What Jobs are available for Helpdesk Advisor in Bahrain?
Showing 1414 Helpdesk Advisor jobs in Bahrain
Helpdesk Support
BHD3000 - BHD12000 Y
Virtu Thinko
Posted today
Job Viewed
Job Description
Job Purpose:
Provide technical assistance and support to end-users by maintaining and troubleshooting desktops, laptops, and peripherals. This role ensures that all systems remain updated, optimized, and running efficiently.
Key Responsibilities:
- Perform installation and configuration of operating systems, primarily Windows.
- Support and manage Windows updates, patches, and troubleshooting related issues.
- Upgrade hardware components such as memory (RAM), hard disk drives (HDD/SSD), and other peripherals.
- Diagnose, troubleshoot, and resolve hardware and software issues in a timely manner.
- Provide first-level technical support via phone, email, or in-person.
- Maintain inventory of IT equipment, parts, and software licenses.
- Escalate unresolved issues to higher-level support teams when necessary.
- Document technical issues and solutions for future reference.
- Ensure compliance with IT policies, standards, and security requirements.
Requirements:
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- 1–2 years of experience in IT support or similar role.
- Strong knowledge of Windows operating systems and updates.
- Familiarity with PC hardware installation, upgrades, and troubleshooting.
- Basic understanding of networking concepts (LAN, Wi-Fi, IP).
- Good communication and problem-solving skills.
- Ability to prioritize tasks and work independently or as part of a team.
Preferred:
- CompTIA A+ / Microsoft certifications are an advantage.
- Experience in providing end-user training and support.
Job Types: Full-time, Contract
Contract length: 2 months
Pay: From BD per month
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0
Technical Support Specialist - IT Helpdesk
2201 Jidd Haffs, Northern
BHD28000 Annually
WhatJobs
Posted 12 days ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their IT Helpdesk team in Salmabad, Northern, BH . This hybrid role requires a proactive individual who can provide top-tier technical assistance to end-users, troubleshoot hardware and software issues, and contribute to the overall efficiency of the IT infrastructure. The ideal candidate will have a strong understanding of common operating systems, network protocols, and a passion for problem-solving.
Key responsibilities include:
Key responsibilities include:
- Providing first-level technical support via phone, email, and in-person for hardware, software, and network issues.
- Diagnosing and resolving technical problems efficiently and accurately.
- Installing, configuring, and upgrading computer hardware, software, systems, networks, printers, and scanners.
- Managing user accounts, permissions, and access rights.
- Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
- Assisting with the setup and maintenance of IT equipment for new employees.
- Escalating complex issues to senior IT staff or relevant vendors when necessary.
- Contributing to the creation and maintenance of IT knowledge base articles and user guides.
- Participating in IT projects and initiatives as assigned.
- Ensuring a high level of customer satisfaction through excellent communication and timely issue resolution.
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1
Technical Support Lead - IT Helpdesk
12345 Northern, Northern
BHD75000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking a highly capable and customer-focused Technical Support Lead to manage and elevate their IT Helpdesk operations in Shakhura, Northern, BH . This is an on-site position requiring strong leadership and deep technical expertise. You will lead a team of support specialists, ensuring the timely and effective resolution of technical issues for all employees. Key responsibilities include overseeing daily helpdesk operations, managing ticket queues, and ensuring service level agreements (SLAs) are consistently met. You will be responsible for troubleshooting complex hardware, software, and network problems, escalating issues when necessary, and documenting solutions. The Technical Support Lead will also play a critical role in developing and improving support processes, identifying trends in support requests, and implementing proactive solutions to minimize recurring issues. This role requires a strong understanding of IT infrastructure, including operating systems (Windows, macOS), core business applications, network protocols, and mobile device management. You will also be involved in user training, onboarding new hires, and managing IT assets. Excellent communication and interpersonal skills are paramount, as you will be interacting with users at all levels of the organization. The ideal candidate possesses strong analytical and problem-solving abilities, a passion for customer service, and the drive to continuously enhance the support experience. This is a fantastic opportunity to make a significant impact on user productivity and satisfaction within a growing organization.
Responsibilities:
Responsibilities:
- Lead and manage a team of IT support specialists.
- Oversee daily helpdesk operations, including ticket management and SLA adherence.
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems efficiently.
- Develop, implement, and document improved support processes and knowledge base articles.
- Monitor IT systems and proactively identify potential issues.
- Manage user accounts, permissions, and access to IT resources.
- Conduct user training sessions and assist with new employee onboarding.
- Maintain an accurate inventory of IT assets.
- Ensure a high level of customer satisfaction through responsive and effective support.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support or helpdesk operations, with at least 2 years in a lead or supervisory role.
- Proven expertise in troubleshooting Windows and macOS environments, common business applications (e.g., Microsoft Office Suite, G Suite), and network infrastructure.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk).
- Strong understanding of ITIL best practices.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with mobile device management (MDM) solutions is a plus.
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2
Technical Support Lead - IT Helpdesk
713 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage and elevate their IT Helpdesk operations in Jidhafs, Capital, BH . This role requires a blend of strong technical expertise, excellent leadership skills, and a commitment to providing outstanding customer service. You will lead a team of IT support professionals, ensuring efficient resolution of technical issues and maintaining high levels of system availability and user satisfaction. This is a hands-on leadership position, involving direct support as well as team management and strategic planning for the helpdesk function.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Lead, mentor, and manage the IT Helpdesk team, overseeing daily operations and performance.
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Develop and implement IT support policies, procedures, and best practices.
- Manage the IT ticketing system, ensuring timely and effective resolution of support requests.
- Oversee the setup, configuration, and maintenance of user workstations, laptops, and mobile devices.
- Ensure prompt resolution of escalated technical issues, escalating further as needed to specialized IT teams.
- Contribute to the development and delivery of IT support training for end-users.
- Monitor system performance and identify areas for improvement to enhance user experience.
- Manage IT asset inventory and software licensing.
- Collaborate with other IT departments to ensure seamless integration of support services.
- Prepare reports on helpdesk performance, incident trends, and user satisfaction metrics.
- Stay current with emerging technologies and industry trends in IT support and customer service.
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role.
- Strong technical proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting, hardware diagnostics, and remote support tools.
- Familiarity with ITIL best practices for service management is highly desirable.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional customer service and interpersonal communication skills.
- Proven ability to lead and motivate a team.
- Ability to work effectively in a fast-paced, dynamic environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
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3
Technical Support Lead - IT Helpdesk
111 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and proactive Technical Support Lead to manage their IT Helpdesk operations. This role offers the flexibility of remote work, allowing you to provide exceptional support from anywhere. You will be responsible for leading a team of IT support specialists, ensuring the timely and effective resolution of technical issues for a diverse client base. Your expertise will be crucial in maintaining high levels of customer satisfaction and operational efficiency.
Key responsibilities include supervising and mentoring the IT support team, assigning support tickets, and monitoring team performance to ensure service level agreements (SLAs) are met. You will be the primary point of escalation for complex technical issues, providing advanced troubleshooting and problem-solving. Developing and maintaining comprehensive IT support documentation, including knowledge base articles and troubleshooting guides, will be a key task. You will also be involved in the implementation and management of helpdesk software and tools. Identifying recurring technical issues and recommending preventative measures or system improvements will be essential. This role requires a strong understanding of hardware, software, network configurations, and common IT security practices. You will collaborate with other IT departments, such as system administration and network engineering, to resolve issues and implement solutions. Training support staff on new technologies and procedures will also be part of your duties. Ensuring a positive and professional customer experience is paramount.
Qualifications:
Key responsibilities include supervising and mentoring the IT support team, assigning support tickets, and monitoring team performance to ensure service level agreements (SLAs) are met. You will be the primary point of escalation for complex technical issues, providing advanced troubleshooting and problem-solving. Developing and maintaining comprehensive IT support documentation, including knowledge base articles and troubleshooting guides, will be a key task. You will also be involved in the implementation and management of helpdesk software and tools. Identifying recurring technical issues and recommending preventative measures or system improvements will be essential. This role requires a strong understanding of hardware, software, network configurations, and common IT security practices. You will collaborate with other IT departments, such as system administration and network engineering, to resolve issues and implement solutions. Training support staff on new technologies and procedures will also be part of your duties. Ensuring a positive and professional customer experience is paramount.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and motivating an IT support team.
- In-depth knowledge of operating systems (Windows, macOS, Linux), hardware, software applications, and network troubleshooting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong communication, customer service, and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ITIL best practices is highly desirable.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
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4
Senior Technical Support Specialist - IT Helpdesk
201 Manama, Capital
BHD60000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their IT Helpdesk team. This role involves providing advanced technical support to end-users, resolving complex hardware, software, and network issues, and contributing to the continuous improvement of IT support processes. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a deep understanding of IT systems and applications. You will act as a point of escalation for junior support staff and play a key role in ensuring user satisfaction and productivity. Responsibilities include:
Qualifications:
This is a rewarding opportunity for an experienced support professional to make a significant impact within a reputable organization. The role is based in **Manama, Capital, BH**, offering a hybrid work arrangement for a balanced work-life experience.
- Providing Tier 2 and Tier 3 technical support to end-users via phone, email, and remote assistance tools.
- Diagnosing and resolving complex hardware, software, operating system, and network connectivity issues.
- Managing and troubleshooting desktop and laptop hardware and software installations, upgrades, and configurations.
- Supporting various applications, including Microsoft Office Suite, collaboration tools, and business-specific software.
- Escalating unresolved issues to appropriate IT teams and following up to ensure timely resolution.
- Creating and maintaining technical documentation, knowledge base articles, and user guides.
- Mentoring and assisting junior helpdesk technicians.
- Participating in IT projects, such as system upgrades and rollouts.
- Ensuring adherence to IT policies, procedures, and security best practices.
- Proactively identifying trends in support requests and recommending system improvements.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a senior capacity.
- Strong knowledge of Windows and macOS operating systems, as well as common office productivity software.
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with IT support ticketing systems (e.g., ServiceNow, Jira).
- Excellent problem-solving, analytical, and customer service skills.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This is a rewarding opportunity for an experienced support professional to make a significant impact within a reputable organization. The role is based in **Manama, Capital, BH**, offering a hybrid work arrangement for a balanced work-life experience.
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5
Senior Technical Support Engineer - IT Helpdesk
56789 Saar, Northern
BHD70000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is looking for a highly skilled and experienced Senior Technical Support Engineer to lead their IT Helpdesk operations. This role is critical in ensuring the smooth functioning of our IT infrastructure and providing prompt, effective support to our internal teams. The ideal candidate will have a strong background in troubleshooting hardware, software, and network issues, along with excellent customer service skills and the ability to mentor junior technicians. This position requires hands-on support and will be based at our office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support for hardware, software, and network issues, resolving complex problems.
- Manage and prioritize helpdesk tickets, ensuring timely resolution and high customer satisfaction.
- Install, configure, and maintain workstations, servers, and peripheral devices.
- Diagnose and resolve network connectivity problems, including LAN/WAN and VPN issues.
- Administer user accounts, permissions, and access controls in Active Directory and other systems.
- Develop and maintain IT documentation, including standard operating procedures and knowledge base articles.
- Train and mentor junior IT support staff, fostering their technical growth.
- Identify recurring IT issues and recommend proactive solutions or system improvements.
- Collaborate with other IT teams to ensure seamless integration and support of IT services.
- Participate in IT projects, such as system upgrades and office relocations.
- Respond to emergency IT issues outside of normal business hours when necessary.
- Ensure compliance with IT security policies and procedures.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT support, helpdesk, or system administration.
- Proven expertise in troubleshooting Windows and macOS operating systems.
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Proficiency in Microsoft 365 administration, including Azure AD.
- Excellent analytical and problem-solving skills.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to work independently and manage multiple priorities effectively.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
- Experience with ITIL best practices is desirable.
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6
Customer Service & Technical Support Lead
2290 Al Ghurayfah
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team in Shakhura, Northern, BH . This leadership role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of support agents, developing support processes, and acting as a point of escalation for complex customer queries and technical challenges.
Key Responsibilities:
Qualifications:
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
Key Responsibilities:
- Lead, train, and mentor a team of customer service and technical support representatives.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor support ticket queues and ensure timely and effective resolution of customer issues.
- Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
- Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
- Manage customer relationships and ensure high levels of customer satisfaction and retention.
- Oversee the efficient use of support tools and CRM systems.
- Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
- Ensure team adherence to SLAs and company quality standards.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to manage and motivate a support team.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with helpdesk software and CRM systems.
- Familiarity with ITIL best practices is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management skills.
- Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
- Experience in developing support documentation and knowledge bases.
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
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7
Customer Service Representative - Technical Support
7001 Southern, Southern
BHD40000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking dedicated and tech-savvy Customer Service Representatives to join their remote Technical Support team. This is a fully remote role, offering the flexibility to assist customers from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to provide prompt, accurate, and friendly technical assistance via phone, email, and chat. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical issues. You'll need to efficiently diagnose problems, guide users through troubleshooting steps, and escalate complex issues to higher-level support when necessary. A strong understanding of common software applications, operating systems (Windows, macOS), and basic networking concepts is essential. You should be comfortable navigating and troubleshooting software interfaces and be able to explain technical solutions in a clear and understandable manner. This role requires strong organizational skills to manage multiple customer interactions and maintain detailed records of support activities. Continuous learning about the client's products and evolving technologies will be key to your success. This is a fantastic opportunity to enter the technology sector and grow your career in customer support and technical assistance. Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate technical teams.
- Document customer interactions and technical issues accurately in a CRM system.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Stay up-to-date with product updates and new features.
- Identify trends in customer issues and provide feedback to product development.
- Adhere to support SLAs and company policies.
- Contribute to the knowledge base by creating and updating support articles. Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with common software applications and operating systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with CRM software.
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8
Customer Service Representative - Technical Support
70002 Jbeil
BHD16000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This hybrid role offers a balance of remote work flexibility and in-office collaboration, supporting customers in **Sanad, Capital, BH**. You will be the first point of contact for clients seeking assistance with our product suite.
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise explanations of product features and functionalities.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify opportunities to improve customer support processes and product documentation.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to explain technical concepts in a clear and understandable manner.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive and self-motivated approach to learning new products and technologies.
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9