trends.
- Contribute to the continuous improvement of IT support services.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and troubleshooting.
- Experience with common office productivity software (e.g., Microsoft Office Suite).
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work under pressure and manage multiple tasks.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
- Experience with remote support tools.
- A patient and helpful demeanor.
- Ability to work independently and as part of a team.
This role offers a competitive salary and benefits within a supportive IT department located in **Riffa, Southern, BH**. Join us to enhance our technological infrastructure.
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1
IT Helpdesk Support Specialist
BH-666 Riffa, Southern
BHD55000 Annually
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Posted today
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Job Description
Our client is looking for a proactive and customer-focused IT Helpdesk Support Specialist to join their team in Riffa, Southern, BH . This role is crucial for ensuring the smooth operation of our IT infrastructure and providing timely technical assistance to end-users. You will be the first point of contact for users experiencing hardware, software, or network issues, diagnosing and resolving problems efficiently and professionally. The ideal candidate will possess strong technical knowledge across various operating systems, hardware configurations, and common software applications. Responsibilities include logging support tickets, troubleshooting user issues via phone, email, or in-person, escalating complex problems to senior IT staff when necessary, and managing user accounts and permissions. You will also be involved in setting up new user workstations, installing and configuring software, and performing routine system maintenance. Excellent communication and interpersonal skills are essential for effectively interacting with users of all technical skill levels. We are seeking an individual with a patient demeanor, a problem-solving mindset, and a commitment to providing exceptional customer service. The ability to work collaboratively within the IT department and contribute to improving IT support processes is highly valued. This position offers a great opportunity to grow your IT career in a supportive environment.
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2
Technical Support Lead - IT Helpdesk
1030 Diplomatic Area
BHD70000 Annually
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Posted today
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Job Description
Our client is searching for an experienced and highly motivated Technical Support Lead to manage their IT Helpdesk operations. This leadership role is responsible for ensuring the efficient and effective delivery of technical support services to internal users, maintaining high levels of customer satisfaction. The Technical Support Lead will manage a team of IT support specialists, oversee ticketing systems, and develop and implement support processes and procedures. Key responsibilities include troubleshooting complex technical issues, providing guidance and training to the support team, monitoring system performance, and ensuring timely resolution of all user-reported problems. You will be responsible for identifying recurring issues and implementing long-term solutions to improve system stability and user experience. The ideal candidate will have a strong background in IT support, network administration, and system troubleshooting. Excellent leadership, communication, and problem-solving skills are essential. A proven ability to manage and motivate a team, along with experience in developing and delivering training materials, is required. This role is based in **Isa Town, Southern, BH**, with a hybrid work model, combining on-site leadership and remote support capabilities. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory capacity, is necessary. Join our client and play a key role in ensuring seamless IT operations and supporting their valued employees.
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3
Technical Support Specialist - IT Helpdesk
5001 Northern, Northern
BHD15 Hourly
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Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their IT department in **Shakhura, Northern, BH**. This role is essential for providing timely and effective technical assistance to internal employees, ensuring smooth operation of all IT systems and equipment. The ideal candidate will possess strong problem-solving skills, a comprehensive understanding of hardware and software troubleshooting, and excellent communication abilities.
The Technical Support Specialist will be responsible for responding to and resolving IT support tickets logged through the helpdesk system, diagnosing and repairing hardware and software issues, and providing end-user support via phone, email, and in-person. This includes troubleshooting desktop computers, laptops, printers, mobile devices, and various software applications. You will also be involved in the installation, configuration, and maintenance of computer systems and networks. A key aspect of this role is providing clear, concise, and user-friendly technical guidance to staff with varying levels of IT literacy.
Responsibilities include managing user accounts and access permissions, assisting with software updates and patch management, and contributing to the development and maintenance of IT documentation and knowledge bases. You will play a role in asset management, tracking IT hardware and software licenses. Proactive monitoring of IT systems to identify and address potential issues before they impact users is also part of the role. The ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment is crucial.
The ideal candidate will have a strong background in IT support, with certifications such as CompTIA A+, Network+, or Microsoft Certified Professional being highly advantageous. Experience with specific operating systems (Windows, macOS) and common business software suites (e.g., Microsoft Office 365) is required. Familiarity with remote support tools and network troubleshooting is essential. This position offers a great opportunity for professional growth within a supportive team and a chance to contribute to the technological infrastructure of our organization in **Shakhura, Northern, BH**. Competitive salary and benefits are provided.
Key Responsibilities:
The Technical Support Specialist will be responsible for responding to and resolving IT support tickets logged through the helpdesk system, diagnosing and repairing hardware and software issues, and providing end-user support via phone, email, and in-person. This includes troubleshooting desktop computers, laptops, printers, mobile devices, and various software applications. You will also be involved in the installation, configuration, and maintenance of computer systems and networks. A key aspect of this role is providing clear, concise, and user-friendly technical guidance to staff with varying levels of IT literacy.
Responsibilities include managing user accounts and access permissions, assisting with software updates and patch management, and contributing to the development and maintenance of IT documentation and knowledge bases. You will play a role in asset management, tracking IT hardware and software licenses. Proactive monitoring of IT systems to identify and address potential issues before they impact users is also part of the role. The ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment is crucial.
The ideal candidate will have a strong background in IT support, with certifications such as CompTIA A+, Network+, or Microsoft Certified Professional being highly advantageous. Experience with specific operating systems (Windows, macOS) and common business software suites (e.g., Microsoft Office 365) is required. Familiarity with remote support tools and network troubleshooting is essential. This position offers a great opportunity for professional growth within a supportive team and a chance to contribute to the technological infrastructure of our organization in **Shakhura, Northern, BH**. Competitive salary and benefits are provided.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to end-users.
- Respond to and resolve IT support tickets in a timely manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer hardware and software.
- Manage user accounts, permissions, and access rights.
- Assist with software updates, patches, and system upgrades.
- Provide technical guidance and training to end-users.
- Document IT procedures and troubleshooting steps.
- Monitor system performance and identify potential issues.
- Maintain IT inventory and asset management records.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with Microsoft Office Suite and other common business applications.
- Knowledge of networking concepts and troubleshooting.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively.
- CompTIA A+ or similar certification is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist - IT Helpdesk
20450 Saar, Northern
BHD3200 Annually
WhatJobs
Posted today
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Job Description
Our client, a growing technology solutions provider, is looking for a diligent and customer-focused Technical Support Specialist to join their IT Helpdesk team. This role is based in Saar, Northern, BH , and requires an individual with strong problem-solving skills and a passion for providing excellent technical assistance. The Technical Support Specialist will be responsible for resolving hardware, software, and network issues for end-users, ensuring minimal disruption to business operations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Install and support various operating systems (Windows, macOS) and software applications.
- Assist users with password resets, account management, and access issues.
- Diagnose and resolve network connectivity problems.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Document all support requests and resolutions in the helpdesk ticketing system.
- Create and maintain knowledge base articles and user guides.
- Provide training and guidance to end-users on IT best practices.
- Manage the inventory of IT equipment and software licenses.
- Assist with IT asset management and tracking.
- Contribute to the continuous improvement of IT support processes.
- Ensure timely and efficient resolution of all support tickets.
- Maintain a high level of customer satisfaction.
Qualifications:
- Proven experience in IT helpdesk support or a similar technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network protocols and troubleshooting techniques.
- Experience with helpdesk ticketing systems (e.g., Jira Service Management, Zendesk).
- Excellent customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in IT support tools and remote access software.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience in a professional services or corporate environment is advantageous.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist - IT Helpdesk
211, BH Al Hidd
BHD17 Hourly
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Posted today
Job Viewed
Job Description
Our client is a growing technology services company seeking a motivated and customer-focused Technical Support Specialist to join their IT Helpdesk team. This role is critical in providing timely and effective technical assistance to end-users, resolving hardware, software, and network issues. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for helping others solve technical challenges. You will be the first point of contact for IT support requests, ensuring a high level of customer satisfaction and minimal disruption to business operations.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist users with account management, password resets, and access permissions.
- Document all support requests, troubleshooting steps, and resolutions in the helpdesk system.
- Escalate complex issues to higher-level support teams when necessary.
- Conduct basic user training on software applications and IT policies.
- Maintain an inventory of IT equipment and software licenses.
- Contribute to the development and improvement of IT support procedures.
- Ensure adherence to IT security best practices.
- Proactively identify potential issues and recommend solutions.
- Maintain a professional and courteous demeanor at all times.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- 1-2 years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting common hardware, software, and network problems.
- Familiarity with operating systems (Windows, macOS) and common applications (Microsoft Office Suite).
- Experience with helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
- Excellent problem-solving, analytical, and critical-thinking skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented approach with a commitment to providing excellent service.
- Ability to work independently and manage time effectively.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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6
Technical Support Lead - IT Helpdesk
314 Diplomatic Area
BHD50000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology services firm, is looking for an experienced and proactive Technical Support Lead to manage their IT Helpdesk operations in **Isa Town, Southern, BH**. This leadership role is responsible for ensuring efficient and effective resolution of technical issues, managing a team of support specialists, and maintaining high levels of customer satisfaction. You will oversee daily helpdesk operations, troubleshoot complex technical problems, develop support documentation, and implement process improvements to enhance service delivery. Key responsibilities include leading and mentoring the IT support team, managing ticket queues, escalating unresolved issues, monitoring system performance, and ensuring timely and accurate responses to user requests. The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role, is required. Proven experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management), operating systems (Windows, macOS), network troubleshooting, and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent problem-solving, communication, and customer service skills are critical for success in this role. This is a fantastic opportunity to lead a technical support function, contribute to IT strategy, and grow your career within a supportive and dynamic organization. Help us ensure seamless technological operations for our clients.
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7
Technical Support Specialist - IT Helpdesk
BH21 3DD Saar, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and technically adept Technical Support Specialist to join their IT Helpdesk team in **Saar, Northern, BH**. This role is critical in providing first-line technical assistance and resolving hardware, software, and network issues for end-users. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a patient, customer-centric approach. Responsibilities include responding to helpdesk tickets, phone calls, and emails promptly, diagnosing and resolving technical problems efficiently, and escalating complex issues to higher-level support when necessary. You will guide users through step-by-step solutions for software installations, hardware configurations, and network connectivity problems. Maintaining accurate records of user interactions, hardware and software inventories, and incident resolutions in the ticketing system is essential. This role involves assisting with the setup and maintenance of workstations, printers, and other IT peripherals. You will also contribute to the creation and updating of knowledge base articles and user guides to empower users and reduce recurring issues. Proactive identification of potential IT problems and recommending preventative measures is highly valued. The Technical Support Specialist will work collaboratively with other IT team members to ensure the smooth operation of the company's IT infrastructure. A passion for technology and a desire to help others effectively are key attributes for success in this role within **Saar, Northern, BH**.
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8
Technical Support Specialist, IT Helpdesk
21104 Askar, Southern
BHD50000 Annually
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Posted today
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Job Description
Our client is seeking a customer-focused and technically proficient Technical Support Specialist to join their IT Helpdesk team in **Tubli, Capital, BH**. This role is essential for providing timely and effective technical assistance to internal employees, ensuring smooth operation of IT systems and applications. You will be responsible for troubleshooting hardware, software, and network issues, responding to user support requests via phone, email, and ticketing systems, and providing exceptional customer service. Key responsibilities include diagnosing and resolving technical problems, installing and configuring computer hardware and software, managing user accounts and permissions, maintaining IT documentation, escalating complex issues to senior IT staff when necessary, and educating users on best practices for IT usage. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in an IT support or helpdesk role is required, along with strong knowledge of operating systems (Windows, macOS), common software applications (Microsoft Office Suite), and basic networking concepts. Excellent problem-solving, analytical, and communication skills are vital, as is a patient and helpful demeanor when assisting users. Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus. This is a great opportunity to develop your IT career within a supportive and innovative environment.
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9