355 Helpdesk Lead jobs in Bahrain

• Providing first-level technical support to clients via phone, email, and chat, addressing inquiries and resolving issues related to software products.
• Troubleshooting technical problems, diagnosing root causes, and escalating complex issues to higher-level support teams when necessary.
• Guiding customers through product features, functionalities, and common troubleshooting steps.
• Maintaining accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
• Developing and updating customer-facing knowledge base articles, FAQs, and troubleshooting guides.
• Proactively identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
• Ensuring adherence to service level agreements (SLAs) for response and resolution times.
• Contributing to a positive customer experience through efficient and empathetic communication.
• Assisting with user account management and software configuration tasks.
• Collaborating with internal teams to stay updated on product releases and technical changes.
• Gathering customer feedback to help shape future product development.

• A High School Diploma or equivalent; a Bachelor's degree in a relevant field (e.g., Computer Science, IT, Information Systems) is a strong asset.
• A minimum of 2 years of experience in customer support, technical support, or a helpdesk role, preferably in a software environment.
• Strong understanding of common software applications and operating systems.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using support ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to multitask, prioritize, and manage time effectively.
• A quick learner with a passion for technology and helping people.
• Familiarity with SaaS products is a plus.

• Respond to customer inquiries and technical support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot software and hardware issues, providing clear and concise solutions to customers.
• Guide customers through product features, setup, and usage, ensuring a positive user experience.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical problems to senior support staff or relevant departments when necessary.
• Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a problem-solving attitude.
• Stay updated on product knowledge and industry best practices in customer service and technical support.
• Participate in team meetings and training sessions to enhance skills and share knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in a customer service or technical support role, preferably in the tech industry.
• Strong technical aptitude and the ability to quickly learn new software and hardware.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for helping customers and resolving issues.
• Familiarity with common operating systems (Windows, macOS) and networking concepts is advantageous.
• Bilingual skills (Arabic and English) are a plus for this role in Riffa, Southern, BH .

• Respond to customer inquiries regarding technical issues via multiple channels.
• Diagnose and resolve hardware, software, and network problems.
• Provide step-by-step guidance to customers for troubleshooting.
• Escalate unresolved issues to appropriate technical teams.
• Document customer interactions and resolutions in a ticketing system.
• Create and update knowledge base articles and FAQs.
• Gather customer feedback to identify areas for service improvement.
• Maintain a high level of customer satisfaction.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum 2 years of experience in technical customer support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with operating systems (Windows, macOS) and common software.
• Basic understanding of networking concepts.
• Ability to work in a fast-paced environment and manage time effectively.

• Provide first-level technical support to customers via phone, email, and live chat.
• Diagnose and resolve technical issues related to software, hardware, and network connectivity.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides.
• Identify trends in customer inquiries and provide feedback to product development and engineering teams.
• Assist in training new support staff on product knowledge and support procedures.
• Proactively identify opportunities to improve the customer support experience.
• Ensure customer satisfaction by delivering timely, efficient, and effective solutions.
• Handle customer complaints and concerns with empathy and professionalism.
• Stay up-to-date with product updates, new features, and industry trends.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in customer service or technical support roles, preferably in the technology sector.
• Strong understanding of common operating systems (Windows, macOS, Linux) and mobile platforms.
• Familiarity with network protocols and concepts (TCP/IP, DNS, DHCP).
• Excellent verbal and written communication skills in English.
• Ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-first attitude.
• Ability to multitask and manage time effectively.
• Experience with CRM software and ticketing systems is beneficial.
• Adept at learning new technologies quickly.

• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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