355 Helpdesk Lead jobs in Bahrain

SERVICE DESK SPECIALIST

Manama, Capital Nexcel Computer Solutions

Posted 19 days ago

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Job Description

Job Duties:

  1. Work as front-line operator, in IT Customer Service Center
  2. Attend calls and educate users about IT best practices
  3. Analyze incident tickets
  4. Resolve Incidents to achieve maximum First Call Resolution (FCR)
  5. Monitor, analyze and update incident & service request tickets logged in the Service Desk system
  6. Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues
  7. Manage difficult users skillfully
  8. Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)

Skill Sets Required:
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills

Minimum Experience Required: 2-3 years

Interested candidates may send in their CVs to

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Customer Support Specialist - Technical

4002 Zallaq, Southern BHD2800 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and highly proficient Customer Support Specialist to manage their technical support operations. This role is based in the bustling locale of Zallaq, Southern, BH , and offers a fantastic opportunity to work with cutting-edge technology. The primary responsibility will be to provide first-line technical assistance and problem resolution to customers experiencing issues with our client's products or services. This includes diagnosing and troubleshooting hardware, software, and network problems through various communication channels such as phone, email, and live chat. You will be expected to meticulously document all customer interactions, issues, and resolutions in the CRM system, ensuring accuracy and completeness for future reference and analysis. A critical aspect of this role involves staying updated with product updates and technical documentation to provide accurate and timely support. You will also escalate complex issues to higher-level support teams or relevant departments when necessary, ensuring a seamless customer experience throughout the resolution process. Building and maintaining positive customer relationships by offering exceptional support and ensuring customer satisfaction will be paramount. The ideal candidate will possess outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving abilities are essential, along with a patient and empathetic approach to customer service. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with at least 3 years of experience in a customer support or technical helpdesk environment. Familiarity with ticketing systems and remote support tools is also highly desirable. Join our team in Zallaq, Southern, BH and make a real difference in our customers' experience.
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Customer Support Specialist - Technical

5003 BH Tubli, Central BHD45000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Customer Support Specialist to join their growing client services team in Budaiya, Northern, BH . This role is integral to ensuring client satisfaction by providing timely and effective technical assistance and support for our suite of products. You will be the first point of contact for clients experiencing technical issues, guiding them towards resolution and enhancing their overall experience.

Key responsibilities include:

  • Providing first-level technical support to clients via phone, email, and chat, addressing inquiries and resolving issues related to software products.
  • Troubleshooting technical problems, diagnosing root causes, and escalating complex issues to higher-level support teams when necessary.
  • Guiding customers through product features, functionalities, and common troubleshooting steps.
  • Maintaining accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
  • Developing and updating customer-facing knowledge base articles, FAQs, and troubleshooting guides.
  • Proactively identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
  • Ensuring adherence to service level agreements (SLAs) for response and resolution times.
  • Contributing to a positive customer experience through efficient and empathetic communication.
  • Assisting with user account management and software configuration tasks.
  • Collaborating with internal teams to stay updated on product releases and technical changes.
  • Gathering customer feedback to help shape future product development.

The ideal candidate will possess:

  • A High School Diploma or equivalent; a Bachelor's degree in a relevant field (e.g., Computer Science, IT, Information Systems) is a strong asset.
  • A minimum of 2 years of experience in customer support, technical support, or a helpdesk role, preferably in a software environment.
  • Strong understanding of common software applications and operating systems.
  • Excellent troubleshooting and problem-solving skills with a logical approach.
  • Outstanding communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
  • Patience, empathy, and a customer-centric attitude.
  • Proficiency in using support ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
  • Ability to multitask, prioritize, and manage time effectively.
  • A quick learner with a passion for technology and helping people.
  • Familiarity with SaaS products is a plus.

Join a supportive team and contribute to the success of our valued clients.
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Customer Support Specialist (Technical)

1092 Al Hajar BHD22 Hourly WhatJobs

Posted today

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Job Description

full-time
Our client is actively seeking a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base in A'ali, Northern, BH . This role is crucial for ensuring customer satisfaction by resolving technical inquiries and issues efficiently and effectively. You will be the first point of contact for customers experiencing difficulties with our client's products or services, requiring a strong understanding of technical concepts and the ability to communicate them clearly to users with varying levels of technical expertise. Responsibilities include troubleshooting software and hardware problems, guiding users through setup and configuration processes, and escalating complex issues to higher-level support teams when necessary. You will also be responsible for documenting all customer interactions, creating knowledge base articles, and contributing to the continuous improvement of support processes and customer education materials. The ideal candidate possesses outstanding communication skills, patience, a proactive approach to problem-solving, and the ability to remain calm and professional under pressure. Previous experience in a customer support role, particularly with technical products or services, is essential. Familiarity with CRM systems and ticketing software is highly advantageous. This position offers the opportunity to work remotely, providing flexibility while contributing to a vital aspect of our client's operations. You will be part of a supportive team environment focused on delivering a world-class customer experience and empowering users to maximize their use of our client's offerings. Continuous training on new products and support methodologies will be provided to ensure you remain at the forefront of technical support expertise.
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Customer Support Specialist - Technical

2101 Riffa, Southern BHD30000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a rapidly growing technology firm, is looking for a highly motivated and customer-centric Customer Support Specialist to join their dynamic team. This role is essential in providing exceptional technical assistance and ensuring customer satisfaction through various communication channels. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and resolving their concerns efficiently and effectively. The position is based in Riffa, Southern, BH , but offers the flexibility of remote work.

Key Responsibilities:
  • Respond to customer inquiries and technical support requests via phone, email, and chat in a timely and professional manner.
  • Diagnose and troubleshoot software and hardware issues, providing clear and concise solutions to customers.
  • Guide customers through product features, setup, and usage, ensuring a positive user experience.
  • Document all customer interactions, issues, and resolutions accurately in the CRM system.
  • Escalate complex technical problems to senior support staff or relevant departments when necessary.
  • Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
  • Identify recurring issues and provide feedback to the product development team for potential improvements.
  • Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a problem-solving attitude.
  • Stay updated on product knowledge and industry best practices in customer service and technical support.
  • Participate in team meetings and training sessions to enhance skills and share knowledge.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
  • Proven experience in a customer service or technical support role, preferably in the tech industry.
  • Strong technical aptitude and the ability to quickly learn new software and hardware.
  • Excellent communication, listening, and problem-solving skills.
  • Proficiency in using customer relationship management (CRM) software and ticketing systems.
  • Ability to work independently and manage time effectively in a remote setting.
  • A genuine passion for helping customers and resolving issues.
  • Familiarity with common operating systems (Windows, macOS) and networking concepts is advantageous.
  • Bilingual skills (Arabic and English) are a plus for this role in Riffa, Southern, BH .
This is an excellent opportunity for individuals who are passionate about technology and customer service to grow their careers with a forward-thinking company. If you are a detail-oriented problem solver with a knack for explaining technical concepts clearly, we encourage you to apply.
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Customer Support Specialist, Technical

00901 Muharraq, Muharraq BHD55000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading technology solutions provider, is seeking a dedicated and customer-focused Technical Customer Support Specialist to join their dynamic team in **Muharraq, Muharraq, BH**. This role is essential in providing exceptional technical assistance and ensuring customer satisfaction with our client's software and hardware products. The Technical Customer Support Specialist will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, and providing clear, concise solutions. Responsibilities include troubleshooting software installations, network connectivity problems, hardware malfunctions, and application usage. You will also be tasked with documenting support interactions, creating knowledge base articles, and escalating complex issues to higher levels of support. The ideal candidate will possess strong technical aptitude, excellent communication and problem-solving skills, and a genuine passion for helping customers. Previous experience in technical support or a related customer service role is highly preferred, along with familiarity with operating systems, common software applications, and basic networking concepts. A high school diploma or equivalent is required; further technical certifications are a plus. We are looking for a patient, empathetic, and detail-oriented individual who can effectively manage customer expectations and deliver outstanding technical support.

Key Responsibilities:
  • Respond to customer inquiries regarding technical issues via multiple channels.
  • Diagnose and resolve hardware, software, and network problems.
  • Provide step-by-step guidance to customers for troubleshooting.
  • Escalate unresolved issues to appropriate technical teams.
  • Document customer interactions and resolutions in a ticketing system.
  • Create and update knowledge base articles and FAQs.
  • Gather customer feedback to identify areas for service improvement.
  • Maintain a high level of customer satisfaction.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
  • Minimum 2 years of experience in technical customer support.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with operating systems (Windows, macOS) and common software.
  • Basic understanding of networking concepts.
  • Ability to work in a fast-paced environment and manage time effectively.
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Customer Support Specialist (Technical)

22401 Seef, Capital BHD30 Hourly WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and customer-centric Technical Customer Support Specialist to join their expanding team in **Janabiyah, Northern, BH**. This role is pivotal in ensuring our customers receive exceptional support and assistance with our range of innovative products and services. The ideal candidate will possess strong technical acumen, outstanding communication skills, and a passion for problem-solving.

Key Responsibilities:
  • Provide first-level technical support to customers via phone, email, and live chat.
  • Diagnose and resolve technical issues related to software, hardware, and network connectivity.
  • Guide customers through product features, troubleshooting steps, and best practices.
  • Escalate complex issues to senior support staff or relevant departments when necessary.
  • Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
  • Develop and update knowledge base articles, FAQs, and troubleshooting guides.
  • Identify trends in customer inquiries and provide feedback to product development and engineering teams.
  • Assist in training new support staff on product knowledge and support procedures.
  • Proactively identify opportunities to improve the customer support experience.
  • Ensure customer satisfaction by delivering timely, efficient, and effective solutions.
  • Handle customer complaints and concerns with empathy and professionalism.
  • Stay up-to-date with product updates, new features, and industry trends.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
  • Proven experience in customer service or technical support roles, preferably in the technology sector.
  • Strong understanding of common operating systems (Windows, macOS, Linux) and mobile platforms.
  • Familiarity with network protocols and concepts (TCP/IP, DNS, DHCP).
  • Excellent verbal and written communication skills in English.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong problem-solving and analytical skills.
  • Patience, empathy, and a customer-first attitude.
  • Ability to multitask and manage time effectively.
  • Experience with CRM software and ticketing systems is beneficial.
  • Adept at learning new technologies quickly.
This role offers a fantastic opportunity to grow within a supportive and technologically advanced environment.
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Customer Support Engineer

RESO

Posted 5 days ago

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Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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Customer Support Representative

Manama, Capital RESO

Posted 5 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 5 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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