What Jobs are available for Helpdesk Analyst in Bahrain?

• Provide advanced technical support to end-users via phone, email, and chat for hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems escalated from Tier 1 support, including operating system issues, application errors, and connectivity problems.
• Perform remote diagnostics and troubleshooting on user workstations and network devices.
• Install, configure, and maintain desktop hardware and software as needed.
• Document all support activities, resolutions, and user interactions in the ticketing system.
• Escalate unresolved issues to appropriate Tier 3 support teams or vendors, providing detailed diagnostic information.
• Assist in the creation and maintenance of knowledge base articles and support documentation.
• Identify recurring issues and provide feedback to management for proactive solutions and training needs.
• Participate in IT projects as required, such as software deployments or system upgrades.
• Ensure adherence to IT security policies and procedures.
• Provide excellent customer service and maintain a high level of user satisfaction.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in a technical support or helpdesk role, with at least 1 year in a Tier 2 capacity.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting common hardware and software issues.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting network connectivity.
• Experience with Active Directory and Microsoft 365 administration is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, SCCM).
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• This role is fully remote, requiring a stable internet connection and a dedicated home office setup.

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

• Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

• Handle questions about orders, shipping, returns, exchanges, and product concerns.

• Provide regular updates to customers regarding their orders, returns, or issues.

• Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

• Book and manage daily shipments using courier platforms.

• Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

• Liaise with courier companies to resolve problems and keep customers informed.

• Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

• Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

• Collaborate with the team to escalate priority matters.

• Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

• Fluent in English (written and spoken)—Arabic is a big bonus.

• Excellent communication and organizational skills.

• Very comfortable working independently and managing time effectively.

• Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

• Previous experience in customer service or logistics is a plus.

• Must be comfortable using ChatGPT to enhance communication speed and quality.

• Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

• Lead, train, and mentor a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor support ticket queues and ensure timely and effective resolution of customer issues.
• Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
• Analyze customer feedback and support metrics to identify areas for improvement in products and services.
• Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
• Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
• Manage customer relationships and ensure high levels of customer satisfaction and retention.
• Oversee the efficient use of support tools and CRM systems.
• Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
• Ensure team adherence to SLAs and company quality standards.
• Foster a positive and productive team environment.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to manage and motivate a support team.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with helpdesk software and CRM systems.
• Familiarity with ITIL best practices is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
• Experience in developing support documentation and knowledge bases.

• Provide high-quality technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software-related issues.
• Guide customers through step-by-step solutions.
• Escalate unresolved issues to the appropriate technical teams.
• Document customer interactions and technical issues accurately in a CRM system.
• Maintain a high level of customer satisfaction through effective problem resolution.
• Stay up-to-date with product updates and new features.
• Identify trends in customer issues and provide feedback to product development.
• Adhere to support SLAs and company policies.
• Contribute to the knowledge base by creating and updating support articles.
Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, preferably in a technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with common software applications and operating systems.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with CRM software.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software applications.
• Guide customers through step-by-step solutions for common problems.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide clear and concise explanations of product features and functionalities.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Identify opportunities to improve customer support processes and product documentation.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.
• Adhere to company policies and service level agreements (SLAs).
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Strong understanding of common software applications and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with frustrated customers.
• Ability to explain technical concepts in a clear and understandable manner.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• A proactive and self-motivated approach to learning new products and technologies.

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to handle customer inquiries and complaints effectively.
• Proficiency in basic computer applications.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Fluency in English and Arabic is a plus.