What Jobs are available for Helpdesk Agent in Bahrain?

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month

• Proven experience in IT support, helpdesk operations, or a similar technical role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent problem-solving and diagnostic skills.
• Superior customer service and communication skills, both written and verbal.
• Ability to work independently and manage multiple support requests simultaneously.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

• Provide technical assistance and support for incoming queries and issue requests related to software and hardware.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, ranging from simple to complex.
• Guide customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Ask pertinent questions to understand the problem and to accurately diagnose the issue.
• Escalate unresolved issues to the appropriate internal team (e.g., development, higher-level support).
• Identify and log bugs and suggest improvements for products.
• Document all troubleshooting and customer interactions.
• Maintain a high degree of customer service for all support queries.
• Contribute to the development of a comprehensive knowledge base.
• Provide feedback on product usability and functionality to the product team.
• Ensure timely and effective resolution of customer issues.
• Follow-up with customers to ensure their technical issues are resolved.
• Manage and prioritize support tickets effectively.

• Proven experience as a Technical Support Specialist or similar role.
• Excellent knowledge of computer hardware, software, and networking.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Strong diagnostic and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly.
• Customer-oriented approach and patience.
• Ability to work independently and manage time effectively in a remote environment.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating system problems, network connectivity issues, and application errors.
• Guide end-users through problem-solving processes and provide step-by-step solutions.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Maintain a detailed record of customer interactions and issues resolved in the helpdesk system.
• Escalate complex issues to higher-level support teams when necessary.
• Create and update knowledge base articles and support documentation.
• Provide ongoing support and training to end-users on new software and technologies.
• Identify trends in technical issues and provide feedback to development and IT teams for potential improvements.
• Ensure customer satisfaction by providing responsive and effective technical support.

• Responding to customer support requests via phone, email, and chat.
• Diagnosing and resolving technical hardware and software issues.
• Guiding users through step-by-step solutions.
• Escalating unresolved issues to the appropriate internal teams.
• Documenting all support interactions and resolutions in the CRM system.
• Maintaining a high level of customer satisfaction.
• Assisting with user account management and system configurations.
• Providing feedback to product development teams on common issues and user needs.
• Keeping up-to-date with product updates and technical changes.

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain software and hardware.
• Escalate complex issues to higher-level support teams when necessary.
• Document technical issues, solutions, and support procedures.
• Maintain accurate records of support interactions and resolutions.
• Contribute to the development of knowledge base articles.
• Ensure a high level of customer satisfaction through effective support.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common productivity software and applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and customer service abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software, and network troubleshooting.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with remote desktop tools.
• High school diploma or equivalent; further technical certifications are a plus.